[Resolved] Airtel — Vriti Infocom being total frauds and Airtel its a mistake doing business with them. | |
Hi, I applied for Airtel DTH through Vriti Infocom. I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom and he stayed online with me till i transferred money from my online account. he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves. But its been 2 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails. I am affraid that they might have cheated me and taken my money. Whatever they do but they have lost my trust. and now I am really regretting my decision of going for Airtel DTH. No company should make false claims if they can't stand upto them. and Airtel how can you let such people indulge in your business and destroy your reputation. I won't be recommending Airtel DTH to any one. and Vriti people are fraud... Don't get stuck with them. [protected][protected][protected][protected][protected][protected][protected] My Details: Name * Damanjeet Banga Your Form Reference Number is 2113658. Please quote this number in all future references. You have to make a payment of Rs. 4200.0 (This includes all taxes, less the special discount offered by us). towards buying the product Gold Pack. [protected][protected][protected][protected][protected][protected][protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 15 Comments | |
Comments
Airtel DTH Complaints - Vriti Infocom being total frauds and Airtel its a mistake doing business with them.
Vriti Infocom being total frauds and Airtel its a mistake doing business with them.
Hi,
I applied for Airtel DTH .I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom .He called me ten times to get the money and once I gave hi the money he didnot even give me a bill. I got a bill on third day after requesting him/calling him 5 times .
He promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.
But its been 7 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.
Mr. Punit Saxena is the incharge here and he has stopeed taking my calls too.
I am affraid that they might have cheated me and taken my money (4040/-).
I have completely lost trust in AIRTEL DTH and i m regretting my decision of chosing them. No company should make false claims if they can't stand upto them.
I won't be recommending Airtel DTH to any one.When i call DTH customer care I keep waiting for 10-10 mins and my call is kept on hold and no customer care representative responds.
DONT GET STUCK WITH VRITI. DONT GET STUCK WITH AIRTEL DTH too.
Japinder
Vriti Infocom being total frauds and Airtel its a mistake doing business with them.
Hi,
I applied for Airtel DTH .I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom .He called me ten times to get the money and once I gave hi the money he didnot even give me a bill. I got a bill on third day after requesting him/calling him 5 times .
He promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.
But its been 7 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.
Mr. Punit Saxena is the incharge here and he has stopeed taking my calls too.
I am affraid that they might have cheated me and taken my money (4040/-).
I have completely lost trust in AIRTEL DTH and i m regretting my decision of chosing them. No company should make false claims if they can't stand upto them.
I won't be recommending Airtel DTH to any one.When i call DTH customer care I keep waiting for 10-10 mins and my call is kept on hold and no customer care representative responds.
DONT GET STUCK WITH VRITI. DONT GET STUCK WITH AIRTEL DTH too.
Japinder
I have also baught AitTel digital TV from Vriti Infocom Pvt. Ltd. B-70, Sector-63, NOIDA - 201307 (UP) Tel:[protected], Fax:[protected] [protected]@vriti.com Web: www.vriti.com on 9th June 2010 in Rs 1590.00 but it is not intalled yet. I mailed to Vriti and airtel but no response has recieved. I faxed to vriti but no reply by vriti and phone number of vriti is not responded. I realy cheated by Vriti and airtel
A N Rawat
A N Rawat
Yes, I do agree with statement above.
Even i have purchased a Airtel DTH connection from Vriti Infocom Pvt. Ltd. ( B-70, Sector-63, NOIDA - 201307 (UP) Tel:[protected], Fax:[protected] [protected]@vriti.com Web: www.vriti.com )
Set Top Box got installed at my place on 3-Aug-2010. but till date it didnt got activated.
Even i talked to Customer Care and all concerned persosn regarding the issue. But as said i got "No response".
Look like they are not interested in Customer queries at all.
Also, I tried to connect to Vriti Infocomm office but got no response from them.
Best part i have seen in Airtel Service is 'No one is ready to take the responsibility'. Every one is transferring the call to other Department and at last I get the response that It is not the concerned Department.
I have the Cash payment reciept and also I have got my Customer ID but still Customer Care is saying that we cannot log any complaint againt this. Isn't that sound wierd.
Lets Hope if Consumer Forum can help me resolve the issue.
Anyways Guys ...request you all ...Please DO NOT GO FOR AIRTEL DTH at all.
