Airtel Complaints & Reviews

I wish to bring to the notice of all general public using Bharti Airtel's Services and especially the Management at Bharti Airtel itself, the abusive and the corrupt nature of the Customer Service Executives employed at the various Customer Support "Call" Centres servicing Airtel.

They never have the answers to your queries/complaints and if asked they do not even have the courtesy to check on the matter, in fact they prefer either putting customer's calls on hold for an indefinite period or use abusive language. I wonder what happens to all the "THIS CALL MAY BE RECORDED FOR INTERNAL TRAINING PURPOSES".

The best part is yet to come, these so called Customer Service Executives/Representatives even have the audacity to use the name of BHARTI Tele's Corporate Director-Human Resources (HR), Mr. Daljit Singh's name as their own. I am sick and tired of making complaints to Airtel about their Network issues in the Mumbai region which is the biggest Metropolitan city of India, so I can just imagine what the condition of their services would be in other parts of the country.

Hi, i m mayur. I have an Airtel prepaid number [protected]. I needed the GPRS service, so on 2nd oct., i sent the message to activate the GPRS, i got the message that GPRS will be activated
within 4 hrs and that i will get a confirmation message. Well i waited for 4 hours, but i didnt got any confirmation message. I tried 4 times, but i didnt got any confirmation. So i left it and went out to cyber cafe to do my job. Later on 9th oct, when i checked my balance, i found that a lot of balance was deducted(more than 130 Rs.). I dont talk on the phone too much, so i was confused and then i thought may be GPRS was activated. And yes, it was activated. So my 105 Rs. was deducted for a service which never informed that its activated. I tried calling the cust. service, but they just picked the phone, but nobody answered. This happened at least 6 times, tried from a diff. phone, still the same result. Finally i got hold of one CSR(Satish kadam). I explained him my problem and requested him to refund the amount thart was deducted for GPRS. I told him that he can check his system to see that i never used the GPRS on my computer. If i have used that the request does go to Airtel only after which thay activate the internet. But he said that his system is getting upgraded, so he cant check it right now. Now i am a network engineer myself, so i know he was making a fool of me, because he speeled out my mobile no. and its details without me telling anything to him. He said me to call back because his system was getting upgraded. I didnt want to lose him bcoz i feared no one would again answer my call. But he insisted for call back as he was helpless!I called back. This time it was Gita. She told me that the amt. cannot be refunded. I told her that she can on her system. I also told that when i use my GPRS on my comp. it sends my username and password for verification to Airtel only after which they activate the internet. But she refused. So here am I. And this is not the first time this has happened to me. Every time i activate GPRS, it takes at least 2-3 days to deactivate after i send the message to deactivate it. So i would really appreciate if some one can help refund this amt. Its not about the money. I just want Airtel to realise they spend a lot on advertisement, but i think they should also invest more in their infrastructure. For that i want that refund.

Its been a pain with the airtel customer care. They keep sending messages from 3333 withou any request and deduct Rs30 every month. So people be aware. SO tot of sharing some info with you.

Read this if you want ot unsuscribe.

http://www.airtel.in/wps/wcm/connect/airtel.in/Airtel.In/Home/ForYou/Mobile/Prep...⇄

i am not getting details of postpaid mobile bills for last 4 months.the co. has assured me that you will get details on net . but the site does not open. Kindly resolve if you can.

I have paid my bill in regularly in my office but due to pending of other persons bill company closed the outgoing in my mobile no [protected].since 1/7/08 . one surprise thing who was not paid bill in our office his mobile working properly and now yesterday my other no [protected] also out going closed. when I call to 121 they told me contect to mr.ghanchi which is the head cleark in our office.i contect to much more time to that persone he told me i am helpless he never done any action so what can i do? I request to you please cancelled my both number and oblidge. ...date 29/7/08

