Airtel Complaints & Reviews

Myself dolly my number is ([protected]) i have port in to your airtel service on 19 feb 2011 from the day i am facing a problem before porting, I had filled a form from internet for porting from aircel to airtel as when it was going to be port i was told that i will get a scheme i.e 1000 sms (local) free for 60days, airtel to airtel 10 paisa, other 30 paisa, STD 40 paisa (60days) FTT on 30,60,120 (30days) now from the day of porting i am giving complaints but as usual theysay it will take 2 days ,2 days .....as going on now today is 5 march 2011 still my problem is not yet solved i dont have enough time to go in any airtel gallary & show the sms , i complaint to Mr rahul area manager of mumbai (chembur) he tried but still i have not got free sms scheme only he provided me call scheme that is airtel to airtel 10 paisa other 30 paisa

I am very upset with this porting although i have got sms from airtel on 24/02/2011 9:09 am & the msg was like this....

Dear Customer,Welcome to Airtel. U hv got 1000 loc SMS (60 days ), 40p/min STD calls (60 days),10p/min Loc A2A (60 days), FTT on[protected] days)



Then whats the use of giving this sms if you cant provide any service to a porting customer so how come i would think to continue with you your senior Executive tried to help me but it is of no use now they are saying me one scheme can be activated for free 100 sms everyday is that i have to recharge with 4 rs but their will be condition that i will be charged 1.50 or 1 rs for 1st 2 sms so it is not o[censored]se if i pay 3rs daily then i will get the scheme then why the hell you provided me any scheme before porting really

I have been stuck with this ....every day i have to call to the call centre for the complaint is thier any solution for my problem i hope you will provide me solution as soon as possible .......


Or else me some new scheme as i am a porting customer atleast you should give a priority to new customer..who have ported to your service provider ..



Thanks regards
Dolly...

Dear Sir


Requesting You to Please look into the matter

Also please refer the mail (attached below this e-mail)

The problem is connected to Airtels Rs 98/2gb monthly plan which is clear (In Rs and in GBs)
However the customer being told that after 2gb its 30 paisa/ 50kb is not plain and clear

"Additional GB charged @ 6000/- is something which i was never informed" and it is Shocking


Also normally i look for msgs from Airtel under the TAG of 121,247.
Whats the Reason of sending Critical/ Important information under AD- Service ??.

The 121 msg which i received on 16/2/11, is the first time i became aware at that time the bill dated 12/2/11 was already generated.
that's when i called to check the issue on 19/2/11

why no intimation was given through calls ?? (when the charges are going above normal)


i called back again around the 28th feb to know further as i was promised to receive a call back.


Also now when i checked the AD_Service- the first msg sent to inform me about the charges was on 9/2/11 by then gprs charge was already 31 times over ??

and the second AD-Service msg just after another 5 days on 14/2 the gprs charge was already 120 times over.


Hope the issue is resolved with YOUR help

Thanks and regards
jacob
[protected]
5/3/11

________________________________________________________________________________...⇄

----- Forwarded Message ----
From: jacob george <[protected]@yahoo.co.in>
To: sanjay.[protected]@airtel.in
Sent: Thu, 3 March, 2011 3:49:59 PM
Subject: Being Charged 12000/- for 1.8 GB


Hello Sir

This is jacob from mumbai my no is [protected], have been quite Ok with YOUR service so far. However in jan of 2011 i took ... "2GB free 98/month" GPRS plan-

Recently came to know about my bill showing 12792.69/-


Called customer care found usage showing as 3.8gb

Even if i go by the usage of 3.8GB
i am Completely Dumbfounded and Shocked that a company like AIRTEL is charging almost 12000 for 1.8 GB.


Requesting YOU to Help the Customer

Thank You &
Regards
jacob

I sent the e mail earliar on 02/03/2011 to you to refund Rs 300/ due

to failure of mobile recharge. but to my utter surprise instead of Rs300/

to refund, only Rs50/ was refunded on 05/03/2011.

