Airtel Complaints & Reviews

On[protected] I went to Navin Stores R H Road Mylapore chennai 4 to e rechage my mobile phone prepaid airtel [protected] . Time 8.00 pm.I ensured that the corerect number was entered in the mobile phone of the franchisee which was used for e recharge. I saw the confirmation message the the number is activated. I have kept the mobile ay my home at that time. when i came home, i saw that the amount is not charged to the number. I have made complaint to the franchisee. (His mobile number is [protected].) I contacted Airtel customer care but they told me to contact the shop and make a complaint thru him. The shop keeper said it is not his business to rectify AIRTEL mistakes and did not take any steps. Will this happen to others also? will AIRTEL take any steps?
Ravindran

Hi Sir,

This is Manohar Reddy from Malakpet, Hyderabad. I have Airtel connection with bearing Cell No. [protected]. I have given complaint in Airtel Customer care and Airtel Malakpet office ‘N’ no. of times for poor Network coverage in Malakpet, Hyderabad. Still now issue is not resolved. Since from 2 years we are facing this network problem not only in indoor even in outdoor also till now no one is bothered to take action on this. Even I spoke to managers in Airtel Customer care and they promised me within 4 working days issue would going to be resolved but till now none of them cared to call back also. I can say this a ridiculous service providing by Airtel people. I don’t know why these people are cheating public by giving advertisements and attracting people to go for their service. Atleast if any customer raises complaint for network they should call back the customer or walkin to the customer and see that issue get resolved but none of them turned back. Since from 2 years I go on giving complaint to Airtel Customer care and after couple of days they will send me SMS saying your issue has been resolved and we have closed the complaint. By seeing this SMS if I call back Customer care they says there is no network problem in Malakpet and they say we tried to reach on your mobile but not reachable. This clearly says that there is a network problem. If there is a good network they would have reached me and I have given my alternate No.[protected] also. They never called me. This problem not only with me, many of them who are residing near to my place having this problem. If required I can give their numbers also. You can directly talk to them. I don’t understand why they are not cared for customer service. They are not providing free service. If we are paid for service we definitely look for good service. Please see that issue is going to be resolved as soon as possible and punish these kind of people not to cheat common people like me.

Please let me know if you have any questions.

Thanks and Regards,
Manohar Reddy.

sir
some features of my sim menu is not responding or can say is not present, when i bought(month of december 9, 2007) this sim through your authoried dealer from durgapur, he said that all features will activate within 2 or 3 days but still now that featurs are not activated.
so i request you to take serious my problem otherwise i shall be forced to change my sim to other.

Respected authority, I am a customer of airtel and using the pre-paid connection of airtel since last 3 years. In these three years, I have changed 3 numbers, but all are from Airtel. And now I am having 3 Sims in my family. But now a day I feeling regret about Airtel.

I am facing a serious problem and airtel is not solving to my problem. My problem is,
On 2nd of July 08, I received SMS from airtel that on recharge of Rs. 110, you will get 1 year validity and Rs. 98 talk time and this will update in 72 hours. So I recharged with Rs. 110. but I yet I haven’t received 1 year validity nor talk time. I have called customer care 3 times. They always used to say like; “you will get that after next 48 hours” Now they are saying, “you are not eligible for that schema. Sorry.”

Now, I have decided to go for consumer court. If with in week, airtel not solved my problem, then I will defiantly go to consumer court.

If anybody could help me out, that would be great help for me and as well as to airtel.

Thanking you.

i've taken a new postpaid of airtel with number([protected]).it was activated the day i have taken it(on 5/07/2008) and on (09/07/2008) it was disconnected with out any intimation to my alternative contact number ([protected]) or even my office phone number.
i've given all the required documents and even deposit of 300/-(three hundred) and 500/-(five hundred).
when i call the customer care people they say that the office address is showing negative.but the address is our corporate office address that will be along with our id card.
these people take it grant to disconnect the connection and when i ask for the same they say me that to migrate to prepaid and after three months again i need to migrate to postpaid.
these people never talk of the money i deposited and the money i paid for the number.
these people did not respond to me in a manner to convince.

