Airtel Complaints & Reviews

The pathetic service of Airtel is continued in Bihar. May be they have Boarded much more number of customer they can handle.
Minimum 10 call Drops happen to complete my every call.... every time balance get deducted...

Everytime i call from my kolkata no to my parents holding this number , cross connection is very common. everytime i need to listen carefully that whether it is my family or some cross connection. Really it is checking my patience. i am eagerly waiting for MNP to convert all 20 Airtel connection which my family is using for last 6 years.

IF YOU ARE ACQUIRING NEW CUSTOMERS DAILY THEN WHY CANT YOU BUILD INFRASTRUCTURE TO CATER TO INCREASING DEMAND.
REALLY I WAS LOYAL TO airtel FOR LAST 6 YEARS BUT I DONT SEE ANY REASON TO STICK TO IT.
GO TO HELL. ON THIS PUBLIC FORUM I JUST DONT WANT TO USE UNPARLIMENTARY LANGUAGE, OTHERWISE.............................

Dear sir/madam
i am using airtel prepaid from last three years, but from last two days
they are deducting my balance continously.so that when on 24 dec
my balance become nil then there were no deductions till 8pm of 25dec.
but when i recharged my mobile my balance started deducting and with
in two hours i lost my more then 250 rupees.
now from 24 dec i am trying to stop these services but AIRTEL has not
responded me and deducted my more than 250 rupees while i am
continously calling to dnt deduct any balance on 25dec10.
so i request you to take immediate action to resolve my problems.

thanks.

gaurav chaturvedi
[protected]
gaurav.di.[protected]@gmail.com

i got an airtel number more than a year ago. used it for less than a year. paid my bill each month. stopped using it in aug 2010. and got a new number. they have my cell number, resi number, hubby's cell number, offc number. they started claiming that i havent paid my bill for 3 months - which isnt true. claimed rs. 7000. called up 5 of my friends and relatives telling them about my non payment. and today they sent me an abusive sms which i cant even mention here - it is that bad. i wish to sue them and file a police complaint.

Dear Sir,

My self Mr. Himanshu R Patel. My Mobile No is [protected], I use your internet services for last two years, and I got never any kind of problem except GPRS Speed & GPRS technical problem. MY tolerance is over now, when I started this service I got regular speed 25kbps to 30kbps. For few last months I lost my speed, I got only 8kbps to 10kbps (both menservants r depends n my same parameter),

I contacted Ur technical team so many times, So many complains from me is given to Ur technical department teams...they try to solve , complain solved for maximum two days. Then the third day as It is (speed problem continuous)...

Ur Representative told me our area server is overloaded (network consumption)...please do some work fast for my SPEED PROBLEM, Now I tried In different Area (S.G. Highway ) I Got much better speed then mine... my total Details are given bellow:

Area - NARODA

> Address where problem is faced: 399, Moti khadaki, Near Jain derasar, NARODA, Ahmedabad-382330

> Landmark: Near Jain Derasar, Naroda Gam

> Duration of problem: for last 3 Months

> Number of signals [0 to 4]:3 or 4

> Alternate contact number: no, only contact me on [protected]

> Handset Model: Nokia 5130c-2 express music

> Problem description: Lower Speed in My Particular Area

> GPRS connectivity speed. : I got only 8kbps to 10kbps instead of 25kbps to 30kbps in other Area (S.G. Highway)

Sir, my name is Suman Ghosh. I activated Airtel mobile office daily plan of Rs.5/- on 24th december. I got 50MB mobile internet which will stay for two days, means till 25th december 12'O clock at night. Sir, all though I get full network at my home, but I can't use this service because of Airtel's network congestion. I can't download anything, it stopped after downloading of 1MB content. My handset model is Nokia N72 and I have Mobile Office setting. I complained customer care for two times but they cut my call holding it for 10 minutes. Sir, the number of my Airtel SIM is [protected]. I want that money back. Please help me.

