Airtel Complaints & Reviews

Hi there,
I am still receiving promotional calls on my personnel number when I was on roaming on 24/11/2008 at 5:11:18 pm. I received call from a person who said he is calling from ICICI LOMBARD and the number that flashes on my cell phone was [protected]. I don't know why you people are letting my number distributed to the companies just to remind you its prenominated in DO NOT CALL LIST .
Still I am receiving the call from you people as it happened between 11 Nov 2008 and 22 Nov 2008
Earlier also I have already lodged the complain with AIRTEL but you people won't understand
Try to have a look in my account there was a promise by Pawan an agent from Retention who promised Rs 300/ as the discount for the inconvenience caused which is regarding billing of the last month;yet not recd
I felt really cheated and I want compensation regarding this inconvenience caused .

I took Airtel prepaid connection on[protected] at 6-30 PM at HSR Layout Airtel Dealer in Bangalore and I submitted all of required documents mention by the company and I paid Rs 498/- . The Dealer is not taking proper responciability. I enquired in this regarding at Airtel office in BTM Layout they are also not helped me and they told that it is dealer's work. Your dealer is doing very worst servicing and
unnesseccarly delaying activation and cause sever
troubles. Please contact above mention Airtel Dealer and take nesseccary action on him. I took
his mobile number from office employe.The number is given below.
Mobile No. :[protected]Bangalore Airtel, Karnataka).

Hi Please help me

As I am harrased by Airltel,
One night i got a message
thankyou for downloading Java game and Rs 99/- has been deducted from you prepaid account I was shocked As I have not requested any game
moreover I have been using this number as a post paid connection for last 4 years and this year I changed it to prepaid, Now my advance rental amount was to be refunded to me, which they took least interest in So after folling them many times, and no satisfactory reply from them leads me to reach you, Please help me in getting my following problem solved

1. "I HAVE NOT ASKED FOR ANY JANA GAME DOWNLOAD " INDISGUISE OF WHICH AIRTEL CHARGED ME RS 99/-because my connection is prepaid
my reason for this is I donot own a handset which is running java technology on it.

2. I want you to settle my advance rental amount on this number which was promised to me when I changed my bill plan from post paid to prepaid

as a supporting evidence I am enclosing the mails below

sapan chakraborty to Nodalofficer.D., 121
show details Nov 24 (2 days ago) Reply


Images are not displayed.
Display images below - Always display images from [protected]@gmail.com
Dear Rinku Pal
Nodal Officer
Airtel

Please donot regret to for any kind of inconvenience given to me by you.

It was a great shock to see Nodal officer not reverting to the client as per the problem, This is moresover sounding like an automated machine, trying to pacify the customer, "that we have no ears for you problem"

This kind of attitude is not expected from such a big telcom giant.

Therefore I am taking this furthur to Consumer forum to get the matter sorted out, Its not about Rs 99/- and my refund which you guys are denying, Its about Rights of a customer and a case of Customer harrasment
I am repeating my harrasement about
1. "I HAVE NOT ASKED FOR ANY JANA GAME DOWNLOAD " INDISGUISE OF WHICH AIRTEL CHARGED ME RS 99/-because my connection is prepaid
my reason for this is I donot own a handset which is running java technology on it.

2. I want you to settle my advance rental amount on this number which was promised to me when I changed my bill plan from post paid to prepaid.


Regards,
Sapan Chakraborty
[protected] airtel. number

Kind Atten: Nodal Officer:

Refer you reply below, please note I am not atol


- Hide quoted text -
On Wed, Nov 19, 2008 at 4:43 PM, <Nodalofficer.[protected]@airtel.in> wrote:




Dear Mr. Chakraborty,
Thank you for writing to Airtel.

This has reference to your e-mail dated regarding your Airtel Mobile [protected].

We regret the inconvenience faced by you.


As per your telephonic conversation with the undersigned, your concern has been resolved. We hope you are satisfied with the resolution provided. As we have checked in our records Rs.99 is correctly charged to you by using Airtel live for the game downloading JAVA GAMES.

For future, kindly call our 24 hrs customer care help line at 121 (toll free) or contact Nodal Officer at [protected] (From Monday to Friday between 9.30 AM to 6.30 PM). We would be glad to assist you.


