[Resolved] Airtel — USB modem speed | |
Dear Sir/Madam, I am approaching & writing to you after getting dissatisfied by Airtel technical team as well as your call centre representatives. I would like to tell you about your esteemed organisation’s esteem product. I bought USB Datacard (modem) from Radical communication, Lajpat Nagar-II, New Delhi on 29th March 2008. At the time of purchase I was told by your representative that this card will give you speed of 100kbps. My data card no. is [protected] Since then I am getting internet speed of maximum 2kbps. My compliant no. is 16198265. I have followed up with technical staff on 7070 more than 5 times, but of no use. Every time I get response that this problem is forwarded to the concerned deptt. Initially your technical staff told me that this is an issue with the tower under which I am operating my card. I told your representatives that after buying this card I have visited 4 states in India (Haryana, Delhi, Chandigarh, Karnataka), but everywhere problem is same. So what I can conclude from this – Either the problem is with all Airtel towers in whole over India or your representatives are trying to fool me. In addition I got bill from Airtel for bill period from 29th March to 9th April amounting Rs. 726.06 . I will not pay this bill until my problem is resolved. So kindly look into the matter & provide immediate solution otherwise customer’s will loose their trust on Airtel. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
Date: 11th Mar 09
USB modem speed
Dear Sir/Madam,
I am approaching & writing to you after getting dissatisfied by Airtel
I would like to tell you about your esteemed organisation’s esteem product.
I bought USB Datacard (modem) postpaid (unlimited) from Telephone Consultancy Srvices, Kunal Apartments, Plot No. 5, Sanghvinagar, DP Road, Aundh, Pune - 411 007
on 9th March 2009. My data card no. is [protected] which was changed very next day due to in activation problem and New Data card No. is [protected].
Since then I am getting internet speed of maximum 1 to 2 kbps.
Every time I am trying to ARC on telephone no. 40057901 and [protected] but no body is lifting the phone. Where I am staying the EDGE Airtel range is full.
I am not getting the satisfactory service from Airtel USB Modem
So kindly look into the matter & provide immediate solution otherwise customer’s will loose their trust on Airtel.
Yours faithfully
Arvind Bansode,
Pune
[protected]
USB modem speed
Dear Sir/Madam,
I am approaching & writing to you after getting dissatisfied by Airtel
I would like to tell you about your esteemed organisation’s esteem product.
I bought USB Datacard (modem) postpaid (unlimited) from Telephone Consultancy Srvices, Kunal Apartments, Plot No. 5, Sanghvinagar, DP Road, Aundh, Pune - 411 007
on 9th March 2009. My data card no. is [protected] which was changed very next day due to in activation problem and New Data card No. is [protected].
Since then I am getting internet speed of maximum 1 to 2 kbps.
Every time I am trying to ARC on telephone no. 40057901 and [protected] but no body is lifting the phone. Where I am staying the EDGE Airtel range is full.
I am not getting the satisfactory service from Airtel USB Modem
So kindly look into the matter & provide immediate solution otherwise customer’s will loose their trust on Airtel.
Yours faithfully
Arvind Bansode,
Pune
[protected]
From
Sudarshan Y. Kondgekar
Mumbai
[protected]
On the date of 15 th feb 2009 I have purchased airtel's USB modem from "Shree Riddhi Siddhi Mobile Shop, Shop No. 43, Kesar Residency, Sector No. 3, Charkop Market Kandivli (W), Mumbai- 400067" the person in the outlet told me there is a tarrif plan in which monthly rental will be 350 Rs. and free download limit is 1 GB. Hence I have Purchased this USB modem and postpaid connection of airtel (Data card no [protected]). I have submitted all of the respective documents on 18th February 2009. After regurrous followup from me the account activated on 20th Feb 2009.
1) As I got connected to internet the connection and surfing speed noticed is 3 to 4 KBPS in my area.
2) Thereafter I noticed that the card was registered on my father’s name.
3)Then there is call came from airtel saying that I have exceeded the maximum credit limit of 500 Rs. and my usage is of 1360 Rs. and my service disconnected on 23rd Feb 2009.
