Airtel Complaints & Reviews

Sir/Madam

Once again there is a unnecessary cut in my balance from 10th june,2012. My mobile no.is [protected]. I just want to know how is it that the Airtel automatically activate unnecessary schemes and cut the value. I have been trying since the morning(11th June,2012) to contact the customer care but it is of no use, nobody responds... I am a old customer of AIRTEL but now I am bound to complaint in a regular interval because it has become a regular practise from the part of airtel to comit the same mistake. I am really fed up.
I therefore request the concernd official to take some step and reimburse my cut and see that it doesnot happen further.

Thanks

Sumantra Sarathi Das

Dear sir,
I nandkishore mahto, my airtel no.is [protected].
mattar is that I was working on 3gpmobilemovie.com then suddunly a massege blink from airtel live thank you for choosing overview Grf services and you have been charged 15rs.
now I want to know how they activate this and whay what is the solution.


Thanking you.
Nand kishore mahto
[protected].

Hi,

I have registered a complaint on 07-Jun-2012, Request reference number is: CIVRP[protected].
I have received a call and it was said that the issue will be resolved in 24hrs but I am still in the same old MNP offer. My humble request to the concerned team is to please deactivate the MNP offer on my number at the earliest. Hoping for a positive response and a solution atleast this time.

Thanks,
Avinash
[protected]

AN Awefull Experience by AIRTEL CUSTOMER SERVICE

I'm writing this at 3.17 pm June 10, after all my efforts have failed to get my internet service up by calling 121. I apologies for being rude, but there are LIARS sitting in customer services team for Airtel. Below is the sequence of events which happened and will show how I was fooled by your customer service

1 pm June 9, I noticed my modem/router is not working, made a call to 121. Surprisingly, agent is asking money for sending some one to have a look at it. I explained him and then this so called escalation manage came on line and COMMITTED to me a call in 2 hrs and engineer at my place to resolve it. NEVER HAPPENED
Made another call in evening after waiting for couple of hours, another agent gave me a commitment that 30 mins some one will call me, NEVER HAPPENED.
Made another call after 1 hr, another commitment that in 30 mins someone will call me, NEVER HAPPENED.
Made another call at 7.45 pm, agent was trying to give me same commitment as other had given, but when I asked for escalation team, I met this lady SARITA, who was actually the best. She gave me commitment which was even more sophisticated than others and obviously NEVER HAPPENED. She told me sir, rt now it's 8 pm and no one would be available, she will ensure that someone from the backend team call me to resolve the issue before 10 am in morning. till now nothing happened.
I called up another time hoping, Airtel Customer team would have at least 1 genuine agent, but to the best of my expectations another commitment for 2 hrs, NEVER FULL FILLED.
This was my final call which I made to Airtel and told agent that I will not disconnect the call until I get someone who can resolve my issue, he was really SMART, he transferred me to some hold music and then disconnected the call. I would request to hear the call log of this agent and what he said before transferring the call, he was aware the call would get disconnected, hence he said, I'm transferring, after that hold the call over there only.

Now most important factor, I also tried calling vendor who's supposed to come and look at my modem by paying him money, he tells me no way he's coming to my place, instead I need to carry my modem to his shop which is 20 km from my place. Common, are we talking customer service or teaching me how a vendor like Airtel rules and does not care for customer services.

Have you ever given me service without money, NO, then why should I wait for resolution. If there would have been a fault which is beyond control like cable cut etc, I can understand, but this is absurd.

--
Puneet Kumar Bhugra
+[protected]

Hi Team,
My self santosh kumar singh,i have taken newly air tel prepaid mobile connection,from the time i have taken the connectivity balance is getting deducted by own,even though i have recharged with internet pack,Sms Pack for each & every packs enough balance is already there.even though too much of balance is getting deducted from the main balance.when i am trying to reach customer care again & again they are as usual not reachable to speak.deduction is not happening only one time.its every day story.i am not able to keep a track of it.i am fade up of this.trying Requesting you all do the needful.

