Airtel Complaints & Reviews

I have purchased one Airtel DTH from POORVIKA MOBILES PRIVATE LIMITED vide invoice No. 22847 on 13 Feb 11. They have promised that it will be installed by evening same day by 1730 hrs. I have called the same day on the phone numbers that were given to me by the shop. The person told (i) Call after 1730 Hrs (ii) Second time when I have called they said "Today is Sunday so we will come tommorrow". The next day i.e on 14 Feb 11, I have called N number of times to Airtel and Poorvika people. Sometimes they said - (i) within 02 hours it will be done, (ii) it is already being dispatched according to our system, (iii) many times they have kept me on hold, (iv) it will be done on tuesday by 10 AM, (v) it will be done by today i.e 14 Feb by 2030 hrs. Then arround 1800 hrs on 14 Feb Monday one of their champs (supposed to be the person detailed for installation) called me on my phone and enquired me about my location and said "Sir I dont have balance in my mobile, will u please call me" I said Ok then I have called him and gave the full details whatever he required. After about an hour around 1915 hrs the same guy called again and said "Sir I am too far from ur place it will take lot of time to reach and there is a huge traffic, can I come tommorrow by 10 AM". After all these drama I decided to get my money back, I went to that very shop from where I have purchased. There also they started calling here and there, kept me waiting for more than an hour. Ultimately gave my money back. The behaviour of all the staff associated was very rude and arrogant and I was harrsed ghe whole day in the name of DTH installation

Hi,
My no : [protected].
I've recharged my mobile with 100 rs from netbanking site on 13 feb 2011. At that time it had shown the balance updated with 88.06 Rs, without calling more than 15 mins call and few sms, now my balance is showing 6.0 Rs.
I dont know how it got deducted or why it is showing so less money.
Please provide me my data of calls,transaction and deduction of between 13 feb 2011 to 14 feb2011

I have received unwanted call from the airtel No. [protected] on the pretext that he is calling from Airtel Customer care centre. He is gathering information about name, address etc. from our mobile No. I want that the owner of this cell may be made known to me and he may also be sacked from the Airtel Company and his connection may be cancelled forthwith. He may be notified as blacklisted customer.

i am a subscriber for air tel my mobile number is [protected], in Hyderabad i have this number for more than ten years and i have not been receiving my bills since three months and i am requesting for the same since 15 days and every day they say it will take four working days to send the bill and four days later i get a message saying bill has been sent and returned because no one available i have made it a point to see some one is at home and still same problem and i think the courier service is at fault and communicated same to the customer care still the same problem persists and the bill date has crossed and they will charge for the late payment on top of it i keep getting threatening Sams's that they sent the collection matters to their agents and i have to deal with them and i have no clue what my billing details are and what i am paying for and this the bill is the double of every month and i need to check what i am being charged for


this has been mentally harrowing experience for me and i am helpless as this is dragging on for too long
and this basically is a cry in the dark hoping something will be done in this regard


regards

Rasool Ellore

jubilee hills
hyderabad

To Airtel,

I am Mayank Aggarwal, a resident of east Delhi. From last so many years, I have been using the Airtel broadband connection and that too without any problem.

15-20 days ago, I got a router (Beetel’s 450 TC1 ADSL2 + Router) installed at my home at a cost of Rs 1,500. But since that day I am having a horrifying experience with Airtel.

Though internet in my desktop works fine because of the wire attached to it, I have faced numerous problems while using internet in my laptop (using wi-fi). I have complained to your customer care executive on 121 and 198 several times. Your representatives have also come to my house.

But nothing has helped. When Airtel was installing Wi-fi connection at my home, no one told me that there will be connection problem because of doors or concrete walls.

My wi-fi router and desktop is installed is in one room while I use my laptop from the adjacent room. It is not even 10 metres. Airtel representatives had promised me a range of 25 metres.

This is not all, even when room doors are open (which is not possible for 24*7especially during night when I generally use my laptop sitting in my bedroom while my sister is sleeping in her room where router is kept), the wi-fi connection doesn’t come and internet is not working for 99 percent of times, even when the range is not more than 10 metres.

