Airtel Complaints & Reviews

Hi Team,

Please specify what resolution has been provided.
Will i be able to select the right set of channels through al-la-carte site now??

Thanks

Hello Airtel Team,
I am still awaiting your response.
Please respond on the issue faced.

Airtel Digital TV - A-La-Carte Pack


I am not at all happy with airtel customer care service provided. I have contacted customer care with queries and i get diiferent answers everytime. I am listing below some incidents i faced:

1. I called customer care to know if an a-la-carte pack can be formed out of chota packs. The first person who attended my call told that it can be done. However when i called the second time for the procedure to activate this i was told it cant be done leaving me completely confused

2. I had purchased digital tv via airtel customer care. The account holder name entered is entirely wrong.

3. IThe main issue here is setting up an al-la-carte package.
I have been contacting airtel every now and then for correct set of channels which I require.
There seems to be some issue with the site because I had selected the following list of channels:
Channel List:
1. ASIANET
2. AXN
3. KAIRALI TV
4. KIRAN TV
5. SURYA TV
6. Movies Now HD
7. STAR GOLD HD
8. STAR WORLD HD
9. STAR PLUS HD
10. COLORS HD
However STAR WORLD HD and STAR GOLD HD are missing and STAR GOLD was activated from my original list.
Due to this i thought of adding STAR WORLD HD as top up which i thought will get added to my al-la-carte package. Instead this deducted 17 rs from my balance. I instantly unsubscribed but the balance was not refunded. Request number 15889609 has been raised for the same.

Also I resubmitted my request and in my acknowledgement mail STAR GOLD SD and STAR WORLD SD had been selected while I had selected both in HD. Please look into this and rectify the issue as its quite frustrating for me to call customer care and explain them the channels I need.

Please check below the actual list of channels I require:
1. ASIANET
2. AXN
3. KAIRALI TV
4. KIRAN TV
5. SURYA TV
6. Movies Now HD
7. STAR GOLD HD
8. STAR Movies HD
9. STAR PLUS HD
10. COLORS HD

Please activate the above list of channels on priority and kindly implement a better solution for customers to select or deselect channels for al-la-carte as per their choice.

Kindly respond ASAP.
I have dropped a mail to '[protected]@airtel.in' on the above issue as well.

below are my contact details:
email: [protected]@gmail.com
Customer ID: [protected]
RTN:- [protected]

hi, sir sorry for the troble you have to face let me expalin you exacly the ala-carte paclage is the selfmade package which can be only made self by the coustumers self and theper day charges will depends upon the amount of package you have mde it take aproximate 48 hours for activation of this pack and just call coustumer care and just ask for the steps to make self your ala-carte package at our airtel website

revert me back f face issue my name is akshay from jalandher

my select channel list send jpg file please stard my select channel list

The ala Carte selection made both through airtel digitaltv.com and through TV challan No. 998 both have not been accepted by Airtel Digital TV and the local call center is overloaded by customers and the local call centers is issuing 45 applications for God only know, why? This is cheating and time consuming tatics. Regretable.

Airtel — IMPOSING AIRTEL LIVE SERVICE

IF THERE IS A COMPETITION FOR BEING A LEADER IN CHEATING AND FRAUD, NO ONE CAN BEAT AIRTEL WHO IS IN THE HABIT OF LOOTING THE CUSTOMERS THROUGH UNSCRUPLUS MEANS.YES ! I AM BEING CHARGED FOR THOSE SERVICES WHICH I NEVER REQUESTED TO START .THE TREND OF LOOTING DOES NOT END WITH ONE UNWANTED SELF STYLED IMPOSITION OF AIRTEL LIVE SERVICE BUT IT CONTINUES AS A CHAIN ON REGULAR FEATURES.
I GOT FIRST ATTACK OF SUCH TYPE OF CHEATING BY ACTIVATION OF VAS PACK FOR RS FIFTY.WHICH I NEVER SUBSCRIBED .THEN IT WAS THE SECOND TIME I FOUND 50 RS GOT DEDUCTED AGAIN AFTER AMONTH THEN A NEW SERVICE MISSED U WHICH I NEVER ASKED FOR GOT ATTACKED AT MY NUMBER [protected]
IHOW CAN THEY IMPOSE THEIR IRRELEVANT SUBSCRIPTION ON CUSTOMERS.
CUSTOMER CARE BECOMES UNAVAILABLE FOR SUCH TYPE OF CASES A
ANUP KUMAR

