Airtel Complaints & Reviews

Dear Concern
Before this matter I am working with Airtel more than 7 years that time working as a retailer and purchase recharge coupons from Ajmer distributor ( MOBILE SANGRAH ) mostly we have sold Airtel after with Mr. Ravindra Sharma (Ex TM) at Merta City he forced to me that why don’t you take distributorship, that time Airtel recently started rural distributorship on behalf his suggestion I have decided to take rural distributorship of Airtel as I want to work with Airtel and still want to work with Airtel. But I have some issue regarding Airtel.
I have submitted DD on 14 July 08 in the faviour of BHARTI HAXACOM LTD.of Rs 10000 and other agreements.

Mr. Ravindra Sharma is willing to take bribe from me of Rs 5000 through Ex distributor of Airtel Jasnagar ( Deepak traders) they both has come to take bribe at Alniyawas on 14 July 08 for bribe, I didn’t give them, I have submitted my all documents on 25 Aug 09. Because of I don’t give them bribe that’s why he don’t want to start my RD.
After this RD has started on 20 Nov 2008.

Mr. Sanjeev Verma has been taken Rs 28710 in cash and Customer Application Form for new connection of Airtel collected on 24 mar 09 form JAIN DOT COM for e recharge but no any top up showing in my lapu. When I talked him regarding top up he told that I have not take any amount from you, amount has been eaten by him.
After this MASTER SIM has been barred on 26 mar 09 without any information, still demo balance is showing Rs7999.

On this matter we have talk with these company employees via telephone Mr. Asim Sharma (ZBM), Mr.Raghunath Mandawa (CEO Rajasthan Circle), Mr.Dhurv (Marketing Head) and Mr.Abhishek Sharma.

But no action taken by Airtel.

After this matter I have to logged FIR on 1st April 09 in police station status is still pending.

One more example from Airtel

After this great example, I am still working with Airtel I have sold a connection ([protected]) to customer on 10 Aug 09 command has been given via JAIN DOT COM. I have complain against our distributor HARSHIT ENTERPRISES for E recharge and Activation to ZSM, he takes the distributor on conference and told him to active this no ASAP, but the no is still not working, after this the distributor call and he is abusing via phone to me that complain, against this complain distributor has been suspend my E recharge option in my lapu sim at the time approx Rs1800 in this.

Kindly look into the matter.
Regards
JAIN DOT COM

Respected Sirs,



I am from Khadaura, Jhakharawal Tahsil/Deosar District of Singrauli. I have got an sms stating that " Congratulations your mobile number won 1 million Pounds in the Coca Cola Award Mobile Draw 2009. Contact Mr Roland20(at) yohoo.co.uk"

In this case guide me on my above mentioned email account.

Yours turly,
Samit kumar chaturvedi

Sir/Madam, It is to inform to you that my balance is unnecessery deducted from my account without any information from the service provider.And on enquiry from customer care they didnot gave me any details about the issue & also didnot pay any attention towards the complaint.So, it is my request to go through the situation & take necessary step against the customer care.

Dear sir

you just noted from when i will inform about this problem but no correct response from your side

Balance deduction;

Amount deducted :in minus today isRs -9.65

Date and Time :from june 20th and till now

Initial balance : 33.65

final balance :-9.65

from daily i mess like this and you reply something and finally i take decission according to my lawyer ...

daily you report like something dont worry about my problem

with regards
S.Mohan Raj

I Received a message as follows..


[ Congrats! You Have won US$ 3 Million in the 2009 SHELL INT'l MOBILE Draw in Nig. To claim, Contact
Dr. Philip on [protected]@live.com or call +[protected] ]


Kindly please search and clear all these fooling techniques from telecommunication companies fooling their consumers to make international calls...



