Airtel Complaints & Reviews

I HAVE REQUESTED FOR DISCONNETION OF MY 3G CONNECTION ON 10TH JULY BY E MAIL
BUT HAVE RECEIVED BILL ONCE AGAIN I VISITED TO GALLERY ON 26TH AUG MADE PAYMENT WITH EXCESS AMOUNT UP TO 26TH AUG FOR BALANCE DAYS
BUT WHEN I CHECKED WITH THE CUSTMER SERVICE THEY TOLD MY CONNECTION IS STILL ACTIVE

SINCE JULY MONTH I AM NOT USING 3G CONNECTION WHY SHOUD I HAVE TO PAY THE RENT WHEN I REQUESTED FOR DE ACTIVATION OF SERVICE


THE MAIL REPLY RECEIVED ON 26TH AUGUST 2013
AS ATTACHED

"From:
[protected]@in.airtel.com | Add to Address book |This is spam

To: [protected]@rediffmail.com
Subject: Re: [protected] [|BAL|Qrc126081317083119653895|]
Date: Thu, 29 Aug 2013 23:48:44 IST
Namaste!
"You wrote in on[protected] with a requesting to stop your airtel mobile number [protected].

We have registered your request. Your Reference number52507749. Please quote this in any future communication. Our team will contact you by[protected] by 09:30AM with an update on the same.

There is no monthly rental from the date of stop request raised and the call charges will be applicable, as per the usage. Hence, we request you to keep your mobile number switched on in order to reach you.

Please note the current outstanding is Rs300.08/- (Excess) as per invoice dated[protected] and unbilled amount as on[protected] is Rs.0/- Your next bill date will be[protected].

We are truly disappointed to learn that you are considering moving out of the airtel network. Are there any service/ operational issues related to your current mobile number that we can assist with ? Is there anything we can do to improve your airtel experience ? We would be delighted to assist.

We hope that we have been able to assist you suitably.

Please do write in for any further assistance.


Yours Sincerely,
Mahendra Kumar
Customer Care
Bharti Airtel Limited"

Hello Airtel, My name is Raja Kumar Desai, Kurnool (Andhra Pradesh)and I purchased airtel 3g modem. No is [protected] I used this in Desktop computer (intel core i3 processor) and XP verson2.) In the beginning the speed is 7.2 every time. After one month the speed is only 236.8 kpbs. Till this day. I contact services centers in Kurnool (AP) in this matter. But they not giving correct response and give different mobile numbers to Contact which are switched of 24 hours.. Most of the times not able to contact toll free and other customer care numbers. Please do necessary steps in this matter. my email is [protected]@rediffmail.com Thanks...

I have requested to discontinue with this company on 17-Jul-13, as I was not satisfied with Support from Airtel (was facing Network issue at Dankuni Location, but receive no response from Airtel) After that I got a call from Tech Engg from Airtel (Ref#[protected] & he accepted my request & offered me two options 1. Take 4LTE in place of 3G dongle with concessional rate. 2. Go for 2G unlimited connectivity for 2 months free subscription. I accepted the 2nd option, hence he has converted my Connectivity speed to 2G. But he has not sent any confirmation on this (neither in SMS or Mail). Hence I sent mails thrice to get confirmation on this to 121, but never got any response. Hence I continued to use that 2G connectivity thought of that has been accepted. Then I got a bill for Rs. 1685.41, which is huge compare to my usual billing amount (which is around Rs. 500-600). I sent mail to 121 asking for help. Then there was many discussion with Tech People/Billing People. And every time there was a new person whom I need to explain the entire scenario every time (over phone &/or mail as well), as they were not aware of previous history. Although I explained every concern to those person but no one has came back (although promised to get back to me later) with proper conclusion. I forwarded the mails to Airtel Nadal Officer, after that forwarded to Appellate Authority also. Yesterday I had talk & today I saw a email from Nadal Officer, stating that provide the information who given this info to you. As usual I forgot this info. But they never accepting that they have not responded to my mails, which I sent to get a confirmation on this. Seek your help on this. Thanks!!! Airtel Presence & Nadal Officers are telling that the Bill levied is proper as per the Bill Plan. But as per the commitment from Airtel Tech Executive, that Bill Plan was suppose to be changed. But I have not got any intimation that it was not changed, even I have sent a mail to get a confirmation abt the free Bill Plan to 121. Even that was not responded. I would like to know what else Airtel expect from me. While I already decided to Discontinue with Airtel. I only used Airtel last month as per the free commitment from that Tech Guy. Attaching below the correspondence I made for terminate Airtel Connectivity & the Mail which I sent to get a confirmation from 121 in this free bill plan. If that was responded then certainly I will stop Airtel that day itself. Hence request you to revise the current Bill. Please help to get rid of this issue. I already have waste lot of time discussing on this...

Hi, this is Mamtha R from Bangalore having airtel prepaid connection no. 0091-[protected]. I lost my mobile today morning, hence, I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure.

