Airtel Complaints & Reviews

Hi All,

This with reference to Account ID[protected], Mobile No. [protected].

When I have provided with all the necessary documents that was supposed to be sent, I am not sure why somebody who claims to be from Airtel Legal Department - Mobile No. +91 [protected] ( v.[protected]@gmail.com), keeps calling and now mentions that outstanding is more than what we have paid.

The outstanding amount paid by me is based on the letter issued by Airtel on 26/03/2009. I issued the cheque on the same day, Cheque No. 480267, Drawn on Canara Bank. This has been debited from the account 02/04/2009.

I am sorry to say, it has been constant harassment on part of Airtel to pay outstanding dues.

I would like you to tell the Airtel Legal Team to stop calling me with immediate effect. I have written to Ombusperson of Airtel, wrote to [protected]@airtel.in. Also wrote to Airtel's concerned officer in Bangalore, who did say he would look into it, but nothing has happened.

Regards,

Rajesh

Dear Sir,

My Uncle's Airtel Sim is being Blocked before three days, his native is in Veerachellaiyapuram in Virudhunagar District,since he complained in Virudhunagar Airtel office,they replied that the Address given is not correct and also the pincode is not correct.
The Correct Pincode is 626001
Please make sim to function as soon as possible

Given Addreass Proof

C.Sanjeevi ([protected])
Old no:2/42, New no :3/119
Veerachellaiyapuram.
Virudhunagar District.(VIA)
PIN -- 626 005

I have an airtel sim and no is [protected]. I never subscribed for the airtel "romance subscription". i receive these sms saying that the subscription has been automatically renewed and Rs 10 have been deducted. Stop this immediately please.

Hi,

This is Praveen Kumar from Bangalore and I have been using Airtel Broadband services. Recently on december 20th 2010 I had called the airtel customer care and asked them for a plan migration for on my airtel brodband number[protected] from 699 1mbps plan to 1399 4mbps plan. The customer executive told me that I would be migrated to the new plan on 26th December 2010 i.e., my billing cycle at Airtel. They gave me a transaction ID of the plan migration which is "10748064".

I called back customer care in January 1st week of 2011 to know the status but the executive told me that applications are down and asked me to call back later. I again called back on 18th Jan 2011 to know the status as my net speed was slow. The executive again told me that their applications are down, this gesture annoyed me and I gave the executive good peace of my mind and told then the executive told me that my plan migration is taken on 20 Dec 2010. When asked for explanation for not being migrated the executive had no reply for that. for which I asked them to provide me their senior officials number and he gave me number of "Lalit Chabra" south Nodal officer, the number is[protected] and for my surprise i callled on this number more than 20 times are all the time this number is busy or my call is put on hold.

Could anybody help me out to resolve why my migration is not done even on 18 Jan 2011 ,which was actually suppose to get migrated on 26 Dec 2010?
Also, Why is Lalit Chabra's number provided which in reality I doubt anyone by that name exists and if exist why don't he pick calls?

I need help desperately

Regards,
Praveen

I am a user of Airtel perpaid for past 1 year my number is [protected] and I had faced lots of issues but this was the worest experience ever. the agents instead of providing any solution they spoke to me rudely and without my permission put me on hold and dissconected my call. every now and then without any pirror information they activate some or the other stupid services and cut money from the main balance. this time they not only deactivated my message services without informing me but also deducted my money. I told them without my permision they activated my msg service that to without informing me the exact date that when they will be stoping this service. when asked them they behaved very rudely and dissconcted my call. I hope you understand the urgency for this msg they were so rude that i have to come here. Please do take the action as soon as possible cause i' ve lost hope with those illmannered people.

