Airtel Complaints & Reviews

DEAR SIR,
I AM A REGULAR CUSTOMER OF AIRTEL PREPAID CARD. I AM IN VARANASI (UP), MY SERVICES FOR DND HAS STARTED. I HAVE REQUESTED SEVERAL TIMES TO STOP IT BUT NOBODY IS LISTENING. THEY ARE TELLING ME DONT WORRY HO JAYEGA. BUT IT HAS NOT YET DONE. PLEASE FORWARD THIS COMPLAINT TO YOUR SENIORS AS WELL.

YOURS FAITHFULLY
[protected]
K. VIKAS NATHAN

I have 2 airtel digital connections, have paid the money but account does not show credited. I have called the customer service, its a night mare. Trust me

i am rukesh nagar s/o sh parmod kumar nagar r/o w x 180 basti nau jalandhar.i applied for theconnection from bharti airtel and i submitted my docoment to authorised dealer of airtel at jyoti chowk jalandhar.my verification was negitive mr shampy from authorised dealer(salesman) take my connection wide no [protected] and mis use it now the company send the bill of rupess 4375/-and legal notice from court .i did not take this connection from airtel .mr shampy use this connection
now please suggest me what i have to do .i[censored] want to get any detail contact me [protected]
thanking you

regards
rukesh nagar

Hello,
This is regarding my mobile number [protected]. I had visited the Airtel customer

service desk on 19th December regarding my SMS monthly charges. I have the SMS

along with my monthly rental plan. But Apart from this, they are charging me Rs.

30 more every month from past 2 yrs for another SMS plan. This i didnt even opt

for it.

When i had visited the customer service department in Person on Dec 19th. I spoke

to a girl called Asha. She told me that it will be adjusted in my next month's

bill. That was the 3rd time i had been to the Cutomer service department in Person

and complained about the issue. Inspite of all these, they are still charging me

Rs 30 every single month.

As per the update on that day, she told me that Rs 500 will be adjusted in the

bill for January. as they cannot reverse the entire amount in one shot and the

Maximum they can do is Rs 500.

I got the bill for January and now for February month and to my shock, there are

no adjustment being made. Also I have been charged Rs. 30 more again for the “100

local sms Free then 50p Rent rs. 30.”

The total amount till Dec that had to be Reversed as discussed with asha was 660.

Now including jan and Feb, the total amount is Rs.720.

She also mentioned that she sent a mail to particular team to adjust the amount.

And i can send a mail to her next month to reverse the remaining amount. I have

already visited 3 times to the Customer Service Desk in Bannerghatta Road. And I

have been listening to the same thing everytime.

Please take an action immediately. I cannot wait for her to reverse the fee.

Instead please give me my money back in cash/cheque. Also deactivated the SMS

plan.

Everytime I go there, they say that they have deactivated and then it appears in

the bill.
I am paying for this pack, which I haven’t requested and this plan doesn’t exist

with my Corporate connection.

I want this issue to be resolved immediately. Request you to help me with this.

I have a series of complaints about Airtel and my miseries do not seem to be ending. I still regret the date (19th Jan 2009) when I called Airtel regarding NDNC.

Following are my complaints.

1. SIM gets de-activated when I call to complain for unwanted calls despite being registered for NDNC service: I am an Airtel mobile service subscriber with the captioned mobile number. On 19th of January 2009, I called up Airtel Customer Care (121) to register my complaint regarding unwanted calls (as I was registered for NDNC, National Do Not Call services) on my mobile and within 30 minutes (circa) my SIM got deactivated. It was on 19th Jan 2009 at around 7:30 PM. When I called up Customer Care (from my Friend’s mobile) on 20th Jan and enquired why my phone was ‘not working’, I was told that everything was fine at ‘my end’ and I should get my phone checked. I called again and this time I was told that my SIM might have got corrupt and I should get it changed/checked from the nearest Airtel office. I registered a complaint stating that my phone isn’t working (must be there in your logs).

2. Airtel Office in DLF Galleria market, Gurgaon asks for money to change my SIM
On 21st Jan (at about 6:00 PM, after my office) I went to Airtel DLF Galleria office and narrated my complaint but I was told that someone has put in a request to ‘deactivate’ my SIM. Believe me, I would never intend to put a request to deactivate my SIM given that I am steady user of this number since last 5-6 years. They agreed to give me a new SIM with a payment of rupees 100/- (an unwanted penalty and harassment because of no fault of mine). I was promised that my SIM would get activated within 4 hours; the promise was kept and my phone indeed got activated. But the story doesn’t end here…

On 9th Feb 2009, I got an SMS stating that my Airtel mobile bill had been generated and the monthly invoice was rupees 3558.9
I called Airtel customer care immediately but to know that servers are ‘down’ (circa 4:30 PM on 9th Feb 2009) and the executive promised to organize a return call to me ‘within 2 hours’. I could obviously not trust Airtel by then, so I called up myself after 2 hours. I was told that my bill was more than three thousand (and I was shocked to know this since my bill has never crossed rupees 1500 since inception) because I was on roaming in Mumbai on 21st!!!

