[Resolved] Airtel Broadband — unnecessary charging extra amount in bill for website builder | |||
I initially had a plan of Rs 1299 which included Free website builder and antivirus by airtel i continued the pan for almost a year and , I then changed the plan and asked to deactivate the web site builder and all other services at the change of broadband plan to 999 per month, later this month as i was out from town realised that i am charged rs 500 from last three months and Airtel is not ready to consider their mistake and waive off the money. Complaint number is 12649254 . Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
11 Comments | |||
Comments
Broadband — extra bill
i received a bill for rs.17552/-of bill no.70913201 today as combo500 fixed charge to[protected]=500, for the last month and Rs.13612 of bill no.67539206 but i paid the previous months bill for rs.831/-kindly verify and correct the issed bill with rates o[censored]ses.
thanks
AirTel — UNNECESSARY AMOUNT LESS
Dear SirI have Airtel connection.
my mobile no. is [protected]
One time I was open some website link on my mobile.
Accidently I open animation & fusion link.
Some services subscribe.
Due to this subscription Rs. 15/- Rs deduct every month from my Mobile balance.
Please stop deduction from balance.
I have already complaint about this before one month.
But their is response about it.
Please check it and reply me in this subject.
Thanks
Broadband + — Unnecessary Bill
I bought broadband+ 2 months ago and asked the relience personnel to give me 1st month free rental scheme. But he put me in some other scheme and I got a bill of 1250/-. I asked him about the problem, he said he will put a request and it will be corrected. But nothing has happened and my connection stopped working after 4-5 days w/o paying the bill. Now i am getting the bill for the 2nd month though I havent used it for more than 5 days. What should I do?? first I use 599homeplan then i change this plan for 24july and i change in 250plan this plan is so costly for my reason then i change again this plan into 449home plan for 28july but this time my plan is not change and extra charges is added in my rental charges, please waver my bill and then i piad the bill.
Airtel is Fake and Cannot commit correctly --
Aftrer logginf the complait i was told to waive off RS 1000 from my bill and 20 * discount for my line of 999 connection for next 3 months which would be 1600 i have been alredy billed/paiod for rs 2000 and, hence forth i was told to be called again after 3 months to clear off the extra payments of Rs 400 .
after 7 days i have been called again adn was told that Rs 551 has been waived off, which should not be the case the complaint # 12648934 should contain all teh logs after telling that i was suposed to get 1000 rs waive off, i have been told that do you have a e-mail of confirmation, Airtel never provides the loggs in the complaints to any customer, its all fake words . I again requested that this is not how Airtel should deal with customers, they should understand the situation adn should stick to their words, later i asked the customer care guy to read the logs in complaints and found that the Backend Waive off team has mentioned Rs 500/- as waive off in complaint ... which was confirmed over call to be Rs 1000, i request you to please take serious actions for people goofing around, and i confirm i will never tellor suggest people to take Airtel connection and will close the land line connection and my Mobile connection as well . Fake Statements
Aftrer logginf the complait i was told to waive off RS 1000 from my bill and 20 * discount for my line of 999 connection for next 3 months which would be 1600 i have been alredy billed/paiod for rs 2000 and, hence forth i was told to be called again after 3 months to clear off the extra payments of Rs 400 .
after 7 days i have been called again adn was told that Rs 551 has been waived off, which should not be the case the complaint # 12648934 should contain all teh logs after telling that i was suposed to get 1000 rs waive off, i have been told that do you have a e-mail of confirmation, Airtel never provides the loggs in the complaints to any customer, its all fake words . I again requested that this is not how Airtel should deal with customers, they should understand the situation adn should stick to their words, later i asked the customer care guy to read the logs in complaints and found that the Backend Waive off team has mentioned Rs 500/- as waive off in complaint ... which was confirmed over call to be Rs 1000, i request you to please take serious actions for people goofing around, and i confirm i will never tellor suggest people to take Airtel connection and will close the land line connection and my Mobile connection as well . Fake Statements
Dear Mr Rakesh
The issue is updated wrongly and, y is it that customer complaints and discussion are not sent to customers as e-mails and just discussed over call, but when telling the same to Airtel customer care support that Airtel do not sends any details over mails evern do not mentions the summary of discussion's as per the ticket or request ..
and for yoru Information Mr Rakesh, the discussion was of Rs 1000 waiver and update in the request was rs 500 waiver ... which if you feel is the correct way of continuing business, , then i am hope less and will just take your lines as ticket resolved and will losse confidence on Airtel for ever ... if this is what resolved means in words from you to customer ...
The issue is updated wrongly and, y is it that customer complaints and discussion are not sent to customers as e-mails and just discussed over call, but when telling the same to Airtel customer care support that Airtel do not sends any details over mails evern do not mentions the summary of discussion's as per the ticket or request ..
and for yoru Information Mr Rakesh, the discussion was of Rs 1000 waiver and update in the request was rs 500 waiver ... which if you feel is the correct way of continuing business, , then i am hope less and will just take your lines as ticket resolved and will losse confidence on Airtel for ever ... if this is what resolved means in words from you to customer ...
Also i have re-issued the request and is now active .. the new request number is 13009954 . also i would suggest you to please ask your team member's to please keep updating the issues correctly and do not try to play with customers . And i have asked to waive back all my money then only i will pay the bills of Airtel after deactivation, Also now i am no more going to continue with Airtel and will ask all mu frnds to do the same ...
i to got the same problem
Airtel Broadband — unnecessary bill
Dear Sir/Ma'am,this is to bring to your kind notice that there has been a problem in my landline ie, My landline no is [protected] and unnecessary bill charged becoz of call done though landline but not even single call done through this fixed landline but it was mentioned the call charges i,e Rs 224 that is unnecessary i complained twice at customer care but no corrective action has been taken yet and i am getting calls regularly for payment of the bill.
It is my humble request to please do the necessary retification of my bill and as early as possible.
Thank u
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Airtel — charging correctly
phone is dead and and they changed plan with out our notice and charged more[protected]