Airtel Complaints & Reviews

I am highly disappointed with the kind of Broadband service I have been getting for past 3 months. I have logged several complaints in Airtel call center for user id [protected]_dsl.



SR No.

34448492

35067356

39171660

39216068

39345146



Earlier the problem use to get corrected in 4-5 days whereas the SLA is for 72 hrs I guess. This time Airtel service team has taken more than 25 days and still the problem is not rectified. Every day I get a call from one of your executive asking for "whether the service has been restored or not". This really frustrating when executive doesn't even know if anything has been done to rectify the problem still they call up the customer to check whether the service is restored or not. Today received a mail to pay my monthly bill, the executive was asking to pay the monthly rental bill for the services which were not provided by airtel. As per my understanding I should only pay for the services and not for just keeping connection in my house. Also I have been doing a continous follow up with Airtel to get services rectified. Can you people help me in getting this issue setteled.

I have an airtel broadband of 8gb limit/month. every month it happens my data usuage suddenly increased and i dont even used it. my billing cycle starts from 17th of every month. Its like 3-4 days today and wen i got an email saying u hv reached 80% o[censored]r limit, i was like wth i didnt used it that much. i only downloaded an update of ard 215mb. i didnt even watched videos on youtube. i only surfed websites. and it says i used more than 7 gb . thats like airtel is stealing .people used to say airtel is a thief and now i know exactly why they said like that. its bad and pathetic service. such low limit and that too exhausts without using it. it always happens but i didnt noticed, but this time i was careful and still it happened, please i[censored] are thinking of getting an airtel aroadband service dont get it, its pathetic. i am thinking of getting it disconnected tomorrow morning. i have had enough of this nonsense.

I have applied for a broadband connection by on-line paying 49 rupees (don know for what) on Oct 5 and there was a free WiFi router for on-line purchases. Airtel promised for 48 hours SLA but there were no calls from their end. After few complaints I got a call on Oct 16, executive said I have to pay 1400 Rs for wifi router. When I called the customer care, they are also saying I have to pay 1400 Rs. Very bad service from Airtel. I am not going to receive that 49 Rs back. Beware of Airtel.

Dear Sir/Madam. My Airtel 3 G Internet Data Card Number : [protected] Airtel Replation Shipnumber : [protected] For Month of Sep- 13, Bill Amount: 2250/- indicated against ceiling Rs.750/- AIRTEL needs to correct this. Checked with customer care for so many times, but no response yielded. My Contact Number: [protected] Request revise the bill amoutn as per plan and not charge any late payment charges as delayed due to their reasons.

I have an Airtel Fixed Line connection ([protected]_dsl) on which I was experiencing few technical problems since last few days.

In attempt to resolve the issue I had called AirTel on Monday, 14th Oct, 2013 at around 11:30 pm. The call was attended by Syad khaizar Alam.

At the inception of the call the agent was extremely rude and unprofessional. He was not ready to listen to the problem and kept interrupting while I was speaking. Further, while I requested for some one else to take the call I was kept on a long hold stating there is no floor supervisor available. Please confirm the genuinity of this statement.

After addressing the problem and seeking an expedited solution the agent reverted that it is not possible and the engineer will report as per complaints lodged. Post the call I did not receive any service message. Following this I called AirTel customer service next day morning to learn that no complaint was registered. If no complaint was registered why was I committed that engineer will visit for issue resolution? And why was the complaint NOT REGISTERED?

I want to register a complaint against the mentioned customer service agent on account of
1. Unprofessional and rude behaviour,
2.Failure to register a fault service request and
3.Giving false commitment.

I have made the payment of my airtel mobile no +[protected] on 15 Oct 2013 of Rs 1499/- Txn id : HDFC14788811, I am tired calling airtel customer care on [protected] I am in roaming, no body is helping they keeping my calls on hold and they disconnected my calls many times I have already paid alot behind calling these guys but there is no help from them. They have promissed the waiver of all the late fees from the month of July to October but I have not received that as well. I am getting missed calls from [protected] its out calling department guys number. I spoke with Angel on 15 Oct 2013 but she didn't turned me to yet she said she will call me in 4 hrs but now 3 days are passed. I called thrice today and raised two online request but there is no response.