I got the Rs.80 recharge of airtel sms pack wherein there are 500 sms free per day on 18th Jan,2011. But whenever I am smsing the balance is being deducted from my main account. I am trying to contact the customer care be callng them but before going the call to the customer care officer the line gets disconnected. I don understand why do a customer have to face these problems againa nd again.My airtel Number is [protected]

Manjari Sinha D/O
M.K.Sinha
Qr.No. E-269, Sector-2
At/Po Dhurwa,
Dist. RANCHI
State JHARKHAND
PIN 834004
mob. [protected]

sub: refund of Rs 187/- after disonnectind b b of airtel disconnected on 06/09/2010

your Ref: Airtel Broad band a/c no.14068139

Tel no.[protected]

I have written many letters to customer care but till date refund of Rs 187/ not made on my new address of Ranchi(jharkhand). It is more than 5 months

Manjari Sinha


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 18/11/2010, you have expressed concern regarding Refund Amount for your Airtel Account Number 14068139.

We would like to inform that your concern has been registered with us. The same will be addressed by 26-NOV-2010 11:45 AM. The reference number is 39955510.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


Warm Regards,

Gayathri Y.K
Customer Care Executive
Bharti Airtel Limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 18/11/2010 06:26:11 PM
Subject: Re: balace amount of rs 187.00 payment

no reply received till date you have written reply will reah to me
within 24 hrs.

