Airtel Complaints & Reviews

Hi,

I am bearing with Airtel Post paid number [protected] with Chennai Circle. Plan is 249 rupees with HCL Corporate account CUG Plan.

In my October month bill statement, i have found Rs.843.98 as One time charges. I called customer care regarding this amount and what is the meaning of one time charges but cutomer service executives are not clarifying my questions and i am not getting detailed statement.

When i was taking nthe connection, i was told that there will not be any hidden charges, but i am considering this as hidden charges.

I called customer care many times. the answer from them is either system is down to clarify my answer and will get back to you after 48 hours.

I am not at all satidfied with airtel service, i need proper justification and resolution from airtel.

sugender

Sir,
I was using a Rs119/= booster for three months which gave me the benefit of 30p/min to Airtel mobiles and 50p/min to other mobiles and local sms at free of cost. These benefits are for three months and this booster doesnt include any talktime. I recharged with this booster just last month. Today I recieved an alert saying if I use Rs64 booster I will be charged 1p/sec for Airtel and 1.2p/sec for other phones. There was not any "conditions apply" intimation or anything regarding sms or the previous boosters.
Now I am charged 50p for sms and my previous booster was cancelled. Now I am at loss. There was no intimation regarding the cancellation of previous boosters. They announce every new scheme daily, there is no transparency in their schemes. When I complained to their customer care, they were not bothered to clarify clearly. They are not ready to show transparency in their schemes. It is total cheating. Customers are taken for granted. Had I known if the previous booster will be cancelled or I will be charged much for even a sms to Airtel, I would not have gone for this booster option.
I am at loss. Kindly ask them to explain their schemes and boosters clearly hereafter. They refused to cancel and refund the money. Why cant they cancel the booster and refund my money? It is totally unacceptable.
Yours truly,
Anuradha

i have taken new connection of the airtel ...
i am active 24 hour internet pack the mobile office on it .. at 3/11/09 at 4:30 p.m ..i have charge 20 Rs. but at after 7 hour again charge of 20 Rs. rather than it is the pack of 24 hour...no one have listen the my complain...

Sir, I'm Venkata Ravindra Reddy, Sir, I'll lost my cell phone in Bus. And block the mobile no. [protected] through contacting AIRTEL customer care executives. They blocked the SIM on 27.09.2009. And I'll take another duplicate SIM from SIRI Communications, AIRTEL Distributor, Balaji Complex, Kadapa. their Cell No. [protected], and i'll contact with AIRTEL customer care executives for unblocking the SIM. They are not gave correct answer and say, "your proofs are not submitted". I'll submitted my proofs two times already. But they are not activate this No. [protected]. I'll contact with SIRI communications, Kadapa, they are talk ith me "I send a mail to AIRTEL authotrities, they are activate that", but not activate. I'll gave a complaint already. And they call to me and say we activate the SIM No. [protected], with in 24 hours. But they are not activate. Please take necessary action.

This to lodge a complaint regarding faulty subsciptions being issued by Airtel .

Yesterday I received an sms saying sms BP to 121to get your current bill plan details.sms NBP to 121 to get details of newBill plan offerings. I sent NBP to 121, in response in got an sms having details of various new offerings out of which I wanted details of Simple 149 the code for which is SP 149. I did not get any information of the plan, however in half an hours time my inbox received 4-5 sms saying "Thank you for subscribing to Hello tunes/Astrology service/Airtel missed call Alert Seva/Airtel Radio/animations etc. and that you have been charged for the same.

This is to bring to everybodys notice that I have not subscribed to any of these services nor do I intend to pay for them. This is some fault in their software which they need to repair. Hope fully I will not be subject to trauma of moving from office to office to resolve this matter. Their customer care numbers are not approachable from my numbers as I have a Retailer plan. This is the only way I can put forward my grievances to the company and to consumer forums .

