Airtel Complaints & Reviews

Hi

This is with deep regret (for having opted Airtel broadband) that I am drafting this mail.

I am 100% sure that not even a single stone is gonna get turned, but it is my responsibility and of course, my rights to voice out my agony, pain and frustration.

Please refer my broadband transfer request no. 87164

I had placed a location transfer request from Kodambakkam to Velacherry (Chennai) last week, the 28th of May, 2009 (Tuesday). It has been 10 agonizing days ever since my request has been raised in the system. Starting this Sunday, I myself have been following up on this transfer request and on each day I call each of the different customer care executives, I have been getting the same response uniformly "It will take two more working days. We have a technical error". At least I would have heard it from 5 different customer care executives.

Last Wednesday (06 May 2009) morning, I was given to understand from the customer care executive that by the same day evening my service will be activated and was asked to be at home by 6:30 PM that day. Had to get a permission from office, and reached home promptly, but to avail no response from any body and to see nobody turning up for the wiring / activation.

The next morning again called up the customer care executive and was irritated when the executive told me that "It will take two more working days. We have a technical error". Had to explain him all my interactions that I had before and was had a real tough time to explain him what really happened. Then the same day the executive said I need to be at home by 7:00 PM, so that he would be sending the wiring person to my flat.

Again was at my home promptly in the mentioned time. The wiring persons came home at around 8:15 PM and said the wiring was done and it would take the next day to have the activation, which is when I got wild. I called up the customer care executive again. Explained from scratch again and finally the call was routed to his supervisor by name Mr. Veera (Contact number:[protected]. He was again listening to all my already repeated stories and finally he said the same would be done by the next day for sure, without any issues. After having taken two days permission to leave office early by 6:30 PM on Tuesday and Wednesday, I had requested Veera, if the concerned person who will be activating my broadband service, could come at around 9 PM. Veera said that is not a possibility and asked me to be at home by 8 PM.

Again, as if my employer is Airtel, I obliged, reaching my home at dot 7:30 PM yesterday (Thursday). Was waiting until 8:15 PM, when I called back Veera on the whereabouts of the activation person, for which Veera promptly uttered, "Sir, they are on the way sir. Currently in another site. Would sure come and complete the activation by EOD today". Again when I called him back at 8:45 PM, Veera replied in a slightly irritated tone "Boss, I am here and what can I do about they not coming" types. I understood his plea and was patient again until 9:15 PM.

When I called back at 9:15 PM, there was no response and I would have at least called him up for 20-30 times, to avail no response.

Was extremely annoyed and was so upset by this pathetic and hopeless service promised, if not provided by Airtel. Again, while I called Mr. Veera today (08 May 2009) at around 3 PM, the first call rang until it was ended. Starting my second call, the next 4 calls were disconnected immediately it rang.

Is this the way, as a brand Airtel treats, if not values its customers? Will Airtel waive off the transfer charges or waive off the tariff starting last Monday to today (for which I am paying the monthly rental for no usage of Airtel), that too, for no fault of mine? More than the money part, can Airtel respond to the pain, irritation, agony and trauma that I underwent just for a simplest of a process called "Broadband location Transfer"?

Why are Airtel so-called "Customer care executives" be so irresponsible, non-resposive and non-understanding? Can anyone suggest how to register a formal complaint on them.

Ganesh

TThis is really painfull that Airtel is cheating there customers.I am facing the bill problem from last year. When was paying my bill without any query & question then everything was ok, but when I stopped paying the unauthorised bill & I raised issue with Customer care, they started questing & threating me. And because of bad services and threaten I switch over to some other network.

I took an Airtel postpaid connection number [protected]. Which I took in the month of April 2007 and my account activated on 07/04/2008.

I choosed 444 plan, however I make change in my bill plan in Dec, 08 (which is one year monthly rental 998). I confirm with a Coustomer care excecutive for STD charge she confirmed that the charges will be 1 Rs per mint. However after the bill plan change within a week the call charges was so high so i called up Customer care once agsin. They again confirm me the same charges (which was as per them 1 Rs per mint), They said now we are charging 1.5 Rs per mint however when bill will genrated the charges will be 1 Rs per mint. The same information the communicated to me trice.

Then I check my pervious bills in which unauthorized charge were taken. In value add services I only requested to activate Hello tune & Call Manager but I dont understand what all extra charges (311 Rs) were added to in my bill.I checked my all old bills and the same unauthorizied charges were taken by AIRTEL.

I am really very disturb and mentaly harised by Airtel. Today (08/05/09) they came to my house without informing me.Because of so many calls from them I am facing some health issues.

