Airtel Complaints & Reviews

YOU ARE HERE BY REQUESTED/INFORMED/WARNED that not to send any more product introduction / value added service messages on my Mobile Number [protected].

I am not in need of any Girl fried or Boy Friend.

More over... please be informed that your customer care centre chennai is too poor...

regards

S. Lynel

Kindly look into matter...
Pl go through the trailing mail for details.

Regards
Siddiqui Absar Un Nabi
[protected]

----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com; [protected]@airtelindia.in; [protected]@airtel.in
Cc: alok.[protected]@airtelindia.in
Sent: Saturday, August 23, 2008 4:01:33 PM
Subject: Fw: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive - [protected] Message From Siddiqui Absarun Nabi <[protected]@yahoo.com> [REF:[protected]]


Hi,

As per trailing mail, Pl find the details :-

1. Name of the sales executive - Shaikh Javed, - [protected]
2. Customer Care Head - Shaikh Muneer, - [protected]
3. Showroom Manager - Ms Renu, -
4. Contact number of the sales executive - [protected]
5. Contact number of Customer Care Head - [protected]

6. Name of the Airtel Relationship Center.- Plus Cellular, Nirala Bazar, Aurangabad -431001 (M.S)

This issue is pending since last 10 days after the payments & Submission of documents for Post to Pre Migration.

My Contact Details -
Siddiqui Absar Un Nabi
Mobile No - [protected]

Hence wants the number to be migrated and wants to see action against the alleged employees.Who were misguiding customers and not providing proper service to us.
As I am not only fighting for my rights but also for other customers too, Hence Provide the complete resolution to my issue and migrate my number into prepaid as I wants to use it.


Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]

----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Saturday, August 23, 2008 2:50:25 PM
Subject: Re: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive - [protected] Message From Siddiqui Absarun Nabi <[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand your previous interaction dated 18/08/2008, you have expressed concern over the delay in converting form Postpaid to Prepaid for your Airtel number [protected].

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our Customer service department.

Further, we take pride in enchanting our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

However, we are unable to process your concern as the details provided are not sufficient to take necessary action and despite our best efforts, we have been unable to establish contact with you.

Hence, we request you to provide the below mentioned details where you submitted the documents to enable us to initiate further action regarding your concern:

1. Name of the sales executive.
2. Contact number of the sales executive.
3. Name of the Airtel Relationship Center.

For further assistance, email us at [protected]@airtelindia.com or message us on 121(Toll free).

We value your association with Airtel.

Warm Regards,

Devakumar
Customer Care Executive
Bharti Airtel Limited.

---- Original Message ----


Kindly revert the same as still waiting for reply and the case is pending
since last 10 days and still resolution not get.As per trailing mail
already given a TAT of 24 Hrs max to resolve the issue.Else ready to face
legal consiquency (Consumer Court), And the issue will be handed over to
Print media, News Channels, (Halla [protected]@ ZEE NEWS, [protected]@ CNBC
AWAAZ...etc).
Case Will Be file against:-

1) Mr.Shaikh Javed
2) Mr.Shaikh Muneer
3) Bharti Airtel Limited
4) Plus Cellular
5) Lady Manager of Franchise

Pl take a note

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com; [protected]@airtelindia.in; [protected]@airtel.in
Cc: alok.[protected]@airtel.in
Sent: Friday, August 22, 2008 1:53:41 PM
Subject: Fw: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe
for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive
- [protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Hi,

Yesterday morning I had visited your Airtel Franchise "Plus Cellular",
There i had paid the said amount of Rs 150/- as per trailing mail as well
submitted Post to Pre Migration Form, Passport Size Photo, ?Id Proof -
Driving Lic, Address Proof - BSNL Bill, which is also scanned and attached
below in the mail.

There I had met Mr. Shaikh Munner- Customer Care Head, Mr.Javed- Customer
Care Exe, & Lady Store Incharge. Also Spoken to do the migration of my
number as already i had paid my all outstanding amount, bill + unbill + Rs
150/- mig charges. Hence also documentation also submitted there.They had
provided me a Prepaid Blank Sim[protected], But again they had
repeated the same thing my number will not be migrated in prepaid and if
wants then have to pay Number Charges.