Airtel India — Unwanted services and false charges

Sir
I was infomed that Archies_comics_wap subscription is enable to my mobile phone [protected]without my permission from message centre 64611010 and every week they are charging Rs10/- form my paid account. I had made complaint (No.[protected]for this and still they are practising the same . Kindly do the needful and all the amount deducted so far may please be reimbursed to my account.

with regards

Mushtaq Ahmed
Lecturer Computer Engg
D-37 staff colony MNIT jaipur

dear sir,
i have an airtel mobile no.[protected], from last six month(approx.) you have changed my plan with out my prior information and confirmation, form the payment dept. every third or fourth day i received a call to make a paymentand also please dis-connect my exit number, i have told each and every call that is the problem(said above) they promised me that i will sort-out this problem with in two or three days but after three days another person calling and saying to make a payment. now iam tired to explain my complaint every day.every month your are charging late payment fees but no response recieved in this regard.

you are requested to please make a correction and revert on my mobile no. [protected] as your earliest possible.
please do the needfull.

sandeep goel
ak-6, shalimar bagh, delhi-110088
[protected] / [protected](alternate no.)

hi anup kumar and good morning to you . it"s me arun sharan from banglore. And iam very much agree to your complaint.I am also facing the same problem taht you had already faced and still now facing. But now i want to find a solution for this big problem and walso want to escape from this type cheating and frauding. And i want you also to help and support to find the solution and way of escape from this type of cheating.will you help me and support me?

Airtel — DON'T GET UNWANTED MESSAGE

RESPECTED SIR/MADAM

MY NAME IS PAN SINGH N NUMBER IS [protected]. I AM VERY MUCH WORRY ABOUT THE UNNECESSARY N UNWANTED MESSAGES FROM THE COMPANIES,PRODUCTS,& MANY MORE VIA AIRTEL.I DONT KNOW HOW TO READ ENGLISH.I GET MESSAGES FROM GIVEN ABOVE COMPANIES VIA AIRTEL.I DONT WANT TO GET ANY KIND OF MESSAGES VIA AIRTEL.PLEASE HAVE ACTION MY QUERY AS SOON AS POSSIBLE.
THANX
WARM REGARDS
PAN SINGH
CONTACT NUM:- [protected]
IF ANY QUERY PLEASE CONTACT ME ON ABOVE NUMBER.....

Plz give me all the name and address &all call informationof this no. [protected].
Urgent Please.

Airtel — Wrong billing for 3G

On 12 April, my 3G plan was changed from 250 MB to 100 MB without my authorization, and without informing me. As I based my usage on a 250 MB limit, I was slapped with a huge bill.
My usage in the billing period was 254 MB, and would have needed to pay Rs. 202 approximately.
As my plan was changed to 100 MB without my knowledge, I got a bill of around Rs. 2500.

Airtel Number: [protected]
Account Number: [protected]
Bill Number: [protected]

I request Airtel to correct this error, and bill me according to the plan I had requested; not according to a plan which suits Airtel.

Man, they will screw your life, go for local cable guy or other DTH providers who cares their customers.

Dear Rakesh Ranga,

If you read my post here, you would not need any more details! And to tell you the truth, I am now totally convinced that Airtel is not at all interested in helping the customers. If at all what you say here and I quote you "our team is eager to resolve it" was true, why would that spirit be lacking in your customer care team who is sitting to answer the calls at #121 ?

