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[Resolved]  Airtel Digital TV — Change of package

I have purchased the new connection on 25.07.09 which I purchased for Rs 2000 Mega package but when the package was on it come to known that economy package has been activated I requsted the customer care to change my package they said that you have to pay 150 more for that package I agreed & rechage with the same then again I called to customer care next day after recharge then they say that now the pakage is get increased to 2200 now you have to pay Rs 100 more for that then only you package will be activated I object that since 7 days is the grace period for the payment & package you can'nt inforce the new package rate on me & that too when I am continuously in touch with the customer care since last 3 days. Insted of that the person taking starts talking rudely saying that you are not understading & said I am posting the request for disconnection . I agreed & ask for the refund of money. He replied that none of your money will refunded & put down the phone .In conclusion its your luck if you got the good customer care attedent to talk with & also a person who can understand your problems & requirments exactly.
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

This is utterly precarious statement of commitment from Airtel. I am still facing the same issue with Airtel like Ajay and I would like to recommend the other not to buy Airtel TV. Airtel's service in Mobile and Landline is good. But in ditigal TV, they have failed miserably.

Thumbs down Airtel.

Regards
Shriram
[protected]
Reply
It was infromed that package can be changed from 26th and inform them upto 25.06.09. We are trying over telephone to contact the costomer executive on 24.06.09 but no body is lifting the telephone and continuous computerised meesage is singing over telephone.

Also arrange to change the package at any date of the month

Thanking You

Ajay Sharma
[protected]
Reply
i have purchase 5 mth subcription pac with stb but when i got connected i dont get as so much what i have expected..more what the hell is AIRTEL SIRVICE CONNECTION...
Reply
change pakege
Reply
changing my airtel digital tv package
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Airtel Digitel TV — change of package

i want to change my package to value sport(Rs. 176)..but there is no option in my package to change it..i sent a msg to 54325 too and lost 3 rupees but all in vain..my id is:- [protected]..kindly change my package to value sport...
Reply
HI,
my digitl tv id no:[protected], by the name of k.thimmarusu
now i want to change package from Rs.208/- to Rs.158/-
so, please i request you change the above package soon
from:
K.THIMMARUSU
KUKATPALLY
ALWYN COLONY
KAMALA PRASANNA NAGAR
HYDERABAD
[protected]
Reply
hi my airtel digitel tv id [protected] south super value but star vijay, discovery tamil and some channel is not working so pls help me
Reply
I have request from stared 01/07/2013 for reduced my package Economy Sports Standard to Value Cricket Standard (300/- to 250/-). I have have many times given request in writing but they said reduce package every time but not reduce any change and also change package. I have attached file when i have down load their side.
M) [protected]

It is very bed experiece with air tel DTH
Reply
pls, my airtel digitaltv change for pack Economy sports to value sports pack.
Customer ID [protected]
Customer name Mr Manglam kh
Customer mobile [protected]
Reply
Hi my airtel digitel Customer ID : [protected] change the plan South Value sports plus 1 M and month rent 175 only

Customer Name : Beemarajan
Reply
my id no [protected] please Add this package south value sports


Customer Name ;Sujit Mujinder
Reply
my id no [protected] please Add the package Economy Sports plus
please please help me

Sujit Mujinder
Reply
i want to change my airtel digital tv package from south value(200 p m) to south value sports(225 pm) customer care says its not possible even they have options. all are money eaters airtel is involved in this scam. we better complain to customer court. ID is [protected]
Reply
My id no [protected] please reduced the package Economy Sports plus
Reply
Change package Rs240 Airtel digital tv
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Change package Rs240 Airtel digital tv for my ID-[protected]
Reply
how can i change my package
Reply
how can i change my package
Reply
i want to change my package.so i checked for packages.and selected one there i have seen one message like send some code to 54325 after got below message
our representative will call you
but till now didnt get call.
Reply

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