manjari sinha

On 11/14/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
> Dear Airtel Customer,
>
> Thank you for writing to us.Your request has been registered with us. We
> shall get back to you within 24 hours.
>
> Warm Regards,
> Airtel Customer Service
>
> Note: Please mention your Landline number with proper STD code in the
> subject of the email whenever you write to us for a quicker response. Do not
> include any space or any special characters or space between the digits.
> eg., 0(STDCODE)(LANDLINE_NUMBER)
>
> This is an auto-generated response. Kindly do not reply on this mail.
>
>[protected]-Original Message[protected]------
> Subject: Re: BALANCE BILL AMOUNT
> Date: 14/11/2010 10:40:18 AM
> From: [protected]@gmail.com
> To: [protected]@airtel.in
> Message body:
> I have fedup with reply I have started writing from 13 september 2010
> and today is 14 nov 2010. First you have send cheque on bangalore
> address which is wrong. although ranchi address was informed in
> advance. then written problem resolved you will get in 8 days. then
> again writing some thing else. such a big organisation and so much
> irresponsible reply. may I request to read my all letter then give
> correct reply which will be fruitful. unnessary giving reply has no
> meaning. Rs. 187/- is not a big amount but the way you are replying
> and working it is very painful. either you write you can not get
> refund and case is closed or sent draft within a week.
>
> manjari sinha
>
> On 11/13/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
>> Dear Customer,
>>
>> Thank you for writing to Airtel Telemedia Services.
>>
>> With reference to your e-mail dated 12/11/2010 you have expressed your
>> concern regarding delay in refund for Airtel Account Number 14068139.
>>
>> We would like to inform that your concern has been registered with us
>> with
>> the reference number 39753140 and the same will be addressed by
>> 20-NOV-2010
>> 01:15 PM.
>>
>> Please do write in for any further assistance.
>>
>>
>>
>> Warm Regards,
>> Mithila M
>> Customer Care Executive
>> Bharti Airtel Limited.
>>
>> Now register your Fixedline & Broadband related Request & Complaint
>> through
>> interactive sms.For menu options, sms to 121 from your registered
>> Airtel mobile. To register pls call 121 from your Fixedline
>>
>>
>>[protected]Original Message[protected]
>> From: [protected]@gmail.com
>> To: [protected]@airtel.in
>> Cc:
>> Sent: 12/11/2010 07:32:42 PM
>> Subject: Re: BALANCE BILL AMOUNT
>>
>> today is 12/11/2010 but cheque not received till now. you have
>> promissed that it will reach to me within 8 days. may I know what is
>> problem.
>>
>> manjari sinha
>>
>> On 11/1/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
>>> Dear Customer,
>>>
>>> Thank you for writing to Airtel Telemedia Services.
>>>
>>> We regret the delay in responding to your mail.
>>>
>>> With reference to your e-mail dated 29/10/2010, you have expressed your
>>> concern regarding refund amount for your Airtel fixed-line [protected].
>>>
>>> We would like to inform that as per 38856470 your concern has been
>>> resolved.
>>> We earnestly hope that the resolution provided as per your request
>>> cheque
>>>
>>> has been dispatched and it will be receive within 8 working days (Cheque
>>> NO:198934,Cheque Date :07/10/2010, Cheque amount Rs.187/- ) is up to
>>> your
>>>
>>> satisfaction.
>>>
>>> It is our privilege to have you as our valued customer and would like to
>>> thank you for your continued patronage. We look forward to a long and
>>> fruitful association with you.
>>>
>>> Please do write in for any further assistance.
>>>
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>> Palani Swamy N
>>> Customer Care Executive
>>> Bharti Airtel Limited.
>>>
>>>
>>> Now register your Fixedline & Broadband related Request & Complaint
>>> through
>>> interactive sms.For menu options, sms to 121 from your registered
>>> Airtel mobile. To register pls call 121 from your Fixedline
>>>
>>>
>>>
>>>[protected]Original Message[protected]
>>> From: [protected]@gmail.com
>>> To: [protected]@airtel.in
>>> Cc:
>>> Sent: 29/10/2010 11:16:45 AM
>>> Subject: Re: BALANCE BILL AMOUNT
>>>
>>> no reply received from your end about refund of rs. 187/-
>>> today is 29/10/2010 . you have written on 25/10/2010 I will get the
>>> information. how much more time you will take to refund the money.
>>> manjari sinha
>>>
>>> On Sun, Oct 17, 2010 at 4:37 PM, <[protected]@airtel.in>wrote:
>>> Dear Customer,
>>>
>>> Thank you for writing to Airtel Telemedia Services.
>>>
>>> With reference to your e-mail dated 16/10/2010, you have expressed your
>>> concern
>>> regarding Refund amount for your Airtel Account number 14068139.
>>>
>>> We would like to inform that your request has been registered with us
>>> with
>>>
>>> the
>>> reference number 38856470 and the same will be addressed by 25-OCT-2010
>>> 11:30
>>> AM.
>>>
>>> It is our privilege to have you as our valued customer and would like to
>>> thank
>>> you for your continued patronage. We look forward to a long and fruitful
>>> association with you.
>>>
>>>
>>> For any further assistance please mail us at [protected]@airtel.in
>>>
>>>
>>>
>>> Warm Regards
>>> Hemendra Nath Mishra
>>>
>>> Customer Care Executive
>>> Bharti Airtel Limited
>>>
>>>
>>>
>>>[protected]Original Message[protected]
>>> From: [protected]@gmail.com
>>> To: [protected]@airtel.in
>>> Cc:
>>> Sent: 16/10/2010 07:40:30 PM
>>> Subject: Re: BALANCE BILL AMOUNT
>>>
>>> dear sir
>>> I have informed you that I am shifting from bangalore to ranchi
>>> (jharkhand) address is also given but you have send the cheque no.
>>> 198934 dated 7/10/2010 of amount Rs. 187/- by overnite express
>>> couriers Vide AWB No.[protected] on Bangalore address. which was
>>> undelivered.
>>>
>>>
>>>
>>> On 9/13/10, [protected]@airtel.in <[protected]@airtel.in> wrote:
>>>> Dear Customer,
>>>>
>>>>
>>>> With reference to your e-mail dated 13/09/2010, you have expressed
>>>> concern
>>>>
>>>> regarding Cancellation for your Airtel fixed-line [protected].
>>>>
>>>>
>>>> We would like to inform that your request regarding Cancellation is
>>>> already
>>>> registered with reference number 392013 and same is under process and
>>>> we
>>>>
>>>> also have updated your comments in your Service Request.
>>>>
>>>>
>>>> Our team is working on this and our executive will revert to you
>>>> shortly.
>>>> We seek your cooperation in this regard.
>>>> For any further assistance please mail us at [protected]@airtel.in
>>>>
>>>> Warm Regards,
>>>>
>>>> Rekha Chinnadurai
>>>> Customer Care Executive
>>>> Bharti Airtel Limited.
>>>>
>>>>
>>>>
>>>>
>>>>[protected]Original Message[protected]
>>>> From: [protected]@gmail.com
>>>> To: [protected]@airtel.in
>>>> Cc:
>>>> Sent: 13/09/2010 02:59:12 PM
>>>> Subject: balance bill amount
>>>>
>>>> From
>>>> Manjari Sinha,
>>>> house no.4, 1st floor,
>>>> 13th cross, 20th B main
>>>> maruthi nager, madiwala,
>>>> Bangalore 560068
>>>>
>>>> Sub : Balance amount to be refunded after disconnecting broad band
>>>>
>>>>
>>>> your Ref: Airtel Broad band a/c no.14068139
>>>>
>>>> Tel no.[protected]
>>>>
>>>> Dear sir,
>>>>
>>>> I am shifting from bangalore to Ranchi(Jharkhand) permanently. I have
>>>> informed
>>>>
>>>> about disconnecting Broad Band on 6/9/2010 at call center,accordingly
>>>> your
>>>>
>>>> men
>>>>
>>>> came on 8/9/2010 and taken the equipments. Please send the balance
>>>> amount
>>>>
>>>>
>>>> after
>>>>
>>>> deducting bill amount from security money Rs.500.Address of Ranchi
>>>> given
>>>>
>>>> below:
>>>>
>>>>
>>>> Manjari Sinha D/O
>>>> M.K.Sinha
>>>> Qr.No. E-269, Sector-2
>>>> At/Po Dhurwa,
>>>> Dist. RANCHI
>>>> State JHARKHAND
>>>> PIN 834004
>>>>
>>>>
>>>> Manjari Sinha

