Airtel Complaints & Reviews

i nitya saxena my airtel no is [protected] i submit all the related document at the time of sim purchasing and after that airtel stop my connection so many times and they request for pleses again submit ur doument and im submitted the doument 5 to 6 times in airtel office then again they stop my connection in 9 feb and my mobile screen displayed invalid sim and custmore care said ur verification is negative so we are closed this sim accoun but no buddy come in my house from airtel and dont verified my address i have so many proof my address is correct but they dont listen any thing and i am contact in nodal office they hold me 15 -15 minute in 2 time and im calling from other moboil because my no is not working and they dont give satisfied answer and my sim also have balance is 235 rupees and i lost my balance,and no also but they stop my coonection or for this resone im not able to convert my connection to other molie service provider using no potabiltyand they dont give this resone in written form and they said that im not authorised person for that and no buddy authorised for given me written resone for closing my account in bhopal i visit aitel masarover compex office and my brother visit newmarket office so many times and cutmore care said foget ur no and balance im very bad experience with airtel service and cutmore care my alternate no is [protected]mail id [protected]@rediffmail.com pleses take nessary action against this

We had paid for DTH ( High definition services) .Even after installing the equipment in our premises our service has not been activated.Numerous call th the distributor and Call Centre results in each of them passing the buck on the other.Customer ID no [protected] in the name of Meenakshi.N

Dear madam/sir,

I'm using samsung GT-I5801 with an airtel no. [protected]. I have a problem wit my handset or my network with which i cudn't get to know about my MAIN BALANCE, SMS BALANCE, NET BALANCE and any other USSD CODES... Can you please insist me by mail to (ankit.[protected]@gmail.com) or sms to know a solution for my problem.

Thanks and Regards,
Ankit.

Sir,
provider- Airtel Communications (Prepaid)
Mobile No- [protected]
Year of subscription - 2003
Applied for transfer from prepaid to postpaid- 29/01/2011 at Jaysoft Infocom (Airtel Showroom), Purasawalkam High Rd, Chennai-10
Receipt No- 11705
Pre-printed Serial No- MTN[protected]
Customer care complaint no[protected] by supervisor named- Revathi and Executive- Manoj (Employ Id-66609)

As i have been using this no. from past 7 years as a prepaid customer and after checking the feasebility and knowing about its transfer to a postpaid connection is possible , i applied and submitted the required document and fees as applied. they gave me a time period for procedure as 24hrs. which was further extended to 72 hrs. and continued till date .

As speaking n number of times to the customer care executive as well as the supervisor of airtel customer care (call centre) the problem has not been resolved as well as, the behaviour with the customer is reluctant and very unprofessional. it has only caused loss and uncomfortability in my business.

therefore, i would request for a suggestion and solution in order to resolve this problem as soon as possible.

With Regards,
Chandan Shambhu
[protected]

I have applied for disconnection of Airtel Broadband services (Phone No:[protected] on 10 Jan 2011 (Ref No 403020). However even after several reminders the service is still not disconnected. I again registered a complaint regarding the same on 24 Jan 2011 (Ref No[protected]. However, no action has been taken by the company. I registered another complaint on 4th Feb 2011 (Ref No 1357120) and once again no action has been taken.
And on top of that the bill is being generated for the account during this period.
Kindly advise.

hi
this is kunal banjaria from khandw , m.p. india
my airtel no is [protected]
from last month i m getting a lot of problems related to wrong dedcutions from airtel and even not able to connect to airtel customer care so finally submitting complaint
customer care is even charge based
they pick up call n drop call
it has done several times
i m help less
my current balance is in minus 50
what should i do i m help less
please help me
[protected]

I Mr Sayed Akram Had taken Mobile Service(Life time Prepaid Card) From Airtel.From 25th September 2010 i had not used my card on 7th feb 2011 i started using my mobile i findout that my outgoing calls were not going so i went to airtel gallery they replied that my card will not be activated & my incoming calls will also be deactivated.I have taken Life time Card how can they deactivate my card.Please do the needfull

Dear Sirs,

I have a DSL connection from AirTel. Since JAN 9th my connection was not working properly. I have called more than 10 times to the customer care about the probelm and finnaly i get it fixed the line. But they have billed the rental for the days the connection was not working. I try to explain to then to get a discount, but they are not friendly to talk with customers. Also I tried to close my account, but they are not taken it. They keep said that tehy will try to do their best service. Finally on FEB 8th i'm able to get them to close the connection and now they are charging for the 10 days on pro data basis.

I strongly request all, please be careful with airtel.

If you want to cancel the connection, please get the Service request # handy to avoind hidden charges, Their customer care employee's are trained to entertain the cunstomers to keep the connection.

Please do not accept if you have final decision.

