Airtel Complaints & Reviews

DEAR SIR,

I HAVE PURCHASED A DTH CONNECTION OF AIRTEL DIGITAL TV ON 06.06.09 FOR MY RESIDENSE 61, VALLABH NAGAR, PIPLANI, B.H.E.L., KHAJURI KALAN, BHOPAL(M.P.) - 462021. I HAVE PURCHASED PACKAGE OF Rs.2600.00 FROM DTH GALLERY, M.P.NAGAR, BHOPAL(M.P.). DEALER HAS GIVEN ME A VOUCHER OF Rs.2000.00 SAYING THAT AFTER INSTALLATION YOU CAN RECHARGE THIS RS.2000.00 & THEY CAN RECHARGE BALANCE Rs.600.00 FROM THEIR END. AFTER INSALLATION, I HAVE RECHARGED Rs.2000.00 VOUCHERS BUT THYE SAME WAS NOT RECHARGED. AFTER COMPLAINING TO DEALER IT WAS RECHARGED AFTER 2 DAYS. DEALER HAS RECHARGED Rs.600.00(2 VOUCHERS OF Rs.300.00 EACH) FROM THEIR END BUT THE SAME WAS REVESED BY THE COMPANY ON 15.06.09. AFTER COMPLAINING TO THE COMPANIES TOLL-FREE NO.[protected] THEY HAVE GIVEN ME THE COMPAINT NO.774731. AFTER 2-3 DAYS THEY HAVE SENT ME THE MESSAGE THAT YOUR PROBLEM IS RESOLLVED BUT THE PROBLEM WAS AS IT IS. ON 15.06.09 THEY THE DISCONNECTED MY CONNECTION SAYING THAT YOUR BALANCE IS IN NEGETIVE. I HAVE COMPLAINT ONCE AGAIN ON 16.06.09 & THEN THEY HAVE GIVEN ME THE COMPLAINT NO.788459 SAYING THAT YOUR PROBLEM WILL BE SOLVED IN 24 HOURS. THEY HAVE GIVEN ME A MAIL ADDRESS SAYING THAT YOU CAN SCAN THE 2 VOUCHERS OF Rs.300.00 WHICH DEALER HAS RECHARGED FROM THEIR END & SEND TO MAIL ADDRESS ravikant.[protected]@airtel.in I HAVE SEND THE MAIL ALSO ON 23.06.09 BUT TILL DATE I HAVE NOT RECD ANY REPLY FROM THEIR END. KINDLY ADVICE & DO THE NEEDFUL.

As i am the customer of Airtel .. and i am using gprs service .. on 14feb 2009 i was not able to use my service even paying charges .. and on 24 feb 2009 too i paid for one month gprs charges i paid full money .. but no response came .. each time when i call to customer care they just make FOOL to me asking for another 24 hour .. i have called them nearly 50 + times .. but no action has been taken ... i want some very strict action should be taken against Airtel ...

thanking you

hi,

Mobile number [protected]
Name: Manish Verma

i am using airtel services from last one year...the last saturday i do my cell recharge with 502 easy with Trans id[protected] valid for one month for GPRS service..before this i am using on daily basis rs. 25 per day recharge.when i got the recharge of 502 ..due to wrong information provided by customer care my Monthly GPRS service will get de-activated. and from last six days they are not going to response me and now today on[protected] my customare call will be deactivated..now i cannot call to customer care...thay also barred my calls to customer care...

i hope this problem will get resolve asap

from airtel number [protected] some one talked very Abusely to my fiance in surat with the extrem bad thing that would heart the life badly so i am very tense about it so m requesting you to give me full
Detail of this number

We are using the mobile line no.[protected] for such a long time. We have shifted and we have given the change address request to the airtel. But getting change of address proof will get delayed for some time. Now, the airtel has barred my outgoing and incoming calls. we are very much annoyed this kind of service provided by airtel. In this regard i have mailed to the apellet officer/Nodal officer/Ombudsman, but no response from them. we have made so many calls to customer care also. some CC Executives are telling it can be activated and some cc executives are replying as it cannot be activated. Is it means if any of the customer changing the address/shifting they should not use airtel further?