I am trying to lock outgoing from my airtel landline for the past one week.but it does not works...

my k.s.n.raju my mob no:[protected] iam using this number from past 4 years as i wanted this number to be converted to prepaid i have settled all my dues on 2392009 and on 2592009 they have issued me a new prepaid sim card on the same number with a receipt by collecting RS 300 with an advance recharge of RS 100. but on 28102009 i found out that the number was alloted to somebody else. after visiting their respective officers no action was taken and it was causing me a lot of distress to my bussiness and even approached consumer forum and i found that supreme court ordered a separate tribunal to be set up for complaints against telecommunication companiesand that is yet to set up in banglore so its causing me a lot of problems and distress please kindly help

I have been asking for details and reasons for debit of Rs.4404.40 x5 ( 22222/-) times entered in your record but no answer is coming to me on what grounds the same entries have been caried out in the span of 10 minutes. I have been told that it is on account of GPRS but I fail to understnd how same amount of data can be downloaded in 10 minutes times causing the same amount usage in five entries. Further I had no equipment to use such data all along.

I have written to Airtel several times but tey are only threatening to disconnect but have no answer. I have already deposited Rs.10000/- as an adance in order to keep my services working and have further been paying all their bills on normal usage. The answer from Airtel is awaitd.


I have already asked them to answer in 7 days or I will be taking the recource of moving to consumer forum. I am getting threats of disconnection and if you disconnect you would be doing so at your risk. Against the bill no.[protected] dated 25 10 2009 for the charges incurred during 23 09 2009 to 22 10 2009 Rs. 2245.02 I have already paid vide cheque no. 705857 on PNB dated 02 11 2009.

Kindly order Airtel to come out with facts and they should stop harassing customers in this manner



You are once again reminded to give me the answer on the debits as shown above.

i have not activated this service,but unfortunately it has been activated.i am irritating from this. so please deactivate this service.my mobile no is [protected]

Immediately deactive service ,i have also receiving messages from 57272. Do not send any messages from this number to me.

Please confirm the same that you are deactivating the above,


Regards
Somnath
[protected]

I inquired for an Airtel broadband connection on September 10th 2009.

Guys from Airel were very good...they called me up and got the proper address, did a feasibility study and said "Two ports are available" . They came to my house and collected all the required details and a cheque for Rs 2247/-. I applied for this connection in my wife's name. Once Cheque was encashed I started to see the real color of Airtel. Hey man they are terrible...they are inhuman...they are extraordinary cheaters...


Once cheque got en cashed, some one from Airtel called me up and told me that Main line has got choked and we will not be able to give broadband connection and you will receive your cheque in a week. Week became month and after consistent fights with customer care, I got a cheque in the name of my wife. I was relieved..... but it stayed like that for only two days since I realized that my wife's name in cheque is incorrect. Her initial was mentioned as "S" instead of "R"....

Again one more saga of getting cheque in correct name started . I called up Airtel customer care and informed about the same problem. They asked me to return cheque in a near by Airtel customer care centre and get the Acknowledgment...you will get corrected cheque in a two or three days.

I have returned the cheque on 15th October, today is 3rd November and I have not received any cheque till date. I have escalated it to next level in customer care... No use...They are not even thinking of returning back my money... They always give a number of person called Ajay, 41115338. This I***t never picks up the phone or it is always engaged...

I went through lot of complaints in net and it seems Airtel is running a scam to loot money from people. A better way to cheat and a better way to make money...

Dear Sir,

I am a customer of Bharti Airtel Limited. We have a unit in okhla phase 1, in the name of Regent Automobiles Pvt. Ltd.
Last 2 week back, Airtel changed our static ip without any information. Static ip is used for conectivity of our okhla unit to the General Motor part at US. Now this connectivity failed for last 3 weeks. When we approch to the Airtel they said sorry. But till the date they have not provide any responsible person's contact number so that we can call him and know about the progress of Airtel about the connectivity.