Now this is the last time i am again sending all the details which has been
communicated to me earlier, take this issue very seriously as if now my
migration will not be done in within 24 hours, then i had no way but to go
for a legal step as well as I will escalate this issue to all media News
channel with a mail copy of complete discussion which i have been
communicating to your representative as well ur local offices as well as
local executives, against company for mis guiding customer, and asking for
bribe for Post to Pre forcefully, as well as for Menal & Financial
harresment which has been suffered due to illegal demand, / Policy of a such
a big brand like AIRTEL.

As Mr Shaikh Munner said me "That 121 is mis guiding me and it is not
possible to migrate ur number in prepaid, if wants to migrate you have to
pay Rs 5000/- otherwise continue in postpaid.
Due to my personel reason i want my number has to be converted into prepaid
Lifetime.So Now its upto you to finally resolve my issue and provide me a
resolution.
Till Now I had not get any support from your office for the resolution/
customer service, As customer I am only has to call or mail or visit ur
airtel franchise for resolution.Also yerterday when i had visited ur
franchise to complete my formalities again i had faced a rudely behaiviour
from ur staff members Mr Javed said me that why i had marked a mail now you
can do a mail to delhi, mumbai, pune anywere in India and Hence now ur
number will not be migarted "Tumne mail kiyun kiya, ab tum bas mail karte
raho kahi bhi - Mumbai, Delhi, Pune, lekin kuch bhi karlo tumhara number
nahi prepaid honga"
Kindly note for the same and revert me within 24 Hrs

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]



----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Monday, August 18, 2008 6:53:16 PM
Subject: Re: Fw: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe
for Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive
- [protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 17/08/08, you have
expressed concern over converting your Postpaid mobile number to Prepaid
for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We request you to submit the following documents at your nearest Airtel
Relationship Centre.

1.??? Address proof
2.??? Photo ID proof
3.??? 1 Passport size photo

There is a one time charge of Rs.150/- for transferring your Postpaid
number into Prepaid and you can retain the same mobile number in prepaid.
Your Airtel postpaid number will be transferred to prepaid within 24 hours
of receiving your documents.

Please be informed that the excess balance will be transferred to your
prepaid account after your last bill gets generated and any shortfall
balance will be recovered from the available balance in prepaid account.

The excess credit balance if any in your Postpaid account will be
transferred to your Prepaid account after your final bill (Post Suspension)
get generated.

Kindly send a message as PL <location> to 121 (toll free) to know the
nearest Airtel Relationship address.

Further, we would like to confirm that we have received your payment of
Rs.2, 782/-? and Rs.153/- on 18/08/08 through selfcare payment.

Alternatively, you can also send a message as PYMT to 121 (toll free) or
dial 12114 (toll free) to know the last 3 months payment details.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm Regards,

Vasanth
Customer Care Executive
Bharti Airtel Limited

---- Original Message ----

Hi,

As per your last message rcvd regarding the bill payment of?billed &
unbilled amount (Rs 2832.48/- + Rs.101.20/-?) = 2933.68 /-?for ?Postpaid to
Prepaid Migration.
Hence I had visited to your Franchise and made a total payment of Rs 2935/-
by cash payment.

Bill Payment Rcpt-1)
ARC Code??? ??? : 305053
ARC Name?????? : Plus Cellular
Amount Rs????????:???Rs 2782/-
Serial No?????????????:???0028
Transaction Id???:???[protected]


Bill Payment Rcpt-2)
ARC Code??? ??? : 305053
ARC Name?????? : Plus Cellular
Amount Rs????????:???Rs 153/-
Serial No?????????????:???0030
Transaction Id???:???[protected]

Hence Kindly take a note for bill payment, Now Kindly arrange a New Blank
Sim Card for Post To Pre Migration. Also update me on my alt contact no -
[protected] for further details as from last 5 days all are just forwarding
a mail not getting proper resolution to my complaint.From my side I am very
very clear against my account and crediblity.
Now Just wants to see a action against your crupt customer care executive
Mr Javed, And wants my post to pre migration done.
Do Call me for any further details also update the bill Payment done.

