Airtel Complaints & Reviews

I have been using this service from around 7 years or more... I have always faced problems with their customer support since the start... This time it was the worst experience wherein i was told that they would raise a request and disable my blackberry plan and i wouldn't be charged for it... i called them thrice because once the executive cut my phone and the other time there was so much noise of people talking and shouting around the other... the third time the lady transferred me to the Senior Manager being a "Manager" he refused help and asked me to go to the gallery !
When i activated my 3G i had asked them to disable my blackberry plan, then i called thrice when i couldn't send an SMS to their number, still my balance was deducted for a month...

Its isn't about money anymore, its now about virtue. Because the Senior Manager apparently told me that i had called earlier but never mentioned about deactivating my services. Its like telling me i call Airtel Customer Service just for fun or maybe i have no other work then talking to people who don't understand a simple fact that i would not want 2 plans activated on my phone and pay 400 rs extra just for nothing. I clearly mentioned i got a new iPhone and i am no more a blackberry user, please deactivate my plan as i don't get a reply with "UNBIS"

Still the next morning my balance gets deducted, Highly frustrated with the product i posted on their Facebook wall and i was told i will be contacted and i was, but after Saturday i haven't heard from them too.

I really don't care about the money anymore but i would love it if they behave like "Customer Services Representatives" and not put the service provider so low in front of their consumers.

Plus when you are complaining, you can never sound polite but when you are explaining you should take good care about the words you use, and they need to know this fact.

Airtel has a habit of blocking my website (http://www.husainkhambaty.com - 182.50.135.128) now and again. I am not sure if they do this purposely or they have some automated process to clear the DNS servers or update Firewall rules. My website is hosted on GoDaddy. The first time I raised this issue with Airtel was in 2011 (complaint number : 1401418). They thought that I was some non-technical guy and asked me to run some tests and told me its GoDaddy's fault. I had already verified by accessing my website from Reliance, BSNL and Vodafone and the site was up and running. A few technicians also visited my place. I have 1 Windows PC, 2 Linux PCs and they couldn't access the site on either of them and stated that its because of Linux that this is happening (apparently having no knowledge about Linux). Airtel didn't accept that it was an issue at their end and closed the case stating that its an issue at my end. Suddenly in a few hours I was able to access it. With a downtime of over 36 hours I was able to access my website. Since then I have faced this issue at multiple instances where I see my access being blocked and after a few hours or days it starts up again. On searching if someone else is facing a similar issue I found this site : http://support.godaddy.com/groups/domains-management-and-services/forum/topic/if...⇄ I would like to know if this is something being done at an organization level then I'm happy to exit Airtel and convince most of my user community to exit Airtel. I need Airtel to provide a technical answer to this issue and not just close the case and tell me its not an issue at their end. My troubles dont end there - To top this I just tried to raise a complaint on the Airtel site - and guess what - the CAPTCHA doesn't work. In simple words the piece of code put in to identify if this is a human submitting a complaint doesn't work and therefore the complaint cannot be submitted. Who do I complaint about the complaint system not working?! HA!

What is the point of having "Airtel Presence"? It was of no help in my case. They just called me up, I explained the issue again to them and that's it.. nothing happened.. no action at all... really useless and pathetic service... http://www.consumercomplaints.in/complaints/airtel-mnp-another-experience-of-pat...⇄

Being consistently Harassed By Bharti Airtel Limited
[protected][protected][protected]

Airtel fixedline/broadband connection ([protected])
[protected][protected][protected]

1st June, 2013: Received a call from Airtel with respect to my reference number 33486766 dated

31st May, 2013. I requested them to put my fixedline/broadband connection in safe custody for

one month. I informed the kind lady (who called to resolve my issue) that my dad was very

serious and that I was going to my home town to help him. She asked the duration I wanted to

put the connection in safe custody... I requested for one month and told that I would call if

any further extension needed. She promised that she would do the needful.

I returned from home town on July 5th, 2013 and found that the connections were working... I

was charged for the safe custody period. I received the bill... requested to cancel my

connection on 12th July, request number 35505176.

