Airtel Complaints & Reviews

Dear Mr Sunil Mittal / Mr Sanjay Kapoor,

This is to inform you that I started using your services trusting your brand's values however I never thought that I will have such a painful experience with your company. The way your team handles its customers is simply pathetic.

Let me brief you the entire story :

I purchased your Broadband connection a few month's ago. The number provided to was[protected]. It was installed after a big argument as the connection was installed crossing its SLA after a week. When I denied installing the connection then your engineer came & did the installation in just 2 hours.

Two months later I changed my address & requested for the House Change process. I again took 20 days for completion where the Request was made for the same city, same location; just a few houses away from the original address.

I did not like the service provided for the house move & denied continuing the service; however your collection team promised me that they will not charge me anything for the relocation & will waive off all the amount. I paid the rest of the amount which was told to me after the waived off amount.

The service continued for another month however the worst thing happened after one month, when I received my next bill. I observed that the promises made were all fake & your team in the call center said that you are not eligible for any such waiver.

The moment I heard this I disconnected your services & thrown out all the equipment provided to me. I never used your services after that. It was in the month of July or Aug 2010.

After that, some tragedy occurred in my family & I was not in state of enjoying any such services in my life. Since then you team is making call to me / my relatives that they will come & arrest me. Some calls were abusive too. Some one is saying that the amount is 4700, some is saying its 2200 some one is just making threatening calls without any reason.

I would like to tell you that I too work in the service sector & we have never made such abusive calls to our customers (This is simply not acceptable as per TRAI guidelines). I would also like to tell you that I had a number [protected] with your company & it was a post paid number. On this number your company has to return me some amount. If I wanted I too could make such abusive call to you however I never did. The amount is still pending with the company.

The day one of my relative got an abusive call from you side I logged a complaint in the consumer forum & also on web site http://www.complaints-india.com/7686/comment.html which is still not resolved. Your Customer Service Team Member Rakesh Ranga has assured me that the issue will be resolved. It means that its been pending from your side not from my side.

Without Resolving the matter I got a call from [protected] / [protected] these numbers yesterday & these people said that there is a non bailable warrant against me. They said that they were calling from 30 Hazari Court. This is the first time I have seen Airtel operating from 30 Hazari Court.

Today again I got a call from[protected]. The caller's name was Diya Sharma who sits on the 2nd floor, works in collection deptt. & reports to Ashwini Sharma. Again some one called me from same ofice & same number. I have already requested to your team that I do not want to use your services & disconnect me from your network.

By writing this mail to you I am again requesting you to kindly disconnect my connection. The way you have treated me from day one; do not deserve any kind of payments from my side. It actually requires you to pay me some amount for the harassment you have given to me & my relatives.

Kindly understand the level of pain your company has provided to me. Keep the pending amount of my phone number as a gift & give me piece of life as a return gift. I promise, I will never use any of your services in future & will never refer your services to any of my friends/ relatives etc.


Regards,

Iqbal Singh
[protected]

SIR

I AM RAKESH KUMAR FROM PANIPAT (HARYANA) . I M USING AIRTEL PREPAID NO. [protected] . ON 27/11/2010 I REQUESTED FOR PORT OUT FROM AIRTEL TO TATA DOCOMO . TATA DOCOMO EXECUTIVE SAID THAT IT WILL TAKE MAXIMUM 7 DAYS . I WAITED FOR IT. BUT TODAY AFTER 26 DAYS MY NUMBER IS NOT PORTED OUT.AFTR 10 DAYS WHEN I ASKED FROM TATA DOCOMO EXE. HE SAID THAT YOUR REQ IS IN PROCESS. ON TATA DOCOMO EXE RESEND MY REQUEST FOR PROCESSINGS... IN THE MEAN WHILE I CONTACTED AIRTEL CUS CARE THEY SAID WE HAV NO RECORD FRO MNP , PLEASE VISIT OUR AIRTEL OFFICE IN PANIPAT. WHEN I VISIT THERE THER ALWAYS WE HAV NO RECORD PLEASE CONTACT CUSTOMER CARE . WHEN I VISITED TATA DOCOMO OFFICE , THERE MR. VISHAL ( [protected] ) SAID THAT YOUR REQUEST IS HOLED BY AIRTEL BOTH THE TIMES . FROM LAST 2-3 DAYS I M CONTINOUSLY TRYING TO CONTACT AIRTEL COSTUMER CARE BT EVERY TIME THE STATUS IS NOT CLEAR BY AIRTEL . CCE's SAY THAT I AM TRANSFERRING YOUR CALL TO SENIOR EXE, AND THHEY DISCOONECT MY CALL.... PLEASE HELP ME OUT .