Look like Airtel DTH is just a Fraud and nothing more than that.
Thanks,
Amit Singh
[protected]
Even i have purchased a Airtel DTH connection from Vriti Infocom Pvt. Ltd. ( B-70, Sector-63, NOIDA - 201307 (UP) Tel:[protected], Fax:[protected] [protected]@vriti.com Web: www.vriti.com )
Set Top Box got installed at my place on 3-Aug-2010. but till date it didnt got activated.
Even i talked to Customer Care and all concerned persosn regarding the issue. But as said i got "No response".
Look like they are not interested in Customer queries at all.
Also, I tried to connect to Vriti Infocomm office but got no response from them.
Best part i have seen in Airtel Service is 'No one is ready to take the responsibility'. Every one is transferring the call to other Department and at last I get the response that It is not the concerned Department.
I have the Cash payment reciept and also I have got my Customer ID but still Customer Care is saying that we cannot log any complaint againt this. Isn't that sound wierd.
Lets Hope if Consumer Forum can help me resolve the issue.
Anyways Guys ...request you all ...Please DO NOT GO FOR AIRTEL DTH at all.
Look like Airtel DTH is just a Fraud and nothing more than that.
Thanks,
Amit Singh
[protected]
VERT True (Vriti Infocom Pvt. Ltd. ( B-70, Sector-63, NOIDA ) is a big Cheat. He never instals in in time.
POOR SERVICE.
BIG CHEAT.DOn't Purchase any thing from him
POOR SERVICE.
BIG CHEAT.DOn't Purchase any thing from him
Bharti Infocom Airtel — recharge not activated
my mobile number [protected] which is an add on number with a bada gup shup plan with a monthly rental of Rs 250 per month. we have been continuos in contact with airtel service providers from january 19 th 2010, so as to deactivate our bada gup shup plan and change our post paid billing to prepaid one. For this we have even given Rs 100 advance as a recharge service on 19 th january 2010 and cleared till that day billing also with all the formalities which they asked .we even have the receipt with number 2826. We are visiting their office 3 - 4 times and many calls ,but no action till day i.e 16th august has been taken. they say we have no records and we will not do anything.Please take this matter seriously .I want my money back which is being unnecessarily charged Rs 250 per month from jan to august that amounts to Rs 2000 + Rs 100 recharge month. I never expected this from Bharti infocom for such a small amount . Please refund my money as soon as possible.Please dont harass us and i hope you will take strict action against this.contact us on [protected] , [protected] number
i paid to verti infocom rs.3000/- for airtel dth services. on 23 rd august10 .they promised install the dth on very next day.. now today is 25th there is no communication at all from their side . i enquired about it they give non satisfactory answer. my name is kishor kumar jha, rece no. 3958 dated 23/08/10
Airtel dth thru vriti infocom pvt ltd — Non receipt of set top box installation so far
On 6th Sep 2010 I received sms msg " Hello airtel dth this is to inform you that airtel is giving you a digital settop box to your mobile No absolutely free Please login www.airteldigitaldish.com" In response to my logging I received an email to give my details and vritiinfocom site opened and i receive airtel dth packs offers. I chose economy pack offer in which I have to receive free set top box free installation and 4 month subscription of airtel economy pack consisting 165 channels. I deposited thru netbanking Rs 1600- on 9th September. Vritiinfocom product ID 8025 Reference Form No.2626651 Vritiinfocom contact person was Brajendra Kumar L/L No.[protected] Mob No.[protected] email ID ; brajendra.[protected]@vriti-interactive.com Dear customer,Thanks for showing interest in Airtel Digital Tv.It gives us great pleasure to welcome you on Airtel DTH network.
AIRTEL DTH for
MPEG-4 DVB S2 technology for the best picture and sound
Free Installation
Free Home Delivery
Free Radio channels and Universal Remote
12 months warranty
Payment Link
http://offers.connectindia.in/checkout.htm
choose BillDesk for credit card and
CC Avenue for Debit Card, Netbanking, Itz Card,American Express
(citi bank secured services)
Product ID is 8025
after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.
for any help feel free to call me on[protected] or mail to me at same e-mail ID.
