[Resolved] Airtel — Games on Demand Charges | |||
Hi , I am facing the same problem with airtel for some time now. My airtel number is[protected]. I have been using airtel for the past 6 years and I was happy with the service untill this issue has cropped up. I didn't realize that a charge of Rs 199 was being added in my bill every month for some time under the category of DSL Usage. I only realized it when i once asked for a change of plan and saw the e-bill. I saw that Rs 398 had been added to the bill as DSL charges and only when i called them up did the customer care tell me that this was for Games on Demand. I told them i never activated it and they said the server shows that the request was sent twice. I live alone and both the times the request was on work day when i could not have sent the request. I have called them up so many times in the last 3 months. I sent a mail to the [protected]@indiagames.com and it took one month for them to reply saying games on demand has been deacativated. However I keep getting this DSL usage of sometimes Rs 199 or 398 in my bill every month. I have talked to so many people in airtel and even took the number of the nodal officer in noida but all the times I have called that number no one picks up the phone. This is a serious issue it is really frustrating and after 6 years o[censored]sing it I am now thinking of getting the airtel broadband + phone connection disconnected if this does not get resolved. Thanks, Pradeep Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi Rakesh,
today i got a call from the customer care that my games on demand has been deactivated. However they were unable to explain to me how it got activated in the first place or willing to comment on anything else.
Also they did not say anything regarding the charges that they have already levied on me for the past year.
This is atrocious and totally unacceptable as they don't even tell me how the service got activated in the first place because i never activated it or used any of it.
Pradeep
today i got a call from the customer care that my games on demand has been deactivated. However they were unable to explain to me how it got activated in the first place or willing to comment on anything else.
Also they did not say anything regarding the charges that they have already levied on me for the past year.
This is atrocious and totally unacceptable as they don't even tell me how the service got activated in the first place because i never activated it or used any of it.
Pradeep
Hi,
The query has NOT been resolved. As i indicated in my comment above all that has been done is that they called me and told me that the games on demand has been deactivated. However they told me NOTHING about the charges that were put in my bill for the past months. I have neither been given any explanation for why the charges were levied nor any details of reversal of charges or commitment that such frivolous charges would not be put in my bill from next time onwards.
This is just a sham saying queries are being looked into when exactly NOTHING has been done on this,
Pradeep
The query has NOT been resolved. As i indicated in my comment above all that has been done is that they called me and told me that the games on demand has been deactivated. However they told me NOTHING about the charges that were put in my bill for the past months. I have neither been given any explanation for why the charges were levied nor any details of reversal of charges or commitment that such frivolous charges would not be put in my bill from next time onwards.
This is just a sham saying queries are being looked into when exactly NOTHING has been done on this,
Pradeep
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Let me provide some more details of the issue that i have described above.
It seems that this issue has been going on for more than an year. Since my bill amount is usually at least 2 thousand sometimes even upto 5-6 thousand Rs I never noticed this. I didn't realize that 'DSL Usage Charges' were for Games on demand and I didn't realized that i am paying 200 to 400 rs extra in my bill every month for over an year. I have only gone back upto March 2010.. I am sure if i go back I'll find that i have been levied the DSL Charges even further back. And i have NEVER EVER used the Games on demand which I am sure the GOD can confirm as i assume they have the usage pattern o[censored]sers.
Please find below the bill details and the sequence of events starting March 2010.
Bill for 18th March 2010 (Bill No[protected] DSL Charges 398
Bill for 18th June 2010 (Bill No[protected] DSL Charges 199
Bill for 18th July 2010 (Bill No[protected] DSL Charges 199
Bill for 18th August 2010 (Bill No[protected] DSL Charges 199
Bill for 18th September 2010 (Bill No[protected] DSL Charges 199
Bill for 18th November 2010 (Bill No[protected] DSL Charges 398 Rs
I checked the bill and realized the problem. Called Customer care and only then i realized that DSL Charges are for games on demand which i have never used.
Complaint logged - Number 40499465
Again called Customer care - Callback number given.. never recieved call[protected]
Mail sent to [protected]@indiagames.com on 20 Nov, 2010
Bill for 18th December 2010 (Bill No[protected] DSL Charges 398 Rs
Mail recieved from GOD saying Account Unsubscribed on 22, December, 2010
No DSL Charges in the bill generated on Janualy 2011 as it seems the accoun deactivation worked. But after that it got activated again.. and i started getting the DSL charges again from the next month.
Bill for 18th Feb 2011 (Bill No[protected] DSL Charges 199
Bill for 18th March 2011 (Bill No[protected] DSL Charges 199
Pradeep