Airtel Complaints & Reviews

I am facing biggest problems with Airtel to change my Bill Plan from an Individual 299 Talk Home Indian plan to a CUG 199 coporate plan. I sent all the documents Airtel is demanding to submit for a Bill plan change, still they are not changing my bill plan. Every time Customer care representatives are dodging me with stupid reasons.

They asked to pay total outstanding dues + unbilled amount, I paid it and called the customer care to change my bill plan, now they are saying a another stupid reason "go to any Airtel outlet and fill the forms and submit all the documents along with passport size photo".

What the hell is happening.. is it the same for all Airtel customers?
=============================================
Dear Mr. Krishna,

Thank you for contacting Airtel.

We understand from your previous interaction dated 23/10/08, you had expressed concern over the delay in change of your bill plan to H17 CUG 199 plan for your Airtel mobile number [protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that we are in receipt of your attachments.

We would like to inform youy tha your concern has been registered under the respective department and kindly refer to the Service Request number 18972084 in any future communication about this concern.

We would revert to you by 30/10/08.

Alternatively, you could view the status of your Service Request by dialing *121# [toll free] and press the call button, details will immediately appear on the screen and you could also dial 12115 for the same.

For further assistance, mail us at [protected]@airtelindia.com

We value your association with Airtel.

Warm Regards,

Ravi
Customer Care Executive
Bharti Airtel Limited




---- Original Message ----



Hello,



Attached are the documents you requested to change my Bill plan to H17 CUG
199.



1.????? Introductory letter from your company (i.e., Bonafide Certificate
or Offer Letter) ? [ File name scan0044.jpg ]

2.????? Identity Card ? [ File Name ? scan0019.jpg ]

3.????? Latest Payslip ? [ File Name - payslip_sep.pdf ]



Now please do not ask any more documents, I am already fedup with all the
earlier communications with Airtel Customer Care.



Not sure to whom this mail will go now in your Customer Care, but please
look at all the chain of mail below to understand how much you people are
irritated me on this matter.



Please change my bill plan with immediate affect.



Best Regards,

Rama KrishnaNarra



-----Original Message-----
From: [protected]@airtelindia.com[mailto:[protected]@airtelindia.com]
Sent: Thursday, October 23, 2008 6:15 PM
To: Narra, Rama
Subject: Re: FW: Mobile No:= [protected] Request to Change the tariff plan
to H17 CUG 199 Message From "Narra, Rama" <rama.[protected]@capgemini.com>
[REF:[protected]]



Dear Mr. Krishna,



Thank you for contacting Airtel.



We understand from your previous interaction dated 23/10/08, you had
expressed concern over the delay in change of your bill plan to H17 CUG 199
plan to the company employee scheme of M/s. Capgemini on your Airtel mobile
number [protected].



We understand your concern and will work towards resolving the same.



We would like to inform you that we are in receipt of your salary slip and
company identity card for the same. However, we regret to inform you that
we would not be able to process your request as we are not in receipt of
the ?Introductory letter from your company (i.e., Bonafide Certificate or
Offer Letter).



Hence, kindly send us the introductory letter with the authorize seal and
signature for us to initiate further action regarding the same.



Kindly be informed that since your bill cycle date is on 13th of every
month, rate plan would be changed on your bill cycle date.



We would request you to kindly contact your company coordinator of M/s.
Capgemini for the rate plan tariff details of the same.



For further assistance, mail us at [protected]@airtelindia.com



We value your association with Airtel.



Warm Regards,



Kamei N

Customer Care Executive

Bharti Airtel Limited.





---- Original Message ----







Hello,







Attached are my Capgemini Identity Card + Pan Card (file name:

scan0019.jpg) and my Latest Payslip (file name: payslip_sep.pdf).







Also I have attached your recent reply to my earlier mail. According to

your reply in the attached mail the Service Request number you created for

my mail is 18861586, and I see it is in status of Closed now in Airtel

portal, attached is the screenshot of it.







Also I do see another Service Request Number 18893622?with the status as

Open for the same Bill Plan change request.