Thanks & Regards
Rahul Jain
+[protected]

Dear sir,

My airtel detacard prepaid number (Not Postpaid) is[protected], I want to say that my detacard is not connect to the internet.deta card dont found network singnal".Its problem in a particular place in Lakhisarai whole distict.outside Lakhisarai distict proprly good work my detacard, same problem with mobile office at mobile with all Lakhisarai airtel consumer.I am facing this problem from 08august2009.I call to 121, but my problem is not solve.My 1st complain number 773900, 9 august2009, second complain no[protected] on 12 August 2009, third complain no[protected] on 15 august 2009 and Last complain no[protected] on 18 august 2009.I talked assistent of nodel officer (BIHAR) miss sapana but dont resolve my problem.Please check, and solve my problem.I am using net on computer with AIRTEL USB data card on 498/- monthly plan.My alternet number [protected], [protected], [protected].
THANKS
Ajay Kumar,
kushwaha Bazar near
vidyapith, Lakhisarai
811311, BIHAR.

Hi Sir,

With respect to my mobile no. [protected], I have been billed Rs.878 extra for the month of July 2009.Since a year I have been using the Airtel mobile services where I am bound to call to international number (for my personal needs) at Rs.9.20 per min to UK mbiles. However, Airtel claims that the charges have been revised since July 2009 to Rs.10 per min to UK Mobiles. I agree there might have been a change of plan, but this news was not intimated to the customer, inspite of being tagged as their platinum customer. For almost a year I have been using ISD facility and till date I have not received any sms alert or even a mail about the change in tariff.I was given a shock over my bill where I was charged Rs.5, 110 for ISD calls where as I should have been charged only Rs. 4, 232.

I have logged a complaint with the customer care in the 1st week of August 2009, since then I have been following up with them for an update yet no progress. I have had conversation right from the customer care executives, the floor managers (Bharath MM, Vishwas M, Mary Antony) and the senior floor manager Nasir Ulla Khan who all promised to have reverted yet no response so far.(Ref no.[protected]
I have also dropped a mail to their nodal office who's the region head, yet no response from their end. I am frustrated and tired and cannot afford to make payment for a bill that I was not supposed to be paying.

Kindly look into this issue and hoping my complaint would be redressed asap.

Regards,

Ancy Thomas

NOT YET ACTIVATED OUR DISH TV, WHICH WAS WRONGLY DISCONNECTED BY AIRTEL...




[protected] Forwarded message[protected]
From: VIRENDRA VATS <virendravats.[protected]@gmail.com>
Date: Aug 18, 2009 10:36 PM
Subject: Re: COMPLAINT FROM CUSTOMER ID: [protected] REF:[protected]]
To: [protected]@airtel.in
Cc: [protected]@rediffmail.com


R/Sir,

As per your SMS dated 16-August-2009 against our Complaint No. 940030 :
" Your service request reference no. is 940030 for "Wrong Balance Deducted" Airtel /digital TV

Sender: 247 Message centre: [protected]
Sent: 16-Aug-2009 12:24:57

AND our telephonic conversation you are assured us to start the same by 18-August-2009 Morning...But the day is almost gone and our connection is not yet ReActivated...till

You are requested to again start the same...as agreed...

Regards,

Shashi
[protected]


On 8/11/09, VIRENDRA VATS <virendravats.[protected]@gmail.com> wrote:
NO RESPONSE OR ACTION FROM YOUR SIDE TILL DATE...

PLEASE DO THE NEEDFUL AS EARLY AS POSSIBLE.


REGARDS,

SHASHI
Residence:[protected]
Mobile: [protected] / [protected]


On 8/7/09, VIRENDRA VATS <virendravats.[protected]@gmail.com> wrote:
Mr. Amit,

As i tell you in my complaint that your Representative/Engineer visit after our complaint, But he had not change/replace any of the Hardware, the problem is of only setup and activate which my parents were not aware, and your representative starts the same.

As per other companies if any hardware is changeable and claim/give the bill at spot.

You are requested to kindly do not spoil/ruien your company decorum...and solve the probelm immediatly ...


Thanks & Regards,


Shashi
[protected] /
[protected] /[protected]Resid.)