Our lot of business suffer due to Airtel Mis-management. What i would respond to our US team, that our ISP can change the static ip without inform to the client.

Each time i call the customer care they given me a specific time to resolve the problem. But next day they have only one answer - sorry.

I am not understand what kind of service provider of Airtel in india.

We are using Airtel Landline, DSL line and Point to Point connectivity in different location in Delhi NCR. If we are getting such type of service through Airtel then i am unable to know what kind of service Airtel provide to residance client.

I am talk to ms. Jeena, Soji, Kailash, etc. each one take details again and again and repeated answer sorry. Provide me landline number[protected] Mr. Gurmeet Singh who is always unavailable.
Site Engineer never respond in mobile.

I request anyone who can have help me or provide facility to me to teach Airtel for their 3rd Class Service in India.

Regards

Naveen Chandra
Regent Automobiles Pvt. Ltd.]
D-12, Okhla Phase 1, New Delhi
Ph. [protected], [protected]
Account Number : 10788101

I am receiving SMS from http://203.115.112.5/ and its complete add may be http://203.115.112.5/modeloftheday/xHtml/daywiselk.aspx?comicid=1
I am not aware of what is happening & how? My cell is being used by my all family members, so I don't want such models. So plz unsubscribe it. Probably it is comming fron Airtel live. Thanking you.

Sir,
My name is Devendra. D. Punwatkar And I lived in Nagpur (M.S). I reapet same Camplate Because before last 4 days as per telephonic disscussion with Mr.Kamal & Mr.Sagar .That Person said to me Your Download services has been deactive today.But till date services not to be deactivate and deduct Rs.15/-.And now message are in my cell Your Bollywood fusion serveices renew after two days. So What i do.Mr.Sagar told me Unnecessary deduct amount refund on my account.
So Kindly request to you Please deactivte Download services on my Cell.
Download services has been 1.Fusion lounge - Best Model 2.Bollywood Fusion 3.Airtel Radio.

My Cell No. [protected].

Hi,

Sir/ Madam

I Jagriti Prasad resident 203 Pocket B5 Sec7, Rohini, New Delhi, had applied for
Broadband and Telephone connection on 08 oct 07 FORM NO.-D781139 which was
never installed .
I got a phone no. for the person responsible for installing broadband
connection in my area name Shadab Ali (ph.[protected]) when called said
there are limited connections available and asked his subordinate Deepak
(ph.[protected]) to call me for the formalities. On 08 Oct 07 when i applied
for the connection filling FORM NO.-D781139 paid Rs.850 in cash. On 09 Oct
07 they said the connection cannot be installed as they don’t have the
working port. As the port was not working connection was not installed.
I told them to cancel the connection and refund the money paid in cash (Rs.
850). I spoke to Shadab Ali, he said you will receive the cheque in yoyr name in 60
days, after waiting for 60 days when i called them they told that the cheque
was mailed on 06 nov 07 and was received by some lady named Pushpa at my
address there is no one named Pushpa at my address. I called the
customer care they told me the request no. for refund is 2654928 and will
check into the matter. I have not received any response from them till
date.I have also sent them a e mail regarding the same concern on 12 march 08 got a confermation e-mail from Mazhar Hakim (customer care) with the complaint registration number as 4575026.
I have not received the refund till date. I think this is some kind of scam
run by Airtel Bharti.
I think this is harrasment of consumer and after following for all these day i know feel
that, i am liable to get the refund for the money for the connection i applied for moreover,
i want a written apology letter from Airtel for the inconvenience and compentation for my time
and mental harrasment.

I hope that the need full step will be taken to resolve this issue.

Thanks & Regards,

Jagriti Prasad
[protected]

Sirs,

I append below the previous complaint against M/s. AIRTEL and their response thereto, stating that the issue has been resolved.

I regret to state that the issue has not yet been resolved.