================================================================================...⇄
15-July-2013, Reference Number:[protected] received the confirmation from airtel that the

cancellation of fixedline services would be completed within 7 days. They barred my Phone line

and Internet connection on 21st July, 2013... They forced me to pay the pending amount of Rs.

926.48 (Transaction ID[protected] on Jul 24, 2013. They called, apologized and told that

whatever I had paid was already extra and they would refund me Rs 500/-. But, ironically, they

continued to bill me month after month and kept calling me for bill payment. Now, they have

started sending people at my residence for collecting money. I have lost my peace of mind.
================================================================================...⇄

Some of the reference numbers:

29-May-2013
33386192

31-May-2013
33486766

05-July-2013
35182458

12-July-2013
35505176

15-July-2013
35610524

17-July-2013
35718862

17-July-2013
35718944

21-July-2013
35930482

22-July-2013
35947612

24-July-2013
36044730

25-July-2013
36132136

01-Oct-2013
39280790

04-Oct-2013
39417972

==================================

Airtel harassed and cheated me earlier too. I am repenting my decision to choose airtel and

get harassed for the second time. I am being harassed persistently... What should I do this

time?


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November 2012 - January 2013 - Airtel harassed and cheated me earlier too
===========================================================

I bought a 3g datacard (postpaid connection [protected]) from Airtel in my office campus. I

used to stay at Vignan Nagar, Bangalore-560075. They promised a speed o[censored]pto 7.2 mbps in my

area.

Once I got 3g connection, I found that Airtel did not have 3g signals in my area which they

promised before giving the postpaid connection. IT NEVER WORKED AND I REMEMBER IT WELL THAT I

COULD NEVER EVER FINISH ANY OF MY TASK USING THAT DATA CARD... it used to connect and

disconnect... speed fluctuated from 0 kbps to 50 kbps consistently... Most of the time the

speed was 0.xx kbps. I kept calling 121... they kept assuring good service... their engineer

visited my place twice and collected the data and the zigzag graph... and agreed that they

don't have service in my area. All the usage were for testing the connectivity by me or their

Engineer OR irritating advertisement running in their dialer OR my failed attempt to complete

some important work only wasting my time, spoiling my mood and wasting my day.

When I called Airtel customer care, they said that in 3 months they would have 3g in my area.

I requested for safe custody of the connection, they said they didn't have any such option.

They insisted I should keep paying monthly rental for 3 months after which they will restore 3g

in my area. I requested to disconnect, they didn't listen for many days after which they

disconnected and started asking for payment. They gave me nothing but frustration and started

asking to pay for what they gave.

I kept on receiving calls from airtel every week by a new person and I kept repeating my

painful story to them that how I became a victim by airtel. Then, one fine morning, I received

an email from airtel - threatening me of legal action if I didn't pay a sum of Rs. 1234.08 by

17th Jan, 2013. One number was mentioned for clarification, I called on it... the kind lady

listened to me for half-an-hour and finally asked "so when are you making the payments?" I

requested for some higher authority number, she didn't share and told she would call after 30

min but never called.

I was forced to make the payments of Rs 1250... I didn't have enough time to go to the consumer

court...

Just found about the online service and hence writing to you...





Consequences:

Rs. 799.00 data card cost + unnecessary payment charged 1250.00 = 3G connection number [protected]

Unnecessary payment taken Rs 926.48 = fixedline/broadband number [protected]

I have lost my health, become depressed and planning to commit suicide due to the harassment.


Relief Needed:

(1) Rs. 1 Lakh from Airtel for wasting my year... and
(2) Airtel to take care of my family if I commit suicide because of this issue. [My father died last month... bit early because of airtel, I have my mother, wife and daughter as dependents.]

i had corporate connection at airtel.there was three no.i port all the number from corporate to pre paid but one of my number has not been activate since last month.i rush to many time to your lelationship centre, at r.k road ludhiana.but could not get any result.i had been submited my all dacument.please start my number immidatily