Thanks & Regards
Santosh

Airtel signal is verylow in our town, hellotunes nametunes maathiri engaloda business company name tunes for 3month 60rupeesku vaikiramathiri iruntha nallairukum , full t.t offers 100,150,200 unlimited kodutha nalla irukum, booster packs rate reduce panni validity increase pannuna best. my number is [protected] airtel my mother number bsnl portable to airtel 6month aachi but full talktime 234 eramatiku 350 than eruthu mobile no.[protected]. v r doing business

matra network mathiri airtel lowest full talktime illa, starting 234 only. booster packs 3month cards koranji 2 month,1monthku vanthruchi cust.careku line kidaikavae matiku network adikadi erayithu, hellotunes business panra engaluku company & servica hellotuna vaikira option kodutha romba nalla irukum , becoz vodafonela appadi option iruku.

Dear Sir,
Myself Arvind and i am using airtel connection since last 3 years. I am satisfied with your service but today i made a call on ur customer care one o[censored]r picked my call and given information but i am nt satisfied with his information and requested to transfer my call to supervisor bt meanwhile your supervisor her name was NEEMA ARYA . She had not tried to understand my concern and simply disconnected the call so confirm me this type of customer provide by the Airtel . My query was totally simple how to activate 3G connection in Nokia x6 series. So i am totally frusted abt this type of customer service u provide to customers. So i am requested to u please take suitable action against that lady Neema Arya and acknowledge me on this number [protected] . I[censored] nt take suitable step regarding my concern so definetly i should mark a complaint to nodal officer.

Regard's
Arvind Tiwari

I was trying to recharge my digital TV customer id no. [protected]. i couldn't get balance and the amount of Rs. 300/- has been deducted from my a/c no- [protected], state bank of India, CMPDI branch Ranchi, jharkhand. Transaction detail is 09-Jun[protected]Jun-2012) TO TRANSFER
INB Avenues India Pvt. Ltd CCA12FHZY529IGB0617690 TRANSFER TO [protected] AVENUES INDIA PRIVATE 300.00 . Please refund the same amount in my a/c as early as possible.

Dear sir,
My Name is Manoj Kumar Shukla My Customer ID No- [protected] I have Submit a Complaint on
Date Complaint ref. No
05-Jun-12 19438015
06-Jun-12 19471280
08-Jun-12 19551134
for Wrong Balance Dedication Rs- 600/--(NEW DISS )But I am use old diss. but Customer Care Executive & Manager they said same your problem is solved in 24 Hours but Today diss. Customer Executive LAST FOUR DAY NO PROPER RESPONSONS



Thanks & Regards,
Manoj Shukla
Phone No :-[protected]

I bought a Airtel Postpaid Connection on April 27th, But still Sim haven't got activated!! Even i compliant to the superior Person Airtel.. Non of the Airtel Guys are not bothered of there customer... and the sim no and mobile no :
[protected] H4-WD,[protected] there is no proper response from Bharti Airtel.Its a very bad and pathetic service!!This the details of Person from airtel sold the sim
Name: Soubha and her no's [protected]/[protected], and she gave me other guy called Mahesh And his no [protected] Both of them not picking my calls no replay for my messages do take actions against those two Airtel executives people who is fooling your airtel customer trusting your company!! in bangalore!! i dont' how many of them are fooled by these Airtel executives...
And this is my No:[protected]/[protected]

I had an airtel lan line connection and have asked the company to close my connection in the month of march. To make sure they don't irritate me with the billing dates I have maintained email communication . However the company is so bad at closure of connections that I have to finally drop a complaint. I have experienced this even in the past when the connection was bought in delhi. Below is the email communication .

I have requested them to stop calling me for payment of bills when the connection has been closed. But they wouldnt stop calling me or sending bills.



To: [protected]@in.airtel.com
Cc: [protected]@in.airtel.com
Sent: 23/05/2012 10:07:21 AM
Subject: [Suspected Spam] Re: Your airtel Bill for airtel number: [protected]_kk,Bill Date: 06-May-2012

BELOW IS THE TRANSACTION HISTORY OF THE RECORD OF THE LAST BILL BEING PAYED .
NOW PLEASE STOP CALLING ME FOR PAYING ANY MORE BILLS.

