Airtel Complaints & Reviews

Airtel Broadband — making false commitments

I HAVE A AIR TEL BROADBAND CONNECTION WITH ACCOUNT NUMBER 14566993 HAVING TARIFF PLAN 599 Rs. NOW I CAME TO KNOW FROM SOME OF MY FRIENDS THAT THERE IS ONE MORE PLAN OF Rs. 499 HAVING DOUBLE SPEED AND DOUBLE NO OF CALLS SO I CALLED YOUR 121 SERVICES FOR CHANGE IN MY PLAN. SOME OF MY OTHER FRIENDS ALSO DID THE SAME. THERE REQUEST WAS ACCEPTED AND THEIR PLAN WAS CHANGED. BUT MY REQUEST WAS REJECTED REQUEST NO. 30753450 AND FIRST THEY ACCEPTED MY REQUEST AND SAID THAT IT WILL BE ACTIVATED IN 3 DAYS BUT NOW THEY ARE not agreeing TO IT??? WHY IS IT SO???WHY IS YOUR COMPANY NOT STABLE ON ITS COMMITMENT???? PLEASE ANSWER??

SEE THE HEIGHT OF CHEATING PEOPLE I GOT A MAIL FROM MR. RAKESH KUMAR THAT MY ISSUE WILL BE SOLVED BY THEIR TEAM. AFTER TWO OR THREE DAYS MR. KULDEEP CALLED ME UP FROM THE NODAL OFFICE AND ASSURED ME OF CHANGING MY PLAN. AGAIN AFTER THREE DAYS MS. KUSHI CALLS ME UP AND SAYS THAT MY PLAN CANNOT BE CHANGED BECAUSE IT IS ONLY FOR A CERTAIN LOT OF PEOPLE.???????? HEY I DONT UNDERSTAND WHAT DOES THIS MEAN??? WHY CANT I BE THIS CERTAIN LOT OF PEOPLE????

IS IT LIKE THAT IF I AM SELLLING A PRODUCT ASSUME A SHAMPOO IT COSTS 50 RS. FOR ONE CITIZEN OF INDIA AND THE SAME SHAMPOO COSTS 70 RS. TO THE OTHER CITIZEN. ISNT IT CHEATING WITH THE PEOPLE???? HOW CAN THE SAME PRODUCT HAVE DIFFENENT COSTS IN THE SAME COUNTRY,NOT EVEN COUNTRY THE SAME STATE, NOT EVEN THE STATE THE SAME CITY ITSELF???? ITS A BIG FRAUD WITH THE CITIZENS OF INDIA AND THE CUSTOMERS OF AIRTEL BROADBAND.

HERE THE QUESTION IS NOT ONLY THE SAME PRODUCT ONE IS GETTING THE SAME PRODUCT OF INFERIOR QUALITY COSTLY AND THE OTHER IS GETTING IT CHEAPER IT THE HEIGHT OF CHEATING. HOW CAN WE TRUST SUCH A BIG COMPANY LIKE AIRTEL. IS ITS NAME A FRAUD. DOES IT NOT STICK TO ITS COMMITMENTS AND WORDS. DOES IT SHOW ITS BACK ON SUCH A SMALL ISSUE?? HOW CAN IT RUN SUCH A BIGH COMPANY IN A HUGE COUNTRY LIKE INDIA??? PEOPLE SHOULD QUIT IT AWAY FROM INDIAN MARKETS ITS A FRAUD, A CHEATER.

many people have added the comments to my complain which i had done before just go through it and one will come to know that i am not the only one cheated by the company there are lots more... shame on the company and its owners. you are there to satisfy the customer needs and you are there for the people by the people if the same thing continues for a longer period i can see the future of the company so think about it....

