[Resolved] Airtel Digital TV — Rude behaviour and false commitment by the sales executive

rchha89

from Noida, Uttar Pradesh

Address:

Gautam Buddha Nagar, Uttar Pradesh

This is a complaint against one of the franchises of Airtel Digital Tv - Vriti Infocomm - who are responsible to sell the kits and install Airtel Digital TV.

I ahd booked Airtel Digitav Tv Kit online. After that I got a call from a Sales executive - Mr. Sharad Dixit from Vriti Infocomm. He had called me on 24th april assuring me that if I made the payment online for the Airtel Digital TV immediately, the installation will be done by 6pm on the same day. He confirmed that once the payment is made he will himself get it done and the situation will not arise that he will stop picking my calls.Once the payment was made I called him at least 50 times but Mr. Sharad did not pick up my call.

Later on the installation was done on 27th April and the commitment given by me was not fulfilled. Also none of the executives were ready to give me the cell no of any of the senior so that I could put in a complaint. I called Mr. Taufiq (manager), the cell was picked up by Mr. Sachin and as soon as I told him that I want to speak to Mr. Taufiq, he disconnected my call.

I also visited Vriti. I met Customer Head ans Sales Manager. They apologized but did not let me meet the executive. They said that he is not available.They gave a small kit of a T shirt and cd pack as a token of sorry. I specifically asked them to ask the executive to give a call and apologize for the rude behaviour but have not got a call still. I have also mailed the CEO of the company, but he has also overlooked the matter.
I think Airtel should look into the matter as the franchises are making fool of the customers and the reputation of Airtel Company is being hit.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Praveen Gandhi

Airtel — Fraud by sales officer

Hi Team,

This is bring to your notice that I have been contacted by one of you employee named Sudhakar.P (sr.officer sales ) contact no [protected] promoting the new offer from Airtel.

He offered me a package of Rs 499 unlimited broadband connection . for which he took a payment of Rs1100 with the cheque no 135757 drawn under Bharati Airtel Ltd.

The same time he confirmed that the connection will be done by Saturday the 28th Feb, till now there is no one contacted on this also the cheque is encashed .

Tried calling his number but he is not lifting the phone and there is no response from him. And he haven’t provided with any reference number .

Request you to kindly help me on this as early as possible .

Thanks and Regards
Praveen Gandhi,
[Phone] [protected].

Kaushik Hazra

from Delhi, Delhi

AIRTEL DIGITAL TV — False Information given by the Sales Executive

I spoke with the customer care executive and came to know that my Airtel Digital TV account (3 Months Free) is valid only for 2 months; however I have taken the connect on 29th March, 2009 and informed that it will be valid for 3 months.

Please let me know why the discrepancy is there between the comments on the sales executive and the customer care executive.
To being a renowned company Airtel can’t cheat the customers like that and I want to take this matter into Consumer Forum for further assistance

Please let me know if you need further clarification.

srinivas akkapeddi

from Indore, Madhya Pradesh

Airtel — rude behaviour by the sales officer

My Prepaid Sim has been blocked without notification by Airtel. Upon enquiry, I was told that there was some problem with the verification of the documents. However, I never got an intimation regarding this. I recharged my account on that very same day by 1000Rs. Within 2 hours of this, my SIM got blocked. If there was really a problem with the verification, how did the recharge take place?

The worst part is the Rural sales officer assured me that the issue will be sorted out in 72 hours. Now it has been more than 8 days. The person has stopped responding to my calls. The last statement he said was this "aap ko jo karna ho karlejiye. I am least bothered." The name of the person is Satyenderpal Singh Bhatia and he is the rural sales officer in Indore.

jignesh a patel

from Ahmedabad, Gujarat

please con : [protected] [protected]

dsd

from Darjiling, West Bengal

AIRTEL DIGITAL TV — non responsible behaviour

i was book installation of airtel digital tv order on 30 Jun 2010 but the company side no response to me i was again complaint on 02 Jul 10 and 04 Jul 10 there is no response to me. the airtel digital tv customer care was unresponsible behaviour with me/customer.