Airtel Complaints & Reviews

I purchased a SAMSUNG 40" TV on 25.12.2008.Airtel DTH was offered as bundle offerfor five months, and connection was given on 02.01.2009.I was given south jumbo pack.after two and half month they disconnected the service.On enquiry over the phone and e-mail I was told that I used their service and as my account showed negative balance of Rs.504.35, my connection could be restored only after paying the balance.
My question is how I could have use their service apartfrom useing their free south jumbo pack? Even if I have used any of their payment oriented service as per their claim what are they? when and how?.
Despite my repeated e-mails they did not give me any details about my account except repeatedly stating that I have to pay Rs.504.35, and though my connection is valid for five months they have stopped the service from March.
Under the circumstances I kindly request you to do the needfull.
Thanking you
Yours faithfully
N.S.Kalyanasundaram M.A.B.L.,

This is regarding the bill dispute for which I had furnished a legal notice to Airtel, sent by registered speed post to Airtel corporate office New Delhi and delivered in-person at Airtel Head Office in Mohali. The disputed bill is for the number 91-[protected].

I was assured by lawyer representing Airtel in Chandigarh, Mr Saurabh Mishra (91-[protected]), that my case is closed, and Airtel is not proceeding with any case. This was confirmed to on 16th March 2009, Monday.
I had even offered to pay any outstanding amount for settlement of the issue, but, Mr Mishra assured me that Airtel executives will inform me about the settlement amount.

And there was absolute lull for next one month before this nightmare started.

My parents and I, received continuous calls from executives claiming to represent Airtel.

The language and tone that was used was highly objectionable and abusive. I'm going to lodge a formal FIR naming the people who made these calls. I have prepared stamped affidavit and also submitted a CD of the recorded calls to the digital Forensic Science Laboratory. Once they certify the authenticity of the calls that I recorded I can submit these recordings as evidence in court.

FYI: I'm not proceeding to Consumer Court or Consumer Forum, this category of mental harassment and threats of physical intimidation, fall in the domain of Criminal offense under the Indian Penal Code.
Continuous calls were made on 8th 9th, 10th, 11th and 12th April.

Calls made by following people from the mentioned mobile numbers.
Ram Mehar Singh: 91-[protected]
Refused to reveal his credentials

AK Sharma: 91-[protected] (yes, it is the same as Ram Mehar Singh's number)
claimed that he is a Public Prosecutor and doesnt represent Airtel. He claimed to be Govt employee at
District courts New Delhi.

Balbir Singh: 91-[protected]
Court Procedure Incharge

Mr AK Sharma, also gave me his email id, and told me to send him a scanned receipt received on payment of bill. ad_ak.[protected]@yahoo.co.in

I have provided these names and numbers to Mr Saurabh Mishra.

They called my parents, who are senior citizens and have nothing to do with this bill dispute. My parents'
mobile numbers are: 91-[protected], 91-[protected]. They are aged 65 and live 90 kilometers away from my residence in Chandigarh. This is purely an act of harrassment with willful intention to intimidate senior citizens! The above mentioned callers used foul language and horrible verbiage. My parents provided my mobile number (91-[protected]) to these guys. Still, they gave calls to my parents' number!
Can anybody answer this at Airtel?

The above-mentioned miscreants will have to pay for their actions, even if they have to pay by their nose
now. I have recorded the call made by one claiming to be Ram Mehar Singh. He called me on Saturday
afternoon, and used the most filthy and abusive language that I've ever heard!

Though I asked him repeatedly to verify his credentials or let me know the company he represented, he
explicitly refused to answer my questions and continued with his loud, uncouth rural haryanavi accented
threats!

FYI: I continuously dialled the number of Airtel Nodal Officer for Punjab Circle from 9:30 AM to 12:30 noon
on 13th April, Monday, 2009. The number was either busy or no reply. 91 [protected].

I want an immdiate and strict action taken against these people!

Sanjeev Sharma

Dear Sir/Madam,

I gave request for deactivation on 21 march 2009, I have no dues, the number is deactivated on 25th march.. but still now I did not receive my deposit amount.