I wanted to recharge the mobile -[protected] through AXIS NET BANKING

for Rs 50/ on 01/03/2011 and the message came" operating system not available,

please try later". In this way I tried five(5) times on 01/03/2011 and on 02/03/2011

one(1) time . But six times my S/B A/C -[protected] was debited

@ Rs 50/ each totalling Rs 300, but the mobile [protected] was not recharged

a single time.

Please look after the matter so that remaining amount Rs 250/ may kindly

be credited at least to ensure to credit your good-will & to instil confidence

in public that they have no apprehension to recharge through NET BANKING.

And at the same time it is a message that we get justice from this platform ;

other wise the situation makes us believe that if mobile recharge is failed but

A/C is debited , there is no guarantee to get the money back.

Thanking You,

Yours faithfully,
anusri bhattacharyya.

Customer ID:[protected]
According to TRAI FAQ question 15, customer is not supposed to pay any amount to Airtel DTH company or to service engineer if there is any problem with the SetTop box. When I called to airtel customer care one of the execuitve told they wont follow TRAI regulations and he mentioned they will replace/repair for only one year and customer need to pay 100Rs to service Engineer everytime he makes a visit.

Why can't Customer go to nearest Airtel DTH Customer Center shop get settop checked in Airtel Shop and if problem with settop Airtel engineer in Airtel Shop can replace right there before engineer visit. I have seen the basic issue will be the settop box not performing properly.

for your reference I have mentioned the TRAI FAQ Q.15 and link http://www.trai.gov.in/trai/upload/PressReleases/388/FAQ.pdf

15. Question:- What are the remedies if set top box supplied by the Multi
System Operator malfunctions?
Answer: In cases where there is a malfunction of a set top box supplied, by a cable
operator / MSO, then he will arrange for repair or replacement, (without any extra charge
upto five years) as the case may be, within 24 hours of receipt of the complaint of malfunctioning. This will not apply to cases of complaints of malfunctioning where the
set top box has been tampered with by the subscriber. .

Sir,
I m an normal retailer of Bharti Airtel Lmt. where i provid sam services for customer like- salling airtel sim, recharges, mobile bill payments, broadban bill payment etc.

But after the sim activation i had to request to distributer to pick that customer id. But they never pick at right time due to that customer's sim got barried from Airtel.

Please take action against them to modify this services

@IRTIQUA'S MOBILE SHOP
RAJAJIPURAM LUCKNOW
[protected]

Sir,
I, chanda bhaskararao PRE-PAID MOBILE NO [protected] applied for Mobile Number Portability from AIRTEL to BSNL on[protected] with unique porting ID AA1136RA and rejected by airtel reason sent is UPC Mismatch eventhough unique porting id correct. I contacted custumercare of airtel . No PROPER REASON. I was told to apply again.

Again I APPLIED FOR MNP on[protected] airtel to BSNL WITH Unique porting code AA529994 .Again
REJECTED WITH MISMATCH O[censored]PC THOUGH CODE IS CORRECT

I FEEL AIRTEL IS DELIBERATELY CHEATING AND REJECTING

Sir/Madam,
I have been receiving a number of spurious telephone calls from the following numbers :
[protected] (on 3-3-2011 at 08:54)
[protected] (on 1-3-2011 at 11:45)
After some amount of online research, I realized these are from Pakistani Telemarketers offering fake monetary prizes. I have found warnings about this from a television news channel (STAR Ananda). I wish to record my displeasure about such calls which could be a threat to my personal freedom.
My phone number is : [protected].

My name is Krishna (PH NO : [protected])

I had sent an sms INTERNET to 121 on[protected] to activate 3G internet from airtel which boasted to give 2GB for 98 rupees per month. And i got a message saying Rupees 98 will be charged every month.

Now i got the Feb-March postpaid bill where in have been charged Rupees 750 as Rental towards the same.

This information was not communicated during the subscription.
I am sure i am not paying this months bill. And i've already communicated this information to the customer care. There's no proper response.

