Airtel Complaints & Reviews

Hi All, My mobile number is [protected] and I have several time sent mail for change my bill plan. And also from last two months my bill amount is high i.e in September (Rs. 1254) and in October (Rs. 1458). No one is entertaining my request and at last if possible please close this account. Thanks & Regards, Vipin Shrivastava #[protected]

I was using [protected] sim in dongle on 08 Oct 13 from around[protected] hrs after that I checked my balance it was only Rs 2.35 only where as it was 96+.When enquired to exec. Mr Shyam he talks rudely and ignored. He told that your amt is deducted in SMS send by you. Where as I did not send any SMS. Kindly look into it and help me in getting my balance back
Thank you

I have a airtel mobile postpaid connection. Recently, I shifted to a new place and I want to update the new address. My New Address is: M Neehar, F2, sarvem Flats, Plot #4&5, R.E. Nagar Extension, Thoraipakkam, Chennai-96. Please do the needful. Thanks in advance

Sir/Mam

This is SAMARJIT SINGH CUSTOMER ID-[protected](AIRTEL DTH CUSTOMER ID), RECARGED MY DTH ON 5Th OCTOBER 2013, THROUGH THE INTERNATE BANKING OF AXIS BANK, BUT I DID NOT GET THE AMOUNT IN MY DTH ACCOUNT, ALSO I HAVE LODGED COMPLAIN SO MANY TIME BUT THE CUSTOMER EXICUTIVE DID NOT TAKE ANY RESPONSE SERIOUSLY, AND ALMOST ALL TIME ASKING FOR PROBLEM, GIVING THE COMPLAIN NUMBER BUT NEXT DAY THEY FAILS TO SOLVE THE ISSUE, ALSO WHEN I WANT TO TALK ABOUT MY PROBLEM, THEY KEEP ON THE HOLD MY CALL FOR LONG LONG TIME, KINDLY RESOLVE THIS PROBLEM AS SOON.

REGARDS
SAMARJIT SINGH
MOB-[protected]

Namaste,

i have this 15gb plan of airtel broadband connection [protected]. which is almost a month old now i am very happy with the service of airtel here until i discover a fault in the modem one day when the technical person for airtel AMIT NANDY-[protected] arrived he said you have to request for a change of modem which will be done by us by lodging again another complaint requesting change in modem BINATONE 850W purchased from airtel 30 days back. now after the regular complains i was made aware that modem is at fault due to lightning, where am i to play a role there modem was working fine after the lightning and got disturbed late evening..

kindly look into the matter seriously because being a platinum customer with airtel i run a cug with you and couple of 4g wifi connections as well.. this is about a customer trust in your company..
kindly get back connection back to working, .. because it has already been 7 days without internet if it is not possible kindly surrender my connection because i am not here to pay for a thing for which i have paid a month back itself..
would request to you to let me know the future course of action.
as soon as possible

best regards
rishabh kothari
[protected]

I have started Internet access so in reply of it I got message that you are able to use 200 MB in first bill cycle. I used internet up to 3 days after it received message of bill and bill amount was around Rs. 1000 then I closed that plan immediately. Please consider my complain and reduce bill amount by Rs. 1000 (internet access only). I will close my Airtel connection if you will not reduce my bill amount.

Dear Sir/Madam, After I have not got any valid response from Airtel with several emails and No higher authority emails to complaint I am raising a complaint here hoping my concern will be resolved. On August 14th I converted to Prepaid service from Postpaid service. During my Postpaid service I had deposited Rs 3000 as an advance amount for International Roaming. On 11th August when requested for conversion to prepaid customer care representative confirmed me that the advance amount which was paid towards International service will be refunded with Cheque and will be delivered to my residence address within 45 days and I had also submitted all required supporting documents but it is now close to 60 days more the date of process still I have not recieved the cheque. As currently outside India contacted Airtel via mails but each time getting different responses. My complaint is why the process is being delayed so long and why the correct process is not being followed and in case for some reason if the process is being delayed or changed why it is not being informed via SMS/email or by calls? whereas if it is something pending from our side we get so Many calls/SMS/emails as a remainder. I have attached the 3 different responses from Airtel I don't know which response to believe and go further.