WAITING FOR YOUR RESPONSE

THANKS & RAGARDS

RAKESH KUMAR
[protected] , [protected] ,
EMAIL _ [protected]@gmail.com
[protected]@yahoo.co.in

I was using Airtel Friends card since 5-6years. Now since 2-3 Months I was not using it since I was out of state(Maharastra). Now I came back the sim was unable to register on the network.When i called the CC they told me that no is allote dto someone else.My no have still validity upto 2014. I am going to launch consumer care compliant.What else i should do before that?
my No-[protected]

Sir/ Ma'am,

I have had a call on my Airtel number from a number [protected] I was on another call and I didnt pick up, as i saw it as an ISD number, while searched on google i found it from Pakistan and while I searched the whole number i found the same kind of complaint with the same number as mentioned below in the link:

http://www.consumercomplaints.in/complaints/airtel-c484681.html.

Please do the needful as I am scared how my number got leaked as I dont have any relation with any citizen of that country.

My number is [protected]....Please do the needful. and feel free to contact me on my email - guddu.[protected]@gmail.com

My sim no. is [protected]. Everytime when I recharge my sim, Airtel deduct some of my money without any information and my balance decreased. Yesterday (22-Dec-2010), I recharged my sim with an amount of Rs. 50. Today I made a call of Rs. 2.20 but now the balance is showing only Rs. 25 in my sim. Why Airtel does like this. We can never reach to Airtel Customer Care because everytime when we try to reach customer care, the connection is disconnected without transferring our call to Customer care officer.

I am having prepaid connection no.[protected]- now the sim is not working. it is showing 'invalid sim'. There is no problem in the mobile piece. It is the problem lies with service provider. Two years got they obtained my id particulars. Three months back, they again called my id particulars and verified and informed that I have submitted the same. But they said that they will send their person to call id particulars from me. They did not send any person. Now, without intimating in advance, they cut my services. this type of attitude of airtel is no appreciable. When I tried to contact over other cell number, they are even charging for the said customer care services. It is too riduculous to charge like that. It seems they do not want customers.

I am facing a problem from your product that unneccssary services are activated on my number. i want my problem to be resolved as soon as possible. also i dont want the calls and messages from the company. the customer care executives are not ready to listen to me.... i am fed up of your attitude. kindly look upon my problem. I would be highly oblieged.

thanking you

naresh bhandari
Ph no. [protected]

contact no.. [protected]

I have postpaid Airtel mobile phone (no.[protected]) connection.I normally clear my airtel mobile bill (month-wise) well in due date. Accordingly, against Airtel Bill Number[protected] Dated 13/11/2010 my payable amount was Rs.234.81 & corresponding due date was 01.12. 2010, I paid Rs.234/- on 22.11.2010 (i.e well witihin due date). To my utter surprise I found, Airtel, in Bill no.[protected] Dated 13.12.2010, is asking for Rs.234.81 as previous balance & payments made - Rs.129/- ,and for Bill period (11 Nov. 2010 to 10.Dec.2010) charges is Rs.230.53 (against which I have paid Rs.230/- on 20. 12 .2010) . I have all the previous Airtel bill records which show that I have regulerly cleared my bill amounts. So Airtel should amend their mistake in the next bill.