I got a call from Mobile No.[protected] on[protected] at 12:01:27 p.m. from a person said to be from Airtel that the incoming calls would have not been delivered due to congestion and assured that he would solve the problem, the same day. He did not prefer to identify himself, despite calling for his name and designation.

1) This transpires that Airtel is failing because of their inability to handle congestion.

2) Their assurances are just face saving.

3) Mr. Kamal Singh's response for the complaint lodged through this platform is not valid, since the state of affairs remains the same till now.

4) I list out hereunder the messages sent/received to/from Airtel to the extent I could preserve on my mobile phone with regard to Miss Call Alerts.

a) Our message to No.54321 reading, 'Mca start' delivered to Airtel on 08-10-09 at 14:57:50 (This is to get Miss Call Alert Service activated).

b) Response from 54321 (Airtel Message Centre[protected] received on 08-10-09 at 14:57:51, reads, "Your Request for Activation is under process. Thank you."

c) Airtel Message from 54321 Airtel Message Centre[protected] received on 08-10-09 at 15:22:56 reads, "Welcome to Airtel Missed
Call Alert Service, your service will get activated in 24 hours. You will be charged Rs.15/Month. To deactivate dial *321*883#"

d) I continued to get the miss call alerts and therefore approached the nearest Airtel Office near Karkhana (Picket / Secunderabad Club), who tried to resolve the issue by contacting their supporting office elsewhere
and in the process sent three SMS messages (MCA ACTIVATE) from my own Mobile to 52212 and 52121 on 20-10-09 at 17:11:51 p.m., 17:12:07 p.m. and 17:13:09 respectively. I was then assured of resolving my problem within 24 hours again. (This is the second such assurance).

e) I am listing out hereunder the No. of Missed Calls as per Airtel Messages to the extent I could preserve on my mobile phone:

Message Date Time of Message No. of Missed Calls

[protected] 19:09:10 1
[protected] 18:45:39 3
[protected] 18:31:28 1
[protected] 20:28:05 3
[protected] 21:09:34 3
[protected] 18:30:28 3
[protected] 18:29:21 3
[protected] 17:58:39 1
[protected] 15:16:27 1
[protected] 12:49:46 1
[protected] 13:44:32 2
[protected] 12:55:37 1
[protected] 14:27:27 2
[protected] 13:38:01 2
[protected] 12:07:14 3
[protected] 20:04:07 3
[protected] 18:20:20 3
[protected] 16:47:09 3

(The message reads as, "You missed ___ calls. Never miss a call again. Activate Missed Call Alert Service at just Rs.15/month. SMS <MCA START> to 54321 or Dial *321*881#")

5) Airtel is deficient in providing professional service, not caring for the
customer complaints and also trying to exploit public by charging Rs.15/- to give details of missed calls, instead of giving the calls directly. Why should a customer be penalised if there is congestion in Airtel's network. Let them improve.

6) I have kept Bharati Airtel in high esteem all these years, and now the situation is different.

Let prudence prevail with Airtel.

V N V Radha
Dt.[protected]:41 p.m.


AIRTEL-PREPAID-[protected] Complaints - AIRTEL IS GIVING MISCALL ALERTS INSTEAD OF PROVIDING CONNECTION
View all AIRTEL-PREPAID-[protected] complaints
AIRTEL-PREPAID-[protected]
Posted:[protected] by V N V Radha Send email

AIRTEL IS GIVING MISCALL ALERTS INSTEAD OF PROVIDING CONNECTION
I reproduce copy of my e-mail sent to [protected]@airtelindia.com the contents of which are explicit. I had on[protected], approached your Airtel Office at Karkhana, Secunderabad, also, who in turn contacted your local office and assured that the service sought for would get activated within 24 hours, but of no avail till now, even after 3 days. In this connection, I received an SMS from you with reference No.[protected] dated 20-oct-2009 at 22:29 hrs.