Please look into this billing details and get back to me at the earliest or i'm not paying the bill and will be switching to other service provider.

Dear Sir

On 6th of February i have activated international roaming as i was about to to southeast asia on Holiday .
i have been told that there will international roaming charges on incoming and outgoing call which is inbetween Rs. 50-rs.100 per minute and for your blackberry it will as per your current tariff plan ( which unlimited free ) .

when i returned back to india i got a call from airtel that my bill is approx 51000 which is inclusive of 9000 rs. incoming roaming charges 14000 rs. outgoing roaming charges and approx 27000 is for data charges

this is clear cheating first of all i have not used that much service of airtel and why they charged for blackberry data which is not acceptable to me apart of that when i call for 1 minute and when i check bill i found they charge for 3 minute i dont know what is their system to calculating call duration .

when i have received the bill it was just a simple bill no details for roaming usage and even after receiveing the bill till 21.02.2011 today as on 04.03.2011 my unbilled amount is appx. 10000 rs. which isnext to impossible as i came back to kolkata on 19.02.11 and they already raised a bill of rs.51000 appx. more that thrice of actual usage and still even after i am in india they are charging huge amount ( international roaming ) to my no.

as per my view now airtel is unable to maintain their profitability so they found this solution to make their profit which is purely unethical .

i therefore request to take strong action against service provide to save more victims like me.


kind regards

mukesh goyal

airtel # [protected]

I have a airtel no [protected] having sms pack of Rs. 88(700 msg/day). but as per TRAI we can send 100 massages per day from the pack. Today in the morning I have send 10-15 msges from the the package only. After that charges is deducted from my main blalnce for another 8-9 msg. I called customer care from where I got the assurance only. In the after noom i got a msg stating that Re 1 is credited to your account. So please do some need ful Action towards this complaint.

Hi,

This is regarding a very bad and horrible customer service by the airtel outlet in frazer town.
When i went to pay bill , After waiting in a queue for half an hour, when i told my account number they said broadband payment is only by cash and not by card. They told me to go to nearby atm. when i went and brought they said, through account number i cannot pay bill.they need landline number to pay the bill whereas i told them i dont have any landline in my home.

very bad experience....and very bad customer service.....

1st Complain[protected] I have applied for number portability and wanted to change my service provider to Airtel from Tata Indicom. After sending message to Airtel i got reply with UPC code TZ788696 which i provided with Airtel number portability form including my address proof and photo on 22-Feb- 2011. My mobile number is [protected] and its been more than 10 days there is no action taken. I have visited Airtel web world but they don't have any update. I am unable to recharge my mobile because if do so and operator changes balance won't be transfered to new operator.

Please advice or take action.
M: [protected]

Regards,
Ashish Oswal

Airtel Relationship Center.
TeleSoft
Shop NO 11, Aditya Nakoda Enclave, Opp Big Bazar, Sinhgad Road. 411030Pune No 10:00AM-8:00 PM Sunday

I hold an Airtel prepaid connection. On January 10th 2011, I went to Airtel office at ITPL and applied for migration from prepaid to postpaid (I paid them Rs 300 and I was given a SIM card). I requested them to make the address verification to be completed within 13th January as I was going on vacation on 13th Jan. This was not done and I understand that it could be difficult to get the address verified in 2 days. When I came back from vacation on 1st of Feb 2011, I went to the airtel office at ITPL and asked them to get the address verification done now. From then on, I have been contacting airtel[protected] every couple of days and everytime the answer that I get from the Manager at Airtel ITPL office is that the "verification will be done in next two days". For more than a month now I have been getting the same answer but nobody turns up for verification. At times the airtel office says that they will check the details and call me back soon. But they NEVER CALL BACK.

I think the option left for me now is to change to other service provider. Thanks to Mobile Number Portability, I hope I'll not have to loose my number.

This post is an alert to people wanting to migrate from airtel prepaid to postpaid. Hope you do not have to go through the same frustration that I have gone through.

