Airtel Complaints & Reviews

Dear Sir/Madam,
This is to complaint about a recharge issue with number portability. I have lost some money due to this issue. My prepaid was ported from idea to airtel recently.
The problem is whenever I try to recharge my number online (which is often my mode of recharge), my bank account balance is deducted but no recharge is received. I have contacted airtel cc regarding this issue but they tell me that there is no such issue.
After googling a bit I have found that many more people are facing the same issue. Please do the needful as it is very inconvenient not getting a recharge whenever you want and on top of that getting charged for it. I hope the last thing airtel would want to offer a newly migrated customer is inconvenience.

Thanks.
Rohit Garg
[protected]@yahoo.com

Hi

me and my friend got airtel mobile numbers on the same day from koramangala branch providing all documents (without which airtel offices does not start applications) and got 2 numbers in december 2010 and now my firend got a call saying tat the documents are not submitted.we called the nodal officers which was useless since they just guided us to submit the documnets.we thought the problem is solved but again there was an sms saying "kindly be informed that we found ur name and address is not matching in televerification" which is poathetic since we have not recived any calls nor the address and phone number is wrong..The number is [protected],and its a great pain in undergoing everytime answering the calls from Airtel cc with no proper solution.Do somthng to stop ths number getting disconencted.t.The pathetic case is how does airtel maintains teh documents d othey burn it?? or sell it??cant they even manage this????dnt their computers are not programed to type a mble number and find if the doucmenst r sublited or not????they ask again a refernce number which we get after submiteing,if i get a number 3 years back ho can they xpect me to have that number stored n my brain???ver is the real service????

i called to airtel customer care around 12:10 am on 11-2-11, the problem was i hv to wait for half an hour to speak to a technical representative... They took half an ur to respond me saying that they were busy un attending calls... They mean to say that they are more busy in night than day... And after responding me his attitude was very bold....

I am not getting my postpaid bill for my mobile from last 3 months and nor even ebill, in spite of that I am making all payments regularly through mchek, this is a very bad service I am getting from Airtel Services.
Also on call to 121 their call centre number we are not getting any services and our calls are getting disconnecting without any information, they are making us in a hold for a very long time for wastage of our call charges and to avoid our call too, if this is the services Airtel provides then why 121 is meant for.
I think the best solution for Airtel services is to change the service provider since they are not capable of providing good services.

Nokia C3-Airtel free 6 months Internet usage
I had bought a new Nokia C3 alongwith airtel free gprs usage for 6 months on 07 Feb 2011 from mobile store, vikas surya plaza,m2k, Rohini, with that i was given a airtel sim,though i am using a vodafone number,i switched on to airtel to utilize the free intenet offer,in the begining when i was buying my nokia handset,i was told that it will get activated as soon as i insert the airtel sim,but now it has been 6 days and still i havent got any 2 gb usage,over that i am being charged when i try to connect to the internet.
Please help us to get this 2 gb internet activated on my airtel sim as as possible.

Im Vijay Choudhary, i holded aitrtel ka 3 connections i.e[protected], [protected] & [protected]. And [protected] is my main connection and the are other two are my add on connections. i had a deposit amount of Rs. 6000/-. I migrated my main numbr to prepaid and wrote to airtel to make the othr numbr as main and continue my billing and return my deposit. I wrote letter to airtel but d airtel offic at paradise dint help had always problem wth everything. They did not send my bills for two months Jan n Feb.

I also wrote letter to change my billing address bt dat was not done and wen i send an sms for ebill and i received the Ebill with all changes in call charges with the old address.

Nw i dnt receive the bills on time and my bill plans are also changed i was into 999 plan wer the call charges was 0.49 for local and 0.99 for std bt nw dey charged 1.5 for std.

So request you to kindly make my billing addredd as : 112, Ispat bhavan, 5-4-23, Distillery Road, Ranigunj, secunderabad. and kindly refund my deposit of Rs. 6000/-

I request you to kindly make the necessary immediately.

Hy!
Greetings for the day,

I purchased two Airtel prepaid connection from The Mobile Store Patrakarpuram Lucknow few months back, and i submitted my documents along with CAF form as attached in the mail but as on today both connection is not in my name.
Kindly check and revert where my documents is, and the reason for this activity.
As both of the connection is very important for me kindly request for the profile change.
Kindly do the needful as required details are given below.