I would like to get my money back in time and if it is getting late i would like to know the reason why it is getting late to give my deposit amount.

If there is any clause or rules stated from your side for the duration of time required by the company to give the deposit amount back please let me know the clause and rules in reply for this letter because i would like to know the complete procedure and the time taken by the company for settling the deposit money.

I hope i will get proper reply and proper reason for the company holding my money and getting it delayed, if it getting delayed this letter will be a proof of mine and i will proceed to the consumer court for making the consumer experiencing a bitter experience with the company and i am fed up making repeated calls and making emails repeatedly and do not get any proper response back.


Mobile Nos:
1) [protected]
2) [protected]

Note for both the numbers the total deposited amt is 1000, ie 500 for each number.

hope necessary actions will be taken care,
thanking you,


regards,
Veeraraghavan E.,
Vyasarpadi,
Chennai-39.
[protected]

Dear team,

my name is kazi nairul hossain and i have applied for my pf amount in the month of Jan'09 and still i have not received any confirmation from your end for the same.

Details are :
(1) Name :- Kazi Nairul Hossain
(2) Date Of Joining :- 22th Aug'07
(3) Oracle Code :- 41450
(4) PF No. :- HR/GGN/10693/016783
(5) Location :- Mumbai west hub
(6) Dept :- sales

Contact no : [protected]

so kindly sujjest and give me proper information about the same.

Hi

This is in reference to complaint numbers 538176 and 548829 registered with Airtel Digital TV in the month of January and February 2009. I was given a Airtel Digital TV Recharge Voucher worth Rs. 500( Serial No. [protected]) by the dealer which on recharging turned out to be an invalid recharge voucher. I was told by the dealer to lodge a complaint for this with AIRTEL and i did so and got the above two complaint numbers. On both ocassions, after a week's time, since the lodging of the complaint, I was called by by the AIRTEL saying that your issue has been solved and you can now try recharging it again with that voucher. But again it ended up unsuccessfull. When I tried to lodge the complaint for the 3rd time, I was told to return the voucher to the local dealer and he will provide me with a new recharge voucher of same value. But on doing so, the local dealer is saying that I have to lodge a fresh complaint for this. I am really upset and fed up of the way the issues are being sorted and till now no solution has been rendered to me nor any compensation for my Rs 500 Recharge Voucher.

Kindly look into the matter and take necessary steps.My contact number is [protected]

Kindly provide me the contact details of the below mobile holder as that person is continiously sending abusive messages to me.
mobile no [protected]

Sir,

My Customer I.D. No. is [protected]. I had purchased a Digital T.V. Set Top Box on 15th Jan, 2009 vide my Card of Rs.1750/- No. [protected] and Card Sl. No. [protected]. Initially company has credited the amount in some other account. After one week I have got the connection. Company has given 3 months subscription free. Now after that on 21st April, 2009 I have recharged my account with Rs.250/-, but company has disconnected my connection saying that my account is showing (-) balance i.e. Rs.1750/-. I am in strange that how my account is showing (-) Rs.1750/- and from that date i.e. 21.04.2009 my set is dead. I have registered complaint two times vide complaint no.656778 and 657111. They are saying that after some days your set will be connected. I am suffer WITHOUT MY FAULT as I had spent a large amount for my enjoyment but till the date of purchase I am in tention because of this.

I request you Sir, please solve my problem and clear my account so I have not suffer any problem in future.

Thanks,

Raj Kumar Chopra
66/6, Block 7, Govind Nagar,
Kanpur
Mob. [protected]

2:01 PM 4/13/2009

Hi, Date: Sunday, April 13, 2009 Time: 2:01 PM

My Name is Anurag Abhinav and I am a long time subscriber of Airtel for the past four years. I have a post paid mobile connection with Airtel and I am highly dissatisfied with the behavior of Airtel Customer Care Representatives and collection agents as well as the services I am receiving from Airtel from past four years.

My bill amount is always very high and always track my usage records of my Airtel postpaid mobile services. However, most of the time, I get the bill amount unexpectedly very high and beyond my expectation on the Airtel monthly invoice.

