Airtel Complaints & Reviews

Airtel prepaid Customer Care 121 is the most frustrating and you cannot get connected to the operator. I have been trying since 27th Feb and it never gets connected inspite I agree to pay 50p/3 min AS PER THE RECORDED MESSAGE.
I paid Rs57 on 27th Feb. 2011 for getting 1p/sec call to US but I still get charged Rs 6.40/Min. Again I paid Rs 57 on 4th Feb. and still being charged Rs 6.40/min.

I have been trying to call 121 but no response.I have never faced such terrible service in my life.

Arvind K
[protected]

Dear Sir,
My name is Pulkit Kapadia, and mobile no is [protected]. SIr on the same mobile no Airtel had activacted some GPRS plan 7rs/day with out my prior information.The plan is stopped but my 7 Rs. for one day has been deducted. also they have activate some news pack with out my permission and for these two reason i have called so many times to Airtel and i had requested them to refund me back but each time they are telling me to give refund with 4 hours but i have not get my balance yet. So Airtel is doing cheating with customers and we normal indian have to suffer from this. So i requesting you to take action againts them.Because TRAI is the last option a normal person to fight against this type of services which are given forcefully to customers. So i have very hope with you Please sir take some actions against them.
Thank You.

hi, i have already deposited an amount of rs.2652.00 for economic pack for 12.+2 months on27.january 2011 but i am very surprise to see the sms flashing frequently during the programme for recharge.pl.stop it immedietly.
the stb id no--[protected]

v.c.no-----[protected].;customer id----[protected]
(punam prasad )

Each and ever time all mobile service probhider cheated corer of peoples money. Now a day I had seen that after top up mobile balance but suddenly it get negative balance. I can't phone to the service probvider due to negative balance becasue they charge for that. Without any permisson they charged money and they said the you activate services. I surprised how these reckon companies cheated all the people. For Internet pack for mobile they get Rs. 98.00 top up but recentely this service is very slow and each and every time line disconnected, and they cleverly for any kind of service acticate and the main balace turn into zero. Then the internet dosen work. So again reachare a minimum amount as a main balance and connect to the internet.

So M/s. Bharti Airtel please we are your coustomer and we want through service from you, we give price for that and you give service. If further these thing happen I will take leagal action for harraesment coustomer and your recent service is very poor. I appeal to TRAI to check all this company's regarding service to the customer.

airtel is the cheater company..
i tried to port my no & after 2 days i got a return call from cc & he told me abt new & told tht it ll b activated in 48 hrs.
it has been 4 days & no any scheme is activated.
again i called to cc then he told me tht there's no such scheme.
wht a stupid network they r the biggest cheaters.
a strict action should be taken against these cheaters

Daily one rupee is been deducted from balance for no reason and i wanted to cancel it,to cancel it i talked to the customer care executive for around 4 times,but as no measure was taken from your side i tried calling them again after the stipulated time they have told me to wait.To my horror the calls to the customer care has been blocked even though my complaint was genuine.Airtel customer care is pathetic than the BSNL customer care and the people who sit there are taking the customers as granted,Thank god as MNP has been implemented we all have got a second chance.Pathetic pathetic pathetic,Oh and after 4 calls my complaint hasn't been sorted out yet.

My number is -[protected]
[protected]@gmail.com

I Amjad Ali ([protected]) stay in Perungudi Area in Chennai. I was looking for Broadband connection and saw lot of advertisement (pamhplets) of AIRTEL and number given was Sarvanan ([protected]). i called him, he came and took 500 Rs. on 26th February and said within 2 days installation people will come. till now nobody came and i doubt on the authenticity of that person whether he really represent Airtel.

I do not want my money back nor do i want connection as i have already gone for Tata Photon (Excellent service). i just want you to check out if this guy Sravanan in perungudi area is fraud then please stop him to cheat anyone else in perungudi Area. Thanks

im a retailer. in my area Airtel network is very poor. not only call but recharge is not happning since june 2010. after compalining local dealer (chik chocolate) and TSM (Mr. Tomar) nothing happen. then one day one of the sales man suggest to call ZSM (Vipin). when i called him he reply im in meeting and cut his phone. when i say why u cut my phone he says that ( tum mujhe salary nahi dete ho jo main tumhe reply doo) im shoked. that one of the higly salary paid person said so. if ZSM is not responsible than whom to complain for.

