Show menu
Ask a Question FAQ Sign in

Airtel India — Airtel not letting me talk to customer care executive!

i have got an airtel prepaid connection aroundlast one year. my friend wrongly activated missed call alert at my mobile. last two months i complaint customer care on airtel. not response, they are said sms DMCA to 56789. i sent to sms not response. now
automatically activated missed call alert plus charged Rs. 15/- pls deactivated. my no. [protected]
Complaint comments  22 Comments     Updated: Share0Tweet0

Comments

sir,
i am a regular user of airtel connection,. 2 month before i have a serious problem from customer care, then i call customer care, but connection losses regularly at different times. so i called several time to customer care. after sometime i feel that airtel disconnect my connection to customer care. thus i complaint from other mobile but its time wasting . then i called to nodal office to solve my problem.
previous sunday (21st) i call to 121 for solve my problem. at 8 pm i call then executive told me that she is going to transfer the call to senior executive. i m waiting to get that executive for 1.30 hr but there is not transfer the call. and airtel disconnect my customer care connection.
i think the disconnection of 121 is a hidden service form airtel, so i humbly request you (1) publish the disconnection criteria through media for all the customer (2) i need reason for disconnection my sim to 121.


kishor kumarpg([protected]
My airtel landline is dead i can not lodge a complaint at 121 using my phone how do i make the complaint my phone number is 41320141
Hello Sir/Madam
Good Evening

I am suffering a problems my mobile no. is [protected] today i received a call from AIR TEL the number is [protected]. I am not pressed the any other button then also Rs. 30 deducted from my account why. and air tel sending massage "Dear Customer, your subscription to CHIRISTIAN SMART ALERT is activated and Rs.30 has been charged to your account."

Please send me solution. and Customer Care Number.
i am having a prepaid connection no. [protected] w.e.f. Aug 07. i got it on a life time incoming free offer which was there with a nokia 2626 set. after activation i, to my utmost shock found it to be activated only for two years though the activation SMS aws absolutely correct. Please explain.
Secondly, a hello tune had been activated on this no. without my consent and the charges are being deducted automatically from recharge amount. please clarify and stop this immediately.
Also the Mobile no given in the reply is WRONG
This is a mail i sent to Airtel Customer care and Then to Nodal Officer. But i never got my refund nor they were able to pinpoint what in the hell i downloaded...

Please go through the reply I received from Airtel customer care against my complaint. This is not the first time I have received such a senseless reply. I am sure that i have not downloaded any content from Airtel site as i surfed only Airtel messenger page and downloading Airtel messenger is free!

Please may i know what else i have downloaded and when if the customer care executive is so sure.

If not please get Rs. 50/- refunded to my account as soon as possible

Regarding Airtel Mobile number [protected]. [REF:[protected]]

[protected][protected][protected][protected]--
Dear Mr. Alex,

Thank you for contacting Airtel.

You had expressed concern towards balance deduction on your Airtel number [protected].

We apologize for the inconvenience caused. In reference to your complaint,
Rs. 50/- has been deducted from your account for downloading content on your Airtel number on 23-Mar-08.

Should you require any further assistance, email us at [protected]@airtelindia.in
or SMS us on 121(Toll free).

Regards,

Vivek N
Customer Support Service
Airtel

---- Original Message ----

I have subscribed to Airtel Messenger on 23rd March 2008 at 9:00am with
initial balance of Rs. 360/- in my account.

An amount of Rs. 50/- was deducted at 10:30am on the same day i.e. 23rd
March 2008 and an sms from 64611050 was received and my Balance was Rs.
310/-.

Again on an amount of Rs. 50/- was deducted at 04:47am on 24th March 2008
and the same sms from 64611050 was received and my Balance was reduced to
Rs. 260/-.

