Airtel Complaints & Reviews

Airtel Bills — Unwanted sms & Unwanted Charges

I am availing the services of your Mob. No: [protected] since January 2010. I am receiving unwanted sms's from you which disturbs me.Today I have received sms 54321 stating that Rs.99/- shall be charged from me for downloading Cricket Champions Trophy for which I had not sent any request.Another sms has been sent to me from 56363 in terms of which I shall be charged Rs.99/- for Games Club.

Please note that I dont need any other facility other than making calls & I shall not be liable to pau any other charges other than call charges as per the plan for which I have applied.

Please take action immediately failing which I will have no option but to shift to some other Service Provider

BADRI NARAYAN RAINA

Hi,

See this similar issue: http://www.consumercomplaints.in/complaints/bharti-airtel-c756306.html. Can you please send an email to rikhath about your issue. We can co-ordinate and raise a petition against Airtel about this issue.

Regards
Shashi

Namaste(Arti_Warikoo),

We would like to inform you that your concern listed 25 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr.Kumar,

We would like to inform you that your concern listed 25 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Mr.Manikoth,

We would like to inform you that your concern listed 25 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Broadband — no access to net

I am G. Jayachandran. I have an airtel Fixed line with the no.[protected].There is a problem with the connection and hence no access to the internet. so kindly rectify it as soon as possible.

Jayachandran

Airtel BroadBand And Landline — False and Illegal billing

We are using Airtel broadband services and Airtel sales team activated GOD by there own without our concern from January 2011, they are charging 199 Rs for GOD Service that was never activated by our side

we are asking them to provide the proof where in we activated the service and they failed to provide this is a complete illegal process done by airtle boradband.

Now I am going for a consume forum as they are not providing the proof of activation done on my phone.

I want my money back since Jan 2011 till date, after a long fight they revered back the GOD amount for 2 months only but I need the full amount and the proof also.

Namaste Mr.Bharthiya,

We would like to inform you that your concern listed 25 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Digital TV Recharge — Recharge Rs.500 not credited

I D No. [protected]

Recharge PIN No. 9031 5613 4417 4842 Rs. 500

It is not credited in the Airtel Digital TV

please check

My air tel digital TV recharged with Rs 1638/- for south mega on 22.10.09 and my account is updated but in set top box it is not updated and i request you to provide free package as telugu channels and also provide 'Q' tv channel my ID is [protected]

Sintai for Box at Ples Sir stop your airtel tv box ID No=[protected]

Airtel Digital TV Recharge — Non recharge of TV account

Dear Sir

I have recharged my Digital T.V Account No. [protected] and payment made through website paytm.com . Amount of Rs. 1590 have been deducted from my account and Ref. No. is 143498. The payment was made online by debit card.

The said amount is not deposited in my digital t.v. account. Airtel personel have requested me to contact you for getting refund of my amount since the amount is not reached to them. The said amount may please be deposited back to my account immediately.

Thanking you,

Yours faithfully

R.N. Rathod

Namaste Mr.Kapur,

We would like to inform you that your concern listed 25 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Hafed Sugar Mill, Assandh — Range Problem

There is problem in range of Air Tel connections. It is brought to your notice that our firm have 3000 Nos. of Air Tel connection. But there is no network coverage in Village Phaphrana. You are requested to take it on priority basis.

ಏರ್ ಟೆಲ್ ಸೇವೆ ನೀಡುತ್ತಿರುವ ನಿಮಗೆ ನಮಸ್ಕಾರಗಳು, ನಮ್ಮ ಅಂದರೆ #20 ನೇ ಕ್ರಾಸ್ ನ ಸೋಮೇಶ್ವರ ಲೇ ಔಟ್ನಲ್ಲಿ, ಅಳವಡಿಸಿರುವ ಏರ್ ಟೆಲ್ ಟವರ್ ನ ಕರೆಗಳು ಸರಿಯಾಗಿ ನಡೆಯುತ್ತಿರುವು�...⇄ ಅದನ್ನು ಪರೀಕ್ಸಿಸಿ, ಕೂಡಲೆ ಸರಿಪಡಿಸಬೇಕಾಗà²�...⇄ ವಿನಂತಿಸಿ ಕೊಳ್ಳುತ್ತೇವೆ.à²...⇄ ಕೃಷ್ಣ ಯು ಸಿ, ಹುಳಿಮಾವು .[protected].