For most of the times, there is no wif-fi connection in the laptop forcing me to come and use the desktop again. Laptop settings have been checked time and again by both your representatives who visited my home and those who tried solving the issue while talking on customer care.

It’s quite natural that a house will have walls and doors. So, isn’t this funny when AN ENLIGHTENED TEAM MEMBER MR PANKAJ OF AIRTEL’S TECHNICAL TEAM CALLING FROM NOIDA FROM PHONE NUMBER 0120 – 4224290 ON 14 FEB AT 11:13 TELLS ME: ”Sir, our guy must have forgotten to tell you about this at the time of installing the wi-fi.”

Another gem of the reply came from your representative who visited my house on Feb 12 – Saturday. He tells me sir Netgear’s router is better and can give better performance even when doors are closed. The router of Beetel Company that is installed at my house is there because of company policy and doesn’t offer that great a connection.

Is it so funny and natural for Airtel to loot its customers like this. Is Airtel so casual like this with its customers?

Kindly reply and solve the problem. Otherwise please just remove the Airtel connection and refund my money including that paid for router installation.

I will approach an appropriate place like a consumer court if the esteemed company Airtel fails to solve the issue at the earliest .

Regards,
Mayank Aggarwal

Airtel landline connection number:[protected]

Respected Sir,

This is CHERUKURI VENKATA RAVICHANDRA from VELLORE, TAMIL NADU.

I am an existing AIRTEL customer since two and a half years " +[protected] " and owing to the fact that MNP is now a reality i want to switch to TATA DOCOMO.
I have received the unique porting ID " AT963326 " on 10-02-11.
My request for MNP has been successfully registered on the same day with a reference number - 1342635.
After two days that is 12-02-11, I had received a message from TD-1901 stating that your port in request for mobile number [protected] has been REJECTED by your service provider due to LEGAL REASONS.

I have contacted the customer care (121) representatives and also 198 thrice each (which took a lot of time to speak to an executive directly) to find out what the legal reason is and they have the same response i.e we are forwarding your call to our senior executive and then the call gets disconnected.

I am not expecting a reason or anything from AIRTEL. I just want to switch to DOCOMO.
Please resolve my problem as soon as possible.

Waiting for Justice and Hoping for the best.

Thanking you,
CHERUKURI VENKATA RAVICHANDRA
VELLORE,
TAMIL NADU.
Phone Number - [protected]
Mail ID - ravi.[protected]@gmail.com
UP ID AT963326
Date of Application[protected]

DND facility is activated on my Mobile no [protected] since 2008.
DND Reg no is - S[protected].
But I'm still receiving commercial calls, SMSs and Service messages.
I complaint in customer care several times but they haven't taken any steps.
My complaint number is : CDRGP[protected].
Infact after some days of registering the complaint I received a call from Airtel([protected]) saying that the problem has been resolved. But I still receive unwanted call and SMSs.
I'm highly disappointed by this kind of behaviour from such reputed company.
If possible I want Compensation.

Thanking you in anticipation.
Deepanshu Sachdeva.

Dear Sir/Madam,
This is to complaint about a recharge issue with number portability. I have lost some money due to this issue. My prepaid was ported from idea to airtel recently.
The problem is whenever I try to recharge my number online (which is often my mode of recharge), my bank account balance is deducted but no recharge is received. I have contacted airtel cc regarding this issue but they tell me that there is no such issue.
After googling a bit I have found that many more people are facing the same issue. Please do the needful as it is very inconvenient not getting a recharge whenever you want and on top of that getting charged for it. I hope the last thing airtel would want to offer a newly migrated customer is inconvenience.

