Airtel Complaints & Reviews

Hi Customer Complaints Forum, On 9th March 2013, Airtel executive came for Airtel Broadband connection and collected Rs.3000, address proof(Passport Copy)and filled forms for new connection.2 days then, I was informed that there is no technical feasibility for new connection in my area.(JP Nager, Bangalore).I asked for refund and till date, it's not been refunded.It has been more than 6 months.By June, I got a refund cheque with my name wrongly written - my surname misspelled(neither the form or passport copy has such name).That is deliberatly done from airtel side..I raised complaint in Airtel Office, next to Jayadeva hospital and they requested for name change in their records.I have provided my PAN Card copy to correct the name on[protected].They assured me the amount will be refunded in 45 days. Till date, I havent received my refund amount.Its a very pathetic customer care service from Airtel not ready to take complaints through Phone on Airtel Fixed/Broadband. Application Number:TBLR619733 Complaint Number:29794544 Customer Reference Number:[protected] AWB#D82861646 Account Number:[protected] Name Change Interaction Number:[protected] I wouldnot suggest Airtel broadband connection to anyone and advise everyone unless connection is made, dont pay money to Airtel executive. Thanks Alex

Since I had consumed my 103/- 3G Internet data plan om my AIRTEL mobile ([protected]); has deduct my entire 420+ rs from my main balance. Within minutes this has happened only Internet was on and I have not browsed anything. Unjustified customer support from AIRTEL is not ready to pay back my balance. I also had several other issues with AIRTEL o[censored]nnecessary balance deductions with Internet connection issues in past. Customers please beware if you have more balance in your account. They'll deduct your balance with some or the other reason.

Dear Sir/Madam, This is regarding my mother's Airtel SIM card which she has been using for the last 6+ years, recently i bought my mother an iphone which required a microSIM, when i went to get a microSIM i was told that the number is registered on some other name which is strange to say the least. We do remember is like any other responsible citizen, mobile phone user in India, we had submitted my mother's identity document when we purchased the SIM card and since its been quite sometime since she is using the card, we would like the number to remain with her. Can someone please please help us in this matter ?? We can resubmit my mother's identity documents once again if need be to keep the same number. Details of Airtel Number My mother's name - Savita Sawhney Number - [protected]

I had recharged my airtel number [protected] with 655 rupees unlimited 3G ( 3GB+unlimited at 80kbps) data plan on 08 nov 2013. but after completing 3 gb data my downloading speed remain only max 10 kbps instead of 80 kbps that airtel show and declared. shame on airtel for wrong and fake announcement. solve my issue for my speed. shriram panday. FC in mahindra [protected]

Earlier, I was using MTS modem for internet service. After MTS got shut down, I got a call from Airtel stating that they will provide me same service plan. I used Airtel 3G modem for 2 months and paid my bills; however suddenly my service got disconnected and customer service centres had no answer to this. After this, they sent me bills every month with 'Rental', which I am not paying as modem is not active yet. When I visited airtel gallery and even when the recovery guys visited my place for payment, I told them that service discontinued from there end and I will not make payment for the service which I have not taken. Every time i get a call for bill payment, I politely tell them my issues but they want me to pay the pending bills first Also, they ask me to cancel the service; however I dont want to cancel the request from my end as this is not my fault if they dont proivde me with the service and company can stop service from their end and if they want to

I made a recharge of internet pack of Rs125 on 20th September(approx) on my Mobile NO [protected] that was to end up on 19th October. But Airtel by its any unknown policy made extension of validity of this pack (or some other) till 18th November 2013 and even I had some 800+ MB data left on my last recharge which was forfeited by the company on 19th October. After 19th October I was not even able to make any internet recharge on my no [protected]. I made a few calls to Airtel Customer care as well they only gave me information that you cannot do any recharge on your no till 18 November. Even the customer care executive was such a rude person he was not ready to listen and was very harsh with me. I would like to take this matter in front of everyone such that Airtel always repents on its mistakes at least for those who have been long time customers.