Hi i m the service feeder of airtel.I hv a postpaid connection.The recent bill which i hv recieved has some faulty charges.Without any intimation they changed my postpaid plan from 199 to 469 in which they have added Rs100 as a conection charges as well as they hv also charged Rs 75 as a late fee of previous bill but i submited the bill on time but they ddnt accepted my cheque and after inquiring i was informed that the account mentioned in the cheque was short of cash but there was enough cash in the account mentioned in the cheque than I inquired with Airtel helpline and they accepted there fault and told that i will not be charged late fee in the next cheque but inspite of this they charged late fee charges fee on this bill.So i want a rectified cheque nw.I will not submit the bil untill i recieve a new rectified cheque.Please solve my problem as soon as possible otherwise i will disconnect the connection.

Jyoti Tula
Mobile no - [protected]
Dwarka, New Delhi

I have read in newspapers that 'Mobile Number Portability' (MNP) has been launched in Haryana on 25th Nov 2010.
I am located in Faridabad(Haryana) & sent SMS to 1900 for getting UPC porting code, but, got SMS reply from 1901 that "MNP is not yet launched in your service area. SMS TO 1900 IS CHARGEABLE. THANK YOU"
I am surprised. What do I do??
Anyone who can advise what to do, please mail me at [protected]@gmail.com
Thanks,
AK Jauhari

Hello ...,
I have an Airtel Prepaid sim with mobile No: [protected]... My outgoing calls were stopped on 14'thDec, saying that Documents were not submitted. I have submitted my documents around 6 times from 4'th Dec onwards. But there is no proper action from their side & today my incoming also stopped.
Actually I was a postpaid customer till 4'th Dec. Being a post paid customer I submitted my documents (Ration card & BSNL land line bill) in Oct, they accepted the docs immediately.

Later on 4'th Dec, I converted to pre-paid & submitted the same docs. I got a SMS on 13'th Dec and they stopped outgoing on 14'thDec.
From 15'th Dec I have submitted my docs 4 time, details given below:
1) Date :[protected] Application No: OMR No 3186631 at Nutec Airtel relations AS Rao Nagar.
2) Date :[protected] Application No: AP[protected] at Nutec Airtel relations AS Rao Nagar.
3) Date :[protected] Application No: AP[protected] at Airtel head office splendid towers Bagumpet.
4) Date :[protected] Application No: AP[protected] at Airtel head office splendid towers Bagumpet.

on 21'st Dec I received SMS saying that " we have received an incomplete prepaid application from you. Please submit a new application with complete details & supporting documents at nearest Airtel shop".

I submitted the prepaid application also ....No use...My incoming also stopped.

Please let me know How to proceed further?? What can I do now??

Appreciating your advice.

Thank you,
-A V K Nageswara Rao

The concerned Airtel Officer Incharge,

My Mobile number is [protected].
I am getting SMS to submit the documents related to the connection that i took almost 4 years back and i rememeber submitting all the required documents while taking the connection at that time only.

When i called your customer care in this regard to let me know which document that i submitted was not complete they had no answers.

And adding to that you guys are telling that submit it by this time otherwise your services would be barred.

This is your responsibilty to keep all the documents intact and if anything is incomplete then you must tell at the time of providing the connection itself.

You are just harrassing your customers and this is not the professional way.
A person who is bsuy all week days from morning to night, how will he get the time to resubmit the documents and that too becuase of your faults.

If my services are going to get barred then let it be as i am not intersted in using the services provided by such compaines who cannot even manage their documents and find different ways of harrassing their valued customers.


Regards,
Piyush Srivastava

Dear Sir/Madam,

I wish to inform you about cheating done by airtel at their end.

I was using a plan turbo 512 with the following details

The plan details are as follows:



Unlimited

Plan Details





Turbo 1299

Plan Rental (Rs.)





1299

Download Speed





512 Kbps (Day)



1 Mbps (Night)





Free Voice Usage





Rs 100/-

Free DSL Usage





Unlimited



FUP



Additional Voice Usage Charges/Pulse (Rs.)

