[Resolved] Airtel Digital TV — Airtel Digital TV sucks | |||
My Airtel Digital TV Account number is [protected]. I had logged complaint number 4766351 with Airtel Digital TV on 12th Dec 2010. No one from your engineer team visited for rectification of problem. I called up again on 15th Dec 2010 and enquired status of my complaint but was surprised to hear that it is already closed. Again I was given a new complaint number 4793392. No one visited again for rectification till I called up again to customer care around 7th time. Engineer finely came on 16th Dec and found that problem is with remote of Digital TV and told us that it will be replaced. He gave us maximum time period for resolution by Monday afternoon. But as expected no one again turned up. I am really surprised to see services of Airtel Digital TV for my complaint which is open from 12th of December. And really shocked by the services. I feel I have been cheated time and again by false promises of your customer care executives. I must tell you that local cable TV network that is available in our area gives much better services than the kind of services given by Airtel Digital TV this time. Regards, Vikas Bhan. +91-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
I believe that Airtel has lost interest in their DTH business segment, and don't care about user's problems.
They're terribly slow in adding new channels. TATA and Big have already added channels like FX, FX Crime, BBC Entertainment, Discovery Turbo, Discovery Science etc and their viewers are enjoying it.
My only problem is that I have two airtel dth connection, and would have to shell out some Rs. 2000 extra for new connection. But I think I'll have to do it, given the apathy of Airtel towards its consumers.
FYI: I already mailed Airtel many times about the issue and always got the same textbook answer that "we're in the process of adding new channels". This answer sucks... give us some dates/deadlines.
They're terribly slow in adding new channels. TATA and Big have already added channels like FX, FX Crime, BBC Entertainment, Discovery Turbo, Discovery Science etc and their viewers are enjoying it.
My only problem is that I have two airtel dth connection, and would have to shell out some Rs. 2000 extra for new connection. But I think I'll have to do it, given the apathy of Airtel towards its consumers.
FYI: I already mailed Airtel many times about the issue and always got the same textbook answer that "we're in the process of adding new channels". This answer sucks... give us some dates/deadlines.
AIRTEL DIGITAL TV is a HELL... I Switched to Tata Sky HD
They will never add new channels, if they do so it will surely take an year...
I say one thing to Airtel just stop the sucking advertisements and increase the channels, then automatically people will recharge account rather than approaching for another DTH services...
They will never add new channels, if they do so it will surely take an year...
I say one thing to Airtel just stop the sucking advertisements and increase the channels, then automatically people will recharge account rather than approaching for another DTH services...
Now to my shock.Called up Airtel Digital TV again my old complaint is closed. I sent below mail to airtel digital TV :-->
Hi
It is really disgusting & shocking to see service level offered by Airtel for Digital TV. Till now no one has attended the call for my issue opened on 12th Dec and new one opened for same issue on 20th Dec with reference number 4841392 . I have been using Airtel mobile from last 7 years and broadband since more than 3 years now and never faced any issue with service on mobile and broadband. Only one word can describe the services offered by Airtel Digital TV that is “BULL !!” or “PATHETIC”. If given any chance in future I will never associate with Airtel Digital TV in future.
Till now I have spoken with lot of people in customer care : Mohit, Kanik and Sandeep([protected]) who call themselves as escalation executives but are really a bull cheaters and nothing else when I see their commitments.
This mail is just to inform you that I am taking this issue in consumer court so that no other customer (present or future) is not deceived or cheated the way Airtel Digital TV has taken my case.
Vikas Bhan
Work: +[protected]
Cell: +91 [protected]
Hi
It is really disgusting & shocking to see service level offered by Airtel for Digital TV. Till now no one has attended the call for my issue opened on 12th Dec and new one opened for same issue on 20th Dec with reference number 4841392 . I have been using Airtel mobile from last 7 years and broadband since more than 3 years now and never faced any issue with service on mobile and broadband. Only one word can describe the services offered by Airtel Digital TV that is “BULL !!” or “PATHETIC”. If given any chance in future I will never associate with Airtel Digital TV in future.
Till now I have spoken with lot of people in customer care : Mohit, Kanik and Sandeep([protected]) who call themselves as escalation executives but are really a bull cheaters and nothing else when I see their commitments.
This mail is just to inform you that I am taking this issue in consumer court so that no other customer (present or future) is not deceived or cheated the way Airtel Digital TV has taken my case.
Vikas Bhan
Work: +[protected]
Cell: +91 [protected]
Thanks Mr. Rakesh Ranga. As per your above information problem was resolved on 21st Dec for complaint logged on 12th Dec. In 10 days local cable vendor can come more than 5 times. This is why Airtel Digital TV sucks. Guys never go for Airtel Digital TV. This has worst service of all Digital TV's . It should be renamed as Airtel ANalog TV.
Airtel DTH — Airtel DTH SUCKS.......
Dear Sir/Madam,I have booked a airtel digital tv connection in the name of Mr. Balamarthandan and my mobile number is [protected].
I have made a idiotic decision that i have gone for this didh tv.
Local Cable TV is for more better than the quality these set top boxes gives. Wherever there is a small cloud formation there is no signals. It will not work.
Picture is always brighter, has very low contrast, which make other colour look dull.
Sound set box give very poor quality sound and it very low too, so you have rise the volume to 60% to & 70% of the volume. Normally it is only 8% to keep it very much audiable. Not able use the home threatre, Since set top box gives only mono sound not even stereo.
Will you customer service or Technical team can try to some thing on this.
If you can please call me at[protected]
Thanks n Regards,
Balamarthandan D
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Airtel DTH — Airtel DTH sucks
Airtel DTH sucks... the customer service executives do not know how to talk to customers. Please train them properly and professionall before they handle customers. Airtel cannot address a customers complaint in 2 days time but claim to be the best service provider.I would term them worst of the breed and I mean what am saying.
AIRTEH DTH SUCKS.....!!!