Hi
I have registered my post paid mobile no under DND service. It is now more than 6 months but I am still getting Telemarketing calls and sms. How do I complain to Consumer court? Airtel is turning deaf ear to this problem as Telemarketing people says that you number is not in list, however Airtel says they have activated this request. WHOM SHOULD I BELIEVE? I AM FED UP OF THIS.

Please help me if someone know the procedure.

Narinder Sharma

dear sir,
i m belong from manesar,
i have a big area for setup a new mobile tower i dont know what is the procedure.
i want setup a mobile tower at my home

Dear Sir/Madam,

This is to inform your good office, I am Venugopal J from Tamilnadu(Chennai) I am a subscriber of Bharti Airtel from atleast morethan 3 years. My Airtel number is [protected] the purpose o[censored]sing Airtel is good Network and Customer Care.

But presently it is very poor Customer Care, since i am in Student Plan and for per SMS 0.05 paise charge, Yestersday (07.05.2009) i have availed Booster22 pack after that per SMS became 0.50 paise charge, hence Booster22 Pack means every second call 0.50 paise will charge to any number. But now when i called Customer Care Executive they said only 10.00pm to 6.00 am only.

Whereas, no initimation for me regarding that, So my complaint Reference number [protected] and it will take five day to clear or get an solution of that, but previously within 48 hours we will get back the feedback from Customer Care.

Now a day its poor Customer Services, So i request your good office kinldy look it this and get back my SMS 0.05 paise charge and per call 0.75paise which me already using before Booster22 pack and past two month when i recharge with Booster22 pack my SMS 0.05 paise and per every second call is 0.50 paise charge.

I am wear that is it some thing wrong might happen in Customer Care Services, regarding your feedback only you want us to retain in Bharti Airtel future depends up on one and only you...?

With Warm Regards
Venugopal J

I am an old veteran settled in Noida. I move to Shimla every summer for few months. I took a LIFETIME PREPAID CONNECTION from Airtel in Shimla to stay connected with my family in mid 2006 on payment of Rs 999. I was told that this connection would be valid for lifetime and that I need to recharge as on required basis from time to time.
My service has been disscontinued during 2007, 2008 and now in 2009. It is only after my having taken a strong stand that the services were restored in the past. I am still fighting to get service restored since 25th April 09, the date of my arrival in Shimla.The reason advanced is that Airtel has changed the terms of providing this service. Airtel has unilaterally backed out of its committment.
Will some one please help in putting an end to this harassment that I am subjected to every year
My Shimla Airtel number is [protected].

I am unable to use the call barring feature. it was working fine before but i forgot the call barring password . i tried a few password and it got blocked. now i cant change the call barring password. it get error "Barring password blocked". i tried contacting Airtel customer case many times but as per them its a cellphone feature and suggested me to contact Nokia for the same . i explained them by sharing the manual of the Nokia...

Dear sir,
I would like to informed you, that i am using mobile no. [protected] from many yeare with prepaid scheme.
On 09/04/2009 when my phone was not working due to validity expires. Then i received many msgs. from airtel that Dial *123# (free) for validity & 12131(free)for best offer also received the computerised calls.
On 09/04/2009 i called four times on 12131 for my best offers then they asked 2 OPETIONS as like here under.

OPETION 1
IF YOU CHARGE YOUR CARD BY RS. 99.00 THEN RS. 10.00 WILL BE CREDIT IN YOUR A/C & ALSO CREDIT THE LIFE TIME VALIDITY.

OPETION 2
IF YOU CHARGE YOUR CARD BY RS 502.00 THEN YOU GET RS. 446-00 AS TALK TIME & ALSO GET THE LIFE TIME VALIDITY.

after my confirmation on phone before recharge i had my log
on 12131 on 9/4/2009
first call at 5:31 PM
second call at 5:33 PM
thired call at 10:10 PM
fourth call at 10:12 PM
fifth call again 10:12 PM
sixth call at 10:13 PM
AFTER SIX CALLS CONFIRMATION I RECHARGED MY CARD BY RS. 502.00 AT 10:17 pm ON SAME DAY 09/04/2009.
I got my balance credit immd. but still i dont have the validity.
after so many calls on 121 coustmer care they never reply me even one time i really helpless now.
I had all the recordinds with coustmer care 121 they promise me to credit the validity, but still I am faceing so many problems & not get the validity.

