Airtel Complaints & Reviews

We had applied for 2(Two) landline connection and one broadband connection from Airtel, Ernakulam, Kerala on 17th December. We were assured by their reps.Mr. Vinu([protected]) & Mr. Deepu([protected]) that the same will be installed within 2 days. We also received some SMS from Airtel telling us that the same will be installed in 3 working days. Our cheque for Rs. 500/- against the landline application has also been encashed on 21st December. Since 27th December we have written two emails to [protected]@airtel.in. We have received replies that our rep. will contact within 24 hrs., but no calls. Then we wrote an email each to Nodal officer, kerala on 6th January and Apetlate Authority, Kerala on 19th January & 29th january. From both places we received acknowledgement email assuring that we will receive a response within 3 days but we are still waiting for the same.

Please help us know the status of our application or suggest us where should we now approach. On the website of Aitel we are getting no suggestion as to further course of action.

Thanks & Regards,
Proper Products Pvt. Ltd.
33/2328-C, Ponnurunni,
N H Bye-pass,
Kochi - 682 019
Dial :[protected]

Dear Madam/Sir,

I am using samsung GT-I5801 with my airtel no. [protected].In the begining days when i used my airtel number with this handset i got call summary details with call rate information at the end of the call.Also I was able to check my balance and validity.But now i am not able to check my balance and validity.Also i am not getting any message at the end of the call which will give information about the call rate.Please let me know what needs to be done for this problem.When i contacted the customer care they are not guiding properly.Also nowadays you people are charging for calls which we are making to talk with customer care exceutive,I am losing all my money in making call to customer care.Because after selecting the option to talk with customer care exceutive,its taking 5 mins to get connect with customer care executive.You are unneccessarily wasting our golden time with the cost of our money.

Please solve this problem ASAP.

Thanks,
Radhakrishnan K (My mail-id: itradha.[protected]@gmail.com
Alternative contact number :[protected]

airtel live
Location: Siliguri,West Bengal, India
Posted:[protected] by Ramesh Kumar
Illegal deduction of balance
Date: 16/2/11 From: [protected]

Dear Sir/Mam

This is to inform you that Airtel is deducting balance from my prepaid account for its unused Airtel Live Service namely ‘DID YOU KNOW FACTS’.

1. On Dec’10 and Jan’11 I received messages from Airtel saying that I have been charged RS.10 for activating ‘DID YOU KNOW FACTS’ service from Airtel Live, which I have never used.

2. From my prepaid account a total sum of Rs.50 was deducted in said period. I complained on 121 about this. The customer care executive admitted that this was done from their part and refunded the whole amount. After that the service was discontinued from my number without refunded the deducted amount.

3. Again on 11/2/11 I received similar message and Rs.10 were deducted from my prepaid account.


Is this the way that Airtel is supposed to deliver its services without intimating custmer.

I am feeling hopeless, kindly assist me gaining proper services and amount deducted from my account may be refunded at the earliest with deactivation of the service.

Also explain if Airtel cant take care of its customers, should I move to another service provider.

With regards
RAMESH KUMAR
[protected]
[protected]@rediffmail.com
[protected]@yahoo.com

SIR
this is akhilesh kumar and i have a prepaid number airtel [protected] .my problem this is that without my any concern how can be activate any vas service on my number video mod . i pay service tax to my every recharge
then what is this .15/02/2011 this date i went to airtel store faizabaad road opp shara shopping center .there was any female receptions mrs. varsha she was talking to me very rudely . your provider is very defaulter my bal deductions no this is one Metter . I have other more negative point .I know that many place where sale sim card without any id and distributor and ritelar keep pre activated sim card for sale without any ID. I am going to writing this matter to trai .very very deflator this is one provider to all telecoms service airtel and sunil mital is a very very thiamine . I did talk airtel nodal officer mr. ankit kumr he was saying sir you can do whatever you have to do .please dont tell me that what are you doing . my bal deductions this is no one fault many other fault in available in airtel . right now i am going to court ...................................................................................⇄
name akhilesh kumar
mo. [protected]
place .indira nagar lucknow

Unwanted and nonredable messages from TD-55555, may be virus threat
Dear Sir,
Since last week i am receiving messages from TD-55555 which are not redable as along with english alphabets, there are certain characters in a word. This type of message is creating confusion and giving a thought of would be virus threat. I am using hanset Nokia 5233.
Please look into the matter for avoiding such messages sent to the customers without ant explanations.

