Airtel Complaints & Reviews

Thank you for lodging your complaint with us.
Your complaint lodged on 10/20/2008 8:50:57 PM.
Your Complaint Details as follows

Title : Airtel Deduction of charges For unsubscribed services
Complaint Id : 7922
Complaint : My airtel prepaid number is [protected](airtel prepaid kolkata circle).I am using it on roaming at delhi.From 16th october airtel is deducting my balance for services which i have not activated.the first time i got a sms like this Thanks for downloading MailApplication from Airtel Live WAP Service. You've been charged Rs. 7. from the number 64611007 on 16th october 2008 at 10-08 pm, and my balance got deducted again i got a sms "You've been renewed for (cricket sub pack, Subscription) subcription service on airtel wap . you've been charged Rs 10. i got this sms from 64611010 on 20th october 2008 and again my balance got deducted.This time i complained to airtel customer care, my complaint reference number is[protected].I asked if refund is not possible atleast unsubscribe me from this subscriptions but i was told it was not possible through airtel customer care and i should go to rediff.com from mobile to unsubscribe.I went to the wapsite but didnt found any option to unsubscribe, so i called airtel customer care (kolkata) [protected] and was told to call[protected] to unsubscribe but on dialing i found no option to unsubscribe, also again my balance got deducted by Rs 18 .

Please keep the complaint number to track your complaint. You will hear from us within 72 hours.

Thank you for lodging your complaint with us.
We are also happy to inform you that you could also avail of the free HELPLINE service by calling
the Toll Free Consumer Helpline at[protected].

Thank you for lodging your complaint with us.
The CORE Team

@ Core Centre |

I have send the msg for connecting
the net service but the problem is not yet satisfactory.The setting for that purpose will not yet send on my chinese GPRS set mobile no [protected]

I cannot access gprs on my mobile though it is a GPRS enabled phone.I tried ur customer care bt problem yet not solved.I already reachaged 499 Gprs pacl bt its not working, plz solve my problem as soon as possible

Hi...can i know that in Airtel is there any hello tune of Nach baliye (Star Plus- Reality Show) is there or not......

Airtel Live includes a service called EZMail. I signed up for it and have been charged Rs. 50 per month. This service constantly times out and I have never been able to use it. I am unable to unsubscribe from it now.

there is an appco company who is dealed with airtel. appco sales girl named pammy came to my place told me she has a good plan for postpaid customer she told me tht if i take 2 simcard then for that 2 nos the intercalling will b free evn sms between us will b free this was the information given 2 me. but now after taking 2 simcards i came 2 know the calls between us is free but sms is not and in each bill airtel charge me for sms more than 500 and then my bill becomes Rs 1100.this is a big cheating done with me i want a strict action 2 b taken with airtel.even airtel executives are very bad they talk 2 us as if v had done something.

REQUESTED SIR OR MADAM,
ACTUALLY MY ACTIVATE SERVICES NOT UNSUBSCRIBE BY THE END OF AIRTEL.MY ACTIVATE SERVICES IS LAUGHTER CLUB PACK AND JOB ALERT AND I AM MANY COMPLAIN POST ON THE PAGE OF AIRTEL MOBILE SERVICES.
FINALLY I WANT CLOSE MY THIS ACTIVATE SERVICES SO PLEASE SHORT OUT THIS PROBLEM IMMEDITLY .
THANK YOU.

Iam M.Srinivas Rao from Hyderabad my phone no is [protected] . there is very serious problem of indoor network in Osmania General Hospital Quili Quitubsha building in hyderabad since last 1/12 month earlear iam complaint regarding this problem they told that ur problem is rectifing with in one week .now one month is gone the problem is same.now iam uanbale receive the calls and diale the calls from hospital . in the cell displays only network connection error.to do the calls and recieved the calls i make to come out the building and then call. so now itself i hope that when u see this message ur rectifing the indoor network problems, in this hospital so many Airtel customers are facing same problem.so pls do needful as an early.

This mail is in regards that after registering in DNC service from 07/09/2007, My number is [protected], I am getting the tellecalls till now. The main thing is that each and everytime. Whenever i received a tellecall, i have to report and submit the same report to Airtel customer care for the serious actions. Even today i have received the tellecall from citifinancial bank, number is -[protected] and abn amro bank, number is - [protected]
The main thing is that i had reported this complaint to the senior persons in airtel, however till now the airtel had not stopped the tellecalls on my number...
Now i want airtel to compensate me for the same regrads...

Mine reference number for Registration is S[protected]
I am already registered with NDNC. on 07/09/2007..
Please feel free to contact me on my number- [protected]

The same above thing i had sended to the airtel appelates officers and NDNC mail ids, however no action had been taken against my complaint and then on 18th oct, 2008 ( today) i had received the telecall from airtel itself for the selling of new postpaid connection...
This s in the regards as per our previous communications, i just wanna tell you that today(18th oct, 08 ) from the airtel department so sell me a new postpaid connection, the number is [protected] although after telling your agent that my number is registered in the DNC policy, the executive started shouting and said that you can do whatever you can (joh ukhar saktei hoo ukhar lenaa.)
The ridiculous thing is that this call is from the airtel itself and i am also using the airtel connection and registered my number in the DNC through the same telecom providor .
This is the mail i had sended to airtel and NDNC department..

Now i want airtel to compensate me as i have all the records of the this calls and i had decided and already discussed with my lawyer to move to the consumer courts...