My airtel prepaid no. is [protected]. This is Haryana no. and I am using it in ROAMING in Hyderabad(A.P.). From last 20 days i am unable to make any call from my mob. When i call to any Haryana number it show error connection(number not in use). I tried to call Customer Care([protected]) it show error- PHONE NUMBER NOT VALID. I called airtel care([protected]) from another mobile on[protected] and they told that the problem will be solved within one week. Till now the problem is not solved. I also registered for DO NOT DISTURB service on[protected]. But still i am getting unwanted messages. Please do the needful to me and solve the problem. I shall be Very thankful.

I gave an application for Airtel IPTV service in Bangalore, on 23rd December. My application number is TBLR 197564

As charges for set top box, they collected a cheque of Rs 1750. The money has been taken from my account on 27th December.

However, even after a 10 days, I didn't get any communication from them. On calling Airtel Helpline 121 for many times, I came to know that the application has been rejected as there is no feasibility and money will be returned.

However, till today, money has not been refunded. If I call 121/198, the representatives, have no clue of this application. When I call the person, who came and collected the application, he answered the call first time, but after that not answering my calls.

This is cheating from AIrtel or mismanagement. I gave money as it is a reputed company. Now, I don't find any way to recover my money.

MyName: Natesh K R
Contact no: [protected]

I recently bought a blackberry set 9100 with mob no [protected]. was told that Airtel was the best service provider by one of the shop owners here and as per his request i took a pre-paid connection card and an airtel net connection package for 474 on Dec 27th 2010. It was after 24 hrs that while trying to
access my mails did i get the message that airtel does not support Black berry 9100 and later on upon calling customer support i was told that i need to take another net package with Blackberry. I took that. I have been calling customer support for the past 2 to 3 weeks regarding this issue and was told
that they have given the request that my balance would be refunded and added to my present talk time even thought they said they had no option and was given a time limit of 24hrs. When i called up after a few days to see what my status is.. the story goes on.. each of the representatives says the same
we have no option and finally connects to the team leader and this connection from the low level to senior level would take minutes and disappointed i would sometimes hang up

If this net connection package does not support a particular set, it should have been informed to the customer and not make him pay for something which
is worthless for his handset.

