Show menu
Ask a Question FAQ Sign in

[Resolved]  Airtel — Login Problem

During the last two months, I wanted to registered myself on the website www.airtel.in, but till today 09.06.2008 I am not able to login myself on the site after complaining about 54 times on the service 121 and [protected]@airtelindia.com.

Please register my complaint and oblige

With Thanks

Mahabir Singh Sahrawat
+91-[protected]
Complaint marked as Resolved Aug 14, 2020
Complaint comments  8 CommentsShareTweet

Comments

This is to inform you that, on 14/08/2008 we surrendered the Airtel No – [protected]. But till this date we are receiving the bill for the same without using it.

I would also like to inform you that we have already paid two months bills without using the above mentioned number. Without any purpose of the said number there is no necessity to pay the bill.

We have already lodged several complaints to deactivate the above mentioned number. So I request you to kindly take immediate action to cancel that particular mentioned number.

Kindly do the needful.

M.saranya
For R.K.Industries Tamil Nadu Pvt Ltd
always problem with airtel login why ????
why airtel is giving too bad service,
Hi,
This is Prem Kumar. I have Airtel connection from pas 3 years. 10 days back, I migrated from post paid to prepaid. I had submitted Voter Id and Indian Bank pass book as Id and Address proof at Aundh Relationship Centre, Pune, which are the documents required as per KYC guidelines.
However, on 13th August, I got message that I need to re-submit the document. On enquiring, there was no proper response as to why the document was rejected. Feeling disgusted about the response, I decided to re-submit the document since I have already posted the number on my resume. I again submitted the same documents at Baner Exclusive Outlet by afternoon on 14th August 2009.
However, service to my number was discontinued on 18th August without any intimation from Airtel. On contacting 121 through my other Airtel connection on 18th August 2009, I was assured by the service manager that the documents are received by Airtel. Verfication will be completed and my number will be activated within 24 hours. Reference no for the same is [protected].
Today, I visited Bavdhan/Pashan Relationship Centre for confirmation. However, on contacting Customer Care from Hotline no, I was shocked to hear that I need to re-submit the document again since Airtel has never received the document. I spoke to one of the supervisor who arrogantly replied that if my number has to be activated, I need t o re-submit the document. He was not in a position to listen to my conversation. He also told me that 121 customer care is different from hot line nos.
Above all these, no one from the customer care was ready to take complaint from my side. I got a reply that for documentation, complaint cannot be registered.
My question is:
1) When the document is submitted when purchasing a SIM, why was the same not verified by the executive at the relationship centre?
If the documentation was checked, there would not have been problem of repeated harassment to the customers.
2) When a document is returned for various reasons, customer has all the rights to know why document was rejected. However, no one responded properly. Everyone kept on telling that neither the reason is updated in the system nor the document can be returned to the customer.
As a customer, I have all the rights to get back the rejected document if I need to re-submit the documents again. In this case, the reason was not known and the document also was not returned. What if my documents are misused for illegal activities?
3) I had re-submitted the document on 14th August and the same got rejected again and the reason is still unknown. Shoul d I continue to re-submit different documents again and again until Airtel is satisfied.
If, in the first instance, the reason for rejection would have been known to me, I would have submitted the required document. As a Bank employee, I know the documents required as per KYC norms and I have submitted the same documents to Airtel. However, till this time, the rejection reason is unknown.
Service to the number is discontinued without the fault of the customer. Why should I, as a customer, is harassed? Dont you think that Customer care executive should be penalised since the documentation was not checked before forwarding.
I want a proper response from Airtel. I am going ahead with filing a case in Consumer court for all the mental harassment caused by the executives at Airtel.
Thanks & Regards,
Prem Kumar
Airtel is big hole
I was also facing airtel but they have resolved it now.
I my case, I was told that in their system it is recorded that Airtel service engineer visited my residence and no one was available to provide the address proof document and that the color of my entrance door is of red color. The fact remains that nether the color of my entrance door is red nor anyone visited to collect the document. Probably the agent must be submitting the work order report sitting at home. Even after i submit the address proof in the nearest relationship center, it took five working days to activate after i escalated the concern to Noida and NCR office. I am a customer of airtel for multiple mobile nos, landline, broadband and i am seriously thinking of switching over to other service providers.
i have login problem for instant.
I have install airtel app and recharge successfully but one month ago my payment deduction on my bank account but not recharge
My recharge 295, 150, 18, 18, 18 recharge not recieve and not refund amount in my account.
So i decide to change other network and sue against airtel company
Ravindra singh shekhawat
[protected]

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    47%
    Complaints
    43589
    Pending
    0
    Resolved
    19568
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078