Airtel Complaints & Reviews

Im using airtel for the past 4 yrs.. unnecessarily my account balance was detucted and they activating any VAS(value added services) i called to customer care and informed about my problem but very poor responce i got.. i m very vex in using airtel operator... so please i request you to tak necessay actions regarding the problem..

thank you,

I recharged my Airtel mobile with special recharge of Rs-34/- from airtel website.
Where description was given as,
denomination- Rs. 34
benefit- Get 75 local mins and 100 local + National SMS
validity-Four Sunday after Recharge

But after recharge I got only local mins, the SMS Balance is not credited.

I contacted customer care,but they are directly denying that saying there is no offer like that.
I am also attaching the screen-shot of the offer in their site

My Mobile no. is [protected]. Airtel is charging fof FUSION LOUNGE. I did not ask for this. I tried to deactivate by 1. SMS to 55678 for which they charged Rs. 3, 2. Called 12116 many tmes pressed 3 and 1 to stop the service 4 sent email. All to no effect. The service has not been deactivated. They are charging Re 15 for some unwanteddownload and also Re 1 daily for sosomething which I do not want. Pl deactivate this useless service immediately. Thanks. Ramanathan

number of problems

1) I had 3g balance of 500 mb but was debarred from selecting 3g network by airtel.. i called 198(airtel complaint dept) to report about it to which they said a complaint has been taken and it will be solved within 2 days but in vain i found out that d complaint hasn't been solved and even they have blocked d complaint dept from my number... its 20 days now and still d problem persists to which airtel customer care is giving no response ..

2) i recharged rs 39 sms pack which was to give me 1000 national sms for 30 days but to my notice i didn't get any sms pack rather was provided a call rate reducing pack giving 1p/2s local call rates.. i didn't need this call rate reduction pack but was forced to accept it.. the customer care was not responding to this issue and rather he was telling me its my fault(the complaint dept is still blocked)

my name - Siddhant Agarwal
my airtel number - [protected]

please provide help i am in let of trouble and airtel cheated my money

Hi ,

I have Ur digital connection . I was out of station for two months and came back . As usal I recharged the account with 250 Rupees .After recharging I cam to know that 90 percent of the channels are moved to a new direction for a different satalite .

I called Ur support , right after that I got a message stating ,Thank you for subscribing the ESPN and Kids Channel .
I did'nt subscribe or I am not able to get the channels in the direction .

I again called for support , the tech told that he will sent the technician number right after the call , Which I did'nt get .He also committed , that the dead line to get this issue closed is 27th sept 2012 03:30 PM . Still now I have not recieved any support .

The best part is , without any service I have lost 150 Rupees in 10 days . I currently have 101 Rupees balance in the account .

Anyway , I am not gonna wait for your service tech to come , I have contacted a local tech , He will fix that for me where I have to pay 250 Rupees . So in short ,Airtel tried to improve the quality of the serice and it costed me 400 Rupees .

Once again I thank for your great service .

Regards

dear sir/madam
i am receiving v.bad and vulgar messages from a number...it would be v.helpful for me as well as for my family if you could block that certain number....i would be highly be grateful to you.thank you.my phone no :[protected] and the number from which i receive such messages is [protected]...thank you..please help me.

The below mentioned email message has been sent to Mr K.Rao,Nodal Officer,Airtel Digital TV,Mumbai.