Thanks.
Rohit Garg
[protected]@yahoo.com

Hi

me and my friend got airtel mobile numbers on the same day from koramangala branch providing all documents (without which airtel offices does not start applications) and got 2 numbers in december 2010 and now my firend got a call saying tat the documents are not submitted.we called the nodal officers which was useless since they just guided us to submit the documnets.we thought the problem is solved but again there was an sms saying "kindly be informed that we found ur name and address is not matching in televerification" which is poathetic since we have not recived any calls nor the address and phone number is wrong..The number is [protected],and its a great pain in undergoing everytime answering the calls from Airtel cc with no proper solution.Do somthng to stop ths number getting disconencted.t.The pathetic case is how does airtel maintains teh documents d othey burn it?? or sell it??cant they even manage this????dnt their computers are not programed to type a mble number and find if the doucmenst r sublited or not????they ask again a refernce number which we get after submiteing,if i get a number 3 years back ho can they xpect me to have that number stored n my brain???ver is the real service????

i called to airtel customer care around 12:10 am on 11-2-11, the problem was i hv to wait for half an hour to speak to a technical representative... They took half an ur to respond me saying that they were busy un attending calls... They mean to say that they are more busy in night than day... And after responding me his attitude was very bold....

I am not getting my postpaid bill for my mobile from last 3 months and nor even ebill, in spite of that I am making all payments regularly through mchek, this is a very bad service I am getting from Airtel Services.
Also on call to 121 their call centre number we are not getting any services and our calls are getting disconnecting without any information, they are making us in a hold for a very long time for wastage of our call charges and to avoid our call too, if this is the services Airtel provides then why 121 is meant for.
I think the best solution for Airtel services is to change the service provider since they are not capable of providing good services.

Nokia C3-Airtel free 6 months Internet usage
I had bought a new Nokia C3 alongwith airtel free gprs usage for 6 months on 07 Feb 2011 from mobile store, vikas surya plaza,m2k, Rohini, with that i was given a airtel sim,though i am using a vodafone number,i switched on to airtel to utilize the free intenet offer,in the begining when i was buying my nokia handset,i was told that it will get activated as soon as i insert the airtel sim,but now it has been 6 days and still i havent got any 2 gb usage,over that i am being charged when i try to connect to the internet.
Please help us to get this 2 gb internet activated on my airtel sim as as possible.

Im Vijay Choudhary, i holded aitrtel ka 3 connections i.e[protected], [protected] & [protected]. And [protected] is my main connection and the are other two are my add on connections. i had a deposit amount of Rs. 6000/-. I migrated my main numbr to prepaid and wrote to airtel to make the othr numbr as main and continue my billing and return my deposit. I wrote letter to airtel but d airtel offic at paradise dint help had always problem wth everything. They did not send my bills for two months Jan n Feb.

I also wrote letter to change my billing address bt dat was not done and wen i send an sms for ebill and i received the Ebill with all changes in call charges with the old address.

Nw i dnt receive the bills on time and my bill plans are also changed i was into 999 plan wer the call charges was 0.49 for local and 0.99 for std bt nw dey charged 1.5 for std.

So request you to kindly make my billing addredd as : 112, Ispat bhavan, 5-4-23, Distillery Road, Ranigunj, secunderabad. and kindly refund my deposit of Rs. 6000/-

I request you to kindly make the necessary immediately.

Hy!
Greetings for the day,

I purchased two Airtel prepaid connection from The Mobile Store Patrakarpuram Lucknow few months back, and i submitted my documents along with CAF form as attached in the mail but as on today both connection is not in my name.
Kindly check and revert where my documents is, and the reason for this activity.
As both of the connection is very important for me kindly request for the profile change.
Kindly do the needful as required details are given below.

MSISDN [protected], [protected].
Name Soumitra Chakravorty.
Address P159/2 GFA cantt Lucknow.
Alternate Number [protected]

Hoping for your kind consideration

Regards,
Soumitra.

Hello,
I have just used the mobile No portability. for swiching from old subscriber (reliance CDMA) to Airtel prepaid. Swiching has happend siccessfully since last tuesday. After that i am not able to rechange my no. I used the following method.
1. by using Mcheck facility:
it is giving me the error message that "recharge is only allowed for a valid airtel prepaid number".
2. I have tried to multiple rechage by some shopkeepes: I am getting the error message
"recharge no successful on your mobile. Transaction Id [protected] Dated[protected] at 12.19PM.
"recharge no successful on your mobile. Transaction Id [protected] Dated[protected] at 12.19PM.