On 8/7/09, [protected]@airtel.in <[protected]@airtel.in> wrote:
Dear Mr.Vats,

Thank you for writing to us at Airtel digital tv.

This is with reference to your e-mail regarding customer ID [protected].

Please accept our apologies for the inconvenience faced by you.

We would like to inform you that as warranty period of your Digital tv has expired (181 days from date of activation) on 08 May 09. So Engineer visit and replacement of hardware is chargeable. Your account have a negative balance of Rs 266.18. So request you to recharge your digital account with the sufficient amount to activate your services.

It is our privilege to have you as our valued customer & we look forward to a long and fruitful association with you.



Regards,
Amit Lamba.
Airtel digital TV.

PS: In case you require any further assistance, please:
- Email us at [protected]@airtel.in
- Or call us at [protected] (toll free)/[protected]tolled)
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---- Original Message ----

MY CUSTOMER ID. IS: [protected].
MY CONNECTION WAS NOT WORKING PROPERLY...HENCE I LOG A COMPLANT ON
25-MAY-2009 AND VIDE COMPLAINT NO.24403.
THE COMPANY REPRESENTATIVE CAME DOWN AND START THE SAME.
NOW TODAY AFTER 2 MONTHS + MY DIGITAL TV IS NOT WORKING, WHEN I LOG A
COMPLAINT
THE CUSTOMER REPRESENTATIVE TOLD ME THAT WE HAVE TO SUBMITT RS.300/- VIDE
THE
COMPLAINT DATED 25-MAY-2009, ONLY THEN THEY START MY DIGITIAL TV.

THIS IS UNDER WARRANTY...AND SALES & SERVICE PROVIDED BY
COMPANY...THEN WHY WE HAVE TO PAY THE SAME.

YOU ARE REQUESTED TO KINDLY RESTART OUR DIGITAL TV...OTHERWISE WE HAVE TO
GO
TO CONSUMER FORM FOR THIS UN-WANTED DEMAND BY THE COMPANY.
REGARDS,
SHAHSI
[protected] / [protected] /[protected]

Please unsubscribe me from larger than life pack and bollywood fusion. Awaiting your positive reply. Thanks.

Dear Sir,
I have a prepaid connection of Air tail. My Mo. No. is [protected].It is valid till Feb 2010.I had recharged my Mo. by Rs.336.Tranjection id[protected] on 25.07.09 at 08.49 pm. It was a top up and I was supposed to get approx Rs. 300. in my account but I received only Rs.154.62.
Lot of conversation had been made between me and service provider but no body could explain me why I had got this amount .I requested them to cancel this tranjection immediately but they deny me. After that I made a call to Customer care officer and supervisor, they told me they can't help me and repeating sorry sir .sorry sir...at last but they lodged my complaint and give me the request reference no. [protected] and also told me to talk with area manager Ms. Namisha on [protected]. I spoke my problem to them and she told me that she must do some thing for me but till today I did not get any response from Air tail side. I had tried a lot to contact them but no body picked up my phone.
I request you to help me out and send a message to them stop cheating customers.
Thanks

Hi,

My self Mahesh.C.Utge, had submitted my pf withdrawl form with Bharti Airtel Ltd. in mumbai in April, as airtel had there head office in Delhi, they forwarded it to delhi then it goes to nehru place division in PF office.. after enquiry in may they said have received the form and will be processed and given in next month i.e june mid. But no update. then i called again in jne 15th they said is under process and received on 05/06/2009, and is under process... and then every month the story continues, next mnth and next month. It is been 4 month after receiving the form no update and again i am asked to call back on there number[protected]/90, how long will this take where as in website it is mentioned will be given in 45-50 working days. but it is more than that.. can you please revert with the date and month by when it will be deposited in my account.

Hope to get a early response.

Dear sir,
I am Davinder singh sabarwal ([protected]). Last day I was the install the air tel digital TV . 2 day I have find this TV are very mental pain for me . Till morning to this time 13.30 p.m I was call to customer call center but they are not replay me properly . I have buy a recharge rs.50/- & recharge to set box.