31/03/2012 BIL/[protected]/AIRTEL LAN LAST PAT/AIRTEL_MICI27
1,500.00

MAIL SENT FOR CLOSURE ON 21 MARCH

Wednesday, March 21, 2012 8:11 PM
From:
"manisha kalia"
Add sender to Contacts
To:
[protected]@airtel.in

Hello Sir,

I would like to request closure of the airtel broadband number : [protected] .
Please provide the balance amount to be payed . Once payed I would not like to
get calls for a second payment hence please make sure it is the complete amount.

Also please close the connection without any hassle .Please let me know if any
other details are required.

Thanks & Regards
Manisha Kalia
MAIL SENT BY THE CUSTOMER CARE CONFIRMING CLOSURE

Dear Customer,

Ref: Email dated[protected], regarding the payment of Rs. 1500 made for your
airtel number [protected] .

Thank you for writing to airtel and the opportunity to assist you.

We would like to confirm that we have received your payment of Rs. 1500/- on
[protected] through online towards your bill dated[protected]. This amount has
been credited to your account and will reflect in your subsequent airtel bill.

Further we would like to confirm that we had already registered a request with
reference number 13380302 for cancellation. Our team is working on the same and
the request will be resolved by 7

days from the date of request (24-MAR-2012).

Please do write in for any further assistance.


Warm Regards,
Priyanka Murthy
customer care executive
bharti airtel limited.

I purchased a pre paid sim card(mobile number [protected]) on 10th may2012 from The Mobile Store, munshipullia, lucknow. I used it til 08may2012
morning. Suddenly the sim card stopped working and on calling it showed not registered on network.On enquiry to customer care they told that there is no information about this SIM except that it is not connected to switch. On enquiry to Airtel office no body is clearly telling why sim is blocked.someone is aying that my document were not sent by dealer though I deposited my passport photocopy and photograph at the time of activation. Airtel C.R.E is saying that I missed the verification call that is why my sim is blocked.I might have missed some call when it was on odd timing as I might be driving or taking bath at that time. Though once I had received one call in which they confirmed my address and my father's name.
Now they are again saying to submit all the documents to give duplicate SIM.I would be losing my Rs421 balance and 740MB 3G internet which was balanced at the time of deactivation.
Kindly help me so that I can get again same number and I may not lose my balance money.

Dr.Praveen Seth
Alternative mobile number : [protected]

RESPECTED SIR,
5 DAYS BEFORE I HAD UNREGISTERED FOR DND TILL NOW I DIDNT GET ANY RESPONSE FROM AIRTEL
WHEN I CALL TO AIRTEL CUSTOMER CARE THEY ARE SAYING WE DONT HAVE INFORMATION ABOUT IT.
PLEASE INFORM TO AIRTEL DEREGISTER FROM DND.
MY MOBILE NUMBER IS [protected].
DUE TO THIS IAM MISSING LOT OF JOB OFFERS.

Last week, I have applied for Airtel Broadband connection and the airtel exeuctive contacted and took 501 rupees along with documentation. He promised that connection will be given in 48 hours. It's been 8 days now and nothing happened. Today I called customer care and came to know the they are not giving connection to me and didn't quote any justification. Process is total rediculous.

Moreover they haven't informed me about the status. I ended up calling many airtel people and none of them given proper response.

Dare: 08.06.2012

Dear Sir,

Airtel is charging Rs.3/- per day as renewal for NOVOSOL_Cricket Daily subscription service from my balance without my consent,
I had already requested the customer care of airtel by my mail dated 04.06.2012,05.06.2012 & today on 08.06.2012 but problem is not solved as yet.
I want that it should be stopped immediately as I do not require this service.
Kindly stop renewal of daily subscription immediately.
My mobile No. is [protected]
Expecting early response.