A person who still regrets having to complaint about frivolous calls despite NDNC registration and who was not in touch with the world for two days (from 19th to 21st Jan, 10:00PM) was ‘roaming’ in Mumbai…(I am dead sure that circling Airtel offices cannot be regarded as pleasant roaming in Mumbai, which is what I was doing between 19th and 21st Jan).

The snapshot of the itemised bill is like this:

1. 20:16 Airtel Mumbai to[protected]:30:00 330.00
2. 20:17 Airtel Mumbai to[protected]:30:00 330.00
3. 20:20 Airtel Mumbai to[protected]:30:00 330.00
4. 20:21 Airtel Mumbai to[protected]:30:00 330.00
5. 20:25 Airtel Mumbai to[protected]:26:38 297.00
6. 20:27 Airtel Mumbai to[protected]:24:29 275.00

Every couple of minutes I have been charged for 30 minute call to single number. How can a person make 3 hrs call in 30 minutes??? Even if someone try to put conferencing logic, why would he conference same number for 5 times??? The bigger question is how will he make a call when his phone is NOT working and the complaint is duly registered!!! Also, do a credibility check on me and my account for last 5 years!!!

It exposes a big fraud where Airtel levies false charges on the customer to make money. I would not have checked it if this would have been a single call!!

The logs of my frequent complaints and calls are clearly reflecting in the Airtel records.


Regards,

Aman Samuel Uttam
[protected]

Dear Sir,

Prior to the previous complaint the following are the mails those are forwarded to bharti airtel limted, Both of the following mails are about my new outlet at vanastalipuram, for which they force me intentionally to put a mail of resignation as a channel partner after 15days of the inauguration of the ARC, for which i have invested lacks of rupees on arc named Surya Mahi Communications. It also clearly shows and given the information that i have invested on both showrooms at habsiguda and vanastalipuram.

The mails are as follows:

THE FOLLOWING IS THE FIRST MAIL TO THEM, FOR WHICH THEY HAVEN'T GIVEN THE PROPER REPLY AND FORCED ME TO PUT THE SECOND WHICH STATES THE RESIGNATION


Dear Sir,

I would like to bring to your notice that the kind of investment happened at suryamahi from January 2007 to till March 2008. I have attached an excel sheet which has got all the information of the investment done by me in one year to create and maintain the presence of ARC at vanastalipuram with nil ROI, I even regret myself about this I never discussed with you. I also mentioned the details of the investment in new ARC.

The total cost incurred by me is Rs: 26, 84, 030.00 in the span of one year for the ARC. I hereby making a humble request to support me to get the refunds, which I supposed to get and also please extend your co-operation to get breakup on my investment. Kindly look into the attachment with clear comments.

Apart of this I have invested Rs: 9, 00, 000.00 on air conditioners at Capricorn, which supposed to be Rs: 5, 00, 000.00 (when you said Capricorn has to be finished in one month). As I didn’t get the permission to install outdoor units of ac’s from my landlord, I had to go with vrv module of ac, which really hiked the investment to 9lakhs. My rent was Rs: 6, 500/- before the renovation, you know very much sir for the purpose of renovation we have taken neighbor space 5months back and I started paying rent of Rs: 30, 000/- from the past 5 months, ARC not yet finished because of new problem which is road widening. I can say the total 2 arc’s investment put together is approximately gone to Rs: 37, 35, 000.00. Kindly understand my situation and extend your co-operation to prove myself as a healthy channel partner.

Awaiting for your positive reply


Thanking you sir,

With Regards,

Srikanth Shalivahana.
CHANNEL PARTNER- CAPRICORN & SURYAMAHI.


