Airtel Complaints & Reviews

I am airtel postpaid customer. Since last few week I m facing lot of Inhouse network problem with Airtel, and I had log a call with Customer Care for the same but still nothing is resolved(call getting disconnected). My last communication with airtel customer care was suggest by them that this is only the maximum what they can do.

I m paying them not for this type of service, and one should have full right to enjoy full coverage.

Hi,

This is Vamshi Krishna, using your broadband connection from the past 1 Year.

In the beginning i had few issues with the policies of your company but at last i have over come all these issues. Now there is a strange and serious problem.

I got my Bill in the month of October, saying that from the month of november the billing type is changed from hard copy to soft copy. Which i never requested for and will never request for.

So i called up call center and they have registered a request saying that i will recieve a hard copy only and no soft copies will be sent.

After 15 days, i have recieved an e-bill from ebill.airtel.in for the month of November. So i again gave a compliant in call center and i got a hard copy for that month.

Today, i.e, 27/12/2010, i have a recieved a e-bill saying that it;s my current month bill and i have to pay the bill.

Checked and found that the bill i got is a e-bill for last billing month for which i paid the bill on 15/12/2010 only.

My Questions are,

1) When i never shifted from hard copy to soft copy, why am i getting e-bills for every month?

2) What happened to previous compliants registered and who has confirmed with me and closed them?

3) When i get a call from Outbound agents, Why do they disconnect the line before me completing my sentence?

4) When will aritel stop e-bills to me and send hard copies only?

Last and most important question...
5) Airtel's internet service is Flawless but why is their billing so poor?

Please clarify the above questions. I am expecting a quick reply.

Regards,
Vamshi Krishna A
[protected]
[protected]

I took airtel prepaid sim no [protected] by filling form with color photo and id from department of science and technology (Govt of India) institute where i am a research student. I used it for 2-3 weeks then suddenly it was blocked and i had no signal. Upon calling airtel, I got to know that there was some problem with my form. at that time i had 350 rs balance in account.

I went to malleswaram airtel customer centre and refilled the form again, I was told that i will loose all my account but retain my number an it will be done in 2-3 days.

they took by boss's number as local contact for verification and also secondary proof.

as activation was not done even in 8 days, i went back and the airtel CC managers at malleswaram centre told me that they see no reason for not activating and they will enquire and sent a mail to concerned authority.

nothing happened in next one month and I went back again to fill the form.

this thing continues but i still do not have by airtel sim activated.
repeted mails get no answer from airtel.
If airtel does this to even one in hundred of their 25 crore sims sold so far they have duped as much as 750 crore from innocent citizens like me.

is it the reason airtel makes max profit out of all telecom companies?

Hi,

My name is Sanjeev Kamal and i have been regular customer of airtel prepaid service. But from about 3 weeks in the interval of 5 or 6 days, i have been getting message like "You have been renewed for news subscription service from airtel" and Rs.3 deducted from my balance.Regarding this I called to airtel customer service but i didn't get positive response and service is not stopped.I want to stop this service imediately but don't know how to do.

My airtel mobile no is [protected].

regards,

Sanjeev Kamal

I purchased a airtel dth connection online on 17-dec-2010.It was promised that within 24hours it will be installed and activated. Then on 22-12-10 the set top box was installed.After lot of communication with airtel dth people till[protected] the activation of the set has not been done.After talking to customer care he says the box provided to you belongs to someone else and need to be replaced.Local dealer promises it will be changed after an hour or so but that hour don't seem to come.After again calling his reply is it will take some two or three days..Please help now what should be done....


Sumit Kaul

Airtel reseller "SAHA TELECOM" is a fraud.

Sumit the owner of SAHA TELECOM is also not a rite person. Their only intention is to take connections. They also charged me 700 rupees extra for giving connection immediately.

After using the number for 15 days they stopped my number. after repeated calls and visits they asked me to sign a form and submit after a week. after 2 days when I went to submit the form, they had already given the number to someone else and sumit the owner said that I have not taken any connection from them of any sort.

They not only duped my 1000 rupees but also they issue the same number to someone else.

This is not the first complaint against sumit airtel jessore road dum dum saha infocom

Airtel has now started (or atleast i have realized it only now) to provide value added service such as cricket updates, bollywood updatec, etc.. without the customer's express approval and deducting the mobey from the pre paid card amounts. This is definitely not legal and this is to warn the public that Airtel is resorting to such cheap methods to make money from public. this happened on my son's mobile, upon ralising this, check with my parents and they were also being deducted for sms's that was irrelevant for them and had not subscribed for. So my plea to Airtel is :: PLEASE STOP THIS CON JOB !!

