Airtel Complaints & Reviews

I have read several complaints about Airtel's non-responsive, uttely non-user-friendly website. I too experienced it today. I visited 'My Airtel' for my last five transactions. Here is what the page read: Server Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/RechargeL5DViewAction.action Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUTT I tried several times with the same result. Airtel should either get out of the Internet system or do something drastic to improve their website.

I am Tarun Reddy from Andhra Pradesh. My Mobile no is [protected], which I am using from past four years.I have recently applied for postpaid connection on 3rd Oct, 2013 which had to be ported from idea prepaid to airtel postpaid.Even after 4 weeks of time my number is not ported or converted to postpaid.I have reported the problem to the agent who came of service for connection registration, he says the number is ported and then converted to postpaid and everything is fine, but New SIM card when inserted shows "limited service" message.I tried contacting him again and he is not responding now.This shows the height of negligence the agents show towards their customers and all they need is their commission.I spoke with other two executives and they didn't give any response as if it is not their duty.I managed to get the numbers of local area senior executive and a team leader with whom I spoke of the same problem.They said that they fixed the problem and there would be no issues after 24 hours.And even after 5 days of time the number is not ported and I'm still using the same old IDEA SIM. Now these people are also not answering the calls.I say these people very irresponsible, incapable and unfit for their positons.Airtel heads and officials should take absolute care in recruiting their agents and executives which otherwise will definitely effect the company's reputation in a very bad way.Thank you.

I’ve 2 Airtel numbers: [protected], [protected]. I had applied for these 2 numbers to be in the same CUG group at Infosys Mysore campus but when I received the bill, I see that all the calls between these 2 numbers are charged. I went to Airtel outlet in Infosys Mysore campus and registered a complaint but your representative calls me up and tells me that Parent ID is not updated and I’ve to send another request with ID proof to add these 2 numbers to CUG group. I do not understand how is it a customer’s mistake that Parent ID is not updated. Clearly one of your staff member has done the mistake so it’s your responsibility to fix it ASAP and revise bills for both the numbers. All the ID proofs have already been submitted at Infosys Mysore campus Airtel outlet. So please get all the required docs from your people and fix the problem. Also, send the revised bills. Thanks & regards, Vishal.

Hi, I want to do number Locker recharge foer my prepaid SIM, as i am traveling outside of Delhi. Please advise how can i do number locker recharge for 1 year (Rs 600) as per your website: http://www.airtel.in/wps/wcm/connect/forme/whats-new/locker The issue is when click the link on above page for "get number locker now" i get redirected to a prepaid top up page. there is no option for number locker recharge, which used to...

Dear All, I called you many time and complaint many time but I not received any positive response. So I am complaining you by e-mail. My internet connection is not working properly then on my connection switch then internet is working properly about 10-15 minutes and wi - fi also. So I request to you that please check it earlier otherwise I would disconnect the connection. Thanks & Regards Anshu Tours & Travels Shop No-5, 2nd floor, Rampal Awana Mkt, Atta, Sec-27, Noida UP, 201301 Surjeet Singh, Mo- : +91 [protected], +91 [protected], +[protected]

Our Landlne Number & Internate Is Dead Since One Week . Pls. Check The Internate Line & Telephone Line Its Verry Urgentely Thanks Regards UNITECH MICROELECTRONICS 4126 NAYA BAZAR DELHI - 6 Mob. [protected], [protected], [protected] Email : [protected]@unicommax.com, [protected]@unicommax.com, [protected]@unicommax.com, [protected]@gmail.com My Landline No :[protected]

Hi sir, My num is [protected], it was postpaid till nw sir, due to pending bill amount, 2 months back the service had gon deactivated sir, today only i paid the amount and hav processed for the activation process sir, bt i requested the agent of airtel to activate my number and change it to postpaid, , , so, how much duration i should wait for the activation to be done...??????

i have ordered "ASUS WIFI ROUTER MODEM" from airtel website (infibeam handles all airtel online product) on 16th Aug 2013, order no-511124(as i received), payment done,
but when i try to track my order it shows invalid order number and email adress
i also contacted customer care.but they not able to solve my problem they say give me full 13-14 digiti order id. And and they says your order is in frozen state.But i have received 511124 as order no in my confirm email.

