Airtel Complaints & Reviews

For the past few days i have been facing issues in connecting to the internet (GPRS thru Mobile office). i have tried reaching the customer care ample number of times. i would either end up waiting with no response (losing all my currency finally as this call is being charged). i am highly dissatisfied with AIRTEL service.

I m using Airtel post paid connection with monthly rental plan and Black berry service basic mail plan. I asked for GPRS service on my blackberry hand set, but intially told its possible by the call centre fellow and told me that he will send the GPRS setting of airtel through SMS, But i have not recieved the setting. On calling again another cell centre fellow told me that blackberry hand set will not able to take the GPRS setting due to their entrprise version.
But The bill is generated to me for the Black berry and GPRS services and asking me to pay the amount. Appelet office says simple the Bill is generated you have to pay. Airtel apply the bill my mail checking the twice through GPRS and Blackberry service.
kindly check the billing servers of airtel it will generate bill for the SMS to landline no also which is partically not possible to do.

I am using last 2 years airtel postpaid number [protected].last Sep and Oct I got more bills 2100 Rs. I asked reason and sent proof of my call summary with call charges. Airtel customer replied we don’t have full details but you have to pay bills. I told how I can pay with out proof. Send proof of my bill details then only I will pay like I replied. After month disconnected my outgoing calls and next month disconnected my number with out any information. After that I had taken new prepaid number. Airtel customers taken sim contact numbers from my number [protected] and called all the numbers they told she was not paid airtel postpaid and disconnect given about me wrong information and taken my new number. I only told give my new number to my friends they are asked me can I give your new number or not. They are given my new contact number.Airtel customers called me asked to pay bill. I mentioned same reason they replied we don’t have detailed bill. After that they are calling my sim contact persons again and again every body complaint about me wrong information and irritating them too much like will go court she was not paid amount. Calls was coming these numbers [protected] and [protected] and [protected] and one of the names was Tulasi.
But they are not calling me even they know my new contact number also. What I have to do this was happening last 3 months.
Why airtel customer people doing like this if mistake have their side also.
Why I have to pay bill without knowing how they generate bill?

Thanks & Regards,
Sireesha

Sir,
My mob no. is [protected]. from last night my sim is showing that sim card registration failed. when i call the same no. from another no., my call is connecting to somewhere else and some one is recieving the call.
when i called to the customer care, they r saying that, "the number may have been swapped, so buy another sim card paying extraa money or apply for a duplicate one."
though it's not my fault, why should i apply for a duplicate one or buy a new one?
Kindly take necessary actions regarding this.
Chinmaya Mohini
Berhampur
[protected]@gmail.com
alt. no. :[protected]

Hello Sir ,
My name is Sameer Khan I am an Airtel customer from past 8 yrs ,my age is
19 and i live in mangalore , iwould kie to submit this complaint regarding airtel
office mangalore A B shetty circle Pandeswar Mangalore , For any queiris
regarrding airtel , such as ,duplicate sim , or sim to be blocked or aitel
boardband they provide every service but once the particular product is bought
if any problems occur and when we get back to them thier famous slogan is that
our SERVERS ARE DOWN I pleading to please take action cause i my self
including most of my family members and friends are facing thi probelm from the
past Five years and its the same OUR SERVERS ARE DOWN , PLEASE DO
SOMETHING .AMEN.

Hi Everyone,

Recently there was a news that government had made a rule asking all the mobile network servers to resubmit the address proof and ID proof pertaining to the connection each individuals, As per the government rule i have submitted all my documents again, But still i get a message which is a service reply asking my documents to be produced again to enjoy the uninterrupted service.
Why is it that they want us to submit the documents again. Does airtel think public doesn't have any other work other than submitting documents?
On top of all this Airtel has been considered as the No 1 Mobile Network service. But is this what a public expects from India's No 1 Mobile Network Service?
Kindly solve this problem.

Airtel IPTV not connected.

I am an existing Bharti Airtel customer (number[protected] and have been using Airtel broadband services for 4+ years now.
On Dec 16 2010 I placed a request for IPTV. Nobody called to follow up or check so around last week of December I think on Dec 27 2010 I raised my first complaint[protected] and their executive came to collect documents and I gave them a cheque of Rs 1750. I was informed in the next 7days connection will be up and running.
After 8 working days of waiting I raised my second complaint[protected] and was informed in the next 24 hours connection will be up and running. I did receive 2 calls from Airtel executives but they just wanted to come collect documents which I had already submitted. Not sure why it is not on their records (cef no: TBLR 201007).
No response from Airtel iptv executive on connection.
My third complaint was raised on Jan[protected] and by Jan 10th the connection was to be up and running. It is Jan 11 2011 and I am still waiting for the Bharti Airtel to come respond.

