[Resolved] Airtel — unwanted charges | |||
I am a customer of bharti Airtel Company since last 5 years as a postpaid mobile user but now a days they are cheating their customers to impose unwanted charges in the name of download charges, as I am using Nokia N-8 handset and sometimes when I start GPRS in the handset the unwanted chargeable link appears on the page and without a click or any confirmation that the game is to be downloaded or not it hits the site they send the message to the consumer about that the Rs. 99 is charged to you for the game downloading that was never downloaded on the mobile. when I complaint about this to 198 (03:45 pm on 08/02/2011) Mr. Vikas Kumar Mishra,Executive did not record my compliant and denied to exempt this charge from my bill and instead of trying to help me he warned not to call him for that type of compliant. I also called to [protected] as Mr. Mishra said me to do so but all it was also disappointing. So I am requesting to please don’t behave like this to your customer’s as its deteriorating the image of yours and compensate this amount from my bill. Thanks ML Bundela Mob:[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
Airtel — unwanted downloads
im getting unwanted downloading java games from gclub. and my amount also deducting. pls unsuscribe or deactivate from my mobile [protected]Airtel — Bill showing game download charge
When i saw my mobile bill this month i was shocked to see i have have been charged twice for the amount of Rs.99 as download charge for same game "DLFIPL". First thing i have not downloaded any such game on my mobile. If in case it was done on accident atleast the game should be downloaded on my mobile. There is no such game on my mobile. Secondly no one is going to download the same game second time. When i was talking about this to my friends many of them complained there are many such events from Airtel charging for the contents that has not been initiated by its customers. I think Airtel is trying to cheat its customers especially Corporate customers because the bill is paid by the company, most of the customers do not go through the bill. I made the complaint on this to the Customer Care and now they have reversed the charges. Hope i do not get any such discrepancies.
thanks for your quick respond and solution
Dear Mr. Rakesh Ranga
Please refer my complaint dated 10 Feb 2012 and your reply dated 11 feb 2012 and 15 feb 2012 on https://www.consumercomplaints.in regarding unwanted charges,
this is very disappointing to say that after your assurance that the charges will be waived from your account but my account shows RS 198.00 for the downloading and subscription charges of JAVA game download (on 08 Feb 2012) which never concerns to me.
please get those charges waived from my account.
Regards
ML Bundela
M- [protected]
Please refer my complaint dated 10 Feb 2012 and your reply dated 11 feb 2012 and 15 feb 2012 on https://www.consumercomplaints.in regarding unwanted charges,
this is very disappointing to say that after your assurance that the charges will be waived from your account but my account shows RS 198.00 for the downloading and subscription charges of JAVA game download (on 08 Feb 2012) which never concerns to me.
please get those charges waived from my account.
Regards
ML Bundela
M- [protected]
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I also received a call from them and asked them that I would not like to continue my number and I am ready to pay my bill. I requested them to charge the advance rental on prorata basis as I would be using the number and ready to pay the usages but only after I received the corrected bill that means rental to be charged on prorata basis not for the whole year. But they did not agree to me.
Now the number has been completely deactivated and late fees is being added.
My usages (including rental of 2 months) is Rs 600 only. And I am going to pay that much only nothing beyond that.
I need your help regarding this matter.
Thanks in advance.
Regards,
Sanjay Tyagi
[protected]@gmail.com