SBI reference no is - CCA13HRBL900


THIS IS THE EMAIL I HAVE RECEIVED FOR PAYMENT CONFIRMATION AND ORDER PLACED ALMOST 2 MONTHS OVER STILL NOT RECEIVED MY MODEM OR REFUND


----- Forwarded Message -----
From: "[protected]@ccavenue.com" <[protected]@ccavenue.com>
To: [protected]@yahoo.co.in
Sent: Sunday, 18 August 2013 6:07 PM
Subject: Your Order No. 511124 from http://www.infibeam.com has Now been Updated as Successful by the Bank

Dear Customer,

Thank you for your order from http://www.infibeam.com

For your convenience, we have included a copy of your order below.
Please Note :-The charge will appear on your credit card/Account Statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@infibeam.net.

ORDER DETAILS:
Merchant Site URL : http://www.infibeam.com
Order Number: 511124 Order Received: Aug 16, 2013
Total Amount : INR (Indian Rupees) 2039.00
SBI BANK Account Holder:A Yadagiri
Billing Address : (As entered by the Customer)
Q No-B-2-139, HCL/MCP Township, Malanjkhand, Balagaht(District), Madhya Pradesh, 481116
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.co.in
Customer's IP Address : 223.230.243.30

Recipient's Name : A Yadagiri

Shipping Address :
Q No-B-2-139, HCL/MCP Township, Malanjkhand, Balagaht(District), Madhya Pradesh, 481116

Recipient's Phone Number :
[protected]

Special Instructions :

Regards,
CCAvenue Customer Service

kindly note, Due to non-functioning of our digital network a complaint was launched by us and a service engineer named Sheikh (mob no. [protected]) came to our place. He made us buy an entire new dish and LMB and charged Rs.1200/- for the same. The network started working thereafter. However soon the dish was non-functional again and we called him up. He came but said he couldn't track the problem and asked us to make a new complaint. A fresh complaint was made (Ref. no.[protected] . This time a new service engineer named Taufiq (mob no. [protected]) came and claimed that neither the LMB was new nor was there any requirement for the new dish . Also, according to him some screw had been taken away. He charged us with Rs. 150/- as his visit. Presently we have a totally dismantled dish with an old LMB, a complaint for which I launched. Please take a quick and immediate action for the same. Kindly note the following mob nos. you may need to contact us : [protected]/ [protected]/ [protected]

Hi All, I recently purchased the 4G dongle no. [protected]. While showing the demo, their salesperson Amit used the same dongle that I bought. He was getting the speed of 20-22 Mbps and promised me that I will be getting same or atleast 15 Mbps. I showed him websites and forums that Airtel has capping of 10 Mbps but he kept on denying and assuring that if I receive speed less than 15 Mbps, I will be getting full refund of my dongle. I have attached the screenshot taken for speed test on that day on my laptop from his dongle. After activation of my dongle, I found out that speed rarely touches 10.5 Mbps. Whenever I tried calling Amit after, he continuously kept on cutting my calls. I have registered complaint no. 53392521 within an hour after activation of dongle. Customer Service center assured me that my complaint was on high priority and will be resolved by 23rd Oct with an update in 48 hours. On Monday, I again called customer care as I didn’t get update in promised 48 hours. They gave me another number 53418202 and again ensured me that my complaint was on high priority and will be resolved on 23rd Oct. Person named Pramod visited my house on Tuesday(22nd Oct) and concluded that Amit has lied to me and Airtel has capping of 10 Mbps. He said that Airtel will surely do something to help you and update you by tomorrow. I called today on 24th as no update was provided. I found that my complaint was closed as Amit lied this time to Airtel telling that my mobile is not reachable. I had been contacted by Airtel person Pramod, got activation call, call on detail information and even today someone from Airtel called me to check if I bought the dongle. How can these many reach to me? Amit won’t confess his mistakes and is making excuse that my cell is not reachable. I strongly need an action on this complaint. Thanks, Jatin

dear sir or madam


i am very sick from your airtel service and your postpaid connection and that's i last time mail you and if i not get satisfy from you than i Will not pay any bill and this is my last warning to you.