1. My mob. No. [protected] are register on this digital TV foams ( attach. a photo below) so I was call to call center they are say sorry BSNL mob. Not allowed so that I have recharge to my other air tel mob.[protected] send to. Sms 54325 >PAY [protected] CUSTOMER ID.[protected] send the massage for 2 time.
2. After some time I have got the sms ( [protected]) dear customer, the customer id entered is incorrect .please check & resend 10digit customer id to 54325 Eg. pay ……………? After I call the call center [protected] to (My bsnl no.[protected] call center replay me:- your customer id are in correct please contact to you dealer after I call to my dealer Muskan collection mob. No.[protected] they are not given me replay he was say I will talk to company & wet for 24 hour . I was say please cut this set box that time it come in my house loot of problem. it is very mental pain in my life of last 3 hour. that is not a entertainment, it is very mental pain in aware.
3. some time after I have received a call for this mob. No. [protected]
she say a I have looking this mater .but she not leasing my problem.


Sir, I have request are please cut the set box & refund my money. If I have not received any replay so that I will go to consumer form.

Regeds,
Davinder singh sabarwal.
75.rambail nager near sangam nager
Indore (M.P) .

My number is [protected] inthe name of Rupesh Manwatkar.

In my mobile total bill was showing Rs.929 on 31st of july, customer care called me and asked me to pay Rs769 something, must be after deduction of sms charges which is free . once i told the difference he said then to pay Rs929.

Later for two days bill that is on 02/08/2009 they have shown me the bill of Rs.268 for which I have not called anybody for so long.

Also, my todays bill is showing Rs517, which total amount goes to Rs.929+Rs.517 =1446. The airtel message has come that i have crossed the limit of Rs2000.

Kindly check the details.

I had placed a request for new broadband installation request on toll-free number on 09.08.2009.
On 10.08.2009, Mr. Prakash / Mr. Rajesh - Sales Team, Sahakarnagar Area, Bangalore called up to collect the necessary documents, cheque and the application. I had clearly requested for the Wifi Router to be installed. Both of them had informed to me that the installation would be carried out within 02 days.
On 12.08.2009, the wiring team had completed the wiring works until the designated location. The same day late in the evening at 10:00pm Mr. Manjunath from the Installation team came to install a DSL router instead of the Wifi Router as requested by me; when questioned he informed that the Wifi is not in stock currently and will be available only on 16.08.2009 so the DSL to be installed and when the Wifi Router stock comes the same will be installed. I informed him not to install the DSL Router and requested him to install the Wifi Router on 16.08.2009. The Sales team was aware of the stock non-availibity but didn't inform me to close the sale. Even upon continuous requests daily from me still they have not completed the intallation. What should be done with this now?

Sir,

Reference my earliest Service Request reference number is 955100

My Airtel data card connectivity is notworking properly and the following errors are displayed continiuosly :

(1) EDGE/GSM Airtel range/single is full and Network conectivity is ok but download/upload 0 kb/s browsing is nil.

(2) Error 619: A connection to the remote computer could not be established, so the port used for this connection was closed.

I have bought this modem on 08/08/09 & after working for 2 day it stopped working and i have made an complain which has not been resolved till know.

Due to the above errors and poor service of airtel I would like to discontinue this service and thinking of going to consumer court for its resolution if the same problem is going on.

Please look into the matter at the earliest.

Your's faithfully,
Ashish

I have converted my sim from prepaid to postpaid. At the time of conversion company done it immeiately after a weak my sim has been blocked. When I asked with company they told me due to non verification your sim has blocked. Again they send for reverification and again they are unable to verify.

Due to blocking of sim I have lost my business as well as business oporunity which cost is more than Rs 15 Lacs because same Mobile No I was operating since last 05 year.

My question is
1. Whether company has given me prepaid sim without verification?
2. If I am not available at my address how company is sending threatening letter?
3. I have got another sim which had another No which has been duly verified How it can be possible?