Airtel — Lifetime made Deactivate

Hi,

This is karthik, My mobile number is [protected] i have taken as simcard lifetime offer, paying 999 scheme but currently they deactivated my number.
I don't know why this type of cheating they are doing?

AirTel — Life Time Validity

I paid for life time validity and got a message on[protected] that the benefits of the lifetime scheme will be activated in the next 72 hours.by sender 121. But it says the validity will expire on[protected]. Does lifetime means this much period only. Surely it does not. The customer is being befooled. Validity should be extended till life.

Yes the validity must be for life time if a customer pays once for it.

Airtel — Lifetime Number deactivated without consent

Dear Sir,

I had been using my Airtel prepaid number [protected] since 2004..I had recharged it with life time validity with an amount of Rs. 999 in 2005 my license used to display to be valid till 2021...I also had maintained a balance of Rs. 250 in my account..I used to use this number to connect to internet only and after few months as I was not satisfied with the service I had stopped using GPRS fecility and kept it only to receive/make calls...I had left my phone switched off for the last five months as I was not in kolkata..Today when I turned on the phone it is showing sim card registration failed...I contacted customer service more than 4 times (talked to Joydeep and Kaushik from customer care dept. on 14th Feb at 1:30 in the night) and they are dropping my calls without giving me a resolution and transferring the call to a number which is ringing for more than 5 minutes till the time I am fed up and am disconnecting from my end..Cusotmer service is saying that this number is a new number that has not been registered yet...
I still have sms-s from Airtel easy recharge saved in my sim card that proves that this number belongs to me and multiple other messages from Airtel as well...As I had not receievd any call or have not made any calls from this number since quite sometime..they have taken away my balance and are trying to resell the number to someone else...I have the SIM card and sufficient proofs at my disposal...I had paid such a huge amount to make this number a lifetime valid(five years back it was very costly to make a number valid for lifetime)...Please help me on this and let me know if you need any other information like sms registration number etc...

Need your kind assistance...

Regards,

Aniruddha
[protected]

I have been used airtel lifetime prepaid card.my no is [protected].from 2 week i regularly call costumer care to deactivate my plan but not satisfactory answer given.Daily 2.5 Rs decrement from my account so i want only plane lifetime card without any plan or scheme.so stop my daily decrement and cut all scheme as early as possible.

Need your kind assistance...


regards
shivaji gadadhe
[protected]

Dear Airtel,

I sent many mails to customer care and nodal officer. And they are unable to resolve my problem.

I shared my required details, even they are saying that i have buy a new sim card, based on availability of same number.

Kindly resolve my problem ASAP.

Regards,
Hanumantha Rao.

sun — internet wiring

my friend home the connection sify internet in punjab ferozepur. but the services are very bad. really is too much bad. plzzz i request u again tajke care for sevices for customer. sir.last 2 months no replyy

sun — NDTV news not coming

20 days back i got sun dth connection. At tat time we had NDTV news..But for the 1 week NDTV news not coming. I tried customer care for the past 1 week ...says that number busy.

Please do the need ful and i want online user name & password for channels adding.

sun — Sewage overflow

SEWAGE WATER OVERFLOW OVER THE ROAD EVERY ALTERNATE DAYS.
Wednesday, 2 September, 2009 2:13 PM
From:
"richard sebastian" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
[protected]@bmponline.org
Cc:
[protected]@bmponline.org, [protected]@bmponline.org
DEAR SIRS

WITH REFERENCE TO THE ABOVE
WE THE PEOPLE RESIDING @ A STREET JAYARAJNAGAR VIVEKNAGAR POST B-LORE-47.

REGRET TO SAY THAT AFTER MAKING ENORMOUS COMPLAINTS TO OUR LOCAL BBMP OFFICIALS BUT NO PROPER ACTION IS BEING TAKEN. LAST YEAR THEY HAVE GIVEN THE WORK ORDER TO THE CONTRACTOR (START DATE ON MAY-09 AND END 05/09/09) BUT UNTIL NOW NOR THE BBMP OFFICIAL OR THE CONTRACTOR IS BOTHERED TO TAKEN ACTION.