I am now really confused what is happening, why you are dodging every time

with a silly cause we did not receive all the documents..etc.







Are you really going to change my Bill Plan? If not then please deactivate

my Airtel connection. The only reason I am still using Airtel is because I

have been using this number from past 2 years, and my number is well known

to all my friends and relatives. It is a 10 minute job to me to deactivate

this connection and get Vodafone connection.







Again, please don?t say silly causes (all documents are not there, we can

activate in next bill cycle..etc) to change my Bill Plan. If you can do it

tell me how long it will take, if you can?t do it then deactivate my

connection.











Best Regards,



[protected][protected][protected][protected][protected]-



Rama Krishna Narra?| Capgemini?India?|?Bangalore

Senior Consultant| Alcatel-Lucent, OS - AM



Office: +[protected], Extn: 805 7662 | Cell: +[protected] |



VOIP: +[protected], Extn: 802 5225 |



Email:?rama.[protected]@capgemini.com?|?[protected]@alcatel-lucent.com |

www.capgemini.com



?Together. Free your energies

[protected][protected][protected][protected][protected]-







From:Narra, Rama

Sent: Friday, October 17, 2008 7:41 PM

To: [protected]@airtelindia.com

Subject: MobileNo:= [protected] Request to Change the tariff plan to H17 CUG

199

Importance: High







Hi,







Attached are my Company ID card and my Pan card (scan0019.jpg), and my

latest pay slip (payslip_sep.pdf).







Can you please assist me in changing my tariff plan from 299 talk home

indiato H17 CUG 199 plan.











Best Regards,



Rama KrishnaNarra



Senior Consultant | Capgemini India| Bangalore



Phone: +[protected], Extn: 805 7662 | Mob: +[protected]



Email: rama.[protected]@capgemini.com| www.capgemini.com







From:[protected]@airtelindia.com[mailto:[protected]@airtelindia.com]

Sent: Thu 10/16/2008 6:53 PM

To: Narra, Rama

Subject: [WARNING : MESSAGE ENCRYPTED] Re: (MobileNo:=[protected] ) Request

to Change the tariff plan to H17 CUG 199 Message From "Narra, Rama" <

rama.[protected]@capgemini.com> [REF:[protected]]



Dear Mr. Narra,



Thank you for contacting Airtel.



We understand from your previous interaction dated 15/10/08, you had

requested us to change your existing bill plan to H17 CUG 199 Plan for your

Airtel mobile number [protected].



We would like to inform you that we are in receipt of your Salary Slip.



We kindly request you to submit the following documents at your nearest

AirtelRelationshipCenter. Also, you could the send the scanned copy of the

documents via Email.



"?????? ??????? Introductory Letter from your Employer (Company)

"?????? ??????? Photo Copy of your Identity Card



On receipt of your request and documents, your bill plan would be changed

from the subsequent invoice date 13/11/08.



For further assistance, mail us at [protected]@airtelindia.com



We value your association with Airtel.



Warm Regards,



Kalai

Customer Care Executive

Bharti Airtel Limited







---- Original Message ----





Hi,



Thanks for your prompt response. Attached? is my latest pay stub, kindly

change my taiff plan to CUG 199 as soon as? possible.



Best Regards,

Rama KrishnaNarra



From: [protected]@airtelindia.com? [mailto:[protected]@airtelindia.com]

Sent: Wed 10/15/2008 7:11? PM

To: Narra, Rama

Subject: Re: (MobileNo:=[protected] ) FW:? CAPGEMINI EXCLUSIVE TARIFF PLAN

- VODAFONE Message From "Narra, Rama"? <rama.[protected]@capgemini.com>

[REF:[protected]]





Dear Mr. Narra,



Thank you for contacting? Airtel.



We understand from your previous interaction dated 14/10/08, you? had

inquired about the rate plan offered for M/s. Cap Gemini for your Airtel

number [protected].



We would like to inform you that following plans are? available for M/s.

Cap Gemini? subscription.