Customer ID online registration
My customer ID is [protected]
I wanted to recharge/top up my account online and addon few packages and movies to my account as well. For that purpose I tried to register on
https://ebpp.airtelworld.com/care/RetailUserRegistration/
but each time this message come.
‘We are unable to process your request. Please try again later. Regret the inconvenience.’
What is the reason that why this message comes again and again when I try to online register as New user?
Why your site does not allow new customer ID to register on your web site???
Please allow me to register online
https://ebpp.airtelworld.com/care/RetailUserRegistration/
with immediate effect so that I may recharge my account with new add online in my account section.
Thanks

Kindly don't give wrong info on mail and don't try to say false to me . Your call is in waiting and again you didn't call me. kindly call me unless within few days I will go in consumer court.



-----Original Message-----
From: [protected]@Airtel.in [mailto:[protected]@Airtel.in]
Sent: Thursday, January 20, 2011 4:19 PM
To: Spaprov Punjab
Subject: Re: wrong commitment by Executive Shantanu from Vriti for sale DTH connection, REMINDER 1

Dear Mr. Jain,

Thank you for writing to airtel digital TV.

This is with reference to your e-mail regarding package issue.

We would like to inform you that we tried to contact you on mobile number
91-[protected] dated: 20/01/2011 but your number was not reachable.

We have forwarded your request to concerned team and you would be contacted at the earliest.

We look forward to a long and fruitful association with you.

Regards,
Sonia Puri
airtel digital TV

Know more about airtel digital TV

Please keep your set top box switched on/standby mode for 45 minutes
while recharging, changing of package/ top up and booking a movie for
seamless viewing of services.
Registered telephone number/Address updation takes 24 hrs in
system/website.
You can know your customer ID through the menu option available on
airtel digital TV.

Note: In future to get information about any Airtel digital TV channels or top ups SMS GET<Channel Name> to 54325 from any mobile number*.
To add top up SMS ADD <Top up name> to 54325 from your registered mobile
number* or ADD < Top up Name><Customer ID> to 54325 from any mobile number*.
To know your Balance, customer ID and validity SMS BAL to 54325 from your registered mobile number* or SMS BAL <Customer ID> to 54325 from any mobile number.
Now MTNL & BSNL can also use the 54325 services. MTNL/BSNL subscribers need to send the request to [protected].
*Charges applicable as per the operator

To recharge your account visit us www.airtel.in/digitaltv.
To order latest Bollywood,Hollywood and Regional movies SMS START to 54325 from your registered mobile number*.


DISCLAIMER AND CONFIDENTIALITY NOTE:
i) The information contained in this e-mail message is intended only for the confidential use of the recipient(s) named above. This message is privileged and confidential. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail, and delete the original message.

ii) The sender confirms that Bharti Telemedia Ltd. shall not be responsible if this email message is used for any indecent, unsolicited or illegal purposes, which are in violation of any existing laws and the same shall solely be the responsibility of the sender and that Bharti Telemedia Ltd.
shall at all times be indemnified of any civil and/ or criminal liabilities or consequences thereof






Spaprov Punjab To
<spaprov.[protected]@idea. "[protected]@airtel.in"
adityabirla.com> <[protected]@airtel.in>,
"[protected]@airtelindia.com"
01/19/2011 10:26 <[protected]@airtelindia.com>
AM cc
"mail:shantanu.[protected]@vriti-interactive.
com"
<shantanu.[protected]@vriti-interactive.com>,
"[protected]@onlinedeals.in"
<[protected]@onlinedeals.in>,
"bharti.[protected]@vriti-interactive.com"
<bharti.[protected]@vriti-interactive.com>
Subject
wrong commitment by Executive
Shantanu from Vriti for sale DTH
connection, REMINDER 1
P Please do not print this e-mail
unless it is absolutely necessary P









HI,

THIS TO INFORM YOU STILL I DID’T RECEIVED RESOLUTION OF MY COMPLAINT. And I will give you time till 24th January 2011 unless I don’t have any other option to go Consumer court.

Regard’s
Nitin Jain
[protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:10 PM
To: '[protected]@airtel.in'
Subject: FW: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

fyi

Thanks & Regards,
Nitin Jain
Circle Office
Mobile: [protected]

From: Spaprov Punjab
Sent: Saturday, January 15, 2011 3:07 PM
To: '[protected]@airtel.insize'; '[protected]@airtelindia.com'
Cc: 'mail:shantanu.[protected]@vriti-interactive.com'; '[protected]@onlinedeals.in'; 'bharti.[protected]@vriti-interactive.com'
Subject: wrong commitment by Executive Shantanu from Vriti for sale DTH connection

