Airtel Complaints & Reviews

i want to see call history foe the month sept 2008

Sir, I was airtel postpaid customer last 5 and 6 years but i convert my airtel postpaid no. [protected] (sim no.[protected] to prepaid on 14.07.2008 at 10.15 A.M. but at this time my phone showing invalid sim last 7 days. On 17.07.2008 Miss Payal, Airtel Outlet customer care executive, kamla nagar gave me a new ( sim no.[protected] and said your phone start in 2 hours, but today is 21.07.2008 time 5.45 my phone showing invalid sim, when I want to talk kamla nagar airtel outlet manager Mr.Regi, Mr.Vikas and Miss payal, they gave me always one answer last 7 days ( KAL 12 BAJE TAK HO JAYEGA) I also talk 121 airtel customer care but he says you talk to outlet we could not do anything.
Sir now i am very fed up for these people and airtel customer care, please shortout my this problem immediately. My another contanct no. is [protected]

Complaint Launched Against:
Opposite Party Name – Airtel Mobile Services


Complaint Details:

Background:
I have been using Airtel services since year 2004. Initially it was pre-paid, then I changed to billing in year 2005, when I got corporate plan from my office. Since then till now, I am a post-paid customer of Airtel.

March’2008:
In second week of March I receive a call from an Airtel associate [as he called himself] offering me a “Hotline” plan. He explained me the plan, which was as follows:
- In this Hotline plan, I can make another Airtel postpaid number as my hotline number, meaning any calls made to and fro my and that number will be free.
I was glad to know that. I showed my interest and told that guy that the number which I want to make free is a Airtel pre-paid number. He said that I will have to make it post paid first to avail this offer. I said – “Fine’ll do that”.

Accordingly on 13th of March 2008 one boy named Narendra came to my office to collect the required documents.
1. I paid him Rs599/- [which included the Sim Cost as pre-paid was going to be converted to billing and some deposit of this plan which I was taking]
2. I gave him the old SIM number of the pre-paid card. [so that same number was to be converted to post paid]
3. And my ID proof zerox.
That same day that boy gave me new SIM card and said that within 48hrs this will be activated as billing and that old sim will be deactivated.

On 17th of March’2008, the new SIM got activated and we were very happy to avail this hotline plan. To be on safer side, as I had that associate’s name – Mangesh ([protected]) who had called me and offered me this plan and told him that my new sim is now activated and I’m availing this Hotline plan. So please keep a check that when the bill is generated I’m not charged for the calls that I make to this Hotline number and the vice-versa. He said nothing like this would happen and I can relax. I had warned him that it should not happen that after that bill is generated I get all charges for calling this hotline number and then I’ve to run to Airtel gallery. He still convinced me that nothing like this would happen.
Hence, I was carefree, relying on the words of the associate Mangesh, and availed that hotline service. I made calls to this hotline number and even calls were made from that number to my number.

Apr’2008:
My bill gets generated. I receive my first bill after activating this hotline plan. And not a surprise at all, I was charged for all the calls that I made on my so called hotline number. And even that hotline number was charged for call made to my number. I was totally frustrated. I first called up that associate Mangesh. But that mobile number was coming switched off. Then I called up Airtel Customer Care 121. There I explained them my problem and what hotline plan I have taken and how I am suppose to get all the call to hotline number free. They took my complaint and raised a service request. This was the first SR that I raised. After few days I receive a call from airtel where they tell me that no such plan is activated for me, and I am not eligible for any such hotline plan. I fought with them on the call. I told them that why had they called me up and offered this plan. I have the receipt. A guy named “Narendra” had come to my office to pick the documents I have all the proofs. Then they did further enquiry and one fine day I receive a call from Pune head office that they have deduced Rs300 from my bill. I told them that this new sim card has got activated from 17th Mar’2008. And since them all the calls from and to that number are suppose to be free. So from when have they considered and how have to concluded to a discount of Rs300 only. She did not any answer and she said that she will call again. But that call never came back.

May’2008:
I went to airtel galary and raised another request. I again explained the associate that entire case and she raised the request again. Like this I have made 4 SRs till now. And Airtel has closed all of them mentioning that I will not be getting such offer.

In the mean time in the month of May’08 I received twice calls from Airtel Bhandup office, offering me this Hotline plan. I was so annoyed on them. I said I have already taken this plan, but I am being charged for all the calls that I make to the hotline number. Once it was a height, when that associate told me that this hotline plan is especially for 299 Celebration plan customers [my billing plan is 299 Celebration].

So the billing department was telling that there is no such hotline plan in airtel, some other associates said that this hotline plan is not available for specially my billing plan. In the mean time other associates of Airtel called me thrice in the month of April and May 2008 offering me the same Hotline plan which I had already taken in Mar’08 and was suffering its after effects.

Now I have got frustrated, and mentally harassed by Airtel. Every time a new associate talks to me, and I have to spend my energy in explaining me the entire Ramayana again and again. And now the associates don’t even listen to my complaint and entire case, and simply ask me to pay the outstanding amount, which I am not going to pay. Even that Mangesh’s mobile is never available. The billing department people keep calling at my home, and they speak so rudely and loud voice. They now say that they will send me a legal notice. I have told them that I am going to take this to Consumer Court.

