Airtel Complaints & Reviews

Dear Sir /Madam , I made online payment for the Airtel HD dish service (Customer ID [protected]) Their customer care service was very prompt in calling me to give options of Dish connections and packages available. Then once the payment was done online 5th sep'13 (Order no: 5430762) , they were prompt in calling and informing that within 48hrs the service would be activated. Another person contacted from their Gurgaon call centre to collect the address and informed the installation would be done by 6th Sep'13 3pm. The Engineering from bangalore office called had took the complete address. But , the installation didn't happen on 6th Sep'13. When I called them for an update , " I received a big heartfelt apology " and was told on 7th Sep'13 by 11:30 am the installation would be done. This assurance was given by Escalation team person in Chennai customer care. But , again the installation didn't happen today morning at 11:30 pm and neither I received that same "prompt response " which I received before making the payment. When I escalated again by 12 in noon , the escalation team person who was unaware of real world mentioned the installation will be ensured within "12 noon " !!! After hearing his heart felt apologies and cloudy assurance Again that I shall receive a call in 10 minutes from the engineering team and the installation would happen by 1:30 pm. Hopelessly I had to wait. Yet again to realize , it was repetition of their "prompt service" and No one called and no one came for installing. My final attempt to contact escalations team in Chennai call centre (Interaction ID[protected]. The lady made a heartfelt apology and gave me Complete assurance yet again that she will make the installation today. This was the 7th person to promise me thus was unwilling to TRUST THE CUSTOMER SERVICE promptness which was prompt in getting the payment done and upselling. - Inability to sustain customer service post purchase. - Inability to provide clear communication - Inability to keep up to to promise / assurance done to customer - Inability to understand customer concern and anguish and giving written statements of Apologies and fake delivery time - Inability to provide Exact solution with time .( The last executive has assured it would be installed on 7th Sep'13 by "EVENING") hope the evening lasts only till today. rgrds, Vivek [protected]

got a miss call from +92 this morning at 8 am and as i was asleep i dint even bothered to see the number and called it back...the other person picked up the call and started with NAMASKAR and so on...immediately after 10 or 15 seconds i disconnected the call n now i am worried about any scam.....

I purchased Airtel 4G Device from Univer Cell Shop, Whitefield Bangalore on 4th August 2013. I paid Rs 1500 for the device on the spot. Even after repeated complaints the device is still not active. It's pathetic customer care service and such a long delay in the service. They could not call my friend for phone verification. Hence, the verification was not complete. They could not do so even after repeated emailing and calling to the persons responsible for verification. I used to think Airtel is good but this is so slow. No wonder there service will be of any worth. It is a waste of time. I think my money is down the drain. I don't expect to get any response from them.

I purchased Airtel 4G Device from Univer Cell Shop, Whitefield Bangalore on 4th August 2013. Even after repeated complaints the device is still not active. It's pathetic customer care service and such a long delay in the service. I used to think Airtel but this is so slow. No wonder there service will be of any worth. It is a waste of time

I am an airtel customer using the number [protected]. On 9th june at 10:29 am I received a message from airtel saying "thanks for downloading video value pack from airtel. You have been charged rs. 65.0." On the contrary, I never authorized any such download. Moreover, when I checked my balance immediately after receiving this message I was shocked that rs. 65.0 had been deducted from my balance. I request airtel to make look into this and make amends by refunding the amount of rs.65.0 as soon as possible. waiting for a response.

I have my Airtel mobile number registered with DND. But even then, I daily receive promotional calls from various banks. Everytime Airtel Customer Care Executives tell me that they will take some action but nothing done so far. I believe, AIRTEL IS SIMPLY BREACHING DND POLICY SET BY TRAI. Mobile No : [protected] Request the concerned authorities to take appropriate action.

The Connection 4G data plan for [protected] is not working for last 3 weeks. I get NO(U)SIM , every time I connect. I have called 121, technical support [protected] and walked in to Airtel store at Indranagar 100ft road . This issue is not fixed. I am paying almost 2500 rs every month for this service, very bad customer service and no service as per airtel. Isend email to [protected]@in.airtel.com, Still no response.