Thanks

Balaji

Dear Sir,

My personnal information is out by your DataBase....its not acceptable at any condition.

on 7th Feb I call to number ([protected])(Vodafone) around 10 PM. After some time, he send my Personnal information to Tata Docomo Number([protected]). Then she inform me that some one extract your personnal information.

I m also send u details of that SMS

find it.....

ye aap k vimal ji ki sim ka all data .


Account Balance : Rs.247.6 Validity : 31/12/37.
1.Local A2A : Rs.0.0 Validity : 31/12/99.
2.Local SMS : Rs.0.0 Validity : 31/12/99.
3#ty : 31/12/99.
4.National SMS : Rs.1429.3 Validity : 04/03/11.
5.STD SMS : Rs.0.0 Validity : 31/12/99.
6.Balance : Rs.0.0 Validity : #A night calling : Rs.0.0 Validity : 31/12/99.
8.Gulf : Rs.0.0 Validity : 31/12/99.
9.National mins : Rs.0.0 Validity : 31/12/99.
10.G#idity : 22/02/11.
, for Subscriber MSISDN : [protected]


This is serious Matter regarding stolen my Personnal Information from my airtel sim data.
Take this issue on Priority basis and give me answer....why dis Happen......



Otherwise i will go to Consumer Court.

--
Vimal Garg
Mob: [protected]

Hi,

On 22nd of Jan, I went to one airtel store (teynampet, Chennai) to get new postpaid connection for my vodafone number.
I submitted all required document and paid Rs 350/-

I have following concerns:
1) Till now, I didn't get airtel connection. For last two days, I am trying to get some update. Several times I called them, but they are not at all giving me any update.. It seems, noone knows, what is happening. They are keep on giving me each others number to get the update, but no-one is replying properly.

I want to know, is there anything missing from my side, let me know. I am really got frustrated.

2) I paid 350/- but now I got confusion, why did they took 350/- instead of 19/- which is the porting charge.
Do the rest 331/- is for new postpaid connection?
In my office, airtel is providing the postpaid connection without any activation or any other charge.
For the same connection, I paid 331/-.
Can you please guide me what is this charge? Is it refundable?


Can you please help me to understand what is happening or how much time will it take. They said, it takes 7 days, but still I am waiting.....
--

Regards
Manish

I received an SMS from Airtel (AD-54321) on 8/2/2011 saying that I have renewed for subnobad subscription service and I have been charged Rs.15/-.I called up the helpline and informed them I never used this service and thus have never even renewed it. I asked to cancel the service and return the deducted balance.They informed the service activation has been done by me itself which actually I have never done and also the deducted amount cannot be returned.Request you to please help me.
My request reference number is CBDAL[protected].

Elvis Mattos
email id: elvis.[protected]@gmail.com
Mobile: [protected]

airtel commited - A2A 1 paisa per 6 sec.& other call 1/2 paisa per 2 sec, & sms 1 pisa,
but sms charges @ 1 Rs.plz do the needful,,,,,,,

When I submitted an aplicaion to port-out my Airtel number [protected] to BSNL, after generating the UPC code I got a call from Airtel, "why you are changing operator?" I told them becaz of high tarriff plan. So the executive politely said that 'Sir,your tariff plan will be changed within 24 hrs, as All local Airtel call @ 10p/min, All other local call @ 30p/min & STD calls @ 40p/min." I said thanks to him. and call was disconnected.
But after 8 days I received 2 messages, both were same as :Your Airtel surprise offer valid now: local calls to Airtel @ 10p/min, other local calls @ 30p/min & STD calls @ 40p/min. This offer is valid for 60 days.
But after completing 24 hrs Iof receiving this message, my call charges are Local Airtel Calls @ 30p/min & Other Local & STD calls @ 40p/min.
so I asked the executive about this, then they said that plan will be actavated shortly.
bou after 2 days my call charges are same.
so what should I have to do or port-out to other operator?
please help me Airtel Executives Sir or any body...................[protected],...............[protected]......

Sir,I have airtel mobile sim no.- [protected] that sell at 4 feb. 2011 I ge 20 rs. balance and 100 MB internet free and I recharge 10 Rs. two vouchers that I grt 32 Rs. as with SIM.I use 92 MB at 7 Feb. 2011 at night I use 3 MB more that total is 95 MB. When I disconnect it is show you have balance only .14 Rs at last IT deduct 25 RS. When I call customer care They say from here NO balance is deduct. Please help me.

I am using airtel prepaid number [protected] since 4 years. I wanted to change my network provider from airtel to aircel.
so I used the porting service then I got the Unique Porting id "AA114A5J" on 22nd jan'11.
I submitted the mnp application in aircel on 22nd jan'11 itself.

But the problem here is airtel is not accepted my mnp request to change from airtel to aircel service.