Assuring you the best of our services.



Regards,
Rinku Pal
Nodal Officer
Airtel





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Kind Atten: Area Manager Airtel

Refer to my air-tel connection no – [protected], I would like to bring my disappointment in regards to air-tel services. Please note the following complains:

My advance rental is still not yet been refunded since I have converted my no to prepaid.

It's been almost four years I am using this no, since I have converted my no from post paid to prepaid, encountering a problem and feeling cheated by air tel. I am receiving service sms which I have never requested, this particular service is too disturbing that you have to delete it 20 times in a day the worst part is this deduct the money from the account.

I had faced this problem approx 03 month ago, in which with every services sms some value used to get deducted which was very shocking and surprising, because we recharge our card mainly for the talk time and our hard earn money gets deducted for the useless services of air-tel that too without any request from the user end for the same. To get this amount refund to my account I had to call up several times to the customer care no. Last night a got a sms from 64611099 in which they mentioned "Thanks for using Game Pack Java Game" I was latterly shock when I got this sms, I never use all this services & never requested for the same and AIR –TEL charged me Rs. 99 for same.
With the episode happened to me this time, I am really thinking that air- tel customer should never recharge their card for higher amount, I had recharged my card for Rs-444 out of which Rs 99 was deducted I immediately made a complaint –[protected], call attended by Mr. Yusuf Ali Khan on 16/ Nov/08

I am sure this is an illegal practice for making extra money which airtel is now following for their prepaid customer, because most of the customer don't even understand all this services sms. in today's time no one has spare time to keep calling your customer care again & again make them understand by telling the same story to every new call attended.

Please ensure immediate refund of my advance rental & the amount which has been deducted from my account. With the immediate effect stop sending useless sms which cause inconvenience to user else have take the help of media and have to go legally to solve & stop this illegal practice by AIR TEL


Awaiting your prompt reply ……

Regards,
Sapan

I have asked twice on phone to unsubscribe to yahoozone but no action has been taken and charges are deducted every month .I have a prepaid connection and my mobile no is [protected]

Hi All,
My experience as a retail customer of Airtel was Good.
However, Peoples like Mr. Zubair Khan (Manager - Enterprise Sales, Bharti Airtel Limited., Email ID : zubair.[protected]@airtel.in, Handphone : [protected]) is making customer's life miserable.

Since I have joined a new company and I am try to convert my tarrif Plan since last 16 days, he is not at all responding to my calls and mails.

Same is the feeling of all the employees in my office.
And looking at this I can assume that he must be doing same with others too.

Senior management should take note of this or else Airtel will be loosing his customer not only due to NETWORK probles in Mumbai but also due to VERY POOR sales service by people like Zubair Khan.

Regards
Chiranjiv Shah

i was shocked to found my balance being looted every time i browse wap. they send msgs you hv downloaded a java game ring tone or wallpaper. Airtel hv a wide net of fake wapsite which only loot you. u never know how u lost ur money and cce are too incompatible to serve. they deal rudely as compared to postpaid section. and u are left harrassd. u have nothing to argue with. i hv lost 400rs as a part of it. any advices are welcome at [protected].

Dear sIR.
My postpaid no is [protected]. I want my paper bill with immediate effect instead of Ebill.
Matter urgent . Do the needful as the earliest.
Reply me by mail & by sms as the earliest.
Regards
ABDUL MOIZ KIDWAI
[protected]...

This mail is in regard with the airtel telephone no. +91 [protected] on the name of Mrs. Jaya Kumar.
I would like to bring into your kind notice that there was a request to activate the advance rental plan on the mentioned number.

Then in the next billing cycle the regular rental of Rs. 298 attached with the bill for two months.
I requested to the showroom in sector-16A, Faridabad to sought out the matter but no response came from Airtel.
After that they automatically activated the Advance Rental plan of Rs. 998 charging the previous amount of some Rs.600.
I asked the Airtel service outlet to look into the matter and get me the mistaken wave off.