I request you to please help us & credit my life time validity asap.
Still wait for your prompt reply.
Thanks & Best Regards,
Varun ahuja
[protected]

Though I have given repeated complaints, i have not been getting detailed monthly bills
against my mobile telephone :[protected] for the last three months (.) Please help

Dear Sir/ madam, In fact i have reached a given up stage while writing this complaint but then realized that airtel does not give free service and I am a customer and i believe in the philosophy that the "Customer is always right".
My problem is: That the area i am working in Ballard Estate, Neville house, ground floor, currimbhoy road mumbai 400 001. Tel 2263414/15 and my mobile no is [protected].
There is practically no signal or if there is at all there is a call drop, despite the fact that there is an Airtel booster.
I have started complaining through my mobile) about more than a month back (references would be in your recorded customer service log as to how many times the calls were made and time wasted.
Till today no body from AIRTEL has neither bothered to address this issue even, leave alone the solving of the same.
Each time one gives a complaint a profusely apologetic customer service personnel attends and gives a complaint number and further to that nothing happens. It is true but pathetic.
I insisted that some body from the technical department attends the problem as there is no way the customer service has been able to link the same to the technical department.
How long this agony would continue as the whole team of Airtel users at our office along with me cannot sit at our desk and make or receive calls. We literally go the road/ lobby and accomplish the calls.
Any answer? how Long? and who will do it?
Please come back with reasonable solutions.
Even today (just now i have contacted the customer services) but no sincere efforts on the solution to be. I am not prepared to hold on further and i am humbly approach the customer service forum to take up this case in utmost seriousness and see that it is suitable redressed with suitable fine to the service provider or adequate compensation to the complaining person.
Regards.
Mangat V K Kannan.

I have taken one duplicate sim for my airtel prepaid connection from the prepaid shop (Chandy and Sons, Market, Kottayam Town, Kerala) on 30.4.09.
The said shop is an affiliate of Post paid shop at Baker jn, Kottayam, Kerala.
I gave Rs 75 and they gave me an inactive duplicate sim and said it will be activated within 48 Hours.
I submitted copy of voter id card and photo for the purpose, as per their demand.
The sim is not activated till today morning. So I went their shop again.
They said they want FIR of the lost sim. (This was their fresh demand, and they had not made such a demand on 30.4.09, when the duplicate sim was submitted to me).

However, I went to the police station and with great effort collected the FIR and gave it to the shop.
Then the owner of the shop Chandy and Sons angried with me and said that he will not make the processing of the sim unless he is given Rs 1000 towards bribe.
I disagreed with him and wanted him to give me back the documents I have given for the purpose.
He shouted and threatened that he will beat me with goondas in the market place.
I kept quiet for some time.
After one hour, he grabbed from me the duplicate sim issued and gave me the documents.
I quit the shop immediately.

With the same documents I approached another prepaid shop some 30 Kms away.

To my surprise, within 2 Hrs I got the duplicate sim activated from that shop, with very beautiful customer satisfaction.

This is to inform you that The prepaid shop Chandy and Sons, Market, Kottayam Town, Kerala (A branch of Post paid shop Baker Jn, Kottayam) is a big disgrace to Airtel. Chandy and Sons shop is even threatening Airtel customers using goondas in the marketplace.
Please throw away such franchisees otherwise Airtel customers in the city will be migrated to BSNL and other private operators whose customer relationship is far better than these mud cultured people.

Please cancel the franchisee Chandy and Sons, Market, Kottayam Town and please find some other franchisee whose customer relashionship is more good. Otherwise, Airtel people may note that your prepaid customers will be migrated to BSNL and other private operators in no time, no doubt.
Thank you.

My Mobile no.[protected].I lost my mobile on March 5th 2008.Same day I sent an e-mail to Aitel to disconnect my number immediatly.they sent mail that they have disconnected.But Airtel sent me Bill for May month.i didnt get back my Rs.195 which I have to get back from Airtel.I repeatedly sent e- mail and called up customer care-Airtel But -No use.I am getting irritation.

Hi,

I didn't received my monthly statement for the month of may'09.I need details of my usage.can u please send me the statement.

I need to plan before the due date.


Thanks
Uday

Hi,

This is to inform you that My services has been disconnected without any reasons from 30th april 2009.

Problem:

My mobile no is [protected] which is a postpaid account. I have lost my mobile with my sim card on 1st of April 2009. I have barred the simcard by calling the customer care. After that I got a duplicate sim card on April 18 2009 after submitting the ID proof and relevant documents from CIT nagar Airtel Outlet. And it was activated with the existing services as a postpaid account on 22nd April 2009. After that I am able to make and receive the calls without any issues till 30th April 2009. Suddenly, on 30th April 2009 at 10 pm It gives the message "No Network coverage" So i switched off the mobile and try once again. Now it gives the message "Your services are temporarily suspended due to non-submission of documents for your pre-paid connection. After submitting the documents your services will be activated within 72 hours."