It is very difficult to get Airtel executives on call when you dial 198. I have dialed many times and have waited for 15 to 20 minutes to actually speak to anyone. Plus nobody there knows of any Airtel management number where I can escalate this issue too. All they say is 198 is your only option.

This is the first time Airtel service is so slow or to put it right it is "lame". Airtel service "was" great and if Airtel management takes their customers lightly then they are forgetting there are other good companies out their providing similar products with better services.

In short the service now from Airtel is very disappointing.
If nothing is done this week about my IPTV connection I will be forced to remove Airtel landline and broadband services too.

Regards,
Shahid.

I am Sivaraman Airtel No:[protected]. I have been using this for the past 21/2 years as postpaid. Before a year i changed it to Prepaid.

On 01.01.2011 i lost my mobile and i went to airtel show room to get a new sim for the same number. But they said my details [Name and Address] were not updated.

They asked me to go to the Hosur [60 kms from Krishnagiri] and to submit the ID Proof and Photo and to wait for 7-Days to get update of my details and then they will be providing a New sim. But till now they was no process in this. I have went to Hosur more than three times.

Airtel customer service is getting worse than ever. I need a new sim.

Hi,

This complaint is regarding the unauthorized activation of value based services by Airtel. Airtel has launched a procedure in which it will send a sms to you saying that some value based services is activated on your number and if you don't want to continue with this service then call/sms to a number. In that time if your phone is switched off then that service will be activated and deduction will be done from your account even though you have not explicitly advised to activate the same. And that has happened to me twice and for which I had to call to Customer care for deactivating the service. In this situation I would like to lodge a complaint against them to show cause them why they are taking the money from our account with out our permission and provide the solution to this problem.

Hi.
This is Chhabi jana(sasmal).i am a customer of your degital TV service.I recharge for 12 month RS-1656/- at that time customer care commitment was all bengali chanal will be came in this pack.But after re charge i saw few channel not comming(eg:-like Sangit bangla,star annand,star jalsa,zee bangla etc...)
.Then i lunch a complain but can't solve yet.And customer care exicutive telling sorry for that incident but can't refund mony or add thouse chhannel.Please take tricity stape as early as possible.
If you are not take necessary step to solve this problem, we will go for ligal step.
Thanks & regards
Smt.Chhabi jana(sasmal)
ph:[protected]

due to some generalised reason o[censored]ploading some software i've not been getting the signal for the past 7 days & the problem is still continuing. i contacted the customer care of the company but its of no use. they are not giving any proper response & i h've to suffer for the same. since it is a general fault the company should have taken proper care thereof which it has not taken.i hope that they do take proper action or do ih've the option of going to the consumer redresal forum.

Respected Sir/Mam,

My name is Manish Aggarwal and I am a Airtel prepaid connection user with Mobile # [protected](Haryana Circle)...I have been using this Mobile Number for quite a long while now and had no major concerns in the past.But from past few months,almost every single day I am being charged for a service called (AIRTEL LIVE) which is offered by Airtel,for no reason.Despite of contacting Airtel Care END NUMBER of times and requesting them to deactivate this service on this Mobile Number,I am still being charged almost everyday for the same service which surprisingly I HAVE NEVER EVER USED...Every single time when I contact Airtel regarding the same I am being asked to delete some settings from the handset that I use,which unfortunately has NOT DONE any good.THE MOST SUPRISING PART IS THAT WHEN I ASK THE AIRTEL PEOPLE TO DEACTIVATE THIS SERVICE FROM THERE END,I AM TOLD THAT THIS SERVICE CANNOT BE DEACTIVATED FROM THERE END AS ACCORDING TO AIRTEL ONE WILL ONLY BE CHARGED WHEN HE USES THIS SERVICE WHICH IS VERY HUMILIATING AND DISGUSTING AS I HAVE NO PROOF THAT I DO NOT USE THIS SERVICE...I have escalated the issue end number of times in the Custmore Care Dept. but have never been provided with any permanent resolution to this.Every time it is a QUICK FIX that the Customare care dept. gives and few days down the line the same issue reoccurs(That the amount starts getting deducted from my account).Though I only use this Mobile Number as an alternate number as I am not currently residing in Haryana anymore,but still I will be using this number and would like to get this issue sorted out at the earliest as I have already paid A LOT to airtel for something that I've never used.Any assistance from your end would be greatly appriciated..Waiting for a positive response..

Thanking You,
Manish Aggarwal
[protected]@dell.com

Dear Sir/Madam,

I am writing this to highlight an issue with my Airtel mobile services. I am an NRI and wasn't aware of Airtel's regular & dedicated account blunders created recently. I recharged my account yesterday with an amount of Rs. 250 which, as per Airtel's offer, provided me with full Rs.250 talktime. As I said, I wasn't aware, this has now gone into some dedicated account, with a validity of one month. But, I am unable to make any calls, as my regular account has only some 15paise. It's just ridiculous and a blunder on part of the service provider.