My name is Keshav Saini and I stay in East of Kailash, New Delhi. On 18th December, 2010, 6 Days back from the date of posting of this complaint, I purchased an Airtel Sim and activated it on the same day. My sole purpose was to use it with 3g data card for internet browsing.

I never made any call nor sent any sms to anybody and nobody other than me and Airtel knows my number, since I am using it only in data card. But from the same day my sim was activated, I am receiving promotional sms from telemarketing agencies since my data card also accepts text messages.

So the question arises how my number was leaked to telemarketing agencies? It's only Airtel that has sold my identity to telemarketing agencies without my concent and knowledge. I had applied for NDNC on the same day my service was activated. So there is a clear case of selling of personal data for financial benefits.

I can't list here my number because doing this will further attract unsolicited sms and spamming.

These kind of breaches should be brought into justice and the companies must be penalized for allegedly stealing and selling personal data.

According to Airtel promotions i recharged my account with Rs 98 for Airtel gprs usage upto 2GB but still they are deducting money from my main balance which is cheating with the customer.

i followed all suggestions by Airtel customer care still facing same problem.
Things i did
1) recharge with Rs 98
2)activate service by dialing *567*13#
3) Reset MO Settings as recevied by 542310

Dear Sir,
Actually my no. [protected] and i am having Balance Rs.14+ on[protected] at 5.30pm. Once i echarge done for Rs.45 for my mobile no. automatically my balance Rs.14 has been deducted and balance shows as 0.06paisa. After that i complained to Airtel customer care then told that mistake has been occured. Your problem will be solved before 16th Dec-2010. But still now deducted amount is not credited to my no.

Second thing i am having balance Rs.35+ on[protected] around 1pm. Once after 1Hr automatically my balance Rs.13 has been deducted and balance shows as 22+. After that i complained to Airtel customer care then told that you downloaded any content from Airtel i told nothing done and then call is automatically cutted. But still now deducted amount is not credited to my no.

.PATHETIC SERVICE OF AIRTEL.





End No. of Times I had complained That I am Not able to speak with the Custmer Care Executive on your 121, but in Vain. Should I knock the doors of the media Or the consumer court for the same, You better tell me.
I will be the 1 one to opt for number portability of other network whenever it will come.
detail of ref no given by airtel everytime are:
1) cuivr [protected].
2) cu [protected].
3) cuivr [protected].


Vikas Sarin
Mob No: [protected], [protected].

Last month i got sim card Airtel no;[protected] submitting a photo and a photo copy Identify proof .Last week My no was deactivated for the reason of lack the above submitted documents.For this reason I went to Airte office at rajahmundry-VVS infotech pvt ltd for submitting the required documents again .They did not my accept my identify proof(2 wheeler licence) without valid reason.(Exe name;Miss Shanthi ).Already i having postpaid connection([protected]) which is operating from 2006.Eventhough i am having Reliance and Vodofone connection,which are got through same documents why they are not accepting this as identy proof.

Dear Mr Sunil Mittal / Mr Sanjay Kapoor,

This is to inform you that I started using your services trusting your brand's values however I never thought that I will have such a painful experience with your company. The way your team handles its customers is simply pathetic.

Let me brief you the entire story :

I purchased your Broadband connection a few month's ago. The number provided to was[protected]. It was installed after a big argument as the connection was installed crossing its SLA after a week. When I denied installing the connection then your engineer came & did the installation in just 2 hours.

Two months later I changed my address & requested for the House Change process. I again took 20 days for completion where the Request was made for the same city, same location; just a few houses away from the original address.

I did not like the service provided for the house move & denied continuing the service; however your collection team promised me that they will not charge me anything for the relocation & will waive off all the amount. I paid the rest of the amount which was told to me after the waived off amount.

The service continued for another month however the worst thing happened after one month, when I received my next bill. I observed that the promises made were all fake & your team in the call center said that you are not eligible for any such waiver.

The moment I heard this I disconnected your services & thrown out all the equipment provided to me. I never used your services after that. It was in the month of July or Aug 2010.