Sir, I am kadir maner, from pune.in search I asked for deactivation( film news ) subbollywoodnews and photoshoots services. The answer is send message through no 56505.as they advised I sent many sms on same no.to deactivation of my bollywoodnews and photoshoot services.they riplying as can't send your message.so far they are charging me rs.8/- per day.and stating that you have renewed both services and we charged rs. 5/- and rs.3/- for the daily providing services.actually I never asked to company for renew the said services.so this is injustice for me.please look into the matter, as they will stop to charge me. Though whenever I sent sms on abou said no.and they replying that you have not send any option, when my copmplaint is for deactivation for both the services, whether they are not skilled or am i a mad person.

Hi, My mobile number is [protected], I am an old user of Airtel, used their 3G blackberry services, but port-out to Reliance last year. Now port-in back to Airtel after being offered Solitaire 1599 plan which was very much same as Unlimited 1499 plan i was using in reliance. I was told that Solitaire 1599 plan provides 10, 000minutes Local+STD including LL minutes + national roaming incoming + outgoing minutes Free and 8GB 3G speed across India. This was told to me over my email ID. But still i double checked with 121 executive, sales executive and airtel website. Now when i have received my bill today, i have been charged for calling Landline (fixed line number) and apart from this when i inquired from 121 executive they are saying that i will also not get free incoming & outgoing in national roaming. It was so surprising when i asked 121 executive to tell me the link of airtel website where these details are written then he said they have internal link and i can't view this. I am feeling cheated by Airtel because when i was using reliance then they offered me this plan and i got it confirmed from airtel everywhere and now they are charging me in other way. Now since i have port-in from reliance i can't port-out for 90days so i have to suffer it. I never though that airtel will do such kind of miss commitment and cheating. I also wrote an email to them on [protected]@in.airtel.com on same issue but no body replied from there. I also subscribed to their hello tunes service on my name tune and subscribed for 1year service but when i asked 121 executive to remove airtel advertisement which play before hello tune he said it will be done in 4hrs but nothing happened. I have no issue in paying airtel for what i am using but i atleast expect some quality services. I didn't make any pending dues from my side to airtel in the past when i port-out to reliance and even when i was using their broadband service from 2004 to 2008 and i am not aware but i myself went to their regional office to return their modem and other accessories but till date i even didn't received my security deposit back but i didn't complain for that but today was the height. Requesting Consumercomplaints.in to please provide some solution here.

Hi, I had given disconnection notice on 24th April for my no.[protected]consumer no.[protected]. The billing cycle was supposed to end 9th May. I had vacated the property by that time. However Airtel didnt disconnect and asked me to pay one month extra rent which I denied. Today, I got a call from Delhi that they have filed a case against me at the Delhi Court for not paying the bill and asked me to attend the court. I am not even sure whether the case has been filed or Airtel has left their people to threaten the customers. What should I do now? Regards Dr. Raju [protected]

The Airtel representatives in Hyderabad, Kukatpally, are selling VisionTek USB Data Card in an Airtel box. These guys are betraying the people by telling them that it will be unlocked automatically after 3 months. But when we call them after 3 months, they abuse the customers by threatening them. They would pick up the call when we call them, but they would tell the customers that they are really busy and in a meeting and call them later. These guys are making people fools. They are selling VisionTek USB data cards for about Rs. 1500/-. I think this is done separaltely by these representatives itself but not sure who are behind this scam. I' am the victim. I took the data card from them 3 months ago. I called them after 3 months many many times. All the times, they would bluff me with some stuff on the phone. I suffered a lot with these people. I wasted lot of time by going to Kukatpally to check for unlocking and in return they threatened me by shouting at me. I' am totally frustrated with these guys, but still my data card is not unlocked. They said that they would come to my office and complain. I' am asking them to please come to my office. I donno these guys are betraying people and threatening customers in return. They are doing mistakes and started complaining on customers. What kind of justice is this? I request Airtel, the company to check upon these people because I' am not sure if even Airtel, the company is aware of these kind of activities being undertaken in Kukatpally by these representatives. Regards, Airtel Customer.