1.????? AES? 248

2.????? AES 298



Please find attached the? above plans tariff details for your kind

perusals.



Also we would like to? inform you that, H17 CUG 199 plan is also offered to

M/s. Cap Gemini employees? which would be similar to Vodafone plan which

you have been mentioned.



We? kindly request you to contact your company coordinator for the H17 CUG

199 plan? tariff details.



Please be informed that, in view of the above, we would? like to inform

that you could change your connection to the company employee? scheme of

M/s. Cap Gemini to avail the above mentioned? rate? plans.



Please find outlined below procedure for the same.



To? enable us to process your request, kindly submit the following

documents at your? nearest AirtelRelationshipCenteror send us the scan

copy of the same to? initiate further action.



Documents? Required:



"??????? ??????? Letter from your Employer (Company)? or

"??????? ??????? Latest Salary? Slip

"????????????????????????? Company ID card



For further? assistance, mail us at [protected]@airtelindia.com



We value your association with? Airtel.



Warm Regards,



Jegan.A

Customer Care Executive

Bharti? Airtel Limited



---- Original Message ----





Hello,



I am? Rama Krishna? Narra, and my Mobile Number is:[protected]. I am

using

Airtel services and the? same number from more than 2 years. I am? using

299

Talk HomeIndiaplan.



Below are the details? of an? attractive plan we got from Vodafone

EXCLUSIVE

for Capgemini. If I? compare? the call charges of my current Airtel plan

with the plan? offered by Vodafone, I? feel it as I am paying huge amounts

to Airtel? and discontinue the connection? with Airtel and go with

Vodafone.



But, Since I am using? this Number from more than 2 years? I would still

like to use Airtel? services?if you can offer me? attractive plans similar

to the below Vodafone? plan.



Kindly get? back to me? as soon as possible.



Best? Regards,

Rama? Krishna? Narra







From:RAGHU? BONDADE (KAR) [mailto:RAGHU.[protected]@Vodafone.com]

Sent:? Friday, October 10, 2008 10:34? AM

To: Valluri, ? Dutt

Subject:? CAPGEMINI? EXCLUSIVE TARIFF PLAN - VODAFONE







Dear Mr.?? Dutt,







???? Greetings from? Vodafone...







VODAFONE launches new? Exclusive? Tariff Plan for?CAPGEMINI EMPLOYEES and

same will be applicable?? effective?10th Oct'08. All employees who want to

pick-up new? connections? can walk-in to CAPGEMINI MAIL ROOM - 1B? CAMPUS?&

CAFETRIA - 4B? CAMPUS.







All employees can? contact? VODAFONE executive's Mr. Sampath?- [protected],

Mr. Sunil? -?[protected], ? Mr. Chandrashekar - [protected] for availing? new

connections.







For any clarification? please do mail at? raghu.[protected]@vodafone.com

Prepaid No - [protected]
Sim No[protected]

I had purchased a prepaid "Lifetime free" sim card in a famous shop (Kannan departmental stores, Trichy road -Coimbatore) on 14th Sep '08.I had submiitted the require proof in the shop.The sim is also working fine till 13.10.08 .Suddenly there is a message displayed while making a call as"SIM CARD registration failed'.If we call to this number there is a response as "code does not exist".

Regarding this, we had asked at customer care and the reply from them is the proof not properly available.But there is no verification/intimation/calls regarding this issue.How can u disable the service without any intimation to the customer?

And also reply from the shop where i had purchased the sim card is Contact the airtel for this issue.

What is the final outcome? How can I get the service back?

Yours,
C.P.Sankar Ganesh,
11/3, Karumari amman layout,
Ondipudur,
Coimbatore - 641016.
Tamil Nadu.