Rs.1590 New Value Pack Offer
3 Months New Value Pack Subscription and FREE Installation
Get any 1 FREE Regional Top Up mentioned below
Select 1 from - Zee Marathi(1), Zee Bengali(1) Or Punjabi Plus(3)
Punjabi Plus Top Up includes 3 channels - ETC Punjabi, Chardikala, Zee Punjabi
FREE installation
Also includes 4 PPV (Pay Per View) Movie Channels
Includes free(3) and paid(3) games channels
Rs.1600 Economy Pack Offer - Website Special
4 Months Economy Pack Subscription and FREE Installation
Get any 2 FREE Regional Top Up mentioned below
Select 2 from - Zee Talkies (1), Zee Marathi(1), Bengali Top Up(3), Punjabi Plus(2)
Punjabi Plus Top Up includes 2 channels - ETC Punjabi, Zee Punjabi
Bengali Top Up includes 3 channels - Star Ananda, Star Jalsha, Zee Bengali
Also get 6 PPV (Pay Per View) Movie Channels - Hindi (3), English (2) and Regional (1)
Games include free(3) and paid(3) games channels
Free Installation
I deposited Rs 1600 on 9th Sept now neither brajendra kumar is picking my telephone nor they have provided airtel dth installation etc so far. Please do the needful
Hi,
I applied for Airtel DTH through Vriti Infocom.
I showed some interest on a airtel DTH website. and next morning I was contacted by an agent from Vriti Infocom and he stayed online with me till i transferred money from my account. he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.
But its been 5 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.
I am affraid that they might have cheated me and taken my money.
Whatever they do but they have lost my trust. and now I am really regretting my decision of going for Airtel DTH. No company should make false claims if they can't stand upto them.
and Airtel how can you let such people indulge in your business and destroy your reputation.
I won't be recommending Airtel DTH to any one.
I applied for Airtel DTH through Vriti Infocom.
I showed some interest on a airtel DTH website. and next morning I was contacted by an agent from Vriti Infocom and he stayed online with me till i transferred money from my account. he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.
But its been 5 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.
I am affraid that they might have cheated me and taken my money.
Whatever they do but they have lost my trust. and now I am really regretting my decision of going for Airtel DTH. No company should make false claims if they can't stand upto them.
and Airtel how can you let such people indulge in your business and destroy your reputation.
I won't be recommending Airtel DTH to any one.
Airtel DTH — FRAUD BY AIRTEL DTH (VRITI ) PURCHASE DON'T GIVE ANY REQUEST ONLINE AND DONT BUY AIRTEL DTH
Hi,On 6TH MAY i have shown interest in to Buy Airtel Dth on Airtel DTh website, so received call on 7th May at 12.56 noon I have booked a Airtel DTH through details given below as I have showed online request for contact , after making the payment I received a confirmation message that it will be get installed on 8th May at 12pm but I have not received any call regarding this and it has not been installed, I have also contacted coustomer care regarding this but no proper information provided me, after making paymnet I am struglling to get the installation at my point. I also got the customer ID as sms that is [protected]
I AM STRUGGLING FOR THIS AND NO CONFIRMATION FROM AIRTEL AND VRITI(ONLINEDELAS.IN) SIDE.
I am Mr Nageswar Rao.K, from Pune.Purchased Airtel DTH
online . Paid 1490/- by cash on[protected]. BILL NO 12607 dated
04/05/11. to a collection boy( mobile no. [protected]) and got a bill
in the name of Vriti infocom Noida. and got assurance that I will
get Dish connection by 05/05/11. Till date no had come to me or
telephoned me regarding this. Serving in Defence I applied two days
leave and waiting at home for fitment by your guys.
Five days past, hope I was conned, cheated by VRITI
(Noida) in name of Airtel. After reapeted reminders to your call
center and noida office( please check calls made to your call center
by my mobile number[protected]
I was fed up and made myself towards cyber crime police
pune office for complaint through our office, with all made call
logs to Airtel customer care and noida vritiinfocom and receipt of
payment.Airtel is very reputed company and it was degraded by this
Vriti people. And it throws bad light over Airtel and downs the repo
and decorum to people. Immediately I made up my mind to blogg this
to all my entire defence circles about this cheating.