I made a top up online recharge for 300 Rs talktime... but i got credited only 264 rs to my mobile. where as in the company site its listed as..
Denomination(Range) TalkTime Range Value (Rs) Processing Fee (Rs) Service tax (Rs) Validitiy
300 300 0 - Unlimited top up recharge .
Web site link: http://www.airtel.in/mobile/prepaid/recharge-online?CIRCLE=6&CIRCLENAME=Chen...⇄

I want the remaining 36 also credited to my account. I have saved the company website data, which shows for 300 Rs top up 300 talk time is provided. But now I have lost 36 Rs simply... and when i called the customer care .. they are telling me that its a " benefit ". Totally feeling cheated.

Hi, This is Rakesh Kumar Koorella, My mobile number [protected]. I am receiving the Bill payment calls from airtel for the number which not mine at all, The customer who used the other number provided my number as alternative number so these people are calling me. I repeatedly told many times to the customer care people that is not my number and please remove it asap. But no action is taken on this. Am getting the calls repeatedly from past 4 or 5 months.Its really wasting my time and irritating me. I want to take action these people

I HAD TAKEN POST PAID CONECTION FROM AIRTEL MOBILE NUM [protected] . IN FIRST BILL I WAS CHARGED NET CHARGES WHICH I NEVER USED AFTER COMPLANING THEY REMOVED THE CHARGES .NOW AGAIN THEY HAD CHARGED ME NET CHARGES AND SEND ME BILL MORE THEN 1200 RS MY BILL HARDLY COMES UPTO 350 RS .I AM HAVING AIRTEL DONGLE OF 3G WITH USAGE OF 2GB WHICH I HAD NOT USED FROM LAST 2 MONTHS THEN WHY I WILL USE NET ON MOBILE . AIRTEL HAD CHARGED ME NET CHARGES WHICH I HAD NOT USED PLZ HELP WATING FOR REPLY

airtel have generated wrong bill in the month of 9th jul'13. and airtel asking for over charging bill amount even though people from airtel agreed that mistake done by airtel in past and also i have proof which clrearly indicating that airtel has generated wrong bill . and, i told one of the airtel employee i will pay 1300 INR which is according to system and he was agreed but he told me that he will ask to his superior and till date no call. but some other call which trying to mentally disrupting me 'bill is pending at your end when you are going to pay . and my answer remain same first do you know about my problem . in future if could i have any mentally problem so airtel responsible for all matter . i am out of station till 24oct'13 after that you can call me on. [protected]. *who closed my complaint i need the answer and what was the base to close the matter otherwise stop this consumer service which will not be helpful for people. * airtel need to to generate revised bill other wise i will not pay any amount. thanks sujit jha

I raised so many complaints telling that "AIRTEL EMPLOYEES SELLING PERSONAL DETAILS FOR MONEY... on 10th october and 11th october... After that a person Name Mr.Ashish sales executive delhi called me and told they will find out the person very soon and they said they will let me know.But again a person name Abhishek from same Airtel New Delhi called me yesterday around 11:45am and promised me that he will find the person name and let me know within 24 hours they said... BUT I AM STILL WAITING WHEN THAT 24HOURS WILL GET OVER...For my safety i always keep auto call record in my both mobiles and recorded what they spoke and what they promised... D.Deshakumar Mob No. [protected] / [protected]

I would like to take strong exception to the way Airtel India treats its mobile subscribers who visit its website for different services. To begin with, the site takes a long, long time to open. And once it opens, for each service there is another long wait. Sometimes, the pages don't open at all, wasting our valuable time. For instance, if one visits the 'My Airtel' page and click on any of the services under 'Manage Services', you virtually go mad. Nine out of ten times, you get ridiculous responses such as: 'The page is unavailable', 'service exception...' or some other nonsense in red letters. And when you finally get through to some service such as 'Last 5 transactions', what you get is two or three-day old entries. I wonder what their so-called Customer Care Department does the whole day. What Airtel must understand is there are dozens of other operators in the country and their subscribers can easily choose any one of them.

hi,


I have ordered for a dongle in airtel site on 8/10/13. Next day I got call from providers telling they are from airtel and lady named "Shilpa" with no. [protected] told they will deliver dongle on Thursday before 7. I have waited and around 7 i called back she asked for applogys and told I will get on Friday before 1. Somehow I got it on around 2.30. I got dongle and as per my plan 3g postpaid rep. gave sim. Shilpa called again and told Saturday I will get verification and get activated in evening. Saturday one guy came to home around noon and did verification. After that I am calling shilpa for the 10 digit no she is not picking call. next three days her phone was off. On Tuesday i called her not picking. Entire day I called her and some how she picked call and told will give 10 digit no. but no luck. No more response. Wednesday I called her again not picked. But after a long she messaged with 10 digit no([protected]). I called airtel custm care for activating. They told details not yet submitted. I called back she never picks. I called touch Point service no [protected] and one lady Radha was told she is from admin section . She will get back. She told that sim was blocked and she made request to head and 100% it will get activated before 8clock. Is it good to provide a customer with blocked sim and not supporting or even answering the call. No luck that day also not activated. Today I called her she is telling within 3clock it will get activated. But no luck. Airtel customer care telling same reason to submit data and get back with touch point services.