THE PIPE LINE WAS LAID SOME WARE 20-25 YEARS BACK.

HENCE WE REQUEST YOU TO DIRECTLY INTERVENCE AND DO THE NEEDFUL.

THE CONTACTOR CHENAKESHAVA MURTHY # IS [protected] AND THE OUR AE IS RAMESH # [protected].


THANKING YOU

RICHARD

Airtel prepaid mobile — unwanted news sms

My phone number is[protected]

My inbox is always full with news sent from 54321. Perhaps i am chrged for this. I do not want to receive any more news.

Samir Dutta

Airtel — deactivation of news alert

news service got activated automatically and 121 stop service is not responding my money is getting wasted

Airtel — Unwanted SMS alerts

As a result of some contest, I am 'awarded' a spam message from AIRTEL's 55558 number. I have been receiving 5-6 Spam SMSs everyday & there is no way to stop that. I have tried sending all keywords like UNSUBSCRIBE, STOP, UNSUB etc. but there is no use.
Such services who con the customers for spam should be brought to books and severely punished. I am not sure how to stop this and so writing on this forum. Does anybody have any clue on this nuisance?

Good response and my problem got rectified.

Namaste(skmuraal),

We would like to inform you that your concern listed 24 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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I want to unsubscribe from NDTV new alerts sms. I never subscribed for it and automatically my balance reduces every day. Please help me as soon as possible. My airtel prepaid number is [protected], ANDHRA PRADESH.

Dear Sir,

NDTV news alert are coming to my phone at [protected] (UP west) even they have been deactivated. My email id is ghans.[protected]@gmail.com. Please stop them.

Regards,

Namaste Murali,

This is to inform that your concern listed on 22 August 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Once again started getting the calls once again.

Please resolve this.

sir/madam
i am airtel user and my no is +[protected](u.p). on 26, 28/2/09 and 2/03/09 i m surfing net on mobile and i get msg that u download a game cost of125 from airtel live wap but i m not download any game from anywhere.now my airtel bill is aproxly 428Rs.and download game cost is 375.but my actual bill wiil be 53Rs
so plz action for this complain.

thanking you

Namaste(gayathrirekha),

We would like to inform you that your concern listed 24 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Digi TV — Complaint Successfully closed

Without even installation being done....how is it that the complaint is sucessfully closed????




For the last one hour your call centre executives are pretending that lines are not clear.
So with a phoney accent they start saying HELLO HELLO and disconnect my call.
Chandni,Ravi etc etc whatever psuedo names they call themselves....


Incase Airtel is too busy they should let me know the same.... and incase service cannot be provided why not refund the money that you are sitting on??

Hope your South African customers will be more understanding than we are in India.


I have given request for reinstallation of Airtel digital TV at my new address in Bangalore.
Each time I give a complaint a new complaint no is generated.
Customer Code: [protected]
Complaint Codes: 1144724,1155758
Moreover after every call I am given a new appointment date & time
. For the last three days( 2nd October to 4th October) I have been given atleast 10 different time slots.
Neither is my request processed nor am i getting contact details of any authorised Airtel Service Engineer.
This is simply harrassment by Airtel.
( Pl note that all payments regarding this connection IN ADVANCE has been made to AIRTEL).

Airtel Digi TV — Additional Service Charges

I got Airtel Digi Tv connection last year and I feel my self in cloud 9 after my first service call the exciting thing which I come to know " is for any service call I will be charged 100 Rs. As maintenance of Dish is customers responsibility and any error which requires visit of their guy there is an additional burden of 100 Rs straight away".

Now this is good and I can say a very good to make money out of customer and to avoid any unnecessary service call, but these things should be informed to customer when they apply for the connection.

Further One more strange thing for intial six months they wont charge any thing but after wards its all chargeable now again this is such a service which doesn't need to have such a warranty ideally the warranty should come as limited number of free service calls to customer rather than giving him a grace period of 6 months.

And best thing is that even this is not informed to customer when they apply for the connection.

No doubt this can be part be of their service agreement written any where in the document(with * attach to it and we all know the reason of such clauses) but these things should be specifically informed to customer as they informed like subscription charges which they don't do and this is a big cost which can come up later and the strange thing is that if you make 3 service call in a month this will exceed your monthly subscription.

