Airtel Complaints & Reviews

I receieved a call from +92. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Dear Sir,
I had broadband connection with this number [protected]. as i shifted to Noida so i want to cancel broadband connection.
1)On 15/01/2011- , I requested to cancel the service. You can find the request
number in that date w.r.to my number. (at that time you give[protected] as service request number and i talked to your service team that i am shifting so i want to cancel.)

2)On 18/01/2011, again I requested that why it has not been cancelled? On that day I have already paid/cleared the dues(Rs140) upto 15th jan2011.(Rs140 for 8 days, 8th jan-15th jan2011, and in that day request no was[protected]

3)After that on 28th jan2011 and on 2nd Feb2011, I have also mentioned that as I have cleared all the dues till 15th Jan. so why it has not been cancelled?

4)Now I find the extra bill amount of Rs215 for the month of Jan2011, I have
not used your service but wrongfully you are sending the bill.
5) you can find there is no usages after 15th jan2011, as i left kolkata. and how you are sending bill of Rs215 .

Today, 17/02/11, a customer care people called me that it is becos service is continuing till 31st jan 2011. but why?
I have mailed to nodal.[protected]@airtel.in and called that number, no one is picking the number.

This is totally harasing towards customer.

Thanks,
Partha
91-[protected]

i have an airtel no [protected] from aligarh uttar pradesh. which is lost in delhi. after that i launched the complaint to police station and i have a copy of fir with me and also call the customer care to stop my out going to avoid the misuse of my number. but now i want duplicate sim on same number but nobody is cooperating from customer care center from aligarh city and as well as from customer care helpline. I become very frustrated by acting as football between them. please advice how can i get my number back.

faheem ahmad
aligarh (U P)
mob. [protected]

CELL TOWER[AIR TEL] WAS INSTALLED IN THE THICKLY POPULATED AREA NEAR TO MY HOUSE 6-3-213/C PREM NAGAR, KHAIRTABAD, HYDERABAD-004 FOUR YEARS BACK. DUE TO ITS HIGH RADIATION MY SELF, FAMILY MEMBERS AND RESIDENTS NEAR TO CELL TOWER HAVE BEEN SUFFERING FROM ILL HEALTH LIKE SKIN ALLERGLY/RASHES AND SEVERE GIDDINESS. THE CELL TOWER WAS INSTALLED WITHOUT THE WILLINGNESS OF THE RESIDENTS. HUGE AMOUNT IS BEING SPENT ON MEDICAL TREATMENTS. THOUGH COMPLAINT WAS GIVN FOR REMOVAL OF CELL TOWER, THE GHMC AUTHORITIES ARE NOT TAKING ANY ACTION . YOU ARE REQUESTED TO KINDLY ADVICE WHETHER WE CAN FILE A CASE ON AIR TEL AND OWNER OF THE HOUSE WHO IS KEEPING CELL TOWER SEEKING REMOVAL OF CELL TOWER AND FOR COMPENSATION. KINDLY ADVISE, IMMEDIATELY..[CELL NO.[protected]]

Hi , I have already posted complaints regarding without notice disconnecting channels , I didnt get any solutions for that, my request is .. Actually I am satisfied with my current package and channels, so I recharged for one year, after recharging they disconnect one of my favourite channel from the package and I have called to customer service also , thier reply is the cost of the channel is hiked so we disconnected,
shall i get any solutions for this.....

cust id : [protected]
mobile: [protected]

I took new postpaid connection. Main purpose why I took this is to get International Roaming. I paid 5k before leaving India and I was told roaming was enabled. And when I came to US and checked it is not showing any signal. One of my colleague took airtel(prepaid) and he also took international roaming(infact he dint even pay 5k advance). He got his roaming activated!! I tried keeping my SIM in his mobile but still no use. This way I'm sure that there is some problem in activation. I tried manual network search, still no luck.

I'm tired talking to Airtel CustomerCare guys, tracking number[protected]this is not first one!!). I got reply saying they will get back to me by 15th(please see mail thread below), but till now I did not get any reply.
I even called nodal office, no one picking up the call! and that is additional charge for me, as I'm calling from US!