Satya Ranjan Baruah
satya.[protected]@gmail.com
[protected]

I had very bad experience with AIRTEL Digital TV. They are very unprofessional, no ethics and irresponsible. Even if you go to customer care and lodge a complaint no one responds. I have copied my interaction with them. See this and decide if anybody wants to go to them for DTH service.

In my case I shifted my connection from Trivandrum to Bangalore. Their service was horrible and they collected 650 Rs from me for the reinstallation without any receipts. I lodged a complaint and waited for their response for more than 10 days. Nobody cared to respond. :-(. Here is my e-mail exchanges with them.


Re: Collected money without receipt for re-installation
From:
xxxxxx <[protected]@yahoo.com>
View Contact
To:
[protected]@Airtel.in

Cc:
[protected]@airtel.in

Its more than 10 days since I raised this issue. I don't understand what you are doing. Is anybody looking into this or are you sleeping on this? This is not acceptable.

Thanks,
xxx.


From: xxxxxx <[protected]@yahoo.com>
To: [protected]@Airtel.in
Cc: [protected]@airtel.in
Sent: Fri, February 25, 2011 1:30:14 AM
Subject: Re: Collected money without receipt for re-installation

I haven't got any resolution yet. Could you please let me know the status of my complaint.

Thanks,
xxx.


From: xxxxxx <[protected]@yahoo.com>
To: [protected]@Airtel.in
Sent: Wed, February 23, 2011 9:22:38 PM
Subject: Re: Collected money without receipt for re-installation


Any update on this?



From: "[protected]@Airtel.in" <[protected]@Airtel.in>
To: [protected]@yahoo.com
Sent: Sun, February 20, 2011 11:54:39 PM
Subject: Collected money without receipt for re-installation


Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in


Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.





From: xxxx<[protected]@yahoo.com> [mailto:xxxx <[protected]@yahoo.com>]
Sent:[protected]:48 AM
To: [protected]@airtel.in
Cc: [protected]@airtel.in
Subject: Re: Collected money without receipt for re-installation


I should add this to my complaint. When I spoke to Airtel digital TV customer care executive to find out the procedure for shifting the connection from one address to another address last time I had a very bad experience. The customer care executive didn't know english properly. She had no clues about Airtel digital TV or the shifting process. She told me that the technician from Airtel would come to my address at Bangalore uninstall the dish and take it to my new address in trivandrum and install it on the next day. :-) I told her that it was very unlikely since trivandrum is another city which is ~750 KMs far. Again she was repeating the same. So I gave up and talked to the technician who came to my address to uninstall the dish at my home address in Bangalore . He gave me better idea about the shifting process. :-)

The reason for sharing this incident now - Whoever is contacting me, please make sure you have the required information to resolve my problem. Otherwise you will be wasting my time and your time. As I said I have been an Airtel customer since 2000 and I am ready to co-operate with you to resolve this.

Thanks in advance,
xxxx.


From: xxxx <[protected]@yahoo.com>
To: [protected]@airtel.in
Cc: [protected]@yahoo.com
Sent: Sun, February 20, 2011 9:32:35 PM
Subject: Collected money without receipt for re-installation
Hi,

I have recently shifted my airtel digital connection from Bangalore to Trivandrum . I shifted the dish and the settop box to Trivandrum and requested airtel to do the reinstallation. Somebody came from Airtel when I was not there are home and did the installation and collected 650 Rs from my parents for the reinstallation without giving any receipt or bill. They even said that there was some outstanding balance and collected that money, again with no receipts. I am suspecting a fraud. Even if Airtel charge this money why can't you give the receipt for that? Why do you involve these kind of people in providing the service. I have been an airtel corporate customer for the past 5 years. If I was there at home when they did this I wouldn't have allowed them to take me for a ride like this. Please look into this issue and make the arrangement to get my money back immediately. Here are the details.