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Sunday, August 17, 2008 2:53:27 PM
Subject: Re: Fw: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for
Post to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive -
[protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 16/08/2008 that you have
expressed concern over Sales Representative and conversion of postpaid to
prepaid for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any
difficulty caused to you by our Customer service department.

We take pride in enchanting our customers with our responsive and friendly
approach.? It has always been our constant endeavor to ensure, that our
customers are delighted by our inimitable approach.

As informed you earlier, we request you to kindly revert after clearing the
billed and unbilled amount till the date of request in order to process
your request regarding the conversion of postpaid to prepaid.

Please be informed that there is an outstanding amount of Rs.2832.48/- for
the bill dated 09/08/08 and the unbilled amount is Rs.101.20/- till the
date on 14/08/08. Request you to clear the outstanding for us to do the
needful at the earliest.

For further assistance, email us at [protected]@airtelindia.com or message us on
121(Toll free).

We value your association with Airtel.

Warm Regards,

Aishwarya
Customer Care Executive
Bharti Airtel Limited


---- Original Message ----

I want to see action against that irresponsible behaiviour of that cust
care executive with a applogise letter from the company also resolution to
my concern issue mentioning the total charges payable to me for Post to Pre
conversion as well as i will not pay the charges for the delay cause due to
your executive behaviour, Hence rental after 14th August 08, is not payable
to me as I has already aproached to your outlet for migration but the
resolution was not provided to me.
For Details Call Me - [protected]

Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]


----- Forwarded Message ----
From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Saturday, August 16, 2008 6:58:20 AM
Subject: Re: (Mobile No:=[protected] ) Fw: ASKING Rs 1500/- Bribe for Post
to Pre Conversion to a Gold Segment by JAVEED Cust Care Executive -
[protected] Message From Siddiqui Absarun Nabi
<[protected]@yahoo.com> [REF:[protected]]

Dear Mr. Siddiqui,

Thank you for contacting Airtel.

We understand from your previous interaction dated 14/08/2008, you have
expressed concern over rude behavior of sales executive for your Airtel
number [protected].

We understand your concern and will work towards resolving the same.

We would also like to inform you that your concern has already been
highlighted to the higher authorities to take necessary disciplinary action
in this regards, so that the same nature of incident will not occur in the
future.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm Regards,

Devakumar
Customer Care Executive
Bharti Airtel Limited.


---- Original Message ----

Good Morning,

Two days before i had already launched my complaint against poor & Curpt
customer service provided by Cust Care Executive - Mr.Javed at your
franchise ("Plus Cellular", Nirala Bazar, Aurangabad)...Still I am
waiting for the resolution of my complaint and the serious action against
curpt Executive sitting at?reception &?asking for bribe against customer
service.Hence issue is not resolved yet!!!
This is a concern issue which I will take very highly as this is not only
happens to me but also other customers who are coming to AIRTEL for
service.
Revert me with proper response to my complaint with in 24 hrrs.

Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]



----- Forwarded Message ----
From: Siddiqui Absarun Nabi <[protected]@yahoo.com>
To: [protected]@airtelindia.com
Cc: [protected]@airtelindia.in
Sent: Thursday, August 14, 2008 3:21:04 PM
Subject: ASKING Rs 1500/- Bribe for Post to Pre Conversion to a Gold
Segment by JAVEED Cust Care Executive - [protected]

Good Afternoon,

I am Siddiqui Absarun Nabi using Airtel Mobile connection since 28th Nov
2006 with an monthly average billing of Rs 1200/- per month with regular
bill payments.
My Mobile Number is -: [protected], Account No[protected], ?Today I
had visited?your Airtel Franchise ["Plus Cellular", Nirala Bazar,
Aurangabad -431001 (M.S) ]?for bill payment of my mobile connection of Rs
2933/-
There I had meet your Customer Care Executive - Mr Shaikh Javeed, To
convert my postpaid connection to prepaid. I?was ready to pay my whole
outstanding amount as well as my unbill amount and Lifetime Recharge
amount..., Also ready to pay Migration charges if any...But I am
really very very shocked when Mr. Javeed said me to pay additional Rs
1500/- for NUMBER CHARGES as he told me that its a GOLD NUMBER ...When I
asked him why I had to pay such kind of charges, Pl look into policies as
already I am using the same number since last? 2 years, He was very rudely
talking to me, and said "Agar tumko Prepaid karna hai toh yeh Rs 1500/-
number charges bharna hi padega, nahin toh prepaid migrate nahin honga"
"Jo HO Sakta tumse Karlo, Mera Yahan Koi kuch bhi nahi bigaad sakta"
As Airtel is such a big brand, if providing such a cheap kind of service to
a gold segment customer...My self?and my all friends as well as all
relatives on an avg currently using 7-8 Airtel Connections indivisually,
will go for cancelation of connection.