I have been using the Airtel broadband connection in Bangalore since May 2012. In the month of March, 2013 I shifted my house to a different locality and called the Airtel customer care to transfer the Airtel Broadband connection to my new home. The executive told me that they will do the feasibility check at my new home and move the connection. However, after two days they informed me that there is no port available for new connection at my new location. So I told them to disconnect the service. After this I went out of station and when I came back they still kept on sending me bills. This continued for two months. And once again I called their customer care and told them that I had already put in the request for cancellation two months back. And this time they disconnected it but asked me to pay for the two months. I told them that I have not been using the connection since the first time I asked them to disconnect the service. I told them to check the broadband usage and they agreed that there is no usage during the last two months. Come June-August 2013, I started getting several calls again for the payment of two months i.e Rs ~2733.81 Once again I had to explained them my case from day one and finally after writing several emails to [protected]@in.airtel.in I got an email from Ujjal Bora, airtel presence (airtel customer service team) asking me to pay Rs. 557.47. I choose not to pay as I had never use their connection and this is confirmed by Airtel customer service by checking my usage during the disputed period. Now, today 5th Oct 2013 I got a call from a lady name Tripthi claiming to be a lawyer from Delhi and asking me to pay the money instantly or she will go ahead and issue a summon. Even after my consistently asking why Delhi court and not in Bangalore court as my connection was in Bangalore she refused to answer me. I ask the case number and details regarding the case she again didn’t provide me any specifics. She even refuse to send me SMS related to case saying she is not authorize to send SMS! All she kept saying is pay the money or you will be ask to appear before Delhi court. Just to verify if she is what she is claiming to be I asked where I need to pay the amount she within 2 minutes gave me all the Airtel Store addresses in Bangalore and kept on calling me every 30 minutes to check on the payment. She also insisted to use my credit or debit card for the payment and not to pay in cash. I have till now not paid the amount as I believe this is just fake caller from Airtel or their vendor to extort money from their customer. I explored online for similar issue and found lot of people getting such calls from Airtel claiming to be lawyer from Delhi Court. One such instance is here http://annkur.com/2012/05/audio-the-police-officer-on-behalf-of-airtel-fir-threa...⇄ Here this person even recorded the conversation with so called lawyer and police officer. I just want to be inform people to be careful of Airtel before availing their service. Please do share this with your friends and family. I am surely going to share this on people on facebook, twitter and other social media.

Please note my airtel Number : [protected], Account Number : [protected] has been initially activated from month of Dec-12 with monthly package of Rs 99. Now, my monthly package has been changed to Rs.789 for month of May and to Rs.999 for June month. Please note that I have never asked for any such changes and both changed has been done without any prior information or acknowledgement. These changes have been made without my consent. Even after doing several follow up with customer care executives, none of them have been able to solve my problem.I have clearly asked for to generate fresh bill with Rs.99 monthly package several times, which airtel has failed to provide me with till date. i'm just fed up with your service. once airtel called me and said that he will check upon this and resolve my prob that time i thought that you must be take some action on this. but alas no use. after 6-7 one airtel executive called me and said that my monthly rental has been increased in apl 30th. i denied upon that i have never received any call for this, how can i choose for my 999 monthly rental for my 200-300 rs uses.may be it could be mistaken from your side, it could be possible some of the employee type 999 instead of 99 and becomes a big issue. Airtel company can check on this and resolve it very easily. airtel executive lying to me. i said him to send me that record ( may be call record which i have made for requesting plan or msg request no.) on this he said that i have to go to police and make a fir on this, he is not gonna take any action. airtel is issuing me another bill after so many complaints even they are not giving me any complaint no. also. i can never followup for my last complaint because of this. all the time i have to raise a new complaint and funny things is that after listening my complaint they put me for hold and disconnect it after 10 min. once i asked to costumer care to tell me request no.if any request for plan change. but he said there is no data for plan change request. it shows very clearly that i have never request for plan change. what type of service airtel company giving to its consumer. instead of resolving problem they are saying to go with legal action. . I also request you to please accept my disconnection request with this as airtel has given me much of mental agony and harassment which I don't want in my day to day life anymore. I'm totally frustrated with airtel, after so many follow-ups airtel's executive called and fixed the date and time for today (7th oct- 11am) so that my mother can listen the call recording... when my mother reached there nobody entertain her for 20 min. after 30 min manager ajay pal singh told his executive sahil to play the recording. Mr. Ajay went from office after this. my sahil mother waited there for 2 hours more but Mr. sahil said he couldn't play the recording as outlet's speaker is not working... my mother had to come back. my question is what's that mean to call and ask to come if they cant play the recording. why they let waited my mom for 2 hour if speakers was not working, they could clearly said it before that you can go back to home. nobody is ready to talk pleasantly they are behaving so rude. now airtel is giving as mental and physical pressure.