K nageswar rao
varshik.[protected]@gmail.com
[protected]
online . Paid 1490/- by cash on[protected]. BILL NO 12607 dated
04/05/11. to a collection boy( mobile no. [protected]) and got a bill
in the name of Vriti infocom Noida. and got assurance that I will
get Dish connection by 05/05/11. Till date no had come to me or
telephoned me regarding this. Serving in Defence I applied two days
leave and waiting at home for fitment by your guys.
Five days past, hope I was conned, cheated by VRITI
(Noida) in name of Airtel. After reapeted reminders to your call
center and noida office( please check calls made to your call center
by my mobile number[protected]
I was fed up and made myself towards cyber crime police
pune office for complaint through our office, with all made call
logs to Airtel customer care and noida vritiinfocom and receipt of
payment.Airtel is very reputed company and it was degraded by this
Vriti people. And it throws bad light over Airtel and downs the repo
and decorum to people. Immediately I made up my mind to blogg this
to all my entire defence circles about this cheating.
K nageswar rao
varshik.[protected]@gmail.com
[protected]
Vriti Infocom being total frauds and Airtel its a mistake doing business with them.
Hi,
I, Ankit Bansal here from hyderabad applied for Airtel DTH through Vriti Infocom.
I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom and he sent a collection agent who collected the money and gave me the receipt with no 13364 he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.
But its been 2 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.
I am affraid that they might have cheated me and taken my money.
Whatever they do but they have lost my trust. and now I am really regretting my decision of going for Airtel DTH. No company should make false claims if they can't stand upto them.
and Airtel how can you let such people indulge in your business and destroy your reputation.
I won't be recommending Airtel DTH to any one.
and Vriti people are fraud... Don't get stuck with them.
Ankit Bansal
[protected]
Hyderabad - 5000039
Hi,
I, Ankit Bansal here from hyderabad applied for Airtel DTH through Vriti Infocom.
I showed some interest on a airtel DTH website.. and next morning I was contacted by an agent from Vriti Infocom and he sent a collection agent who collected the money and gave me the receipt with no 13364 he promised that an Airtel Engineer will come in the evening and install Airtel DTH and also activate it before he leaves.
But its been 2 days now. No one has come to me. Vriti people do not answer my phone call neither do they reply the emails.
I am affraid that they might have cheated me and taken my money.
Whatever they do but they have lost my trust. and now I am really regretting my decision of going for Airtel DTH. No company should make false claims if they can't stand upto them.
and Airtel how can you let such people indulge in your business and destroy your reputation.
I won't be recommending Airtel DTH to any one.
and Vriti people are fraud... Don't get stuck with them.
Ankit Bansal
[protected]
Hyderabad - 5000039
Hi
I have order online for Airtel DTH on 4th of October 2011 but nothing has happened yet(October 20th 2011). I have called and email Airtel DTH so many times but no action. Please see mail chain below.
I have paid online 4299.00 INR via my ICICI Credit card .
Please help me to handle this issue.
You can write to me @ [protected]@gmail.com
Best Regards,
-Madhu
-----Forwarded by Madhu on 10/20/2011 08:04PM -----
To: [protected]@airtel.in, [protected]@airtel.in
From: Madhu/
Date: 10/20/2011 07:57PM
Subject: Fw: Re: URGENT :: Information Required under Right To Information
-----Forwarded by Madhu on 10/20/2011 07:56PM -----
To: [protected]@in.airtel.com
From: Madhu
Date: 10/20/2011 07:34PM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Harpreet,
There is no action from your side, please either return my money or send DTH as soon as possible.
Please provide me any contact number of your manager so that i can discuss my issue. I have called customer care so many time but no action so provide me any direct number of any manager.
Best Regards,
-Madhu
[protected]@in.airtel.com wrote: -----
To: Madhu
From: [protected]@in.airtel.com
Date: 10/19/2011 10:14AM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Customer,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding instalation issue.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that as per our telephonic conversation with you on mobile number[protected]xxxx dated: 19th October 2011 we have forwarded your request to concerned team and you would be contacted at the earliest.
We look forward to a long and fruitful association with you.
Regards,
Harpreet Kaur
airtel digital TV
Know more about airtel digital TV
* Please keep your set top box switched on/standby mode for 30 mins while recharging, changing of package/ top up and booking a movie for seamless viewing of services.
* Registered telephone number/Address updation takes 24 hrs in system/website.
* You can know your customer ID through the menu option available on airtel digital TV.