Airtel customer support is really bad. I'm deeply frustrated with Airtel services. They should understand the importance of this IR to me. :(

I did big mistake taking Airtel.

AIRTEL : Hope you understand the situation and do the needful ASAP.

Sir/ Ma'am,

I have had a call on my Airtel number from a number [protected] (twice) on 17/02/2011 at 11.10am & at 11.25am but I didn't pick up, as i saw it as an ISD number, while searched on google i found it from Pakistan and while I searched the whole number i found the same kind of complaint with the same number as mentioned below in the link:

http://www.consumercomplaints.in/complaints/airtel-c484681.html.

Please do the needful as I am scared how my number got leaked as I dont have any relation with any citizen of that country.

My number is [protected]....Please do the needful. and feel free to contact me on my email - [protected]@gmail.com

GOOD MORNING SIR,
Myself ABHISHEK TIWARI airtel rajasthan in Aegis bhopal
respected sir,i beg to say that i m an employee o[censored]r process
my father is suffering from heart disease and he is admited in wadiya hospital pune. i want leave for 10 days.
so kindly grant me leave for 10 days
thanking you


meri team leader jyoti rajchandani hain aur mere asst. mngr. akshay soni sir hain mai 16/02/11 se exminatoin leave par tha jo ki 18/02/11
tuk hai lekin mere father ki achanak tabiyat kharab ho gyi aur wo pune me admit hain isliye mughe apna exam bhi chhodna padega aur me tl leave ko nahi badhayengi isiliye sir aapse request hai ki meri problem ko samajhiyega aur mughe 10 days ki leave de dijiyega
thank you

from-ABHISHEK TIWARI
AIRTEL{RAJASTHAN}
MBL NO.[protected]
EMP. ID.80132621

Hi
My AIRTEL DTH ID are [protected] & i have decided to take the 6 month advance rental plan with the same channel packages as were already available for viewing to me.but surprisingly when i had paid the 6 months advance rental the ZEE News channel has been removed from my list and when contacting to customer care thru e-mail & phone call they are not satisfactorily answered and the things happen 3-4 days. and finally they have suugested to pay extra amount to subscribe the ZEE News channel.
if the channel is available before paying the advance rent of 6months than how it is removed and demand the extra money?? this is unfair practice and required the action..

regards
rakesh

Dear Sir/ Madam,

This is to bring to your kind attention about prompt service that we are not getting in case of calling up on your airtel customer care number [protected] and [protected].
Our case is Mr. Shripad S. Shetye (senior Citizen) lost his airtel mobile having number [protected] (prepaid connection) about 8 days back and we were trying to call up the above airtel customer care numbers but we were unable to get any airtel customer executive online so that we could lodge complaint about this disconnection of lost airtel mobile number.

Infact customer service executive should immediately be available on your customer care numbers so that we can tell about the problems we face and grievances, if any.
But sorry to state that it is a poor service and we were really frustrated and had to rush our office boy to the Ghatkopar airtel gallery to lodge the complaint.
Now the complaint has been given on number 999 and they have told to call after 12 hours on number 121 but through airtel number only. There should be some service where we can
easily get in touch with the customer care executives from any non-airtel numbers.

Kindly take action immediately and let me know whether the number [protected] has been disconnected.

There should be easy service about disconnection when our own mobile is lost to avoid wrong usage by the receiver of the handset.

Thanks & Regards
Prasad S Shetye (son of Mr. Shripad S Shetye)
Mobile No. [protected]

Airtel has deducted rs 20 and started friends chat service without me sending any request. they have even not informed me about the start of the service and deduction. I came to know about deduction when on 16 feb 2010 at night when i checked my balance. I called customer care at 198 and came to know that rs 20 were deducted for friends chat service i told him that i have not activated the service but he refused to listen to me and cut the phone. I again called 198 and this time again the customer care person cut the phone and also stopped the service. So in this i was deducted rs 20 for a single day for a service which i didn'u use nor activated. When i again tried to call customer care i was not able to do so as it was disabled by them. This is total fraud and dadagiri. This is not about the money but about the cheating. I feel cheated and helpless as they have openely cheated me and i can't do anything about it

My airtel no is. [protected]