I have been using this service from around 7 years or more... I have always faced problems with their customer support since the start... This time it was the worst experience wherein i was told that they would raise a request and disable my blackberry plan and i wouldn't be charged for it... i called them thrice because once the executive cut my phone and the other time there was so much noise of people talking and shouting around the other... the third time the lady transferred me to the Senior Manager being a "Manager" he refused help and asked me to go to the gallery !
When i activated my 3G i had asked them to disable my blackberry plan, then i called thrice when i couldn't send an SMS to their number, still my balance was deducted for a month...

Its isn't about money anymore, its now about virtue. Because the Senior Manager apparently told me that i had called earlier but never mentioned about deactivating my services. Its like telling me i call Airtel Customer Service just for fun or maybe i have no other work then talking to people who don't understand a simple fact that i would not want 2 plans activated on my phone and pay 400 rs extra just for nothing. I clearly mentioned i got a new iPhone and i am no more a blackberry user, please deactivate my plan as i don't get a reply with "UNBIS"

Still the next morning my balance gets deducted, Highly frustrated with the product i posted on their Facebook wall and i was told i will be contacted and i was, but after Saturday i haven't heard from them too.

I really don't care about the money anymore but i would love it if they behave like "Customer Services Representatives" and not put the service provider so low in front of their consumers.

Plus when you are complaining, you can never sound polite but when you are explaining you should take good care about the words you use, and they need to know this fact.

Airtel has a habit of blocking my website (http://www.husainkhambaty.com - 182.50.135.128) now and again. I am not sure if they do this purposely or they have some automated process to clear the DNS servers or update Firewall rules. My website is hosted on GoDaddy. The first time I raised this issue with Airtel was in 2011 (complaint number : 1401418). They thought that I was some non-technical guy and asked me to run some tests and told me its GoDaddy's fault. I had already verified by accessing my website from Reliance, BSNL and Vodafone and the site was up and running. A few technicians also visited my place. I have 1 Windows PC, 2 Linux PCs and they couldn't access the site on either of them and stated that its because of Linux that this is happening (apparently having no knowledge about Linux). Airtel didn't accept that it was an issue at their end and closed the case stating that its an issue at my end. Suddenly in a few hours I was able to access it. With a downtime of over 36 hours I was able to access my website. Since then I have faced this issue at multiple instances where I see my access being blocked and after a few hours or days it starts up again. On searching if someone else is facing a similar issue I found this site : http://support.godaddy.com/groups/domains-management-and-services/forum/topic/if...⇄ I would like to know if this is something being done at an organization level then I'm happy to exit Airtel and convince most of my user community to exit Airtel. I need Airtel to provide a technical answer to this issue and not just close the case and tell me its not an issue at their end. My troubles dont end there - To top this I just tried to raise a complaint on the Airtel site - and guess what - the CAPTCHA doesn't work. In simple words the piece of code put in to identify if this is a human submitting a complaint doesn't work and therefore the complaint cannot be submitted. Who do I complaint about the complaint system not working?! HA!

What is the point of having "Airtel Presence"? It was of no help in my case. They just called me up, I explained the issue again to them and that's it.. nothing happened.. no action at all... really useless and pathetic service... http://www.consumercomplaints.in/complaints/airtel-mnp-another-experience-of-pat...⇄

Being consistently Harassed By Bharti Airtel Limited
[protected][protected][protected]

Airtel fixedline/broadband connection ([protected])
[protected][protected][protected]

1st June, 2013: Received a call from Airtel with respect to my reference number 33486766 dated

31st May, 2013. I requested them to put my fixedline/broadband connection in safe custody for

one month. I informed the kind lady (who called to resolve my issue) that my dad was very

serious and that I was going to my home town to help him. She asked the duration I wanted to

put the connection in safe custody... I requested for one month and told that I would call if

any further extension needed. She promised that she would do the needful.