Customer id: [protected]

As I said I am traveling for another coupe of weeks and I wont be reachable over phone. If you need anything please mail me. I will respond. If I don't get proper response from you on this I will contact consumer court.

Thanks,
xxxx.

Dear Sir,

I wrote many mails to airtel customer services department but no positive repsonse i gott from their end. Every time they asking executive name & no reqd. sir how I give their no, I was received a call in last month and they offer me below plan. but while i cross check my bill plan my plan was not activate as per commitments. I think airtel have power it their responsibility they will check which ARC get the credit of my MNP and everytime they are waisitng my time on mail.

Sir I hope you will take some action against this activity, I am waiting for your good response


Regards
Jitender Kumar
[protected]

--- On Tue, 1/3/11, [protected]@Airtel.in <[protected]@Airtel.in> wrote:


From: [protected]@Airtel.in <[protected]@Airtel.in>
Subject: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-[protected]_REMINDER [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Tuesday, 1 March, 2011, 12:16 PM


Dear Customer,



This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.





Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@airtel.in



Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.








[protected][protected][protected][protected]

From: jatin kumar <[protected]@yahoo.co.in> [mailto:jatin kumar <[protected]@yahoo.co.in>]
Sent:[protected]:12 AM
To: [protected]@airtel.in ; [protected]@vsnl.net; [protected]@consumer-voice.org
Subject: Fw: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-[protected]_REMINDER [|BAL|[protected]|[protected]|]


Dear Sir,



Pleas do the needful for my complaints nobody is giving me positive response. I hope you will take some necessasry step to solve this issue.



Regards

Jitender Kumar

[protected]
--- On Mon, 28/2/11, jatin kumar <[protected]@yahoo.co.in> wrote:


From: jatin kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-[protected]_REMINDER [|BAL|[protected]|[protected]|]
To: [protected]@trai.gov.in, [protected]@bel2.vsnl.net.in, kartik.[protected]@airtel.in, devendar.[protected]@airtel.in
Date: Monday, 28 February, 2011, 2:13 PM


Dear Sir,



I was using the number ([protected]-Aircel) before MNP, but one month before i was received a call from airtel for MNP they offering me a plan 299 montly rental with below Packages and I changed my no -[protected] by MNP in Airtel.
1. 1100 mins local free to any mobile (Call rate 30 paisa per min)
2. 60 Sms per month.
3. Call conferece (Free of cost)
4. 200 Min STD per month to any mobile.



while I was received a welcome call from Airtel they never explain about my bill plan due Server down. While I called on 19 Feb 2011 to 198 (Ref No:-F[protected] for my billing plan they asking me bill 299 is not activated on my own no. after enquiry they activate this plan and given the 8 Rs. waiver for my free calls. but they not giving me call conference(Free of cost) and 200 Min STD per month as per commitment. This is a fake commitment to customer however customer believe on Airtel service. When I was called 198 again they told me send a e-mail on [protected]@airtelindia.com regading complaint. I was continued writing mails on this id but they were given no positive response after long conversation, then they suggest me call to appellate , I talked with Mr. Deepak Appellate person([protected]), I was discussed with him regarding my complaint then he suggest wirte a mail to appellate.[protected]@airtel.in. he told me we will update the status of my complaint in 3 days. bu till date no status was updating from their end. But today while i called again to appellate person, my call was connected with 3 Persons:



1. Anju: - she put to hold my call for long time not revert me.

2. Sanchita: she also put to hold my called for long time and then she answered server is down.

3. Third name I was forget because she disconnet my call.



This is very serious issue, Telecom operators giving the fake commitment to customers for MNP and bond their nos. for 3 months.



I hope you take some neccessary steps, I am waiting for your good response.