THE FOLLOWING IS THE SECOND MAIL TO THEM WITH THE INFORMATION OF RESIGNATION (THEY FORCED ME TO MENTION THAT) FOR WHICH ALSO THERE IS NO PROPER REPLY AND EXACTLY FEW MONTHS FROM THE DATE OF THIS MAIL THEY INTENTIONALLY FORCED ME TO RESIGN FROM HABSIGUDA LOCATION, THE REASON THEY IS FOR THE RESIGNATION OF HABSIGUDA OUT LET IS"IT IS BECAUSE OF THESE TWO MAILS WHICH I SENT TO THEM, FOR WHICH THEY TAKEN SERIOUSLY AND DECIDED TO SACK ME OUT AS A CHANNEL PARTNER"
BECAUSE OF THIS MAIL, THEY HAVE TAKEN ME VERY SERIOUSLY AND FORCED ME TO RESIGN AS CHANNEL PARTNER AFTER INVESTING HUGE AMOUNTS.


Dear Sir or Madam:

As per the previous mail sent, the kind of investment done at suryamahi communications from the past one year without ROI is really affecting our financial status of both ARCs o[censored]s. We haven’t received any kind of feedback and support from the company on this. So, we hereby decided to resign as a channel partner of suryamahi communications. We are really glad and thankful to you, if you could refund us the deposits and the other kind of total expenditure incurred at suryamahi. We are sorry to say that we literally lost 26 lakhs in the process of maintaining suryamahi at vanastalipuram, which is really affecting our 7years old ARC at habsiguda, which we never expected.

The funds we have invested on suryamahi are those that we kept aside to support Capricorn that is why there were hardly cheque returns for one year till we have taken second ARC. Again the same is repeating recently from the past 3 months because we have poured the funds worth 13 lakhs with out getting single rupee to create the presence of ARC at vanastalipuram till December 2007, we lost our valuable money that would support to run two ARCs in a healthy way. If the same kind of money had been invested on Capricorn to support the financial discipline, Capricorn (even suryamahi) would be in best place by this time in all parameters.

So, at least in the process of supporting and avoid the financial imbalance of Capricorn, we hereby requesting you to cancel suryamahi agreement between us. If you look at the previous months commissions of suryamahi, it is highly impossible to pay 7 floor executives salaries (40, 000 approx), to pay the FOS salaries (75, 000 approx), rent 43, 460, power bill 20, 000, and csrb salaries 10, 000, security salary 13, 000, which we have been maintaining from the past one year.

We would like to get rid of cheque bounces happening because of the so many unexpected situations happened to Capricorn in the previous years, We even have reports which led us to financial imbalance for eg: 1. icici charged denomination charges for two and half years average 12, 000per month to the customer’s money which is deposited on behalf of Bharthi. 2. Amex credit card payments where we got the cheques on the name of Bharti instead of Capricorn that are given in finance dept. 3. The mistake of the Bharti assigned interior, which led us to invest 6 laks again on Capricorn because of the electrical disturbances. 4. Because of these all the penalties that we have paid so far etc. All these incidents brought to your notice long back but no one is helpful.

When situations like above-mentioned are simply bothering me and sometimes led to cheque bounces where I have been paying penalties for the same. As of today no one looked into it and understands my struggle being a channel partner. All these days whatever the penalties I have paid may not be because of my mistakes, it may be because of the incidents like shock circuits, denomination charges and Amex credit card cheques on the name of Bharti. Finally we have to sell some of our fixed assets, taken bank loans to clear all the dues. When cheque returns we can hear so many voices in different ways, but no one talked about my actual problem sir.



We never failure to give the best sales and service to our customers, for that matter we have consistent successful records and awards in this regard and it would be for ever. When we are proving our self as a best channel partner in sales, service and team building, why can’t we be the same in financial discipline, we are going to prove our self in all the ways.

Finally we request you once again to cancel the agreement of suryamahi and refund the backup funds of Capricorn, which we have invested on suryamahi. Now no one speaks about why you have given a second ARC to me. Please clear all my issues and please please refund my money where I can run Capricorn in a good phase. Please understand if we get that amount, why we would face the financial problems. Let us give a chak to cheque returns. Kindly do the needful.

Thanks and Regards,
Srikanth Shalivahana.

Dear Sir,

I am one of the leading channel partner of Bharti Airtel ltd, and recently lost everything and become insolvent because of the false promises made by Bharti Airtel Ltd. The following is the mail which i supposed to put to ceo of bharti, but the employees mentioned below threatened me for not forwarding that. They forced me to resign as channel partner after they made me to invest lakes of rupees on the existing show room renovation at habsiguda and new showroom at vanastalipuram. Kindly read the following details and do the justice to our family. The mail is recently been sent to him and it is as follows. I have all the details of the case with me sir.