For a wireless internet connection, Airtel sells wireless data cards.

i recently purchased an Airtel USB Wireless Data card device, worth 5000/-, which went bad and is not working properly, there is no service provided, and direct me to Onida customer service for fixing the device (absolutely rediculous). all my money is gone waste.

A broband landline customer just spends 500/- installation charges and has better service!
isnt this funny!
shout! cry! and scream! no body helps with this data cards!

PLEASE!PLEASE!PLEASE!PLEASE!PLEASE!PLEASE!PLEASE!PLEASE!PLEASE!PLEASE!PLEASE!PLE...⇄
Dont buy these data cards!!! :( :__

Hello Team,

This is to inform you that my Airtel Prepaid Connection ([protected]), its in the name of Praveen my brother & it has been suspended due to some idiotic responsible of Airtel network.

I really shocked that what has been happened to Airtel foolish guys & their worst network.

I dont know what kind of work those guys are carrying out. Some ... thing has happened?????

The reason one of their executive has stated for the dis-connection is that the proof has not been submitted.

The details of the proof is as follows: LCS # 26, LCS date 21/06/08 - Chrompet Airtel Showroom (Reach Mobiles)

Also one of their executive (Umapathy) has confirmed on Saturday night (12/07/08), that this issue will be solved and he will make some kind of arrangements so that his TL / Manager will get in touch with me within 4 hours of time. But 4 days went i din get any call.

I need an immediate response.

Such a idiotic irresponsibility network.

Awaiting for your call asap.

I will be reached @ [protected]

Regards
Ajay.

I AM SURESH KUMAR NRI [protected]. I M USING THIS NUMBER JAN ONWARDS USING. WHEN I WAS IN INDIA I USE 2 CALL INTERNATIONAL CALLS EVEN THEY DONT ANSWER ALSO EVEN MISS CALL ALSO CHARGING I CHECKED EVERY WHERE EVEN I M IN KUWAIT NOW MY WIFE CALLS ALSO CHARGING RS 9/- (MISS CALL) I DONT HAVE ANY VOICE MAIL.

I CAN UNDERSTAND THIS IS NETWORK PROBLEM OR SOME OTHER PROBLEM WITH AIRTEL. WHEN I WAS IN INDIA THEY RETURN ME RS.36/- AFTER MADE SOMANY COMPLAINTS. STILL GOING SAME THING WHO WILL HAVE TIME TO NOTE EACH CALL TIME DATE MOBILE NO ETC. EVEN CUSTOMER SERVICE THEY ASK FULL HISTORY AFTER THAT THEY TELL OUR SERVER DOWN CALL AFTER SAT/SUN OR THEY TELL IT SHOWS U CALLED THIS NUMBER.

I CAN UNDERSTAND SUCH A BIG COMPANY CHEATING THEIR CUSTOMERS . THEY NEVER LISTEN CUSTOMER COMPLAINTS PROPERLY THEY TELL SOMETHING ELSE ON CUSTOMER HEAD.

WAITING POSITIVE RESPONSE FOR THIS COMPLAINT.

TKS,

SURESH KUMAR

Respected Sir,

I am Joginder Kumar, my airtel sim card is missing Mobil number [protected] for this month (09/07/2008), Now i want duplicate airtel simcard . But after serching each an every out let in west delhi i am sorry to say that we did not find any air tel duplicate sim .

i am a profesinal in tech department and there are severel calls lending on this number but after missing my sim i am and vise versa did not connect me for technical problems. i also call to your coustomer care but no one help me out

sir, pl do the needful .

my contact number : [protected]

Please do action for my complaint sir.

Joginder kumar

Hi,

I'm Chetan V and my concern is I have activated the Airtel Online service on my Mobile number +[protected] and I'm using Sony Ericsson W810i handset.