I feel this forum is a very good medium to interact, there are a lot of questions raised by me in my post (which if I may add, are same questions raised by so many of your customers through out this forum). I have a feeling, you should answer them here to everybody's satisfaction! I dont understand what solution you might give me to my problems that will not be beneficial to other customers also. Or I am not very certain that I am not going to be ridiculed and made to be felt a culprit again if I talk to any of you guys on phone.

I would really appreciate it if you can sort out the issue here itself!

Thanks for replying here atleast!

Sir, I am from Hyderabad. My Airtel prepaid no is [protected]. i am using Nokia 500. i am unable to connect in 3g mode. in 2g mode it is connecting, but in 3g mode it will not connect, getting an error unable to connect browser and no network. i am trying to use other mobiles like nokia E5 and other 3g mobiles there also same problem, may be problem with sim or service i don't know. so, please help me.

Airtel DTH — Wrong information and disgusting Customer Care

Hi,,

This is Abid Syed from Mumbai, I have booked an Airtel Dth service on 20th and on th first day whn i had called the hotlin number the Customer service over there was Discusting including the Supervisor some of the pathetic name are Yatin, Ankur Pareshwaram, Harsha Pawar if this are there real name my number is [protected]

Hi, ,

This is to inform you that we have charged our account with a scheme in which we have to pay the amount for 10 months and get the account fulled for one year.But our DTH service is showing us that our account balance is less then Rs 15. after six months only and we have also received a message on our registered mobile number.

Airtel DTH — Wrong Information given by airtel customer care

I have been an existing customer of Airtel DTH service for the last 6 months. My customer id is [protected]. I had been confident of Airtel services so much so that I wanted everything Airtel, be it broadband , mobile or DTH .But this incident has made a dent in my trust.

I decided to upgrade my normal set top box (STB) to one with Digital Video Recorder (DVR) STB last week. Being in an MNC job doesn’t leave you with the privilege of catching your favorite programs at will. That’s when I thought o[censored]pgrading to Digital video recorder STB. I could then record my favorite programs from anywhere.

So, I called up the Airtel customer care. A lady named Sharie picked up the phone. I told her that I want to upgrade my STB to one with Digital Video Recorder and if it is possible to install by next day. She told me that I would be required to pay Rs 6990 and I will get Rs 1000 as cash back in my digital TV account.

But she was wrong since I had checked Airtel DTH site for upgrade plan. It would have cost me Rs 5490 with Rs 500 as cash back in my digital TV account. I asked her to get her facts right. After a while she returns with a reply that I was correct.

I then asked her if it is possible to make the payment, in this regard, online on Airtel DTH site. She told me that I can pay online for that. That’s when trouble started. I then asked her if she can book the slot for upgrade installation for the next day. She told me that she would be able to so once I make the payment.

So, I went to the Airtel site and recharged my account by Rs 5490.

I called up the customer care again an hour later to book the slot for upgrade. This time, a guy picked up the phone. I told him that I wanted to book the slot for the upgrade installation and I have made the payment for same online. He, then, forwarded my call to sales department. I told the same thing to sales guy.

Now here comes a shocker. The sales guy informed me that I would be required to exchange my normal Airtel STB with Digital Video Recorder STB from any of their DTH dealer and make payment to them only. And he continued that I shouldn’t have recharged my account online for the same.

I was taken aback by surprise.

I told him that it was one of his colleagues who told me to make the payment online, only an hour ago. I had specifically called the customer care earlier enquiring about the payment option. And as such I have made the payment of Rs 5490 online.


I said I want my Rs 5490 back, but was told that it is not possible to revert back the payment. I was struck. I asked him to forward the call to his senior.

A lady named Navlika picked up the phone. She enquired about the name of girl who gave me the wrong information. She promised me to escalate the matter to his senior authorities and come back with some resolution in next 48 hours.