In-between my services with Airtel, I requested two times to cancel my Airtel mobile service as I do not want to continue receiving services from Airtel due to wrong bill charges, very poor customer services, terrible behavior of Airtel customer Executives and Collection Agents. Whenever I requested to cancel my services permanently and I am ready to make my final settlement payment; but Airtel executives always dishonored my request and forced me to continue the services and not to cancel the services in spite of that I never wanted to continue this worthless service with Airtel.

I am not using my mobile postpaid services from past three months but then also I got an overall past due bill amount of Rs.1906.00 without any usage. Airtel most of the time charged me incorrectly. Without giving me information, executives directly reaches my residence to collect the amount due, in spite of I always paid my bills on time and if it is late, then also I made my payments with the complete applicable late fine charges. Within my service period, Airtel mostly charged me for those services which I never requested to provide me like.

They regularly charged me for the Hello Tunes on monthly basis...but I had never requested for proving me this service on my mobile. Airtel Always charged me for missed call Alerts services on monthly basis, but I never requested them to provide me this facility, Airtel regularly charged me for Internet and data services, however, I never requested Airtel to activate these services on my mobile number. I am just fed up using the horrible telecom services of Airtel and wish to get out of Airtel without wasting even a single second as I am continuously being cheated by them.

This is the second time I am receiving a letter from Airtel for making the payment against my overall due balance remaining on my Airtel mobile postpaid service account. Two representative’s numbers and names are also mentioned there in the letter for the clarifications if any. From last 5 to 6 days I am continuously trying to contact those Airtel representatives on the given contact numbers but they never receives the phones and it always continuous ringing and ringing.

I immediately want to make the payment against the overall incorrect total due amount charged on my mobile postpaid service account; and wish to cancel the mobile service with Airtel with immediate effect. But, the representatives not receiving my call and I am trying to contact them from past 5 to 6 days.

When they are not ready to receive their customer’s calls on their contact numbers then, why the hell their names and phone numbers are mentioned on the letter Airtel sent me twice. Ridiculous service and worst customer service amongst all the leading telecom service providers in this country.

Today morning, again I tried to make the call to the give contact numbers of the Airtel executives, and fortunately on the second number, my call was picked up by one of the Airtel’s customer representative. I requested him to come and please collect the final payment against my postpaid mobile service and cancel the service with immediate effect. Then he replied very badly that go and make the payment in the nearest retail centre of Airtel in your area.

I told him that I don’t get enough time after my official works schedules and due to which, I won’t be able to go and make the payment in your retail centre. So, kindly come and receive the payment from me through the cheque and cancel my service with immediate effect after receiving full and final payment against the total due balance reflecting on my Airtel mobile Postpaid service account.

The rep said.., I will not come today and give me a call again tomorrow in the morning in this regard. He also told me that why don’t you contact the other executive who’s number is mentioned on the letter. I was shocked and amazed that even being such a long time customer of Airtel, which kind of customer service and behaviour I am receiving from these Airtel reps.

I am ready to make the payment and they are not ready to come and the collect the payment from me and cancel my account. However, Airtel has enough time to send me letters and letters which contains threatening language pertaining that Airtel will pass the matter to their solicitors with instructions to commence legal proceedings and actions against me and the same will be done without further warning to me.

Finally, I just wanted to mention here that I was; and I am, always ready to make the payment against the overall due balance amount reflecting on my Airtel Mobile Post Paid Service Account. The Airtel representative can come at my residence with prior intimation to me about their visit at my residence for collecting the payment from me and proving me confirmation proof that my Airtel Post Paid Mobile services got cancelled and closed with immediate effect after I make the payment.

After closing my relationship with Airtel, I will never prefer to re-establish my any kind of relationship with Airtel Telecom Service Provider Company. In past four years of my relationship with Airtel, the experience I had with Airtel is very disappointing and dissatisfying.

I wish Airtel all the very best and advice them to think over the words I had mentioned in this letter if they really wish to achieve the expectation level of their customers; else will lose their customer’s one by one like me.

