Airtel Complaints & Reviews

I am airtel billing costmer from last two to three month i face problem like call drop and cross connection and now new problem when you attend some call it automaticaly disconnect. and for all i give several complaint to their 121 service. they always assure that u r problem be solve in 48hrs or some time it may be more hrs but still they not clear it. They also told me that their technicion talk with me but no ph nothing. Now i am fade out.

SIR,

I AM HOLDING AN AIRTEL CONNECTION PREPAID KOLKATA NUMBER [protected]. I AM ON ROAMING SUDDENLY I FOUND THAT I AM UNABLE TO MAKE ANYCALLS FROM MY PHONE I HAVE
I HAVE INFORMED AIRTEL CUSTOMER CARE MANY TIMES INITIALLY THEY SAID IT WILL TAKE TWO HOURS AND NEXT TIME THEY SAID IT WILL TAKE FORTYEIGHT HOURS AND ULTIMATELY THEY SAY IT WILL TAKE FOR DAYS. I AMVERYMUCH DISAPPOINTED WITH THE RESPONSE. THE SERVICE IS VERY VERY POOR.WITH THIS THE PURPOSE OF HAVING A CELLPHONE IS TOTALLY DEFEATED

SUNDAR

My connection is blocked without any reason. Cell phone # are [protected] & [protected]. I had contacted service centre manager Mr. Tejpal Kohli (netaji subhash marg. darya gunj) but he could only say that we are unable to help you as server is down. I was asked to provide my picture & address proof. I had given it 25 days back. I had submitted the same again on 31st July, 2008. If Airtel likes me to that an extent please let me know. I 'll give you my "Framed Picture".

It's been two days that I am running without my cell phone. No action is taken till date even after many promises by Airtel staff to unbarr the blockage. I had asked him(Mr. Tejpal Singh) to give it to me in writing that he is not able to help me with all his efforts but he declined saying thats out of his authorities...& gave me address of Okhla office.

It's really frustrating to use such a bad service. I had a good faith till this happened to me. When I was in Airtel office yesterday i saw lot many people with similar complaint

Sir I am using this card. Whenever I sending SMS to other country i.e. I am sending it to Oman it is getting sent but when the person replies me from his number via SMS he is getting the SMS SENT msge but at my end I am not receiving this SMS. The person in Oman enquired with his Service Provider they checked and found their system ok. As per them the Problem is with Airtel(Maharashtra). The person in Oman is using OmanMobile Network and...

i called customer care of airtel to find out new promotion for validity and they have missleaded me, i recharged my account and haven't got any valadity. when again called customer care they hang-up my call and thats twice . after a long time when i again called them the agent was very rude, when i talked with his senior (supervisor) guess WHAT .. he was more rude to me and even dont know how to speak english ! when i told him to pass my call to someone else who know how to speak he told me that i am manager in airtel ... !
airtel customer care is just making fun of ther customer . i also have a complaint regarding network which haven't resolved from last 5 to 6 months from now..

airtel should realy must do some thing about there customer care service, i am fed-up with there stupid agents..

Dear Sir,
Three months back I had requested you telephonically to disconnect my airtel landline no 41411207, A/C no 10847297 from A-55 Naraina Industrial area phase 1 N.Delhi and you had confirmed that it had been done.But I have received your bill no[protected] dated 18/10/08 for Rs 1012-00 .My factory where the phone was installed has been closed since 30/06/08 . So kindly cancel the bill and refund deposit of Rs 750-00 immediately and oblige.I am unable to contact you on the no 44444121 so kindly do the needful as soon as possible.MY phone no is [protected].

AIRTEL Chennai is disgusting ... No Customer service .. None is ready to speak .. They always give wrong information and I have wasted 2 months from september trying to get the name changed from my mother's name to my name .

I have submitted the name change through the executive who came home to collect payments and also through customer care number post which i came to know that you have to go and make the request in the customer care center .