MSISDN [protected], [protected].
Name Soumitra Chakravorty.
Address P159/2 GFA cantt Lucknow.
Alternate Number [protected]

Hoping for your kind consideration

Regards,
Soumitra.

Hello,
I have just used the mobile No portability. for swiching from old subscriber (reliance CDMA) to Airtel prepaid. Swiching has happend siccessfully since last tuesday. After that i am not able to rechange my no. I used the following method.
1. by using Mcheck facility:
it is giving me the error message that "recharge is only allowed for a valid airtel prepaid number".
2. I have tried to multiple rechage by some shopkeepes: I am getting the error message
"recharge no successful on your mobile. Transaction Id [protected] Dated[protected] at 12.19PM.
"recharge no successful on your mobile. Transaction Id [protected] Dated[protected] at 12.19PM.

I am not getting any help after talking with paid customer care. Once guys called and told that problem is resolved but it was a false commitment.
I am havily stuck at present. becasue i am not able to call anybody.

Vinay

No Peace TV on AIRTEL DIGITAL TV DTH

Dear Sir.

This is Syed from Mumbai, i have requested airtel to add Peace TV on Airtel DTH, but they cannot.

my question is if they have any limitations to give all the channels why they told/advertise at time of buying"YOU CAN ADD CHANNELS AS YOUR WISH"

beacuse of their wrong endorsement i feel cheted by Airtel before buying i gone on brand reputation what they have, but i didnt get the service as expected.


Just i want to know the reason, because of buying Airtel iam not getting the channel i wish to watch but in my next door a local cablewala is providing.

now iam not able to judge a local cablewala is better or Airtel.

Regards

Syed

I am Vignesh - using [protected] (TN Prepaid no of bharthi Airtel). I am suffering a lot with airtel network. I am using this no more than 4 year above. i ever seen this type of irresponsible work as taking customer balance's & activating the VAS ***** service. I lost more than 200rs for this issue.
How ever, i given a complaint to cust care by dialing 198 & 121( charing unit). but i didn't get the proper response from Agent, escaltion team & as well Team leader. then i called to Nodal - escalate this concern. still, the service is getting activated without consent. Promised call back was not done.

Great Appelate was not interest to speak with me. they are just disconnecting the line.

Request you to take this issue to concern team.

my name is ganesh malalikar. my mobile no. is [protected] with postpaid connection .i want to port from airtel to vodafone. i have submitted all the documents & unique porting code on 27th jan.porting id is AX572387.till today i have not been ported out to vodafone. the customer care of airtel not responding. i have paid all the outstanding amount on the same day i'v been told. now whom to complain?

Dear Sir,
Above sub AIRCEL ([protected]) mobile number MNP REQUEST DONE 22 Jan, 08 Feb. morning AIRCEL done the deactivation, but still my AIRTEL sim card not active, i told AIRTEL customer care but they are saying we already rejected sub. number for outstanding payment from AIRCEL (MNP RULE). 07 Jan. Morning i paid the all outstanding to AIRCEL. Now last 4 days my number not active, again i came to AIRCEL i asked for my number port out to AIRTEL, now AIRCEL saying we already done port out we can't do anything. NOW BOTH NETWORK SAYING WE DONT HAVE ANY DETAILS AND CONCERN WITH MY NUMBER. LAST 18 MONTH I AM KEEPING THIS NO. FOR BUSINESS PURPOSE. In this regards any body can help me return to my number.
Pls do the needful.
Best Regards,
Mujibur Rahman
[protected]

I have alreay possted a complaint as shown below and also sent a mail to [protected]@airtel.in.
But everything in vain.From nodal officer whenever I contact I get an info saying that it's been escalated and ask me to wait for 48 hours.But nothing has happened so far.This is really cheating an nobody takes up the responsibility.When I posted this complaint in this forum I got an autoamted mail saying that I will be contacted for further details.That's all .

In short looks like I lost my 1000 Rs and Airtel is least bothered about customers inconvenience for buying their product.Is there any way of getting back that money atleast..


Location: Bangalore, Karnataka, India

Posted:[protected] by radhikaParameswaran Send email


Airtel International calling card not working
On 5th Feb 2011 ,my husband bought Airtel world calling cardsworth Rs 1000/-
from Bangalore International airport.
Though the Airtel authorized vendor assured him that all of the cards are
preactivated but from Netherlands when he tried to use them,he got to know that
it's not activated.

