Airtel Complaints & Reviews

I would like to take strong exception to the way Airtel India treats its mobile subscribers who visit its website for different services. To begin with, the site takes a long, long time to open. And once it opens, for each service there is another long wait. Sometimes, the pages don't open at all, wasting our valuable time. For instance, if one visits the 'My Airtel' page and click on any of the services under 'Manage Services', you virtually go mad. Nine out of ten times, you get ridiculous responses such as: 'The page is unavailable', 'service exception...' or some other nonsense in red letters. And when you finally get through to some service such as 'Last 5 transactions', what you get is two or three-day old entries. I wonder what their so-called Customer Care Department does the whole day. What Airtel must understand is there are dozens of other operators in the country and their subscribers can easily choose any one of them.

hi,


I have ordered for a dongle in airtel site on 8/10/13. Next day I got call from providers telling they are from airtel and lady named "Shilpa" with no. [protected] told they will deliver dongle on Thursday before 7. I have waited and around 7 i called back she asked for applogys and told I will get on Friday before 1. Somehow I got it on around 2.30. I got dongle and as per my plan 3g postpaid rep. gave sim. Shilpa called again and told Saturday I will get verification and get activated in evening. Saturday one guy came to home around noon and did verification. After that I am calling shilpa for the 10 digit no she is not picking call. next three days her phone was off. On Tuesday i called her not picking. Entire day I called her and some how she picked call and told will give 10 digit no. but no luck. No more response. Wednesday I called her again not picked. But after a long she messaged with 10 digit no([protected]). I called airtel custm care for activating. They told details not yet submitted. I called back she never picks. I called touch Point service no [protected] and one lady Radha was told she is from admin section . She will get back. She told that sim was blocked and she made request to head and 100% it will get activated before 8clock. Is it good to provide a customer with blocked sim and not supporting or even answering the call. No luck that day also not activated. Today I called her she is telling within 3clock it will get activated. But no luck. Airtel customer care telling same reason to submit data and get back with touch point services.

I am asking to get refund. Radha is telling she dont know the reason why it is like this.If other sim if provided all verification process has to be done again. Why to get into trouble with them again. so told to refund. Radha told she will send people to tomorrow



Touch point customer support service is too bad and horrible. They are very apt to get money and after that no support. I have wasted my 4 days wasting calling them, Please take necessary action so that no body should not get in to this trouble further. I am not sure they will refund me back. It is so horrible to waste time like this. They should have at-least respond back with updates no??

MY PRE PAID CONNECTION NO [protected].THE AMOUNT HAS BEEN DEBITED TO MY ACCOUNT FOR RECHARGE ON THE ABOVE MENCTION DATE.BUT RECHARGE HAS NOT BEEN DONE NOR MY AMOUNT HAS NOT REFUNDED PLEASE DO NEEDFUL WITH OUT FURTHER DELAY V.CH.KESAVA RAO NO T REFUNDED PLEASE ATTEND WITH OUT FURTHER DELAY

This is in regard to My postpaid Number: [protected] I was in the Plan CUG 298 which offered me 400 MB free data per month. Last month I received a bill of amount 2271.09/- Dated 21-Sep-2013 . After calling the customer care for several times regarding the clarification of the Bill regarding the Data, as there was no response, I told that I will not pay the bill till Airtel gives me the explanation. What happened actually was one day I sent a mail with 15 mb attachments. But as Airtel has capped the size at 10 MB I could not send the mail and more over Data has been consumed over the entire night and nearly 700 MB was consumed for one mail. Now they are saying that they could not waiver the Amount. Why should I pay 1800/- for one mail and that is because of Airtel's Mistake. I tried to explain the situation every time I call and they just don't care. As I moved to another location I disconnected the Number. So I also gave a alternate number but they did not even call on that and sent a mail saying as they could not reach me (Obviously because Airtel disconnected the number) they will proceed legally. Even after all this I called the Customer care giving my alternate number again but again to listen to all sorrys but no help. Please help me resolve this issue. Also they already have Rs.500/- as my Advance I gave before getting the connection. I am willing to pay 200 or 300 additional to the 500 advance I paid if needed.