I went to from place to place from santhome (bharathi towers) to alwarpet in rain to do the name change and the request was made on 18/10/08 .The lady executive there just gave the recept of billpayment and then said the name change will be taken care and no acknowledgment is required.

Finally when I got another bill in my mom's name . I called the customer care and they see that the request is still not updated on 25/10/2008 and say that another bill of 925 is generated in my mom's name and this has to be closed first . This is thesecond month that they have been giving the same story . The representative called him floor supervisor and said that there is no manager available to speak to. IS THIS CUSTOMER SERVICE . THE MOTIVE OF BROAD BAND itself is lost ... Why i am getting to loose so much of my presious time .. We dont have time to run behind.. and nobody cares .. IS this the situation that he have to live after giving them our Money ...

HORRIBLE!!! Whats the action Plan ...

Dear Sir,
15 days before i buyed my nokia 1650 mobile handset with tht handset i got one airtel sim card free, but that card yet not activated all outgoing call yet not activated, i submitted my all document tht reqd but yet service is not activated. my sim card show yr outgoing and incoming call are barred.
and when i am speking to Custmer care executive they are talking very bad.
my name is sakharam gawade
Mob no [protected]

please tell me what will I do.
I am very much upset.

sakharam gawade
Date 25.10.08

Hi this is neetu singh rana from bairagarh [bhopal].i'm a customer of airtel landline. In my airtel landline phone a top up charges scheme is connect we want to dissconect this scheme my phone no is 4244006 so plz dissconect this scheme quikly in my phone. hoping that you taking a quick action about that.
THANK YOU
DATE-24-OCT-2008 neetu singh rana
bairagarh [bhopal]

I topped up my Airtel (Chennai) with Rs.415/- through icici mobile recharge facility at around 9 pm 24oct 08. Instead of choosing to go to the nearby shop, I had resorted to using the online facility as I was at work and had an urgent phone appointment with an important person at 9:30 pm the same day. To my dismay, I didnt get the top up message until 10:20 pm. At 10.20 pm I get a funny message ( with lots of "%20%") which I was able to vaguely make out, a top up intimation message from Airtel. Just to confirm my fears of the recharge amount, I check the balance enquiry *123# and ofcourse I get a shock.. I see I have Rs. 286.51 left;I had atleast 1 Re before recharge. And apart from the poor return of investment, in this one hour from 9 to 10 pm, I had to undergo the embarassment of asking the person with whom I had a phone appointment to kindly call me as "I had low balance"... I tried their customer care in vain.. Never did I get an option to talk to a cust care executive.. In my utter frustration, I put a no wrong when I called aircel care (Im no aircel man)... Just when I was glad to greeted by a phone operator, I discovered it was aircel, and then disappointment again..
What a poor show by Airtel.. I swear, I am ashamed to be associated with Airtel.. My next move?? Throw both my mobile and its sim card into the dust bin..(My plan is talk more plan with 49 p per call, just for information.)

C.Shivakumar,
Chennai
just in case, my email: [protected]@gmail.com (no spam please, but relevent emails certainly yes)

Hi,

My name is Vikas Yadav from Gurgaon, India. I am using Airtel connection for last 10 years. And from 17th Oct'08 my number is not working, it shows Unregistered SIM. And i continuious call on Air Tel customer care and every executive told me that your services open with in 4 hours. On 20th Oct '08, customer care executive told me that change your SIM then your services are open from our side just because of your SIM is may be ded so i changed my SIM also but till my number is not working. And my business and job is suffering for that.

So please suggest me that what i do for this situation.OR please provide me any Senoir person mail id or cell no so i'll contact with him/her.

Thanks & Regards
Vikas Yadav
[protected]

I purchased the Airtel USB modem from Roshan Telecom, Kodambakkam, Chennai on 05.06.08.

Since then I am facing problem with the product.