Regards,
Ram

Hi Sir,

This mail is regarding the continuous issue's i am facing with Airtel Services. On 28th Jan 2011 i received a call from Airtel that there was tremendous rise in my calling facility and they told me that your unbilled amount is Rs 9000 plus. They asked me that is there any reason for such call's. I simply told them that i am not using this calling facility since past more than 1 yr. After that i logged a complaint regarding the same on Airtel and its reference id was[protected] and i talked to Mr. Bharat Rathore on same. Mr. Bharat Rathore told me that once my next month bill will be generated(Due- 23 Feb-2011) this problem will be resolved and i don't have to take worry regarding the same. This was fine until i am getting services from Airtel, on 2nd Feb2011 my DSL and calling services was made inactive from Airtel Side.

After that i again called on Airtel that my services are not working and the representative(Reference Id[protected] told me that there was unbilled amount of more than Rs 9000 therefore we made this service inactive from there end. I told him that this fault is not from my end there was some issue from Airtel side and after some discussion and continuous call(Reference ID[protected] my service were again made active on 3rd Feb2011.

Now today i again received a call from Airtel that my unbilled amount is more than Rs.9000 that is why my services are going to be inactive, then again i called to customer care and raised my concerns but in-spite of helping me that they are laughing on my concerns at their desk and the girl to whom i called she laughed(which was not professional at all) and told me that she cant handle this and is going to forward my call to senior representative. In past 3 calls for which i have mentioned the reference id, they gave me two numbers[protected] and[protected] and told me to call at this number they are going to help me out.

I called on this number and it get received after calling it for more than 5 times. There i talked to Mr. Prashant and told him my concerns. He told me that from my side there were two calls on premium number 1752 and he told me that once i will pay all unbilled amount he will deactivate this number. I told him that i haven't used my land line since past more than 1 yr and i don't know how i have these much unbilled amount and i am not going to pay a single penny o[censored]nbilled amount which i haven't used. He asked me to again call customer care as he cant help me more than that.

I again called Customer care and told them the same, that i called on those two numbers and they are not able to help me out and asked me to call at customer care. everyone is throwing ball in each other court. Customer care asking to call on those two numbers, there they are asking me to call on Customer care

So after this pathetic experience with Airtel i am dropping you this email and mentioning all the reference id so that it might help to sort out my issue. My services are made inactive because of the unbilled amount i haven't used and the experience with the Customer care was also very bad, the way they dealt with my issue.

Reference Id -

[protected]Bharat Rathore)
[protected]
[protected]
[protected]Miss Harsha)
[protected]Miss Shweta Rai)

The only amount i used to pay is Rs.881 - DSL Usage only(799 unlimited plan + service tax). Please look into this issue so that i can get services uninterruptedly.

Hoping to get my issue resolved as soon as possible

Thanks
Hemant Bhatt

SIR

MY NAME IS SALMAN KHAN ,[protected] IS MY AIRTEL NUMBER I HAVE SUBMITTED

MY DOCUMENT AND MY ID PROOF, BEFORE 8 MONTH , BUT ITS NOT CHANGE, WHEN I TALK TO COSTUMER CARE , MANY TIMES BUT THEY ARE NOT RESPONDING TO ME, AGAIN I HAVE SUBMITTED MY ID PROOF, AND MY APPLICATION NUMBER IS 3764697 IS AIR TEL APPLICATION NUMBER ALONG WITH MY ID PROOF, PLEASE RECTIFY MY PROBLEM, AND REGISTERED ON MY NAME ,SALMAN KHAN

On 1st february 2011 my mobile balance was unnecessarily deducted and when i approached to the customer care executive then the outcome of my complaint was not satisfactory.
I also tried to approach to the customer care executive again on 8th february but i was not given the proper response.
Therfore I am approaching you to complain about my balance deduction.
I am sure i will get satisfactory results from you.

Thanks & Regards
Abhishek Mehta

Respected sir,
i am a new customer of airtel, my mobile no. is [protected], actually i had changed my operator from reliance to airtel under the mnp scheme on 22nd of january, and my number as scheduled to be activate from 29th january was not activated but later it activated on 30th after my complaint to customer care, from the same day i was facing the problem of not getting the incoming calls on my number, so i complaint for that proble on 1st of february but it was resolved then now i am facing a problem that i am not able to recieve any incoming call particulary from mtnl customers whether mobile or landline it shows the error message that the number does not exist i had complaint about 20 times to customer care and every time they are saying we are transferring your call to senior executive but they disconnect every time and i am not able to get any result of my problem . so i request you to please to any necessary action against my number so that my problem should be resolved. i will be very thankful to you.

Jitin Malhotra
395, bagh kare khan,
azad road, kishanganj,
Delhi-7
[protected]
[protected]

Sir

I had applied for MNP with Airtel on 21st January 2010 for my mobile number [protected](Tata Docomo).The executive at Airtel asked for 7 working days but even after 15 working days my request was not completed.The name of Airtel Relationship centre is Virs Gallery and is located in bavdhan,pune

Thank you
Vikash Choudhary
[protected]