Airtel — Airtel Rejecting the MNP | |||
This is what I sent to Vigilent Officer, Departmentt of Telecom, CC: Nodal Officer Airtel, Appellate Officer Airtel, Customer Care I'm registering a complaint with you for deliberately rejecting my MNP application from Airtel to Tata Docomo from Airtel service. I have sent the MNP application to port my from Airtel number to Docomo 3 times with all the required documents but Airtel is rejecting the application for wrong reasons. I'm getting a message that the application is rejected for mismatch in UPC code. However, I verified with Airtel customer service that they received the correct UPC codes both the times. I have called their customer service several times with out getting any proper answer. I also visited their store in Bangalore where they were not able to address this issue and asked me to contact their hotline. I have also paid the unbilled usage amount in excess of balance amount. As promised, I hope you look into this problem and take appropriate action and resolve the issue. I have furnished the details as below. Name: Rajesh Mob Number: UPC Codes: 1. AX113SFP, expired on 05/02/2011, due to rejection from Airtel. 2. AX561368, expires on 22/02/2011, Thanking you, Rajesh Was this information helpful? | |||
 3 Comments | |||
Comments
Dear friends
Airtel is No. 1 worst company ( u know)
They don't allow their customers to port out.
They rejecting port requests with wrong reasons.
No use of Customercare (including Nodal & Appellate officer)
High call rate & worst offers are the reason for customers to port out.
if they are not ready give good offers to customers, allow them to port out.
Thank you Rajeshbr for sending complaint to TRAI.
We all are sufering same problems, so react against this worst company.
We can send complaints to TRAI
THE TELECOM REGULATORY AUTHORITY OF INDIA (TRAI)
Mahanagar Doorsanchar Bhawan (next to Zakir Hussain College)
Jawaharlal Nehru Marg(Old Minto Road)
New Delhi : 110 002
Telephone No.:[protected]Reception)
2323 3466, 2322 0534, 2321 3223
Fax No. :[protected]Reception)
E-mail : [protected]@trai.gov.in
: [protected]@gmail.com
Thanks,
http://bit.ly/eNJxkS
Airtel is No. 1 worst company ( u know)
They don't allow their customers to port out.
They rejecting port requests with wrong reasons.
No use of Customercare (including Nodal & Appellate officer)
High call rate & worst offers are the reason for customers to port out.
if they are not ready give good offers to customers, allow them to port out.
Thank you Rajeshbr for sending complaint to TRAI.
We all are sufering same problems, so react against this worst company.
We can send complaints to TRAI
THE TELECOM REGULATORY AUTHORITY OF INDIA (TRAI)
Mahanagar Doorsanchar Bhawan (next to Zakir Hussain College)
Jawaharlal Nehru Marg(Old Minto Road)
New Delhi : 110 002
Telephone No.:[protected]Reception)
2323 3466, 2322 0534, 2321 3223
Fax No. :[protected]Reception)
E-mail : [protected]@trai.gov.in
: [protected]@gmail.com
Thanks,
http://bit.ly/eNJxkS
MNP Glitches http://bsnlinnewsworld.blogspot.com/
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I also faced (and still facing) similar experience with Airtel. They rejected my MNP request for 'Legal Reasons'. I have mentioned my experience in the following post of mine:
https://www.consumercomplaints.in/my-complaints.htmlairtel-c518021.html
By the way, just try to google with these key words: airtel mnp rejected
The entire first and second pages (20 results flat) are entirely filled with Airtel's MNP rejection cases.
This tells you why and how Airtel showed an impressive result of least customers moving out in the first release of MNP statistics, thereby showing a flamboyant face to other people/customers/media.
BSNL which is the most transparent service provider in the market topped the list with maximum customer churn-out because they were not as 'brainy' as others (to deny or delay port-out requests) and probably would have agreed to all port-out requests (without harassing the customer) that they received.
Going by the statistics, people/customers/media think that the majority of Airtel customers are so happy and hence do not wish to leave Airtel.
Great management technique by Airtel...