If you verify your records, I am subscribing to my Airtel Connection No. [protected] for about 10 years and the attention you are showing to such an old customer is ridiculous.

I quote my earlier e-mail here:

"--- On Sat, 17/10/09, V N V RADHA <[protected]@yahoo.co.in> wrote:


From: V N V RADHA <[protected]@yahoo.co.in>
Subject: [protected]
To: [protected]@airtelindia.com
Date: Saturday, 17 October, 2009, 8:08 PM

Sirs,

I have opted to send missed call list as far back as on[protected] and have been informed through your SMS stating "Wlcome to AIRTEL Missed Call Alert Service. Your service will get activated in 24 hours. You will be charged Rs.15 per month. To deactivate dial *321*883# - Message Centre [protected]" sent : 08-oct-2009 15:22:56 hours.

2. I deeply regret to state that you have not so far initiated the service opted for. Further I continue to receive your missed call prompts.

3. One more most objectionable thing I have noticed is that, instead of giving me the required connection to the caller, you have resorted to this unwarranted practice.

4. How can you expect me to be happy with your service?

V N V Radha (Insurance Agent)
`Ramchandra Sadan', Plot no.2,
Indraprastha, Transport road,
Secunderabad-500 009-A.P.
INDIA"

Please look into the matter urgently.

Your unethical practice of giving false missed call alerts every day instead of providing necessary connection promptly is viewed as harassment. You may appreciate that as an insurance agent, the calls are very important for me and not giving connection at the appropriate time will result in financial loss and loss of reputation for me. This prompts me to take up the matter to Consumer Forum / legal action.

Awaiting immediate response,

Yours sincerely,
V N V Radha
[Complaint comments] Read comments [Complaint comments] Add a comment

Comments
8 days ago by V N V Radha [send email]
Sirs,

I intended the complaint should get addressed to M/s. Airtel but sent the same inadvertently.

As I had opened too many windows, I did not notice that I was addressing to Indian Consumer Complaints Forum.

But my grouse against M/s. Airtel stands unaltered. I, therefore, request the Forum to please appreciate the difficulties faced by me due to poor response from M/s Airtel.

With due respects,

V N V Radha (Compalinant)
8 days ago by Airtel_presence [send email]
Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,


Kamal Singh
Airtel Customer Service Team
3 days ago by Airtel_presence [send email]
Dear Customer,


I would like to inform you that your concern listed on 23th October, 2009 has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to [protected]@airtel.in


Regards,


Kamal Singh
Airtel Customer Service Team

Sir, i had recieved a message saying that, Thanks for subscribing Airtel Radio Service. You will be charged Rs 30. Last month also Rs30 got deducted for this Sir, i kindly request you to please deactivate this service on my number 987224o774.

please deactive/unsubscribe http://www.m.frenzochat.com from my mobile my mobile no. [protected] i have already contact on costomar care but they are not deactive my service so plz deactive my frenzo chat
with regards

1.There is a long delay if a call made to customer care and wanted to talk to customer care executive.They are not picking the call.
2.My sim was blocked without any previous warning or information.Suddenly at a morning the sim was blocked and I am not even able to recieve the call.Even it should not happen with corporate customers.
3.When calling to airtel technical support 12118 the call is disconnects with an automated response i.e. welcome to airtel and thankyou for calling and if iam calling to customer care regarding the same ,the excuse is the Server is down etc.....??

Waiting for acceptable response from airtel.

My mobile no. is [protected], My Airtel Sim Card gives message in my mobile hand set as " Sim Card Broken" and Incoming and Outgoing has been stopped from that number.

Actually Sim Card is not Physically BROKEN neither there are any scratches found on the Sim, suddenly this disfunction started from the Sim.

Airtel says they will replace my Sim but will charge Rs.50/- from me as this Sim is not working.

My Question is why I should pay Rs.50/- for replacement of Sim, as this fault is of Company's Sim which is not working by its default.

They should replace me free of charge.