* In case you get error code 6, please sms HR to 54325/[protected]** from registered mobile number and ensure that your set top box is on/standby mode for the next 30mins.
Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof
Madhu
10/18/2011 11:19 AM
To
[protected]@in.airtel.com
cc
Subject
Re: URGENT :: Information Required under Right To Information
P Please do not print this e-mail unless it is absolutely necessary P
Dear Sir/Madam,
I am still waiting for my DTH, I have placed order on 4/10/2011. Please install by DTH by Today end of the day or please refund my amount so that I can take some other connection.
It is more than 15 days now but no installation but your customer care executive said it will be installed in 24 to 48 hours on 4th when I order the DTH...
It is my request please solve this issue ASAP otherwise I would like to take help from consumer court to deal with it and my mentally frustration and inconvenience created by Airtel DTH.
Best Regards,
-Madhu
[protected]@in.airtel.com wrote: -----
To:
From: [protected]@in.airtel.com
Date: 10/13/2011 01:40PM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Customer,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding installation.
We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with
you on mobile number 981800xxxx dated: 13/10/2011, we have forwarded your
request to concerned team and you would be contacted at the earliest.
We look forward to a long and fruitful association with you.
Regards,
Deepti Nigam
airtel digital TV
Know more about airtel digital TV
Now watch Ready @ just Rs. 40 on Channel No. 155. To watch today, SMS
"BOOK 155 to 54325" from your registered telephone number. BSNL/MTNL
customers can SMS BOOK 155 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
In case you get error code 6 after recharging your account, please sms
HR to 54325/[protected] from registered mobile number and ensure that
your set top box is on for the next 30 mins.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof
Madhu To
[protected]@in.airtel.com
]
Subject
10/11/2011 12:44 Re: URGENT :: Information Required
PM under Right To Information
P Please do not print this e-mail
unless it is absolutely necessary P
Dear Subhash,
There no installation yet, please update me when you people will send STB
and installed it.
I think now there are more than 170 hours now but no installation but you
customer care executive said it will be installed in 24 to 48 hours...
Best Regards,
-Madhu
[protected]@in.airtel.com wrote: -----
To: Madhu
From: [protected]@in.airtel.com
Date: 10/09/2011 12:06PM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Customer,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding installation issue.
We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with
you on mobile number[protected]xxxx dated: 09/10/2011, we have forwarded
your request to concerned team and you would be contacted at the earliest.
We look forward to a long and fruitful association with you.
Regards,
Subhash Prashad
airtel digital TV
Know more about airtel digital TV
Now watch Ready @ just Rs. 40 on Channel No. 155. To watch today,
SMS "BOOK 155 to 54325" from your registered telephone number.
BSNL/MTNL customers can SMS BOOK 155 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie
for seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
In case you get error code 6 after recharging your account, please
sms HR to 54325/[protected] from registered mobile number and ensure
that your set top box is on for the next 30 mins.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any
mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers
need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be
responsible if this email message is used for any indecent, unsolicited or
illegal purposes, which are in violation of any existing laws and the same
shall solely be the responsibility of the sender and that Bharti Telemedia
Ltd. shall at all times be indemnified of any civil and/ or criminal
liabilities or consequences thereof
Madhu
< .com> To
[protected]@airtel.in
cc
10/07/2011 02:03 PM
Subject
URGENT :: Information Required
under Right To Information
P Please do not print this e-mail
unless it is absolutely necessary P
Dear Sir/Madam,
I entered a query regarding buying a new DTH connection on Airtel web site
on 3rd Oct'2011 and I got the call from from airtel office on 4th October
and customer care executive explained me the I need to pay 4299 for my new
DTH connection and it will be installed between 24 to 48 hours. Based on
customer care executive statement I have order the product(Airtel HD STB
with recorder) on 4th October 2011 around 11:00 AM in the morning using my
ICICI Bank Credit Card(ending with XXX2002). He had taken all the
information about my transaction like trasation reference number, amount,
etc and gave a commitment that it will be installed with in 24 to 48
hours.
But till now nothing has been done. I have called Aittel customer care
many time but every time executive gave me new time but nothing happened.
Can you please provide me information if you people can not installed on
time then why you people gave wrong statements on phone to get new
customers.
