Hi Please help me
As I am harrased by Airltel,
One night i got a message
thankyou for downloading Java game and Rs 99/- has been deducted from you prepaid account I was shocked As I have not requested any game
moreover I have been using this number as a post paid connection for last 4 years and this year I changed it to prepaid, Now my advance rental amount was to be refunded to me, which they took least interest in So after folling them many times, and no satisfactory reply from them leads me to reach you, Please help me in getting my following problem solved
1. "I HAVE NOT ASKED FOR ANY JANA GAME DOWNLOAD " INDISGUISE OF WHICH AIRTEL CHARGED ME RS 99/-because my connection is prepaid
my reason for this is I donot own a handset which is running java technology on it.
2. I want you to settle my advance rental amount on this number which was promised to me when I changed my bill plan from post paid to prepaid
as a supporting evidence I am enclosing the mails below
sapan chakraborty to Nodalofficer.D., 121
show details Nov 24 (2 days ago) Reply
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Dear Rinku Pal
Nodal Officer
Airtel
Please donot regret to for any kind of inconvenience given to me by you.
It was a great shock to see Nodal officer not reverting to the client as per the problem, This is moresover sounding like an automated machine, trying to pacify the customer, "that we have no ears for you problem"
This kind of attitude is not expected from such a big telcom giant.
Therefore I am taking this furthur to Consumer forum to get the matter sorted out, Its not about Rs 99/- and my refund which you guys are denying, Its about Rights of a customer and a case of Customer harrasment
I am repeating my harrasement about
1. "I HAVE NOT ASKED FOR ANY JANA GAME DOWNLOAD " INDISGUISE OF WHICH AIRTEL CHARGED ME RS 99/-because my connection is prepaid
my reason for this is I donot own a handset which is running java technology on it.
2. I want you to settle my advance rental amount on this number which was promised to me when I changed my bill plan from post paid to prepaid.
Regards,
Sapan Chakraborty
[protected] airtel. number
Kind Atten: Nodal Officer:
Refer you reply below, please note I am not atol
- Hide quoted text -
On Wed, Nov 19, 2008 at 4:43 PM, <Nodalofficer.[protected]@airtel.in> wrote:
Dear Mr. Chakraborty,
Thank you for writing to Airtel.
This has reference to your e-mail dated regarding your Airtel Mobile [protected].
We regret the inconvenience faced by you.
As per your telephonic conversation with the undersigned, your concern has been resolved. We hope you are satisfied with the resolution provided. As we have checked in our records Rs.99 is correctly charged to you by using Airtel live for the game downloading JAVA GAMES.
For future, kindly call our 24 hrs customer care help line at 121 (toll free) or contact Nodal Officer at [protected] (From Monday to Friday between 9.30 AM to 6.30 PM). We would be glad to assist you.
Assuring you the best of our services.
Regards,
Rinku Pal
Nodal Officer
Airtel
DISCLAIMER AND CONFIDENTIALITY NOTE:
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Kind Atten: Area Manager Airtel
Refer to my air-tel connection no – [protected], I would like to bring my disappointment in regards to air-tel services. Please note the following complains:
My advance rental is still not yet been refunded since I have converted my no to prepaid.
It's been almost four years I am using this no, since I have converted my no from post paid to prepaid, encountering a problem and feeling cheated by air tel. I am receiving service sms which I have never requested, this particular service is too disturbing that you have to delete it 20 times in a day the worst part is this deduct the money from the account.
I had faced this problem approx 03 month ago, in which with every services sms some value used to get deducted which was very shocking and surprising, because we recharge our card mainly for the talk time and our hard earn money gets deducted for the useless services of air-tel that too without any request from the user end for the same. To get this amount refund to my account I had to call up several times to the customer care no. Last night a got a sms from 64611099 in which they mentioned "Thanks for using Game Pack Java Game" I was latterly shock when I got this sms, I never use all this services & never requested for the same and AIR –TEL charged me Rs. 99 for same.
With the episode happened to me this time, I am really thinking that air- tel customer should never recharge their card for higher amount, I had recharged my card for Rs-444 out of which Rs 99 was deducted I immediately made a complaint –[protected], call attended by Mr. Yusuf Ali Khan on 16/ Nov/08
I am sure this is an illegal practice for making extra money which airtel is now following for their prepaid customer, because most of the customer don't even understand all this services sms. in today's time no one has spare time to keep calling your customer care again & again make them understand by telling the same story to every new call attended.
Please ensure immediate refund of my advance rental & the amount which has been deducted from my account. With the immediate effect stop sending useless sms which cause inconvenience to user else have take the help of media and have to go legally to solve & stop this illegal practice by AIR TEL
Awaiting your prompt reply ……
Regards,
Sapan
one [protected] this number 24hrs miss call my vodafone [protected] .
local police station couldn't accept this complain( FIR ). this When call Back this
number [protected] then uses bad languges . sir u help me .