Ravi Prakash Srivastava

my customer ID is [protected]. i deposited a sum of rs 500 on 07.06.2012 at about 1100 hrs and instead of many complaints to cus care service did not resume. the man sitting at the customer care is such a careless fellow that he even insulted me as if i am demanding from him alms. the statement showing daily burn rate at 16+ fupees where as there is no channel i can view

It is ridiculous that my prepaid mobile number was suspended WITHOUT PRIOR NOTICE to me. Until yesterday (07-Jun-12) morning my airtel number was active and receiving messages. I am in Singapore using this number in roaming. I am a frequent flyer and use this airtel number whenever I am in India (Chennai). While in Singapore, I use this for incoming messages from India.
When I ask about this to the customer care, they say that this number was deactivated as there were no usage for past months or no recharge for Rs.200 for last 6 months. I took this number 4 months ago only and I recharged for 200 when I took the number.
When a number can be deactivated, why can it be activated again?
This is really very annoying. Atleast an SMS or email communication should have been made prior to deactivation.
I received airtel promotional messages yesterday morning also in the same number and evening the number is gone. I had received lots of romotional
broadcasting emails from airtel in the past. When you send those emails, why can't you send an email mentioning the deactivation notes?
Is this what you say customer care? This is real stupid process.
Don't you think that receiving an SMS doesn't mean that the number is in use?
Customer care officer asks me to walk in to a nearest retailer to get a new number; non-sense. Just because you deactivated my number with no prior notice, you want me to walk to a retailer for a new sim card huh?
The worst ever network providers are all there in India. Grab money wherever possible and leave customers in hell.

We had one account with Airtel Limited. Relationship No. of this account is[protected]Mobile Nos. [protected], [protected], [protected]). We had ported this account to Vodafone in October 2011. Now International Roaming Security refund of this account is Rs. 7079.69. We visited Airtel 3B2, Mohali Office and Phase 2, Mohali office several times. They assured us that refund will be received within 60 days and they are giving no response. And by now over 200 days have passed, but no refund has been received till date.

Hi ,

My name is Gaurav Kumar and I have an Airtel Postpaid number [protected] , On last Saturday ( 2nd June 2012 ) , I somehow lost my mobile , so I blocked my number ([protected]) using Airtel 121 service , next day was Sunday so , I went to Airtel Banargatta Road office , near to Jayadeva Hospital on Monday ( 4th June 2012 ) and took a duplicate SIM number [protected] , and they told me that this will take at max 24 hours to get activated , It was not activated till Tuesday ( 5th June 2012 ) 1:00 PM , then I called the Aritel 121 customer care , they told me that the SIM is activated from their side , if you getting the SIM registration failure message then you need to go back to the same Banargatta Road Airtel office , to check the issue , So same day I went to the office , the Airtel Guy told that there is a problem in the Handset so you need to check this SIM in some other Handset and he also told me that he doesn’t have spare handset , So I have to go outside and check if the SIM card is working in another set or not . I came back to my office and Verified with 3, 4 different Mobile Handsets but no Luck , every were its was saying SIM REGISTRATION FAULURE , So I went back to same Aitrel office with an addition Mobile Handset to show that there is a problem with the SIM not the handset . Again the Airtel Service guy told me that you need to take a new SIM because this SIM having some issue and for taking a new SIM you need to again provide all the documents like, Photograph, address Proof etc, but photograph was not there at that time with me, but they told me that they cannot help me and without a photograph they cannot issue ne a new SIM.

So on next day (Wednesday 6th June 2012) , again I went to the same Airtel Office with the required documents and collected the new SIM number[protected] . And again the Airtel Guy told me that SIM will be activated by end of today. But It was not activated after 24 Hours, So I gain went to the same Airtel office on Thursday 7th June 2012 , and in the office they told me that the SIM will be activated in another Half an hour , But I waited in the Airtel office of an hour but still my SIM was not activated , the Airtel Guy told me that it look like there is some issue in the system and he asked me to talk to the Manager , when I talk to the Manager She told me that she need to check internally there is some profile mismatch , and she asked he to again wait for 24 more hours . So I again talk to 121 and they told me that he has escalated this issue and this issue will be resolved in another 4 hours and the issue number is 44024728 .
Again Today Morning I called the Airtel 121 customer care , and they told me that everything look perfect from their side the SIM is very much active , if you are getting SIM Card Registration Failure then, you need to take a new SIM third time and today call interaction number is [protected] . As I am a technical person and I know that no one has able to pinpoint the issue, so I am sure that if I take a new SIM again then nothing will change.

Please help me and let me know when should I be able to get my number activated , its more than 5 days now , And still I don’t know what is happening , every time they are asking me to contact Airtel after 24 hours .


Regards,
Gaurav Kumar
Mobile no : [protected]
Email : gaurav.[protected]@gmail.com