regards
tejas jain +[protected]


----- Forwarded Message -----
From: Tejas Jain <[protected]@yahoo.com>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>; "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com>
Sent: Sunday, May 26, 2013 9:46 AM
Subject: ATTENTION Fw: Auto Reply : COMPLAINT [protected]

Dear Sir/Madam

First i would like say thanks a lot for your late concern. You have promised us to resolve my query within 24-48 hours and i like to admit that its already a 120 hrs of my complaint and nobody even concern to my problem.

don't commit to your service of helping customers. and resolve my query if its possible for you otherwise let it all on me. i have many ways to get out of this.


regards
Tejas Jain
+91-[protected]

----- Forwarded Message -----
From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com>
To: [protected]@yahoo.com
Sent: Friday, May 24, 2013 11:35 AM
Subject: Auto Reply : COMPLAINT [protected]

Dear Customer,

Thank you for sharing your concern. We are committed to help you and will be in touch within the next 24-48 hours with a view to speedily assist you.

In the meanwhile, in case you need immediate assistance, do feel free to call the nodal team directly. The list of call-in numbers are available here < http://www.airtel.in/applications/xm/MobileNodalOfficer.jsp>.

It would help us immensely if you could share the reference number received from customer care during your interaction with them, for this concern.

For your information, the nodal team is available from Monday to Friday between 9:30 am and 6:30 pm.

Warm Regards,
Nodal Team

Disclaimer: This is an auto-generated response.

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

I am an Airtel Landline customer for past seven years having Airtel No.[protected] in my Business firm called Indus pharma, 50/A, South car street, Nagercoil, Kanyakumari District, Tamilnadu, 629001.The above said phone number connection is inactive for last two days and our repeated calls and complaints to the local service people have no effect or even no response at all.we have called the following numbers[protected] and [protected] for more than ten times from yesterday itself and nobody turn up.It may be the wiring line fault or instrument fault.But the Airtel landline local service people who attending the phone simply saying unwanted reasons and delaying the action. Also we want to bring your attention that the phone instrument lost the display one year back and that too intimated to the local Airtel office at Chettikulam, Nagercoil and till date no response or reply. I am a pharmaceutical Distributor and I hope you may understand the difficulty of the inactive of a regular use phone connection in a business firm.I hope I will get an immediate remedy . Thanking you. P.Jayakumar

Its already been more then one week the touch point services people collected my id proof documents as per the conversation with them they told the service will start within 2 days but till now no updates from touch point services, from last two day i have been calling on [protected] but the ladies are replying will update you soon but no reply. NOW THEY STOP RECEIVING THE CALLS THE AGENTS FROM Airtel charging money and collecting documents from the people and not updating, how the people will trust them after giving all the documents might they will misuse with the documents airtel should take strict action against them i want my money back otherwise start my service asap. Thanks Shweta mishra.[protected]@gmail.com

This is to bring to your kind notice that A representative from Airtel comes to KPIT Sparta office on 26th September to offer Corporate CUG plans to Employee and charged Rs. 250 for a plan and plan he offered me was in 499 rental I was supposed to get 1200 STD minutes free, 200 sms and 1 gb 3g data along with he also promised me that My phone will be activated in 2 working days I want to bring to your kind notice that forget about 2 days representative (name Riyaz, mobile ni[protected]) stopped picking up my call and after calling him for more than 20 days my connection started on 13 october but to my surprised I was given a very different plan and was not at all what I was committed and I called Riyaz for this, he said it will be converted in 3 working days, but its been more than 10 days my plan is same and Riyaz stopped picking my call Request you to please look into this matter