Thanks & Regards
Jitender Kumar
[protected]
--- On Wed, 23/2/11, jatin kumar <[protected]@yahoo.co.in> wrote:


From: jatin kumar <[protected]@yahoo.co.in>
Subject: Fw: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-[protected]_REMINDER [|BAL|[protected]|[protected]|]
To: appellate.[protected]@airtel.in
Date: Wednesday, 23 February, 2011, 2:57 PM

fyi

--- On Wed, 23/2/11, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:


From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-[protected]_REMINDER [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 23 February, 2011, 2:26 PM

Dear Jitender Kumar,

Ref: Email Dated[protected] expressing concern regarding the bill plan for your airtel mobile number [protected].

Thank you for your e-mail to Bharti airtel. We are delighted to know of your intent to avail of our services and welcome the
opportunity to assist you.

We regret the inconvenience caused to you. We wish to assure you that we have registered your feedback and would be working to ensure that this is incorporated in our service delivery in future.

We would like to thank you for taking out the time to voice your concern. At airtel, we believe that our customers¿ feedback is a valuable input which helps us to improve our services and ensure that we strive towards achieving customer satisfaction.

To address your current concern, we would request you to provide us with the following details :

a) Name of the executive
b) Contact number of the executive
c) Name of the Airtel Relationship Centre

who has given the commitment about your bill plan.

We regret to inform you that, we will not able to proceed further action if the above details are not provided.

Once we receive this information we will try and address your query as soon as possible.

Please do to write in for any further assistance.



Yours Sincerely,

Vidhya Sivaraman
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=3355B3DC2667...⇄ 3 2 C 8 9 1 3 4 5 0 3 D F7195FF&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 23/02/2011 14:05:57
Subject: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-[protected]_REMINDER [|BAL|[protected]|[protected]|]

Hi,
Thanks for giving the response!

I already get the feedback of my complaint from your customer services (198).
They told me you have required the name of Executive, but i forget the name of
executive who called me for mnp and i have no number. An executive came to my
office and i have handower my documents to him for MNP. I was already paid 1
bill of this no but if my complaint is not resolve i will not pay the next
bill. Please update the status of my complaint on my e-mail ID.

Regards
Jitender Kumar
[protected]

--- On Wed, 23/2/11, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: COMPLAINT-FAKE COMMITMENT TO CUSTOMER-[protected]_REMINDER
[|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 23 February, 2011, 1:56 PM

Dear Jitender Kumar,

We regret for the delayed response.

Ref: Email Dated[protected] expressing concern regarding the bill plan for your
airtel mobile number [protected].

Thank you for your e-mail to Bharti airtel. We are delighted to know of your
intent to avail of our services and welcome the
opportunity to assist you.

To address your current concern, we would request you to provide us with the
following details :

a) Name of the executive
b) Contact number of the executive
c) Name of the Airtel Relationship Centre

who has given the commitment about your bill plan.

Once we receive this information we will try and address your query as soon as
possible.

Please do to write in for any further assistance.







Yours Sincerely,

Vidhya Sivaraman
Customer Care
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=B7D93C45BEDF
2369A9D33E46B0D13B59ACEF117D99F9127497F61E7D88888A8D88&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 22/02/2011 16:09:39
Subject: Fw: Complaint-fake commitment to customer-[protected]_Reminder

Hi,

I have no get any response from your cusotmer services team till now if you
can't solve this issue please disconnect my no.

Regards
jitender Kumar
[protected]

--- On Sat, 19/2/11, jatin kumar wrote:

> From: jatin kumar
> Subject: Complaint-fake commitment to customer
> To: [protected]@airtelindia.com
> Date: Saturday, 19 February, 2011, 12:43 PM
> Hi,
>
> I was using the number ([protected]-Aircel), but one month
> before i was received a call from airtel for MNP they
> offering me a plan 299 montly rental with below Packages and
> I changed my no -[protected] by MNP in Airtel.
> 1. 1100 mins local free to any mobile (Call rate 30 paisa
> per min)
> 2. 60 Sms per month.
> 3. Call conferece (Free of cost)
> 4. 200 Min STD per month to any mobile.
>
> while I have received a welcome call from you end they
> never explain about my bill plan due Server down.
>
> While I called on 19 Feb 2011 to 198 (Ref No:-F[protected]
> for my billing plan they asking me bill 299 is not activated
> on my own no. after enquiry they activate this plan but they
> not giving me call conference(Free of cost) and 200 Min STD
> per month. This is a fake commitment to customer however
> customer believe on your service. I you do something please
> do otherwise please close my no from your services.
>
> Thanks & Regards
> Jitender Kumar
> [protected]