I have activated this service on 15 July 08 at 02:36 AM and also got the confirmation saying the service is active. But I have not yet received the settings on my Mobile.
I also contacted the Customer care and spoke to the folks over the call and they sais the Settings had been sent Manually but I'm not sure to what extent it is true because they said within couple of minutes the settings will be sent. I spoke with almost three folks and they said its already been sent and thereby I will be able to utilize the service.
But till now I've not received the settings and not able to use the service.

Is this the way the AIRTEL gives the service to its CUSTOMERS?????????????????
If you people cannot give proper service then why do you introduce all these stupid services????????

If you really care for the Customers then please don't cheat them by this way nor do the needful on time or refund the money back.

Dear Sir,

I m Nitin N. Haldankar having retail shop of mobiles as digital creation at sanqulim in Goa. I m selling a product of Airtell for last one year both simcards and vovchers. I also purchase a E-recharge from distributer and starts to transfer balance from my sim. My no is [protected] and sim sn no is[protected]. After using it for some days it gets blocked and my balance on dat sim is above Rs.1200/-. For last 4 months i m contacting Mr. Javed which is airtel marketing exective but he did nothing. He also stops my vovchers stocks from distributor. Then i contact Mr. Rayan from Airtell Head Office Goa. He is also neglecting me after calling so many times. I Called both of them more than 100 of times in last 4 monts. Now my business of airtell is totaly stopped because of not supply by distributor. Finaly today I wrote to you. So please do something and solve my problem and return my cash which gets blocked for last four months.
Yours sincerly
Nitin Haldankar
[protected]/[protected]

My mobile No. of AIRTEL (PREPAID) IS [protected]. On 21st June, 200 vide Transaction ID No. [protected], at the Relationship Centre situated at Indiaranagar, Bangalore (Near BDA Complex), the connection was recharged after paying an amount of Rs.498/- for a validity of ONE YEAR period. After that immediately a confirmatory message came confirming the transaction. But, from that date, till now, ( i.e., 9.25 pm of 12th July, 2008) for three to four times a message came from a number 64611010 by which we have been thanked for using AIRTEL LIVE SERVICES and incidentally in all the occasions, we have not at all used that AIRTEL LIVE and no downloading has taken place. The last occasion is the one when the message was received on 12th July, 2008 at 8.53 pm and immediately, Rs.10/- has been deducted from the balance. When we have not at all downloaded or used that Airtel Live Services, What is the rationale in deducting the amounts from the balance. Money is not growing on trees. It is coming to me and many of the public by hard work. Do not indulge in robbing our money in this fashion.

In the meanwhile, to avoid these headaches again and again, I had sent a message PLIVE CNCL to 222 on three to four occasions. Everytime a message is being sent, there will be a confirmatory that they will respond within 24 working hours. But, even though 5 to 6 days have been passed, that 24 working hours have not come to the Airtel persons. What age are we living in? I want a refund of all the funds that have been wrongfully deducted from the balance of mobile no. [protected]. Moreover, a mail may please be sent ([protected]@rediffmail.com) as to what is the procedure for cancelling the connection once for all.

am not receving the bills by courier so, pls send the bills by email....

I am having a COCP connection-[protected] on the name of T and T Motors Ltd.
In the month of may we purchased some COCP & COIP connections having INDUSIND BANK -225 PLAN, I also buy one connection-[protected].
At the time of giving connection sales executive Mr. Kapil-[protected] promised that our previous nos.Plan will also be changed so that our internal nos.will be free.
But till today the plan have not been changed, Regarding this we also talk to Mr.Romit Chawla (Boss to Mr. Kapil), But they all give false commitment & our Problem is not rectified
Now we are fed up & thinking of surrendering all connections
Please this is last hope for us.Kindly look into the matter & get our problem rectified