I am having airtel mobile no. [protected]. I had taken this no. 4 years back on my name. but 6 months ago i got call from airtel customer care for verification, at that time they said that this no. is on my name. i told them that i took this no. on my name so they said me to submit my documents. and i did same. but again after 2 months i got same call for same concern this time i followed same procedure. Again i got call for same thing when this thing happen repetevely i ask airtel gallery in nasik that will this problem will be solved but i got very poor responce form them.
Finally i chage my no.
But having a dedicated customer of Airtel i took this decision becoz of poor responce from Airtel Gallery at Gangapur Road Nasik.
The person who was handling my complain was Mr. Prashant ([protected]).
Pl. take proper action otherwise Airtel will loose more and more customer.

I'm an airtel costumer, and am using airtel postpaid service.
I started using facebook's free site, 0.facebook.com, which facebook announces to be "without any data charges on Airtel Live network", hoping to have access to facebook for free.I registered at 0.facebook.com on 3rd march 2011.

But I was surprised when I saw that I had around Rs 150 charged on me (when I checked at *121*2#) after two days, on 5th april 2011.

link - http://sifybroadband.techwhack.com/1725-0.facebook.com

Well, 0.facebook.com is not more than a kilobit per page and there is no meaning for charging me Rs. 150 in only two days.

When I called the customer care they told me that they had not heard of any site as 0.facebook.com and told me that I am ought to have charged for any site that I open through Airtel Live settings.

When I opened Airtel's online bill viewing and checking service (at www.airtel.in), upon logging with my username and password, I was notified that they are unable to process my request and to try later.

Please help me out of this problem and please refund me the money if possible or take concerned steps.

My details:-
RABI ROY
mob no.- [protected]
residential address- 738D RCF Township, Kapurthala, Punjab.
[protected]@gmail.com

Hello,

I have taken Airtel broadband connection few months back for Higher education purpose. It was working well until 12 Feb 2011 but suddenly I started facing problem of frequent disconnection. Connection is not stable for 10 minutes also some time & speed is tremendously reduced.

I have launched several compalints with Airtel customer care. First complaint was given on 15 Feb 2011. All the time they are assuring problem will be solved in 24 Hrs but these 24 Hrs are not yet completed.

I am suffering a lot due to this & I have called several times for this to Airtel. I have also given compliant with nodal office & also with appelete. But until this time no one have time to look after it.

Instead they send sms like..problem has been resolved (without attending),you were not in house..our people have visited(whereas nobody have visited us)..

I want a quick solution on this problem ..Pls help me..

Details:
Ketan Karlekar-[protected]
Landline No: [protected]
Complaint No. 43016726

Also mails are already sent to :
nodal.[protected]@airtel.in
appellate.[protected]@airtel.in
In regard of this complaint . But I have not received any service. Is this the purpose of customer service??

Kindly take action ASAP as I am suffering a lot.

I am using the number [protected].
this is my additional number which i do not use regularly and each time i insert this card and start using it its balance is reduced by 50 to 100 rupees due to activation of some or other service. Then i have to call those arrogant customer care executive and talk with them just to here that we can not give you the refund and all. after convincing them for so many times they give me the refund. this time also same thing happened. I haven't used the mobile for so many days and after starting it i found that the balance is reduced by almost 25 Rs. when i talked with customer care escalation officer (Mr Jitendra Kotwal), he said "we can not refund the amount. Do whatever you want to. Its not our fault that you do not use the number regularly. You need to check it regularly. And he was so confident that the service was activated by us. We haven't used it then how can we activate the service." These guys should be shamed of doing such things. Each time i start using this card i come to know about some service. Airtel is hope less and should be penalized for such things.

Please help me in this.