Hi
sir,
i have to recharge to my airtel money to airtel digital tv recharge rs. 410
date 28/08/2013 & your company schame 5% cash back but till now to no money
to my digital tv account & no money to my airtel monet account.
pls urgently to money my airteldigital account ya my money account
transftr you
txn ID:[protected] Date :- 28/08/2013
pls sir contact me
my mobile no - [protected]
my airtel money mobile no - [protected] &
my airtel dth ID - [protected]

Sir, when i call the customer care and ask that there is a offer in my mobile that i get Rs57 fulltalk time on my main account on recharge with Rs57 is it true. They told me yes. But when i recharge my mobile to Rs57 i get nothing there is no balance in my main account. The give me the balance in my dedicated account. Sir, i already aks twice to customer care that i get my balance in my main account and they said yes. But after recharge they told me that sometime it is given in dedicated account. Sir, i want to get my money back because it's not my fault they give me the wronge information about that Rs57 FullTalk Time pack. Please take a hard action to the airtel survice for this type of behaviour.... And told to get back my money back. My mobile number is [protected]... Sir help me...

Dear Nodal Officer, Regarding your reply, I am so upset with your below email insisting me to walk in to your customer agent and I have to write self declaration to obtain my SIM which I was using for more than 5 years, and It was Airtel Customer Care’s Mistake/or purposeful intention, It’s really an unexpected reply from your instead of correcting Airtel's mistake you are tell me to spend my time and I have to pay for it, As per the previous reply from Mr.Humayun from Nodal team with reply to my email dated 03/Sep/2013, He/She advised me to submit the ID proof and I have send same to Nodalofficer.[protected]@in.airtel.com accordingly but now your email instructing me to go to customer care and submit my ID proof which is really stressful. However for your information I have recharged with Rs.1000/- thru State Bank Of Travancore(Online Transaction and i have proof of that and even I received SMS from Airtel for Recharging the same) if you really checked my back up or history you will come to know my transactions and the available balance in my Mobile account and also I requesting you to send me the copy of the last transactions. For your Kind information : Several time I have submitted my ID Proof to your agent and its still the same, so just tell me how can resolve this problem and could you please tell me why should I declare the responsibility for the SIM I owned from 05 years; Note : Even I have Police FIR Copy which was used to reissue my same SIM([protected]) when I lost my cell phone in April-2012 and I got replaced from your Airtel outlet in Mysore. I kindly request you to help me resolve this problem, As of now am in Doha, Qatar, where I cannot come to your Airtel Outlet so please help me. Warm Regards Naseer Kilayil Mobile : +9 From: "nodalofficer.[protected]@in.airtel.com" <nodalofficer.[protected]@in.airtel.com> To: [protected]@yahoo.com Sent: Wednesday, September 4, 2013 3:35 PM Subject: Re: 959xxxx9535 [|BAL|Qrc103091312093719925298|] Namaste! You wrote in on 03 Sep 2013, expressing concern regarding the wrong update of Ownership detail and balance deduction for ""POLYTONE" services on your airtel mobile number 9591xxxx35. We regret the inconvenience caused to you in this regard. Based on your complaint we had checked in our records and seen that the connection is registered under a different subscriber name. Further, we request you to walk in to the nearest airtel relationship centre and submit the below mentioned documents in order to provision the number in your name. 1. Address proof 2. Photo ID proof 3. Passport size photo 4. Prepaid Enrollment Form. 5. Self declaration stating that you will be responsible for the number in future for any sort of issues or concerns. Once submission of this we request you to please collect the duplicate SIM card and reply to us with the below mentioned details. - Complete Address of airtel relationship Center: - Date Of document submission: - Documents submitted: - Acknowledgement number: - SIM number Please note: Number will be disconnected or recycled as per the process if documents are not received or rejected and no reactivation requests will be entertained for the number again. Concerning to the balance deduction: Based on your complaint we had checked in our records and seen that there is no recharge found for the amount of Rs. 1000/-. Also as communicated earlier on the undersigned the deducted amount have already been credited back to your account. We request your kind understanding in this regard. There is no other Value Added Services active in your account. We request you to dial *121*5# (Toll free) from your mobile phone to know the Value Added Services currently active on your number and to deactivate the same. You may also dial 12116 (Toll free) to deactivate or to know active value added services on your account instantly. We hope that this response has addressed your concern suitably. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com , working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & [protected] working hours: 9:30 AM to 6:30 PM: Monday to Friday. Assuring you the best of our services. Yours Sincerely, KIRAN KS Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2364ADDA2465...⇄ 3 5 C 7 E E7699F91779838A&refno=Qrc103091312093719925298 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Sent: 03/09/2013 12:42:38 PM Subject: Re: 9591xxxx35.[|BAL|Qrc101091315094919858641|] Good Morning Ankit, Thank you very much for your reply and please find attached my passport copy and below information as per your request. * Name of Father : Mammuty Mariyadan * Date of Documents Submission : Nov-2009 (Approx) 1st Submission & March-2013(Approx) 2nd Submission. * Submitted documents details : (Passport Copy & Driving Licence) * Area / Location of the Airtel Relationship Centre : 1st in Bangalore & 02nd In Mysore * Scan copy of ID card in PDF Format : Passport Copy & Driving Licence Contact numbers in my Name : 9591xxx19539 & 9740xxx05804 Note : Am Still Getting SMS from this "AD-AIRSEP" Qute "POLYTONE sevice is active on your airtel mobile at Re1/day. to deactivate, SMS STOP to 155223(Tollfree)" : Please refund me the amount charged indirectly by the SMS which am getting. I have recharded with RS 1000/- but now my balance is 805.29 Please Write me me if you need more information, With Warm Regards Naseer Kilayil From: "nodalofficer.[protected]@in.airtel.com" To: [protected]@yahoo.com Sent: Monday, September 2, 2013 2:13 PM Subject: Re: 9591xxxx9535 [|BAL|Qrc101091315094919858641|] Namaste! This is in reference to the email dated 01 September 2013, regarding the name mismatch for airtel mobile number 9591xxx9535. We would request you to write us back with below mentioned details, so that we may proceed ahead towards the resolution at the earliest. * Full Name * Name of Father * Date of Documents Submission * Submitted documents details * Area / Location of the Airtel Relationship Centre * Scan copy of ID card in PDF Format Once we receive this information, we assure you that we would try resolving your concern immediately. Please do write in for further assistance. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working Hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website http://www.airtel.in/ for a range of products and services. Yours Sincerely, Ankit Talan Nodal office bharti airtel limited Click here to provide feedback Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=2566ABD42E6F 95F6117592FA 7 6779BEE12739FC6 B56B7D6395FAAE32769AFE9117D86868EF014749AFF 0&refno=Qrc101091315094919858641 [protected]Original Message[protected] From: [protected]@yahoo.com To: nodalofficer.[protected]@in.airtel.com Cc: Nodal.[protected]@in.airtel.com;nodalofficer.[protected]@in.airtel.com;[protecte...⇄ Sent: 01/09/2013 03:14:51 PM Subject: 9591xxxx535 [|BAL|Qrc101091313092219856724|] Namaste Humayun, Thank you very much for your swift reply, But i did not find any solution to my Complaints for Credit Balance on my number or to Name change to my numbers,