Bhuvnesh Solanki
T & T motors Ltd.
Jaipur

Dear sir/ma;m,
my mom's airtel no is [protected]..I myself went to airtel outlet here in mayur vihar phase-1 to get life time validity..i asked the customer care executive to get me best offer as a normal guy does..she told me ;its 295 with talk time 10 rs...hence it was airtel outlet so i trusted her and got it on 14-7-08..when i came home and started checking messages sent by airtel to my no..I found that life time validity is coming to 196 rs with 10 rs talk time and last date for life long validity is 15-708..I was shocked ;even customer care executive cheated me by not disclosing offer given by company and overcharging me 100 rs extra ..
I felt very cheated and humiliated and making fool of myself.I went to outlet and talked to that executive and head of that outlet..but no positive responce...
AIRTEL IS WORST POSSIBLE SERVICE GIVEN TO CUSOMERS AND AIRTEL EXECUTIVE WITH HEAVY MAKE -UP SITTING THERE ARE HOPELESS AND NOT AT ALL TRUSTWORTHY..THEY ARE THERE TO CHEAT CUSTOMERS AND MAKE FOOL O[censored]S...BE AWARE..
WITH REGARDS,
Dr sanjay k. pandey

Sir,
i perchased Prepaid GPRS card at 11-july-2008, Time 1:27 pm and A message recieved from airtel " Your request has been save.and your mobile office will be activated within 48 hours. BUT it is not activate after 65 hours also.

kindly plz send me setting of MOBILE OFFICE .


thank u.

I am working in Delhi and my wife is working in Rewari Haryana, therefoe I was having one lifetime prepaid connection from Airetel ( no. is [protected]), as in vacation i.e. during May June we stay in Delhi, before shifting to Delhi on Ist may I gor the connection recharded with Rs.100/- (though I was having more than Rs.900 balance on my phone), just to complete the formality of recharging every six months. In the last week of May I received a message on the phone that you get it recharged with Rs.200 every six monhs otherwise connection will be closed and subsequently it was closed also. When I approached Airtel outlet in Delhi they told me to approcah rewari office, but as we were in Delhi till 30th June it was not possible for me to visit rewari office. On 30th June we approcahed the Rewari office and submitted all documents reqiured, but unfortunately the number has not been reconnected. This number is important for me for two main reasons. 1. The number is printed on my son I-card of school for emergency contact and 2. There is a balance of more than Rs.900 on this connection. This connection is being used by us since Oct. 2006

I unched in wrong PIN number and it got blocked. Then it is asking for a PUK code. My mobile number is [protected]. I am Kannur, Kerala, India

Sir,

I am using Airtel prepaid service. But from past 12 months I am facing verry bad coverage problem.
The signal strength is very poor at our residence which is at Kharagpur, West Midnapur, West Bengal.
The voice breaks during any call both incoming and outgoing and the problem is both indoor and outdoor.
I complained on customer care innumerable times but till now I got no solution. Every time I complain on Customer Care they just give a time and when the time expires the problem remains same as previous.
And now I am feedup of complaining again and again.

Thanking you
Summan Banerjee.

Hi,
I am a prepaid card holder of airtel prepaid service. My card is a 'Friends' card. With this I can form a group with four other Friends card holders & enjoy a call rate of 10paise/min. You can break from the existing group anytime you want & can form a new group or join another group. I formed my group with my three friends. Some days later(In the month of May) I wanted to break from the group & wanted to join another group. But whenever I tried so I would get a service reply, " You were unable to break from the group." I contacted the Airtel customer care & inormed about the problem numerous times. At first the Customer Care Associate told me that there is a technical problem with the system and numerous other customers were acing the same problem. They further told me that they are unaware as to when the problem will be resolved. They told me to try again & again to break from the group till I succed.However I haven't been able so far to break from the group. Meanwhile I registered a formal complaint with airtel customer care on June 18th 2008 & they assured me that the complaint will be attended soon. But neither have I received any sort of communication rom them nor my problem has been resolved so far. Even today also I tried to break from the group but received the same service reply...