Respected Sir,

Further to my mail to Mr.Sanjeev Jamba (ZM), Vijaylaxmi (CSD Head), Vardha (TM), Vijay Mahesh (CSM) of Hyderabad circle. Dated: I hereby request your kind look in to my problem, which is creating mental agony not only to me but also to my entire family. I have never seen rather expected this kind of treatment to me who is associated with your organization from last 8 years with your esteemed organization rather I would say as my own organization. Request you to kindly spare your valuable time for me in understanding the kind of problems I underwent from last 1 year.


1. Sir, I was told that I have committed mistake in raising my voice & sending a mail informing my grievance 3 months back with a good intention of bringing my issue (Financial) to above most of the people referred above. I am under impression that our company policies are very transparent as it is with employees but now i am not in a position to accept after so many interactions with some people.

2. Sir, so far I have invested 37 lacs as enclosed in the attached file and has not received any benefit against my investment rather i am constantly receiving threats of removing my dealership. Sir, you can imagine the pressure the people have passed to me & to my family that I got hospitalized 3times in last 6 months including my father since we are unable to bear the kind of discussion I had with Mr. Vijay Mahesh. I am not like to refer one person here, but there are some group of people including Mr.Vardha who is supposed to help me but rather made me to run in to severe losses. I would like to mention the following information for your kind perusal:


• I have approached Mr.Vardha, Vijay Mahesh, & Mr.Jamba in the year 2006 December requesting to allot Vanasthalipuram franchisee as to expand my business which was running very successful till then.
• Following which I was asked to start the business informally by accepting CSRB data by recruiting 2 executives with a salary of 5000 per months, which I have done immediately. This was told by Mr.Vijay Mahesh.
• Later 2 months, I was called and informed by Vijay Mahesh that I will not be getting dealership and assured that expenditure would be refunded.
• After 3 weeks of silence again I was called by Vijay Mahesh & Jamba and confirmed that dealership will be given to me at any cost and was asked to look for a location immediately.
• Thrilled by this I started searching day & night for right premises for about 2 months (considering the day of first information of CSRB allotment)
• Since the building is under construction and builder also confirmed that position would be handed over in next 4 months, I was asked to take make shift premises for this period which I have done with in 2 hrs along with manpower recruitment. By recruiting 8 executives.
• I was also told to maintain 2 computers along with investment on VPN expenditure.
• The major expenditure, which was incurred by me in this project at starting stage, was payment of advance of Rs.15 lacks to builder, which was discussed with Vardha, Vijay Mahesh personally. I was promised that this amount would be paid as per CLDO basis. Since there was no revert from these people I have paid Rs.1, 11000/- as a token amount in front of Vijay Mahesh as I was under terrible pressure from builder Mr. Kompali Ramu (mention owners mobile num). I was told this amount would be returned by builder as Vijay & vardha promised that they would be releasing 5 lacks as first phase of payment.
• Nothing was getting finalized and I was under sever pressure from the builder to pay the balance amount, I was forced to pay 5 lacks totally with assurance from these people that I would be reimbursed soon.
• There was no revert from company for a period of 3 months. As it was delayed, owner has made some changes in amendments since he has not taken any loan expecting 15 lacks from me as informed in the starting. The change is increase of Rent from 25, 000 to 43, 360/- with delay of handover of premises.
• I was also promised on the day beginning of discussion that I will be given login id access including POS, Central AOL to kick start sales & bill collection. Even this was not happened till December 2007 (was given AOL access), which resulted in severe financial loss, as my entire plan of starting business is to gain extra sales apart from habsiguda ARC that will suffice my additional expenditure incurring in this project.
• All these days I was paying rent for make shift office of Rs.3000/- per month & also for the new premises of Rs.43, 360/- + salary for 12 employees + electricity & maintenance charges.
• Further to above issues, the other major setback to me was miscommunication on laying Electricity supply. Initially when builder came to me asking for power consumption load, I was told by Vijay Mahesh & Interior decorator that 10KV will be sufficient and when the work was about to finish, I was informed that we would be requiring 28KV due to which the entire plan got overturned and I was slapped with the difference cost of 2 lacks for transformer & 6000/- for 25MM cable. I have paid all these charges from my own pocket without getting any financial assistance from company.
• Further to above wounds, I was asked to expand existing ARC-Habsiguda without considering my feedback of not and they have gone ahead & made me to expand the showroom where again I underwent with huge expenditure of another Rs.9, 00, 000/- for change of AC system due to unavailability of outdoor unit space. This was decided after series of trials from different AC company technicians drawn from LG, SAMSUNG, and ONIDA. Finally I was confirmed on the availability of new technology AC that was from O-General AC Company. This new technology AC is called as VRV module. Entire discussion on this was updated on time to time to Vijay Mahesh, Vardha & Vijaylaxmi Swami Nathan.
• All these expenditures forced me to bounce my POS cheques, as I was unable to manage funds. I will accept this as failure morally but there was no scope or chance left to me. No one in the company came to my rescue till date even after witnessing so much disaster happening to me.
• I was also unable to manage Surya Mahi store due to all these financial commitments thus where these people started blackmailing me or rather discouraging me to discontinue my business at vanasthalipuram and forced me to accept resignation of Surya Mahi and also to accept at minimum rate of 8 lacks and threatened to cancel even “CAPRICORN” if not agreed. Left with no choice, I have agreed & sold to Mr.Jatan of Nutech.

