Airtel Complaints & Reviews

Dear Sir,
My name is Nitin Kumar & my mob. no. is [protected]. I have a problem regarding internet on my mobile. So i have a call on customer care(198) on[protected].The customercare exicutive not solved my problem & disconnect the line .After some time i have tried to contact customer care by same no.But line not goes to customer care by 198 & 121.
I contact to customer care by other no.The executive solved my problem.But i am not contact to customer care by [protected] no till now. May be locked by first customer executive.Pls open my no for customercare.

Hi,

It is unfortunate that the service levels of Airtel is stooping to pathetic lows.

I've been a customer of Airtel for 6 years and the service charges paid is over Rs 25000 per annum.

Despits multiple requests basic things like activation of 3G services, changing the customer category (Platinum to Gold) and the CSR claims that anyone over 5 uears would automatically be in the Gold category while someone who has been a customer of Airtel for 3 years would be in the Platinum category.

So many more frustrations - but getting from bad to worse.

Hello,

My name is Mohd. Shakeel. I've recharged my DTH account for Rs. 310/- using my CITI bank account on April 21st, 2012. The recharge was done using Airtel website(www.airtel.in/digitaltv). The gateway was ICICI. The transaction was complete and received PVN(purchase Voucher number) and Trace ID. The credit didn't add upto my airtel DTH account so I called customer service next day (Apr. 22nd) and since then spoke to numerous CSAs, several supervisors, mangers and Operations managers but it was in vein. Later I've also contacted Airtel Nodal office but they too didn't resolve my
problem. Nodal office agents were rude and they didn't reply to any of my emails apart from 2 emails which was sent out in beginning.

I've provided Airtel my Debit card number, purchase Voucher number(PVN), Trace ID, personal email sent by CITI bank confirming transaction, snapshot of Account statement. I've taken leaves on several occasions so that I can talk to mangers and I never received a call back from these supervisors and mangers who promised a callback.

Below are the transaction details:
Payment Voucher(PV) number: [protected]
Trace number: 640857
Nodal Reference No. is[protected]
Customer ID [protected]
Contact no.: +91-[protected]

I can provide the names of supervisors, asst. managers, managers and operations I spoke with and who didn't resolve the issue. Let me know any additional detail required.

Hi,

I need call details as the bill which i received this month is very high as comparison to the usage of the phone.I donot believe that me or family member use the all service as much as it is specified in the bill.
I want the details of my bills so that i can be satisfy with the service that whether its really been used by us.

I need call details on my mail, so please send as soon as possible otherwise i will not be able to pay the bill and ultimatelly disconnected the phone and which futher lead to cancellation of the phone.So its better you listen my problem and forwad me a proper solution.

I am waiting for your reply.
and my landline no. is [protected]....

sir my landline no. is [protected] and we have taken a broadband o[censored]nlimited plan ..no one is using the landline for calls but bill is coming extremely more..so kindly send us the bill detail on our given id with due reason of extra bill.

sir, I am Aman Anand from Kapurthala,i am using air tel connection no. [protected].from last 5 years (approx.).I using its Internet pack many years .but this month company give me bill of 6500 .which is 6 times greater then my average uses .my credit limit is 4500 on company record. 2. company not sending me any message when I cross my Internet pack usage limit, which I never use.3 air tel charging me rs. 299 per month for its blackberry messenger service which I am disconnected 6 months earlier .(they give me waver for it ).i call many times on air tel customer care but they even not given me right information. they only say to you have to pay your bill,or their senior give me call .but nobody call me yet .please help me

Our company name is Gayatri timber mart.My Airtel Mobile number is [protected].I have started 500 local airtel to airtel sms schem,10% discount on plan Etc offer are given by customer operator and i have proof of this facility started by customer operator and he gives this offer for life time but in bill no any offer amount deducted. company charged full bill so i need help for this complaint .My number is [protected] & iMy email ID is [protected]@gmail.com So pls inform me and give me suggestion pls..........

Dear Sir
My name is Sandeep Jerath, I stay in Safdarjung Enclave in New Delhi.

I am using two Airtel prepaid mobile numbers [protected] for last seven years and [protected] from last two years.

On 26th July I requested on Airtel customer care number 121 for a caller tune in the name of ( TOP GUN ANTHEM ) to be added on both my mobile numbers.
The lady customer care executive searched for the caller tune and ensured me that the tune will be added to both the numbers and then she informed me about the monthly tariff also. After about 30 minutes I checked my mobiles and was surprised to know that two diferent caller tunes were added on my numbers which I did not requested at all. I checked my balance also Rs 45 were debited from my account ( 30 and 15 ) for the caller tune service.