I returned from home town on July 5th, 2013 and found that the connections were working... I

was charged for the safe custody period. I received the bill... requested to cancel my

connection on 12th July, request number 35505176.

================================================================================...⇄
15-July-2013, Reference Number:[protected] received the confirmation from airtel that the

cancellation of fixedline services would be completed within 7 days. They barred my Phone line

and Internet connection on 21st July, 2013... They forced me to pay the pending amount of Rs.

926.48 (Transaction ID[protected] on Jul 24, 2013. They called, apologized and told that

whatever I had paid was already extra and they would refund me Rs 500/-. But, ironically, they

continued to bill me month after month and kept calling me for bill payment. Now, they have

started sending people at my residence for collecting money. I have lost my peace of mind.
================================================================================...⇄

Some of the reference numbers:

29-May-2013
33386192

31-May-2013
33486766

05-July-2013
35182458

12-July-2013
35505176

15-July-2013
35610524

17-July-2013
35718862

17-July-2013
35718944

21-July-2013
35930482

22-July-2013
35947612

24-July-2013
36044730

25-July-2013
36132136

01-Oct-2013
39280790

04-Oct-2013
39417972

==================================

Airtel harassed and cheated me earlier too. I am repenting my decision to choose airtel and

get harassed for the second time. I am being harassed persistently... What should I do this

time?


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November 2012 - January 2013 - Airtel harassed and cheated me earlier too
===========================================================

I bought a 3g datacard (postpaid connection [protected]) from Airtel in my office campus. I

used to stay at Vignan Nagar, Bangalore-560075. They promised a speed o[censored]pto 7.2 mbps in my

area.

Once I got 3g connection, I found that Airtel did not have 3g signals in my area which they

promised before giving the postpaid connection. IT NEVER WORKED AND I REMEMBER IT WELL THAT I

COULD NEVER EVER FINISH ANY OF MY TASK USING THAT DATA CARD... it used to connect and

disconnect... speed fluctuated from 0 kbps to 50 kbps consistently... Most of the time the

speed was 0.xx kbps. I kept calling 121... they kept assuring good service... their engineer

visited my place twice and collected the data and the zigzag graph... and agreed that they

don't have service in my area. All the usage were for testing the connectivity by me or their

Engineer OR irritating advertisement running in their dialer OR my failed attempt to complete

some important work only wasting my time, spoiling my mood and wasting my day.

When I called Airtel customer care, they said that in 3 months they would have 3g in my area.

I requested for safe custody of the connection, they said they didn't have any such option.

They insisted I should keep paying monthly rental for 3 months after which they will restore 3g

in my area. I requested to disconnect, they didn't listen for many days after which they

disconnected and started asking for payment. They gave me nothing but frustration and started

asking to pay for what they gave.

I kept on receiving calls from airtel every week by a new person and I kept repeating my

painful story to them that how I became a victim by airtel. Then, one fine morning, I received

an email from airtel - threatening me of legal action if I didn't pay a sum of Rs. 1234.08 by

17th Jan, 2013. One number was mentioned for clarification, I called on it... the kind lady

listened to me for half-an-hour and finally asked "so when are you making the payments?" I

requested for some higher authority number, she didn't share and told she would call after 30

min but never called.

I was forced to make the payments of Rs 1250... I didn't have enough time to go to the consumer

court...

Just found about the online service and hence writing to you...





Consequences:

Rs. 799.00 data card cost + unnecessary payment charged 1250.00 = 3G connection number [protected]

Unnecessary payment taken Rs 926.48 = fixedline/broadband number [protected]

I have lost my health, become depressed and planning to commit suicide due to the harassment.