The complaint number is: [protected]

If same things goes on i will switch to some other service provider.
these guys do not know that now we can change the service provider itself......

HI ,

I have taken a airtel digital tv connection 4 months ago.

I have recently moved to a new place with in the same area(i.e whitefield).

I have raised a request for relocation 5 days back.i.e. 02-mar-2011.

They gave me a request number and told me that it will be done in 48 hours .

They gave me a phone number of the engineer.

he never called me and I tried his number and I was not able to reach him for 2 days.

I really do not know what is their SLA for this kind of request.

It is bad from their part not fixing the antenna for 5 days.

I have missed all the important cricket matches.

God knows when they will fix it.

Customer ID : [protected]

Request #: 5684924

Hi,

My name is Hafizuddin Ansari from Howrah. I am trying to change my current mobile service provider to Uninor. Presently I am using Airtel and my mobile number is [protected]. From the last 45 days I am trying for number portability to switch my mobile number from Airtel to Uninor. For this I sent an SMS for PORT number and then submitted the necessary documents to Uninor.
After two weeks Uninor replied that Airtel is not realeasing the number due to some technical errors. When I approached to Airtel customer service then they replied that everything from their end is OK and there is some fault from Uninor. I contacted Uninor and they said that they are OK from their side. Later after lot of request Uninor asked me to re-submit the application. As per their request, I have submitted the documents again. But later I got the same response.
Uninor again said that it is the fault of Airtel and when contacting Airtel then they are saying that its Uninor fault. Later I visited Airtel Service Centre in Howrah Dobson Road and they said that it is TRAI who is not allowing me for number portability.
Please suggest whom should I go and what should I do to solve this problem as soon as possible.

Hope to hear from you all soon.

Regards,
Hafizuddin Ansari
+91 [protected]

Respected Sir,

I am Sarath P Raj from Triupunitura in Ernakulam dist. in Kerala. I have using Airtel prepaid connection for the past 5 months [[protected]]and I have charged for value added service of Airtel for 3 times without my knowledge. Once my account was put in hold by Airtel for the address verification purpose and I went to the nearest Airtel office in Ernakulam which in Elamkulam. And they verified my account and when i reached my account Airtel has took my Rs 25/- for using a value added service.
When I called their customer care office in the number 198, the customer executive told that I had used their offer to talk with a film star which was in the period my account was in the hold for the address verification.
I couldn't understand how that became possible since they airtel executive told me that I wont be able of receiving and incoming or make any outgoing calls.
The next time they charged me Rs 25/- again claiming that I had downloaded java games from their Airtel live. I didnt connected to their any portals and it was downloaded automatically that too I had complained there and the deactivated that offer and I told them to activate the Don't Disturb service and they told that they had activated that still I'm receiving those unwanted message from Airtel.
Before two days again I received a offer message from Airtel and when I was notified with a new message in my cell phone, I opened it to see whom it and it was a offer message from Airtel and when I opend the message, the product has been activated even without clicking the link the had provided and again they charged me Rs 10/- for downloading a java game from them without my knowledge.
Now I understood the cheating of Airtel that, they had made these offer message automatic activation when a customer is opening to read whom send the message.
Airtel has deducted my Rs 60/- claiming that I'm using their value added service which are activated by them and not me and am also not satisfied with their customer care executive's response.

Hoping that my compalint against this will be considered and expecting justice.