Then next I again called up at Airtel customer care number 121 to correct the caller tune which I wanted but instead of hearing my problem he just slapped the phone down.
Now from morning itself I am regularly trying the customer care number 121 but there is no response, they are not ready to pick up my call.
No body can expect this kind of behaviour from a reputed company like Airtel.

The company should credit back the charges in both my accounts because they are not having the caller tune which I requested.

I request the consumer forum to take further action with the company for there fraud and misbehaviour.

Thanking you
yours sincerely

Sandeep Jerath

I applied for Airtel Broadband Connection on 1st July, 2012 and also made a advance payment of Rs. 1330 for one month to Mr. Raghunath(from airtel) on the same day. Every time I call Mr. Raghunath, he say "I am in training and I can't help you". Today is 26 July, 2012 and still i didn't got the connection. From customercare helpline I have been told that there is a cable fault from 14 to 20 July,2012, which is two weeks after I applied. Today on calling to customer helpline, they say i will get the call from the back office, so i have to wait. Airtel on their website promises to provide the connection in one week and the airtel employee Mr. Raghunath commitment is to provide the connection in 4-5 days. They must not make false promises. My application no. is 501690. Please take necessary action against such fraud companies.

I checked on the online site of Airtel about the recharge options. And there were just 2 recharges available i.e Rs.50/- and Rs.100/-.. No more information about the recharge had been given on the internet. But it was mentioned that on the recharge of 100/-, 87.50/- will be given as balance and on the recharge of Rs.50, Rs.41.50 will be given as talk time.
As I needed more balance, I went to a mobile recharge shop and got Rs.100/- recharge done but I dint get any talk time.
I called the customer service in Airtel and they said that Rs.100/- recharge gives 200 minutes Airtel to Airtel free and no balance. But that was not what I needed. I told them about it but they dint do anything. Instead they disconnected my call every time they heard what the problem is. As my number was on roaming the Airtel to Airtel option for me was completely useless.
If they are not providing complete or should i say no information on their internet site, it is not my fault. It was clearly stated that I'l get a talk time of Rs.87.50/- bit I dint get it.
My 100/- completely got wasted. This happened on 19-July-.2012 and my problem has still not been resolved. My number is [protected].

I have not activated AT-AIRINF but I am getting charged Rs 1.5 a day if you people dont deactivate it immediately I am going to take legal action as me my self a Lawyer....

I was so surprised that it worked. I had such a bad experience with Airtel DTH company. I had raised about 15+ Complaint against Airtel DTH for the same problem and yet no solution. Only then I decided to move to consumer court, but had no much idea. I had also threatened Airtel DTH Customer Care saying I will approach consumer court for the same, but still no much progress.

airtel network is not coming to my home inside, please retify my problem, i have been given complaint to customer care til 6 months but no use.

It is submitted that inspite of repeated requestes and a number of calls to the customer care officials, they failed to provide the bills of my postpaid airtel mobile No [protected]. Can I expect the service provider to note my correspondence address as below and send me the bills from the date it is allotted to me. My address for correspondence is as under :-

Nabaraj Chhetry
AG's Branch
Headquarters Western Command
Chandimandir Military Cantonment
Dist - Panchkula, Haryana

The service provide may also note my address for mail e-bill to me on my e-mail ID = [protected]@yahoo.com

Regards...............................

Sir,

My airtel number is [protected].I recently purchased new nokia lumia
710 and as per the offer i would have got 2gb internet per month for
four months.But i didn't got any internet till now.
Please solve the problem as soon as possible otherwise i will approach
the consumer court as your company is cheating customers.
Your customer care are not responding as well i have already sent them mail regarding the issue but i didn't got any reply.

Thanks & Regards
Anand Prakash

I obtained a postpaid mobile connection no. [protected] . from Airtel on 9.7.12On 17.7.12 I received a SMS that rs 18850.00 are balance and phone disconnected. On 18.7.12 another SMS saying Rs 19900 outstanding which does not include actual usage and rental charges. I ran pillar to post, contacted call center, airtel office, nodal officer for giving me details but only one reply "pay first".

I made only 4 calls and bill comes 18500 in 8 days, it jumps to 19900 next day though the phone was disconnected are facts hard to believe as they donot stand any reason. Further no details are being provided.