I want strict action to be taken against such kind of Customer Care
Executive - Mr. Javeed?who does'nt knew to how to speak politely to a gold
segment customer.I am waiting for your revert immediately, Otherwise I will
move to consumer court for my rights.

I am a lawyer, very well know to fight for my rights...Its a clear
case of asking bribe against customer service, As again I am ready to pay
my Bill + Un bill + LTV Recharge amount + Post to Pre mig charges...If any
(But I WILL NOT PAY ANY NUMBER CHARGES)
Otherwise I will terminate my all friends and family Airtel Connection and
file a case in court for further process.
Pl take a note and take a concern issue positively for customer service.

Thanks & Regards
Advocate Siddiqui Absarun Nabi
Alternate Contact No - [protected]

1.received sms stating as per trai guidelines, my verification is unsuccessful etc...
2.iam holding this connection(no [protected])since may 2008.since then mid june receivec first sms stating problem of varification and visited airtel office near florafounden with all required documents asked.ie prof for permenent address(passport)and tempeory stay at hotel sahayog, fort, mumbai etc..
3.please note @18th aug a call received from address prof section[protected] asking about my present location, the same explained. today 23/8/08 @1619 another sms received stating problems on my verificatons and i am in need to contact nearest arc.
4.kindly note that presently i am staying at my home town in kerala, quilon district. also note my intention to use this connection in national/international roming. I am working as a captain of merchant ship, also i like this number([protected]).
5.plese note that as soon as i received sms today 23/8, i had contated on[protected] and explained, a reply received stating no problem. kindly do the needful.
thanking you in anticipation, captain mohanakumar 23/8/2008

my mobile stolen on[protected] at 8.30 pm .as i want my sim to be block but there is no customer care service available...
so please as soon as possible block my no.[protected]. as somebody in missusing my no. at arount 12 am .

i am a NRI - needs permanant mobile no in india whenever we visit to bombay, so purchased lifetime airtel no by looking at the reputation and the services [[protected]] from navrang electronics at naigaum-dadar[east]. This time my wife visited bombay for vacation she found that, this number has already allotted to somebody, Then she visited respective airtel office, that gentleman ? [manager] said that we send our official to your residence address to check whether you are alive or not, in a very rude way, we found that your door was locked so we allotted this number to somebody else. She is having the respective specific sim card for the same number . Kindly suggest what do we do? should we spend our vacation time running after these people .As this number is known to all our close people we just can not afford to change our mobile number during every vacation time. SO CAN YOU DO THE NEEDFUL REGARDINGTHE SAME,
MERA BHARAT MAHAN
dr mahesh kadam
dr aparna kadam

sir,

i have recently bought a new AIRTEL SIM card from an authorized dealer of airtel. the SIM is not responding now. it has corrupted. also when i mailed to airtel regarding this, they said they will communicate me within 24 hrs. and still after the completion of 24 hrs they have not yet communicated me what to do.

what kind of service they are proud of offering to their customer? is this a way to deal with the customer?

Sir,
I am totally unsatisfied with the service provided by Airtel to the customers. The network problem in my area (Pimple Saudagar, Pune-411 027) is not getting resolved . Here there are 2 Towers (Pimple Saudagar and Kunal Icon) which are not powerful enough to offer a consistent network coverage over the area. The back up power source for supporting the transievers, reflectors and boosters has become weak. Moreover the intensity of the signal is pathetic. I am using Nokia 5310 Music express mobile and it has nothing to do with the intensity of signal that is being transmitted.
The network problem is making people like me to file numerous complaints in the Customer care centres .But the management who owns Airtel is not taking things seriously(i dont know why ) .They are not at all interested in providing a foolproof solution to the network coverage issue.The advertisements are misleading .
The problem might be solved by maintaining the towers in good condition and adding one or two additional boosters facing each direction. During power failure, the people who maintain the back up should check the signal strength of the transceivers.