Contact No : [protected]

i have an airtel post paid mobile number belonging to jammu. for the past one month it has been noticed that any call coming to my mobile number comes without the identity number and so my phone showes it as unknown. It becomes really difficult for me to know as to who is calling me or whos call have i missed. i have checked my mobile phone and found the proble to be with the service provider and not the instrument. I have been trying to contact the customer care number 121 at jammu which is not giving any proper response. I am at present in south india on a short tour and here i contacted 121. they are not able to connect me to jammu customer care. they however gave me a customer care number of jammu [protected] which when called is lifted and disconnected with out any response. it becomes very difficult for me to know as to who calls me. it is requested that this matter may be looked into urgently.

airtel coinbox no : [protected]

account no : 11923425

coinbox is not working from yesterday.

dear sir
pls give me urjently my pre-paid mobile all call history month of june
your faithfully
pre-paid customer
YOGESH KUMAR
[protected]

I Pravat chandra Mallick service holder of airtel postpaid mobile service. From Two months ago some body has been stolen my mobile at the time of journey by train. And after this incident I had immediately call to the customer care center and confirm of this matter and requesting for closing of our mobile number. but still than i had received mobile bill from two months which is absolutely unauthorized bill for me.

Respected Sir,

i want details of my airtel prepaid number [protected](messages and call list) of last 2 months i.e. Sept 08-Oct 08 on my mail id... please do the needful

I am airtel billing costmer from last two to three month i face problem like call drop and cross connection and now new problem when you attend some call it automaticaly disconnect. and for all i give several complaint to their 121 service. they always assure that u r problem be solve in 48hrs or some time it may be more hrs but still they not clear it. They also told me that their technicion talk with me but no ph nothing. Now i am fade out.

SIR,

I AM HOLDING AN AIRTEL CONNECTION PREPAID KOLKATA NUMBER [protected]. I AM ON ROAMING SUDDENLY I FOUND THAT I AM UNABLE TO MAKE ANYCALLS FROM MY PHONE I HAVE
I HAVE INFORMED AIRTEL CUSTOMER CARE MANY TIMES INITIALLY THEY SAID IT WILL TAKE TWO HOURS AND NEXT TIME THEY SAID IT WILL TAKE FORTYEIGHT HOURS AND ULTIMATELY THEY SAY IT WILL TAKE FOR DAYS. I AMVERYMUCH DISAPPOINTED WITH THE RESPONSE. THE SERVICE IS VERY VERY POOR.WITH THIS THE PURPOSE OF HAVING A CELLPHONE IS TOTALLY DEFEATED

SUNDAR

My connection is blocked without any reason. Cell phone # are [protected] & [protected]. I had contacted service centre manager Mr. Tejpal Kohli (netaji subhash marg. darya gunj) but he could only say that we are unable to help you as server is down. I was asked to provide my picture & address proof. I had given it 25 days back. I had submitted the same again on 31st July, 2008. If Airtel likes me to that an extent please let me know. I 'll give you my "Framed Picture".

It's been two days that I am running without my cell phone. No action is taken till date even after many promises by Airtel staff to unbarr the blockage. I had asked him(Mr. Tejpal Singh) to give it to me in writing that he is not able to help me with all his efforts but he declined saying thats out of his authorities...& gave me address of Okhla office.

It's really frustrating to use such a bad service. I had a good faith till this happened to me. When I was in Airtel office yesterday i saw lot many people with similar complaint

Sir I am using this card. Whenever I sending SMS to other country i.e. I am sending it to Oman it is getting sent but when the person replies me from his number via SMS he is getting the SMS SENT msge but at my end I am not receiving this SMS. The person in Oman enquired with his Service Provider they checked and found their system ok. As per them the Problem is with Airtel(Maharashtra). The person in Oman is using OmanMobile Network and is in accessible Area.
Kindly solve the Problem earliest. My Mob No. is [protected]

Warm Regards.

Yogesh

i called customer care of airtel to find out new promotion for validity and they have missleaded me, i recharged my account and haven't got any valadity. when again called customer care they hang-up my call and thats twice . after a long time when i again called them the agent was very rude, when i talked with his senior (supervisor) guess WHAT .. he was more rude to me and even dont know how to speak english ! when i told him to pass my call to someone else who know how to speak he told me that i am manager in airtel ... !
airtel customer care is just making fun of ther customer . i also have a complaint regarding network which haven't resolved from last 5 to 6 months from now..

airtel should realy must do some thing about there customer care service, i am fed-up with there stupid agents..