Airtel Broadband — fraud commitment

i take the services of broadband of airtel
but the executive gives all the false commitment to me
and after clearing the payment they refuse to settle it out
i wanna say that they are the big fraud and they just gives false commitments to customer
and after that no one is therr to hear the problems
they are big fraud and in future i will not take the services of airtelll

Airtel always gives mis-leading information, they said we are upgrading your 256 kbps connection to 512 kbps under the same scheme and they did and it was 512 kbps for few months day and night but than the sneaky changed their scheme and said, we will give you 512 kbps but it has a 10 gb limit, which was not the case before and they lied that it was always the case...sneaky .

You BroadBand — Fraudulent commitments

I signed up for broadband service from YOU BROADBAND in Feb 2011 for 3 months. In the first 1 month, the internet hardly ever worked due to some reason or the other. It was very frustrating. Their General Manager, Mr. Shashikant, confirmed to us that 1 month free internet would be given to us on completion of this 3 months.

Our 3 months got over on 12th May 2011. And on 15th May 2011, our internet was suddenly disconnected without any prior communication or information to us. On calling Shashikant, no response. I called the call center to complain. Spoke with Mr. Rajinder, Mr. Ravi, Mr. Prashant and Mr. Abhishek on 15th May. They all confirmed that my 1 month free internet request was confirmed by Mr. Shashikant, General Manager. But now, they cannot give it and I would not be able to avail of it. SURPRISE. SHOCK!!! Why?? Just. This is their policy. And did they not find it important enough to communicate that I would not be getting the free internet. Their reply "NO".

And now, I have paid Rs.759 online. Confirmation received on my mobile. Service Request No[protected] where transaction was successful and complain resolved. But my internet still does NOT WORK!!!

YOU BROADBAND is a fraudulent company. Right from the start, they are indulging in illegal activities by passing cables across the city without BMC approvals.

thanks and regards,
Amit Raheja
[protected]

worst service, very soon it should bane by our government, concern dept which gave the authentication should concentrate on it.monthly audit, inpection should view them from customer side. this prepaid type of scheme only reporting many crisis like this.

Airtel Broadband — Airtel Broadband False Commitment given and did a Fraud

Hi,
I am frustrated from the Airtel Broadband and wanted to disconnect my Broadband and Telephone Number 020 4XXXX858 due to the False Commitment made by your retention department by Ms. Omna Shaikh. on 21st December 2011 at 3.pm on telephonic conversation
Complaint number: 8974242.

She promised me the full waiver of my November bill and my Remigrate to my earlier plan of Rs 699 pm with 512 kbps till 15GB and after that 384 kbps which was my original plan.


But after the new billing cycle I am getting 384kbps only.


After talking to your customer care on 28th December 2011 at 9:15 pm , i am really disappointed. Although they took my complaint (Complaint No. 9477082) on the wrong commitment. But your Escalations Manager Mr. Pradeep Singh is not ready to take the complaint on my bill plan.


This is not the first bad reason I have faced with the airtel.
I was about to disconnect my airtel but then your retention executive Ms. Omna Shaikh gave me false commitment on behalf of airtel. Please disconnect my airtel broadband connection with immediate effect. henceforth i will not be liable to pay my airtel broadband due to your false commitments.


This is really very disheartening because I am using your broadband for past 4 year. I would really wanted to continue with your services but the bad experiences from your side and your bad customer support forcing me to quit Airtel Broadband


Thanks and Regards
Kshitij Goel
Phn [protected]

Hi Bhai,
Its better to change your number to any other network vodafone, Reliance, Idea or BSNL as u like.
B'coz from January 20th 2011 the Great Indian telecom users are totaly FREE from the operator's Monopoly...don't waste the time...don't miss the calls...change via MNP to any other network without changing your nostalgic number...!!
Remember
Keep watching on the watch
Time and Tide waits for no man..
I[censored] wants to change the network
just do it !!!
Because now Customer is the King of Indian telecom Industry.
Mera Bharath Mahan
thanks TRAI...Jai Hind
-bibz

Same problem with me here. I did not subscribe for any cricket updates, and yet the service has been activated with daily charge of rs 5, on my no without my consent or subscribing. It seems Airtel is ripping people off in the name of cricket. I have no clue how to UNSUBSCRIBE. By the way, I have the same issue with their hello tune services..it seems to activate itself too.