Team of Representatives who handled my issue (Called from Cochin and i got chennai office) AIRTEL CHENNAI OFFICE STAFF Rajesh, Preethi, Priya, sunil, Sicily, Anas etc.

Is this the service that Bharathi Airtel provide. Fed up.. i might move on to some other service provider soon..

I dont know if by sending a complaint would make any change in my issue.

I hope some one would help me out on this.


A frustrated customer

I Have lost my mobile and requested for duplicate with the same number [protected] and the application was submitted on 17th at Raghaviah road ,Airtel customer care center by 10.45 am.Till now the sim is not activated i.e 18th 11.20 am.I was informed that on 17th 5 pm that the server is down and hence the delay.Request activation on priority.


V.UMASANKAR,

NEW NO 15, NORTH USMAN ROAD,
T.NAGAR,
CHENNAI 600017

Hello,

I applied for a Airtel broadband connection on date 12 Jan 2011, and i paid amount Rs 4000/ for the connection to an Agent who came to my house for giving the connection. He offered me a plan which is Rs.899 monthly plan and asked me to pay Rs.4000 which includes 4 months advance rental and 2 months free usage .
The agent provided me an acknowledgement slip which doesn't have any TBLR number. He told me that I will get a mail and a confirmation call from airtel but I didn't get any of these. When I try calling to the agent's mobile number its telling that its switched off.

I called airtel customer care but they asked me about the TBLR number, which unfortunately I don't have and told me that without that they will not be able to help me.
Now , its been one week and I am with no broadband connection and I don't know where and whom to complain about this . It seems that I have been cheated here.

Below I am providing all the info I have :

Agent name - Kishore
Agent mobile number - 91 [protected]
SP/DP no. BTM004
Exchange BTM
SO code - DSA 14


My Details :

Name - Samrat Sarkar
Address - S4, Rajashree Apartments, 2nd floor, 18/57, 1st main, Krishnappa garden, Off Bannerghatta Road,
Jayanagar, Bangalore - 560041
Cell Number- [protected]


Regards,
Samrat

My name is Misbah Sayed & my airtel mobile # is[protected]. I am constantly being charged for accessing 0.facebook.com via Airtel Live as the access point.

I understand that Airtel had announced that m.facebook.com will be free for 2 months and that duratiom is up; but 0.facebook.com is a text based version of facebook which is advertised as free for lifetime via Airtel Live for Airtel users.

Why is airtel advertising false information on 0.facebook.com as on the top it says free access via Airtel Live!!?? I call customer care every month about this but I never get a resolution. Hell, they even refuse to give credits for as low as 5 rs or 10 rs. Its not a matter of money but its a matter of business ethics.

Today was worse...I called up Airtel complaints helpline, 198 & spoke to a guy named Prashant (@3:38 am on 18/01/2011) who blatantly refused to entertain my query sayin charges valid hai..kuch nahi hoga. I asked him for the total amount of charges incurred. He gave me a break-up & I again asked him for the total...he gets back to me sayin, break-up diya hai...calculate kar lena....& just hung up on me!! This is Airtel caring for its customers. I tried calling complaints back but looks like they put a block on your number or something because the call doesn't get connected for the second time if they get an irate customer.

I have lost all faith in Airtel but if this matter will be looked into, I need Airtel to bring Prashant to task for his extremely "PROFESSIONAL" behaviour & also stop giving false promises or advertising to customers. If you guys are incompetent of doing something, don't brag & publicize about it.

Guess I'm expecting too much from Airtel. Trust me, if this goes on....i think i've already made my mind to port-out my number from Airtel once MNP goes live on 20th Jan 2011 even though I'd hate it coz i've been with Airtel since I was in school & i've had this number without any issues in the past.