Dear Sh Rao,
I Sh.Chitrasen Nayak,C/44,CWPRS Colony,Kirkatwadi,Khadakwasla,Pune(Maharashtra)-411024 is a bona fide costumer of Airtel digital tv having Id No-[protected](Regd Mobile No-[protected]/Land line No-[protected]) for last four years.I had been experiencing signal lock/reception problem for last three to four months off and on specifically during rains.I have lodged about two dozens of complaints with the customer care centre but all the times they would say necessary assistance would be extended by tweaking the system at their end or service engineer would be sent to solve the problem but never happened.On last 23.09.2012 evening/night the problem became aggravated and services were fully disrupted even the weather condition was perfectly OK.I lodged the complaint on 24.09.2012 morning with your costumer care and I was served with an sms message containing a problem No[protected] and happy code No-971 in the evening despite commitment to send the service engineer before evening.On 25.09.2012 I have talked thrice to c/care but no action was taken to solve the problem.On 26.09.2012 I received another sms which speaks that"Namaste!Your complaint registered for Airtel digital tv has been resolved.Text<SAT>if you are satisfied or <UNSAT> in case you are not satisfied to 54325".When I confronted to your c/care people with this sms, they avoided me.Again on 27.09.2012, I was served with the third sms that,"your video problem No is 24305675 and happy code -652" but no body visited my residence to solve the problem.Kindly note that during this period I was always in touch with your c/care and was being assured by them to send the service engineer soon.
Today,at around 12,30 PM, I received a call from local service wing their service people were coming to my residence to see my problem.After half an hour two persons came to my residence and inspected the connection.I am staying in the 2nd floor and the receiver Antena is installed on my flat garage roof which is only 10 feet height and 10 meters away from the building.The digital people had installed the Antena on the garage roof at the starting time.One of the service fellows enquired about a ladder to climb up to the roof.I told and showed them from my 2nd floor residence window a small ladder of 7 feet which was kept in our switch room which is only 10 meters away from my garage/dish Antena and requested to take it and use to climb up.It is worth to be mentioned here that my 15 year old son even uses to climb to the garage roof by putting his foot on the front door.Even when your people first installed the Antena,climbed up without any ladder in the above manner. Surprisingly,one fellow suddenly resented sharply and roughly by saying that," you should have had to put the ladder on the garage wall before our arrival.It's not our duty to hold the ladder and MR SUNIL MITTAL is not paying us to hold the ladder.As I was too late by waiting these service people from 9AM onwards,I left for my office advising my wife to extend all possible help.Despite my ailing wife's offer to hold the ladder these rude people drove away without touching the system after throwing some reckless words in an uncivilised manner.The matter was intimated by my wife while on the way.I also informed your c/care about the happening there after immediately.After some time,might be one c/care fellow called me on my regd mobile what I guess as I could not here any thing clear due to signal problem of my mobile location for which I requested to call on my land line number to contact my wife or my office L/Line number(I recited) after 10 minutes to talk to me but till writing this email message no call has come to my residence/office.
At the back drop of above,I would like to request you to transfer my account balance equal to for 30 days(From 23.09.2012 to 22.09.2012) to my home town airtel digital tv Id No-[protected],Vill-Gopalpur,Kapilash,Dhenkanal,Orissa) which is also registered in with me(Same mobile No-[protected]) and disconnect my connection Id No-[protected] of Pune.
I further put this in place that if the issue is not resolved in a peaceful and appropriate manner within next 24 hours,I reserve my right to approach any legal forum to recover the losses met out to me in terms of money and compensation for damage to dignity for which Airtel digital tv shall be solely held responsible.
An early response/action shall be highly appreciated.
With thanks,

Yours Truly,

Mr C.Nayak
[protected]@rediffmail.com
(M)[protected]
L/L-[protected]

I am using Air tel sim card for Past 1 year (appx). My Message booster pack expired for August - 2012. But it got
auto renewal reducing my balance directly. In Airtel customer care murali said this one of the facility they are lauched for customer. This is one of the theft facility to reduce the balace launched from airtel.

Differece between direct balance reducing and store recharging around 10 rupees.

In customer care they are say send sms to some number to stop this non sense.

There is proper response to the customer.

I want my money back and proper justification for the activity from airtel.

dear sir/madam m bharmander Singh using airtel connection for five to six month. . my phone no is [protected]. during theis month i have not receive my bill but still i have paid my all broadband bill. during July mothe air tel sale executive mr sameer his phone no is ([protected],[protected])came to me and said sir i have got your bill and your outstanding bill is RS 2360 your last date is 16the July. immediately i gave him RS 1500 he did not gave me receipt no and said i will submit personally . and he did not submit and making excuse theat i paid your bill. ignoring my call even i talk to his senior but not get any response. even i have register complaint to cust care and send so many mail to airtel.co.in but no respond so by anger i have made my payment they barred my service and made a high bill which i will not pay .i request u please solve my problem wave off my charges and i will pay real amount which i have use.