I request you to take an action which will make the management think and device a permanent solution to this issue. This issue is affecting not only me but eeach and every airtel customer in the country.

thanks and regards,
Sudin T.R.
Network Deployment Engineer,
Level(3) Communications.
Infosys Technologies Ltd. Pune

I have never subscribed for masti messages on airtell mobile no [protected]. They started sending masti messages and deducting 10 Rs/Week. I realy fed up with this service and called them then 10th pass or 12 pass call center people pick up the phone and give some answer and says we have registed your request and it will be deactivated. I get SMS regarding same but again service get resumed. I am not able to find any personal email or phone no of airtel to escalate issue. It happened with so many people in Nanded district as they do not know how to contact higher level people so they stay closing their mouth. Give me solution over this.

On 24th July 2008, i purchased a new connection from a local retailer in Begusarai (Bihar). At the time of purchase i submitted the following documents...
1) Copy of a Passport.
2) Copy of Voter ID Card.
3) Two Passport Photo's.

The connection got active within 2 days from the date of purchase. I got it recharge with life time validity card, in addition i recharged it with Rs. 333/-.
Approx. with in a week my number was deactivated. On calling customer care, they asked to submit the documents. I submitted the documents twice in support for my verification. Till date my number hasn't been activated. On enquiring again they say that they won't activate my number because i have used abusing language while complaining at customer service, according to me and as far as my memory goes i haven’t talked to them in such language. They say until i apologize to them they won't activate my number.

The details of my Number are:-
Sim No.[protected]
Mb. No. [protected]

I have an airtel prepaid card. I have recharged A2A STD pack of Rs333 by paying Rs 222 on 12th Aug. It should be valid till 12th Sep (30 day validity). On 19th Aug, the amount has reduced to 0. While calling customer care number 121, it asks me to call 198 for complain which is non-existant. I am able to contact customer care after a couple of trials (they disconnect the phone after automed voice messaging system for couple of times). Customer care executives asked me to call later, as the application is not running. He did not agree to keep a complain and look at the same. And disconnected the connection.

i m not  recieve bill till date so plz send bill by email and i need to see call deatils with it.

Dear sir or madam, [protected] I am using airtel service from last 2 years, I am frustrated by airtel hello tunes service.. It changes automatically without giving any request.. It is happened 2nd time to me.. everytime i call to airtel customer care, they say I have requested to change hello tune through SMS, They say based upon their record and indeed i havent have done anything from my mobile to change hello tune.. I dont understand where shoud i go to complaint for..IS THERE ANY ONE WHO CAN HELP ME or SHOULD I SIMPLY DISCONNECT THIS AIRTEL ?? I have decided to file FIR against airtel as it happens twice and dont know in future how many times such things will occur. I have lost money for changing it again and again..It is my humble request to you that please make your customer care system proper and tell them to behave in manner also if you dont have good software system to track users hello tune and its request then BUY a good one..your executive says I have requested to change and I am saying i havent requested to change, now where would i go to prove that i have not explicitly change my hello tune..
If you are not able to provide hello tune service properly then just SHUT it OFF..Thanks,
Prakash

Dear Sir,

I was holding a postpaid connection with Airtel(Mobile No [protected]).This was a corporate connection that I possessed being an employee of IBM India Pvt. Ltd.
I requested for the closure of this account through call and by visiting the branch in the month of December.I was confirmed verbally that after the last bill generated in the month of January, my account shall be closed.
So, I made the last payment of Rs.269 towards my January month bill. After this there was no single usage of my account. Still the Airtel company kept charging me monthly rentals till the month of May 2008. Neither was I sent any hard copy nor a soft copy of the bill.
The worst part was, though the account is an IBM corporate account, the customer service had not updated my IBM email id (ihitashri.[protected]@in.ibm.com) in their database and did not bother to communicate me through email regarding all these rentals.
Today I was summoned in the court (File no PR5296, Patiala House Court)to pay an approx. amount of Rs.12500 against the missing payment of Rs. 1053, charged against all monthly rental charges till May 2008.
P.S. This bill was not against any usage of Airtel services.
The harrassment forced me to pay the amount but I am very frustrated at the carelessness on the part of the company and its customer service for keeping the account open for months even after no single usage. I understand from my conversation with the Airtel customer service department (Conversation with Naveen at around 4 PM, 20th August, 2008), as per the rule, in case of no usage for 45 days, a mobile account is supposed to be closed.
After I made the above payment, the lawyer office informed me that if these charges were only against the rental charges, they were not suppose to be paid.

