While talking to someone, my call got dropped, the signals disappeared and the mobile phone screen read "Sim card registration failed"
I sent the phone to the nearest Airtel Store, F - 5, East of Kailash, New Delhi. The executive there said that the SIM got damaged. I said "OK, give me a new SIM". He asked for Rs. 60 for a new SIM issue. I said that I am not at fault if the sim got damaged, that too when I got the SIM only about 2 - 3 weeks back and that I can't help it if AIRTEL issued bad quality SIM Cards, why should I bear the cost of their ignorance. To this the executive replied that it is an electronic chip and that to continue the service, I would have to pay up.
I paid the money along with a new proof of ID and also paid the bill which was still much before the due date.
I was told that it will be activated in 4 hours. This was around 1:00 P.M.
Till 6:30 P.M. the SIM was still not activated.
I called the customer service. I was told that the SIM shall be activated in an hours time.
Nothing happened till the next morning, i.e. today.
I called the customer service number [protected] today morning ffrom 10:00 a.m.
It is as it is a pain to reach the executive who can listen and talk, eventually I reached the customer care executive and explained the whole problem and then he put me on hold. I kept waiting for quite some time and then I realized that the call has been disconnected. This smae thing happened 3 times.
The 4th time when I called, the customer care executive kept telling me that he has forwarded the request and that for any further assistance I would need to visit the Airtel Store. I told him that when I talked to the people at the Airtel Store, they say that I need to speak to customer care, you tell me that I need to speak to the people at the Airtel Store.
Should I not concentrate on my regular work or should I just keep visiting the Airtel Store, while I am missing important business due to the mobile phone not working.
The customer care exdcutive kept repeating that I should go to the Airtel Store.
I asked him what is he doing in customer care. He is supposed to help me out and not kick me around.
He still repeated the same thing.
I asked him are you stupid? (who would not get aggravated in my situation when for an hour i had been explaining my problem and 3 times the call was disconnected and then I get what the executive is saying, that too after the phone being down for a whole day)
The customer care executive replied "Are you crazy?"
I said "What the [censored]?"
He said same to you.
The call must have been recorded. It can be accessed in the database of Airtel, my mobile number is [protected].
AIRTEL/Mobile bill — Mental Harrasment for bill
Dear Sir/Madam,I have a complaint against your company. I am using my airtel connection since 2005. And I have a very good track record. I have a credit limit of Rs. 7000/- p.m.
Sir/Madam, on 3rd of Feb 2011; I applied for mobile number portability. As
I am paying them Rs. 800/- as a fixed rent for my connection where as I am
getting the same benefits from other company at a package of Rs. 499/-. Even
they are offering me more benefits than airtel. When I applied for MNP. I got a
call from the customer care of airtel in the month of February that they are
offering me a cheaper plan (Rs. 125/- p.m.) instead and all the additional services will be closed from the same day. I agreed to their proposal. But today I came to know that they haven’t changed my plan and charging me at the same package which was before talking to your customer care executive.
My question is that first of all why you people are not telling your customer
that you have some better plans available with you if someone is so loyal to
your company. Secondly your customer care executive once agreed to change my
plan why he didn’t change it immediately. Your executives are not accepting their fault and forced me to bear the charges of their fault. These people harassed me by
calling me again and again for paying the bill (which I never supposed to pay). Instead of correcting their mistake they barred the incoming and outgoing of my mobile.
They exceeded their limit now by calling my dear one’s and my BOSS by saying that they will take legal action against me.
I am following you on the mail since 8th of April 2011. I wrote to your customer care a no. of times and talked to Aftab a couple of times. But all in vain. Even he has not provided me any solution. I have all the mails which I wrote you. My intension is to pay the genuine amount which I used not of that amount which I haven’t used.
Sir/Madam, I am writing this mail to you, hoping that you will do justice with
my request and take some strict action against this. So that your customers shouldn’t face difficulty.
I am hoping that from now onwards your customer care executives will stop insulting me in front of my friends and relatives. And provide me a better solution to this problem.
Hoping for an early and positive response from your side.
My mobile no. is [protected]
Thanks & Regards,
Amit Sharma
[protected]