For next one and a half month no response came and i asked to disconnect the no. the outlet manager asked me to throw the Sim card and said nothing will happen.
Now after 2 months of shutting the no. down they are calling my parents and threatning for recovery of the amount .
I still pateintly listened to them and was ready to pay some amount by negotiating but no response even came from the Legal Department.

There is no outgoing bill then why the bloody hell should the customer pay the amount. The recovery people are threatning and harrasing my parents mentally regularly.

This is my last hope .
Kindly help in getting rid of this bloody irritating company.

Dear Sir,
I am a prepaid customer Airtel. My Mobile No. is [protected].
I want incoming & outgoing and sms call detail of my no. for last three month.
Aug 2008, Sep 2008, Oct 2008
Please provide me detail on my email ID, my email ID is as given below.
[protected]@yahoo.co.in

I had subscribed to MOBILE OFFICE on my GPRS phone last year. IN August 2008 I have sent the SMS for deactivation and got a response saying that it will be deactivated in 24 hours. There after I was never able to use the GPRS service as my phone was not registering with the airtel network for data access. After two months I Noticed that I am being charged a monthly fee of 399 towards Mobile Office even though I had unsubscribed and validated via Airtel payment centre in Koramangala that GPRS is not active. When I called customer care, they refused to accept it at first saying that now that the bill has been paid, it cannot be reversed. I told them that when they can charge me adjustments from previous bill cycles for bill already generated, they must offer this to the customer when they have wrongly charged the customer. After lot of deliberation, I decided to terminate the connection and pay the last pending dues. On this they quickly called up and agreed to give me one month reversal and a further Rs 150 towards 50% of the previous month as an adjustment, This was done on October 20th. Surprising in the october bill I see I have been charged for MOBILE OFFICE again on a prorata basis for 10 days from 11th to 20th. I dont see the logic of charging me again and citing the reason that the official disconnection happend on 20th. Airtel even verified that I had not downloaded any content over that period which I claimed my conection was inactive. The lame reason they kept giving me is that we have problem activiating it on your SIM card but not updated in Billing. IN any case this time I decided to terminate the connection. Again a bunch of people called me to find out what was my problem - They dont look at the call history to find out why I have requested termination and I spent close to 30 mins explaining it to every representative who called me. While the call was in progress the call dropped and the CSR didnt bother to call me. Then I got a call from the network department asking if I had asked for disconnection on which I told them that the previous discussion was incomplete. IN two hours they have gone ahead and disconnected my cell phone on 24th November. On 25th November when I check my online account on the airtel portal I see that my account and number is showing active, but all callers are getting a message that 'This is not a valid number' .. I cant understand how a big service provider like Airtel manages to run their customer support in such a bad manner. I have finally decided never to go with Airtel for cellular services. I shall be disconnecting my second number as well as I dont want to face any more issues with them.

-Solomon Thomas.

I have been receiving sms on([protected]) different occasions from Airtel.
that list of SMS' are listed below ;

From: 58243
Date: 10/31/2008 Time: 11:06:23 PM
"You have been successfully Autorenewed for Y!Zone."
From: 64611010
Date: 10/31/2008 Time: 11:06:26 PM
"You've been renewed for (Yahoo Zone Subscription, Miscellaneous) subscription service on Airtel WAP. You've been charged Rs 10. "
From: 58243
Date: 11/11/2008 Time: 12:37:53 PM
"You have been successfully Autorenewed for Y!Zone."
From: 64611010
Date: 11/11/2008 Time: 12:38:04 PM
"You've been renewed for (Yahoo Zone Subscription, Miscellaneous) subscription service on Airtel WAP. You've been charged Rs 10. "
From: 58243
Date: 11/22/2008 Time: 10:36:35 AM
"You have been successfully Autorenewed for Y!Zone. To continue click on the link http://in.m.yahoo.com/."
From: 64611010
Date: 11/22/2008 Time: 03:03:48 PM
"You've been renewed for (Yahoo Zone Subscription, Miscellaneous) subscription service on Airtel WAP. You've been charged Rs 10. "

They are illegally charging me...
I would like submit complaint on http://www.consumercomplaints.in/ too both Airtel and Yahoo!...