4) On calling to customer care the person told me that the free usage in Rs. 350 plan is 500 MB which was previously told 1GB.
5) Putting the sim card into mobile and On dialing *121*12# from my mobile I came to know my approximate usage for 3 days was 1565 Rs. But within those 3 days I have not downloaded even more than 400MB.
6) Then I got my detailed bill of Rs. 1573.13 dated 6th march 2009. In which it is clearly seen that my usage for 20th Feb. to 23rd Feb. 2009 was 277209 KB. Which is not exceeding 500 MB. The bill was wrongly calculated. And till now pending.
7) I will not pay bill untill I get satisfactory service.
8) In between my service was automatically activated without any intimation and you started billing for the next month.
Because of these issues I have decided to discontinue Airtel's service and requesting you to refund my 3600 Rs. paid for USB modem as it is not useful without the connection.
for all of you I will suggest write complaint and fax it to airtel's chairmen
The Chairman
Bharti Cellular Limited
“Qutub Ambience”
H-5/12, Mehrauli Road
New Delhi 110030
Website: www.airtelworld.com
E_mail: [protected]@airtelindia.com
Fax:[protected]
Sudarshan Y. Kondgekar
Mumbai
[protected]
On the date of 15 th feb 2009 I have purchased airtel's USB modem from "Shree Riddhi Siddhi Mobile Shop, Shop No. 43, Kesar Residency, Sector No. 3, Charkop Market Kandivli (W), Mumbai- 400067" the person in the outlet told me there is a tarrif plan in which monthly rental will be 350 Rs. and free download limit is 1 GB. Hence I have Purchased this USB modem and postpaid connection of airtel (Data card no [protected]). I have submitted all of the respective documents on 18th February 2009. After regurrous followup from me the account activated on 20th Feb 2009.
1) As I got connected to internet the connection and surfing speed noticed is 3 to 4 KBPS in my area.
2) Thereafter I noticed that the card was registered on my father’s name.
3)Then there is call came from airtel saying that I have exceeded the maximum credit limit of 500 Rs. and my usage is of 1360 Rs. and my service disconnected on 23rd Feb 2009.
4) On calling to customer care the person told me that the free usage in Rs. 350 plan is 500 MB which was previously told 1GB.
5) Putting the sim card into mobile and On dialing *121*12# from my mobile I came to know my approximate usage for 3 days was 1565 Rs. But within those 3 days I have not downloaded even more than 400MB.
6) Then I got my detailed bill of Rs. 1573.13 dated 6th march 2009. In which it is clearly seen that my usage for 20th Feb. to 23rd Feb. 2009 was 277209 KB. Which is not exceeding 500 MB. The bill was wrongly calculated. And till now pending.
7) I will not pay bill untill I get satisfactory service.
8) In between my service was automatically activated without any intimation and you started billing for the next month.
Because of these issues I have decided to discontinue Airtel's service and requesting you to refund my 3600 Rs. paid for USB modem as it is not useful without the connection.
for all of you I will suggest write complaint and fax it to airtel's chairmen
The Chairman
Bharti Cellular Limited
“Qutub Ambience”
H-5/12, Mehrauli Road
New Delhi 110030
Website: www.airtelworld.com
E_mail: [protected]@airtelindia.com
Fax:[protected]
[protected]
usb modem par speed kum 53.6kbps
hi de raha hai please ise 236.8 kbps
kya jaye.
saqib
nawada
[protected]
usb modem par speed kum 53.6kbps
hi de raha hai please ise 236.8 kbps
kya jaye.
saqib
nawada
[protected]
dear sir, this is md.arif from patna i got my usb airtel modem in april of 2009 which no is [protected].but problem is that speed is very very slow from 236.8kpbs.i complained lot of time in airtel office.but nobody listen my problem and could not solved, and saying me back this problem is all over in india. u tel me what should i do now.plzzzzz try to solve my prolem.
worst Aitel service
please send advanced cmd my mo no. [protected]
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My Airtel Data Card (Modem) No. [protected].
Postpaid to prepaid plan changed & New sim 1 No received from Airtel Head Office Coimbator.
after plan change, modem was not connected.
Please, solve this problem.
Thank U