Hi,

I purchased your DTH on 13th January my account id is
[protected] by Shantanu | Sales Adviser`, E-mail:shantanu.[protected]@vriti-interactive.com Number is [protected] from your outsource Outbound Vriti Infocomm. And Mr. shantanu guide me that you got extra benefits of iTV,6 Games, Star sports, Espn and Star cricket also in Rs 1590 with other sports channels Ten cricket, Ten sport and Ten action. I confirmed 3 time with Shantanu and he said me yes you got these benefits and this call is recored in system so am not committing you wrong if you purchase right now and I purchased you DTH. But after Installation I am not getting these benefits and I called to your Vriti executive Shantanu he didn’t pick my phone and when I called to Ms. Bharti today in morning number [protected] mail id is 'bharti.[protected]@vriti-interactive.com'she said me kindly call on Customer care once number is [protected]. When I call on this Number [protected] Ms. Ekta picked my phone and I told her my problem but she said to me this offer is not available on your package we can’t help you if Mr. shantanu commit any wrong communication then sorry for it.
Then I asked her raise complaint for my concern she said me I am not able to raise complaint because we can’t help you if someone commit wrong communication. Then I ask her to transfer my call to her senior and she said me I will transfer you call kindly hold line and she put my call on hold and disconnect my call. Kindly confirm why my call was disconnected by her. Then again I called to Ms. Bharti for telling her my this problem she said me I will arrange call back by Shantanu for you confirmation. But no call received yet.

And Vriti Ms. Ruby Number is [protected] will charge twice for my this package 1590 rs and they said my it will return within 2 or 3 days but I am afraid after this commitments and behavior.


Very frankly to say my first experience with Airtel is very very Poor and bad. Airtel is a big name in industry so I believe my problem will resolve very soon. Kindly resolve my this problem and arrange call back. Unless I have no other option to go Consumer court.


Thanks & Regards,
Nitin Jain
Circle Office
Mobile: [protected]

Hi

My name is hari. Mobile - [protected] , UPC Code - AT616841. AIRTEL has repeatedly rejected my MNP to VODAFONE for the third time. I am a prepaid customer i do not have any dues. AIRTEL replies me back that i have accepted an offer of 30 paise A2A and 40 paise A2O. I have never received any call from AIRTEL and i wonder how could they lie so. When i again requested for a port out they rejected with out any reason. Wats happening is AIRTEL fearing to loose its customers. This is hilarious and bull from AIRTEL's part. Please log this complaint as a serious issue on AIRTEL. I dont want their useless services and i don wish to ba a part of AIRTEL. Please help me to Port Out. I would never turn back to AIRTEL again. There are o proper replies from the Nodel officers as well as Customer support. Please help

Regards,
Hari

Dear Sir/Madam,

[protected]
A.Sivaramakrishnan

The above number is been used by me for more than 5 years in your network. I had a problem in your billing and due to that LPC has been charged in Aug 10.

I made complaint for the same and same has been waived in Sep 10 and i have made Rs.190 as a payment on 20-Sep-10 and requested for Disconnection in your Pondy Airtel Office which is not Actioned. Again when i went and enquired they replied we have forwarded & requested to speak to Customer Care Executive from the Hotline in the Airtel Relationship Centre. I spoke to your executive and request has been taken and Retention Executive from Airtel called up for retention and i request to De-activate the number same is been done on 8th Nov 10.

When i called the number [protected] it said "Number is Doesnot Exists". So i confirmed myself that the number is been De-activated but to my surprise i have been receiving the bill from Dec 10. When i enquired about the issue in Airtel Showroom Pondy they said number is been Re-activated on 30-No-10 with the customer request in Nile Communication.

Regarding the Re-activation without customer request letter how can Nile Communication can re-activate the number and also without collecting the O/s for the Mobile number [protected].

Kindly De-activate my number immediately and take neccessary action on the Nile Communication for their Improper Service.

The outstanding amount is only the Rental amount has been charged. Kindly waive the same or debit from the Airtel Showroom who re-activated the line.


Regards,
A.Sivaramakrishnan

Dear Sir,

Details about My New Connection Airtel Mobile SIM:-

SIM NO.[protected]F

MOBILE NO.-[protected]

SUK-10 PKD 6th DEC-2010


We already submitted ID Proof (Voter ID Card),What else Company needed.
Don't you think company should Inform first before putting off the phone
And if some one came to verify at home,they should atleast inform in advance.


