Airtel Broadband — Delay in Connection

I have applied for an internet connection( Plan 999) on 13th of July(Application no: 260731) and was promised that the connection would be provided within 24 hours. I paid the airtel person who came for document, an amount of 1030. But its been so many days I didn't get the connection. Every time I call that guy he tells the technician is on the way. I called up airtel customer care, they told we are putting your request under high priority but nothing has been done except making me fool. I was provided with a reference no:[protected]. Every time i call up the customer care each individual says something different and disconnects the call. Today when i called up they say 27th is the deadline. The agent whom I paid the money now doest even pick up my call. Its in J.P.Nagar. I want my issues to be resolved.

I applied for new connection on 19th July and receipt number is 14421. I were promised that it will be installed within 3 working days.

First the guys did survey on wrong property and even installed wires there despite me calling them and informing about the correct property. Anyways they eventually came and installed the wire but now the connection can't be initiated as there is so called "SERVER" problem in whole of North India and 20,000 new connections are delayed as per the relationship manager of local Airtel showroom.

I'm not a fool to understand that big companies have reducdant servers or raid/mirrors drives and emergency systems to cope with disasters but nodding the head and saying that server problem is the cause for delay in connection and that too with attitude is worthless the wait I'm doing now.

If some Airtel person is in this forum and would like to asnwer my question please feel free to do so. I'm from Karnal which is in Haryana and the S.No. of receipt is provided at the begining.

If nothing happens till Monday morning I would like get my money back and will move to another broadband provider, preferably BSNL.

I have applied for new airtel braodband connection last month(19 june 2011, singsandra bangalore). i contact to Jay Shankar( phone no:- [protected] when i asked his employee id, he said some abused word to me and said that you cant do anything against me), he is take form last month and had promised to me that within 10 days, he will provide connection.but after taking money and deadline which he given to me crossed. i was trying to contact him(jay shankar)but he was not picking phone and some time by mistake if he had receive my call had said some amused word and i asked his employee details he was shouting on me.when i will get connection. i am being mad to follow these guy. i dont understand what type of sale team is hired by the sunil mittal. that he is not any responsibility. again i had followed arjun( phone no:-[protected], employee code:-32987) even he is totally..not giving any date..
i contact other airtel guys, every people has different word for getting connection.
Please take action against Jay Shankar and arjun, otherwise i will go consumer forum to resolved this issue. i dont know when i will get these connection. it is totally sad that airtel has jay shankar people that he does not do work and doing some argument with customer.


Avish
Singsandra, Bangalore

yes, i am totally agrees that jay shankar is totally person, i could understand that why airtel has kept these type of people. i had called on Jay shankar mobile number :- [protected], when i will get connection, ...

The numbers are [protected] and [protected]. And in fact I've sent a mail at airtel presence with the detailed information of contact. But haven't received any reply yet. Its already 26th of July and I opted for the connection on 13th July. Is this the kind of service Airtel promises to give. When enquired for new connection people come in and there behaviour good. And once received the money you see the shades coming in. Please don't make fake promises and give me a date of getting the connection. And

Just to add on when I contacted the customer support they told 26th is the deadline. And today is 26th so I should get my connection by today. If the promises made are genuine in nature.

Hi Rakesh,

Thanks for reply.. i hope this issue will resolve as soon as possible..

Regards,
Avish

Mu numbers are very much reachable and I got a call from customer support saying thay they gonna call me soon. But I don't understand when will the soon come. And besides that would be a lie if you say that you guys couldn't reach me through the phone. As the numbers are very much active. Better you provide me the number and I will call you. Its really pathetic, I applied on 13th and today is 1st Aug still I didn't get a connection.

Dear Rakesh

As you can see from the subject line above I'm writing you with regards to your assumption but unfortunately my issue was never solved. So I had to cancel my order from Airtel Karnal branch.

I had complete trust on Airtel as I'm a user (at home) for the last 5 years but for this new connection (for business) Airtel has let me down and just because of mis-communication by the people who are responsible to make sure the issue is resolved (local so called engineer and head of Karnal, Panipat and Gharunda circle).

I don't know if the issue of "server down" has now been resolved or not. Even though I had my connection cancelled, the wire is still attached to my office which Airtel needs to take care of. Now I have applied for BSNL broadband and got connected but I still need one more connection. If Airtel can give me reduction in new connection (1 mbps 15/20gb 256k after) and ready to get me connected straight away, I would give it a thought again otherwise I'm not interested.
I hope you or someone else will read this email and reply to me in due course.

L Uppal

Airtel used to number one in Bangalore few years back. But now with their horrible services irrespective of whether Broadband, Internet or Mobile they are sitting at the bottom now.

Regards,
Ratnesh