After that, some tragedy occurred in my family & I was not in state of enjoying any such services in my life. Since then you team is making call to me / my relatives that they will come & arrest me. Some calls were abusive too. Some one is saying that the amount is 4700, some is saying its 2200 some one is just making threatening calls without any reason.

I would like to tell you that I too work in the service sector & we have never made such abusive calls to our customers (This is simply not acceptable as per TRAI guidelines). I would also like to tell you that I had a number [protected] with your company & it was a post paid number. On this number your company has to return me some amount. If I wanted I too could make such abusive call to you however I never did. The amount is still pending with the company.

The day one of my relative got an abusive call from you side I logged a complaint in the consumer forum & also on web site http://www.complaints-india.com/7686/comment.html which is still not resolved. Your Customer Service Team Member Rakesh Ranga has assured me that the issue will be resolved. It means that its been pending from your side not from my side.

Without Resolving the matter I got a call from [protected] / [protected] these numbers yesterday & these people said that there is a non bailable warrant against me. They said that they were calling from 30 Hazari Court. This is the first time I have seen Airtel operating from 30 Hazari Court.

Today again I got a call from[protected]. The caller's name was Diya Sharma who sits on the 2nd floor, works in collection deptt. & reports to Ashwini Sharma. Again some one called me from same ofice & same number. I have already requested to your team that I do not want to use your services & disconnect me from your network.

By writing this mail to you I am again requesting you to kindly disconnect my connection. The way you have treated me from day one; do not deserve any kind of payments from my side. It actually requires you to pay me some amount for the harassment you have given to me & my relatives.

Kindly understand the level of pain your company has provided to me. Keep the pending amount of my phone number as a gift & give me piece of life as a return gift. I promise, I will never use any of your services in future & will never refer your services to any of my friends/ relatives etc.


Regards,

Iqbal Singh
[protected]

SIR

I AM RAKESH KUMAR FROM PANIPAT (HARYANA) . I M USING AIRTEL PREPAID NO. [protected] . ON 27/11/2010 I REQUESTED FOR PORT OUT FROM AIRTEL TO TATA DOCOMO . TATA DOCOMO EXECUTIVE SAID THAT IT WILL TAKE MAXIMUM 7 DAYS . I WAITED FOR IT. BUT TODAY AFTER 26 DAYS MY NUMBER IS NOT PORTED OUT.AFTR 10 DAYS WHEN I ASKED FROM TATA DOCOMO EXE. HE SAID THAT YOUR REQ IS IN PROCESS. ON TATA DOCOMO EXE RESEND MY REQUEST FOR PROCESSINGS... IN THE MEAN WHILE I CONTACTED AIRTEL CUS CARE THEY SAID WE HAV NO RECORD FRO MNP , PLEASE VISIT OUR AIRTEL OFFICE IN PANIPAT. WHEN I VISIT THERE THER ALWAYS WE HAV NO RECORD PLEASE CONTACT CUSTOMER CARE . WHEN I VISITED TATA DOCOMO OFFICE , THERE MR. VISHAL ( [protected] ) SAID THAT YOUR REQUEST IS HOLED BY AIRTEL BOTH THE TIMES . FROM LAST 2-3 DAYS I M CONTINOUSLY TRYING TO CONTACT AIRTEL COSTUMER CARE BT EVERY TIME THE STATUS IS NOT CLEAR BY AIRTEL . CCE's SAY THAT I AM TRANSFERRING YOUR CALL TO SENIOR EXE, AND THHEY DISCOONECT MY CALL.... PLEASE HELP ME OUT .

WAITING FOR YOUR RESPONSE

THANKS & RAGARDS

RAKESH KUMAR
[protected] , [protected] ,
EMAIL _ [protected]@gmail.com
[protected]@yahoo.co.in

I was using Airtel Friends card since 5-6years. Now since 2-3 Months I was not using it since I was out of state(Maharastra). Now I came back the sim was unable to register on the network.When i called the CC they told me that no is allote dto someone else.My no have still validity upto 2014. I am going to launch consumer care compliant.What else i should do before that?
my No-[protected]

Sir/ Ma'am,

I have had a call on my Airtel number from a number [protected] I was on another call and I didnt pick up, as i saw it as an ISD number, while searched on google i found it from Pakistan and while I searched the whole number i found the same kind of complaint with the same number as mentioned below in the link:

http://www.consumercomplaints.in/complaints/airtel-c484681.html.

