[Resolved]  Airtel Broadband Services — Airtel charging for unused services. Customer Care not helpful.

AirTel — CHARGING FOR THE THE SERVICE NOT GIVEN

I am posting the details of my complaint which has not been addressed till date only promises were made but no reply-
DATE TIME (hrs) ACTION DURATION (mm:ss)
7-Aug 1002 LOGGED IN TO NDTV ACTIVE and down loaded news videos{(DDA offers flat in Delhi (size-1109 kb) and Advani goes Obama way (actual size of the video was more than1100 kb but down loaded video size was 651 kb because when the download process was On I got the under mentioned message)} (SIZE OF TOTAL DATA Sent 76 kb and Received 1829 kb) 20.03
7-Aug 1015 Received SMS from 64611099 thanking me for down loading java game and deducting Rs. 99 from my acct. 0.00
7-Aug 1027 I called 121 and gave complaint about the above mentioned message vide Complaint No.[protected] 7.09
8-Aug 1526 I called 121 but call dropped 0.10
8-Aug 1526 I called 121 to enquire about my complaint as I was promised for some solution result was zero. I was further promised that it would be replied at 1108 hrs on 12 Aug but I got no response 18.30
12-Aug 1656 Called 121 and asked about status of my complaint I was told that there was some problem in system of Airtel. I was suggested to call after 02 hrs. 3.26
12-Aug 1922 Called 121 and asked about status of my complaint but call dropped. 1.20
12-Aug 1924 Called 121 and Talked to Mr. James about status of my complaint I was further promised that it would be replied on 14 Aug but I got no response 12.54
14-Aug 1844 Called 121 to check the status of my complaint but call dropped. 1.03
14-Aug 1846 Called 121 and Talked to Ms. Sania and Mr. Ram about status of my complaint I was further promised that it would be replied on 15 Aug but I got no response 7.29
19-Aug 1458 Called 121 and Talked to Mr. Manjunath about status of my complaint I was further promised that it would be replied on 20 Aug at 12.04 hrs but I got no response 7.35
20-Aug 1851 Called 121 to check the status of my complaint but call dropped. 1.05
20-Aug 1846 Called 121 and Talked to Mr.Sharief about status of my complaint I was told that it would be replied by 12.04 midnight and I should wait till past midnight but I got no response. 7.29
21-Aug 1347 I called 121 to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that it would be replied on 25 Aug but I got no response 19.07
25-Aug 1832 I called 121 and talked to Mr. Mallikarjun and Ms. Shobha to enquire about my complaint as I was promised for some solution, but result was zero. I was further promised that she (Ms. Shobha) herself would be replying after 02 hrs but she did not respond. 20.07

Hi Surendra,

I believe Airtel is conning its customers by arbitrarily sending such messages, and then deducting money from their balances. In fact, I have received one such message today from 64611099 informing that Rs 99 was being deducted from my balance for downloading JAVA games from AIRTEL Live Service when no such game was actually downloaded.

I have already lodged complaint with Airtel customer support, and the custmer support executive told me that I will receive a reply only by 21.10.2008 - mind you, only a reply, they never admit that they have committed a fraud here -.

I hope Airtel will refund the money fraudulently deducted from my balance. By the way, have you got the refund yet.

Regards

Sehdev

AirTel — Charging for services that I have not asked for

I have been subscribed by Airtel to packs I never asked for. I had never subscribed to the Christianity alerts, which I have been getting for months now. Every time I try to register a complaint I end up being redirected and in the end my complaint is not registered. The company should stop this service immediately and refund the total amount which has been deducted from my prepaid account for unasked for services. My number is [protected].

AirTel — Charging me for unused service

I am using an Airtel connection and from few days I have been charging Rs.10 everyday till date. so i want unsubscribe this service and want my balance to be refund. My mobile No. is [protected]. please do this for me on sympathic ground as I am very helpless.

Dear sir/madam,
I was advice on phone by Air tell representative to subscribe for hello tunes free of charge for one month. Therefore I applied for hello tunes. As soon as I applied for it I received SMS that rs 30/- have been detected from my account. I was also advised by same SMS that if I want to unsubscribe from it, Then I have to call them back with a Toll free no. Which I did as I wanted to get out of this offer. On doing this I was again charged rs. 30/- with a message that I have been unsubscribed from the service.When I wanted to ask them why I have been charged for unsubscribing, again rs . 30/- was charged and so on. I can understand that this could be due to computers related programs. I tried to contact the Air tell representative but could not.

2) I have also been charged for subscribing to jobs on mobile twice, which I have not asked for.

3) Therefore kindly look in to the matter favorably And refund the amount to my mobile account. Also please unsubscribe me from jobs on mobile and hello tune service.

Warm regards
Gajendra Singh,

Tel phone no. +[protected]

AirTel — charging for service which was not asked for

My mobile no is [protected]. i have been charged with Rs. 30 for one month for audio cinema service which i had never subscribed. On speaking to the customer care , he arrogantly blamed me for the mishap instead of correcting and refunding the amount.

regards,

arvind.

AIRTEL BROADBAND SERVICE — Shocked by Airtel Service

Hi,
I decided to take airtel broadband internet connection at my home and called their customer care center.And after calling them immediately they responded with nice behaviour and after a few mins one of their executive(Rajesh Amathi) called and asked for suitable time to visit my place.In that very evening he visited my room and after all the deiscussion he took Rs 2000 for the connection on 12th Oct 2009.he gave me doc ref number :231871 .And he told me that I would get the connection with in 3 working days(MAX).After one day I got verifiaction call from Airtel.
But When I did not get any further call from Airtel I called Airtel CC again and As per Airtel CC the maximum no of lines provided by the DP [delivery point] at our location exceeded the limit.So I can not get the connection.
So Iasked for my 2000 RS back and they told me that I will get it after 7-15 days.
My point of concern is that if I'm not provided the connection then it is useless to stack my 2000 rs to their account.They should have proper info about their own capacity before wasting others time and money.Now I can not opt for other internet provider untill I got my money back.

AirTel — Airtel charging for customer care support

Looks like airtel dont have money to pay for customer care executives. they are charging 50p for 3 mins when calling 121. this is not right. speak up.

Hi,

Its really bad about Airtel Service. I am going to throw my Airtel SIM and I will do the same for around 5 Airtel SIM(My Parents, Wife, Sister, brother) and move to some other service provider.

I think Airtel start BEGGING their customer and started cheating their customer like they charge some amount when we recharge the fee and now it seems that they started charging for CUSTOMER CARE.

No Other network doing such a kind of stuffs. NEVER GOING to use AIRTEL SERVICE ANY MORE AT ALL.

Thanks!

Regards,
Ravichandran Muthuvel

Namaste Mr. Swami,

This is to inform you that your concern listed on 30 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Namaste Mr. Swami,

Further to our discussion dated 30 June 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Namaste Mr. Swami,

We would like to inform you that your concern listed 30 June 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33