When it was purchased, I was told the speed will be upto 120 kbps.
I have used the product in the following places in and arround Chennai also in outside Chennai.
Even when the Signal level shows full bar. I never seen a speed beyond 10kbps. On an average, I use to see only 1 kpbs. Most of the time, I use to see between 0.00 to 1 kbps.
Now the situation has become still worse, it is often giving an error saying " error in connection"

Pl. see the below messages, Airtel has recorded 'N' no. of complaints and gave a standard messages saying, my problem will be attended in 24, 48, or 72 hours. Latest complaint no. has asked for 168 hours.(1 week).

Latest nos. Booked on Problem solving time before (committed by Airtel)
[protected].10.08 09.10.08
[protected].10.08 / 1110 hrs 15.10.08 / 1500 hrs
18862649, 18.10.08 / 0927 hrs 21.10.08 / 1700 hrs
[protected].10.08 / 1730 hrs 28.10.08 / 1000 hrs
[protected].10.08 / 0944 hrs 28.10.08 / 1000 hrs. (On 22nd I never called at the said time I never called)

On 18th as recommended by Airtel, I called the Airtel's authorised service centre's personnel (micromac - the manufacturer of the product) to my place at East Tambaram. At that time coincidently, the signal was very week. So Airtel and the service engineer blamed each other and the day went with an entertainment.
Prior to this I took to the place where I purchased, they said the instrument is alright, connection settings at Airtel need to be corrected.
On 22nd a female call centre executive called me at 11.34 AM and asked about the reason for disconnection. I told her I really do not wanted to disconnect. As the connection in all the area is poor, and as the Airtel is repeatedly failing to solve the problem. I wanted to disconnect provided, I should get the full refund for my USB modem for which I have paid Rs. 3000/-. She said she will arrange some one to collect it and get the refund. If it is getting disconnected.

Since yesterday 22nd late evening it got disconnected. Yesterday night I contacted the call centre, an executive told me that someone is working on my complaint, next day morning it will get rectified.
This morning when I contacted, I was told that it got temporarily disconnected. When I asked for the procedure for surrendering the modem. Now they say that it is not refundable.

As you know I am a Management and Technical Consultant, meeting CEOs and MDs of various corporate giants and their executives, On seeing this product my clients are asking about the performance. I am not in a position to recommend this product. This product cannot be recommended to anyone. Because they say the product is not refundable.

You are also in the same business of meeting IT sector people in particular. Just like you recommended this product to me, kindly do not recommend this to anyone.
As I have very good raport with you, I do not mistake you. By recommending this product to more people, you may have face some uncomfort.
If you know someone in Airtel, Kindly help me out for getting rid out of this problem.

Respected Airtel management.
Sir, I got lot of wrong calls and missed calls to my Airtel number.One and half month back i lost my Airtel mobile in my hostel.My number was used by other persons.May i want to know the details of them by using their incoming and outgoing calls list.
Please send me the incoming and outgoing calls list of my number from last 2 months.Please send me the calls list of my number to my mail id as early...

Without any demand airtel prepaid is sending SMS - subcribe songs etc ...& deducting Rs30 per month. Which is not at all required or never ever demanded by us.