So overall an unfair one sided practice by airtel, might be other companies also doing it I don't know.


Regards
Pradeep

Hi

I have forwarded the same to your customer care on 28th May'11.

Regards
Pradeep

Hi

Well I received call from customer care of Airtel now the issue is rather than understanding the problem the are narrowing it down to Visit Charge of 100 Rs.

I dont't think they have good people to understand customer concern my advice to those who are coming in to their trap by paying advance rental for DTH services they rather think twice on it.
Below is my response to their answer.
________________________________________________________________________________...⇄
Hi Arun,

Thanks for your note, well to be honest you are narrowing the concern to visit charges, well if this is the mindset Airtel has than I am afraid the company wont survive in competitive world as days of monopoly in this sector are over.

The real concern which I raised is of information to the customer and any rational person could have understood what I tried to say in my communication.

Now coming to monetary aspect you have enjoyed my entire month subscription w/o giving me any benefit out of it, did you ever thought as service provider if there is no services availed the money should be refunded?

Well I am enjoying couple of other services from Airtel like my mobile and few others and these also I am going to switch over to other service provider.

Mr.Dixit,
Thanks for your response, however regret to note inspite my complaints nobody from your organisation bothered to call me to find out
Still I am getting sms msgs stating that to charge. How come. When I had obtained full yrly subscription and kept safe custody nearly
4 months your organisation is least bothered to respond me nor taken any positive action. The number which you had put on web site
cannot be reachable on MTNL lines. I had airtel phone which I discontinued only becase your poor service n response. Now pl note
if you do not restore normalcy and extend period which I am entitled I am compelled to bring the contents to the notice of TRAI and
consumer Forum and in event any legal fees are payble I will reserve my right to claim all damage charges in this regard and reserve right to protest at a convenient time and further note I will not register any further complain in this regard

from LOBO

Namaste Mr.Lobo,

We would like to inform you that your concern listed 23 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste(Kalai73),

We would like to inform you that your concern listed 24 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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please send itemwise bill to my airtel no.[protected]
postpaid connection

i had recharged with 999 superlifetime card on dec 01,2007. now instead of the promise of Re 1/- i m being charged Rs 2.25/-.i had contacted customer service hundreds of time but there is no response and no clarification received till date. if further i don't receive any clarification i will be compelled to go to consumer court. Is this the way the customers are satisfied!!

i am using airtel card for the purpose of internet connection on my pc and not for any other purpose but i was beeing charged for the hello tune service of the company which i have not activated and when i am telling them to file a complian they are saying no your complain can not be file as it and they are saying that your money can not be return back as well although i have not subcribe for the service

I AM USING THE AIR TEL LAST 5YEARS.BUT TILL DATE I HAD NO PROBLEM. SUDDENLY RS.100/- HAS BEEN DEDUCTED FROM MY BALANCE WITH OUT ANY REASON ON DATED 29th FEB AT 8.00PM. AND 2nd INCIDENT RS.50/-AGAIN DEDUCTED FROM MY BALANCE DATED ON 2nd march 2008 AT 6.00PM.SEVERAL TIMES I HAVE COMPLAINED IN THE CUSTOMER CARE BUT THERE HAS BEEN NO SATISFACTORY RESPONSE FROM THEM AND THEY ARE NOT GIVING ME PROPER ANSWER TO MY QUERY,WHY MY BALANCE HAS BEEN DEDUCTED.PLEASE PROVIDE ME WITH ACCURATE EXPLANATION SUPPORTED BY FIGURES AT THE EARLIEST

OTHER WISE I WILL BE COMPELLED TO TAKE THE MATTER WITH THE APPROPRIATE AUTHORITY AND CLAIM COMPENSATION FOR ALL THE GRIVENCES I HAVE GONE THROUGH.
PLEASE LOOK AT THIS MATTER URGRNTLY.