My mobile number is [protected] and I had opted for mobile number portability from reliance to airtel and it was successfully processed on 14sept 2012.I got a confirmation msg for the same on same day.But on 24th sept 2012 I received one SMS asking for resubmission of all the documents along with photo.

And on 26th sept, the outgoing were barred and still its suspended instead of the fact that I had resubmitted the documents on 26th evening. Now it has already been more than 72 hours since i submitted the documents. I want the services to be presumed asap without any further delay. Till now my experience with airtel has been frustrating.

Let me add one more thing. I had done this MNP from an airtel office only located in 100 ft rd, near domlur flyover. I had submitted all the documents as per their instruction but this all happened. Even after resubmitting, no action has been taken. The customer care people at this office are not able to solve queries at the earliest and they do not respond in a good manner as well. When i went for resubmission, I was even told at this office that i can not use this number anymore because it has been completely blocked. This was told by a guy at prepaid desk.

These all are nothing but irresponsible answers. I want an action to be taken immedietely.

Thanks
Rabindra

My Outgoing call is barred in abroud....and not able to call anywere my no is [protected]... in need my call barring password

Ajay Nagar

My customer enrollment form no. for broadband connection is 565388. The name of agent I was communicating to was Naveen and his number was [protected]. I have had the worst experience dealing with this agent. I had requested for the broadband connection and he had take a sum of Rs. 1150 on 17th August 2012. He had assured the connection to be made by 23rd of August but it never happened and on calling him he would speak rudely and in pathetic manner. He also threatened me that he would cancel the request and eventually he did that. Now get to know that airtle has cancelled my request without any explanation or notice to me. In my apartment there are already 2 airtel connections existing. They also haven't refunded me the money and the agent never responds to my calls. If this is the stupid service that airtel can provide me where some lame agent can cancel my request on personal grudges, I would like to file a complaint against them. Now I not only want immediate refund but I also want a valid explanation for this pathetic service.

Regards
Shashank

I activate Smallest 3G plan for testing 3G speed its 17rs gives 45 mins 3G minutes
I got 500-600 KB/s in my 702mbps modem.....

i am happy and on 28/09/2012 I have made a airtel 3g recharge worth 101/- 300mb 3G data validity for 1 month......

I use and i get only 7-8KB/s .....
before i activate 17rs plan which give me 500-600KB/s

Because of giving good speed i activate 3G on my sim and currently i have 293 mb left in my a/c ....

Please help me out i am not getting 3G speed

THANKS

I am a bonafide customer of AIRTEL since 2002.My Airtel Number is [protected] and the validity is Life time upto 1st January,2025.Several times I talked with customer care Executive for asking the question is there any requirement for minimum recharge to continue this facility,but they answered there is no requirement for minimum rechaege because at 1sat stage when LIFE TIME system was started that time I convert my validity with some extra Amount i,e, Rs.99/- per month for 12 Instalments.
On 28th day of September,2012 when I Switched on My Phone I found there is no network coverage of my abovementioned Airtel Number.I am really stunt How is it possible for a Number 1 Company in the mobile Network of India can do this Job without given any intimation to customer.
So sir please look into the matter very seriously and kindly do the necessary step as early as posible.
Your kind co-operation in this regard will be highly appreciated.

i have already comlaint against airtel in consumer forum after that i got a mail from airtel that we are not able to contact with you and with your number so i mailed back them and gave them another number but they have not contacted me after which i have called them to three to five times and their senior customer care executive told me that your problem will be solved within eight days but it could not happened after which again i have called him after telling all the thing to customer care executive i told him that please transefer my call to your senior but he rejected my call from that time i could not make a call to customer care of airtel from that number they always reject my call

Dear Sir/Madam,

My mobile number is [protected].