Being an honest customer, I only know that the entire incident has completely harrassed me and taken away my peace of mind.
If educated people like us are treated this way, what about people who do not know what to do in such situation and cannot afford to pay such undue bills ?
Kindly help!

Many thanks & regards,
Ihitashri Shandilya
Consultant
IBM India Pvt. Ltd.

MY Mobile number is[protected].On August 18, 2008 I called[protected] and requested change in my halo tune.This was confirmed by SMS msg from number 6782 @19.05 hrs and again I received a SMS from number 678060 stating it is UPDATED both the msg recd on Aug 18.
As this was not the case I contacted AIR TEL on no.[protected] on 19 August @ 12.03 HRS AND my complaint no. being 74466798.I was told to switch off the set and try again but no result.
I once again contacted and informed the position @ 12.20 complaint no.[protected].
I wastold to call back in TEN MINUTES BUT NO RESULT. Complaint no. 17960524 person contacted MR. VISHAL
At 12.40 hrs I contacted Mr.Patel [ Asst.Mgr] he said he would look into and call me back. NO CALL RECEIVED TILL NOW.!!! Complaint no.[protected]
At 17.15 hrs I contacted Mr. SHSHANK and promised to look into the matter. Complaint No.[protected]
On August 20 contacted Ms. BASERA @ 11.30 HRS requesting to talk to Mr.Patel but not available.She informed will connect you to Mr.IRFAN BANDOOKWALA. After holding for ABOUT 20 MINUTES he advised very much active and stated something may be wrong with my land line of MTNL !!! I TRIED FROM VODOFONE LINE AND ALSO FROM AIRTEL PROBLEM STILL EXISTS.
IMMEDIATELY TRIED TO REACH MR BANDOOKWALA TO APPRAISE HIM OF THE SITUATION. MS MUMTAZ informed not available BUT ASSURED MR.BANDDOKWALA WILL CALL BACK IN HALF AN HOUR. Complaint no.74547716
IS IT POSSIBLE TO RESOLVE THE MATTER OR SHOULD I APPROACH YOUR NODAL OFFICER?
PRAKASH DESAI
AUGUST 20 2008 @ 12.30 P.M.