Pulse Rate (Rs) Local FL - A2A (180 sec)





Rs. 1.0

Pulse Rate (Rs) Local FL - Others(180 sec)





Rs. 1.0

Pulse Rate (Rs) Local Mobile - A2A(60 sec)





Rs. 1.0

Pulse Rate (Rs) Local Mobile - Others (60 sec)





Rs. 1.0

Pulse Rate (Rs) STD Inter





Rs. 1.0

Additional DSL Usage Charges (rs.hr/MB


)





Nil

Free E-mail IDs





2 (6.5 GB per id)

Free VAS


PC Secure


Rs 100/-

GOD


Rs 199/-

SOD


Rs 100/-

Online Desktop


NA

The above plans would be covered under the FUP policy. To know more about the FUP policy please visit our website www.airtel.in


.



Fair Usage Policy

FUP:- Speed of customer's connection will reduce to Half during day time after crossing a Specified Limit.

For Eg::

If the customer on Turbo 1299 plan with Speed 512 Kbps in Day and 1 Mbps in Night
Total usage exceeds 100 GB in a bill cycle.
The day speed ie 512 Kbps will be reduced to 256 Kbps and the night Speed will remain as it is.
The speed will become normal from the next bill cycle.



all these details are official details send by airtel migration to this mail id dated

Wed, 4 Nov 2009 02:32:19 -0800 (PST)


original E-mail with official details may be provided if needed.

Now they (Airtel) have migrated my plan with 10 GB data limit with out my knowledge & permission, when I asked about this issue with airtel customer care


they told me that airtel customer care had called me dated 05th december 2010 @ 04:03:17 PM at my mobile number.

But

I have never received any call from Airtel or its associate at my cell number or my landline number.


Please launch a complain against airtel for this fraud done by them through their end.

they have very bad history regarding activation & migration of plans at their end to cheat the customer, last time within month they had actived games on demand service at their end without my knowledge and add rs 199 in my account.

This is regarding the Airtel Prepaid Subscribers' Resubmission drive that Airtel is currently undertaking.

1. I started getting these SMS's that the documents that I had submitted while applying for the Prepaid Card(around 7 years ago) were INAPPROPRIATE, and I was asked to resubmit them. When I called the customer care service and asked what was inappropriate, they said all my documents were! I had submitted my valid Drivers License as Address and ID proof (the license that i still use!). I dont understand, without verifying, how can they term a legal, valid set of documents as inappropriate!!!!!

2. Then, without notice they started disrupting my services, and everytime I'd call customer care, they would say it is okay and revert to normalcy within half hour.

3. I then went and re-submitted my prepaid application form along with the same Drivers License as proof, along with a copy of my PAN card as proof for PAN number at the Airtel Relationship Centre, Gandhi Bazaar. ( Prepaid Application number: 1299155) day before yesterday, i.e. 20th December 2010. (attaching a picture of the submitted application form. the file name has details of mobile number etc)

Today morning, they've barred all my outgoing calls, SMS etc. This is harassment to the subscriber. I could not even make a call to the customer care to explain the situation. I had to disturb a friend with an Airtel connection to help me out and they say, they will revert to normalcy in 4 hours! Why should I bear the wrath of their mismanagement and inappropriate docs?

I would like this to be treated in all seriousness by the company.

D/SIR,
REF :-AIRTEL DTH REF. No-3041690.
I HAVE ORDERED ON 19/12/2010. AND PAID VIA SBI A/C CREDIT CARD FOR AIRTEL DTH VIA ON LINE AND DIDN'T YET RECIEVE ANY FURTHER INFORMATION/CALLS AFTER THAT.
PLZ, FIND THE BELOW EMAILS COMMUNICATION USED FOR YOUR REFERENCE. EXPECTING A REPLY AS NONE OF THE PHONE No. ARE ASNWERED BY THE VRITI-INTERACTIVE CALL CENTRE PEOPLE OR NO REPLY FOR EMAILS.
PLZ, CHECK INTO THIS AND DO THE NEEDS FUL ASAP.
THANKS. BEST REGARDS
ROHIT. - [protected].
WHICH THIS PERSON CONTACT FOR ME.
LALIT GOSWAMI. (SALES ADIVER)
PH.No-[protected].
EMAIL-lalit.[protected]@vriti-interactive.com.