Please take up the matter and do the needful.

I am a foreign national who lives in Rajat Vihar, Sector 62, NOIDA. I had contacted the nearest Airtel showroom for a broadband connection. So a guy named Akil came to my house and took 1500 rupees for connection fees and gave me the receipt, about 5 weeks ago. Since then I contacted him few times and he told me that since there is no available free connection from the existing router broadband could not be provided to me as for a single person a new router can not be placed. So either I will have to wait for a connection to free up or for more people from that area to request so as to put a new router. However, I opted for my money back and he told me that he will initiate the process and within two weeks I will get the cheque. Then after I called him after two weeks only to know that the thing is under process. Now in total more than 5 weeks have elapsed and I am still waiting for the cheque. Yesterday when I called him he gave me this number: [protected] and told me that his senior, a lady named Sujata will be at this number and she will be able to help me out. I have tried at least 10 times on this number but no one picks up. I guess I have no other way than to drag Mr. Akil and Airtel to consumer court to get my money back and for all the mental tension I have been through.

DEAR SIR,

WE HAVE BEEN RECEIVING SMS FROM 290603 FOR THE LAST 10DAYS. DAILY RS.3 HAS BEEN DEDUCTED BY AIRTEL FOR THESE UNSUBSCRIBED SMS. THIS IS ILLEGAL. PL. RESOLVE THIS & STOP THIS LOOT
THANKS,
K.M.KAMATH

Airtel has failed to provide me the complete credit with my top up and the respones from customer care was not satisfactry. please take the necessary action. Thank you

cell no.[protected]

Dear sir/mam,

this is Mrs Ayan Biswas(rupasree biswas).my husband is suddenly unable to make any ougoing calls, from today morning.the number is not even allowing him to make a call at your toll free number, so i was constantly trying from my number but alas! in vain, cox since morning i have been unable to connect ur toll free number as it constantly went on saying, 'number busy, try again later'.

so i am sending u this comment.please solve the problem as soon as possible.

my husband's number;[protected].
my number :[protected]

My mobile number is [protected], on blackberry prosumer plan. The handset is 7130. While calling up "24" Hour customer care at 7:30 in the morning in hyderabad, there was no response! - DONT ADVERTISE FOR SERVICES YOU CANT PROVIDE.
I spite of a monthly bill of two thousand rupees, Airtel has no shame enough to ensure to get the problems of my device sorted out. Device keeps on saying " data connection refused"... Come on Airtel... Dont fool Indians. Sick service.

I requested for telephone shift on 28/04/2009 (Ref No: 220725) and finally deactivation request on 04/05/2009 (Ref No: 77773).

When I requested for telephone shift on 28 April 2009, I was told that it will be shifted within 6 working days. But days passed and I did not hear anything from Airtel on this. I called up on 30 April
2009 to know the status of my request but did not get any suitable
response. I then requested the executive (Jitendar) to log another call with deactivation request which he refused to do.

I called up Airtel Nodal officer Mr Anirban Banerjee’s number on 04/05/2009 and spoke to Mr Sujoy Ghosh. I mentioned it very
clearly during my conversation that as I have handed over the key of my earlier residence to its owner, I will not be responsible for any kind of misuse of the telephone line. As I did not hear from him till 4.30 on the same day, I called up and spoke to Mr Ghosh once more. Mr Ghosh gave me a reference number 677773 which he confirmed was the reference number for deactivation.
He also confirmed that I have to pay INR 58.28 for call usage plus the rental charge till 04/05/2009.

I called wrote to Airtel Customer care on 10 May 2009 to confirm the status of my request and Mr Faizuddin confirmed by saying "We would like to inform that your request regarding
cancellation for Airtel fixed-line [protected] is already registered with reference number 677773 and same is under process."