I am a very very disgruntled customer of yours who has been using airtel since 2008. I currently have 2 broadband, 9 mobile connections and about to sign up another broadband account with you. I am so ticked with your bloody useless, unprofessional, uneducated staff that I feel like withdrawing all my services from your company. If I knew your staff to be such I would have applied a connection with MTNL cause your service is no better than them. I had applied for a new connection on the 29th of Sept (7 days back). At the time of registration I was told by your customer executive that my connection would be installed within 3 days. For this executives curtous nature I rated her 5 in the feedback system and trusted the new dsl 8 mbps connection would be fixed within given time. Then 4 days later on Wednesday Mr Shankar (from your Mayur Vihar office whose number is [protected]) appeared and took rent agreements first/last pages and all necessary documents which he told were required and again falsely promising and misguiding us that the connection would be installed in 1 day. 2 Days later on Friday when I tried to inquire about the connection on your 1800 sales number I was told that there was no profile registered under my phone numbers ([protected] & 9810182***) to which I got very annoyed and spoke to your team leader Ms Jyoti in the call centre. She asked for a CEF number but I couldnt give that number cause I didnt have the registration form in front of me. 30 mins later Mr Shankar reappeared asking for 1 more page from the rent agreement cause the application had been rejected. I shouted on Mr Shankar too which he reacted and promised that the connection would be installed today itself or latest by 11 am on Saturday. ANother false promise I agreed to. Today on saturday at 12pm your installation team turned up after 2 calls to Mr Shankar. Part of this team was linesmen Mr Sumit (no [protected]) who did all the wiring and at the time of leaving that the connection would be active in 1 hour. After 3 hours at when I called up Mr Sumit, he said his colleague was on lunch and would be active in 30 mins. After this call Mr Sumit blocked my number on his mobile phone. At 4.30 I got a call from your executive saying that the field survey was still pending and might take 4 more hours. When I tried to explain my frustration this gentleman hung up the phone on me. What a service. At 7 pm when I called up Mr Sumit from a different number he answered the phone. He also admitted that he had blocked my number cause he was busy with other work. He apologised for blocking the number and he gave me his bosses number Mr Pintu ([protected]) whose number is switched off. At 8 pm I spoke with Mr Sanjay Kaurav on your 1800 number who still claimed my profile didnt show on the system, so he insisted that I write to this forum where my query if no one is listening. So here I am writing this complaint out of frustration and hoping some educated Senior Executive would read this and take action. REGARDS Samant [protected]

I had to travel abroad and so switched my/wife's number from postpaid to prepaid such that I can recharge when I want but receive SMS all the time. But they screwed up my wife's number and it never got activated. I had to pay 2-3 times some balance amount that they were referring for no purpose. Would they even make the switch if I had not settled the outstanding postpaid amount?

Luckily my number was activated and was functional until a couple of days back it stopped working. I don't get any SMS now or able to make calls. They have deactivated my number, not sure why. All over this, I have been spending money from abroad and calling the customer care . These have no idea of how to assist. I am telling them I am not in India but they tell me I have to go the Airtel showroom to submit request or whatever. I was told that the number was inactive for 90 days and so was deactivated. But the mobile has been active all the time receiving SMS.

The problem I have now is my family member is being operated for bypass heart surgery, and I need to send money. That requires OTP code as SMS from the bank. Now I cannot receive SMS. I begged those customer care about this. But they want me to come to the Airtel show room to sort this out. While my family is struggling there in India to raise money, which is in lakhs. I would want Airtel to compensate for the mental agony that we have been through.

Even if the service has to be deactivated, Airtel should send email or call me, confirming if number is still active with me or not.

Hope some organization governing this takes some action against Airtel. As of this writing, I have not yet been able to transfer the money.

Dear Sir, This is regarding the activation of new 4G postpaid connection, which was bought on 29/09/2013 .but till date the connection is not activated . Number given is [protected] . The worst thing is that the person from whom it is bought is not responding . Later it is been told that as it comes out of city limit there is no service given . Before he visiting our place address details were given, at that point of time did he not know that Nelamangala comes out of city limit. Since that time I have been constantly doing the follow up with Mr.Santosh but no response. Now that I am in the dilemma that the dongle which is given to me is waste as the connection is not activated . I have paid Rs 1790/-. without any service. Really I cant belive Airtel gives such a service to the customers.Regret to say so. Please look into the matter and revert back ASAP. Have already wasted lot of time energy and peace of mind . Below is the details of the person from whom the connection was bought. Name - Santosh and mobile no. [protected]. regards Sushant [protected]