Hadn’t I checked the Airtel site for upgrade plan, I would have paid Rs 6990 instead. I am wondering what’s the point of customer care is when it can’t provide correct information.

But I got no response from their side even after 48 hours. So, I called up the customer care once more enquiring about the progress in my matter

I patiently narrated my whole story to a guy named Shivam. Then, he puts me on hold and after waiting for 5 minutes, finally,I got some pleasant surprise.

I am told that the amount I paid will be refunded back within 24 hours and I will get the confirmation for same.

But, I still got no response or any sort of refund even after 24 hours.


So, I called up the customer care again to inquire about the missed deadline. A guy named Salim picked up the phone. I told him the entire matter and asked why deadline for making the refund has been missed.

And here comes a ­reply ‘Sir, I would like to inform you that there is no customer complaint registered against your account’.

I was amused and shocked. How can you close the complaint without any resolution?

I told him that I registered my complaint to their regional sales head on last Friday and later, I was also promised a refund. It is just that I forgot to take the complaint number.

Before I could say anything, he said ‘Our engineer will visit your place at 4 in the evening today and upgrade your existing set top box’.

I thought my efforts have finally paid.

Just out of curiosity, I asked him if they are making exclusion in my case by accepting online payment for upgrade. He replied ‘No sir, this is always the case. You should have sufficient balance in your account for the upgrade’.

I was left amused again.

I told him that’s what the complaint was about and you are again providing me the wrong information. He assured me that their engineer will pay visit today and there must be some confusion earlier. He even gave me the service request number this time. The number is 3254442.

Are there really two sets of people at airtel customer care: One who believes in accepting online payment for the upgrade and the other believe contrary, I wondered?

Yet again another deadline missed, no engineer came.

So, I again called up the customer care. A guy named Sandeep picked up the phone. I gave him my request number. And I am told the same old story that I have not followed the proper registration process. Instead of paying online, I should have got it exchanged from one of their DTH dealer.

I asked him why was I promised the refund and then later issued the request number. He had no clue about it.

The issue now stands resolved after I approached Delhi region nodal officer.

Sir/mam,
Please noted airtel dth installation

amit srivastav
420, ist floor ghaziabad 201001
[protected]

Airtel DTH — pathetic and disgusting service

I had purchased the ultra pack and i m eligible to watch all the channels. But most of the channels i m not able to view. I registered a complain regarding this on 11/6/2011. I was told that the sattelite of airtel has changed and my dish needs to be realigned. I was assured that within 5 days a technician will visit and solve the problem. Yesterday i.e on 15/06/2011 i called customer care as nobody had visted my house to solve the problem. I was assured that today an engineer will call me in morning and before 12 pm my problem will b solved. But those were just false promises made by irresponsible customer care executives. I called up customer care again n now i m assured that it will b done tommorrow. I dont belive their words now. I askd for your mobile no but i was given your local no. which was continuosly busy for hours altogather suggesting that its meant to harrass customers only. I m very frustrated at the kind of treatment meted out to me.
I want to disconnect the connection and want the refund as i have paid for the whole year in advance. I want to install tatasky as i hav very good reviews about their service. Kindly do the needful to get me my hard earned money back. I would like to add that if my request is not heard this time i will leave no stone unturned to get legal justice. I also want to be compensated for the days i hav not been able to watch the remaining channels.
Also i want this money latest by tommorrow as my family is tv addict and i need to buy other dth service.
Hope to hear from u soon.
My registered mobile no is [protected]

Manoj.

Another victim of Airtel DTH!
http://www.indiabroadband.net/airtel-dth/24040-airtel-dth-problems.html#post3550...⇄

Airtel — overcharging of unsubscribed services

they have charged me 60 rs for i don't know , they make the balance nil as soon as i open gprs .despite of all types of ways to communicate ,they are not responding.anurag pandey , ph.no [protected]

nothing is done till now . is this how you handle compaints.