Sir
I am a resident of Hyderabad and working as a Sub-Contractor in Madhubani Town - District Madhubani - Bihar. I had purchased a Nokia Handset along with an Airtel Pre-Paid Connection in their on-going offer of Life Time Validity.The Details are as follows:
Mobile No. : [protected]
SIM No. :[protected]
I had given my PAN Card and my Bank Pass Book Copies as ID Proof.
The no. was a ctivated the next day and I had got it Life Time Validity Recharge adn Talk Time and Local Calling Top-Ups.
After a week, the SIM got de-activated and I was told that I had to re-submit the forms.The Pre-Paid enrolment form which the dealer from whom I took the handset and Sim told me just to give him the money with my ID Proofs with signatures where required and he would do the rest and so I did.I have proof against the dealer that he wrote my Date of Birth as 01/01/1977 against as in my Pan Card which is 13/10/1983 which I had already given as an ID proof.Sir, whose fault is it that I was asked to re-submit the documents? Anyways, proceeding further, I went ahead n again gave the documents for the same SIM instead of buying a new one from some other place as I had already got so many recharges n top-ups done plus I had forwarded this no. of mine to all my contacts.Now, its been more than 2 months Sir and the no. still hasnt been activated and I am paying heavily for my recharges on roaming on my Hyderabad no. as I am still waiting for that Bihar no. to get activated. I seek forward for your help to get my no. activated as well as a compensation for the no. of calls I had to make to the dealer to ask him the status of my SIM activation, the amoutn of petrol wasted for the same to go to the dealer n Airtel office, plus the heft recharges done on Hyderabad no. which is being excessively used in roaming, thanks to the negligence of Airtel - Bihar. I literally beg you to kindly look in to the matter and see what can be done and kindly oblige. I did not want to take any unfair step against them beacause you know the condition of Bihar...so I am approaching the proper means for getting my problem sorted out.

I have been charged Rs 990 in the month of September for down loading games - for which I complaint to their customer service and also filed written complaint at [protected]@airtelindia.com. I did not get any response from either option.

I am again and again getting message for charging Rs 99 for down loading these games inspite of my complaint to airtel. The latest message I got is on 20th October at 2.18pm.

I had written to airtel that I have not down loaded any game but they still maintain that the amount so charged is correct.

I am planning to take this issue at any level.

iam using airtel prepaid no.[protected] for quiet long and using there airtel live services but now they are start charging for freedownloads also avilable in freezones i have already complained at there call center but no results plz forwards this complaints to higher officials

Hi - This is to warrant all the users who are planning to locate in Pune. Airtel Pune sucks, following are the issues I have faced over last 4 months and today have switched to Idea:

1. There is no network coverage at nights. This network is generally clogged and you can rarely make a phone call you require.

2. In case you are able to connect, then there is a good probability that call will drop

This is shameful for a telecommunication provider of national repute and I strongly suggest that the pain is not worth it.

Thanks,
Chetan

I am Diptanshu Shukla. I am prepaid customer of airtel. Presently i am residing at Mumbai for short period, my mobile no. is "[protected]". I am facing a serious problem i.e, i was put a password in my mobile, and i forget that password then i was use hit-and-trial, so thai my sim is block, and whenever i power of my mobile, one message is shown that is, put your "puk code".
so please either give me puk code, or restart my blocked sim, its really wery urgent for me, and i am unable to call customer care of Bhopal
for your verification i am giving you my address, my birth date which are written below:-
NAME:- Diptanshu shukla
MOBILE NO. :- [protected]
Address :- MIG-801, Vijay Sthambh, M.P. Nagar, Zone-1, Near Press Complex, Bhopal (M.P.)
I am waiting your quick responce, and plz send confirmation on my both email which are written below:-
suhas.[protected]@relianceada.com
diptanshu.[protected]@relianceada.com

I took a new AirTel postpaid no.[protected], dealer told us that there is an
new plan of Monthly rental Rs. 249/- initial activation charges are Rs.500/-, in this Plan initial 500 mins are free either STD or Local after
that the charges will be 30 paise/min for Local calls & 50 Paise/min for STD calls.
As scheme was very lucrative so I gave him Rs. 500 & documents & took a new connection even though I was already having two connection (1. BSNL
postpaid provided by company & 2. Reliance Prepaid).
But yesterday bill reached at my home by courier, in that plan was totally different. No initial 500 mins were free & STD call rates were Rs 1.50 /min.
I talked with dealer named Pavan he told that the scheme we took has been stopped by Airtel you switchover to another Plan or surrender the
connection.
now Airtel is saying to deposite the bill amount even though it is withen 500 free min.