I am just wondering how this kind of frauds can be happen from an esteemed
service provider like Airtel ! I would request the authorities to activate the
cards at the earliest.
We feel really cheated.

My contact i.d [protected]@yahoo.com.
Expecting an early response

am balajee

my mobile no is [protected] ... i have a huge problem in airtel is the worst customer care ,, that i ever see in the telecom industry......

my problem is if want to talk to customer care in airtel 198 or 121 .. i cant able to make a call... they will simply block my call .. i cant able to contact the customer care..


2) i want to switch from airtel to vodofone using mnp proceess.... but in airtel they will block ( holding) the customer to not move out from airtel.........

yet now they will not giving the port out ... to my number......

i request to mnp process on 23/1/2011 .. but yet now the airtel is not giving the port out option ....
so kindly understand the situation.... and try to resolve the problem...
as soon give the port out option to my number

DEAR SIR,
ON 07.02.11 AFTERNOON AROUND 12.30 I RECEIVED A CALL FROM AIRTEL CALL CENTRE.ONE GIRL WAS TALKING TO ME SHE WAS SAYING MY NUMBER SELECTED FOR FREE CALLER TUNE.YOU WILL NOT BE CHARGED EVEN 1RS FOR 3 MONTHS.I SAID OK IF IT IS FREE. BUT THEY DEDUCTED 75RS FROM MY BALANCE.
AFTER THAT I CALL CALLCENTRE BUT NO RESPONSE FROM THE SIDE.
PLEASE GIVE MY BALANCE.
MY NUMBER IS [protected]

1. I have not requested to unregister from National Do Not Call registry. But the service provider has done it and I started getting promotional calls and SMS.
2. The Service provider is charging Rs 0.50 for a 3 minute pulse for calling the customer care for any information. This is actually their duty to provide information free of cost. Is this within the rule?

Please assist.
Deepak Shenoy
[protected]

Ref. my mobile no. [protected] Name T R PRASAD
Subject: Re: [protected] [|BAL|[protected]|[protected]|

This is to inform you that from Jan 2011 I not able to recharge 21/- for
change plan in to 50 paisa. Currently 1 rupee for any call I make.
if i reacharge i am getting following message
Recharge not sucessful on your mobile. Transaction ID [protected] DATE:
02/02/2011
Recharge not sucessful on your mobile. Transaction ID [protected]
DATE: 27/01/2011
Recharge not sucessful on your mobile. Transaction ID [protected]
DATE: 26/01/2011
For that I raised complain so many times.



Ref. complain no.



CANRC[protected]

CANRC[protected]

CANRC[protected]

And finaly [protected]



The have suggested lot of procedure like send BC to 404 and TM to 202/ 404

even i sent mail to [protected]@airtel.in & appellate.[protected]@airtel.in

{From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 07/02/2011 14:03:53
Subject: Re: [protected] [|BAL|[protected]|[protected]|]}

Hi,
we are using more than 1 year of dth service from airtel ,
In my current package I am satisfied with current list of channels,
So I recharged for 1 year, when I recharged for 1 year suddenly they disconnect one of my favourite channel number(517) (Aditya) without any notice, I called to customer care but they are telling like the cost of the channel is high so we disconnect the channel.what is the mean of I recharged for one year,
somebody suggest for this ,,,,,

Thanks
Imran
cust id [protected]
mobile [protected]

hello sir,
my sim has been deactivated by airtel and the reason was given to me for the deactivation is that i was not using it since 3 months and but it was only 1 month i didn't used it........becoz my documents was not submitted to them but i deposited my documents when i bied my sim. but after 5 yrs i was getting a message that my documents are not submmited pls submitt it so i submitted it within 7 days than also they deactivated my sim.........

my number is [protected]
and sim no. is[protected]
my email-id; [protected]@gmail.com

sir i applied for a connection of Browser 699-LUPAirtel/KT/FL/21 plan but after two days of activation i was getting speeds of 1mbps. examination reveled that Surf 699Airtel/KT/FL/09 limited plan was activated on my account. i contacted the customer care associate who told me that my plan could not be changed.
it had been clearly mentioned in the customer copy of broadband application form that the intended plan is 512kbps unlimited plan costing 699 INR but due to the negligence of airtel now i am struck with 1mbps plan which is a limited plan.
my account details are as follows:

Number: [protected]
ID : [protected][protected]@airtelbroadband.in

I request you to look into this issue and solve this problem