When I try to contact Airtel's customer care, I get those stupid answering machines and unable to speak to someone for real.

I have been using Airtel since very long time while I was in India and use it whenever I am back in country. I am quite frustrated by this and want someone to contact me & fix this ASAP!

Regrads,
Gaurav
gaurav.[protected]@hotmail.com

I GOT A NEW AIRTEL COOECTION RECENTLY FOR INTERNET SERVICES BUT THE DAMN SLOW SPEED DESNT ALLOWS ME TO SURF THE NET FLAWLESSLY SOMETIMETIMES IT ISDAMN FRUSTATING N EXHAUSTING .......WHAT 2 DO? ALL THESE SERVICES ARE [censored]G ....... NOT TO SAY ANYTHING THEY JUST WEANT MONEY AND NOTHING ELSE PLEASE GET ME RID OF THIS DAMN SLOW SPEED AS SOON AS POSSIBLE

My Airtel land line no#[protected]

I had requested for deactivation of my Safe Custody Mode on 31st Dec'2011, which was later informed to me on 2nd Jan'2011 that the same has been done, however till 9th Jan'2011 its not been done.

I have been making repeated calls to Airtel broadband helpline (which is the only mode to contact them) regarding this, firstly i get the resolution time of 8 days, whereas now days one can get a new connection in 2 days time.
Secondly, i have spoken to many floor supervisor and airtel customer care agents but every time, they tend to change the actual complain i have made, ie. 2nd time i called up they updated my complaint as "Customer requested to discontinue the airtel connection" and 2 days later they have registered the complaint as "Customer wants to shift the connection to another address"

I have been repeatedly trying to get in touch with the nodal officer at phone no#[protected], however no one is picking the call, so i have dropped in a email at their mail id# nodal.[protected]@airtel.in.

Following are the complaint no# which have been given to me[protected]given on 4th Jan'2011 and still not closed as on 9th Jan'2011) and[protected]given on 8th Jan'2011 with TAT of 12 hrs still in open status).

Coz of all this i am facing great inconvenience and wasting my time and money on just making calls to airtel helpline[protected] and then also i am not getting any help.

Would like you to intervene in this case and try to help me out.

Ravi Shankar
For further details please feel free to get in touch with me on my mail id# rav.[protected]@gmail.com

Dear madam/sir,

I'm using samsung GT-I5801 with an airtel no. [protected]. I have a problem wit my handset or my network with which i cudn't get to know about my MAIN BALANCE, SMS BALANCE, NET BALANCE and any other USSD CODES... Can you please insist me by mail to ([protected]@gmail.com) or sms to know a solution for my problem.
thank you

Dear sir,
my mobile no is [protected]. I am using airtel mobile office service almost 1 year with out any problem. But since nov 25, 2010 i am facing a huge problem. I can now only access gprs for 4-5 minutes after connecting to the internet. After that the gprs connection is getting hold forever. If i diconnect it and then reconnect it then same things happened repeatedly. I am using nokia n72 handset. I have complained many times(30) to the airtel technical help line(12118). But they are not responding well. Many they have taken complains and take some days to resolve it. And i called to 12118 every time they have said my complain has been resolved but my problem remains same. I am using mobile office 98 plan. This problem happen to every n72 with airtel connection. Because now i am using gprs with vodafone in my n72 without any problem. And with my airtel sim i can access gprs without any problem.but i am facing the same problem with every airtel sim. I have tried with another n72 same things happened. Sir please please help me and resolve my problem.
Yours faithfully
Alakesh koley
E-mail ID- koley.[protected]@gmail.com

Dear Sir,
My self Rishi Ram Sharma and i am using Airtel SIM. My mobile number is [protected]. i have submitted documents like address proof and password size photo on 01.01.2011 at Airtel shop Neelam Bata Road -Faridabad now problem is that my airtel mobile service is closed by the Airtel company but I want to continue the service. When i asked the customer care they told it will be activated soon. But still my SIM is dead. Please register my complain & activate my sim service as early as possible.
Regards,
Rishi Ram Sharma

My internet facilities are unlimited free from 8 pm to 8 am everyday . I started using the broadband service from 7:55:55 pm on[protected] . I have been charged Rs1720 for 4.05 minutes for usage that is charged for me.
Anil Kumar Makhija
Landline no 47562599

Sir/Madam,

I want change my existing 499 plan of voice and DSL to 699 unlimited.
I have mentioned my ( in name of Sudhir ) Airtel Fixed line No. in the Subject of Complaint.
Thanking you for your service and good regards.