I never use this service Yahoo!Zone..
So, I want my money that has been charging...
Another think is also provide me the method to cancel this subscription service..
Take steps on this problem as soon as possible...

please sir/mam
kindly provide me my incoming & outgoing call details for the last three months... its important please... my number is [protected]

hii
mobile number:[protected]
i am going through billing dispute since july. i disconnect my postpiad connection and gave reference number..since dec they have charged me more then 2000 on my credit card... i send several mail and they denied to revert my money... finally they disconncet in oct08 still no apology and not wish to return my money.. i send them mail... i don, t know what to do just unsatisfy..looking to sue company ... need guidess

dear sir, I had changed my airtel pre paid connection to post paid last three months back. but it was disconnected after three days of my activation saying that our address verfication officer quoted that your door was locked.when i met your office they told me to pay another extra Rs.300 we will give you connection in new sim card by that time i have already paid Rs.700 for that connection but till now the connection was not activated to me. if call the team leader in evenning he says it will be activated by the next morning, if i call in morning he says it will be activated by evening.one month past by this way.please consider my problem serious because i am customer of airtel sine from last four years so i need my mobile no. back either in pre paid or post paid mode.kindly consider my request and see that i problem was rectified.
my mobile no.[protected]
airtel office: charith communications, kurnool, andra pradesh.
post paid officer : suresh garu

I have taken one prepaid conntection with no.[protected] on 7th of November 2008 in Tiruchirappalli Tamil nadu and given my Passport for Identity and Address proof (enclosed in this mail) and on 10th of Nov i got one call from customer care saying that i need to submit my address and identity proof again ( i dont know why) than i submitted my passport copy with one photo in Thillai nagar Airtel outlet shop which is situated in 11th cross but unfortunately on 12th of november my outgoing calls was barred by Airtel saying that i have not submitted my proofs to Airtel, inspite i have submitted for 2 times and till now i am not able to make any outgoing call from my mobile.

I got a new prepaid connection from Airtel ([protected]). After it was activated, I bought a recharge voucher for RS.216 from a reseller in Ardee City, Sector 52, Gurgaon, but their system did not accept the voucher. I went to an Airtel outlet in Galleria Market, DLF Phase IV, Gurgaon, and even they could not get the voucher to work though the voucher was found to be valid by the Airtel 121 service.

The Airtel outlet in Galleria charged me Rs 195 to start the initial balance to enable me to send and receive calls.

Now I am stuck with the Rs.216 voucher as it can be only used for a new connection. After following up for several weeks, the Airtel 121 service has asked me to return the voucher to the reseller. The reseller refuses to take back the voucher as the pin code on the voucher has been already scratched.

The overall impression I get is of dealing with a thoroughly incompetent, unscrupulous and unprofessional company. They are willing to put a customer through such harassment for just Rs. 216. I also have a Reliance connection and have never faced such issues with them.

It is a matter of principles now. I do not intend to leave it at this. I will drag this company through the consumer courts and check if it can be converted into a Class Action type of complaint. Such companies have no right to exist in a liberalized India.

I have complined to de-activarte this service previose also, still on 23/11/08 amount of 25 /- has been deducted from my balance.
please de-activate this service. my no is:-[protected]

I am using a Chinese Handset that is WAP enabled and requires manual settings in this format. If you could provide me the settings in the below format I will be very much thankful to you. Else I have to change the service provider since I bought this cell simply to use GPRS on my mobile.
Format for MMS service:
Homepage--> http://airtelmms.com
Data account--> Airtel MMS--> GPRS--> Airtel MMS
Other Operator
Connection type-->WAP/ HTTP
WAP--> IP Address (000.000.000.000)
HTTP--> Proxy address (000.000.000.000)
proxy port (0)
Format for Browser settings:
Homepage--> http://google.com
Data account--> Airtel GPRS--> GPRS--> Airtel GPRS
Other Operator
Connection type-->WAP/ HTTP
WAP--> IP Address (000.000.000.000)
HTTP--> Proxy address (000.000.000.000)
proxy port (0)
User name-->
password-->
Auth. type--> Normal/ Secure

At last I consulted with the Airtel Gallery person he asked me to mail you the complaint and ask for the IP address. The rest settings he can provide me. What should be the IP address for WAP.
My contact no: 91-[protected]