[Resolved] Airtel DTH HD — No Response from Airtel

ramesh_obi

from Bengaluru, Karnataka

Address:

Karnataka

Sub: No Response from Airtel DTH to align the Dish to get new Channels.

My Complaints regarding new HD and Regional channels. I'm calling customer care from last 15 days to recify my problem. They have rasied 2

Service Requests SR#6326524 (Open from 10 days), SR#6548275 ( Open from last 3 days). I'm getting SMS from Airtel as this request will complete within 24

hours.I also got one Mobile number of their service executive in that SMS. If I call that execitive he is simply replying that I'm not working in that area

contact customer care. If I call again customer care they will say it will be sovled in 30mins/2 hours/one day...playing like anything. But I'm not able to see new channels & getting any call from Airtel executive to resolve this problem.

I have activated and paying money for HD pack (NGC HD, Discovery HD, Movies Now HD) and not able to watch activated HD channels. I'm getting error SM1 for

Movies Now HD and Discovery HD) & also for new Regional Channels Sakshi TV, TV5, Bhakthi TV. They need to realign the dish to new satellite to get these

channels.

I'm not getting any reply from them and really really fraustratued with this. I'm taking this as very serious issue. I'm the Airtel customer of Airtel

Broadband/Landline, Airtel HD DTH , Airtel Mobile.

I'm going to discontinue all the services from Airtel if this problem is not solved immediately and I will go for other Operators.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

mdtham

from Mumbai, Maharashtra

Airtel DTH HD — Component Video not working

Hi,
I have Aitel DTH HD Connection and i'm trying to connect my tv through Component Video Cable but it's not working(My Customer ID is: [protected]

ramesh_obi

from Bengaluru, Karnataka

Pls dont tell like this...Our area Service team (Bangalore- 560076) is not responding on this. I'm not getting any call from them. I'm fighting on the same issue from last 15 days. I need an immedialte resolution.

ramesh_obi

from Bengaluru, Karnataka

I'm trying to call to nodel officer from this morning, but its always busy...seems they kept the receiver away from the phone. seems they dont want to receive any calls from customers.

I'm getting some calls from North region (Noida/Delhi) asking about the resolution. But they also not able to do any thing.

I'm wondering, Airtel need to do any miracle to migrate my dish to new satellite ?

I was frustrated with your service. I'm the Airtel Customer of BroadBand, Mobile, LandLine & DTH.

This may be the last month to me to use all my Aitel Services (Broadband, Land Line, Mobile & DTH HD)

Thanks for NOT HELPING ME !
Ramesh

ramesh_obi

from Bengaluru, Karnataka

Hi,

Please note that I have raised Service Requests SR#6326524 (Open from 15 days), SR#6548275 ( Open from last 7 days) to resolve the same issue.

I have opened this compliant in https://www.consumercomplaints.in on 3rd April. Even till today no one came to my home to resolve this issue. Also nodal officer number is alwasy busy ( intentionally making it busy ).

I need the correct date and time for the resolution. I'm waiting here for morethan 15 days. I'm paying the money for new channels without watching. Requesting you to understand me.

ramesh_obi

from Bengaluru, Karnataka

My Airtel DTH HD CustID:[protected], I have rasied complaints about satellite migration nearly 18 days back i. e on 26th March'11 (SR#6326524). Again raised one more request on 1st april'11 (SR#6548275) for the same.

You people are saying today, tomorrw to solve the issue. Please let me know howmany days it will take for the satellite migration. Its hardly 15 mins job. I dont know why you people are taking so much time to resolve this issue.

Also no response from our area service engineers (commmunications network, mobile :[protected]).

And our Nodal Offer phone numebr is always keeping busy intensionally[protected]. Receiver kept away from the phone.

I'm paying t he money for HD channels without watching...I'm treating this as very serious issue.

I need correct date and time to complete this request. I'm contacting you from many days. but there is no proper action.

Regards,
Ramesh

ramesh_obi

from Bengaluru, Karnataka

I'm waiting here from 20 days for the Satellite migration...Ple let me know Howmuch time you ppl take. Requesting you to respond...

-Ramesh

ramesh_obi

from Bengaluru, Karnataka

Finally Airtel DTH Team did the Satellite migration. They charged Rs.100 for service charge as I have raised this request in 6th month (mar'11) of my Airtel DTH Connection. They came now in 7th month (April'11) saying your 6th month worranty is comepleted so you have to pay Rs.100.

So I paid that amount for their service...But I told those service enigineers as I'm not getting good singnal from SES7 Setellite while doing the migration. I'm getting the Signal Strength 60% only. So Now my HD Channels clarity is not good and they are looking like normal channels.I have seen excellent HD picture quality with INSAT satellilte.

They are telling that for HD box we will not get more than 60% Strength. So is this the real picture clarity Aitel DTH is giving ? or this is the problem with SES7 satellite ?

Expecting quick response from you...

Regards,
Ramesh

ramesh_obi

from Bengaluru, Karnataka

Dear Airtel presense,

Finally, after one month fight Airtel DTH Service engineer came to my home and did satellite migration. After that I'm getting poor Singnal Strength ( Its 55% to 60 % max) . Due to this I'm getting poor HD channels. Clarity is like SD channels. There is not much difference between HD and SD channels here.

I requested service engineer to look for improvement of the signal strength. But he told This is the MAX Singnal strength you can get in HD Box.

I think for this kind of HD clarity no need to go for HD STB.

Please confirm if 60 % is the maximum Signal strength is possible in Aitel HD STB?????

else tell me the problem with your new satellite SES 7?

Finally Airtel Service Engineers charged Rs.100 to do this work. I'm not happy with this kind of poor HD quality. pls rectify this ASAP.

Thanks,
RAM

ramesh_obi

from Bengaluru, Karnataka

From today Starting 6:15am, I facing some other issue... All the new channels got deactivated. what t he hell is this ? Only for this new channels I requested for the migration. I have activated these new channels (Sakshi TV, Bhakthi TV, TV5 & HD Pack [ NCG, Discovery&Movies Now] 5 days back after satellite migration.

From today there were deactivated and showing the error code 4. I have sufficient balance in my account. Requesting you to resolve this issue immediately.

-ramesh

saudimran

Airtel DTH HD — Airtel DTH HD - Four Issues, after several complaints still suffering

I am Airtel DTH HD Customer ID[protected].

I have 4 Issues-
1.I Topped up Rs.2000 with My American express Credit Card & was deducted immediately from my card on 18th April 2010 7.20pm but it still didn't showed up to my online account.
2. When I bought it I subscribed Ultra pack for 1 year but it is still showing Sony mega Pack with validity till 4th June 2011... one month passed.
3.I was promised for Movies Now HD, still showing unsubscribed channel.
4.I want portion of that Rs.2000 to convert my Ultra pack to Super ultra pack...

I have complained several times but fake promises only so far.... Airtel DTH service SUCKS man...

saudimran

Fully Agreed... No Support Still

saudimran

Dear Mr.Rakesh,

Do u guys really follow up your customer complains seriously???!!!

Still all of my above problem exists... Please resolve ASAP...

Regards,
-Imran

saudimran

Call me +880-[protected]... I also mailed to your prescribed address...

saudimran

No support...No Call...Nothing...Still Suffering...
Pls think 100 times before buying Airtel DTH...