Hi,
I am Sagar Jagdale, i got sms for airtel digital id [protected] on my mobile number [protected] everyday but i am not a right costumer of this i d with sms sent by you.i requested more than five times in costumer care number last weak for remove my mobile number from this id but still date i am getting sms & i am more irritated so i did not want to any sms regarding this and solve my issue earliest please revert back asap.
--
Regards,
S.J.

sir I am a poor farmer of a village. I am using now airtel connection . my mobile no is [protected](kolkata).on 7th novmember I got a call from the no [protected] and [protected] and they said me that I have won ten lakh so I have to deposit 2900 rupess to the PNB account [protected]. I have depositted the money. but now they are demanding more money. I am a simple poor man.please sir do something.

To whom ever it my concern: Number: [protected] Name: Mohammed Azhar Shaikh Let me get you up to speed: I had called in yesterday for an issue with my broadband (Frequent disconnect) and was informed someone would try to call me and ensure it would be fixed. I received a call at 8 pm in the night from a technician ( Muzamil ) telling me he will come down now and fix the issues, I informed him I am not available and provided him a time (10 am) for the next day . TO my horror the person shouts back to me “ Fine it’s your problem you solve it yourself”, when I asked him why are you speaking like this, he reply “ Let me see how you fix your problem”, and hug up the phone on me. Is it too much of an asking to provide convenient time for the person to visit? Who has authorized your staff to misbehave with you customers? Is it not the process to check for the customer convenient time before you want to enter their residence? To add to the ferocity, I make 3 calls yesterday to log a compliant, Two people refused to log the issues and finally I informed the third person to log a complaint for the incident I narrated to him he just said “I will provide you with the complaint number and guess what he placed me on hold a never returned from 22 min. Again I made a call and then the person told me he will log a complaint and I will get an update on this. I informed his till this complaint is resolved I don’t want anyone from airtel at my residence. For which he confirmed to me that they will call me up and update me about the complaint and until then I will not hear from the onsite guys. Today, 11 am I see the a person from airtel at my door steps telling me what is the problem and when informed I will speak to the airtel care about it then again shouted at me and my mother and went off. I again tried calling the customer care at 11.26 am and I asked for a supervisor. I was on hold for 20 min and the call was disconnected. So I resorted to go online to place a complaint, and when I reviewed the complaint raised yesterday it says closed without even informing me what happened or anything the complaint was closed. I realize what the point in raise complaints as AIRTEL does not seem to be concerned for the customer problems. Let me make one thing very clear L I am not here to be abused or entitled for such unruly behavior from your staff especially for a service I obtain, the least I can expect is basic courtesy and some telephonic etiquettes. I would highly appreciate basic manners being educated to your staff on handling customer. A person only accepts a professional behavior to solve issues, unprofessionalism and arrogance is not what customer service is. I would like to close down all my airtel connection with you. (Landline, mobile & Broadband). I no more believe that your staf[censored]nderstand what customer service and even as a company you don’t value your customer. Thanks & Regards, Mohammed Azhar Shaikh Transition Manager : APJ Implementation Services ITIl V2& V3 Foundation Certified, ITIL V2 Practioner: Problem Management, Support & Restore, Master Trainer: Problem Management ITIL V3 OSA Certified, , ISO/IEC 20001:2005 & ISO 9001:2008 Certified Consultant and Lead Auditor ISO 27001:2005 Certified Implementer, Six Sigma Green Belt & BB Certified. Hewlett-Packard Company +[protected] / Mobile - Bangalore [protected]@hp.com / Email Salarpuria GR Tech Park, Akash Block, GF to 5th Floor Khatha No.69/3, Mahadevpura City, Municipal Council| Bangalore, Karnataka 560066 India

Airtel Team, I got a missed calls (one ring only) from Pakistan numbers [protected] on 08/11/2013 at 07:42 AM. Please look into the matter as these types of missed call from Pak like countries not safe for us as well as for Airtel. Keep me update also so that I will take care of these types of missed calls. Regards, Madhu Babu Airtel User