I am ready to clear the payments if the bill is calculated correctly as per the hotline plan. I am suppose to get either
- That Hotline plan as it was offered to me, recalculate my Mar to Jul2008 bills accordingly, then I will continue with Airtel OR
- Airtel should return me my Rs599 with interest. As they offered me Hotline plan which later they deny to service. What ever bills from March to Jul’08 should be calculated as per Hotline plan and that amout I am ready to pay. And after which I will discontinue Airtel Service officially.

I am totally fooled by Airtel. They are misleading the customers. There no consistency between departments. One department calls the customers and offers them and registers them for some exciting plans, and later the billing department is unware of any such plan and charges the customer.

I have discontinued that airtel number. As anyways they have barred my outgoing on that number. They show my total outstanding as Rs2900. I have taken another number from another service provider till then.

Please help me. I want justice.

i am a customer of orissa AIRTEL, i am trying very hard to contact customer care of orissa airtel, but it is really impossible..no 121 or [protected] is responding...

i dont want Airtel online Friends chat. there is no use simply i have to pay 25 Rs per month.

Hi all,

When i was trying to recharge my prepaid account through internet, am getting a mesage after entered all the details (mobile number, amount to be recharged and location) recharge can not be processed at this time. i have been trying this since september middle. but i couldn't finish the process. may i know the exact reason for it is not working? am not here to receive this kind of response from the service provider. its frustrating me. if they can't consider these kind of issues, why they are providing online recharging facility to their customers?.

am very much annoyed by having airtel prepaid. please make sure this does not happen again.

Thanks,
Parthasarathy.M

i have an airtel mobile no. [protected] i am asked for puk code because of entering wrong pin code kindly send me my puk code

I have been using the Airtel Broadband services for about 6 months now. Recently, I had got my plan changed to 2GB download limit, 512 KBPS to 4GB download limit and 4 MBPS. After doing this, they calculated my bill for the present month using the pro-rata basis (as they say). Now they have messed with the amount of download and upload I did during my usage. The explanation they the technical deptt gave me was that I had downloaded more than 7GBs and each extra GB costs to about Rs 1000!!! So, my bill comes to whooping Rs 6746 now, instead of Rs 1000.
I am using the softwares which record the amount of download and upload I do whenever I start my connection. The actual usage I see is about 4.8 GB. Now they are not accepting and giving their own false explanations.
I know that Airtel is pretty bad in the regard and they are at the top in doing the discrepancies in the billing (you can very well see from this forum, "Stay away Airtel (2252)"). I have my friends who have gone through a lot of pain, but it came with me this time. I plan to get this connection disconnected and go for some other service provider. I would recommend everyone never to buy any Airtel service.
But I would anyway get this settled, either with them, or legal!

Please Cancel auto subscription of Yahoo zone...I have been charged Rs.10 for every 10 day's.So please cancel my auto subscription for Yahoo zone..My mobile no is [protected]

called the airtel kerala customer care at 12.55 am on 17th july 2008 from the +[protected] for clarification.

i called the airtel kerala customer care to ask, why do they provide a rental service without asking the customer's permission?

the customer care agent is stammering and not able to answer the questions

asked the agent to transfer the call to TL
TL disconnected the call while talking

call came from airtel chennai (roshan - +91 [protected]) apologising this issue, said that it was a technical problem.
but still not answered my question.


why the rental service was imposed on my mobile number without getting my permission(even if its for free)?

Dear sir,
I am balaji Gutte from Pune (Maharastra) My Mo. No is [protected] in this no. daily resive 1 msg. and daily i have charge 1rs. Last 15 days to yet i daily call a custmer care and told my problem but they are told me after 24 hrs. close this service but now yet this service is continue my no. and last 10 days ago they toll me after 24 hrs./ you have no charges i[censored] have pay any charges then how many rs. charges you all charge refend you. And i pay total charge is 15 rs. please close this service.
MEASSAGE NO.5432101

Hi,

I have been an airtel postpaid customer since last couple of years.
My phone no is[protected] and it is a delhi phone number.

Today i.e. Oct 4th 2008, i have lost my phone in Hyderabad where i was visiting my relatives.
I realised that the phone is lost/stolen at around 9pm tonight and since then i have been trying to call the number but the thief has switched it off.

I contacted airtel customer care through my daughter's phone(by dialling 121) and the response i got was that you have to go to airtel outlet and register a complaint there.
When i tried to reason with customer care saying that since all outlets will be closed for the night, i will be able to register a complaint only tomorrow.
During this time, the thief can do a lot of mischief with my SIM card. But the customer care executive said that they cannot do anything and neither they can provide me with any other number to call.

Through you I would like to address this issue with Airtel and i hold them responsible for the uncaring and ir-responsible customer service.
Also, any phone calls made from my number[protected] wont be my responsibility and neither will I pay for them.

Regards
S.N.Sharma.