I am shocked because My mobile number is a post paid and i am using it for more than 3 years and i called the customer care and informed the same to him. they asked me to go to retail outlet. So, Last saturday 02/04/2009 i went to the same CIT Nagar Airtel outlet and discussed this issue they asked me to call the Hotline from their retail outlet to verify the backend verification. After verifying the details that Lady who spoke to me told that this is a mistake done by the airtel people who migrated wrongly from Postpaid to PrePaid, So, she apologized me and asked me wait for 2 hours to activate the mobile number as a Post paid one with all the existing services. But I waited for more than 24 hours and still my phone is not activated. My service Request number is[protected].

Yesterday night also I spoke to the Preetha and she has given the complaint number : 21530770
I also spoke to the Airtel Team Lead Naveen and he also the give the complaint number:[protected]

There are giving only the complaint number But there is no action taken from your end.

I am very much unhappy with your services and YOU ARE NOT KEEPING YOUR PROMISES"

We, DIAB Core Mateirals Private Limited had 25 post paid mobile connection and from the first day of connection, we have been experiencing poor signal and most of the time no signal and hence could not have proper communication to anybody. We have been informing this to various people working for AirTel by orally and also by written but no one has turned to our side to resolve the issue. We do not know, whether the complaint has been sent to the officials of the AirTel.

Hence, we request this forum to highlight this to the top officials of the Air Tel to resolve the problem immeidately. We are located on the following address :

DIAB Core Materials Private Limited
F (46 & 47) 8th Main 3rd Cross Road
SIPCOt Industrial Park, Irungattukottai, Kancheepuram, TN, India
(Land Mark: Deep backside of Hyundai Motors and close to Asahi Glass)

Contact person : Andy Maheswaran, Manager HR

We also have their copper wired landline connection for our internet usage.

sir,
i had take an airtel prepaid mobile connection No [protected] with six month validity which was ending on 05 may 2009. From 15 Apr 09 onwards i staeted getting messages to do recharge AP-Rc-44 and get one year validity. Many times i tried to get this rechrge but every time i goy message --Recharge not successful. i also tried to get lifetime validity on 05 May 09 by geting recharge of RS 99/. Even this was not successful and finally on 06 May09 my mobile became dead.I had also lodged complaint with Airtel Customer car twice on 05 May09 but with no results.
Details of recharge attempts and recharge not successful with transaction id and dates are as under:-
02 may 09 transaction id[protected]
04 may 09 do[protected]
04 may 09 do[protected]
04 may09 do[protected]
04 may 09 do[protected]
04 may 09 do [protected]
05 may 09 do [protected]
05 may09 do[protected]
05 may 09 d[protected]
05 may09 do[protected]
06 may09 do [protected]
06 may 09 do[protected]
Request please help.
anil kumar gupta

I Anup Kr Dutta my full address is vill+po-jurapani, ps-Dhupguri, Dist-Jalpaiguri, State-Westbengal, Pin-735210 their Airtel Network Service is very bad like when rains come network nil, everyday network gone for 5 minutes, 1km away from tower their network nil, voice not hear clearlyin the evening not show balance, in samsung, nokia and airtel PCO alaways oneside I hoppe you should take immideate action to improve service. Tower name- Salbari1(Jurapani)8c7c5

Hi,

We applied for a Airtel PRI Line. The deal offered by the Airtel Marketing Person was Rs. 5000 Rental with 5000 Calls Free. With a EPABX With 16 Extensions free.

We applied for the line and it duly came on time, The person from Airtel said the EPABX vendor will come and install it too. which he did, When they came they said that they wanted the extensions to be terminated in a particular fashion (which was not intimated earlier). We told them to come back 4 Days later and we will have all of that checked.