Dear Sir,
Three months back I had requested you telephonically to disconnect my airtel landline no 41411207, A/C no 10847297 from A-55 Naraina Industrial area phase 1 N.Delhi and you had confirmed that it had been done.But I have received your bill no[protected] dated 18/10/08 for Rs 1012-00 .My factory where the phone was installed has been closed since 30/06/08 . So kindly cancel the bill and refund deposit of Rs 750-00 immediately and oblige.I am unable to contact you on the no 44444121 so kindly do the needful as soon as possible.MY phone no is [protected].

AIRTEL Chennai is disgusting ... No Customer service .. None is ready to speak .. They always give wrong information and I have wasted 2 months from september trying to get the name changed from my mother's name to my name .

I have submitted the name change through the executive who came home to collect payments and also through customer care number post which i came to know that you have to go and make the request in the customer care center .

I went to from place to place from santhome (bharathi towers) to alwarpet in rain to do the name change and the request was made on 18/10/08 .The lady executive there just gave the recept of billpayment and then said the name change will be taken care and no acknowledgment is required.

Finally when I got another bill in my mom's name . I called the customer care and they see that the request is still not updated on 25/10/2008 and say that another bill of 925 is generated in my mom's name and this has to be closed first . This is thesecond month that they have been giving the same story . The representative called him floor supervisor and said that there is no manager available to speak to. IS THIS CUSTOMER SERVICE . THE MOTIVE OF BROAD BAND itself is lost ... Why i am getting to loose so much of my presious time .. We dont have time to run behind.. and nobody cares .. IS this the situation that he have to live after giving them our Money ...

HORRIBLE!!! Whats the action Plan ...

Dear Sir,
15 days before i buyed my nokia 1650 mobile handset with tht handset i got one airtel sim card free, but that card yet not activated all outgoing call yet not activated, i submitted my all document tht reqd but yet service is not activated. my sim card show yr outgoing and incoming call are barred.
and when i am speking to Custmer care executive they are talking very bad.
my name is sakharam gawade
Mob no [protected]

please tell me what will I do.
I am very much upset.

sakharam gawade
Date 25.10.08

Hi this is neetu singh rana from bairagarh [bhopal].i'm a customer of airtel landline. In my airtel landline phone a top up charges scheme is connect we want to dissconect this scheme my phone no is 4244006 so plz dissconect this scheme quikly in my phone. hoping that you taking a quick action about that.
THANK YOU
DATE-24-OCT-2008 neetu singh rana
bairagarh [bhopal]

I topped up my Airtel (Chennai) with Rs.415/- through icici mobile recharge facility at around 9 pm 24oct 08. Instead of choosing to go to the nearby shop, I had resorted to using the online facility as I was at work and had an urgent phone appointment with an important person at 9:30 pm the same day. To my dismay, I didnt get the top up message until 10:20 pm. At 10.20 pm I get a funny message ( with lots of "%20%") which I was able to vaguely make out, a top up intimation message from Airtel. Just to confirm my fears of the recharge amount, I check the balance enquiry *123# and ofcourse I get a shock.. I see I have Rs. 286.51 left;I had atleast 1 Re before recharge. And apart from the poor return of investment, in this one hour from 9 to 10 pm, I had to undergo the embarassment of asking the person with whom I had a phone appointment to kindly call me as "I had low balance"... I tried their customer care in vain.. Never did I get an option to talk to a cust care executive.. In my utter frustration, I put a no wrong when I called aircel care (Im no aircel man)... Just when I was glad to greeted by a phone operator, I discovered it was aircel, and then disappointment again..
What a poor show by Airtel.. I swear, I am ashamed to be associated with Airtel.. My next move?? Throw both my mobile and its sim card into the dust bin..(My plan is talk more plan with 49 p per call, just for information.)