Hi,

I applied for airtel broadband then executive has come. He was team leader for airtel. He was insisting me to take MTS but I was not agreed then he said in your area we dont have service..I dont go with MTS then after 2 weeks again he made a call & said I am sending my executive please give him all the documents & Money. I gave. Executive said within three days you will get the connection but one week over now no body is picking the phone & not get any response. still m waiting for connection.even from airtel customer care also not responding in proper way...Now i am feeling really I applied for a connection with a company.

I was using the Airtel Number (+91)[protected], and I was regularly paying their bill. Today I have received a call from their side about the payment of the bill from (+91)[protected], some and Miss behaving lady. She was using a such an abusing language and she in turn called my wife and said i was cheating with her by calling other gals. This is really disappointing for me and it has impacted my personal life.
She wants me to get the bill settle with 1000 Rs. and she wants me to make a payment without any delay, and then i got agree to make a payment of wrong bill just to come out of this problem but then i have asked them for the written communication through mail or a sms with full and final settlement from them. After that she has changed her colors by saying, She will not going to send any mail, and she said i will confirm after receiving 1000 Rs. and then i refused for the payment without any mail confirmation from them.
And Again in turn she has started calling all my friends and colleagues by using wrong name and spoiling my image by using the wrong name of some Gal.
Please do the needful as I am ready to make a payment but with some proof from them for full and final settlement with 1000 Rs.

hi this is to inform u all that there is a fake call from[protected] making fool that u have won a lottery of 25 lakh . n ask me to give my acount no. but i cleaverly gave my un used acount no. so to know him clearly . so then he asked me to switch of my mobile till tomarrow and then recharge my no. by rs. 222 . and then call him . till then i came to know that he called me from pakistan . and he is fraud so pls pls take action against them . and stop them

I AM A AIRTEL CUSTOMER SINCE 2000. NOW THEY ARE SQUEESING OR ROBBING CUSTOMERS BY WAY OF SMS, HELLOTUNES ETC. MY No. IS [protected].TODAY THE HAVE DEDCUTED RS.135/ AS CHARGE FOR HELLOTUNE WHICH I HAVE NOT DEMANDED. WHEN CONTACTED THEM THEY ARE SIMPLY MOCKING US BY WAY OF SAYING "HOLD" OR "WAIT FOR OUR EXECUTIVE" ETC.

MY HUMBLE APPEAL IS TO TAKE ACTION AGAINST THECONCERNED AUTHORITIES OF AIRTEL FOR THE UNAUTHORIED ROBERRY OF MONEY OF INDIAN POOR PEOPLE AND TO SAVE INDIANS FROM THESE CORPORATE'S CONSPIRACY AGAINST THE MAJORITY

MOHAMMED KASIM
RASEENA MAHAL
P O CHETTIPPADI
PARAPPANANGADI

Dear Sir,
I m using airtel services , airtel number is : [protected]. On 12th jan. i recharged my cell with 41 rs. Before recharge i confirmed from airtel customer care executives more than once abt 41 recharge benefit. They all told me that u will get reduce ISD call rate and full talktime (10rs on the spot & rest 31 within 48hrs). But i didn't get my remaining 31rs. Regarding this i complained via mail on 14th jan. Today i got the respone of that mail, it was that u will not get 31rs.
I m not satisfied with this, as one side airtel's more than one customer care executives told me that u will definately get full balance (when i asked them before recharge). And other side airtel guys deny it. ITS A FRAUD... Either they have to give us proper information or follow the given one.
It is unethical..

I m frustrated a lot from this act. And will not suggest anyone to use airtel.

Do needful action .......

My contact no is : [protected]


Thanks & Regards
Nikhil Sharma

Pls unsubscribe from gclub.com
I have not subscribed for this website, but deduction is made without my knowledge.
My number is[protected].
There is no solution from customer care, called them up and wasted money only.
Please do the needfull

Dear Sir

My mobile number is [protected] with Airtel & have a connection of paid Yahoo Zone which is not working since last 2 months. I would like to unsubscribe it. Please do the needful.

Regards

Mrinmay Ghosal