Now nobody from airtel told us that their help desk / customer care no. for a PRI is 17777. We kept waiting for the Airtel people to come and fix the EPABX. This waiting was for 2.5 to 3 Months. But Airtel duly kept sending bills to us, Whenever the collection agent came to our office we showed him the status and told him that we had no money due to be paid. upon this the agent put me onto his superiors and promised me to pay the 15 days rent for the first line otherwise it would be a big problem for him and he promised to have the issue resolved within 2-3 days. Also the person Mr. Patit who had sold our connection had left the company in the meanwhile. So they contacted him too and he too promised to get it resolved. So we gave them a cheque for Rs. 3500. This is the last we heard from the airtel guys. So we had to bounce the cheque. hoping somebody would come. even then the shameless guys did not come.
Month after month this drama continued for 2 more months. But we would scold the collection agent and send him away. in the third month I told the airtel guy that I am not even interested in looking at his face and asked him to take all his stuff and go away. The collection agent felt bad and escalated it to the superior. Mr. Purushottam who took some interest and came down. He understood the issue in detail and asked for 3 days to fix the issue which he did dutifully. and after 2.5 - 3 months my PRI line began to work. Mr. Purushottam said that we needed to clear the Rs. 3500 as we had issued a cheque. (big mistake from my side). we even agreed to pay this. but we refused to pay Rs. 15K plus... rental for three months as we had not used their services and not a single call was made. They agreed to this. I told them that I will pay the Rs. 3500 a little later at the end of the month as we needed to check the line as we had been harassed for 3 Months. Now the installation was completed. Not fully but with 8 extensions only but at least we could make calls. we started to use their service and make and receive calls. Our number[protected] was given to a lot of people 3 Months back itself and as it was not working we lost Rs. 2.5 Lakhs worth of order as the customer kept trying the new number[protected].
8-9 days the outgoing calls stopped working. This frustrated me to the core. Since I lost my cell phone The phone no. of Mr. Purushottam and a few others in airtel also were lost. some 10 days later i found Mr. Purushottam number and told him that the line was not working. He then said that since we had not paid the previous bills the outgoing was cut. I was furious at this. It was made clear to airtel that we would pay the Rs. 3500 which we promised to pay (for not using their super services) at the end of the month after checking the quality of stability. Now this was almost the end of the month and our same old friendly airtel collection agent came up with a total outstanding bill in the excess of 20K. I told him "listen I am only going to pay for the outgoing calls I have made." Please give me one month of quality uninterrupted services before asking for a complete month's rent."

Airtel said that if would not pay this money they would take the equipment away and terminate the line. I asked them for a termination letter and take their epabx away and not show their face. (I did not receive this letter till date) I even wanted to lodge a complaint with the consumer court. Infact now we have receive a lawyer notice from them for the dues.

Some days later somebody from the retention team called me up to enquire the reason for discontinuing the services. They said the will resolve the issue and wave of the charges due. I said that if they wanted to start afresh they were welcome. This was the last call from anybody in airtel.

One more thing they said the rent was Rs. 5000 + taxes.
suddenly when i saw the bills I noticed they had Rs. 500-600 as additional charges which were not mentioned at sign up. EVERYBODY PLEASE MAKE NOTE OF THIS TOO.

UNFORTUNATELY I HAVE THE OTHER LAND LINE AND MOBILE ALSO OF AIRTEL AND SINCE THE NUMBERS ARE PUBLISHED EVERYWHERE I HAVE TO BE WITH THEM. OTHERWISE AFTER THE PRI EPISODE I WOULD NOT HAVE USED ANYTHING OF AIRTEL EVER AGAIN.

ARPAN
+91-[protected]
[protected]@infospacetech.com

Sir,

My original sim for [protected] is damaged and lost.

I have purchased duplicate sim[protected]
The sim is purchased on 30.4.09 from Airtel prepaid office Kottayam in Kerala. I have submitted copy of voter ID card and photo for the purpose.

At the time of purchasing the duplicate sim I was promised that the new sim will be activated within 48 hours. Now it is 5.5.09 9pm. Till now the sim is not activated.

When the duplicate sim is inserted, the display is "Inactive Sim".

I want activate sim[protected] with [protected]

For this purpose I contacted 121 many times and even emailed to [protected]@airtelindia.com, and to their nodal officer in Kerala. But all my efforts are in vein and the sim is still not activated.

If any unpredictable incidents happened by misuse of the lost original sim by somebody else, only Airtel will be responsible.

In the past, when my Reliance sim is lost, I approched the Reliance shop and I got my duplicate sim activated within an hour.

How much time will take for Airtel to activate a sim? (For just a process of pairing the sim number with the mobile number).

Sir, please activate the sim[protected] with [protected]

Thanking you,
Yours faithfully,
-Subhash Kumar. S.

Until recently Airtel (Tamilnadu) was charging Rs50/- per minute during International Roaming for Incoming calls and is now charging Rs100/- per minute without making any intimation to the customers. Also Airtel was charging Rs15/ per message sent on International Roaming and now charging Rs25/. This is against the TRAI regulations. I wish Airtel should be customer friendly to avoid losing subscribers