But till date I have not heard anything about deactivation. I was sent a bill charging full month's rental which comes to Rs 550/-.

I also sent an email to Mr Faizuddin on 30/05/2009 enquiring about why I was charged the full month's rental. But I have not heard from Airtel on this.

Email copied below:

Dear Faizuddin,

I am writing on behalf of my sister Purabi Basu who did a mistake by installing a fixed line connection at home ([protected]).

Please refer to your following email dated 10/05/2009. Please stop texting me and my sister about the bill. We will clear this bill ONLY WHEN WE GET A WRITTEN CONFIRMATION CONVEYING THE DEACTIVATION OF ABOVE MENTIONED FIXED LINE CONNECTION FROM AIRTEL. Please see below the details that I have copied from the online account. It says that the next bill date is 17/06/2009.

Account Number 14323792 Airtel Number [protected]
Customer Name PURABI BASU
Current Outstanding Rs. 465.00
Last Bill Date 18/05/2009
Last Bill Amount Rs. 465.10
Last Bill Due date 08/06/2009
Last Payment Rs. 640.00
Next Bill Date 17/06/2009
View Unbilled Amount
Activate / Deactivate VAS

I need an explanation on this. Airtel neither could transfer the line to our new location nor it could deactivate the line in a month's time. We have not used the telephone line from 29 April 2009 onwards. Why should we pay for Airtel's inefficiency?

If Airtel Kolkata office is not efficient enough to deal with customer concern and is not capable of providing minimum services, please let me know should be contacted for this.

I would expect an early response from Airtel on this.

Regards,

Karabi Basu
M: [protected]
E: [protected]@yahoo.co.in

my name is amarjeet singh il purchse airtel sim from last 20 days 1st time it is activated when i purchased then i got the massage with in week submiited your documents or with in 48 hours number will stop .
ok
then i submitted two two copies for my doucments one for me one for my wife but still after submission 72 hours going number is not activated one no is [protected] anthoer new no i dnt know but i know sim no[protected]-2899. pllzz if airtel didn't wanna costmer loose so pllzz care for this really i dnt wanna appri... with this type of service thanx...

hope so mine no is activated ..
Thanx.

I had recharged rs. 28 twice on 6th June, 2009 on my airtel mobile.
So there was an offer saying that if reach rs. 28 we will get rs. 38 STD talk time. I should get 76 minutes since I have got it done 1 rupee STD.
I hardly talked for less than 20 mins. When I was trying to call, it's saying that my account balance is too low to make calls. Pls. do the needful.
My Mobile Number: [protected].

Dear Service Provider

On 1.06.2009 i buy your DTH service.On same day you employee come to my
home to set the DTH service.On setting time i ask him that picture is
not clear but they ask me that this problem is short-out after 12 hours
but till date the problem is remain same.Now a other problem start that
the face of every people seen in chaneel not shows clearly.The quality
of picture is very poor from very first day.After ensure by your people
i do the signature on the custumer relationship form.But till date the
problem remain same.

You are requested to please take a necessary action in this matter...

Hope for your early responce...

CUSTUMER ID = [protected]

VIEW CARD NO =[protected]

STB ID = [protected]

Waiting for your reply...

Best Regards

Praveen Dabas

H.No.513, Sadh Wali Gali, V.P.O. Pooth Khurd Delhi 110039

PH. [protected], [protected]

hiii

I'm Pramod Jadhav customer of airtel maharastra (prepaid mobile sim card [protected]).
I've a mobile sim card for more than 2 years. It was working fine till april 2008. After that problems started..
..first of all my plan got changed. I complaint about that lots of time but didnt get ractified. Then i got understood...that is not gonna correct...so i left that and moved on...