Please provide as much information as possible.. Hi, I have recharged rs60 on 21.08.2013 from www.airtel.co.in.But till date i did not receive any amount in mobile([protected]). Many times i called customer care of AIRTEL they are not at all listening and not reverting money to my account also. When i was talking with english they are started talking with me Tamil and telling connection distrubed could you please check on this issue and if not, possible return my money.My number is [protected].Yesterday i was able to talk with one person he was telling money has been returned to your account but frequently i was checking but money has not been credited also. Thanks Pratima

This matter(below) was mailed by me on[protected] to Mr Arun Kumar(Manager) at Hyderabad. I also contacted him on mobile([protected]) no. of times but no results. Actually, already we are having 120- Airtel connections with inter-com facility and we need another 70-connections.So far no action. Can you please look in to it? Y V Rao, [protected] Hyderabad. Dear Arun, Please provide the facility to install Landline phones and Inter-com facility to the following flats in our Balaji Bliss, Nizampet Road, Hyderabad-500085. A-108, 207, 208, 302, 303, 308, 402, 508, 509 B-101, 107, 109, 110, 304, 401, 404, 501, 504, 505, 509 C-301, 305, 402, 503, 505, 506, 507 D-101,102,103,104,105,106,107,201,...... TOTAL 35-PHONES in this D-block. Grand Total = 70 nos. I would like to know is it possible to install immediately or any cabling has to be done? If so please do the needful. With Regards. Y V Rao [protected] Balaji Bliss Inter-com Facility Group no. 386Please provide as much information as possible...

Fraud SMS message From:+[protected] SEE BELOW: Please beware, don't fall for these msgs. Why are police and Cell phone service providers like Airtel not taking action? How to get these numbers blocked by Airtel? ########################################### My name is Melissa & i have 8.5 million dollars to transfer to u in charity name to help poor ones in ur place india,contact me here: [protected]@hotmail.co.uk ##########################################

Guys..I WAS CHEATED BY AIRTEL SHOW ROOM AT CAMP ROAD,NEAR SELAIYUR, CHENNAI. I am wondering Airtel shop at camproad near Selaiyur, East Tambaram is their direct shop..or thirdparty. They charge a lot for a sim around 120 rupees. For mobile portability they charge 125 rupees and for micro sim they are charging 125 rupees. However, in Velachery Airtel showroom they said its only 10 rupees for Mobile portability. I was totally disappointed...