Respected sir,
I have not got solution of my problem
i have called your customer care lot if time and mail main time but have not got any solution.
i sent have sent following mails(these are my problems which are not solved yet):
i Amit Lokare [protected] wants to complain abput your airtel serviceSince[protected] my airtel to airtel message charge has been increasedit must be 10paise per message by is charging 25paise.i have been calling your curtomer crae execuitive since[protected].they told me that the amount deducted from my account will be refund.but yet my problem is not solved and yet amount is not refund. on[protected]around rs10) & on[protected]around rs8) was deducted.when i asked your executive he told me that the balance was cut due to caller tune.when i told him that my caller tune was cancelled on[protected] then he was not ready 2 listen n cut my phone by tekking "Airtel me cal karne k liye..."is this the way 2 behave with customers. so please i request u to check for my problems. hope you wil call me soon n tace care of my problems. Amit Lokare- [protected] / [protected]

Also,
[REF:[protected]]please check my message sending details againi have sent 3 messages on airtel numberit charged me 25 paise per message(the same problem i have asked before)before sending balance was around 114.62rs which deduct to 114.37 for first messagen hence checked for my second messageDate 5-oct-2008 ) between 4:30pm to 5:30pmand between 7:00 to 8:00pmhecne i want solution for my problem.i am facing same problem since 15-sep-08plz chk my deducted amount from that date
AMIT LOKARE
[protected] / [protected]

really poor service

I'm having 3 postpaid connections of Bharti Airtel. I have been facing problems with [protected] regarding to outgoing calls even the payment had been done. Why this is happening with Airtel customers? Does Airtel want to lose their customers?

I have done all the payments by cheques. I have checked all transactions by netbanking and all the cheques had been cleared.

Please restore all the services to [protected]...

we have taken 5 Airtel numbers in a group, the main issue is when we dial these numbers from a bsnl line the message comes as these numbers does not exist (but works fine when called from any service provider), i had raised complaint with Airtel they said the problem is rectified but not.
the most annoying part is they want me to call from each number and log a different complaint...
the customer service and attitude of some staff are very bad and I am seriously thinking of switching the provider as their is worthless compared to what i had in the past.

i am an aitel user havin a prepaid connection by the number [protected].

which was taken up barely a month ago.yesterdaynight i recieved a message from an airtel number 53211 statin that a caller tune has been activated on my number under an yearly plan and i have been charged 15 rs/- for it.wherein i didnot activate any caller tune on my number. on callin up the customer care office the caller tune was deactivated but my balance wasn't retrieved.



again after mid night i checked my balance which was 311.somethin some while ago and then reduced to 111.somethin. 200 rs/- were deducted from my account without any usage from my side.



i would hereby request you to please look into the matter and retrieve my balance. if such carelesness would continue from your side then i am sorry to inform you that i would like to switch over to some other connection.



also i would like to inform you that your customer care operators are very unprofessional in their approach. they have no interest in listening to our problems and helpin us. they disconnect the calls just within a few seconds and one has 2 al over go through the same process of gettin connected to the customer care which is very teadious n tiresome.



expecting some immidiate action from you.



aitel user.

This is in reference to the plan change from Advance Rental 998 to 999 plan for my Airtel No:- [protected]. I would also like to inofor you about the 'THIRD CLASS CUSTOMER CARE SERVICE OF AIRTEL' which is completely useless. After Trying for hour's you get to get in touch with your customer service executives & then they put the call on mute & disconnect the call /Else place it on Hold. IF you can see in your records I called airtel customer care several times. On one instance i was given a complaint id no:[protected] Mr. Navaz). I told him that Airtel had activated the 999 Plan on my No:- [protected]. I dont want this plan & had never asked for activation of this plan . I am Happy with my 998 Plan which i was using & WANT TO CONTNUE WITH THE SAME PLAN. I was provided the above complaint ID & i was assured that i would receive a call within 24 Hour. Days passed & i never recieved a call. So i called customer complaint centre agina & i was shocked when your Executive told me that no complaint has been lodged by the prevous executive & your executive noted my complaint again & told me that i would receive the Complaint ID By SMS which i never received.
I lost my patience & agiant called the customer complaint centre on 7.10.08. at around 6.15 pm. I was told by the executive that they could not help me, they put me on long hold. They were abusive, they refused to give me complaint id/Reference id & also refused to give me there Employee Id & Told me that they cannot help me /cannot transfer me to Higher level & disconnected the call.