...now the major problem is that...while im in delhi...my number is not working.
the situation is like this...i came down to delhi..in last july2008. I still have around 80Rs balance and still have validity till around 15 of sept.
...so after coming down to delhi i took new local sim card of delhi airtel...so i just shut down my maharastra card.
After some 6-7 months i got a sudden need so i tried to start my old card that is still getting signal showing me network but not getting registered with it.
I tried lots of times after that ...even i also spoke to customer care of delhi circle but he refused to as they are helpless in this case...
Please help me in the same..
...and come out with real solution...and plz dont givme any non sense reason or solution...
...hope u people are good at other hand and help me out.

Thnx...

A mobile no. waiting for activation.

Dear Sir,

I have taken a Airtel connection on 07.06.2009. Details of which are:-

Mobile No. : [protected]

SIM No. :[protected]H3

Name: Kamlesh Kumar Sahu


After more than 2 weeks, my Airtel SIM is not activated by your customer care. I have contacted with the person accountable for Jagdalpur (Chhattisgarh) region, M/s Sajawat as well as Airtel Raipur (Chhattisgarh) Zonal Head, Mr.Mehfuz Ali. I was being disappointed by the way they talked to me and their concern over taking necessary steps to solve the matter.

I want to know that what is my fault and why your local people not cooperating me?

The Biggest problem is that they are saying AV-(address verification negative) problem.
Sir I want to take my address proof into your notice that, my residential address proof is being issued by Central Govt Organization under Ministry of Defence.
After having discussion with your Person in Jagdalpur I also have given another set of address verification as well as identity proof.

As You Might be knowing as I am a Defence Person (Class-I Gaztted), Cellphone activation is of how much importance to me to handle various issues.
I was forced to take this action because of Lack of Cooperation by you people.

Kindly enquire in this matter and take appropriate action and fix a responsibility and accountability to that person who involved in this whole episode and inform me accordingly


awaiting your quick and positive response.


Kamlesh kumar Sahu
Scientist
Ministry Of Defence
Govt.Of India

My name i[censored]med Patil. I purchased Airtel Digital TV from Indore's reknown firm "LOTUS". It was purchased by me on monday 22 June 2009. It was still not installed at my place successfully. On 22nd June 2009 the Engineer installed the system but it did not worked. After that He went with the STB and promised me to come in tomorrow i.e. 23rd June 2009. On 23rd June 2009 I talk to his boss Mr. Vinay Sahu who horribly told me that "Why should I get worried".

On today 24th June 2009 evening when I am posting this complaint my Airtel Digital TV still not installed at my home.

I want to take this in to notice of Shri Sunil Mittal to look in this matter. I was not alone in Indore to face this problem more many also. If this type of problems and careless system followed in airtel, we stop this company through bad mouth publicity.

Dear Sir,

I am not getting proper mobile signals in mumbai

I am using AIRTEL prepaid card.I made complaints about the same to theire Nodal officer, customer care

Details of complaint is given below



----- Original Message -----
From: Satish Kemkar
To: nodalofficer.[protected]@airtel.in
Sent: Tuesday, December 09, 2008 10:57 AM
Subject: Fw: Mobile No. [protected]


Dear Mr. Abha Gupta,

Unfortunatly your company does not able to give me proper service as I mentioned in my previous mail.

I am facing serious problem of network registry.Pls refer my mail below for more detail

If your team is not capable to solve this problem, give me that intimation sothat I will take further action.

I send you mail on 1st dec. 2008 but issue is not yet solved.

I hope you will look in to it and give me feed back.


Satish kemkar


----- Original Message -----
From: Satish Kemkar
To: nodalofficer.[protected]@airtel.in
Sent: Monday, December 01, 2008 3:00 PM
Subject: Mobile No. [protected]


Dear Mr.Abha Gupta,

I am MR.Satish Kemkar. My mobile No. is [protected].(Maharashtra and Goa).

I purchased this No. from Vasai a Month ago.