Respected Sir/Madam, My debit card was charged for the below transactions which I have not authorised. Airtel is not willing to take any action. Please help me in getting the refund on my debit card. Transaction 1 (Online Payment) * Amount - Rs 1050 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 571024 * Payment Voucher - [protected] Transaction 2 (Online Payment) * Amount - Rs 1050 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 571431 * Payment Voucher - [protected] Transaction 3 (Online Payment) * Amount - Rs 3000 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 570805 Transaction 4 (Online Payment) * Amount - Rs 440 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID[protected] * Trace No - 569835 * Payment Voucher - [protected] Transaction 5 (Online Payment) * Amount - Rs 440 * Date of payment - 21-Jun-2013 * Debit card number - [protected] * BBank name - CITIBANK * Website name - Not available * Transaction ID - [protected] * Trace No - 567457 * Payment Voucher - [protected] regards, Mohamed Fahim K

I have been charged Rs 2231 for bill dated July 24, 2013 for internet charges. My GPRS was deactivated on my request in mid 2012. It has been informed by the customer care tht the said service was again activated on 10 feb, 2013 without any information to consumer(myself). Any service that is activated has to have a consent of the consumer which did not happen. I have been charged for the services as mentioned above @ Paise 10 / KB where as there is a rental plan of Rs 199 for unlimited internet. The same is to be waived off from my bill immediately Neelendra Srivastava Phone [protected]

I have raised many complaints with Airtel Apellette authority and have spent more than 1 year sharing information through emails and phone calls. MY complaints are not yet addressed and moreover it is very annoying to get MISSED CALLS from the apellite authorities from number [protected] thereafter stating that "we tried reaching you. you were not reachable". You can use latest the complaint No: PO[protected]

i called Airtel Customer service from [protected], for enquiring about the refund of internet charges from the date of activation of the Airtel number [protected] (my other number) to till date, as it was charged with using the services and didnt request airtel to activate internet services. called customer service, for verifying the details and refund of the amount, i was kept on hold by the executive, disconnected the number twice by executive. keeping the customer on hold for long time without any solution provided. irresposible on the call,

I requested for a demo of Airtel 4G LTE from their website. Based on the same, a representative Mr. Karan Kapoor (Mob. [protected]) visited my place and gave a demo. Based on the same, I purchased a "Router" for Rs. 2000 cash and opted for the billing plan of Rs. 650 p.m. (3GB data at 4G speed). After a lot of hassles and follow up, the connection was activated. However I was in for a bigger shock at the end of the month, when I received a bill in excess of Rs. 6800. Om checking the same, I found that they have charged "Six months advance rental for Dongle"!!! Firstly I did not purchase any dongle and had paid for the router in cash and secondly had not opted for any six month advance scheme. As per the discussion I had with the sales rep, Mr. Karan he assured me that this is a mistake and asked me to pay a bill of Rs. 732 (650 +12.6% Service Tax) and the remaining would be adjusted automatically. I did as per the same and also raised service requests viz. 52573196 and 52546253 However both the SRs were closed without any consultation with me and on inquiring them they are saying that the billing is correct, although I was assured of a resolution in 24 hours. Further they have disconnected my internet service as well. For your reference my details are as follows:- Airtel 4G LTE no. [protected] My mobile no. [protected] email id [protected]@yahoo.com/mustufa.[protected]@gmail.com Kindly help resolve the same at the earliest Warm Regards Mustufa M.

Feedback Option: 1 Kindly add the following feature in Airtel Money account, Load cash from Airtel prepaid mobile number wallet to Airtel money account Or Transfer the amount from Airtel prepaid mobile number to Airtel money account In above mentioned will be very helpful for all the customers to Load cash in Airtel money wallet without using Internet service or credit card. Feedback Option: 2 Booking train ticket (IRCTC) through Airtel money is very helpful, but kindly add below option Now a days there is no option available to select the Berth in train ticket, please add selecting berth option like (side upper, middle,upper,lower,side lower).. This option is very helpful while booking train tickets through Airtel money Service. Thanks in Advance!! Awaiting for you valuable responses Thanks Prem Kumar M mobile : [protected]