I am totally frustrated and feel highly harassed.I request your good office to kindly have my grievance redressed early.

Navin Garg
H.NO. 716, Sector 14
Gurgaon

Pls find my mail extract sent to nodal officer, with no response from them, except for automated mail saying will revert within 24-48 hours.
It is impossible to talk to this NODAL officer. The no given is [protected], which asks for a service request no which is 44869344. and when I dial it is invalid request (they have sent this no)

Dear Ms Meenakshi Bohra,

I am really shocked to know that most of your executives sitting in the call centers have no idea as to how a customer can reach you.I am told you work only between 10-6 and Monday to Friday. I never knew AIRTEL works like a Govt organisation. (I guess only for customer service issue).I am desperately trying to reach you since Friday evening and its Monday evening now.

I would try to brief you about the issue ( I am sure you know):

I have recently migrated from Reliance to Airtel. I had been to one of your sick unit in Bangalore, in 1st Blk, Rajajinagar, where no systems work and only girls with lot of attitude answer you in irritated tone and then suggest I better to go other units where things are in place.

I had to run pillar to post the submit my MNP docs. As if we have nothing else to do. However, we work 24/7.

Now, I was recommended the plan 299 rental where in I will have 1 GB free for first month. Which I clearly understood. But was never told that subsequent months I will be charged a bomb. Now, as you know my bill amount has exceeded 7000/= and after my repeated calls to call center to check the detail, I was informed not to worry my final bill be much lesser.

Now, I am informed that my credited limit is 1300/=and since my usage is so high you have barred my out going connection on a SUNDAY.The million dollar question is when my credit limit is only 1300, why did you let to go till 7000/= you should have disconnected my line then and there only. Since your people keep calling for all unnecessary reason why not for this.

I truly, understand that you are in business and more with profit making motives, however, please understand that this should not happen at the cost of losing a customer.

I really regret my decision of migrating to Airtel.

Now I am given 24 hours everyday to resolve the matter on 121. I tried calling you several times before 6 and after 6 as well. The call gets disconnected before I input entire service request no. But I continue to get messages about increase in my bill amount everyday. I am not using internet at all.

I work in service industry and phone is my biggest asset, if it is disconnected for a day its a big loss to me!!

I hope you would understand my current status and kindly arrange to waive-off excess bill amount. So that I can pay off and continue with my present connection.

Awaiting for response at the earliest!!!!

Its been more than 48 hours and I am staying disconnected.

Wanted to bring this to notice.

You have a landline/broadband/mobile/3G connection form Airtel and you get into a billing dispute. You are not satisfied with customer service and you demand cancellation/termination. You will be asked to clear your dues. Your connection may already have been barred of service for non payment of disputed bill.

If you clear your due bill, retention department will call you many times for months to convince you of retaining, transferring to friends or family, or even converting to pre-paid. If you do not agree, connection is terminated but no document is shared with you.

If you agree to any of the settlements, you will be sent a bill for the period you were in discussion with retention department. There will be Lok Adalat notices served to you after this and you will be pressurized to pay this bill generated. This will happen after few months when you would have already forgotten about it.

The Lok Adalat is where you see the real bullish from Airtel. The recovery agents will simply not listen ask for full payment and some scared people will readily pay outside the room. Others who argue, will be asked to pay half and go.

This is an ongoing practice in billing, retention and recovery. Please fix.

With referance to my service request number 44817537 which was not
heard properly and solution was not provided to me, I would like to
withdraw my three airtel postpaid connections through mobile number
portability from airtel to some other network.

--
Thanks & Regards

Rahul Nayal
+[protected]
+[protected]

I have change to the my number [protected] idea to air tel this number is work in 1 month but this bar in my out going calls in 27/06/2012.i am contact the air tel customer care one person say to you go to air tel showroom at thiruvarur adders(net links communication,vadampokki street,thiruvarur,tamilnadu.) i tell my complaint they will say to pleas give to your document & photo i will help to you.this complaint to process to tow day then work my simcard.next my number is bared in 10/07/2012 then i will go to airtel showroom thiruvarur i am submited my document in 2end time work process in tow days then my sim card is work .after one day then i will fully my number is canceled my Friends call my number [protected] is not in use this mumber my friends & me very disapoinded this network i will complaint againt cutomer care one person tolld the you go to showroom this problem is prossec. i am goto today show room this is not in work please change the new number.[protected] this number is not in use.castmer care was told this problem is clearing please contect showroom,the showroom siad told the plaese contect catemercar i wii not any hlep what can i do it