I am Arpitkumar, just converted my pre-paid account to Postpaid....
While taking the connection they will say NO EXTRA CHARGES.
After Taking connection they will Charge for every stupid things.
for me when i call Customer care and compain them as i was not able to do the confference call (as part of my daily routine), thay guy ask me to activate that server and you have to pay 50 Rs P.m. I was shocked.
Actully while taking the connection, they should update all this activation charges......... They have very good pamphlet why dont they add this in it.
instade of getting some rough word from customer.

Please do not go for the post paid connection. else ask about all the minor minor services they provide and charge for it.

Dear sir


Previous day call 26.12.12 cell number [protected] . he call information ur lucky for air tel prize & gift hamper. so recharge Tk. 300 and bonus get. my message option receive but not active. another call gift hamper ,so u can felxi our employees fund Tk. 2,0000([protected],[protected] ) and prize vat purpose Tk. 1,000 ( [protected]). after flexiload zZTk. 3,000 and another call Tk. 2,000 for gift carrryinh cost. so i further Tk. 1000 felxiload[protected]. but complite felexi and mobile ur switch off. i know airtel company are very large company, so i hope that ur valuable customer not fraud.


Thanks and bestregards



Sr. Accounts Offficer
Ha- Meem Group
Assistant Manager ( Accounts Department )
Modern Cargo Carrier

Dear Sir,

I am prepaid user of Airtel(my no: [protected]). I am recieving the Advertisement Messages and Calls and keep disturbing me the all the time,. Recently I got a advertisement MSG from Airtel itself message meant for: If I reply back to 53030 I may get some recharge(top-up) amount (there is no note TC apply) when I replied back to 53030. It automatically dedecuted Rs 3 from a/c. And got another SMS with general question, If I would answer the question. I would get prize. I even replied back to this SMS. Again Rs 3 deducted from my a/c. These are really cheap tricks which always cheating the customers. To my wonder, AIRTEL is encouraging the these kind of marketing to get some adv amount. I would really apprecaite if you take any action of this kind of cheaters or Please advice me How can i fight this kind of fraud advertisements to save so many customers's money like me.

Thanks in Advance
-SRi

Sir,

I am not sure whether action will be taken on this kind of service/fraud by Airtel.
My Airtel DTH cust id:[protected].

I have taken Dth connection for 7 months free package South Value Plus with Telugu regional pack.
But it was activated with Tamil regional Package.

I called customer care to de-activate tamil regional pack and activate telugu regional pack under South Value plus. But the cutomer executive has changed the whole package to South Super value.

I raised a complaint to revert to original package on Dec 12th 2010. The resolution time is 48 hours.

Immediately after one or two days, my connection was suspended. I have called the customer care daily but nothing happened. I had a big fight with their supervisors and escalated to grievence dept.

It got resolved on 21st dec. But reduced the number of free months to only 5 months.

I got shocked with the fraud they are doing.

I raised a complaint on 24th to correct the issue with months. Again they suspended my connection.
When asked about the status of complaint they told it is resolved.

As a customer, i lost trust in Airtel totally, I want to get my money back.

My details are :
cust name: Praveen
cust Id : [protected].
Date connection taken Nov 26, 2010.
contact no: [protected].

Hope I trust consumer complaint cour in resolving the fraud they are doing to the customers.

Regards,
Praveen
[protected]

Dear Sir ,
I had recharged my card for an amount of rupees 50 on 26/12/2010 and also activated a mobile internet pack for rupees 13. After the activation (Message from number 9001 said" Dear customer,Your GPRS service has been activated. Now enjoy unlimited Internet browsing.") I had started browsing a few sites. I now have received a message deducting my cash balance to rupees 13.86. I was confused and after much search I found a number'543210' to which i sent a message. I did not recieve any answer as to my query. I have not downloaded anything and am not understanding the service provided by Airtel mobile internet pack. Please attend to this problem as soon as possible. I expected a much better service from Airtel and expect to recieve an answer.


my phone number is:[protected]

serial pin for mobile internet pack:3597832

Thank you

we purchased nokia n8 mobile on13/12/2010 with a offer of free mobile internet from airtel for 6 months. but till 26/12/2010 we are not able to use any internet service on said phone.we insert sim of airtel company just after we purchased the handset & no other company sim card used by us in this handset. when we complaint at airtel flagship store (hargobind nagar, phagwara) then they said this type of offer not provided by the company.but offer label printed on the handset box & we also contact at nokia care(opposite bus stand, phagwara) they said the free internet service will be provided by the airtel not by nokia. we also complaint at airtel care no. 12118. our complaint no. is[protected]. they insure us that will survey the complaint but till date we get no response.