Hence my account was debited twice for the Airtel Live messenger within
24Hrs. This may be due to some technical fault. Please let me know the
problem and I request you to refund the Rs. 50/- deducted for the second
time as soon as possible.
when i was asking for duplicate bill for my d/inlaws landline connection and br band connection airtel repeatedly asks me to give mobile no again and again.customer service took complaints three times but of no avail.they failed to keep promise to send bill by email also.my d/inlaws ph no is[protected]several emailmges were also sent but invain.iam fedup. hence this mge .
the most torturing connecting is Airtel. I dont know why its quality is degrading. There customer executives are so iritating. they dont behave well and converse in a very bad mannar. I think Airtel is loosing its No 1 position now. We have a number since 1996. its gonna be 2 months that we are not receiving our bills. and one day I call them to ask for a bill but customer executive said that our phone number never had a billing system. Are they nuts? And with that they were trying to convince me in a bad mannar. I think they are not MTNL employees. they are working in Pvt companies that too a reputed one. Why cant they behave well with costumers. Its really tough to get duplicate bill from airtel. please have a good and well mannared Executives who konw how to talk and how to convince a customer with out being rude and sloppy.


Thankyou.

Airtel — No Positive Behavior to me From Customer care Executive Miss Isha and other

Dear Sir,
I am Postpaid user of Airtel Mobile No. [protected].My Complian Regarding the Airtel Bill Adjustment to allow the waver of Rs.200/- by Maninder Kaur of Nov.11, 2008. The waver is allow against Complian of Dt.4 oct 2008(150 Minuts Bonus Allow The Same No.) But My Account Show No Any discount till Date. I call to customer care Speak to Miss Isha in this Regards But no Sufficient Answer Provided by her. I demand to speak to her superviser but After 30 minuts on hold she say to me no need to speak to superviser and other Senior person when we want. Miss isha said the senior person is busy they will not need talk to you in this matter.My six Compalin pending since 29 of nov. But why no any feed back on your side.
Please Spesified the reason immdiately. and early short out the problums.

And no Any call from your side for pay the bill due in my account balance kindly adjust the allowed waver to me in my bill amount
then the final bill dispatch in my addreses. and again remember for no any call for pay the bill amount till adjustment.

Thanking you

Nitin Kumar
i m a airtel costumer in gujarat my mobile number is [protected]; i treid many times on costumer care number 12140 but there is repones
Dear Cencern

My mobile post connection no is[protected] and which is in CUG with CMS SECURITAS LTD, Chennai. Now my plan is Rs 199/- Flexi. I request you to change my plan to Rs 249/-Corporate Polaris.

Please confirm the same.

Regards

G.Rajaraman

SGT India Pvt. Ltd. — Not received the postpaid mobile bill

Hi,

Am not received the postpaid bill, the mobile no. is [protected].
Pls send me the duplicate copy of this mobile no. bill through email.

Thanks.
Pls send me the airtel postpaid bill.
Mobile no. is [protected].
you are already sent through courier. But, we dont received the bills. pls send me the dublicate bill of above mobile no.

Thanks.
Pls send me the airtel postpaid bill.
Mobile no. is [protected].
you are already sent through courier. But, we dont received the bills. pls send me the dublicate bill of above mobile no.
Pls send immediately.

Thanks.
give no
My sim card has been blocked because of incorrect pin no & now its asking for PUK code. Even the customer care is not attending the phone, kindly help me so.. My mobile no. is [protected] & its of Bangalore.
pls [protected] bill sent to my E-Mail Address [protected]@yahoo.co
Pls send me the airtel postpaid bill.
Mobile no. is [protected],
you are already sent through courier. But, we dont received the bills. pls send me my E-Mail Address [protected]@yahoo.com



the bill of above mobile no.[protected]
Pls send immediately.
I got AIRTEL Postpaid connection on 6th Jan 2010. The Plan which i requested is for POLARIS CUG PLAN. But they have wrongly given it as Local Flexi 199 Plan - CHN. I would like to change my plan to POLARIS CUG POSTPAID. I have never thought that AIRTEL will be so careless as what it did in my matter. Kindly do change the plan as per the request or else i would like to quit from AIRTEL scheme and get back my activation charge of rs. 300
Even after chking with customer care, they said that it will be changed only after 15 days.
dear sir,


I have problam

I can not contect with customer care

past one month ( from 29/12/2009 the date )

pls help me

with my frind mobile I can spack but My mobile I canot

the Airtel system is locked acotmatly ...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Customer satisfaction rating
    23%
    Complaints
    43277
    Pending
    4259
    Resolved
    8744
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078