DEAR SIR,
THIS IS REGARDING MOBILE NUMBER PORTABILITY (MOBILE NUMBER [protected]). I HAVE SUBMITTED NECESSARY DOCUMENTS FOR MOBILE NUMBER PORTABILITY FROM AIRTEL TO TATA DOCOMO ON 04 FEB TO LOCAL RETAILER AFTER GETTING UNIQUE PORTING id ON 01 FEB2011. THE EXPIRY DATE FOR THE SAME IS 16 FEB 2011 AND THAT IS TODAY. AND SO FAR NOTHING HAS HAPPENED. IN THIS REGARD I CALLED THE CUSTOMER CARE EXECUTIVES OF BOTH THE SERVICE PROVIDERS MANY TIMES AND THERE IS NO POSITIVE RESPONSE FROM BOTH SIDES. BOTH THE SIDES ARE JUST ASKING TO CALL THE OTHER SERVICE PROVIDERS(AIRTEL/DOCOMO) AND THERE IS NO SOLUTION TO THE PROBLEM. FOR YOUR REFERANCE I JUST SPOKE TO Mr. PUKHRAJ, CUSTOMER CARE EXECUTIVE OF DOCOMO, HE ASKED ME TO DO THE SAME i.e TO CALL AIRTEL CUSTOMER CARE. WHEN I SAID THAT I WILL COMPLAINT IN THE CONSUMER FORUM. THEN HE SAID HE IS CONNECTING TO HIS HIGHER SUPERVISOR FOR THE SAME. I KEPT THE MOBILE ON HOLD FOR 15 MINUTES AND THEN THE CALL AUTOMATICALLY DISCONNECTED FROM THEIR SIDE. MARELY PASSING BILLS IN PARLIAMENT DOESN'T CREATE THE SERVICES STREAM LINE. FOR THIS, THERE IS URGENT REQUIREMENT TO PUNISH SUCH SERVICE PROVIDERS WITH SUSPENSION OF THAT FIRM. THEN ONLY ALL THE SERVICE PROVIDERS CAN COME ON LINE. OTHERWISE THIS WILL KEEP ON HAPPENING WITH THE TODAYS CUSTOMER. I WANT YOU TO TAKE NECESSARY ACTION.

I took Aritel Mobile Postpaid Connection 6 months back. I was unnecessarily being charged for a Value Added services namely Subscription Service Alerts since 6 months. Unaware of this I paid my bill for all the previous months. In the last month when I received a hard Copy of Bill, I realized that I didn't subscribe for that specific Alerts. When I called the Customer Care and inquired about this, they just said that my Mobile automatically activated for those services. I couldn't understand without my interference how could my Mobile on its own could activate a Value Added Service.

Moreover, I also noticed that is it necessary to charge a Customer for getting support from the Customer Service? These people started charging 50ps per 3mins. Another interesting aspect is that, when I confirmed (generally by pressing some number) to talk to Customer Representative, just before getting connected to the Representative, the call will be Disconnected. This generally happens twice, and for the third time or fourth time when you call and confirm to connect to Representative then it will be successful. It is a prank played by the Service Provider to charge the Customer for 3 times i.e, 1.5rs just by pressing the confirmation button and not connecting to the Representative.

Providers are becoming smart enough to charge the Customers unnecessarily.

I would like to file a case on the Airtel for unnecessarily subscribing for Value Added Services without my permission and any prior intimation.

Also I would like to request TRAI to take necessary steps to stop Service Providers eating away the Customer Money for the Support which they must provide for free of cost.

E-mail: [protected]@gmail.com
Mobile: [protected]

Aravind Reddy N
Hyderabad

Dear all concerned,

A complaint was registered on 15-Feb-11 (complaint no. 5435093) regarding non-functionality of Airtel DTH. Upto now (20:00, 16-Feb-11), the same is not attended. Frequently the connection get disturbed, set top box malfunction frequently. On 15-Feb-11 while talking to Airtel customer care, I was advised to switch off the set top box & switch on again. I did so but set top box stopped working at all. Now since last one day, service is not working at all.

I was told by the CSR that I have to pay the engineer visit charges as well as cost of set top box (350/-). I am not able to understand, why I have to pay if the equipment provided by Airtel does not work properly.