Transaction detail(I have also attached the screen shot of website where I
pay the money):
04/10/201 74568221277150091400184 VRITIINFOCOM-BILLDESK Rs. 4, 299.00
1 (DR)
NOTE: my register mobile number with Airtel DTH account is +91
981-800-xxxx
If you have any query, please feel free to call me @ +91 981800xxxx
Best Regards,
-Madhu
I have order online for Airtel DTH on 4th of October 2011 but nothing has happened yet(October 20th 2011). I have called and email Airtel DTH so many times but no action. Please see mail chain below.
I have paid online 4299.00 INR via my ICICI Credit card .
Please help me to handle this issue.
You can write to me @ [protected]@gmail.com
Best Regards,
-Madhu
-----Forwarded by Madhu on 10/20/2011 08:04PM -----
To: [protected]@airtel.in, [protected]@airtel.in
From: Madhu/
Date: 10/20/2011 07:57PM
Subject: Fw: Re: URGENT :: Information Required under Right To Information
-----Forwarded by Madhu on 10/20/2011 07:56PM -----
To: [protected]@in.airtel.com
From: Madhu
Date: 10/20/2011 07:34PM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Harpreet,
There is no action from your side, please either return my money or send DTH as soon as possible.
Please provide me any contact number of your manager so that i can discuss my issue. I have called customer care so many time but no action so provide me any direct number of any manager.
Best Regards,
-Madhu
[protected]@in.airtel.com wrote: -----
To: Madhu
From: [protected]@in.airtel.com
Date: 10/19/2011 10:14AM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Customer,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding instalation issue.
Please accept our apologies for the inconvenience faced by you.
We would like to inform you that as per our telephonic conversation with you on mobile number[protected]xxxx dated: 19th October 2011 we have forwarded your request to concerned team and you would be contacted at the earliest.
We look forward to a long and fruitful association with you.
Regards,
Harpreet Kaur
airtel digital TV
Know more about airtel digital TV
* Please keep your set top box switched on/standby mode for 30 mins while recharging, changing of package/ top up and booking a movie for seamless viewing of services.
* Registered telephone number/Address updation takes 24 hrs in system/website.
* You can know your customer ID through the menu option available on airtel digital TV.
* In case you get error code 6, please sms HR to 54325/[protected]** from registered mobile number and ensure that your set top box is on/standby mode for the next 30mins.
Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd. shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof
Madhu
10/18/2011 11:19 AM
To
[protected]@in.airtel.com
cc
Subject
Re: URGENT :: Information Required under Right To Information
P Please do not print this e-mail unless it is absolutely necessary P
Dear Sir/Madam,
I am still waiting for my DTH, I have placed order on 4/10/2011. Please install by DTH by Today end of the day or please refund my amount so that I can take some other connection.
It is more than 15 days now but no installation but your customer care executive said it will be installed in 24 to 48 hours on 4th when I order the DTH...
It is my request please solve this issue ASAP otherwise I would like to take help from consumer court to deal with it and my mentally frustration and inconvenience created by Airtel DTH.
Best Regards,
-Madhu
[protected]@in.airtel.com wrote: -----
To:
From: [protected]@in.airtel.com
Date: 10/13/2011 01:40PM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Customer,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding installation.
We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with
you on mobile number 981800xxxx dated: 13/10/2011, we have forwarded your
request to concerned team and you would be contacted at the earliest.
We look forward to a long and fruitful association with you.
Regards,
Deepti Nigam
airtel digital TV
Know more about airtel digital TV
Now watch Ready @ just Rs. 40 on Channel No. 155. To watch today, SMS
"BOOK 155 to 54325" from your registered telephone number. BSNL/MTNL
customers can SMS BOOK 155 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
In case you get error code 6 after recharging your account, please sms
HR to 54325/[protected] from registered mobile number and ensure that
your set top box is on for the next 30 mins.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile
number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need
to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible
if this email message is used for any indecent, unsolicited or illegal
purposes, which are in violation of any existing laws and the same shall
solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities
or consequences thereof
Madhu To
[protected]@in.airtel.com
]
Subject
10/11/2011 12:44 Re: URGENT :: Information Required
PM under Right To Information
P Please do not print this e-mail
unless it is absolutely necessary P
Dear Subhash,
There no installation yet, please update me when you people will send STB
and installed it.