On 6th Nov.'13, I visited the Airtel Store located at 17, I-Block Market Sec-12 Noida in order to get a Micro sim for an already existing postpaid corporate connection. I went on behalf of my husband Monojit Mandal (mobile no.[protected]) with all the required documents and photographs as was told to me by a customer care executive whom I had contacted over phone. Once I reached there I was simply denied the issue of a Micro SIM; the reason being my husband has to be present on his own. It is really irritating; I understand for security reasons, the authorized owner of the particular mobile connection has to be present. But there can be a lot of inconvenience & urgency of the matter can be extreme such that the actual member may not be available in person. My question is when I am providing with all the required documents with a valid ID proof of the owner of the mobile connection, why was I straightaway denied of the Micro SIM in spite of the fact that I am the concerned person's wife. The company should keep some provision for the same. Moreover the person at the store did not even consult any of his superior nor did he ask me to talk to any of his superior. On top of that, he gave wrong information that the micro sim can be delivered to the desired address ( Please note that my residential address is 45 km away from the store) without any shipping charges. Later on, the same day I had ordered for the same by dialing customer care at 121 & I was told that I would get the sim within 2 days with an applicable shipping charge. But we have not received the micro SIM yet. The most annoying part is that these Airtel guys do not know anything and most of the time provide wrong information. My only request to Airtel is that issuing a sim card for an already existing postpaid connection to the wife of the authorized person will not lead to any security threat when the person is producing all the required documents with a valid ID proof. This has caused a lot of inconvenience to us & moreover, the Airtel guy misguided & told that there was no extra charge for shipping. It seems Airtel people always fool the innocent customers. I will surely discourage everyone I know from subscribing any kind of Airtel connection. - Manjira Saha

My airtel box was DvD+ssd = loading error from 5 days then its stop working suddenly i hav try to call many time from registered number no response ...what the hell why they r promissing to give best services.on my reference more than 6 to 8 family n friends has purchase airtel box ..

For the last 2 months i am receiving same message for 2 times from airtel digital TV. I complainted several time sto customer care. Few point I would like to point here- 1-customer care is saying that they will call back with in 24hrs. but there is no response. 2-they are proving after asking for the complaint no but when i check with next customer care guy there are saying there is no such complaint no exists. airtel such a big organization is not all good at customer service. onething they need to take care that unless and until they stop the unethical activities for making money and no improvement in service then definately people will opt for other vendors.

This complaint is being made out of sheer disgust because of total non-responsive and casual attitude of Airtel Digital TV customer care(tel:121500).Complaint was first made on 12th Oct. HD recorder would hang .TV was interrupted and recording was not working.The recorder was changed after 2 days but it developed same trouble after one day. Recorder was again changed on 26th Oct.but developed problem next day.Since that day complaint has been lodged many times. Ref complaint IDs33462616, 33916810, 34144150. Last complaint ID is34244507 of 29thOct. Everytime I call customer care asks me to confirm my address and Pincode though this info is all available with them.I have made atleast 20 calls each lasting 10-22 minutes.After getting fed up, on 01st Nov.I insisted on speaking to a senior manager. My call was diverted to senior desk.My whole story was repeated to Senior Managers Shalini, Himanshu, Abhishek and some more.They all assure that problem will be resolved 'next' day.These are all lies so that they can get rid of me and my call. They are all culprits in this harassment.They all promise to call me back. Never once have I received call nor has the vendor ever called me as is expected of them. The vendor is totally non-committal and has been telling me that repaired recorders are all bad. Incidentally, Rs.750 have been debited to my account even though the recorder has not been replaced Today again I spoke to Senior Manager Shiv Mohan but there is no further response. I am deprived of TV viewing for a month and not liable to pay TV charges for this period. I demand most urgent action to replace the faulty recorder and action against erring and irresponsible senior managers Brig(Retd)( Amarjit Singh.

I PURCHAGE A AIRTELDTH IDNO-[protected] ON DATE[protected] AND ON DATE[protected] I SAY THAT MY REAMOT OF TV AND SETUPBOX NOT MATCH BUT THEY SWAP MY SETUPBOX AND[protected] THEY TEL ME THAT COMPANY GIVE TO YOU A THREEYEARS OLD SETUPBOX AND REPLAC NEW WHY I ACCEPT OLD SETUPBOX THEY NOT SLOVE MY PROBLAM AND ITEAMPERING MY MIEND my phon no-[protected] IF IACCENT FOR MY LIFE THAT REASPONSBLE FOR AERTELDTH COM, PANY