I Praveen a platinum Airtel customer using airtel numb:[protected] and DigitalTv ID:[protected] have a complaint regarding DigitalTv service, as on 18/10/2013 at 5pm i got a call from [protected] saying Horizon Airtel(call center) Bangalore providing a offer on ma DigitalTv which was inactive from 6-7months, provided offer is 1year subscription of south mega pack by recharging Rs1329 and same pack for 6month on recharging Rs640, Again same offer repeated from 3 different numbers provided below [protected] at 5pm on 19/10/2013 [protected] at 13:20pm on 20/10/2013 [protected] at 14:57pm on 21/10/2013. as per offer i recharged on 21st oct at 6:45pm. Now from 3 days i did not get that offer and my present package it showing economy sport standard & validity upto 8/03/2014(5months). its fraud i want offer should be provided within 24hrs or else refund of amount to ma account immediately. Reply as soon as possible..

Hi, I got Airtel connection 10 days back, Till its not connnecting. name : shanmugasundaram Mobile no : [protected] data card no:[protected]. My no :[protected] Location : maruthi seva nagar, Bangalore. email : [protected]@gmail.com No response from customer care and airtel office. Do the needful help on this Regards Shanmugasundaram

Hi, I got Airtel connection 10 days back, Till its not connnecting. name : shanmugasundaram Mobile no : [protected] data card no:[protected]. My no :[protected] Location : maruthi seva nagar, Bangalore. email : [protected]@gmail.com No response from customer care and airtel office. Do the needful help on this Regards Shanmugasundaram

i m sbi employee mr dinesh wasule from nagpur user of airtel postpaid corparate service using from about 14 months my airtel number[protected] in starting it was ok but in month of august internet bill came of rs1134 without using the internet and although many times i have contact airtel nagpur althogh without taking any action they continuosly alloted preesure to pay the amount at the earliest and assursed me that in 48 hours ur complaint will be resolved but till today my complaint is not been registered .and same next month additional amount of rs 2069 was been given AND MY SIM OUTGOING HAS BEEN STOPPED BY .THEM FROM ABOUT 2WEEKS... yesterday 22nd october 2013 i got a call from airtel number [protected] and by the airtel employee and she has put preesure to pay the bill and when i told her about my internet problem she talked very roughly nd started unnecessary arguement and not gave any result to my problem i want u to take neccesary action on my complaint and focus to my above words nd issue the action at the earliest the airtel employee was not capable of working in airtel helpline DINESH WASULE ASSISTANT MANAGER SBI CHHAONI BRANCH NAGPUR NAGPUR -440013

I did a 2 transaction on airtel money using standard chattered credit card. but unfortunately both the transaction got failed and amount was debited from my account. I called the bank they gave the transaction number which was sucessfull. please find below the transaction number below.

1. [protected]
2. [protected]

Out of these 2 transation 1 reversal happened and my account credited. but the other transaction not credited.

kindly help me out in this

regard's
Kannan.A

Dear Sir, Air tel stopped my internet services and claiming wrong generated bill, tried to cheat by not providing appropriate information regarding plans. Complaient Discription: I called to 12118 for 199 (2 GB plan with unlimited data) pack activation on 12 Oct for internet use. But 199 pack not activated by Airtel, on 18th I got a SMS and mail from 121, that you used 800 MB and its near to end of your 01 GB plan(previously activated plan), than again I called to 121 for 199 pack activation and I briefed him issue I had on internet plan last month. He activates 199 pack and tried to brief me on 199 plan, then I said I know the 199 plan because I got all plan detail from 12118 service. My service closed 19th Oct and 22nd Oct, the explanation given to me that your last data plan closed in between month that was a pro-data plan so your used excess data, and they said to pay rs 2900/- resume services, The issue in plan changes not shred with me by airtel representative, on 21st oct during my conversation with a airtel Team leader, he said your service will resume soon, and issue will be handled during bill generation. My internet services closed again, pl see why airtel is behaving like unprofessionally and anti-customer company. thanks vipin [protected]