Regards,
Pramesh Bhadauria
email ID bhadauria.[protected]@gmail.com
M-[protected]

WE HV ALREDY SUBMITED ALL REALATED DOCUMENT I.E ONE PHOTO ALONGWITH ID & ADDRESS PROOF COPY N GET FROM AIRTEL VENDOR NAMELY PAWAN TELECOM AYA NAGAR SIM NO.[protected] FROM AIRTEL PORT SIM. TILL TODAY WE HV NOT RECEIVED ANY INTIMATION FROM EITHER FROM MTNL OR AIRTEL
SHAILENDRA KUMAR SINGH
DELHI

I have a free airtel sim for mobile purchasing in POORVIKA MOBILE SHOWROOM. I have submitted necessary proof like address proof and id proof on the time of collected a SIM in POORVIKA MOBILE SHOWROOM. But within a week again called from airtel and they said disconnect the service since no proper proof received. Once again I have submitted the proof to Airtel Relationship Centre, Chrompet, Chennai.

But my total service disconnected on 08.02.2011 without prior intimation. The submitted proof not transferred from Airtel Relationship Centre to Airtel Head Office.

Some Higher Officer said, the proof not received then only we have disconnected and cancelled the service. No way to activate the same sim.

But I have a balance amount Rs.100/-approx. on my mobile account. That amount also not refunded.

This is a continued problem of most of the people.

Please advise the solution for my problem

I MADE THE FOLLOWING TRANSACTION WITH MOBILE NUMBER GIVEN BELOW AND RECEIPT produced by ICICI NETBANKING.

BALANCE WAS NEVER UPDATED. I CALLED CUSTOMER SERVICE and they refused to take any complaint or assist because they cant see any transaction on their side. Even thought i requested them to check more thoroughly.

Call was made at 16:30 to 121 on 15/2/2011

Biller Details
PREPAID MOBILE RECHARGE
EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
ILFS FINANCIAL CTRE, BKC, BANDRA - 400051

Consumer Details
[protected] ===> MY CELL NUMBER , WEST BENGAL AIRTEL
Payment Details
Payment Id [protected]
Amount (Rs) INR 444.00
Date of Payment 15/02/2011

I am airtel user I donot knowe how and when kingfisher girls callender services activated on my mobile. I donot use this service. Plz guide me how to remove this service.

respected sir/madam

Please help me to resolve my issue.

we given request on 28th oct 2010 for closing the broadband services, but Airtel havent turnback and not close the connection for 2 month. now they are asking for make the payment of 3500 rs without using the services, For your information i have copied the text of my email which i have sent on 28th oct 2010.

so please help me to resolve this issue.

FYI[protected]

From: kalpesh [mailto:[protected]@mxicoders.com]
Sent: Thursday, October 28, 2010 8:48 PM
To: 'wecare.[protected]@airtel.in'
Cc: 'Ashok Rathod'
Subject: closing account


HI,

We need to close both the broadband and telephone account from 1st nov 2010. We are shifting our office to Mxicoders software solutions 909,910, akshat tower road,near pakwan-2 ahmedabad.

We paid 6 month advance rental for a/c number 15540636, so please deduct the outstanding amount and give the amount back to above mention address.

Contact number : [protected]/[protected]


1st account
Our account no : 13014958
Static IP : 122.70.100.98


Our billing address : Mxicoders software solutions
911,akshat tower,Sg Highway,Bodakdev
Ahmedabad-380054

2nd account

Telephone -[protected]
a/c number – 15540636




Best regards,
Kalpesh
Chief information officer
Mxicoders software INC,
711,akshat tower, SG road,
Opposite rajpath club,bodakdev
Ahmedabad- India
US [protected]
India(91) [protected]
www.mxicoders.com

sir.,.
SEF NO:1078216
NAME: LAKSHMI
ADDRESS : 2/1 ANDIAPPAMUDALI STREET, 3RD LANE
OLDWASHERMENPET
CHENNAI:600021
my name is lakshmi.i applied for the broandband connection in airtel at four months ago. i paid 500rs cheque on 15/09/2010. but after a week they said there is no network fusibility in my area and then i demand for refund .,.,., they said it will be couriered soon,.,., but there no action for last 4 months. so kindly refund my money soon .,.,.,

i had ordered a recharge through my icici bank account for Rs.333 on my airtel number [protected]
in delhi & ncr region.. but i still have not recieved the balance and e-receipt shows payment to be successful.please help me out here as to when i will receive the amount i recharged for..
the details are as follows:
Payment Id [protected]

Amount (Rs) INR 333.00
Date of Payment 14/02/2011
Debit Account [protected]
Payment Status Success

Dear Sir / madam,
Broadband landline telephone No.[protected] is in the name of my wife Ms Parnoop Kaur and has been working regularly since 4 years app. We have been paying the bills regularly and are satisfied with the performance.