Thanks
Sushil Rajbanshi
Jalpaiguri .West Bengal
[protected] / [protected] / [protected] /[protected] / [protected]
MY ACC.NO.IS 13212570.AND MY PHONE NO.IS0522, 4066020 .SIR FROM 4-5 MONTHS I HAVEN'T RECEIVED ANY HARD COPY BILL FROM UR SIDE AND WHEN CALLED UR CUSTOMER CARE NO. FOR MY BILL BUT DIDN'T RECEIVED ANY RESPONSE . EACH N EVERY TIME WHEN DUE DATE PASSES OUT THEN UR EXECUTIVE CALL 4-5 TIMES A DAY ASKING FOR PAYMENT.WHEN I ENQUIRE ABOUT MY BILL THEY ONLY TELL ME THE TOTAL FIGURE BUT NOTHING ABOUT THE HARDCOPY.AND ALSO WHEN I SAY THEM TO SEND ANY EXECUTIVE FOR BILL COLLECTION WITH HARDCOPY THEY DONT SEND ANYONE BUT USE TO DISTURB ME AND MY FAMILY FOR BILL PAYMENT.THIS MONTH THEY ARE SAYING THAT THEY HAVE SND IT AND THE RECEIVING PERSON NAME IS PREMLATA, BUT FOR UR KIND INFORMATION I LIVE IN A PRIVATE HOUSE WIHT MY WIFE NAME SHWETA.THEN WHAT THEY R TALKING ABOUT.
I HAVE A REQUEST TO LOOK IN THE MATTER AND SORT OUT THE MATTER.
THNX
BRAJESH SINGH
[protected]
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From: "brajesh singh" <[protected]@gmail.com>
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Subject: re:regarding bill
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From: "brajesh singh" <[protected]@gmail.com>
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Subject: re:regarding bill
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From: "brajesh singh" <[protected]@gmail.com>
To: care.[protected]@airtel.com
Subject: re:regarding bill
Cc: nodal.[protected]@airtel.in, appellate.[protected]@airtel.in
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DEAR SIR,
MY ACC.NO.IS 13212570.AND MY PHONE NO.IS 0522, 4066020 .SIR
FROM 4-5 MONTHS I HAVEN'T RECEIVED ANY HARD COPY BILL FROM UR SIDE AND WHEN
CALLED UR CUSTOMER CARE NO. FOR MY BILL BUT DIDN'T RECEIVED ANY RESPONSE
. EACH N EVERY TIME WHEN DUE DATE PASSES OUT THEN UR EXECUTIVE CALL 4-5
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brajesh singh to ccnodal.upeast, care.ncr, appellate.upea.
show details 12/9/08 Reply
Dear Sir,
Ones again the same problem is going on with me regarding bill .every body is calling me for bill after that no body reply me .
thanks&rgds
brajesh singh
lucknow
[protected]
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Date: Fri, 14 Nov 2008 17:36:30 +0530
From: "brajesh singh" <[protected]@gmail.com>
To: care.[protected]@airtel.com
Subject: re:regarding bill
Cc: nodal.[protected]@airtel.in, appellate.[protected]@airtel.in
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DEAR SIR,
MY ACC.NO.IS 13212570.AND MY PHONE NO.IS 0522, 4066020 .SIR
FROM 4-5 MONTHS I HAVEN'T RECEIVED ANY HARD COPY BILL FROM UR SIDE AND WHEN
CALLED UR CUSTOMER CARE NO. FOR MY BILL BUT DIDN'T RECEIVED ANY RESPONSE
. EACH N EVERY TIME WHEN DUE DATE PASSES OUT THEN UR EXECUTIVE CALL 4-5
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12/10/08
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Dear Sir,
Ones again the same problem is going on with me regarding bill
.every body is calling me for bill after that no body reply me .
thanks&rgds
I am Gurpreet singh, i have a mobile having airtel connection my no is: [protected] . daily my balance gets deducted for rs 10/- total 90 Rs i have lost.i had fieled lot of complaints in airtel but there is no responce from customer care. they always say there is network problem and cut the phone. my complaint no is[protected]. i am fed up of call ing there. they gave me a call on 7/02/09 that my money will be refunded in 5 hrs. but till now its not there. they are that they are charging TAX BASE SERVICE which they will de activate but till now there is no action from there side. kindly tell me wat to do.
thanking you
Regards
Gurpreet Singh
Dear sir/Madum
I am noor mohammed, I am airtel user from so far time. I was in kuwait last from 6-months but now a days the message shown"registration failed" my card type is "life time validity"card but from last 6- months i never recharge this card,
" Please suggest me, what can i do for starting my AIRTEL card again"
I am having a problem with Airtel India call service. I did not use my account for 6 months and they deactivated my account. Even after requests to activate my account stating a reason that I missed the conditions that I should use my account within 6 months. Aitel flatly refused to reinstate the balance just after 2 months. This seems very unfair. They run free promotions all the time.
The problem was also when I recharge using my credit card they do not show any message warning me to use the balance or use the account atleast once every 6 months.
I do not intend to use these service again.
am Aravind Ramanna, is a costumer of airtel from the day when out going was Rs 16 and income was Rs 8, now am using cell number[protected] from past 4 years even though i was not in town for a long time i kept the number in use paying sufficient funds for that, now am back in town and asked airtel to change the number from prepaid to billing, visited airtel outlet in sanjay nagar main road, bangalore, paid them the amount on Rs 1850/- its more than 15 days i gave that money, called costumer care around 12 times and visited the outlet everyday.with no reply or result.
am really fed up o[censored] r service.
if possible do the needful.
regards
Aravind Ramanna