Same with my father's phone as well, [protected], he has no clue whether Rs5 is being charged per day and got activated on its own. No idea how to de-activate same??

cricket updates are automatically updated on my airtel prepaid mobile no. I dont know how to deactivate the it, my no. is [protected] plz deactivate, it daily charge rs:3

cricket updates are automatically updated on my airtel prepaid mobile no. deactivate them plz as its not proccessing frm the cel phone. my no. is [protected]

Mobile No. [protected] - Pl. unscribe the logo service 55382, which is subscribe by you on my phone without my permission

plz donot provide any payable service to customer without confirmation mobile no [protected]/79

The big companies tries to make fool everyone but they don't know we people only make them run. Why they don't remember this that India is Democracy. So why they thing if government don't take any action then people have no rights.

Dear Airtel,
You are saying that my issue has been resolved from your end but I haven't got my balance amount, I have just received Rs 50 from your end on this no.What about my balance of Rs 70+call charges( Rs 25)- Rs 50= Approx Rs 45. When will I get those.
If you have returned my whole amount then only it will be considered as Issue resolved. If you have given me Rs 50 then how can you say that the issue has been resolved .
My issue is still pending & wide open for everyone.

Dear Airtel,

This problem has again came to my no. [protected]. After installing SMS Live from Airtel(which is free from your side & Affle side i.e. developer of SMS2 & SMS Live), I have to get my Airtel live service activated but as you are aware again that issue has come up. SMS2 gets sync with your Airtel server & charges gets deducted & this time I have lost my Rs 400. My balance have gone below 0 & it's now -4.72.

I don't understand why you have allowed Airtel live to use as a apn for SMS live & sms2.

Now, I want my money back as soon as possible.

The website used to be good at one point of time.
I use airtel postpaid, broadband and DTH connections.
But recently once I login to the website with my userid and password, I am directly taken to the DTH site.
There is a link called "Mobility/TelePhone" to view my postpaid account. But it gives a 404:Page not found error. I am stuck with the DTH website and just cannot move to the Postpaid website.

Also, when I took my broadband connection, I wanted to add that service to my account. However, it kept failing saying that my number is not a registered one.


This is just not acceptable from a Telecom giant like Airtel.

why is it dat after reistering my airtel sim card.., i can't still make call with my fone? pls help me out!!!

Hi,

I am Neha Gupta and my mobile number is [protected](Post paid).On 4th of March, 2011, I had requested for porting my number from Airtel to Vodaphone.I had a word with one of the Customer Service executive who offered me with a 349 super saver plan along with Rs 35 top up plan.I told her that I want some plan in which my call rates to UAE are charged at low prices.She offered me with a Rs.35 top up option, according to which my call rates to UAE were charged at a rate of Rs.6.99 per min.I was told that within 24 hrs my plan will get activated.So I opted for Airtel plan again as they offered me with a better plan, which was according to my need.

No one from Airtel services responded back within 24 hrs.I followed up with Airtel customer care executives continuously for 1 month, everytime it was told to me that concerned department will get back to me which never happened.

I even contacted with team members of Vikrant Pandey’s team(Kunal, Neha), but everyone told me that concerned team will get back to me and Rs.35 top up plan will get activated within 24 hrs.

Last week, I received a call from airtel customer care executive (Honey)that Rs.35 top up plan cannot be activated on my mobile.

Initially, I had told my concern to airtel executive that my ISD calling rates are very high so I am porting my number to vodaphone. At that time Airtel offered me 349 Super saver plan along with Rs.35 top up plan., If that plan was not available then why was it offered to me.

Wrong commitments were made to me again and again. Can I know why these wrong commitments were made that they will provide me with Rs.35 top up plan.

Can I know that exact reason why this top up plan cannot be activated on my mobile?