I am not getting any help after talking with paid customer care. Once guys called and told that problem is resolved but it was a false commitment.
I am havily stuck at present. becasue i am not able to call anybody.

Vinay

No Peace TV on AIRTEL DIGITAL TV DTH

Dear Sir.

This is Syed from Mumbai, i have requested airtel to add Peace TV on Airtel DTH, but they cannot.

my question is if they have any limitations to give all the channels why they told/advertise at time of buying"YOU CAN ADD CHANNELS AS YOUR WISH"

beacuse of their wrong endorsement i feel cheted by Airtel before buying i gone on brand reputation what they have, but i didnt get the service as expected.


Just i want to know the reason, because of buying Airtel iam not getting the channel i wish to watch but in my next door a local cablewala is providing.

now iam not able to judge a local cablewala is better or Airtel.

Regards

Syed

I am Vignesh - using [protected] (TN Prepaid no of bharthi Airtel). I am suffering a lot with airtel network. I am using this no more than 4 year above. i ever seen this type of irresponsible work as taking customer balance's & activating the VAS ***** service. I lost more than 200rs for this issue.
How ever, i given a complaint to cust care by dialing 198 & 121( charing unit). but i didn't get the proper response from Agent, escaltion team & as well Team leader. then i called to Nodal - escalate this concern. still, the service is getting activated without consent. Promised call back was not done.

Great Appelate was not interest to speak with me. they are just disconnecting the line.

Request you to take this issue to concern team.

my name is ganesh malalikar. my mobile no. is [protected] with postpaid connection .i want to port from airtel to vodafone. i have submitted all the documents & unique porting code on 27th jan.porting id is AX572387.till today i have not been ported out to vodafone. the customer care of airtel not responding. i have paid all the outstanding amount on the same day i'v been told. now whom to complain?

Dear Sir,
Above sub AIRCEL ([protected]) mobile number MNP REQUEST DONE 22 Jan, 08 Feb. morning AIRCEL done the deactivation, but still my AIRTEL sim card not active, i told AIRTEL customer care but they are saying we already rejected sub. number for outstanding payment from AIRCEL (MNP RULE). 07 Jan. Morning i paid the all outstanding to AIRCEL. Now last 4 days my number not active, again i came to AIRCEL i asked for my number port out to AIRTEL, now AIRCEL saying we already done port out we can't do anything. NOW BOTH NETWORK SAYING WE DONT HAVE ANY DETAILS AND CONCERN WITH MY NUMBER. LAST 18 MONTH I AM KEEPING THIS NO. FOR BUSINESS PURPOSE. In this regards any body can help me return to my number.
Pls do the needful.
Best Regards,
Mujibur Rahman
[protected]

I have alreay possted a complaint as shown below and also sent a mail to [protected]@airtel.in.
But everything in vain.From nodal officer whenever I contact I get an info saying that it's been escalated and ask me to wait for 48 hours.But nothing has happened so far.This is really cheating an nobody takes up the responsibility.When I posted this complaint in this forum I got an autoamted mail saying that I will be contacted for further details.That's all .

In short looks like I lost my 1000 Rs and Airtel is least bothered about customers inconvenience for buying their product.Is there any way of getting back that money atleast..


Location: Bangalore, Karnataka, India

Posted:[protected] by radhikaParameswaran Send email


Airtel International calling card not working
On 5th Feb 2011 ,my husband bought Airtel world calling cardsworth Rs 1000/-
from Bangalore International airport.
Though the Airtel authorized vendor assured him that all of the cards are
preactivated but from Netherlands when he tried to use them,he got to know that
it's not activated.

I am just wondering how this kind of frauds can be happen from an esteemed
service provider like Airtel ! I would request the authorities to activate the
cards at the earliest.
We feel really cheated.

My contact i.d [protected]@yahoo.com.
Expecting an early response