Dear Sir, Based on my above given information/facts you should have understood the situation my family & I underwent. There was severe personal vendetta towards me from so many people with no reason.

The only reason I was cornered is only because of:
1. I was channel partner for last 8 years?
2. Doing Maximum sales and standing NO1, 2 positions in sales?
3. Awarded with so many awards like BEST ARC, BEST TEAM consistently?
4. Accepting the whatsoever direct from sales head, CSD head without any hesitation and incurring so much expenditure?
5. Knowingly not raising voice against Center manager who has indulged in extra marital affairs with my lady staff, settlements with customers whose accounts are deactivated with help of CSRB executives. Once upon a time he also manhandled customers and thrashed him very badly where I came to customer rescue and ensured with my contacts that there is no legal threat to him.
6. Hearing all non-sense statements/comments from Mr. Vijay Mahesh like “you are unfit, not financial sound partner. Who knows that I was compelled to sell my land in native village, sold Gold of my mother, wife and my KID too. Even my dad pension was diverted to loans for what I have taken for clearing of these dues without having any help from this people.


Henceforth, request you to give me ONE chance to meet you. I became “NOTHING FROM EVERYTHIING”. Request, beg you to understand my current position where i am having sleep ness nights. It is in your hands to make me alive and show me “Way of life & hope to survive”. Currently if you ask me as how i am, I will in turn will ask you to ask this question to my wife who will see my tears………………………&he...⇄

Finally the arc has allotted to somebody with out my formal resignation for their personal benefits…Now we have nothing, no shelter, no food, no livelihood and become insolvent to all my creditors and banks with no dues to Bharti Airtel Ltd., We don’t know where we are, we have left everything there and hiding our heads to protect our self from the creditors and roaming around with hungry stomachs

THANKING YOU & AWAITING FOR YOUR APPOINTMENT,

Regards,
Srikanth Salivahana
Capricorn Communications (P) Ltd
HABSIGUDA,
HYDERABAD.

Sir/Ma'm,
I want to draw your attention towards the series of mails as under which I have been exchanging like a game of TT for a refund of some 1800/- against the surrender of my postpaid mobile connection in Kanpur, UP in the month of Feb 2008.
Its almost one year, I have not got the refund and most agonizing is the false committments I have been getting from Bharti Airtel on the issue as may be seen in the mails below.

This was not expected from a company like Bharti Airtel and I would like you to get the issue resolved and help me out...

Thanx

Bimal Kumar


From: <[protected]@airtelindia.com>
To: <[protected]@everestind.com>
Sent: Sunday, January 25, 2009 7:25 PM
Subject: (Mobile No:=[protected] ) Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]


Dear Mr. Kumar,

Thank you for contacting Airtel.

We understand from your previous interaction, you had expressed concern over refund of security deposit amount of your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

Due to system constrain, we regret for the delay in responding your mail.

Kindly be informed as per your previous service request 20113597, the refund of security deposit has already been processed and the cheque would be delivered to your billing address within 15 days.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Ravi
Customer Care Executive
Bharti Airtel Limited



---- Original Message ----


I dont think u will be able to resolve the issue even by 19th Jan as this
is
perhaps the 6th or 7th deadline set by you.

I am so so sorry, its really matter of shame.

Thanx

Bimal Kumar
Dy Manager-Mktg
Everest Industries Ltd
36 C, Geeta Chamber,
IInd Floor, Zone II, M P Nagar,
Bhopal-462011
Phone:[protected]
Mob:[protected]
E-mail:[protected]@everestind.com
Website:www.everestind.com

----- Original Message -----
From: <[protected]@airtelindia.com>
To: <[protected]@everestind.com>
Sent: Tuesday, January 06, 2009 10:04 PM
Subject: Re: (Mobile No:=[protected] ) Fw: Your Airtel Mobile (#[protected])
[REF:[protected]]


Dear Mr. Kumar,

Thank you for contacting Airtel.