C.Shivakumar,
Chennai
just in case, my email: [protected]@gmail.com (no spam please, but relevent emails certainly yes)

Hi,

My name is Vikas Yadav from Gurgaon, India. I am using Airtel connection for last 10 years. And from 17th Oct'08 my number is not working, it shows Unregistered SIM. And i continuious call on Air Tel customer care and every executive told me that your services open with in 4 hours. On 20th Oct '08, customer care executive told me that change your SIM then your services are open from our side just because of your SIM is may be ded so i changed my SIM also but till my number is not working. And my business and job is suffering for that.

So please suggest me that what i do for this situation.OR please provide me any Senoir person mail id or cell no so i'll contact with him/her.

Thanks & Regards
Vikas Yadav
[protected]

I purchased the Airtel USB modem from Roshan Telecom, Kodambakkam, Chennai on 05.06.08.

Since then I am facing problem with the product.

When it was purchased, I was told the speed will be upto 120 kbps.
I have used the product in the following places in and arround Chennai also in outside Chennai.
Even when the Signal level shows full bar. I never seen a speed beyond 10kbps. On an average, I use to see only 1 kpbs. Most of the time, I use to see between 0.00 to 1 kbps.
Now the situation has become still worse, it is often giving an error saying " error in connection"

Pl. see the below messages, Airtel has recorded 'N' no. of complaints and gave a standard messages saying, my problem will be attended in 24, 48, or 72 hours. Latest complaint no. has asked for 168 hours.(1 week).

Latest nos. Booked on Problem solving time before (committed by Airtel)
[protected].10.08 09.10.08
[protected].10.08 / 1110 hrs 15.10.08 / 1500 hrs
18862649, 18.10.08 / 0927 hrs 21.10.08 / 1700 hrs
[protected].10.08 / 1730 hrs 28.10.08 / 1000 hrs
[protected].10.08 / 0944 hrs 28.10.08 / 1000 hrs. (On 22nd I never called at the said time I never called)

On 18th as recommended by Airtel, I called the Airtel's authorised service centre's personnel (micromac - the manufacturer of the product) to my place at East Tambaram. At that time coincidently, the signal was very week. So Airtel and the service engineer blamed each other and the day went with an entertainment.
Prior to this I took to the place where I purchased, they said the instrument is alright, connection settings at Airtel need to be corrected.
On 22nd a female call centre executive called me at 11.34 AM and asked about the reason for disconnection. I told her I really do not wanted to disconnect. As the connection in all the area is poor, and as the Airtel is repeatedly failing to solve the problem. I wanted to disconnect provided, I should get the full refund for my USB modem for which I have paid Rs. 3000/-. She said she will arrange some one to collect it and get the refund. If it is getting disconnected.

Since yesterday 22nd late evening it got disconnected. Yesterday night I contacted the call centre, an executive told me that someone is working on my complaint, next day morning it will get rectified.
This morning when I contacted, I was told that it got temporarily disconnected. When I asked for the procedure for surrendering the modem. Now they say that it is not refundable.

As you know I am a Management and Technical Consultant, meeting CEOs and MDs of various corporate giants and their executives, On seeing this product my clients are asking about the performance. I am not in a position to recommend this product. This product cannot be recommended to anyone. Because they say the product is not refundable.

You are also in the same business of meeting IT sector people in particular. Just like you recommended this product to me, kindly do not recommend this to anyone.
As I have very good raport with you, I do not mistake you. By recommending this product to more people, you may have face some uncomfort.
If you know someone in Airtel, Kindly help me out for getting rid out of this problem.

Respected Airtel management.
Sir, I got lot of wrong calls and missed calls to my Airtel number.One and half month back i lost my Airtel mobile in my hostel.My number was used by other persons.May i want to know the details of them by using their incoming and outgoing calls list.
Please send me the incoming and outgoing calls list of my number from last 2 months.Please send me the calls list of my number to my mail id as early as possible.
My Airtel Prepaid account number is [protected]
My email id is: sivakumari.[protected]@yahoo.com

Thanking you sir.
Yours sincerely,
SivaKumari.