[Resolved]  Airtel Broadband — Incorrect billing and late redressal of issue

I am going to list th email which I have sent Airtel and I have only received false assurances stating that we will look into. below is the chain-emails which I sent Airtel for their wrongdoing :
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Tuesday, 23 December, 2008 16:09:16
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******


Hi,

You guys have still not resolved my query. Believe me ...I will not pay a single penny.

Regards


Asif Lokhandwala

[protected]-------
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Wednesday, 17 December, 2008 9:52:28
Subject: Re: [Suspected Spam] Fw: *******Attention Floor Supervisor !!! Aitel Broadband - IMP NOTICE*******

Dear Mr Lokhandwala

Reference your e mail received for biiling issue, please make a note of
your Complaint reference number : 14935174.

Your Complaint would be processed by 18 Dec 16:51 pm.

Our representative would get in touch with you post resolution.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in


Regards,
Shweta P
Customer Care Officer
Airtel Telemedia services


[protected][protected]----
Hi Airtel...

May I know what is causing a delay in response !!!

Regards


Asif Lokhandwala


----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Saturday, 13 December, 2008 10:18:26
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

3rd reminder...I am waiting !!!

Regards


Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: tasneem.[protected]@gmail.com
Sent: Monday, 8 December, 2008 13:51:12
Subject: Re: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

2nd reminder as I have not received a response yet...

Regards,
Asif Lokhandwala




From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Cc: Tasneem Asif <tasneem.[protected]@gmail.com>
Sent: Saturday, 6 December, 2008 23:46:11
Subject: *******Attention Floor Supervisor !!! Aitel Broadband - IMP
NOTICE*******

Hi,

I have receieved another bill amounting to Rupees 8914.00!!!.

I have the bill with me and I fail to understand why are you guys hell bent
on ripping me off despite me cutting down on my download and also changing
my plan to home 999 plus effective November.

This is my proposition for you to allow me to continue your service :

I have paid 2500 rupess already this month in an courteous intention to
clear the last months balance. I am planning to pay the new plan charges of
999 plus service charge and also the balance amount of 800 rupees which
remains as a left over from the previous bill. So I am intending to pay
rupees 1922 to clear all my dues. Be advised I will not be paying a penny
extra.

If the above is not actioned upon then I do not want to use your services
and consider this is as a notice to withdraw your services asap.

I insist on getting in touch with an ombudsmen to resolve this as per my
demands as a consumer keeping in mind that I have not at all defaulted on
paying you guys on time.

A glance at the chain mails below gives you an insight of how infuriating
and disgusting your pathetic services are.



My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala.

[protected]/[protected]

[protected][protected][protected]
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Tuesday, 2 December, 2008 12:23:06
Subject: Re: Fw: Happy Diwali "Complaint"



Dear Mr.Lokhandwala, '

Reference, your email dated 15th November 2008 regarding collection of
Bill payment has been done with t reference number : 13928302.

Another request regarding plan migration in New Home 999 Plus, has been
done with effect from 13th November 2008.

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]--------
Dear Mr.Lokhandwala,

Please accept our sincere apologies for any inconvenience you might have
experienced.

Reference, your email dated 15th November 2008 regarding collection of
Bill payment, please make a note of your request reference number :
13928302.
Your request would be processed by 20-NOV-2008 11:03 AM.

Our representative would get in touch with you post resolution.

Another request regarding plan migration in New Home 999 Plus, we would
like to inform you that plan migration request is processed from our end
from dated 13th November 2008.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".

(See attached file: feeback form.doc)

Regards,
Sheetal Dalvi.
Customer Care Officer
Airtel Telemedia services

[protected][protected]
Hi Airtel BB,

I am extremely disappointed with your service and I have all the reasons to
believe that your service is not up to Indian standards leave coming close
to international standards. It is hard for me to understand that when a
diligent paying customer requests your company representative(Ravi) to come
and pick up a payment( I had called on the 10th of Nov an dhad also sent an
email the details of which are enclosed in th email below). I fail to
understand your apathy towards ensuring the payment is collected on time so
I DO NOT GO PAST DUE.

I spoke again today with your representative Sadiq who is assigned
to Supervisor ASMA who did not give me his employee information and said
that he does not see any notes that were made here regarding a payment pick
up. I guess if you guys are not interested in getting payment good for me.
I dare you disconnect my services for non-payment and you will see your
names flashing on Pehredar and other consumer oriented news channels and
media.

I will not pay a penny more than 3000.00 as discussed and confirmed
with Ravi on the 10th of Nov.

P.S : I had also spoken with another representative earlier whose name I
cannot recollect who was kind enough

Regards,

Asif Lokhandwala
[protected]
[protected][protected]--
----- Forwarded Message ----
From: asif lokhandwala <[protected]@yahoo.com>
To: Wecare west <wecare.[protected]@airtel.in>
Sent: Monday, 10 November, 2008 12:18:35
Subject: Re: Happy Diwali "Complaint"

As Discussed with your representative Ravi yesterday, I will be paying only
3000 now and the balance due will be paid in the next bill due to financial
constraints. I would like you to change my plan to unlimited 999 home plus
ASAP.

Regards,
Asif Lokhandwala
[protected]
[protected][protected]----
From: "wecare.[protected]@airtel.in" <wecare.[protected]@airtel.in>
To: asif lokhandwala <[protected]@yahoo.com>
Sent: Sunday, 9 November, 2008 20:13:37
Subject: Re: Happy Diwali "Complaint"


Dear Mr.lokhandwala,

Reference your email dated on 27th October 2008, regarding high bill issue,
has been resolved with reference number :13255178

We would like to thank you for being our customer. We are honored that you
have chosen us to be your preferred service provider. Your continued
support and suggestions have helped us grow into the best in class Service
Company.

We have been responding to all your correspondences and have ensured all
your service request have been processed and resolved to your satisfaction.
Please let us know if you have any queries/service requests, which you feel
is unresolved.

We appreciate and thank you once again for your continued patronage.

Assuring you the best of our services always.


Thanks & Regards,
Venkat Reddy
Customer Care - West
Airtel Telemedia Services
[protected][protected]-----
Dear Mr.lokhandwala,

Airtel Telemedia wishes you very Happy Diwali and prosperous New year.
Wishing you and your family a Happy Diwali.
May this diwali be the most sparkling and lightening.
The sights and sounds filling up your heart with joy and happiness
May this light of happiness, light up your life.

Reference your email dated on 27th October 2008, regarding high bill issue,
Your Complaint is raised from our end .

Please make a note of your Complaint reference number :13255178 . Your
Complaint would be processed by : 06th November 2008, 11:30 AM.

For any further assistance please feel free to call our Call Center number
121 /44444121 which is accessible 24 hours or email us at
wecare.[protected]@airtel.in

"We would also like to take this opportunity to appraise you of the various
customer centric activities that we have initiated for you.
Can we request you to please spare a minute of your precious time and check
out the enclosed attachment. Your feedback on the same will be extremely
valuable and will gives us an opportunity to serve you better ".
(See attached file: feedback form 1.doc)

Regards,
Vinit Vichare
Customer Care Officer
Airtel Telemedia services
*********************************************
HiAirterBB,

I am in shock to hear that my billed amount is 6000Rupees. I just got off
the phone with your representative who gave me this shocking news this
Diwali evening. He however was not able to justify as to why it was so
high. Kindly look into this at the earliest before I plan to change my
ISP...

My Details :
Airtel A/C number[protected]
Phone # - [protected]

Regards
Asif Lokhandwala
[protected]
[protected][protected]-----