I am currently using TATA DOCOMO my number is [protected] . On 6-october of this month I had submitted port in request for Airtel (Want to shift from Docomo to Airtel) .Period of 7 days has already been passed but yet I have not received any details regarding my porting by Airtel . I am now fed up reaching to Airtel's Customer Care, giving no response TW534735 this is my unique porting code . I request Airtel to please provide an update as early as possible since 10 days have already been passed. Thank You ShivamKrishn Agrawal +91 [protected]

I have called to customer care due to wrong double debit of balance in my account. But they said its not wrong debit. Its not acceptable & also they said it is for song selection charge. Don't why they are taking monthly even it only renewed after 90 days. They have given Nodal CC number [[protected]] & informed me to contact that number. But the call is not connecting with that number. Please get me solution here. SR#[protected] My Number: [protected]

I want jiv rangla (jogava) song for my hello tune, this song is not available on airtel mobile. I Requested to customer care executive but there is no result from them. And they are not interested to help us. So plz try to solve my problem

dear sir/madam, our broadband was not working for the last 3 months inspite of reapeated complaints. the problem was rectified only on 4th october 2013. even the last bill that we paid was on your assurance that you will get the refund in the next bill. as per your assurance we want refund waiver for the non functional period . thanks for purple petals k shruti phone no.[protected]

I have asked Airtel to cut my broadband line since the month of may, they've send me a reference no for disconnecting my line, however nothin has been done so far. On top of that i've been getting msg and my bill is increasing every month. i was out of station, so wen i came back, to avoid the inconveinience i paid that outstanding amt. I got the settlement paper and was told that i was never to be disturb again . I kept getting calls and my bill is increasing. i again mail them to disconnect my line and i got another reference no and was told that line would be disconnected within 7 days . Again nothing has been done so far . Ive attached the settlement paper below.

My previous network is BSNL([protected]) is disconnected. Then also Airtel network not activated, Just getting Invalid Sim. No signel too. So I contacted Customer Service Provider, They simply said try other mobile. I tried that too. But no use, .

I have purchased the Airtel SD connection somewhere mid of 2009 & my Cust ID is [protected]. The set top box worked fine till Nov 2012 & thereafter the picture quality started deteriorating. Initially we thought that there could be some problem with the disc adjustment but when the technical person came on lodging the complaint, we came to know that the problem is with the set top box. We asked him the options available, he told that there is only option available which is nothing but to replace the set top box with the refurbished (old repaired) set top box with a cost of Rs. 350/- plus visit charges Rs. 125/- with warranty of 6 months & there is no option to buy a new set to box instead. Further the company does not provide any receipt for any charges paid to them, which to my knowledge, is not allowed in India. I had no choice but to agree with the only option available, unless I decide to change the service provider & get it replaced in Feb 2013. After two months the same problem recurred, logged another complaint, got the set top box replaced with another refurbished (old repaired) with a visit charges of Rs. 125/- paid. This too created problem within two months than again get replaced with the charges paid Rs. 125/-. Now again this setbox started creating problem, but since now the 6 months are over I have to pay another Rs. 350/- plus Rs. 125/-. This time I logged a complaint & told the whole story to the customer care officer. Initially he refused to have anything in there record regarding any such complaint logged by me in the past, in there system. When I told him that I will go to a consumer forum if this is not addressed appropriately, than he connected to some senior officer. Now the story changed & the senior officer accepts that, yes I have logged only one complaint in Feb 2013 & there after they cannot see any complaints logged by me & according to them I was telling lie. The Airtel company is cheating to the common people by deliberately using the inferior parts for repairing so that their other income keeps growing. Two things to support my statement is that first they do not ready to sell a new set top box when the existing is troubling & second they never provide any receipt when it gets changed / repaired, so that no record will be created. I strongly recommend to the consumer to change the service provider immediately whenever they first face this kind of problem. I have read couple of reviews on other sites where the consumer are facing similar problems. Which means that this is a common practice adopted by the company & they are aware of it. I request the Airtel DTH company to reimburse my hard earned money & provide me a compensation of Rs. 2000/- for the unfair dealing & harrassment.

Hello, this is kyatham premalatha my mobile no.[protected] was transferred from pre-paid to post paid to a plan of monthly 199 but to surprise when viewed my plan details at your store it was 299 plan and again i given my application for 199 plan today i.e15/10/13, and i kindly request you modify my bills sept. & oct and you can also verify my call data. waiting for your early action in this regard - premalatha

I applied for MNP and was offered call rate of 2 paise per 3 seconds. However later found out that am paying 1.6 paise per second and even 4 paise per seconds sometimes. call rates vary and have no idea on what basis. Mobile No [protected].

