Hi,
I am Tejinder Singh from Chandigarh. I have been having network problems at my home which results in call drops and disconnections while using GPRS services.
I put in a complaint with the customer service of Airtel on June 2nd, 2009. Subesequently, after a few days, when the problem was not sorted out, I escalated the matter to the Nodal officer. When again the problem was not attended to, I escalated it to the so-called supreme authority on customer service, the Appellate Authority.
It has been three months since I have been following up with the problem and the standard five, well rehearsed sentences that I have been hearing from Airtel (and that includes the hilarious Appellate Authority) are:
1. We are sorry for the inconvenience caused
2. We have forwarded the complaint to the networking team and we are awaiting their feedback
3. Someone would be contacting you soon
4. We cannot do anything till the networking team gets back to us.
5. Please let me check the status on your complaint and I will revert to you.
After the Appellate Authority, there is no other addressal mechanism. When I asked the Appellate Authority of some other way to address the problem, the answer is "No one after me".
Is this the level of service one should expect from a service provider which advertises of "Atoot network" and boasts of its customer service levels.
Regards
Tejinder Singh
Aug 14, 2020
Complaint marked as Resolved
Airtel — wrong & faules billing
respected sir/mam, my self komal narang jabalpur mp. phone-no[protected] in this no i am gotting 2 bills last year i have dissconect my this no &and subbmit all thing related to internet & i have no dues pending. but after i have request that pls give me same no .and the same no is issue to me.but the connection bill is comming from last 4 month i have complain to coustmercare also but they dont give me any responce.this is done second time.in new connection i have no pending ammount.i have full papers of last connection the recieve of payment&submit full things related to internet & i have shown to local office.BUT NOW I FADAP WITH AIRTEL CONNECTION AND NOW I AM DISCONNECT THIS CONNECTION ALSO.AND I AM FILEING THIS CASE TO CONSUMER COURT.THANKS KOMAL NARANG JABALPUR MP. dist president of i.p.c. CELL-NO- [protected], [protected], [protected].