Please do the needful as I am scared how my number got leaked as I dont have any relation with any citizen of that country.

My number is [protected]....Please do the needful. and feel free to contact me on my email - guddu.[protected]@gmail.com

My sim no. is [protected]. Everytime when I recharge my sim, Airtel deduct some of my money without any information and my balance decreased. Yesterday (22-Dec-2010), I recharged my sim with an amount of Rs. 50. Today I made a call of Rs. 2.20 but now the balance is showing only Rs. 25 in my sim. Why Airtel does like this. We can never reach to Airtel Customer Care because everytime when we try to reach customer care, the connection is disconnected without transferring our call to Customer care officer.

I am having prepaid connection no.[protected]- now the sim is not working. it is showing 'invalid sim'. There is no problem in the mobile piece. It is the problem lies with service provider. Two years got they obtained my id particulars. Three months back, they again called my id particulars and verified and informed that I have submitted the same. But they said that they will send their person to call id particulars from me. They did not send any person. Now, without intimating in advance, they cut my services. this type of attitude of airtel is no appreciable. When I tried to contact over other cell number, they are even charging for the said customer care services. It is too riduculous to charge like that. It seems they do not want customers.

I am facing a problem from your product that unneccssary services are activated on my number. i want my problem to be resolved as soon as possible. also i dont want the calls and messages from the company. the customer care executives are not ready to listen to me.... i am fed up of your attitude. kindly look upon my problem. I would be highly oblieged.

thanking you

naresh bhandari
Ph no. [protected]

contact no.. [protected]

I have postpaid Airtel mobile phone (no.[protected]) connection.I normally clear my airtel mobile bill (month-wise) well in due date. Accordingly, against Airtel Bill Number[protected] Dated 13/11/2010 my payable amount was Rs.234.81 & corresponding due date was 01.12. 2010, I paid Rs.234/- on 22.11.2010 (i.e well witihin due date). To my utter surprise I found, Airtel, in Bill no.[protected] Dated 13.12.2010, is asking for Rs.234.81 as previous balance & payments made - Rs.129/- ,and for Bill period (11 Nov. 2010 to 10.Dec.2010) charges is Rs.230.53 (against which I have paid Rs.230/- on 20. 12 .2010) . I have all the previous Airtel bill records which show that I have regulerly cleared my bill amounts. So Airtel should amend their mistake in the next bill.

Hi i m the service feeder of airtel.I hv a postpaid connection.The recent bill which i hv recieved has some faulty charges.Without any intimation they changed my postpaid plan from 199 to 469 in which they have added Rs100 as a conection charges as well as they hv also charged Rs 75 as a late fee of previous bill but i submited the bill on time but they ddnt accepted my cheque and after inquiring i was informed that the account mentioned in the cheque was short of cash but there was enough cash in the account mentioned in the cheque than I inquired with Airtel helpline and they accepted there fault and told that i will not be charged late fee in the next cheque but inspite of this they charged late fee charges fee on this bill.So i want a rectified cheque nw.I will not submit the bil untill i recieve a new rectified cheque.Please solve my problem as soon as possible otherwise i will disconnect the connection.

Jyoti Tula
Mobile no - [protected]
Dwarka, New Delhi

I have read in newspapers that 'Mobile Number Portability' (MNP) has been launched in Haryana on 25th Nov 2010.
I am located in Faridabad(Haryana) & sent SMS to 1900 for getting UPC porting code, but, got SMS reply from 1901 that "MNP is not yet launched in your service area. SMS TO 1900 IS CHARGEABLE. THANK YOU"
I am surprised. What do I do??
Anyone who can advise what to do, please mail me at [protected]@gmail.com
Thanks,
AK Jauhari