I am facing problems since purchase of the system, few of them are listed below:-

1. Set top box hangs frequently, the box was replaced by Airtel few months back
2. Signal is disturbed/lost very often
3. Features as committed by Airtel at the time of purchase never worked. I have been told to wait but since last more that 2 years, the feature never worked

While talking to CSR or their local service providers (Mr. Kailash - +91 [protected]), I asked the mobile no. of responsible Airtel CS Manager but I was denied on account of company policy.

Under the circumstances, I feel cheated and would like to take up the matter in Consumer court if the satisfactory & immediate solution is not provided. This is the situation when I am previllage customer of Airtel using 2 Mobile connections, Landline as well as DTH. HORRIBLE !!!! I MUST LOOK FOR OPTIONS !!!

I wish that above message is reached to Airtel Management and my grievances are addressed immediately.


Mit freundlichen Gruessen / Best regards

DP Singh
House no. 1076, Sector - 8, Faridabad - 121 006
Mobile +91 [protected]
Email dp.[protected]@voith.com; [protected]@gmail.com

I have recharged with rs.24 msg pack and i got benefits for 2 days only....
and after that me was gettin charged for each message from the 3rd day, kept on callin customer care, Airtel customer care is really a center. I dont know what else to say about there service.
and senior VIVEK gave his number([protected]) to me and said if your problem is not solved then you can call me on that number and after that day his cell was switch off.....
I have many questions about airtel services!!
1. In call center how they can giv personal number??
2. How can senior can giv his personal number? i dont know how he is been promoted to senior position?
3. Why the complaint is launched?
4. Why complaint is not solved on time?
5. If complaint cant be solved why the service is been provide?
6. What should i do now??

regards

Hi,

i have requested for Airtel DTH relocation from customer care. Airtel has promised the same will be done on same day and given the number of his Dealer which is Kaizen communication kandivali. After multiple followup only excuses and stories to delay the relocation.

Dear sir ,

My Self Dheeraj Raikwar airtel no. is [protected] In jabalpur Madhya Pradesh .

I am a airtel Broad Band user of Airtel in jabalpur city in Madhya Pradesh India . I am using airtel connection and 15 days before airtel reaches me offering some new plan called airtel BB999 ( broad band 999 ) via their telecaller and in which they offer 1 Mbps speed and 75 GB of data download for which i get the details of that plan so i agreed to migrated my current plan with the new one , but they do not activate my plan for 15 days when i reaches them they told me that they do not have this plan while other users of jabalpur city got that plan and also their plan is activated , i am putting all of my conversation which i had with airtel in this complaint .

On Wed, Feb 16, 2011 at 1:05 PM, <[protected]@airtel.in> wrote:

Dear Customer,

Ref: Email dated[protected], enquiring about bill plan or available bill plans for the airtel number [protected].

Thank you for writing to airtel. We appreciate your interest in our latest offers.

We regret to inform you that as of now we do not have 999 combo plans from our end. Hence, we request you to please find attached the plan details for your reference.

If you wish to opt for any of the attached bill plans we would be pleased to process your request.


Plan Name Browser 799 Swift 1099 Impatience 1299
Plan Rental 799 1099 1299
Broadband Download Speed 512 Kbps 1 Mbps 2 Mbps
Free Voice Usage (A2A FL & Mobile) - Local 500 0 0
Free DSL Usage (GB) Unlimited Unlimited Unlimited
Additional DSL Usage Charges(Rs./ MB) NA NA NA
FUP Download Limit (GB) 8 15 20
Speed Beyond FUP Limit 256 Kbps 256 Kbps 256 Kbps
Voice Matrix
Pulse Rate Local FL - A2A 60 p/min 1 p/sec 1 p/sec
Pulse Rate Local FL - Others 75 p/min 1.2 p/sec 1.2 p/sec
Pulse Rate Local Mobile - A2A 60 p/min 1 p/sec 1 p/sec
Pulse Rate Local Mobile - Others 75 p/min 1.2 p/sec 1.2 p/sec
Pulse Rate STD Inter 75 p/min 1.2 p/sec 1.2 p/sec
STD A2A (FixedLine & Mobile) 60 p/min 1 p/sec 1 p/sec
Pulse Duration (sec)
Local FL 60 1 1
Local Mobile 60 1 1
STD Intra 60 1 1
STD Inter 60 1 1
Bundled VAS Discount (Rs.)
Website Builder 0 250 250
PC secure 100 125 125
Games on Demand 0 0 0
Online Desktop 0 0 0