Please look into the matter & take control of the behaviour & responsibility of your customer care. I AM REALLY FED UP OF YOUR CUSTOMER CARE.

My phone is lost/stolen, please block my SIM [protected] ASAP.

Airtel customer care is extremly poor, no option of talking to customer care operator, only automated message with no provision of blocking SIM immediately. Who should be held responsible if any misuse happens as a result of customers not able to immediately and efficiently able to get their lost SIM blocked.

Respected Sir/Madam,

I am RAGUPATHY,
I need PUK code for my AIRTEL-PREPAID SIM.

the details are given below,

MOBILE NO : [protected]
SIM NO :[protected]
CIRCLE : TAMILNADU, INDIA


pls send my PUK code for my mail-id.

Thanking You,
Your's Faithfully,
i.ragupathy

Respected Sir,

Sir my mobile is stolen my mob no. is [protected] when I call on this no. no one can pick up. I m requesting you pls all outgoing and incoming mails do stop its very very urgnt!

Thanks & Regards

I am Rahul Chauhan, i works in IBM at Manyata Embassy at Bangalore.My postpaid airtel connection-[protected], is disconnected/suspended from service without any prior information.the reason which is told to me is that i have changed my address.My address given in Airtel form is
29/30, 3rd cross, MK Rangaswamy layout,
Lalji layout, Lakkasandra, Bangalore-560030.

5 days earlier i have shifted to my permanent accomodation at733, Tulsi Nilaya, Shani Mahatma Temple Road,
Kalyan Nagar post, Hennur CrossBangalore-560043

Yesterday the person from airtel who came to my office for verification has told me that this is not any problem and i can report my changed address at any time within 1 month. kindly assist me to make my mobile number working as soon as possible.alternate contact number-c/o ravindra jain-[protected]

I have tried to refill my Airtel Mobile using ICICI online prepaid Recharge on 07/10/2008 and havent recieved any Recharge yet.

Payment details for Payment Id [protected]



Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051


Customer Reference :[protected]


Customer Reference :[protected]


Payment Information
Payment Amount : INR 255.00
Date of Payment : 07/10/2008
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : 0106

Reuuest you to clarify the matter.
Thanks in advance for a quick response.

With Best Regards,
Nadeem Ahmad
[protected]

i have sended sms (BEEP to 52288) on 30-09-08 till today i cant get the waplink o beep airtel service is not good like b4 now thge worst service in ap plz send me waplink to me on my mobile no my number is ([protected])

please cancel the java subscription on my cell, m loosing my money unnecessarily day by day, i dont have that salary to waste it like this please help me in this matter. i can provide my mobile number if you require.pls respond on my complain, please.As u dint ask for mobile number i dint mention it but please help me.

Dear Sir/mam

I have just now purchased new connection of Airtel and i am not getting Airtel network in my office. This is just not my problem but there are 2 more of my colleges having air tel card and they also don't get range or network.
my office address is Infoscape Technologies. Exim 406, SV Road. Vile Parle(W) Near Domino's Pizza. As we spend a lot of our time in form of office hours, we face problem & are unable to contact any one
Regards
Trupti Khare-[protected]

I do not know how Yahoo!Zone service was subscribed. It may be by mistake while trying airtel's internet service. After that they renewed the service automatically last month with intimation. I sent a SMS to stop it but in vain. The message came from 58243. Yesterday, again I received the following message:

"Your monthly subscription for Yahoo!Zone is due on 19.Aug.08. You will be charged Rs 30. Continue using Y!Zone, you could be winner of an I-pod. "

Kindly help to stop this service.

R.T.Sakthidaran