You have expressed concern over refund of security deposit amount of your
Airtel mobile number [protected]. We understand your concern and will work
towards resolving the same.

Due to system constrain, we regret for the delay in responding your mail.

We would like to inform that your concern has been registered with us and
the service request is 20113597.

We will revert to you on or before 19/01/09.

Please be informed that your number has already been permanently
disconnected with effect from 17/04/08.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Parthiban
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----
From [protected]@airtelindia.com
To [protected]@ebspeml.bharti.com
Cc
Subject (Mobile No:=[protected] ) Fw: Your Airtel Mobile (#[protected])
[REF:[protected]] Message From "bimalkumar" <[protected]@everestind.com>
Date 11-Nov-2008 15:05:56
Attachments None


Really its too much...still no clue regarding my refund case?
What happened to your 13th October committment?

Please say that its not possible for you to refund my money...and I should
better forget this issue.

Thanx

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: bimalkumar
To: [protected]@airtelindia.com
Sent: Saturday, October 04, 2008 11:29 AM
Subject: Re: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Nivedita,
I will wait for the D-Day as given by you...Lets see if the issue is
sorted out by then.

Thanx

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@everestind.com
Sent: Saturday, October 04, 2008 10:57 AM
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Mr. Kumar,

Thank you for contacting Airtel.

This is with reference to your email dated 29/10/08 regarding refund not
received for your Airtel mobile [protected].

We regret the inconvenience faced and also for delay in reply.

We would like to inform you that your complaint for refund not received is
in process. Your complaint number is 18584432. We will get back to you by
13/10/08.

For further clarifications or assistance, please reply to us via E-mail at
[protected]@airtelindia.com.

It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your
future requirements too.

Regards,

Nivedita Bhardwaj

Customer Service
Airtel


Still waiting for a clear cut reply on the issue.

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: bimalkumar
To: [protected]@airtelindia.com
Sent: Friday, September 26, 2008 4:34 PM
Subject: Fw: Your Airtel Mobile (#[protected]) [REF:[protected]]

This is really strange.
I am not sure how much shd I follow on this matter.
The refund amount has still not recieved.
If its not possible, say NO...and mail that you cant do so.

Thanx

Bimal Kumar
Dy. Manager(Mktg)
Everest Industries Limited
36-C, Geeta Chamber
M P Nagar Zone II, Bhopal-462011
Contact Nos:
??????????????????? Mobile:[protected]
??????????????????? Direct:[protected]
??????????????????? Fax :[protected]
Email [protected]@everestind.com
Website www.everestind.com
----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@everestind.com
Sent: Friday, July 25, 2008 12:51 AM
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Mr. Kumar,

Thank you for contacting Airtel.

This is with reference to your email dated 19/07/08 regarding refund not
sent for your Airtel mobile [protected].

Due to technical constraints, there has been a delay in replying to your
email on time. We regret the inconvenience caused.

We would like to inform you that as per our records your refund amount of
Rs. 1427.80 has already been sent to you through cheque on 27/05/08.

However, we have forwarded your complaint and the matter is being taken up
by the concerned department.

Kindly note the complaint number for the same 17627301 and we will get
back to you by 06/08/08 regarding the same.

For further assistance, you may E-mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Regards,


Syed Kamran Shah

Customer Service

Airtel.

---- Original Message ----

Dear Friend,
How much time does AIRTEL take to refund the security amount taken after
the surrender of a number, which I did in the last week of Feb at
Kanpur(UP) after I got transferred from Kanpur to Bhopal.
In my case(No [protected]), it has already taken more than 4 months...Is
this the speed with which BHARTI AIRTEL works!
Plz revert back ASAP.
Send the cheque to the billing address as follows:
Everest Industries Ltd,
Juhi Local Goods Shed,
Northern Railways, Kanpur 2008006.
Ph:[protected]

Rgds

Bimal Kumar
Everest Industries Ltd.
Dy.Mgr(Mktg)
36-C, Geeta Chamber,
M P Nagar, Zone II, Bhopal.
Pin:462011.
Contact Nos:
(O):[protected]
Cel:[protected]

I, nitish kumar, mobile no. [protected] has been sending message on particular no. for the past few days.it always shows message sending failed.i have tried several times with customer care, but nothing satisfactory has been done.sometimes they say our server is low.at one time they gave me another no to contact on that. that number seems to be of another computerisd customer care number.another time they say call from another airtel number to sort out your messaging problem.

this is not the first time i am facing this problem.barely one month back i had similar problem with another number on which my SMS was not going.but that problem was solved after one week.But in this case till now no haadway has been made for the past one week.
I hope necessary action would be taken to solve my problem.