From a dissatisfied Airtel Post Paid Customer…….;

Anurag Abhinav
Airtel Post Paid Mobile Number: [protected]
Airtel Post Paid Account Number:[protected]
Email ID: [protected]@in.com

I have been charged 10 Re/7days undefinately, on this option & dont even provide details to unsubscribe the facility.

I had applied for two SIM Cards from Nashik thru the Airtel Gallery at Nashik Road Salesman, Mr Rahul Jadhav (he has mobile no. [protected]). He works for a franchise own by Mr Nitin Kulkarni (his mobile no. is [protected]).

I paid Rs.1000/- in cash to Mr. Rahul Jadhav alongwith completed Application and two photographs, copy of PAN card and residential proof for two SIM Cards on 20/3/2009. After 5 days, he handed me two Sim Cards,[protected] for mobile no.[protected] and another[protected] for [protected].

These two SIM Cards never worked. After about 20 calls and unlimited follow-up, Mr Nitin Kulkarni exchanged these two cards and handed me other two cards after 15 days, now the no.s were [protected] and [protected].

These two no.s worked for two days (not full two days, 36 hrs) and later, the outgoing were terminated for the reason incomplete documentation. (Without complete documentation, how the sales people are handed over post-paid SIM Cards). Mr Kulkarni assured me on 16th April, that tomorrow (17th) he’ll see that my no. is working. He had been repeatedly assuring me, I'll get it started within one hour, tommorrow it will start etc.

Now, inspite of at least 25 to 30 attempts to call Mr Kulkarni, is unsuccessful. He do not want to attend my call. Mr Jadhav is reported to be out of Nashik and unable to attend me.

During the entire affair, I feel being cheated by AIRTEL INDIA LTD. by appointing non-cooperating franchise. (Mr Kulkarni has not handed over me receipt for the deposit of Rs.1, 000/-, which I have to submit in my company). My entire communication is handled very lightly by the franchise and I have been offered very shabby treatment. I am currently having Reliance no. ([protected] and [protected]). I never had such degraded and shabby treatment or customer service from this operator. I wish to bring this to your notice, and if I do not get back my deposit of Rs.1000/-, I shall be reporting the entire affair to TRAI, the local news channels and press. The franchise has tested my patience and I had to undergo mental agony harassment by Airtel India Ltd. alongwith its franchise, Mr Kulkarni. I am very well eligible to claim damages from AIRTELINDIA ltd. and the said Franchise.

-Rajendra Naik ([protected])

I WAS USING ONE AIRTEL CONNECTION ([protected]) FROM THE LAST 4-5 YEARS. IN THE MONTH OF JUNE 08, I ACTIVATED ONE PACK COSTS RS.30 PM (LOCAL CALLS TO 3 NUMBERS @ 0.30 PAISE) AND AIRTEL START DEDUCTING RS.30 FROM MY BILL FROM THE FIRST DAY.

IN THE MONTH OF OCTOBER, I FOUND THAT THEY ARE DEDUCTING RS.30/- BUT NOT PAYING ANY DISCOUNT W.E.F. JUNE '08 & I LODGED A COMPLAINT IN CUSTOMER CARE & THEY ASSURED ME THAT FROM NOW ONWARDS, YOU WILL NOT FACE ANY PROBLEM, WE WILL GIVE DISCOUNT CONTINUOUSLY. BUT THE STORY REMAINS THE SAME TILL DECEMBER '09. AT LAST IN DECEMBER I DECIDED TO STOP MAKING THE PAYMENTS TO THEM.

AND AFTER THAT MY CONNECTION WAS CAME UNDER DISPUTE & THEY IMMEDIATELY SEND ME A NOTICE FROM THE LAWYER WITH A DEMAND OF RS.1850/- AND WHEN I TALKED WITH THEM THEY OFFERED ME FULL & FINAL PAYMENT OF RS.1475/-.