Airtel DTH Service — Poor Service Support

I am using Airtel DTH services. As per the provisions of the service, I requested Airtel Customer Care (No. [protected]), for two packages namely ESPN plus & Cineplus. I was asked to rechage for the top up. I recharged my account by paying Rs 200/- for the top up worth Rs 80/- on 29 Dec 2008. I was given Order No. 1234262, with the assurance that I will start getting the services in half an hour. However, I did not get the services and again contacted Customer Care, who advised me to follow certain steps on Set Top Box, which I did but to no avail. I again approached the customer care on 31 Dec and then on 01 Jan 2009, when I was assured that they are doing refresh and heavy referesh to resolve the issue but it remained unresolved. On 02 Jan 2009, on my insistance I was given a complaint No. 481404 to follow up.

Since 02 Jan 2009, I have been calling up Airtel Customer Care and speaking to the Executives and Team Leaders atleast twice a day and also following it up with email to [protected]@airtel.in, but there has been no action, only assurances. It is really frustrating that in this country customer is treated like this after he/she is trapped by the service provider. My Customer ID: [protected] and contact no is [protected].

Devinder Sharma

I am using Your Airtel DTH Service w.e.f. 25th September 2009 with ID No.[protected], for 3 months proper payment. But on 2nd October 2009 Signal Loss from 8 PM till now, I given complaint to your customer care centre on 2nd october at 845 PM, they gave complaint No. 1154142. Signal loss shows code No B001.


Today i am trying call Mr. Patil of Nasik Region Service Engineer from Telephone No[protected] by three times but not attended.

Can you guide me, whom I should contact for the good/ proper /prompt service from Aritel.

Thanking you,

Yours faithfully.,


Rawale Suresh Gorakshnath
Saraswatimata Gruh NIrman Sanstha
Tagore Nagar, DGP Nagar Road,
Nasik - 422 006.

Tel No.[protected].

Please see below a message from Ajay Kumar, Online Sales Advisor, Airtel Digital TV, Vriti Infocom Pvt. Ltd. If you do an internet search on Vriti Infocom, you would be surprised to see millions were cheated by Vriti Infocom. I’ve lost Rs. 1590 recently.

Vriti’s email contain links of Airtel website to mislead customers. Unfortunately, there is no information on the web that Airtel Digital TV have done anything to stop this cheating

Joseph

=============================================================
Dear customer,

Thanks for showing interest in Airtel Digital TV.It gives us great pleasure to welcome you on Airtel DTH network.

AIRTEL DTH for:

MPEG-4 DVB S2 technology for the best picture and sound
Free Installation

Free Home Delivery

Free Universal Remote

Click on below mention link for the information of
Airtel Digital TV.


Payment Link
Product ID is 8025

http://offers.connectindia.in/checkout.htm


you pay only 1590/-South mega pack 3months Subscription free. 250/- cash back offer
choose Bill Desk for credit card and

CC Avenue for Debit Card, Net banking, Itz Card, American Express
(citi bank secured services)



after payment you will get a form reference number pls send the reference no.on the same e mail-ID for activation.


Whenever you want to buy Airtel DTH Just call me on[protected]

Thanks

Regards,
[protected]
Ajay Kumar| Online Sales Advisor

Airtel Digital TV
Vriti Infocom Pvt. Ltd.

Ph: +[protected]
Fax:[protected]

E-mail:ajay.[protected]@vriti-interactive.com

=================================================================

Dear sir,
I want to connection of digital TV HD, for that i had pay Rs.1000. On these customer ID-[protected] name of PRIYANKA.
Please find the detail-
customer ID[protected], priyanka.
TV Model no.-32BX300.
TV Serial no.-2475391.
Coupon serial no-[protected].
I was called so many times(47 times in 2 days), but no one gave the clear figure, please the detail from your side.
Yesterday i got ID & number, there are 23047248 & 58668340. And also got a message- the installer person will visited at 4 PM. But no one is come.
Please solve the issue.

Thanks & regards
anjay mishra
[protected]