Relief Needed:

(1) Rs. 1 Lakh from Airtel for wasting my year... and
(2) Airtel to take care of my family if I commit suicide because of this issue. [My father died last month... bit early because of airtel, I have my mother, wife and daughter as dependents.]

i had corporate connection at airtel.there was three no.i port all the number from corporate to pre paid but one of my number has not been activate since last month.i rush to many time to your lelationship centre, at r.k road ludhiana.but could not get any result.i had been submited my all dacument.please start my number immidatily

I am a very very disgruntled customer of yours who has been using airtel since 2008. I currently have 2 broadband, 9 mobile connections and about to sign up another broadband account with you. I am so ticked with your bloody useless, unprofessional, uneducated staff that I feel like withdrawing all my services from your company. If I knew your staff to be such I would have applied a connection with MTNL cause your service is no better than them. I had applied for a new connection on the 29th of Sept (7 days back). At the time of registration I was told by your customer executive that my connection would be installed within 3 days. For this executives curtous nature I rated her 5 in the feedback system and trusted the new dsl 8 mbps connection would be fixed within given time. Then 4 days later on Wednesday Mr Shankar (from your Mayur Vihar office whose number is [protected]) appeared and took rent agreements first/last pages and all necessary documents which he told were required and again falsely promising and misguiding us that the connection would be installed in 1 day. 2 Days later on Friday when I tried to inquire about the connection on your 1800 sales number I was told that there was no profile registered under my phone numbers ([protected] & 9810182***) to which I got very annoyed and spoke to your team leader Ms Jyoti in the call centre. She asked for a CEF number but I couldnt give that number cause I didnt have the registration form in front of me. 30 mins later Mr Shankar reappeared asking for 1 more page from the rent agreement cause the application had been rejected. I shouted on Mr Shankar too which he reacted and promised that the connection would be installed today itself or latest by 11 am on Saturday. ANother false promise I agreed to. Today on saturday at 12pm your installation team turned up after 2 calls to Mr Shankar. Part of this team was linesmen Mr Sumit (no [protected]) who did all the wiring and at the time of leaving that the connection would be active in 1 hour. After 3 hours at when I called up Mr Sumit, he said his colleague was on lunch and would be active in 30 mins. After this call Mr Sumit blocked my number on his mobile phone. At 4.30 I got a call from your executive saying that the field survey was still pending and might take 4 more hours. When I tried to explain my frustration this gentleman hung up the phone on me. What a service. At 7 pm when I called up Mr Sumit from a different number he answered the phone. He also admitted that he had blocked my number cause he was busy with other work. He apologised for blocking the number and he gave me his bosses number Mr Pintu ([protected]) whose number is switched off. At 8 pm I spoke with Mr Sanjay Kaurav on your 1800 number who still claimed my profile didnt show on the system, so he insisted that I write to this forum where my query if no one is listening. So here I am writing this complaint out of frustration and hoping some educated Senior Executive would read this and take action. REGARDS Samant [protected]

I had to travel abroad and so switched my/wife's number from postpaid to prepaid such that I can recharge when I want but receive SMS all the time. But they screwed up my wife's number and it never got activated. I had to pay 2-3 times some balance amount that they were referring for no purpose. Would they even make the switch if I had not settled the outstanding postpaid amount?

Luckily my number was activated and was functional until a couple of days back it stopped working. I don't get any SMS now or able to make calls. They have deactivated my number, not sure why. All over this, I have been spending money from abroad and calling the customer care . These have no idea of how to assist. I am telling them I am not in India but they tell me I have to go the Airtel showroom to submit request or whatever. I was told that the number was inactive for 90 days and so was deactivated. But the mobile has been active all the time receiving SMS.

The problem I have now is my family member is being operated for bypass heart surgery, and I need to send money. That requires OTP code as SMS from the bank. Now I cannot receive SMS. I begged those customer care about this. But they want me to come to the Airtel show room to sort this out. While my family is struggling there in India to raise money, which is in lakhs. I would want Airtel to compensate for the mental agony that we have been through.

Even if the service has to be deactivated, Airtel should send email or call me, confirming if number is still active with me or not.

Hope some organization governing this takes some action against Airtel. As of this writing, I have not yet been able to transfer the money.