Due to internal lacking of company verification process I had lost my business as well as my business oportunity which cost is Rs 15 Lacs. Moreover Company is trying to threaten me and I am mentally fed up withcompany behaviour.

Kindly look out the matter and try to arrange my comensation amount which I had lost due to business and pshycologically.

Regards,

Pankaj Shukla

I have been giving regular complaints with respect to non-receipt of airtel mobile
bills for the last six months (.) After repeated reminders I am getting my mobile bill (.)
Even this month also, i.e. bill for the month of July 2009, which is due on 21st August 2009,
I have not recd. my mobile bill (.) I have sent repeated compalints by email as well
as customer care centres but no result so far (.)

Pls. send the bill immediately against phone :[protected], bill is due on 21st August 2009 (.)
As i have to submit the claim to company, bill is a must (.)

regards / s gopinath

Dear Sirs,

I have been using my Airtel postpaid connection (Delhi) [protected] for the last five-six years. But for the last three months, since April 28, 2009, I am being charged for around 50-60 different Value Added Services, which I never asked to get activated on my account. Neither did I ever download any services from my mobile nor did I ever give my consent to anyone for such useless services to be activated on my number. It's really difficult for me to tell you what kind of mental agony I have been going through for the last three months, deleting more than 100 SMS every day from my inbox. Every month, I have been getting bills of over Rs 2, 500/- out of which around Rs.2, 000/- is being charged for those Value Added Services. I have been complaining via calls and emails to their Customer Services, Technical Support, Nodal Zone, Appellate Dept., Ombudsman for the last three months but to date, I have not received any satisfactory response. I asked for the revised bill but still havent received anything from their department. Now, they have bloced my number as they say it has exceeded the credit limit.

Moreover, they are not giving me details of their headoffices or registered office so that I can go and meet their executives in person to resolve the issue.

Is there anything that I can do against them. Please could someone guide me.

Many thanks in advance.

Thanks & Regards

S. S. Sharma

Hi

I am a subscriber of airtel prepaid . From 4 year. Rs 3 is deducted every day from my prepaid account towards THOUGHT FOR THE DAY as VAS. But I have never asked for this service. Where they I was assured there will not be any further deductions. But once again my accounted is debited of Rs.24.The thought for the day message is from 290603. I feel cheated and helpless. Solve my problem MY mobile NO IS [protected].

Regards

Sudhir D. Waghule.

I opened a message, it said "Congratulations on selecting Hello Tunes"!!! - I checked my account balance Rs.45/- was deducted immediately. After much hassle and emails I got the balance restored. Airtel is using low down deception to cheat customers.

June 2009: I started getting messages, I checked my A/c balance, sure my A/c was going down, for every message Rs.3/- was deducted. Sometimes I would get 4 messages in a day.They come at odd hours of the night.
It is just impossible to get to speak to any one at Airtel on 121.
I sent a whole lot of emails about these unsuscribed Value Added Messages, and my A/c balance being depleted. For a long time Airtel would not restore the balance - their Customer Care Executive stated that I go through All VAS services and STOP I did not want!!! . I had a number of "Customer Care Executives" writing to me. Atlast my balance was restored, After every message I had to write to them
to restore the A/c balance. After some length of time the VAS messages stopped.

August 2009: The VAS messages have started coming again!!!
For a few messages I sent an email and the A/c balance was restored. The VAS messages keep
coming in - sent a number of emails asking them to STOP these messages. To No Effect.
Customer Care! Who Cares?
My A/c balance is being depleted.
My emails to Airtel is having no effect. The A/c balance is not being restotred.
What should I do?
Any one know the email id or FAX of Airtel Chairman & MD Mr. Sunil Bharti Mital's Office.
I would like to forward my emails and send a FAX to his office to bring to his attention the low down deception that Airtel is doing to its customers.

i am being charged every week by air tel Rs.20 via SMS from 64611020 for gclub .in. while i am not using that services at all. I request to deactivate that services IMMEDIATELY from my number [protected]