I am facing a problem that I dont get incoming call and outgoing calls evenafter my mobile shows full strength of signal

I launched complaint one weak ago to customer care services. complaint no. is 40955779.

And I tried to talk to your customer care people who told me that problem will be solved in 4 days time.But even today it is not resolved.

I am explaning you in detail about problem

1. When I enter in Mumbai I select Airtel network manually.but it does not work(i.e I dont get incoming call and cant make outgoing calls)

2.Then I switch Off my mobile and restart it . I get the Service.

But if I go from one place to another place in mumbai ( Say from churchgate to Dadar). again I face same problem.ie. I can't make calls and I dont get calls.

And If I dont rome that is if I stay at chuchgate only for a complite day, I can make calls.

I am facing this problem only in mumbai region and not any where else in India.

Unfortunatly your service team is not able of handle this problem.

I kindly request you to look into this matter and resolve it as early as possible.




Satish Kemkar

Sir,
i Purchesing airtel prepaid card on Mobile Store Sion Circle, Sion (E), Mumbai-22, i submitted all documents in Mobile Store, he said i not submitted documents, so i already submitted doc. in Airtel Gallery he Airtel Presentative said you submitte documents when you purchesing Prepaid card. Sir Request to you take action & Help me.
Purchesing Mobile Card No [protected]


Thanking you.


Regards,

Nandkishor Patil
[protected]

Hi readers,
This is Saravana Kumar.I am from chennai.I was using an airtel POst Paid connection.
The number is [protected].
but due to high internet usage my bill was generated around 5000 or so.
Then i changed my mind to move to pre paid connection.
I got the call from collection depart from chennai and i explained the reasons and got one month time to pay my bill.
I also gave my new prepaid no to them.
Every thing was fine until this.
But after a couple of weeks a girl form airtel collection department chennai, tooko my call list and started using bad words to my friends and me.
She never gave me any room to explain th suitation.
She continously started speaking badly.
Boy i havent heard such bad words ever in my life.
I was dreamed a girl could speak like this.
She also threated me that she would take all my call list and would behave in the same mannaer to all of my callers.
And she inisted the payment withintoday.
I got th call around 3 pm and she said she needs the payment withthis evening else she is going to behave in the same way to my friends.
I was cornered.
Just tell me what a gut could do in this suitation.
With my frnds help i paid around 4000 odd.
After paying it when i called to her number, it said the no deos not exists.
I got the call on Mar22 2009.

Sine then i have tried atlest 1000 times to get the apology to my frnds who have not done any mistake.
I mean it i really tried 1000 times or more.
They would have picked the call around 100.
few times they wont attend the call after a min when i call it will go in waiting.Which certains that they are ignoring me.
but once i had a conference call with lady with one of her collagues but she said she havent used any bad words.
and thank god i had recorded all the calls.
i have even spoken with their supervisors.
Mailed the recodring.
Stil they havent gave any feedback to me.
I am mentaly torured.
There may be issues with the network with not getting towers are few other problems, but just look at my concern and lady speaking suck bad words to her valuble customers.


So i have decided to move to court for the compensation of 10 lakh rupees and to human rights commission.
I am not going to leave them without getting the compensation.

Keep your fingers crossed because i may also write what happend to me in the court verdict.
here are the links where you can download and see how well they have behaved

:http://rapidshare.com/files/[protected]/airtel_agent__absuing_customer.wmv
http://rapidshare.com/files/[protected]/Airtel_Feedback2.wmv
http://rapidshare.com/files/[protected]/Airtel_feedback1.wmv

here are the no's to which i contacted
1)[protected]-this is the no from which i got the call and got absued.


2)[protected]-amisha

3)[protected]-mohammad saju-they guy said hey was a manager but i dont feel so

4)[protected]-budhapriyan


5)[protected]-ambika.
i have also spoken with few others.

Mailed to 121 services i have been trying for 3 months but all of them failed to address my concern




My question:will an employee behave in a such rude manner without their team leads or mangers assistance?