I am eligible to get CUG as per my company's eligible criteria.

If I sms PORT to 1900, it is replying stating that the request is irrelevant and asking me to send it to the same code number even if I repeat this n number of times and everytime Re.1 is getting deducted.

Please help me to get it changed.

Regards,

SKMuraali

Dear Sir/Madam,

Hi, i have been filled fresh form and applied for PF as on 23/6/2012 and same date i have sent PF form from Speed Post (INDIA POST) with a doct no * ENO52247322IN* @ below addresse.

PF Cell (Ramco)
Mr.Pulin Das
Bharti Airtel Limited,
Airtel NCR Campus
seat no.C-U517,UG Floor,Plot No 16,
Udyog Vihar,Phase-IV
Gurgaon-122015 Haryana.

DETAILS:
Account no : HR/GGN/10693/33761
Name: Manish Chadha
Emp.No: 65293
DOJ:05/07/2010
DOL:08/12/2010.

Regret inspite of more than 80 days of submission of all documents, I have not received my money deposited in my Account.
I will be personally thank full if you kindly organise to get my PF amount immediately.
Looking forward to have your help in getting my money on priority basis.If you require i can send you scan copy's of Applied PF Forms.

Regards,
Manish Chadha
[protected]
[protected]@gmail.com

My family has Airtel mobile connections for most of the mobile phones. My wife has 2 numbers, one of them is used only to make calls and SMS. so the appropriate plan is activated on the same. But recently we realized that the bill is inflated and checked with Airtel just to know that 2G data services is using the data on phone. When checked, Airtel said it is enabled in default, at a rate 30p per 20kB downloads.
This information is not mentioned anywhere on the application form. I have a copy of a new post paid connection form though Airtel is reluctant to provide me my application form copy.
My complaints are,
1. If the Application form does not have the information on the services enabled on the connection, and also if I have not agreed to pay for any services that is of no use to me, how can Airtel force me to pay. Already i have paid to the tune of 4000/- on these inflated bills.
2. How can airtel randomly charge its users, Rs.2200/- for a download of just 157MB, when there are plans like 2GB for Rs.98/- available with them.
3. If I really needed data plan on my number, I would be opting for a plan that will work out ot my usage, then how can Airtel claim that I have agreed to pay a larger amount for a small data as mentioned above?
4. The customer care is of no use, as they provide less/irrelevant or NO information regarding the data usage, but just ask us to pay for no reason.

Do the customer have no rights what so ever on their services, to know the details of the services for which they are paying?
Is this how Airtel and probably other service providers cheat and make profit out of poor people on pre paid and post paid services?
How can a service provider charge a user, if he has not enabled for some of their services?

Do thake this complaint and let me know how to reach a conclusion with the service provider.

Thanks,
Bijoy
[protected]

Hello,

This is with ref to the 3G dongle connection taken on 22-08-12 from 'Critical Paradigm Gestalt BPO Pvt LTD', they operate from IBM Manyata tech park's food court, Phone # that i was assigned to me for the connection is[protected]
Agency reps name at manyata Nirmal [protected], Ahmed -[protected]

I paid Rs 1,299/- for the 3G Dongle and the new connection attached is the Payment receipt

Documents submitted at the time of taking connection
Photo Address proof - Self attested Xerox copy of License
Photograph - Self attested passport photo
Company id - Self attested photo copy of IBM India ID badge

Now starts the tale of their miserable service
Issue:
1) The connection was not activated for at least 3 days from the payment date
reason quoted -- Server down - Oh Come on, for gods sake, no server can be out for 3 days when it comes to on boarding the new customers.. if it was down that long, i pity the other customers who are with Airtel. Well the duration for the suspended period was also added to the first bill..Hats off to airtel
Well this was just the beginning..there was more to come

2) The connection was suspended within 1 week of it getting activated.
Reason quoted - Address verification failed, someone gave my office address as D5 Manyata tech park instead of my residence address.
Well why would you update the office address when the address proof given to you was of my residence...someone out there has lots of grey matter on top.
it got resorted only after i asked for an address change and then the verification person came home

It does not stop here...