With Regards and Thanks
JAsjit Singh

I have lost my sim card. My no. is [protected]. Pl/block my card till then I issue new card.

I have BB8820 past 10months and this handset is giving me problem since begining. no one at call center is skilled to help for technical support. Inspite of the top BB model in India, services are too poor.
Now my handset touchboll is not working past three days, I visited Service center at Shoprix Mall, Noida but guys seems to be just for name sake they know nothing about the product, features etc. Its total waste to visit such stores.

he told me that he would send this BB to Bangalore office and would take minimum 10working days to get repaire/replaced etc.
If BB dont have people in Metro like Delhi then what is the use to launching such product. How can a person give handset for 10days.

Totally inefficent and worst service of blackberry In India.

I think my nokia was better atleast we have lot of technical guys around to help.

Hi,

I have applied for changing my SIM CArd and previous was blocked. It has been 5 days. When ever I call in customer care I get answer that it will be activeated in 24 hours but it has been 5 days also if I go to Airtel office i get answer that we dont know how long it will take it can take 2-3 days or even 10-15 or 21days.

Let me know what should i do?

Respected Sir,

My cell phone is theft in panna (mp) i have already give police complaint. But if you should give me the full information of this number so i can get help of police. my mobile is programed by anti theft so my cell has send me the thef no. and i want to all pocible details of this number.

thef no is :+91 [protected]

as soon as pocible give me all details of these number.

thanking you.

I am not using Airtel Live but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...You've been renewed for (archie_comics_wap, ComicStrip) subscription service on Airtel WAP. You 've been charged Rs 10.

Hi,
I've lodge a complain regarding No signal at my residence 1 month back, but still the problem persist. I've already told to Airtel customer care that my mobile is working fine on different locations e.g. in my office or outside my colony, (means not any issue with mobile sensitivity). This signal problem is affecting my Official and personal life. so please try to resolve it as soon as possible.

My address
P-482, Jalvayu vihar,
Sec -30, Gurgaon.
Mobile No : [protected]

Dear Sir,

My cell no is [protected]. I have paid my bill twice trhough Mchek service for the month of June 2008 on 13/07/2008 & 14/07/2008 of rs.350.85/- ... Latte i came to know that both the times the amunt was deducted from my account but in my airtel balance credit was given once only... from then i.e 14/07/2008 to till date I am making follow up with the customer care dept but they are not giving me the credit in my airtel balance.. I have talked with supervisors of the customer care but they are also nt solving and I have put several mails also but there is nosolution and ... I have submitted all my documents to them including account statements...

Pls look into the matter and solve the issue asap

Rgds,
Mayur Bhagat

DEAR CONSUMER COMPLAINTS,
I AM ATTACHING HEREWITHIN THE COMPLAINT I HAVE REGISTERED WITH THE AIR TEL VIA E MAIL BUT STILL NOTHING COULD BE SORTED OUT.
Great Northern Services to 121





show details 11:38 AM (24 hours ago) Reply


Dear Urmila Rawat,
I think so, you are not answering my query. Why my other nos ([protected]/85) plans have been not changed if I requested the same (plans to be changed on all three) on the company letter head and gave the change plan for the three nos on 23rd September 2008 and why just one number ([protected]) plan has been changed and that too w.e.f 10th oct why not 26th Sept, 2008 why not the other two Numbers, and this is registered company ID registered with the Air Tel.
Kindly Change the plan for the other two numbers effective this billing cycle of OCT. I think so if this does not happen then i have an option to move with other service provider as you are not following up the mail as well as complaint. I think you have the record to check how many times i have contacted the AIR TEL customer services as well as visited the dealer. Given the request in written as well but still nothing has changed just one Number tariff has been changed and still the rest is pending. Well need to sort this within a day or two.
With Regards,
Vivek Sharma
On Wed, Oct 15, 2008 at 10:45 AM, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Customer,


Thank you for contacting Airtel.

This is with reference to your email dated 15/10/08 regarding Bill Plan Change into Airtel 399 Plan for your Airtel mobiles [protected], [protected] and [protected].

We would like to inform you that the Airtel mobile number given by you are a company paid account so we request you to visit to your nearest Airtel Showroom to change your bill plan or kindly send the request for change your bill plan from the registered company email id along with the letter head stating request for Bill Plan Change duly signed by authorised signatory.

Further, we would like to inform you that Airtel 399 plan has already been activated on your Airtel mobile [protected] with effect from 10/10/08.

You may also visit our website at www.airtel.in for more information on the related Bill Plans.

For any further assistance, please feel free to contact us by sending an email at [protected]@airtelindia.com. We will make every effort to revert with resolution as soon as possible.

We appreciate your valuable subscription with Airtel and it will always be our constant endeavor to serve you better.

Warm Regards,

Urmila Rawat
Customer Care
Airtel
---- Original Message ----
Great Northern Services to 121, md, vsharman
show details Oct 14 (1 day ago) Reply


Dear Air Tel,
I am a corporate user as you say with my connections nos as [protected]/85/87,
I am so fed up with the customer services as well as your corporate dealer's that now i just want to change my services to other operator,
I have requested on the letter head stating the change of plans from 325 to 399 on all the three nos mentioned but only one has been changed and why not the other tw
Kindly do let me know if this is going to be done in next two days or I should go for other operator as I have trying to change my bill plan from last three months.

--
With Regards,
Vivek
Great Northern Services,