23

I had unfortunately taken a mobile connection with Airtel (which i deeply regret now) when i came down to kerala.i had requested the activation of ECS mode for bill payment while taking the connection itself in October '07.however it never got activated.i kept on calling up customer care and complained about the same several times.In april '08 i received a message from Airtel saying ECS has been activated on my account and that payment would be directly debited to my bank account.in May '08 while was on roaming in bangalore i kept receiving calls from airtel saying payment is pending.i called up customer care to find out what exactly is the problem. they confirmed that ECS is not activated on my account.i was very frustrated as i was getting all confused statements.i got message from airtel confirming the activation of ECS but from cust care they kept on saying ECS is not activated.When i check my bank account on 26th May '08 1, 836.67 has been debited to my account for Airtel bill. even then teh Airtel customer care executives refused to accept that ECS payment has happened.Finally i gave up on calling customer care or bothering about my bill.For June and July i did not leave any balance in my account as i was given confirmation that ECS is not active. that resulted in ECS bill return fine on my account of Rs 225.I was given wrong information from customer care that ECS is not activated and then ECS clearance happens from my account.this was an unnecessary inconvenience caused to me and unnecessary expense of ECS debit return charges.Having realised this i went to Airtel shop at "Kooloth Communications", 1st Floor, ACE Complex, N.H.-47, Cochin, Kerala and gave a written request for cancelation of ECS to executive named SHAMEER. He said the request would be processed in 48 hours time. He was, let me tell you, very ignorant about customer service and how to behave to a customer.i had to repeat my query 4 times for him to get my details on the system.he kept on forgetting what i asked for.i also received a message from airtel saying your request would be processed in 48 hours however even now when i call up and check the ECS cancelation request status they say it is not canceled and request has been forwarded for cancelation of the same.Whn i logon to My Airtel, i can see my request status is still open. my question is what are people in backend doing?why r they payin them if they dont work at all?Airtel is least bothered anout the customer's satisfaction with their service.mine is a corporate connection and almost 20-25 people from the same company had taken connections together.few o[censored]s have already experienced pathetic service from airtel.if this continues then in no time all these 20-25 connections will be cancelled.because idea and vodafone seems to be providing much better service nowadays and their customer service is also increasing day by day.
as for now i want my ECS mode to be canceled immediately and i want a confirmation of the same.i would expect somebody who speaks and understands english to call me and inform me the same.
it is very easy to incorporate apology statements and acknowledgement statements in the verbiages given to executives however please understand if that doesnt come with a feel then u r actually mocking at the customer.also no points in apologies if you cant serve customers. To be honest Airtel customer service is a vey pathetic and disgusting service.and a bull experience.once i get rid of this connection i would never think of taking airtel again in my lifetime nor will i suggest any of my acquaintances for the same.that is what i have gone through with airtel...
thanks to Airtel for all the pathetic service they have given.today u've lost the trust of 1 customer for a lifetime and in no time u'd see an increase in the mistrust among customers.all the best to ur survival.i just hope u learn to incorporate some learnings from ur services' shortcomings

I lost mobile handset on 15.08.2008 in the evening. 15th, 16th, 17th being holidays, I went their relation center at Lokhandwala, Mumbai on 18.08.2008 and asked for duplicate SIM card for which I had to visit again.I was informed number would be activated within 4 hours.However even after contacting their No.[protected] several times I am being told to visit their Relation center (at Lokhandawala) to get the number unblocked.I was even informed at [protected] that even if complain to higher ups it is okay with them.It is surprising that for a job not properly done by their Relation center, Airtel is not ready to take responsibility by telling them to unblock the number for which they want me to visit the center which is a few miles away by spending my time and money.I also found that staff at [protected] are not aware of proper procedure and different solutions were offered without any use. The receipt No.issued by
Relation Center is 30577 dated 18.08.2008 (kanishk Global Solutions)

Hi,

I am Indu, who is willing to process the proper channel of disconnection of the airtel services to avoid further generations o[censored]ndue bills, for the service which is already quited.i.e., incoming/outgoing service are already closed with effect from 9th August, 08, as per my earlier request. There must be some convenient process for disconnection of the same.

Indu

I've always topped up my prepaid phone with airtel via ICICI on the internet. FOr last few weeks, it's no longer available yet the AIRTEL website continues to promote this as an option. Since this past Saturday (4 days now), I've tried to top up at 5 different retail outlets in Varanasi. ALL of them have been unable to do it, stating that Airtel has not balanced their accounts and they are not able to recharge prepaid phones. Seems like AIRTEL is having big problems. This is not good business. When you call their 121 customer service number, you only get prerecorded messages which have nothing to do with the problem and they give no other recourse for resolving problems by phone or on their website. It's one of the least customer service friendly companies I've ever dealt with in India. Very frustrating!!

I work in Tata Motors Pimpri Plant. This place is between Chinchwad and Bhosari.
I have Airtel connection and the network coverage is extremely bad.
All Airtel users in TataMotors face the same problem. We can hear the caller, but the caller cannot hear us.
Please install a new tower in the nearby location or increase the transmission power of the tower which serves this area.
Failure on your part to redress this problem will render these connections useless & we will have to find another service provider.

Thanks.

I have purchased one new airtel mobile connection and have paid 1500 extra amount for selective number. But from the day one i am complaining of low signals at various locations. No proper response has been given to me even the persons who have sold me the connection are irresponsible. They have no proper reply. Now i wish to surrender this connection. Airtel is requested kindly to refund me my money and advance rental which I have paid. My other number is [protected].