Airtel — Airtel is Fooling Customers

radhe.dhakad

Address:

Hanumangarh, Rajasthan

When I submitted an aplicaion to port-out my Airtel number [protected] to BSNL, after generating the UPC code I got a call from Airtel, "why you are changing operator?" I told them becaz of high tarriff plan. So the executive politely said that 'Sir,your tariff plan will be changed within 24 hrs, as All local Airtel call @ 10p/min, All other local call @ 30p/min & STD calls @ 40p/min." I said thanks to him. and call was disconnected.
But after 8 days I received 2 messages, both were same as :Your Airtel surprise offer valid now: local calls to Airtel @ 10p/min, other local calls @ 30p/min & STD calls @ 40p/min. This offer is valid for 60 days.
But after completing 24 hrs Iof receiving this message, my call charges are Local Airtel Calls @ 30p/min & Other Local & STD calls @ 40p/min.
so I asked the executive about this, then they said that plan will be actavated shortly.
bou after 2 days my call charges are same.
so what should I have to do or port-out to other operator?
please help me Airtel Executives Sir or any body...................[protected],...............[protected]......

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Comments

mnpcomplaints

from Kayankulam, Kerala

hai radhe.dhakad,

Same problem for all Airtel customers.
They always trying to fool customers. Customers trying to escape from Airtel because of high call charges.
Even rate cutter is not available. Rate cutter only available to Airtel mobiles. What did they think about users? All people are using Airtel service??? We want rate cutter (eg: Aircel @11, 1p/s to all local calls (30 days). Uninor @26, all local/std calls 1p/s (discount on 5% to 60%) for 90 days, Docomo @90/150, we get 250/450 min local calls. Even sms plans of Airtel are very high compare to others.([protected]@19, get 100 local/std sms daily for 30 days).

If Airtel wants their customers stay with them, they have to introduce new plans & reduce call rates.

Dear friend you have to contact your Nodal officer and if no reply then to Airtel Appellate officer.
Then send your complaints to TRAI.

[protected]@trai.gov.in, [protected]@nic.in & [protected]@trai.gov.in

georgemohan88

from Kolkata, West Bengal

I am also suporting RADHE because When I submitted an aplicaion to port-out my Airtel number [protected] to docomo, after generating the UPC code I got a call from Airtel, "why you are changing operator?" I told them because of high call rate.So the executive politely said that 'Sir we will give good offer for u offer is local airtel to aitel 10ps & other local network 30ps with in 48 hours. I said thanks to him. and call was disconnected.Ater 2 day i will call my friend for cheking the call rate i see that call charges to other networ is 40ps. But after 15 days in my account reduce 1rs daily, so I asked the executive about this, she said your portability offer end so to continue with this plan u have to charge 1rs per day.so i told to him plz cut that plan.then she said ure plan will deactive with in 24 hrs . Now my call rate is RS 1 for all local call & std rs 1.50

so what should I have to do or port-out to other operator?
please help me Airtel Executives Sir or any body..my no: [protected]

nareshcool

from Coimbatore, Tamil Nadu

Airtel sucks big time. Me too had the same experience but the best part is i've recorded the msg from IVRS to cancel my porting cancellation with surprise offer. It had asked for 48hrs for the offer to take effect. so by tomorrow if the same offer as 30p to Airtel and 40p other mobile offer is not getting activated am going to put into all forums and spread the worst service from airtel. Am planning to port out 27 airtel CUG connections in my company in this regard and move to docomo.

PS: I think we shouldn't agree for that surprise offer blah blah from airtel and continue with our porting request. My mail id [protected]@in.com Anybody interested in forwarding the airtel duping consumers issue can get in touch with me.