3) The connection is barred a week later
Reason quoted - documentation's not submitted, and no notification was sent to me about the connection being barred.
What the hell!!! i literally fell off my chair on hearing this. It a Joke.
The Cust care rep could not take a complaint as the number is barred. Well thats an easy way out for them..no record of enquiry being made..blame it on the system/procedure. Who maintains this pathetic proces? I was asked to visit any airtel store and resubmit the documents.
How on earth would you give me a corporate connection without taking my address an id proof

Well, I went to the Airtel store at CMH road, close to the BDA complex. and their they refused to take the document as it was a corp instruction that the address and identity proof doc should be submitted to the agency that provides the sim.
Hello customer service..you might want to talk to your corp and get your process documents reviewed,,its outdated.

I submitted the documents to the guys at 'Critical Paradigm Gestalt BPO Pvt LTD' and the service was activated, there was a downtime of about 3-4 days.

4) The connection is barred again on Sept 24th.
Reason quoted - documentation's not submitted,
Well hello!!! i just did that a week back, well i busy with office work and decided to use my Tikona connection for some time before i try to resolve it...lost the interest with airtel...but I has Rs 1300 bucks stuck with airtel.
I called them up today - sept 27 and they tell me its terminated for lack of some document..i could nto get it..it was something like STG, SAG..who cares.

I am now asked to resubmit the documents and take a new connection as they cannot reactivate the services.

Well finally it stopped with the connection being terminated by Airtel.

For all thos who are looking to get an Airtel 3G dongle connection...be cautious and go to some agency where they do right and is close to your residence incase you face an issue like me

Now if someone can help, please do advise if there is any ways i can use the Airtel Dongle for a 3G connection from another service provider..dont want to have a wasted investment on the dongle

After all this trauma..should i pay the bill which would be generated for me?

Eabin
[protected]

Dear Sir,

i have been using airtel since many years..I did not leave airtel even i was on roaming for 4 years..my complaint is that i am constantly getting calls from telemarketer of Bharti Axa life insurance company regarding life insurnace plans though my number [protected] has been registered in DND service (registration number S[protected]) since 2007. i have complaint to airtel by sending COMP sms to 1909 every time i get promotional call, but it didnot not stop..whenever i filed complaint to 1909 i get a formal automatic message without any unique complaint number..i reruested airtel to provide me the complaint number but they have not provided yet.i Even complaint to appellate officer at appellate.[protected]@in.airtel.com....many times but did not get any reply yet..the following are the details of the mails exchanged between us..Now i request you to take my complaint further and do the needful...

i shall be highly obliged or the same

regards
NEERAJ
[protected][protected][protected]
Complaint to airtel


dear lavanya.

i request you to go through my complaint again and try to understand my concern. i have filed many complaints regarding this in last one year but i am facing the same problem again and again..i have received many promotional calls in the month of September only for which i have filed the complaints giving all the required details.on top of that i have not received the UCC number...i have forwarded all the all the 4 reminders for the same complaints to the applattte authority punjab as well as trai...but to my surprise..you have replied my complaint in a very casual sense..

i request you to kindly understand my complaints properly and send me the UCC numbers for my all the complaints...and let me know the action taken against the mentioned telemarketer company mentioned in my complaints..

waiting for your reply'

regards

DR. NEERAJ TANEJA
MDS,MBA, PGDFS.


From: [protected]@in.airtel.com
Sent: Tue, 25 Sep 2012 12:07:35
To: [protected]@rediffmail.com
Subject: Re: FOURTH REMINDER FOR COMPLAINT FOR DND FILED ON 10/09/12 AND 17/09/12 [|BAL|Qrc225091209095811129236|]
Namaste Dr Neeraj Teneja,

You wrote in on[protected], inquiring details on status of complaint registered for your concern related to receipt of promotional communication on your airtel mobile number [protected].

We understand that the mentioned episode has greatly inconvenienced you.