In June 2010 we have moved to Chandigarh and returned back on[protected]. We did pay visits in between but the telephone was not working. We tried to speak to the customer care but no action was taken since we rang up from our mobile phones.

In the meantime we have paid the bills which came. In December 2010 a bill was received for Rs 1700 but Mr Anil of Airtel[protected] asked us to pay only Rs 700 and promised to get the telephone connection restored. After repeated deliberations the telephone connection was restored on 15th january 2011. But one Mr jagdev from the collections and others keep calling regularly asking us to pay Rs 842 as arrears due while mr anil promised that we will not have to pay. The collections people refused to speak to Mr Anil to clarify the issue. Mr Anil kept giving assurances without any written assurances as demanded by me. Now Mr Anil has been transferred to NCR and another CCE Mr rahul assured me that he will take care. Now we have received a bill asking us to pay Rs 1600 app..

Thus it will be seen that we are being charged for services not rendered. Kindly let me know the options including seeking legal recourse for harassment and unreasonably charging for services not rendered.

Hi,

I’d been trying to make a payment through MCHEK to Airtel and DG Toll from last 11 days and its failing every time. All this started happening after 1st Feb, 2011. I tried making the payment though my HDFC and Citibank Credit Cards and both are failing. I tried to add my ICICI Credit Card and every time I get a message “Sorry, problem processing your request. Please try later.” I tried contacting Airtel and got a response that I should contact MCHEK tech support. I tried contacting MCHEK tech support and every time they asked me to contact my Bank Customer Care. Then I called up all 3 banks and they said that they’ve never received such request for payment. I even registered my ICICI and HDFC Credit Card for the “Visa Verified 3d Secure”. I’m getting the IOTP/OTP from my respective banks through SMS and Email. I always send that IOTP/OTP number to ‘543219’ and then I get different messages as below:

1. From: AD-543219: “We are sorry, there was a problem processing your request. Your account has not been charged. Please call your banks customer service line.”
2. From: AD-543219: “Sorry! your card could not be added at this moment. Please try again later or call customer care for more info”
3. From: AD-543219: “Your card add timed out as u have not entered IOTP. Visit m.mchek.com/iotp on ur browser to get IOTP,then retry. Sms IOTP to 543219 in 2min. Supp# [protected]”

I tried adding my ICICI Credit Card again today before sending you this email. The process I followed every time is same as below:

1. I went to the link, m.mchek.com/iotp and generated the IOTP from there that was sent to me on my Mobile number.
2. I opened Mchek application on my phone and clicked on Add card, entered all the card info and finally got a message asking me to send the IOTP to ‘543219’ number.
3. I copied the IOTP number received from ICICI and sent it back to ‘543219’ as required.
4. Then I got a message immediately, “Sorry! your card could not be added at this moment. Please try again later or call customer care for more info”.
5. After a while I got the next message, “Your card add timed out as u hve not entered IOTP. Visit m.mchek.com/iotp on ur browser to get IOTP,then retry. Sms IOTP to 543219 in 2min. Supp# [protected]”.
I tried to make payment through HDFC Credit Card that somehow got added in Mchek application on my phone using below mentioned steps:

1. I generated the OTP by sending the sms "PWD <last 4digits of card #>" to [protected].
2. Then I got my OTP from HDFC.
3. I opened the Mchek application on my phone to make a payment (I tried recharging my other Airtel prepaid number and DG Toll Tag at different times) entered all the required info.
4. I got a message asking me to send the OTP to ‘543219’ number.
5. I copied the OTP number received from HDFC and sent it back to ‘543219’ as required.
4. Then I got a message immediately, “We are sorry, there was a problem processing your request. Your account has not been charged. Please call your banks customer service line.”
6. After a while I got another message, “Sorry! Your transaction timed out as you hve not entered OTP. Request OTP from your bank & retry transaction. Remember to enter OTP within 2min.”

I’m not a novice customer/user who doesn’t know how to follow instructions. I’d been using Mchek from the very first day it was launched and got associated with Airtel. If you’ll check my account history then you’ll come know that I’d been always making Airtel and DG Toll Tag payments through Mchek. I’ve already wasted my several hours and days now contacting all the concerned Customer Care.

I’ve already contacted Airtel Customer Reps, Airtel Floor Leaders, many Airtel Nodal Officers and all the 3 banks’ Customer Care.

PLEASE HELP….!!

Abhishek Singh
[protected]@rediffmail.com
[protected]

airtel company barred my mnp sms.i complaint for it. after it custmer care promise to solve it but next step company not send me upc code after send reqst by me they charge me all sms for upc code.at1900 my mob no is [protected] alt no [protected]