You people are just making "FOOL" of your valuable customers. As per my bill cycle (23-aug-2013 to 22-sep-2013) you have charged me rs 850 for using internet for just 3 days i.e from 23-aug-2013 to 25-aug-2013 which is all rubbish as I have not used so much of it. On 26-aug-2013, I have been subscribed to rs 250 for 1gb 3G internet service. The point which I want to bring in notice is that I have managed to use the internet data of 1gb in 27 days for rs 250, so how come I will be able to use internet of rs 850 in just 3 days. I just want to waive off my internet usage charges as they are not justified to me and please just don't dare to cheat your customers as they are quiet more intelligent than you people. Your work is to just show the extra usage to customer in order to earn more profit. So, just kindly waive off my internet usage money from my postpaid bill, so that I can use your services in future & also recommend to others to use your services. Just be fair to your customers. Thanks !!!

I requested my Airtel Broadband No [protected] to be disconnected on 2nd August 2013, when i was told that my no would be disconnected in 7 working days i again requested on 6th & 9th August and finally they disconnected my no. on 26th August. and Airtel executives are only referring to my request which i sent my email on 16th August after getting frustrated by calling your customer care executives and their attitude of non action on my requests for disconnection. Now after i paid the full and final outstanding amount of Rs. 5261 by Cheque they have generated an out of turn bill from 8th August to 25th August of Rs 1435.38 for no obvious reasons and i am getting harassed by 10-15 calls from your executives using abusive languages everyday. I want to know Why was this out of turn bill generated from 8th August to 25th August? After i paid my full & final settlement bill of 5261. Just to harass me? This only shows that my no. was disconnected on 8th August and hence i was communicated the final settlement bill of Rs 5261 but some Airtel executives might have changed their mind and just to to harass and torture me the bill from 8th - 25th august was generated. Kindly stop this customer abuse & harassment at once, they dont have manners & basic etiquette's and this type of behaviour from Airtel executives was least expected from Airtel. and if this out of turn false bill of 1435 is so dear to Airtel kindly send me the legal notice and i will reply to you in a legal way instead. Thanks, Awinash

I send the request for disconnection of the landline number[protected] on 27/07/13 as i was leaving INDIA. They confirmed me that it will be disconnected in next 7 days. I left to UK on 28/08/13 with my family clearing up my all dues.After two months they came up with the bill of 880 saying that you have not paid. When I asked them this bill is for which month they told me its for Augest. They told me we called you on 02/08/2013 talked to me on number [protected] and i confirmed them that you can continue with the plan... Its a complete fraud... I left india with my family on 28/07/13. my cellphone no [protected] got switched off no call were done and received after 28/08/13 till date. You can check the reords so how is it posible they have talked to me on 02/08/13... Please look into the matter it seems airtel is doing fraud with lots of other people as well...

Hi. I am a airtel digital tv subscriber and using selected channels. recently without any informations alacarte channel prices have been revised for all users. The main complaint is normally ten sports is 20 rupees but now they have changes to 40 rupees per month. Not only for this channel. for all! 15 rupees channes raised to 30 rupees 10 rupees channel raised to 20, 20 rupees channe raised to 40. This is for every channels! If it is 3-5 rupees its okay but boubled the same charge for single channel is a without informing. and recently i refered a new friend for airtel dth services not he is scolding me regarding this. We both are going to change to best dth proovider and i am going to inform this to my friends and family who are in ala carte. If there is no response we will do that. If they revise channel rate really appreciated.

my problems to start 2nd october to till now.i can't sms to maharakstra idiea number and i cant to talk customer care number from my number also.my airtel number [protected]. so many time i complain to customer care.this third day.stil problem is going on.so kindly solve my problems with in tomorrow 10 am.otherwise i will change my number to idea or vodafone..