Thanks,
Mamtha-Bangalore-560008-Karnataka State

Hi, . i took a new Airtel 4g LTE dongle connection on 20th-Sep (friday). The sales rep told me that it would be activated withing 48 hours. till not its not activated. Address verification was done on monday 23rd. when contacting the number [protected] they say that they could not find my record. my number[protected] dongle IMEI [protected]. please let me know whom and where to contact to find the current status.

thanks, sandeep

Hi, Due to relocation to the place where there is no airtel broadband connectivity is there, I requested airtel customer care to close my connection on 9th September 2013, complain number is 38301608, when I called customer care once again on 14th Sept. these guy are told upto 16-17th my connection will be closed, When I called again on 22nd Sept.these people saying your requested is closed, as you ready to continue your connection. These people never call me, but they are telling that they called me on 12th Sept. but reality is these people not called me till yet. So, as I requested them again that I already moved out from my previous house on 9th Sept. only How I said that I to continued that service, then these people again lodge a complain for the same complain number is 38891950 and my executive calls you within 24 hrs but till yet no one called and yesterday when I called these people they again saying that I agreed to continue with the service as somebody called me and confirm it and when I disagree with that then they again lodge a complain complain number is 39034332. Mine concern is how I will agreed to continue with that connection as I already moved out from my previous house on 9th Sept. only. I dont know what I will do now, please help me to close the connection. Mine fixed landline number is [protected]

i got a miss call from this number[protected] and then when i call back the person was telling me that your is airtel number has won some price , i disconnected the call and then my 12 rs were cut from my balance. How do they get my number ,

Hi, I have airtel broadband connection with 4 mbs speed. The connection is not stable all the time. Sometimes the google page also not loading. if i complaint to the airtel customer care they are saying you are getting 4mbs speed so everything is ok.. very poor service all the time...

i recharged my airtel mobile 2 days back via freecharge and have not received balance yet this is really disgusting they must do recharge now or refund my recharge amount i want this to be done really very soon please help me to come out of this problem please help me by your prestigious help i'll be really thankful to you. please

mobile no. - +91 [protected]
order id(FREECHARGE) - FCVA[protected]
name of phone no. holder - Sapna Gaba
email [protected]@gmail.com
to contact - +91 [protected]

This is to inform you that , i had a call from airtel on last afternoon - asking for payments . We have discused for payment on 1st of Oct 2013 and they have aggreed .

And , on the next day - today - all my outgoing has been blocked . When i spoke to Gold care at 198 - and could not get a concreate answer and phone disconnected .

Outgoing to be enabled immediately till 1st as agreed . Expect a better responce .

Reds,

Rupam Thakur

Reg. Airtel SilverLine Network – Adyar

I took the Airtel post paid connection from Airtel SilverLine Network at Adyar (Besant Nagar Road).
I paid Rs: 300/- against this and took monthly 250 plan. I have given the copies following docs for the identity proofs.

• Passport
• Driving License
• PAN Card
• Work ID card

I was told that the new number will get activated within the same day probably before 8PM, I was actually waiting for the same which was not happened for 3 days.
Third I called the person who represented me at Airtel SilverLine Network showroom to issue the new number and I really shocked that they sold my number to other person post it was issued to me as it was good number and the person may be closure to them.

I understood the situation and accepted for the new number as well, for the activation they told the same similar to fist number.
I called them many times and was getting reply as they will check and activate immediately…one week over.

After a week the executive was stopped picking my call.

*** NOW AIRTEL MAY HAVING ENOUGH CUSTOMERS AND NOT WORRING ABOUT NEW, BUT AIRTEL SERVICES VERY BAD NOW A DAYS***
I am customer of Airtel for 10 years, now by seeing current situation I am changing my service provider.

Earlier, I was struggled for 2 months to get my Broadband connection changed to new location. They took a month for placing the cable in my new house and another month for giving internet access.

With best of my knowledge I am posting this, it’s up to you that whether you can believe or not….?

I AM HAVING A NEW CONNECTION THIS CONNECTION WAS PROVIDED BY YOUR EXECUTIVE AT MY OFFICE UNDER CORPORATE PLAN WITH FOLLOWING FACILITIES- THIS CORPORATE PLAN FREE FOR CUG 400 SMS FREE 450 MINUTE TALKTIME LOCAL/ STD FREE. AGAIN I WAS ASSURED WITH BEST N/W BUT THERE IS NO CONNECTIVITY/POOR CONNECTIVITY DUE TO WHICH CALL DROP PROBLEM IS VERY FREQUENT PARTICULARLY FROM MY REGISTERED RESIDENTIAL ADDRESS. PL. DO LOOK INTO THE MATTER ON URGENT/SERIOUSLY. NOTE I SHALL MAKE THE PAYMENT ONLY AFTER THE ISSUE IS RESOLVED. mobile no. [protected]