* We would like to inform you that your airtel mobile number has been registered with the National Customer Preference Register (NCPR) on[protected] vide unique reference number S[protected].

We understand that the unwanted promotional communication must have caused you a lot of inconvenience and wish to assure you that airtel works actively to ensure that this kind of communication is disciplined in order to provide greater comfort to all our customers.

In order to initiate an investigation into your complaint, and take appropriate penal action against the erring telemarketer(s), we would require complete details related to the Unsolicited Customer Communication (UCC) received by you within 3 days of receiving it. Please provide us with the following:

Date of receipt of promotional SMS/Call

Time of receipt of promotional SMS/Call

Brief description of the promotion

Telemarketer's SMS Sender ID / 10-digit phone number

* We would like to confirm you that we have already registered your complaint and the same has been forwarded to respective team with the Service Request number [protected]. Please be informed that our team is still working on your request. We would respond to you by[protected], 1:30 PM with an update on your complaint.

We request your kind cooperation in this regard.

Thank you so much for choosing to continue with airtel. We welcome your feedback.


Yours Sincerely,
Lavanya s
Customer Care
Bharti airtel Limited



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[protected]Original Message[protected]
From: [protected]@rediffmail.com
To: [protected]@in.airtel.com
Cc: [protected]@trai.gov.in;appellate.[protected]@in.airtel.com
Sent: 25/09/2012 09:28:46 AM
Subject: Fourth reminder for Complaint for DND filed on 10/09/12 and 17/09/12

Sir,

this is my 4th reminder for the request for unique complaint number for my DND
complaint.(from my airtel number [protected]).

Sir the first complaint was filed on 10/09/2012 and the 2nd complaint was filed
on 17/09/2012. i have not got the unique customer complaint number for any of
the complaint i filed till now..to follow it up i send the first reminder on
15/09/2012 and 2nd reminder for the same complaint on 17/09/2012..The 3rd
reminder was sent on Tue, 18 Sep '12 5:41pm i got auto reply saying that you
will revert in 24 hours which did not happened too..


I would like to inform you that my complaint has not been resolved till
now....I would like to draw your kind attention again towards my complaint..

on calling your customer care at [protected] on 18/09/2012 , i was informed that
none on my complaint have not been registered on your system

1. My complaint and request is to give me UNSOLICITED CUSTOMER COMMUNICATION
for my two complaints filed on 10/09/2012 and 17/09/2012 respectively

the details of the complaints are

- on 10/09/2012 at 3:25 pm sent from my mobile [protected] to 1909 {COMP TEL
NO [protected];10/09/12;15:00PM; Bharti Axa life Insurance regarding Insurance
plans}

- on 17/09/2012 at 2:35 pm sent from my mobile [protected] to 1909 {COMP
TEL NO [protected];17/09/10;35:00PM;; Bharti Axa life Insurance regarding
Insurance plans}


I got the message from 121 on[protected] at 3:35pm and on n17/09/2012 at
2:35PM stating that.."Your DND related SMS has been received. We will be
processing the sms within 24 hours and send you a service request number for it
accordingly" and

But unfortunately i have not received any service request number.or UCC
registration number.till now..


In the past also i had filed similar complaints
1. CDRGP [protected] - registered on 10/07/2012 ( i received the reply on my
mobile stating that a warning letter has been sent to UNREGISTERED TELEMARKETER)
2. CDRGP[protected] registered on 11/07/2012
3. CDRGP[protected] registered on 10/07/2012
4. CDRGP[protected] registered on 09/07/2012..


I humbly request you to kindly go through my complaint point wise point

i also request you to kindly send me the service request number at
the earliest along with the action taken against company, but i have already
filed more than 5 complaints again the UCC company before and every time i get
message saying that you have warned the company..

I request you to kindly send me the UCC registration number for both my
complaints and the action taken against the companies...

the copy of this mail has also been sent to TRAI



waiting for you reply
regards

DR. NEERAJ TANEJA
MDS,MBA, PGDFS.


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