I think now there are more than 170 hours now but no installation but you
customer care executive said it will be installed in 24 to 48 hours...
Best Regards,
-Madhu
[protected]@in.airtel.com wrote: -----
To: Madhu
From: [protected]@in.airtel.com
Date: 10/09/2011 12:06PM
Subject: Re: URGENT :: Information Required under Right To Information
Dear Customer,
Thank you for writing to airtel digital TV.
This is with reference to your e-mail regarding installation issue.
We sincerely regret for the delay in responding to your mail and
inconvenience caused to you.
We would like to inform you that as per our telephonic conversation with
you on mobile number[protected]xxxx dated: 09/10/2011, we have forwarded
your request to concerned team and you would be contacted at the earliest.
We look forward to a long and fruitful association with you.
Regards,
Subhash Prashad
airtel digital TV
Know more about airtel digital TV
Now watch Ready @ just Rs. 40 on Channel No. 155. To watch today,
SMS "BOOK 155 to 54325" from your registered telephone number.
BSNL/MTNL customers can SMS BOOK 155 to [protected].
Please keep your set top box switched on/standby mode for 30 minutes
while recharging, changing of package/ top up and booking a movie
for seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.
In case you get error code 6 after recharging your account, please
sms HR to 54325/[protected] from registered mobile number and ensure
that your set top box is on for the next 30 mins.
Note: In future to get information about any Airtel digital TV channels or
top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile
number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your
registered mobile number* or SMS BAL <Customer ID> to 54325 from any
mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers
need to send the request to [protected].
*Charges applicable as per the operator
To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood, Hollywood and Regional movies SMS START to 54325
from your registered mobile number*.
DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for
the confidential use of the recipient(s) named above. This message is
privileged and confidential. If the reader of this message is not the
intended recipient or an agent responsible for delivering it to the
intended recipient, you are hereby notified that you have received this
document in error and that any review, dissemination, distribution, or
copying of this message is strictly prohibited. If you have received this
communication in error, please notify us immediately by e-mail, and delete
the original message.
ii) The sender confirms that Bharti Telemedia Ltd. shall not be
responsible if this email message is used for any indecent, unsolicited or
illegal purposes, which are in violation of any existing laws and the same
shall solely be the responsibility of the sender and that Bharti Telemedia
Ltd. shall at all times be indemnified of any civil and/ or criminal
liabilities or consequences thereof
Madhu
< .com> To
[protected]@airtel.in
cc
10/07/2011 02:03 PM
Subject
URGENT :: Information Required
under Right To Information
P Please do not print this e-mail
unless it is absolutely necessary P
Dear Sir/Madam,
I entered a query regarding buying a new DTH connection on Airtel web site
on 3rd Oct'2011 and I got the call from from airtel office on 4th October
and customer care executive explained me the I need to pay 4299 for my new
DTH connection and it will be installed between 24 to 48 hours. Based on
customer care executive statement I have order the product(Airtel HD STB
with recorder) on 4th October 2011 around 11:00 AM in the morning using my
ICICI Bank Credit Card(ending with XXX2002). He had taken all the
information about my transaction like trasation reference number, amount,
etc and gave a commitment that it will be installed with in 24 to 48
hours.
But till now nothing has been done. I have called Aittel customer care
many time but every time executive gave me new time but nothing happened.
Can you please provide me information if you people can not installed on
time then why you people gave wrong statements on phone to get new
customers.
Transaction detail(I have also attached the screen shot of website where I
pay the money):
04/10/201 74568221277150091400184 VRITIINFOCOM-BILLDESK Rs. 4, 299.00
1 (DR)
NOTE: my register mobile number with Airtel DTH account is +91
981-800-xxxx
If you have any query, please feel free to call me @ +91 981800xxxx
Best Regards,
-Madhu
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vriti infocom pvt ltd [ airtel digital tv ] — cheating [ false promise ]
dear siri have bought two airtel digital tv connections at that time their reprasantative told me that there is free goa trip for two persons on each connection two day three nights in hotel four star lunch dinner
train tikits all is total free its all from vriti infocom pvt ltd
but i dont have get still that free trip and not even proper answer from mr taufique head of vriti infocom pvt ltd
i have emaid him many times and try to contect at phone but he avoid me
thank and best regards
naresh p tulsyani
haresh c tulsyani