MY MOBILE NO.IS [protected]


VIJAY KUMAR DAS

I am using airtl last 3 years. but today my balance deduct Rs. 15 dated on 10.10.08. I don't no why dedect my balance. when I contact to your customercare Bhawana she could not satisfied me. This is a single handed mobile and i am not activate any service but she said to me that your account has been activate from missed call. some days befor my balance dedect Rs. 28. and I Contact to customercare. and I request him for deactivated missed call. I said to you that in future don't activate any service in my mobile . Please send me answer in my e-mail address and return my balance and deactivate missed call. my mobile no. [protected]. manoj kumar soni

dont trust airtel. They are bull-. Since last two months wenever i call airtel customer care. they always say that the money that was deducted wrongly from their side will be refunded. but they dont. they are thiefs. I rcvd a sms saying ' thanks fr downloading java game'. but i never did. and everytime i call, they say will be refunded. associates like- manoj, chirag, and who the ... Associates have no information. they keep on hold fr lonnnnnnnnnnnnnnnnnnnnnnnnnnnnnng time and wen are unable to answer then cut the lines. even these associates have no dignity. Airtel is a company where customer is and her/ his problem is given no consideration... such a company should be shut down.

I'm using [protected] mobile number since 28th october 2005 as a corporate connection. It is used to expire on every 27th october. I have made payment for one year advance rental of Rs. 1198 last year which has been expired on 27th october 2008.
After that i have received too many calls for renewal payments but i have asked him that i want to convert it in prepaid in place of postpaid.
Then As per rule it has to be disconnected on that day, but they have imposed Rs. 298 plan with this number without get permission with me. This message was received by me from Shakarpur Outlet, where i was gone there for converting the connection as prepaid in place of postpaid.

I have made rest payment on the time and mailed him for this issue, then airtel's representative came to me and asked that your payment has been waived out and issue me another sim of prepaid.

After that this connection has been activated on 03-12-08. but after that i have received too many calls for the payment which was waived off and also received a letter for the payment and suggest me to contact Mr. Sumit SArkar at [protected], but sorry to say nobody has received or call me back till date.

As per Airtel's rule no convertion has been made without paying any outstanding, so if i'm wrong then how did it be possible.

regards
Pradeep Jha
[protected]

Hi

my name is Deepak sisodiya cell no [protected] I have recharge my cell in 27th oct 2010 12:10 pm to 1 second per paise as per policy its wil be work 1 year but this facilty was worked ony one day... I was call 29 oct at customer care 121 & complint helpline 198 abot the same he was peovied servive reference CBDPA[protected] resolution time 2 nov.2010 before 2:30 pm ... we are call many time customer care & complaint but he was not provied any resolution & disconnected the call ..I have not will any resolution plz help me

i am a4 year old customer of airtel. but company has charged me for customized concessional tarrif rate. while compnay offers new sim card with lifetime free concessional services. so compnay have to provide all customer a same services.

Dear sir,
My mobile no.[protected] balance wrongly debited by the company says its gprs used,but i dont used any vas services so please credit my whatever balance wrongly debited by the system, as i also talked to the 198 complaint no., nodal office, any any cr. of naodal office but they cant realise me, now if my wrongly debited balance not credited to my account i will port my no. to any other company, and in coversation to your customer care service person they said the system is not wrong,but i say your system has any problem yesterday because my account bal is around Rs90. than system diducted Rs39. as gprs charges as i dont used, than again its diducted and my balance come down toRs13, after some minutes again its shows to Rs.25 and after around 10pm i call std no.its discinnected says your account bal is RS0. and after 10 min i again dailed same std no. again i talked and same after 4min its discinnocted and balance check shows balance of Rs3.28 what the your system u talked. and between this procedure i send sms to your tollfree no 121 'LAST' its shows last 5 vas transaction deduction, but its shows u dont have any such tranacation
so i wait for your reply otherwise i will port my number

Hi,

See this similar issue: http://www.consumercomplaints.in/complaints/bharti-airtel-c756306.html. Can you please send an email to rikhath about your issue. We can co-ordinate and raise a petition against Airtel about this issue.

Regards
Shashi

With reference to phone no.[protected]

i have plan with the 199, and normally i received bill for 500-700 which are my normally used.

but this month they have billed for the RS 2596 as data uses. but i really ddi not uses data like this

i am using 2G internet, its almost 4 times of my regular bill

2nd i am not a fullies whi using 2g internet for such amount

Kindly assist

Namaste(Parvinderlakra),

We would like to inform you that your concern listed 22 August 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Shashikant,

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Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
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