I am facing the worst experience with you (Airtel) for getting service upgraded from prepaid to postpaid. Generally with other operators like Vodafone, Idea, Tata or another network, if any customer request for up-gradation (Prepaid to Postpaid), operators follow ups with the customer and ensure to provide there best service for long term relationship, however in case of Airtel this works just opposite. I have been using the mentioned number (+91.[protected] randomly for last 8-10 years under prepaid plan. A week back I thought to upgrade it into postpaid as my other numbers (Vodafone and Idea) are into postpaid. so I shared my contact details on Airtel website on 25th and 26th Sept for getting information. To which I got a call from some Airtel agency (+91. [protected]) on 27th Sep Some girl named sNEhal called up and started explaining about the tariff plans (with all confusion). To get better picture on tariff, I asked her to email the tariff plans and call me later for explanation. And also for setting up appointment with sales executive for further discussion and hand-overing requirement document. However I am still waiting to the the call from the Agency till now. Also just to inform the amount mentioned by the agency for conversion was Rs. 300 and the amount I paid at Airtel Gallery (Panvel) is Rs. 200. (Is that not wrong commitments) Moving a head, I didn't waste any time on 27th Sept EOD, I collected information from Airtel Gallery (Panvel) and submitted my document on 28th Sept. I specifically asked in Airtel Gallery, about the activation, to which I was informed 4 working days (No other network takes more than 2 working days for postpaid). After which I wrote a series of mail to 121 and nodal mail id, but seeking no response I sent an REMINDER and then new EPIC started. To my remind email, I got a response from Nodal asking series of questions with no resolution. Interestingly I got a call from Delhi Airtel Office from +91. [protected] (forgot her name), the following executive called on the number and started with her questioning sessions (More sort of cross questioning). With over all the first call discussion, I think she was in no mood to resolve the complaint but was more over sounding like dong favour on Airtel and customers. On top for the call she even got to designation of and hierarchy in the organisation (Should i be care …...I really don't). After a lengthly (stupid) discussion, this lady (+91. [protected]) was ready to get in touch with Airtel Gallery-Panvel to rectify the problem. After few moments this lady (+91. [protected]) called me again and took me in conference with Airtel Gallery Panvel. Here new story was beginning, these people were not able to find my details and asked me about the airtel gallery address (cross verification). As they were not able to find my records. Some how they found it (Lucky me or not), when I asked then what was the problem, it was communicated as technical error, however it was more sort of typing error which landed on delay. Beside during all this conference call lady from Delhi office (+91. [protected]) kept mum and did not utter a single word. I end conference asking about how many more days for conversion ( The Answer is till 4 days) With NO option, I moved back to my work and just moments after i got a call from Delhi Airtel Office(+91. [protected]). This lady called me again and said "she was didn't had any concern with with the issue and just played as an mediator in all the episode". The general tendency or process followed in every industry is to understand customer query from internal team or the details and then inform him with resolution, but in case of AIrtel this works really opposite. With my experience, I got a call from Airtel, only after i raised REMINDER. Beside I had to explain the situation to the third person (Delhi Airtel Office - +91. [protected]), wherein the lady was not interested in understand the problem and was more sounding to doing favour I WANT TO UNDERSTAND FEW THINGS FROM AIRTEL, DO YOU THINK CUSTOMER ARE PAIN FOR YOU. DO THE EXECUTIVE GET PAID TO SIT IN AIRTEL OFFICE. OR DO WE PAY TO LOW LEVEL SERVICE. DOES CUSTOMER HAVE TO THINK ABOUT DEPARTMENT AND HIERARCHY WHILE RASING COMPLAINTS. I am looking forward for a serious explanation from Airtel/ Delhi office lady and/or every one in Airtel on the above episode. This will assist me to understand how customer centric Airtel is and how much do you care about about the Customer. Also is it worth to keep such a PATHETIC SERVICE. So far Here are the requested details for your perusal. 1. Area / Location of the Airtel Relationship Centre: Panvel Arc: Shop no1, Plot no 119, MCCH Society, Opp, MTNL/ Karnala Royal, Panvel 410206 2. Date of purchase: 28th Sept 2013 3. SIM number: +91. [protected] 4. Amount paid as deposit and activation fee (if any ): Rs. 200 5. Receipt number: Doesn't carry any number 6. Alternate contact number: +91. [protected] LET ME KNOW IF YOU HAVE ANY CONCERNS. I AM REACHABLE ON THE MENTIONED AIRTEL NUMBER. Regards, Vinod Bhagat +91. [protected]