Hi,

I migrated my airtel broadband plan from 499 to 777/-, then later I asked to migrated back to 499/-.
As per my opinion, bill should be around 800/-. But it reached to 1946/-.
I send so many mail to customer and nodal officer, but no response on this query.
I got so many calls from Airtel with issue, which I didnt ask.

Dont knwo, how it will be resolved ?

Hi,

I would like to complaint regarding the policies change at airtel. I had applied for a airtel boradband connection and had taken the plan of 384 kbps with unlimited downloads. Just a few days back the policies have changed stating

As per forum sources, the limit on their unlimited plans are as under:

128 kbps = 10 GB download limit per month
256 kbps = 15 GB download limit per month
384 kbps = 20 GB download limit per month
512 kbps = 25 GB download limit per month
1 Mbps = 150 GB download limit per month

I feel it is cheating me of the money i pay and also i am not getting the download speed i had subscribed for. kindly help me to get back the amount for the same.

Thanks and Regards
Pradeep

Hi,

My problems are following:

1] I was promised the following post paid numbers : [protected]/127.

2] These numbers were promised to me in the Airtel Campus promotion held at our company Mphasis an EDS Company.

3] Commitments were made by representatives Prabhu [Cell number : [protected]] & Vaibhav [Cell number : [protected]].

4] There were some internal conflicts between Prabhu and Vaibhav. Vaibhav took documents form me.

5] Without my consent they assigned 2 very different numbers against what was promised.

6] Those two number were also ACTIVATED without informing me. I did not accept the Sim card. And are still with Airtel employees.

7] I escalated to Ashu Agarwal [Airtel's Sales Manager] [Cell Number :[protected]].

8] He instead assured me that he would get those numbers corrected and instead would be providing me the following numbers :[protected]/62

9] When i received discouraging response from Ashu i escalated to Nodal Officer Abha Gupta at : Nodalofficer.[protected]@airtel.in, also tried calling on the number provided at Airtel web site : [protected].

10] I had also sent multiple SMS on the same number of Abha Gupta, because the number is most of the time unreachable. No response received to the SMS / E-mails. It has been more the 14 days. In Airtel web site response time promised was within 10 days.

11] On 23rd of Jan i get Vaidank "Nodal office", on the same number of Abha Gupta. On his request i send the escalation e-mail again to the same e-mail address
Nodalofficer.[protected]@airtel.in.

12] . Therefore, on 23rd Jan 09 i called Airtel 121 services [[protected]] representative "Somaya" that both the numbers as confirmed by Ashu Agarwal " Airtel Sales Manager" which were active on my name " [protected]/90] were activated on 25th Dec, and are NOT under my name {Kamlesh Jaiswal}. Instead they are under the name of Zaheer Khan. Whom i do not know

13] I get the post paid bill on 28th Jan. And the numbers on the bill are : [protected]/[protected].
[protected][protected][protected][protected][protected][protected] -----
Kindly look into this. My contact number : [protected]. Anytime Mon to Fri between evening 4 to 10 pm
Sat-sun anytime.

Regards,
Kamlesh

I had a post paid connection no. [protected]. I made request to Airtel to close the connection after making full and final payment vide receipt no. 2297496 dated 22.11.2008. The Airtel representative (Mr Pintu - [protected]) who came to collect the payment has given me in writing "Yeh number band kar diya hai". However I am still getting bill from Airtel to make payment against the above connection. I have been speaking to customer care executives in Airtel who have been confirming to me that the mobile connection no. [protected] is being closed and no more bills will be sent to me.

Kindly look into the matter and once again I request you to close the connection no. [protected]

S K Singh

I have taken Airtel prepaid number [protected] from a shop in Sowcarpet area of Chennai from where my number was activated.After few days I got a message from Airtel that I have not submitted my documents so I should do that at the earliest to avoid disconnection.

After receipt of the message and speaking to customer care executive about the same I resubmitted the documents at Winner Telecom, Phase I, F 31 A, Spencer Plaza, 769 Anna Salai Chennai-02. on 31/01/2009 along with my identity proof in the form of Copy of Passport having Delhi address and Copy of Running Bank Account Statement issued by Andhra Bank(A Nationalized bank) with form and Self Attested photograph as required by Airtel.The form number for the same is 3923142.