mene usa canada 1 pisa per second service active karvai thi, jo me 3 moth se use kar raha hoon. to
airtel ne mere 6.90 rs ke hisabse paise kate hai mene kai bar Complaint karne ki try ki badme dusre din unhone mari Complaint li fir muje complaint no ( A[protected] on 13 jan. 11 diya aur bola ki 24 hrs me
prblem solved ho jayega. aur us tiem unhone accpt kiya ki charges galat kate hai, aur uske baad me airtel ke aur se muje koi call nahi aaya. aur uss dinse mera customer care no 121 par calling badndh kar diya hai.
mera call customer care me lag hi nathi raha hai. aur mera reference no hai CBNRA[protected]. so plz help me. AS SOON AS POSSIBLE.

Thnks
Dipen Soni
[protected]

On my Airtel # [protected] I get about 10-15 SMSs daily which are nothing but spam. These messages are not even from the same source that will help me to block the message as needed.
These kind of messages absolutely serve no purpose to the end user except to increase the frustration level throughout the day with incessant notifications on the cell phone.

Some example of SMS sources: LM-LandM, LM-RedHat, TM-Annie, TD-Lucky, TD-Citywalk, DM-Cinthol.
These are just to name a few. The list will be endless if I have to mention all.

The situation has gotten worse with the receipt of "Class 0" messages last couple of days.
I even tried to address the situation by going to the Airtel office located @ Shivaji Park, Mumbai but the customer service personnel there just did not seem bothered with the issue and asked me to dial another phone number from the same office. What is the point of having a customer service office then, if such complaints are not addressed on the spot?

This kind of service by any company is not acceptable at any level.

dear sir,

i have taken an Airtel sim card in my name in the month of jan-2011, and now its INCOMING & OUTGOING CALLS are barred, due to address verification
my mobile number is [protected]. so kindly do the needful.
my alternate mobile number is [protected].

many of my friends are facing same problem.

it is totally wrong that airtel people are recycling the sim cards, just because of wrong address verification and so many customers are facing problem and are loosing their currency balances and airtel is loosing its valuable customers. after de-activation no one will respond for the customers.

i hope my complaint will be resolved.

yours faithfully,

SANJAY.H.V
TUMKUR

I got an sms today morning[protected] stating:
"Your Resume has been selected for new plant. Your offer letter already attached by link. Kindly download your letter by link www.ifile.it/8t9r41p". When i checked the link i got a Offer Letter jpg image in which stated that i got selected for the new plant that requires Executives, Assistants and Managers.
THEY ARE ASKING US TO PAY Rs.8,250/- as security deposit from any city local branch. But the a/c details are not mentioned in there. Contact details are listed as Mr.Sanjay Bansal, [protected], [protected] and [protected]@dr.com with address HYUNDAI INDIA LIMITED, I-40, G.T.Karnal Road, Mohan Cooperative Industrial Area, New Delhi-91 (India).

It also directed me to download a video at http://ifile.it/idhoave/New%20Plant.mpg to visit the New Plant.

Dear Sir,

I am using Airtel broadband with phone from last 5-6 years but after FUP (Fair Usage Policy) they are regularly cheating and making customer compelled to choose higher plans so that they make more money even without giving them extra bandwidth.

I was using swift1099 with 512 kbps speed (Unlimited) and I was pretty happy using this plan but Airtel change this plan even without intimate me and my next plan was swift1099 with 1mbps speed up to 15 GB and 256 kbps beyond 15 GB. NOW my problem starts 15 GB was not enough and as per Airtel people 15 GB finished in just 10-15 days and afterthat as per the plan condition my speed downgrade to 256 kbps as per Airtel but its never cross 200 kbps.