My Airtel Digital TV Account number is [protected]. I had logged complaint number 4766351 with Airtel Digital TV on 12th Dec 2010. No one from your engineer team visited for rectification of problem. I called up again on 15th Dec 2010 and enquired status of my complaint but was surprised to hear that it is already closed.
Again I was given a new complaint number 4793392. No one visited again for rectification till I called up again to customer care around 7th time. Engineer finely came on 16th Dec and found that problem is with remote of Digital TV and told us that it will be replaced. He gave us maximum time period for resolution by Monday afternoon.
But as expected no one again turned up.
I am really surprised to see services of Airtel Digital TV for my complaint which is open from 12th of December. And really shocked by the services. I feel I have been cheated time and again by false promises of your customer care executives. I must tell you that local cable TV network that is available in our area gives much better services than the kind of services given by Airtel Digital TV this time.

Regards, Vikas Bhan.
+91-[protected]

To [protected]
Bharti Airtel Limited
224, Okhla Industrial,
Area, Phase – 3
New delhi – 110020
SUB:- Changing Airtel pole :-NVR0413 in Naraina Vihar
Sir/Madam,
I am a customer of Airtel Broadband/Landline No: - [protected] ,
Account No: 1534060 . I want to change the pole of my Net connection
Because non-connectivity problem .It is also because of mischief of naughty
Boys.
I am requesting you to please change its pole or locate it in another
Place. So that no one can disturb it and I can get good & fast
Connectivity.

Thanking you

Yours
Mr . Narinder Singh mobile no: [protected]
G -128 naraina vihar
New delhi



The details of logging complaints:

[protected] No Browsing
[protected] slow browsing

And lots of complaints are there


Please take some action about airtel dept

Hi,

Hi This is nagarajan.K, I have been too much irritated with Airtel Broadband bill mess. Actually i got the airtel connection on[protected], But I got the bills from[protected] to[protected], during these date I have not got the connection from airtel. And they sent one more bill, which is billing period from[protected] to[protected] and in this bill name which they mentioned is not me, that is something "Ummadi Praveen Kumar". In this bill I have been charged for some shifting charges, which they have not informed me during the installation. I got totally fed up with this service, every day i used to receive a call from their customer care, they are asking the same question but the issue is not yet resolved. Hi Airtel please provide me the bill from[protected] to till date on my name and show me the breakup. I am ready pay the bill. Dont irritate me anymore. otherwise Please take away the connection.

Regards,
Nagarajan. K

My Set top box is not powering on. I contacted Customer care many times, but no progress. Every time the executive says "sorry for the inconvenience caused" . But, no progress.

The worst thing is, no body contacts back.

I am just thinking of going to the Consumer court. Really frustrated.

Regards,
Sukumar

dear sir,

on dec 2, 2010 i purchased new cell nokia C3-00 and my complaint regarding this is as follows>>
as per the scheme airtel have to provide me some net data for net surfing and downloading i.e. 2gb per month, continuesly for 6 months. but this data has not been given to me till date.

i made call on 198 several times, they filed my complaints on these dates 6 dec, 9dec, 13dec, 14dec.
But no action has been taken so far. Finally i made my cell recharged with rs 98 and started using net.
But what about the promises airtel have made with your customers for providing free internet surfing.. this is totally a cheating sir. and i discussed this matter with the nokia consumer care also but they said to me that this is the responsibility of airtel customer care executives to take some action regarding this service.
So i request you to do something in this maatter.
contact number : [protected]
mobile serial number:[protected]