IT IS OBSERVED THAT ON NUMBER OF OCCASIONS THE AIRTEL DTH PROVIDER WITHOUT ANY REQUEST FROM THE CUSTOMER IS CANCELLING THE PARTICULAR CHANNEL/S. EVEN ON SPECIFIC ONLINE REQUEST THE SERVICES OF CERTAIN CHANNELS ARE NOT PROVIDED. HOWEVER, THERE IS NO CHANGE IN CHARGING FEES FOR THE SAID CHANNELS. THE UNDERSIGNED IS NOT IN A POSITION TO SEEK THE SERVICES OF OTHER SERVICE PROVIDER AS SIZABLE AMOUNT IS ALREADY SPENT OF PURCHASING ANTENNA AND DTH BOX.

I am facing signal issues since last 1 month. 15 days before i was not able to view any channel and i called airtel customer care. They told me that they will provide engineer visit and he will charge Rs 125 for this, although its their fault. Still i agree and called that guy. He simply unplugged the cable and plugged it again in 1 mins and everything started working. I paid Rs 125 for the problem which is not my fault at all. Today again i faced same problem and called airtel. Again he asked to pay Rs 150 for engineer visit. I told him that i can't pay money after every 15 days for your signal issues. But he didn't agree and I cut the phone. Airtel DTH is not at all honest in this. How can they expect consumer to pay charges for their signal strength issue. And that also after every 15 days.

We had very good relation with Airtel. We were using Airtel Broadband, Airtel Landline & mobile internet(3G) & mobile telephone (15 no. under CUG facility). We don't have any complain regarding Land line & Broad band. But we are facing tremendous hardship due to low network signals in our office for last 4 months & our repeated mail & follow up could not bear any fruit. There representative once came to our office last month and they are silent since then. All incoming & outgoing call drops time and again and we have to come in open sky to talk from mobile. Simply Airtel could have put signal buster to eliminate this problem but they are not doing any thing. Secondly they have stopped, without any prior intimation to us, the outgoing calling facility of one of our CUG mobile no. [protected] that time the user of the mobile one of our director was out of station on business tour, which is paid by our company along with 14-15 other mobile nos. under CUG, for non payment of a mobile no. [protected] which is not under CUG. Our point is: 1.How without any prior information Airtel suspended the outgoing & internet facility of a company paid CUG no. [protected] for a mobile no.[protected] being used by any individual. And Airtel is not forwarding any detail and said its in there system. is it not illegal. 2. Why they selected one particular no. for suspension out of 15 nos. in CUG. is it not illegal. 3. When we They are using arm twisting tactics and to our repeated request and followup about above issues there is no positive response.

Dear team, I was worked with Bharti during year 2006 to 2007 . I need my Experience certificate/ Relieving letter from bharti but nobody responding .from last year i was tried for letter from local HR office but still no response. I got information about site for airtel ex employee."www.airtelambassadors.in " but i m not able to register on as my Emp. ID is not found in database. So kindly help me to sort out the issue. Name :- Nilesh Suryakant Sawant Org. :- BHARTI COMTEL LTD. EMP.NO:- 28017 Contact :- [protected] // [protected]@gmail.com

I have recieved a call from airtel customer care regarding new postpaid plans for prepaid customers. I have finalized one plan and submitted all fees and required document to company executive who came to my office to receive the same. A week later my postpaid plan have been activated and I noticed that a wrong plan has been activated to my account. When I have tried to contact the same executive he did not replied to my call. Then i have launched complaint of the same on customer care number. At that time I came to know that the plan explained to me is no longer valid. I have also contacted to customer service centre but they say that they cant help me and suggested me to go for other plans. This is truely a fraud and an unprofessional business by Airtel.

I did online recharge of Rs 400 for my prepaid Airtel no. [protected] on 30.09.2013 through Axis bank but the recharge was not done and amount was debited to my account. Next day I again did recharge of Rs 400 through ICICI bank but same way amount was debited and recharge was not done. I have lost total Rs 800. Till today this amount is not credited back to my accounts. Please take action.