After that again I got a message from Airtel that you have not submitted your document so submit that to avoid disconnection on 09.02.2009.Thereafter my outgoing call was disabled without even informing me.

On 9th of February I personally went to the Airtel shop at spencer plaza to inquire that why they have not submitted my documents and I was told that since Running Bank account statement can not be taken as proof of address so it has returned from there.

Now following things need to be clarified for me :

1.If in the list of documents required to be submitted at the time of taking connection Running Bank account Statement is shown as sufficient for address proof then how can same be rejected as inadequate documents.

2.Why the number is activated at all without taking proper documents from the customers.

3.Do the customer have right to claim refund of all the losses that is accruing to him due to negligence or inadequate knowledge of either vendor selling the product of Airtel or its own shops?

4.Why the Winner Telecom where the documents was submitted is not willing to return the rejected papers.

5. How the outgoing calls can be stopped without intimating the customers.

I hope that I would be given reasonable answer for all the above points that I have raised failing which I have other options open.

First of all I want to communicate to everyone: DO NOT GO FOR NEW AIRTEL CONNECTION IF YOU REALLY THINKING ABOUT IT...

I had purchased one new SIM from Mobile Store, Sonari, Jamshedpur on 11th Feb'2009. All documents after consultation with AIRTEL officials related to new connection was submitted for activation like Voter ID card, Address Proof, 02 Nos. of pass port size photograph. For address proof I had submitted xerox copy, which was issued from my company in its letter head and duly signed by our HR head.The company where I am working is renowned internationally.

The next day from the AIRTEL office there was a call for submitting the original copy;they will not accept the xerox copy, inspite of verification done with the orginal by their representative the previous day and accepted for submission of xerox copy.

Now my question is:
1. When verification with the original is done and verified, What is the use of the Original? If still in doubt they can visit to the said address and verify the authenticity or contact my company?

2. Is it correct to harrass the customer, where most of them are busy and find less time for other purpose?

3. When most of the mobile service provider are accepting the xerox copy after verification with original why not AIRTEL?

Looking at this I immediately discard the SIM and asked the officials of AIRTEL to return my document and opted for other service provider who gladly accepted the xerox copy and activated the SIM - To everyone surprise it is a Goverment sector service provider whose rules and regulation is more stringent compared to other private owned service provider.

There has been constant violation by Airtel postpaid marketing (mostly originating from Bannerghatta Airtel office) on my Airtel prepaid connection [protected].


I have filed a complaint to [protected]@airtelindia.com, on 20th Jan but still the situation has not changed. They do not have right to keep on advertising postpaid connections to all prepaid connections registered for DNDC. This is a case of harassment and violation of DNDC

Sudhanshu

in my previously sent complaint i, ve forgotten 2 tell my bhopal, s mobile no which is [protected].

My self Yatendra Kumar & my mobile no is [protected], residing west (U.P). Today i got a msg from airtel.

(rs 30 pe rs30 ka full talktime aur 30 local airtel minutes FREE.Offer sirf apke liye aue ek baar recharge karne par hi manya, 30 a2a recharge ke 48hrs baad milege)

when i was recharged my account with 30 rs I didnt get a any single paise, i was talked to customer care with Mr.Raj, he was said we do not have any information about this msg.

My kindly request to airtel company please take core of that type of mistake
& i want my money back or gave me that offer which i got msg from ur side.

This is ridiculous to receive sms and calls from the airtel customer care executives asking you for friendship...how cheap is that. But it looks that airtel has no respect or responsibility towards their customers' personal information.

I am a 27 years old married woman, called up customer care for some information regarding the recharge options. Three hours later(1:00AM) i receive and sms from the same customer care executive, asking for friendship...This has happened to me the second time. First time i assumed that may be it is one person's ill mentality, so why to blame the entire company for that...but after experiencing the same thing after fours years again in a different city of India, I am bound to think that its a very common and favorite practice in AIRTEL CUSTOMER CARE CENTRES...very sad...there is one set of people who always fight for women empowerment in India and here is another set of people who can never rise above the mal-practice of women sexual harassment!!

Is there a single airtel representative who can expain this???

I am bound to share this experience with as many people as I can and specially with all the females whom i know to save them from this harassing experience and ask them to stop using Airtel Services...

hello Airtel mangement

i m purchase a new prepaid contection dated 25/01/2008 i submitted airtel landline and pan card zerox copy document but your office not accepts i m second time submitted Sbi fornt copay for the purpose of address proof and pan card. my no is incoming call active 10/02/2009 but outgoing call not active. plz think about you company reputation due to leading company. plz rectify my problem is out going call not active.