ON THE NEXT DAY, I RECEIVED A CALL FROM MR.AMIT KUMAR SAXENA, EMPLOYEE OF BHARTI AIRTEL LTD, 270 UDYOG VIHAR -II, GURGAON THAT IF YOU PAY RS.1250/- NEXT DAY, I WILL SEND YOU NOC IMMEDIATELY UPON RECEIPT THE PAYMENT. ON HIS ASSURANCE, I MAKE THE PAYMENT OF RS.1250 AT AIRTEL OUTLET IN NEHRU PLACE AGAINST RECEIPT NO.2388235 ON 10.04.2009.

BUT SORRY TO SAY FROM 10.04.2009, I AM FIGHTING FOR MY NOC & HE BASTERED NEITHER PICKING UP MY CALLS NOR HE REVERTED.

PLEASE SUGGEST, WHAT SHOULD I DO.

REGARDS,

immediatly activate my ISD call to my mobile [protected]

activate ISD call to my mobile [protected] (both incoming and outgoing)
tell me the procedure to activate ISD call to my mobile [protected] (both incoming and outgoing)

I wanted to activate gprs on my number [protected] .Recharged rs 499/- on 17th march 2009 but the activation was not done by AIRTEL-GPRS CONCERNED DEPARTMENT till 11th April 2009 .It was activated on 11th april 2009 3pm and again was deactivated on 13th april 2009 and not yet activated again.

As per the 499/- plan I must acess Internet for 30 days with unlimited browsing.
And from two days when I treid to contact with customer care executive they are Ignoring my call three times and after that they block my call to customer care cell on my number.

I was in contact with them till 18th march 2009, Not a single day is like that I had not contact to customer care executive and every day they want me to wait for utmost 24 hrs but they never solved the problem.



So please I want that they should let my money back.As I think they cannot provide me the service.


Thanking you

The usual rate for gulf calls is Rs 9.20.
The Rs 77 recharge of airtel kerala got 11 minutes gulf calls at Rs 7/min intially...
Now they have changed the plan with 7 min gulf call. It means that we are paying Rs 11 per minute. This is much above the normal rate.. Poor customers will get mislead by this offer... Such offers much be blacklisted..

I am using Airtel Post paid corporate connection for the last 5 years and have a good credit history in my name. Recently i wanted to change my bill plan. I always had opted for 1000 national sms free on payment of a premium. I did indicate to the customer care executive whom i spoke(Preethi) that i wanted that Value add to stay in tact while my bill plan is getting changed. this was agreed upon by the executive. However much to my shock, this has not been considered while computing the bill. the response is farely bad and they dont treat the customer well

Dear Sir,

When I am dialing [protected] as well as [protected] from my Airtel prepaid no. [protected], I receive a message "PLEASE CHECK DIALLED NUMBERS-THE DIALLED NUMBER IS NOT ACCEPTIBLE."
I am trying to connect to 121 for last 6-7 days with no response. 121 is not working. I feel myself in a circle of dialing 1 for English then 4 for some other thing and then 9 for talking to customer care executive...and in the mean time the computer throws me again to begining of the menu.
I am astonished what to do...whom to contact...There is no online link on company's website to launch a complaint...!


DEEPTI

I would like to unsubscribe from airtel ebill service.
How?
for subscribing we have to send a sms "START EBILL <Email id>" to 121. But for unsubscribe what is the sms to send. i have tried STOP EBILL <Email Id>. It does not work. Pls help me

Dear Sir,

I purchased an airtel card in the month of Sep.2008 but later i found out that i am not receiving any international messages in my mobile but i am able to send messages to everyone. I put my complaint to customer care in Supela, Bhilai (C.G.S), but till date they are unable to solve my problem and instead they are trying to avoid my calls or complaints. Called up the airtel main office in Jabalpur, talked to the nodal officer over there but all give assurances that this will be done in a week's time but no action has been taken yet. Would anyone be able to solve this problem and i could get the max benefit from my sim card usage. Expecting an earlier reply.

Thks.

i have received a message from Airtel Friendz chat and they have charged me Rs 30 For 30 days.
and that is all done without my concern. Now i want to take action on them who is responsible for this
and when ever i try to unsubscribe it the calls literally charging Rs 2.00 per call in that way i have been '
charged another Rs. 10.00. pls take action immediately to save others from this kind of cheating.
br...