[Resolved]  Airtel / Digital — a/c balance wrong

Address:

Chennai, Tamil Nadu

Product;Airtel/digital DTH
customer ID;[protected],R.sriram.
i've made internet payment on 12-07-12 for annual subscription of Rs.2506/ for south value sports package.
On 19-08-12 i mailed to customer care to disconnect & refund me the balance as i've plans to go abroad.
They replied stating that a/c balance is only Rs.53/- & they won't refund the paid amount.Either we've to use it/forger the balance.The such terms &conditions of refund are not there in their website & had it been there i would not ,ve opted to pay the full annual amount.Also the customer relationship form under payment sl.no.15(1) says on daily usage basis the paid amount will be deducted .further refund terms are not there in that form.despite mailing all these to them still they refuse to calculate it on daily usage/burn-up rate basis,norm of this industry,&say Rs.53/- is the balance. They 've all protection for their money in the relationship form but customers money &right are taken for granted & customer is taken for a ride.It is totally unfair trade practice.when we cancel train journey/bus journey ,we are refunded as per the rules but they don't deny refund.But airtel/digital follows a unfair
policy of living on the customers money.
Hence i request your office to make airetel/digital to maimtain a/c balance as per daily usage/burn-up rate basis.