Your's sincerely
Sarath

I have been facing problems with the Airtel DTH Set Top Box (STB) ever since its installation in Jan 2010. The STB was replaced on many ocassions during the warranty (6 months). Thereafter each time, they charged service charges for replacing the STBs. Even during the replacement it is common to see the technician trying out 2 or 3 STBs before finding one that 'works'. However it works only for a few weeks and fails again. Please note that the replacement STBs are not new but pieces that have been repaired over and over numerous times.
This time I refused to pay service charges and asked Airtel to replace the STB free of cost because I cannot be expected to keep on paying for sub-standard service and poor quality of STBs. After numerous complaint over 5 days, I got a call from Airtel yesterday that my STB would be replaced Free of Cost. However when the technician arrived, he said that he was not aware of any such offer and that I would have to pay for the replacement. He called up the service centre who also confirmed that the charges would have to be paid. I called up the call centre and they also were not aware of any such offer and said that I would have to pay. The tel. no. from which I got the call regarding the free of cost replacement was not reachable.
I reluctantly agreed to pay (because of the ongoing world up cricket matches which I did not want to miss). However, even the replacement STB was found to be defective on installation! Thank god it happened right away. Had it happened later, I would again have had to pay serrvice charges for another replacement. This has reinforced my belief that the Airtel STBs are indeed sub-standard. I think it helps the company generate constant revenue through service charges; the customer be damned, they couldn't care less.
I do not feel like wasting any more time and energy on complaining again and again and have decided to end this issue once and for all. I have therefore asked Airtel to terminate my DTH connection immediately and refund the balance amount in my account. If they do not act promptly, I plan to take the matter to the consumer court and also claim compensation for mental agony and harrassment.

Hello,

I want to change my IPTV Channel Package to pay per channel package as mentioned in your Airtel website.

http://www.airtel.in/applications/leads/iptv/index.jsp?c=152&e1=yes&e2=1...⇄

Please visit this link and select "Plans and Offers for you" and check the line mentioned.

"Now Select your favourities and create your own Channel Packages!"

If you cant get this, i wish to disconnect my subscription. I had enough of your irresponsible replies and call.

Please don't call me and ask me to contact IPTV helpline [protected]. I have called several times in the last one month and got the response from them that they are pre-sales helpline and dont have access to backend application to change the IPTV package for existing customers.

I want call only from Appellate Officer who is responsible for IPTV connection. I certainly don't encourage anyone else to call me. Please don't waste my time,strictly.....

The compliant numbers so far raised on this matter are

Qrc2960349 on Feb5
Qrc2993113 on Feb17
Qrc3128612 on Feb19
Qrc3147655 on Feb23
Qrc3192220 on Feb26
Qrc3215722 on Feb26

Regards
Balaje Rangachari

This mail is OBVIOUSLY aimed at the Chairman and CEO of Airtel Group. Gentlemen would you all ever get to know the poor quality of service Airtel provides to us?

Do you all ever get a feed back that Airtel sucks?
Do you know how frustrating it is to try and communicate with the majority of you Airtel customer service people??
the problems we face-
1. your customer service people are almost illiterates. You give an option of English/ Hindi but none of them are capable enough to speak in English at all! Why do you get people in for the english department when they are not eligible??

2. Your broad band service is not upto the mark. You rake in money but never have the time to improve on it. Money is the final end point of the road of improvement for you Mr. Mittal i presume.

3. Please kindly train your customer service people in a way that they can use their brains a little bit rather than just to mumble out technical details exactly the way they've been taught. When they start conversing they seem like a group of pigeons- same brain dead answers. Do they understand what they do???

PLease kindly improve your service Mr. Mittal and Mr. Kapoor. BUt the shame in India is that all the telecommunication lines are as bad as each other. So the competition is in nothing except which Chairman rakes in more money.
Airtel is quite a shame.

Hello,

Iam carring Airtel Prepaid Connection [protected]. I given MNP Request to switch to Vodafone. I got the UP ID AT644544 from 1901.

I submitted all the papers to vodafone. After couple of days i got the message from Vodafone as "Your Porting Request AT644544 dated 06Mar11 has been rejected by your correntopeator due to The porting code does not match the Donor allocated porting code for this number. Pls contact your current operator for further details"

I contacted Airtel but the didnt respond.

Kindly help to sort out this.

AIRTEL-[protected], ONCE AGAIN DISCONNECTED WITHOUT INFOMATION (04/03/2011),I THING THIS TIME REASON FOR SUBMIT MY COMPLAINTED FOR INTERNET,FINAL SOLUTION MNP ONLY?
Dear Customer,

This is to inform you that your concern listed 26 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in
Dear Customer (nsganesh ),

I would like to inform you that your concern listed 26 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to [protected]@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@airtel.in