Details of handset:- nokia n8 serial no [protected]
purchased from:- Mobile house pvt ltd., phagwara gate, jalandhar city[protected]
bill no:- 15563 date 13/12/2010 amount 23600.00
we r looking for a stricked action on service provider, thanks

Sir i wanted to deactivate that connection for which i sent mails to there email id "wecare.[protected]@airtel.in"
Sir,
I here by state that I've been shifted to another location due to some unavoidable reasons and so I'm not in the state to enjoy your airtel broadband connection services further. I have already cash paid my due bill dated 11/12/2010 Acc. ID 16043011. Slip no for the same is 209842. payment has been made in presence of your sales executive Mr. Govind Agrawat. (contact no. [protected]). You can verify the above stated facts and proceed accordingly. But it shall be my humble request that please do no, I repeat, DO NOT, send me any mail or executive at my address. You had troubled me enough by your irresponsible behavior and totally unprofessional attitude. please consider this as our last communication. If any further communication is made or you have contacted me without prior notice and without my perfectly accepted permission, then the further communication will be based on the law grounds. thank you.

I sent this mail many times but the airtel company keep sending me bills for that broadband connection. Before this i had paid my whole bill when i used that connection
Sir am not in a mood to give any money for that connection. So please help me out
Thanking You

My balance is getting deducted for airtel music portal subscribtion service, which I have never subscribed to. For every 2 hrs, I get Rs1 deducted from my balance. My number is [protected]. Plz help me to get rid of this problem.

The pathetic service of Airtel is continued in Bihar. May be they have Boarded much more number of customer they can handle.
Minimum 10 call Drops happen to complete my every call.... every time balance get deducted...

Everytime i call from my kolkata no to my parents holding this number , cross connection is very common. everytime i need to listen carefully that whether it is my family or some cross connection. Really it is checking my patience. i am eagerly waiting for MNP to convert all 20 Airtel connection which my family is using for last 6 years.

IF YOU ARE ACQUIRING NEW CUSTOMERS DAILY THEN WHY CANT YOU BUILD INFRASTRUCTURE TO CATER TO INCREASING DEMAND.
REALLY I WAS LOYAL TO airtel FOR LAST 6 YEARS BUT I DONT SEE ANY REASON TO STICK TO IT.
GO TO HELL. ON THIS PUBLIC FORUM I JUST DONT WANT TO USE UNPARLIMENTARY LANGUAGE, OTHERWISE.............................

Dear sir/madam
i am using airtel prepaid from last three years, but from last two days
they are deducting my balance continously.so that when on 24 dec
my balance become nil then there were no deductions till 8pm of 25dec.
but when i recharged my mobile my balance started deducting and with
in two hours i lost my more then 250 rupees.
now from 24 dec i am trying to stop these services but AIRTEL has not
responded me and deducted my more than 250 rupees while i am
continously calling to dnt deduct any balance on 25dec10.
so i request you to take immediate action to resolve my problems.

thanks.

gaurav chaturvedi
[protected]
gaurav.di.[protected]@gmail.com

i got an airtel number more than a year ago. used it for less than a year. paid my bill each month. stopped using it in aug 2010. and got a new number. they have my cell number, resi number, hubby's cell number, offc number. they started claiming that i havent paid my bill for 3 months - which isnt true. claimed rs. 7000. called up 5 of my friends and relatives telling them about my non payment. and today they sent me an abusive sms which i cant even mention here - it is that bad. i wish to sue them and file a police complaint.

Dear Sir,

My self Mr. Himanshu R Patel. My Mobile No is [protected], I use your internet services for last two years, and I got never any kind of problem except GPRS Speed & GPRS technical problem. MY tolerance is over now, when I started this service I got regular speed 25kbps to 30kbps. For few last months I lost my speed, I got only 8kbps to 10kbps (both menservants r depends n my same parameter),

I contacted Ur technical team so many times, So many complains from me is given to Ur technical department teams...they try to solve , complain solved for maximum two days. Then the third day as It is (speed problem continuous)...

Ur Representative told me our area server is overloaded (network consumption)...please do some work fast for my SPEED PROBLEM, Now I tried In different Area (S.G. Highway ) I Got much better speed then mine... my total Details are given bellow:

Area - NARODA

> Address where problem is faced: 399, Moti khadaki, Near Jain derasar, NARODA, Ahmedabad-382330

> Landmark: Near Jain Derasar, Naroda Gam

> Duration of problem: for last 3 Months

> Number of signals [0 to 4]:3 or 4

> Alternate contact number: no, only contact me on [protected]

> Handset Model: Nokia 5130c-2 express music

> Problem description: Lower Speed in My Particular Area

> GPRS connectivity speed. : I got only 8kbps to 10kbps instead of 25kbps to 30kbps in other Area (S.G. Highway)

Sir, my name is Suman Ghosh. I activated Airtel mobile office daily plan of Rs.5/- on 24th december. I got 50MB mobile internet which will stay for two days, means till 25th december 12'O clock at night. Sir, all though I get full network at my home, but I can't use this service because of Airtel's network congestion. I can't download anything, it stopped after downloading of 1MB content. My handset model is Nokia N72 and I have Mobile Office setting. I complained customer care for two times but they cut my call holding it for 10 minutes. Sir, the number of my Airtel SIM is [protected]. I want that money back. Please help me.