Dear Sir/Maam, I was having a postpaid mobile connection of airtel with number [protected]. My credit Limit was 2400/- Now my bill remained unpaid for 4 month. After 4 months suddenly I came to know that the amount has reached 5690/- . I was under the impression that my bill amount will not cross 2400 as my credit limit was 2400/-. Generally the company discontinues service if after credit limit a person still utilises it. But then in my case suddenly I was thrown an amount of 5690 and Now I am threatened by them that they are sending me a legal notice Kindly guide me on this what can be done. Thanks, Lav Poddar

Hi, I had requested for cancellation of airtel broadband thrice. But each time they just say that connection will be terminated within 7 days but still the connection is active and bill gets generated every month. Here are the list of Ref no and its date on which the cancellation request was raised. Date Ref.No ======== ========= [protected] [protected] [protected] Still the connection is active and bill is being generated. Please do the needful. Below are the details of broadband connection Broad band number : [protected] Alternate number : [protected] User Id : [protected]_tn

Sir, I am kadir maner from pune.i want to stop bollywoodnews and photoshoots services from today only.here before I have sent sms many times for the deactivation of abou said services. They are not goiing to deacivate this service, and charging rs. 8/- per day.even I never asked them to renew this services.please look into the matter.my mob no.[protected].

My mobile no is [protected]. I recharge 28rs internet 3g pack 100mb through internet already i had available balance 82.75. after 5 min of browsing 3g pack completed and they deducted 82.75 rs from my main account.

I ask the customer care person ms.ramalakshmi she said you have use totally 140 mb.

100mb - 3g pack - 28rs

40 mb - extra 3g used - deducted Rs.82.75

See the above report. it was not first time for me. i think this 2nd or 3rd time. This is their business intelligence to deduct money. first time i ask the customer care person "Is there any way to use internet only after activating internet pack." he said " Sir we can provide that option you have to use properly ie) they deduct too much of amount 10kb 10 paise i think". why it is not possible? i know the ans because they can' get these much of extra money in a easy way. All the network providers are doing the same. Please consumercomplaints put a case and do the necessary action to releave from these kind of network activities.

Now i had tried 198 they are not taking my calls. PORT my number to 1900 was also not working. Please take the action it will help nearly 1 million peoples.

I don't know why Vodafone/Airtel doesn't take step for these fake callers.
My Father just received a missed call from from this no. [protected], and without analyzing the number, he dialed back the number, person sitting other side of call claimed to be a Vodafone customer representative, and said to my father that he has won a lottery of Rs. 25, 00, 000 for which he needs to recharge his number with Rs. 300 and deposit 16, 000 in some bank account.

My father didn't had any idea, if his call actually from vodafone or not. That person even asked from my father's bank & other details for which my father denied to share.

I don't know why these super rich companies sitting helpless and posting simple message on their web portal (which is used by very few people), why can they spend little money to alert users for these calls.

I don't know if some day, some one will pay the asked amount to those pakstanies and govt. will then start interrogating innocent people.

foolish pranks and foolish pakistanies.

Oh I forgot, these are same pakistanies who are continously making disturbance in our country and out so called govt. standing in queue to shake hands with them.

Rest We All Know Very Well.

Thank you.

This is regarding my mobile internet usage, i am using 299 corporate paln in that plan 1 GB data free. In my recent bill dated 06.10.2013 it was showing excess usage of 1 GB data ie approximately 230 mb data. so for that 230mb bill was charged approximately 2600 rupees as per plan 10p/10kb.after crossing the 1GB data i was not received any information cal from customer care. but i am not sure with this usage of that much data with mobile is possible, so in this regard i am requesting the airtel please check/revalidate my bill or convert that 230mb into any data plan.because only for 230 mb data 2600 is very painfull for me.

Respected Sir, I have Your airtel Mobile No-[protected]:- this is to brng to ur kind notice that I have been continuously facing network problem in my airtel mobile and for which I have already registered the complaint through your coustomer care 121 and for which they have diligently accepted . therefore I would like to request you to plz cater to this problem because of which I am facing many problems in my business . the network problem has been regularly interrupting in the smooth and efficient working in my establishment since last 2 months. once again I would humbly request you to please have a look to this and to waiver the entire amount of 2 months this problem had been continuously present in my airtel mobile.