You may also visit our website www.airtel.in for more information regarding our bill plans.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.



warm regards,
Sujatha R B
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C6C6CD3B4445...⇄



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 16/02/2011 03:54:00 AM
Subject: Re: [protected] [|BAL|Qrc3071736|]

Dear Sir,

This is 16 Feb 2011 when i am writing this mail , in you previous mail you said
my issue will be
resolved till 15 Feb 2011 . with my reference no[protected] about my broadband
plan migration of 999 ) . And i am disappointed that i didn't get any reply
from your side and that is not appreciable when we are talking to airtel , i
just wanted to know when you approaches me ( Through your tele caller might be
calling from Bhopal or Indore ) regarding your 999 broadband plan and once
she told me that she is going to migrate my plan from 699 to 999 , then why
this migration is still pending ? .

I hope you take this issue Seriously and do the necessary formalities needed
to activate my plan .





Regards :

Dheeraj Raikwar

+91 [protected]
+91 [protected]



On Mon, Feb 14, 2011 at 10:46 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated[protected], regarding plan migration related for airtel number
16178232.

Thank you for writing to airtel.

We would like to inform that your concern has been registered and forwarded
with the reference number 43026628 and the same will be addressed by
15-FEB-2011 05:45 PM.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

We hope that we have been able to address your query suitably. Please do write
in for any further assistance.



warm regards,
Shwetha V
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
airtel mobile. To register pls call 121 from your Fixedline

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8D8FF21C4546
494A4D4DBEC3CF315AB9D33F43424BAE194C4E4FB0D33356BD&refno=Qrc3071736



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 12/02/2011 10:37:44 PM
Subject: Re: [protected] [|BAL|Qrc3050533|]

Dear Sir ,

Its fine that you don't have an authority to activate my plan , it will be
better if you give me the contact information of the concerned authority who
are distributing this plan to other user of airtel in jabalpur city .

And i find that some of the user of airtel already got this plan and the
services of this plan are also activated . And also i am interested to know
when i requested to activate this plan which your call came to me from your
side .


Regards :

Dheeraj Raikwar

+91 [protected]
+91 [protected]



On Fri, Feb 11, 2011 at 10:43 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated 10/02/2011, enquiring about bill plan for your airtel number
[protected].

Thank you for writing to airtel. We appreciate your interest in our latest
offers.

We regret like to inform you that as of now we do not have privilege to process
your request for plan migration.

Please find attached the plan details for your reference.

If you wish to opt for any of the attach

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Sir,

My mobile number [protected] was working since 4 years. At last month when I inserted SIM in mobile, Showing the message SIM CARD REGISTRATION FAILED. I want to reactivate my SIM again. Please tell me the procedure for the same. Thanks.

Email ID- [protected]@gmail.com

This complain is regarding generating wrong bill, complain is company charge for message which are failed as per their system. I had already noted complain and doing followup for last six months, but there is no response. as per their officer once message hit systems its chargeable whether its delivered or failed, even nodal officer, customer care people, Appellate officer all say its wrong process, but they didn't took any step to solve.even there is no call from any technical person to resolve matter. also I had asked for message regarding 160 charactersas they say its rule made by TRAI but till date they haven't provide me proof.

I DID NOT RECEIVE ANY SMS FOR MY MOBILE PORTABILITY FROM TATA INDICOM NO.[protected] TO AIRTEL EVEN AFTER EXPIRY OF AROUND 10 DAYS

I RECEIVED AIRTEL SIM NO.[protected]

IMSI [protected]

IT IS DELAYED SIGNIFICATNLY

SEND SMS AT[protected] AND MAIL CONFIRMATION AT [protected]@in.com AT THE EARLIEST.

K L SHARMA
FCS,FICWA,LLB