I am asking to get refund. Radha is telling she dont know the reason why it is like this.If other sim if provided all verification process has to be done again. Why to get into trouble with them again. so told to refund. Radha told she will send people to tomorrow



Touch point customer support service is too bad and horrible. They are very apt to get money and after that no support. I have wasted my 4 days wasting calling them, Please take necessary action so that no body should not get in to this trouble further. I am not sure they will refund me back. It is so horrible to waste time like this. They should have at-least respond back with updates no??

MY PRE PAID CONNECTION NO [protected].THE AMOUNT HAS BEEN DEBITED TO MY ACCOUNT FOR RECHARGE ON THE ABOVE MENCTION DATE.BUT RECHARGE HAS NOT BEEN DONE NOR MY AMOUNT HAS NOT REFUNDED PLEASE DO NEEDFUL WITH OUT FURTHER DELAY V.CH.KESAVA RAO NO T REFUNDED PLEASE ATTEND WITH OUT FURTHER DELAY

This is in regard to My postpaid Number: [protected] I was in the Plan CUG 298 which offered me 400 MB free data per month. Last month I received a bill of amount 2271.09/- Dated 21-Sep-2013 . After calling the customer care for several times regarding the clarification of the Bill regarding the Data, as there was no response, I told that I will not pay the bill till Airtel gives me the explanation. What happened actually was one day I sent a mail with 15 mb attachments. But as Airtel has capped the size at 10 MB I could not send the mail and more over Data has been consumed over the entire night and nearly 700 MB was consumed for one mail. Now they are saying that they could not waiver the Amount. Why should I pay 1800/- for one mail and that is because of Airtel's Mistake. I tried to explain the situation every time I call and they just don't care. As I moved to another location I disconnected the Number. So I also gave a alternate number but they did not even call on that and sent a mail saying as they could not reach me (Obviously because Airtel disconnected the number) they will proceed legally. Even after all this I called the Customer care giving my alternate number again but again to listen to all sorrys but no help. Please help me resolve this issue. Also they already have Rs.500/- as my Advance I gave before getting the connection. I am willing to pay 200 or 300 additional to the 500 advance I paid if needed.

I am currently using TATA DOCOMO my number is [protected] . On 6-october of this month I had submitted port in request for Airtel (Want to shift from Docomo to Airtel) .Period of 7 days has already been passed but yet I have not received any details regarding my porting by Airtel . I am now fed up reaching to Airtel's Customer Care, giving no response TW534735 this is my unique porting code . I request Airtel to please provide an update as early as possible since 10 days have already been passed. Thank You ShivamKrishn Agrawal +91 [protected]

I have called to customer care due to wrong double debit of balance in my account. But they said its not wrong debit. Its not acceptable & also they said it is for song selection charge. Don't why they are taking monthly even it only renewed after 90 days. They have given Nodal CC number [[protected]] & informed me to contact that number. But the call is not connecting with that number. Please get me solution here. SR#[protected] My Number: [protected]

I want jiv rangla (jogava) song for my hello tune, this song is not available on airtel mobile. I Requested to customer care executive but there is no result from them. And they are not interested to help us. So plz try to solve my problem

dear sir/madam, our broadband was not working for the last 3 months inspite of reapeated complaints. the problem was rectified only on 4th october 2013. even the last bill that we paid was on your assurance that you will get the refund in the next bill. as per your assurance we want refund waiver for the non functional period . thanks for purple petals k shruti phone no.[protected]

I have asked Airtel to cut my broadband line since the month of may, they've send me a reference no for disconnecting my line, however nothin has been done so far. On top of that i've been getting msg and my bill is increasing every month. i was out of station, so wen i came back, to avoid the inconveinience i paid that outstanding amt. I got the settlement paper and was told that i was never to be disturb again . I kept getting calls and my bill is increasing. i again mail them to disconnect my line and i got another reference no and was told that line would be disconnected within 7 days . Again nothing has been done so far . Ive attached the settlement paper below.