After lot of complaints nobody visit my place nor rectify this problem so again I constrained to migrate my speed as well as bandwidth usage limit to plan namely impatience 1399 4 mbps speed up to 25 GB and 256 kbps beyond 25 GB. But unfortunately they still cheating by giving 1 mbps speed just increase bandwidth limit to 25 GB which is also not believable because this time 25 GB finished in only 10 days. I complaint to 121 and the executive assure me that my problem will be sort out next day up to 1:30pm. Problem is still continue and I again called them at 2:00 next day than executive told me that your speed problem resolve by our engineers I surprised, amazed and angry because nobody visit my place to check the problem nor anyone contact me over phone regarding this so everything was doing in the Air.

Actually Airtel knows that I will not leave their connection because I am also using landline phone no.[protected] with the broadband and this number spread everywhere among my foreign & national clients, relatives and friends.

I am paying money for 4mbps speed up to 25GB but useless and painful services I receive from them regularly, after several complaints regarding slow speed there engineer never visit to show the proper speed on my PC and amazingly one day on[protected] Airtel Engineer visit my office to check my broadband speed weather it is 4mbps or 1mbps he checked on single pc and found that speed was less than 128 kbps (14 kb/p.second transfer rate), he contacted to his back office and came to know that FUP (Fair usage policy) obtained yesterday i.e.[protected] than in the presence of that Engineer of Airtel I logged in online on my www.airtel.in account to check my bandwidth usage from[protected] to[protected] and found that I used 22.39 GB whereas my usage limit is 25 GB and to show that Airtel Engineer face looks like he caught red handedly and than his tricky mind starts like an artful devil and than he present his trick that after 80% usage your speed will be 256 kbps automatically. Whereas it is not mention anywhere in their advertisement leaflets and not in their website as well. He tried to convince me on wrong details but failed because I showed him proper details on their leaflets of tariff plans and their website in which they mentioned about speed and the bandwidth usage.


I myself feeling helpless and annoying due to Airtel tariff plans, their services, commitments and again decide to go for another costly connection and on [protected] I called to 121 and given request for plan migration from (Impatience 1399 = 4mbps upto 25 GB and 256 kbps beyond 25 GB) to Impatience 1699 = 2mbps upto 40 GB and 256 kbps beyond 40 GB) executive assure me that my new plan will work in next 5 working days maximum and minimum time is[protected] upto 3:30pm and they will also intimate me regarding the same.

My internet speed is very very worst only 4 to 10 Kbps transfer rate so I called to 121 on[protected] at 7:30pm and asked about my new plan than executive told me that you are using new plan Impatience 1699 from yesterday i.e.[protected]it is all happened without intimation and the speed is still worst) than I checked my usage and one interesting and shameful thing came in my notice that they changed my bandwidth usage details of[protected] to[protected] which was 22.39 GB and now it is wrongly mentioned here 2613680 units = 24.92 GB (It means they can access account usage details and they can change that) what should I say them Robber or what else.

I complaint about speed again and one executive call me and told me that your new plan will start tomorrow i.e.[protected] and than you will get a good speed of 2 mbps. On[protected] my plan changes as per the airtel executives but speed not as good as committed so I checked the speed two more days than complaint no.43583934 regarding worst speed on[protected] and executive assure me that my problem will resolve on[protected] before 6:24 pm but sorry to say that my speed problem not resolved and nobody visit my place just only few calls.


After all the above incidents I found that all the Airtel customer care, technical and field executives are a bunch of cleaver peoples and they are getting salary by making people fools.

Today at the time of writing this complaint my transfer rate on single PC is 96 KB per second transfer rate less than half speed as per my plan.

In anticipation of justice in this matter as early as possible.

Mohammad Javed
B-4 Essel House
10 Asaf Ali Road,
New Delhi-110002
Phone:[protected]
Mobile: [protected]
Mobile: [protected]