I had subscribed for Airtel 3G connection which was running fine. Sometime later I felt a drop in speed and overall performance and I logged in a complaint. First Airtel did not expect that there is any problem, upon giving relevant examples they took down the complaint and asked me to wait till 4 days for resolution. In the interim I opened a compliant on their website through my online account. To my surprise, the company representative called and told me that it is my misconception and the services are running fine and promptly closed the ticket even though I had specifically asked him NOT TO. They also closed the ticket on the website without any proper resolution. S.No. Ref. No. Type Category Creation Date Status Action Feed Back 1 52989309 Complaint Network 9/25/2013 Resolved 2 52451741 Complaint Network 8/24/2013 Closed I then switched to 2G plan as I did not want to spend my money on the service I was not receiving. Today I cannot access even the 2G internet. I have called 100 times and all the time I am being told that I need to wait for 4 days as and when they check if there is any problem. I am not sure how can they keep on charging when they are not providing me the service. THIS TOO WHEN I AM A CORPORATE USER. NOT SURE WHAT HAPPENS TO REGULAR USERS I would NOT RECOMMEND Airtel plans or worse Airtel to anyone.

We are using Airtel braodband 80Gb @2000 rs per month.
we are living in PTC , Chennai area.
Airtel DSL is down from 13-sep , there is no resolution provided.
service becomes pathethic. I guess they are going mad after seeing their competitiors collapsing their business by cheaper offers, only thing we opted for airtel is because of reliable network, now that is also gone.

dear sir i am usin airtel m-[protected] and i got an sms on 24/09/13 at 09:32 am

smsfrom center-AX-650003

3 experience offer! Get 1GB +1GB extra 3G data with recharge of Rs255 on your airtel mobile. Valid for 30days.Rechage NOW.

after i conform from airtel helpline they told me i[censored] got sms then u can get the benifit of 2GB 3G internet in 255 then i recharge offer but i not got the benifit of 2GB...

I got airtel 4g connection([protected]) on june 11th 2013, at the time of new connection, they verified address at home and also at office, and I personnally signed during personnel verification, and I got first month bill and paid it, but after two months they have barred my services saying that my home address is negative, without any intimation. due to this my business losses has occured almost 1 lakh,. In addition to this, further I have provided the asked documents, on 18 sept 2013, with deadline of 3 working days, still no one is properly responding to my call and continuously sending the bills promptly, I request the concerned team to please take appropriate actions on this issue. Regards, Sunil Chandra [protected]

Im the customer of Airtel DTH Customer ID [protected], 2 years back I have upgraded my STB with HD STB , 6 months back I had faced the remote control problem, so I tried to use the switches fixed on STB. To my surprised I have noticed that all the switches provide on the STB are getting stuck inside the STB, as the design of the STB is faulty means manufacturing defect. Now the company is not ready to accept the fault. Yesterday ie on 11.07.2013 I was asked to pay Rs. 350/- as an service charge for replacement of faulty STB free of cost . But when I recd the STB I noticed that the STB which is given as an replacement is a secondhand and repaired one. So i refused to accept as why for the fault of company I should take the defective/ repaired STB. Now, the persons with whom I was coordinating has refused to give me replacement. I would like to bring to your notice as how the customers are cheated by such a big companies. Also I would like to inform you- all the set top boxes which are supplied to the customers across the India must 100% facing the same problems., but no one has noticed the same. I would like to request you take immediate action against such company and help the citizens of India from such a cheating and get me the replcement of my STB with fresh one. The government of India is promoting the campaign for installation of STB all over the India, should also listen to the peoples and help them in getting the problems solved.
This followup is being done by me for the last 6 months, but company is firm on its decession.
I would like to request all the Airtel DTH users to check their set top switches working or not, if not then every one should ask for replacement of the same. It is a right of customer.
Deepak Rane
[protected]

sir,
i am using my airtel mobile service since year 1994 when it reaches in h.p. i was the 3rd customer in shimla region. as i am facing problems of over charging of the company since the first day. sir, now as a matter of fact i am to submit that i am receiving wrong bills since last few months and again and again i am complaining the authorities for the same.sir, sometimes they send their representatives for resolving the complaint and the said persons gave us the written settlements but even after settling the matter and taking the full amount in shape of cheque they send wrong bills, not only this they even disconnected my numbers many times which cause me a big inconvenience. sir, these people are not a people of faith so please take a strong action against them at earliest. sir you are also requested to give me a some other relief such as compensation for the inconvenience caused due to company . sir bills and receipts given to me are also attached herewith for your strong action please.

Hello , This is with regards to cancelation of my Airtel number [protected] which i was using since 6 months. I have cleared all my outstanding bill for the months and request you do the needful ASAP. Please do cancel the connection with immediate effect. Reason - Seems this is a recycled Number & i am Frequently getting calls from unknown numbers which awful. Please do the needful so that i can apply for new number. For further contact please refer my alternative number which you have in your Sys Refer below screen shot for your reference for payment confirmation. Mail sent to "privacygrievance.[protected]@in.airtel.com, [protected]@in.airtel.com, " on 24/09/2013 at 04:50 IST

From july 26 my broadband was not working i have logged almost 10 complaint but no resolution provided.And they have generated the bill for that 2 month cycle of internet.No i am getting calls from airtel daily asking to pay bill other wise they will send me illegal notice.