I, Mr Mohammed Akram Shaikh, was an Airtel Datcard customer bearing the Airtel no [protected] who bought this number from Airtel in May. Since I have bought this number, I have never been able to access net from my residence in Ghatkopar-west.Since I have been lodging complaints in the customer care, none of the official ever tried to solve my problem and I have been getting continuous bills even after repeated complaints.No suddenly I have started getting threatening calls from Some Advocate Siraj Choudhary (his number-[protected]) from some Delhi session court with regards to the pending bills.One thing I have been very clear that the Airtel does not have proper service in all the areas.They have a pathetic service and no heed at all towards the customer complaints.One thing they do very well sending the bills on time and regular and rigorous follow-up to the customers with regards to bill payment.I had also forwarded my request for cancellation of my number as I have never been able to access the internet through the datacard.Infact I have never used it since ever after i was confirmed that I would never get a connection .I think this is an unjust action taken against any customer and threatening dadagiri, they are doing towards people.Please tell me why should I pay when I have already paid the dongle charges and an amount approximate of Rs 800 or above to them while taking the datacard. I would seek a legal assistance to take these people to task and save the hard earned money of the peole from draining into the mouth of such service companies who earn in crores from customers by way of charging extra services without even intimating customers.

I was using an Airtel fixed line number for broadband connection. When I shifted to a new place, I closed that connection. But the problem is that even though I requested for a connection closure before the next billing cycle they did not initiate the process right away. In place of closing the connection, they kept calling me daily for next 10 days or so. The objective of the calls were to convince me to not close that connection. They kept asking me for the reason why I was closing that connection. When I told that I was closing the connection because I am moving to a new place, they asked me to move the connection to new place. When I told that the new place already has an internet connection and that too an Airtel connection, they tried to persuade me to transfer the connection to some friend. I again explained that my friends are already having internet connections and they will not be interested in a landline phone. But they kept insisting to transfer it. This was okay if they asked these questions once. But despite I explained it to them again and again they asked same set of questions every time. In the end, after more than 10 days since I requested for connection closure, they started the procedure. But by then the next billing cycle had started. Now they started asking me to pay the bill for last month. I told that I had not used it in that month and it was not my fault that last billing cycle started before closing the connection. But again they did not listen. This time also I got around 5-6 calls regarding my outstanding bill. Now they are threatening to take legal actions for the recovery of bill.

we got call on 07/11/13, time-10:40 am from mobile no.[protected]. they said that we have discount of Rs 2160 in our a/c and after recharging by Rs 299 in half an hour .we will get free service for 1 year. So we do the same .My a/c no. is [protected].But when we contact to customer care . told us that we have only Rs 299 balance in our a/c ...they said that this call was from company. I want my discount otherwise i will complaint in consumer court.

This is how the great Airtel's 'manage services' page looks like all the time: TServer Error Access Manager WebSEAL could not complete your request due to an unexpected error. Diagnostic Information Method: POST URL: /prepaidaccount/PSC_Web/RechargeL5DViewAction.action Error Code: 0x38cf04d3 Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server. Solution Provide your System Administrator with the above information to assist in troubleshooting the problem. [BACK BUTTON]his is how the great Airtel 'manage services' page look like all the time:

Airtel is the one of the worst service in india. even though u asked them to close the account they will try extend the dates. they will ask us to pay extra amount. this is one of the way in which people are cheated by airtel. my connection is not closed and telling final settlement will be generated on[protected] Please see below conversations between me and Airtel Representative in last month From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: Monday, October 7, 2013 2:16 PM To: V, Rajeshvarma Subject: Re:[protected] [|BAL|Qrc207101312105521166940|] Namaste, You wrote in on[protected], with an inquiry regarding cancellation status of your airtel fixedline number [protected]. We have already registered your request towards cancellation of connection. Your Reference number is 39420034. Our team will contact you by 07 days from the request registered date[protected]. Further, we would like to inform you that our team tried to contact you on mobile number [protected] but were unable to establish contact with you. Also, please provide an alternate number on which we can contact you and try to resolve your request. Thank you so much for choosing to continue with airtel. We welcome your feedback. Warm Regards, Sruthi A Customer Care bharti airtel limited.